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Hi, there! Thanks for taking the time to comment on our video! Are you able to outline for us what doesn't seem to be working for you? Are you saying that the steps outlined in the video do not address a question you have? Are you experiencing an issue with your store or account? The more information you can provide us, the better we can assist you!

Hey Shuang! Thank you for taking the time to write this feedback. We're definitely happy to share this with our platform development team, so you can rest assured that this feature request will be heard. Keep an eye on our changelog (shopify.link/kDGa) as we'll share it there if we implement this feature!

Hi, Ransu! Thank you for reaching out and sharing your experience. I can definitely understand your concern and the issue of not receiving your product. I would like to advise that Shopify is an e-commerce platform that enables merchants to manage their online businesses. However, it's important to note that Shopify does not conduct business on behalf of merchants. This means that Shopify does not oversee any aspects of the merchant's business, including orders, products, shipping, or day-to-day activities. Shopify provides the tools and infrastructure for merchants to run their businesses independently. As you are unable to contact the merchant, the next step is to contact your bank, as some financial institutions have consumer protection mechanisms and will be able to check what options are available to help you with this situation. I recommend reading this article that explains how to request help at the main banks: (shopify.link/4bD0). -Maz

Hi, Ragesh! Thanks for reaching out. Our live support team is available through the Help Center: shopify.link/D8kd. Simply enter your question into the chat assistant and click "I still need help" to be connected with a Support Advisor!

Hi, there! Are you able to clarify your question? I just want to make sure I give you helpful advice going forward. Are you unable to set up a Buy X, Get Y discount?

Hi, Judith! Thanks for your question. You can check out this guide for the steps to add a product to your store: shopify.link/52Bx.

Hi, there. Thanks for reaching out. To confirm, do you have access to your recovery codes? If so, I recommend checking your downloads' folder for a file named “shopify_recovery_codes”. This is the default file name that is given to the recovery codes.

@@ShopifyHelpCenter no it’s seems like i have not saved recovery codes

No problem, thanks for checking. The next best course of action is to contact our authenticated Support here (shopify.link/7Poo) so they can assist you with regaining access to your account.

@@ShopifyHelpCenter the link does not work?

Hi again! I just tested the Help Centre linked shared above and I'm able to view that page straight away. Try entering the topic you need help with on that page: (shopify.link/7PNJ) and when prompted indicate that you wish to proceed to chat with an agent in order to access account support.

Hey there! We'll need to access your account in order to resolve this issue. You can still get in touch with our support team right here: (shopify.link/GeQ2).

@@ShopifyHelpCenter The link is not opening

Do you see an error when opening the link?

@@ShopifyHelpCenter He told me the error

Hey Claude! To create a shipping label from a draft order on Shopify, first convert the draft into an active order by clicking Mark as paid or Send invoice. Then, go to Orders, select the order, and click Create shipping label. You can learn more here: shopify.link/o554.

Hi, there! Thanks for reaching out. Can you provide some more details on what you're looking to accomplish?

@@ShopifyHelpCenter yes when I get on to change themes it doesn’t have a upload button

Thanks for the additional context. The 'Upload zip file' button is located under the 'Theme library' section, and you'll see a button to 'Add theme' - shopify.link/lGvK. However, it's important to note that if your store is using the Starter plan, then you wouldn't be able to add or change themes as this plan only includes the Spotlight theme. That being said, if you need further assistance with uploading a theme, then feel free to get in touch with us via the Shopify Help Center - shopify.link/D8kd. Cheers!

Hi, there! For help with your payments please contact our support team through the Help Center: shopify.link/D8kd.

@@ShopifyHelpCenter ok I'll

Olá Lusmar! Que bom saber que esta se preparando para abrir uma empresa online! Não deixe de conferir as tutorias em português no nosso canal do CZcams Shopify Brasil (shopify.link/7k7e). Além disso, confira esta página aqui (shopify.link/2VYN) com todos os recursos de aprendizado e suporte à sua disposição na Shopify.

I’m actually quite surprised how little love small biz owners get from Shopify. We need 10+ subscription apps to get low level functionality like a “free shipping bar, up/cross sell, or better bundles functionality. To begin with, small businesses just want their small biz to work and scale. Feels like we have to give a cut of our already small margins, all the way to the bank, to place the penny that is left.