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I want to not be on phone during my day more than needed- absolutely needed. Also the mobile ordering feels really hard with food allergies who they encourage to talk to cast members to verify things. It makes it harder for food allergies to get food because the mobile ordering is propped up so much and the make the traditional ordering harder to encourage more mobile orders.

Disney Dollars were discontinued quite a few years ago. I wanted to get some the last time I went and that is what they told me. Too bad, I really liked them and have quite a few of them as souvenirs. Also, I don't use Genie+. Thank goodness that I have been there enough times that I don't feel the need to have to ride everything when I go. As a result, I typically only use my phone to order food and play Heads Up when standing in lines for rides. And I normally only ride rides that have lines that look to be reasonable when I pass by. I know that I am anomaly, but it does make Disneyland much more enjoyable for me if I am not tied to some digital leash telling me when I can and cannot ride rides or having my entire day revolving around a few rides that I have lightning lane passes for.

What’s amazing is how this malfeasance will be spun on CNBC as a genius move by Iger.

Last I was at Disney was 2019 at Disneyland. It was way to much PHONE! GET RID OF IT ALL AND GO BACK TO THE PAPER FASTPASS SYSTEM! Either way it doesn't matter to my family any longer. We won't be back unless a regime change happens with the heads of Disney.

I miss the physical ticket fast pass system. Vastly superior to the BS app based system.

No phone please I’m on vacation

Coming from someone who has gone to the parks more times, then i can remember. I will tell you the usage of your phones outside of making a phone call or checking the time is an absolute travesty. The entire purpose of the Disney parks and the effort they went to, to place certain things around the park, was for guests to see them and appreciate them, but most of all to enjoy being there to create memories. You know how much of that is being done outside of taking a picture in front on the castle....none. Disney has got to get people off their phones when they enter the park. You want to make more money, start focusing on the experience, the price and wait times so more people are willing to go. Lastly there is nothing more frustrating then having a new ride that you go to these parks for. Only to get there on your vacation and not be able to ride it because Disney in their stupidity thought it would be a good idea to sell spots for new rides locking people out of going on them if they aren't great with their phones, want to be on their phones, or willing to pay extra for the ride...on their phone. For every guests that loses out on going on that ride to that system, I guarantee you're losing money from them. There is a reason Universal said no way are we doing that and, why they are constantly taking chunks of business from Disney.

Everyone is laughing at you, Bob Iger.

No Phones! What's the point of paying all this money just to have to stare at your phone all day? Back in the day all we had was fast pass and that was good enough. No phone necessary.

I tried to use my phone to get a boarding pass for ROTR back when the ride first opened. The app stopped responding when I tried for a boarding pass, in the park, at the correct time. By the time I relogged into the app, all the boarding passes were gone. When I asked a cast member, they told me that boarding passes can be gone in seconds, and there was nothing I (or they) could do about it. I said "F**k this park, I'm gone", and left for my resort room, where I stayed until my flight home the next day. Then Covid hit, and the world ended... almost. Sweet Tomatoes Buffet didn't make it. I held onto my AP from 2020 until this year, in the hopes that the park reservation and boarding pass nonsense would end after Covid ended - but they never ended. The gleeful destruction of Splash Mountain was the final straw. I let my AP lapse this year, and I have no intention of returning to Disney. After 30 years of enjoying Disney magic, Disney left me behind in it's pursuit of woke social media types with their smart phones. It's OK - there's plenty to do in Orlando besides Disney, and Universal's new lands are right around the corner. It's a bit of a ride on I-4, but Busch Gardens Tampa is fun, too. Covid taught me that I don't really need Disney any more.

When Disney is charging up to $180 a day to enter their parks, then you have to enter “a lottery” trying to get a spot on the newest attractions AND charging you extra to use the previous FREE “fast pass/ genie+” - and to do all of this you have to be on your phone all day…NO THANKS!

Show your face

I can sit in my recliner at home and look at my phone.they need too try some special days a year with no distractions no lightning lanes or virtual queues just too see what happens.

You work to capture ppl's imaginations. Then direct them right back to their phones.

I’m the planner in my family and it’s a lot to try to optimize the number of rides you get to in a day. Not to mention the hours of research you need to do to learn how to navigate Genie+, ILL’s and virtual queues.

Virtual queuing worked best when you just got your "departure time" printed on a small piece of paper. And if a restaurant requires me to order via an app rather than having paper menus that's the last time I will have visited that place. Same goes for paper maps, obviously. Damn, I really start to hate tech...

When I did go to WDW it was so odd to me to look around just to see people staring at their phones. We all know about phone addiction, but it still floors me to pay thousands just to do what you do at home and miss what's going on around you.

The last thing I want to do on vacation is be on my phone.

They relocated paper maps to info booths or stands. There's one such stand by the bathrooms at DCA.

I liked the 3 fast passes made on a computer before arrival. I have not and probably will never purchase Genie Plus. Members of my traveling party that have, had to stay all day at the park to get the rides they wanted. Also, a few times certain rides passes were gone by 10 am. So they paid for Genie and never got the ride they wanted. No problem with making a paying system out of passes. I remember E tickets and the books. Add in the numbers of rides that go down, I feel it is a waste of money to purchase Genie Plus.

phones out of the park experience. Same with magic bands . Get back to designing theme parks

Disney used to be a place that you could escape the every day and live in a fantasy. It’s not that now it’s just an extension of the local State Fair and I. Hate it.

Cant fix phone fatigue? Theme parks are literally intuitive total environmental design and storytelling antithetical to phones. Stop ruining everything with phones

Requiring smart phones just alienates overseas guests, the lower middle class, and the elderly. Grandparents shouldn't have less fun b/c they're not as tech-savvy as their grandkids.

What do you mean they don’t know how to fix phone fatigue? It’s not rocket science

"Phone fatigue?" that has to be a made-up phrase. Anyone that says they use vacation to get away from their phones is lying. I always see people on their phones, taking pictures, texting on social media, and more. When I get a lightning lane, I'm never on my phone for more than 2 minutes at a time. Most people are on their phones in line ANYWAYS to pass the time! Universal works the exact same way, also. Except for express pass.

George made a six hour cut of phantom menace but kept it in his vault how much money would that make if he released it in three parts.

Exposing the darkest side of disney?

I'm old. I don't want to use a phone to enjoy a park. I'm not sure I will ever go back.

used to leave my phone in my room, so I could disconnect. I hate the whole system.

When I go skiing I use my phone to take pictures and check lineup times .. on a wesbite; NOT another app bloat.

The worst thing is no photos on rides. Supposedly, there's some sort of thing that connects to your phone to see pics on rides but i couldn't get it to work. My 5yos fist roller coaster rides and i got nothing showing them.

Disney’s app doesn’t even work. There’s major lag with updating the wait times. It’s worthless

So...what happens if you don't own a phone????

I truly believe Disney hates their "former" customer base. Their last gasp is to do the absolute least to spin and appear like they wanna change back to America is good and family is good. Just enough to get cash while staying woke. I dispair, because I have loved them so much

Somewhat off topic: I have no idea if this is true or not, but it’s hilarious. Around the marketing leading up to the theatrical release of Zootopia, it was said that Disney spies infiltrated Furry message boards to promote the movie to them. Anyone else ever heard of this story?

Adding Dr Who will really help Disney streaming the two new subscribers will be a reduction of 80 dollars in this quarters losses.

Recently, I went to Universal Studios and had to get an app for the digital map.

I think it should be a completely optional experience, and if they have things like the flash pass or whatever they call it at Disney, they should give people some other means to use it if they don't want to use their phone.

Disney is worse than the mob

For all its flaws, TPM FELT like Star Wars. In the aesthetics, in the sound design, in the cinematography, in the blocking and even camera work. None of Disney Star Wars felt that way. Rogue One got close, but even it broke verisimilitude with crap like a Star destroyer floating in the sky like the Hindenburg. And Acolyte looks to be the worst with Force-Fu.

Requiring cell phone interaction is the exact opposite of an immersive experience.

We were at MK on 5/8. Stand by line, for Peter Pan was “45 minutes”. In reality, it was 25 minutes… and would have been WAY less without the Genie+ line. They let 6 stand by guests in for about 25-30 Genie+ guests.

Yep they ruined vacation time.

The amount of time required on the phones just to ensure you get on enough rides is ridiculous. It rings the magic. Another in a long list of reasons that we're done with Disney.

🤢!

This is a weird story, since I live here go to the parks daily and do not use my phone to get on the rides...it's not a requirement, not even a prerequisite for the entire trip, admit you just will literally bitch for bitchings sake about anything

Going to an amusement park shouldn’t be work. I’d much rather just go to a cool place with my family.

Universal planning: buy a ticket and show up. Check app if you want to mobile order or check a line time (which is on displays in some places) Disney planning: pay hundreds for a logistics class on how to pack extra batteries for your phone after 3 months of micro managing your reservations, ride order, genie up charges, virtual queues, and lightning lanes...

Three (3) free paper fast passes a day would be a great remedy.