Kwikset SmartKey: How to Rekey Lock in 4 Easy to Follow Steps
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- čas přidán 16. 11. 2016
- We've updated this video to make it even easier to understand how to rekey your SmartKey locks: • Kwikset SmartKey: How ...
Re-keying your lock is quick and easy. Follow these easy DIY instructions on resetting your SmartKey in seconds!
1) Prepare Door :06
-- Set deadbolt to locked position
-- If you have a knob or lever, make sure it is in the lock position
-- Ensure your door cannot close on it's own (use door stop if you have one) or that you have another way to enter your home.
2) Insert Current Key :37
-- FULLY insert the key that operated the lock, then rotate 90 degrees clockwise (note that instructions are the same regardless of cylinder orientation)
3) Insert SmartKey tool fully and firmly into the SmartKey hole :56
-- You may feel the tool click inside the lock which is normal
-- Remove SmartKey tool
-- Remove current key
4) Insert New Key 1:16
-- Insert new key you wish to use with lock
-- Make sure that the key is FULLY inserted
-- The edge of the key touched the indent on the cylinder surface
-- Without PUSHING or PULLING the key, rotate it 180 degrees clockwise
-- Then pull the key to make sure it will NOT come out in this position (DO NOT use excessive force)
For more assistance, visit our Support Page here: www.kwikset.com/customer-support/how-to-center.aspx or call 1-800-327-5625 (LOCK). - Věda a technologie
![[11] How to Rekey Kwikset Door Knobs](http://i.ytimg.com/vi/msJZlab3OOI/mqdefault.jpg)
Thank you for not playing obnoxious music during this video.
P
I Agree!!!!!!
Facts
Don't ever get rid of this video. I use it every single time I re-key a door. As a landlord, that's frequent enough that I can't remember the procedure but reference this video often enough haha. Thank you!
Thanks for the feedback and we hope you have a nice day! -- Kwikset Social
(FYI) you can download the video so you don’t ever lose it.
Hi Onix.556 - Happy to help! You can view SmartKey re-key videos and instructions on our website as well:
kwik.st/3LkoMq9's-smartkey-re-key-technology Thanks ~ Kwikset Social
Yup, same.
Good landlords rock.
This smarkey system is really neat. I bought a separate smartkey deadbolt and a keyed door handle two years ago for a garage to home entry door. I finally rekeyed it today so that I only need 1 key and it worked perfectly. Recently bought a keyless entry lock for the side garage entry door and Ill be rekeying the side gate door.
Honestly, I followed the instructions to the letter and it worked perfectly for both the Deadbolt and the Door Knob. No problems. whatsoever. Thank you very much for this post!
Its always nice when something works as advertised.
thank you so very much this made the process so easy we were able to rekey a Kwikset lock in only 2 minutes, and that is only because we use the pause button otherwise it would have been 60 seconds like you did
We ended up exchanging this model for the slimmer version czcams.com/users/postUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.
Thank you for this, was a big help over the written instructions and worked the first try. Thumbs up!
Hey! Incredibly helpful video. It’s amazing the 3inch output of the furthest post and how close it comes within margin. Also, the post graduate circumference is impeccable. Thanks again! Good day
Just saved 100$. Thank goodness
Definitely helpful! Super easy thanks!
Awesome and simple video. Thanks for making this easy enough for DIY.
Thank you. Worked like a charm!
Abit confused....where do you get the 2nd key from? Thanks.
We bought the kwikset smartkey combo pack. It came with two keys that fit both locks equally. The second key is our house key. If you just wanted a new key for your new lock, then you don't need to do anything. I hope this helped.
Opps sorry....didn't see someone replied. I emailed the company....nothing back....sweet. But I figured it out. I bought some of their spare keys which worked perfect and used our old keys too. Should work out fine. Thanks!
Thanks for the video. It actually worked lol 😂.
PERFECT! THANK YOU
Worked perfectly and very good video. Only suggestion is to mention that smart tool doesn’t really go in very far. It’s just until you hear a faint “click”. Also for double keyed deadbolts (key on both sides) you have to perform the rekeying on BOTH sides.
Agree with your suggestion. I fought with it much longer than I needed to because I thought I was doing something wrong; no, just didn't need to insert all the way like directions insist. Thanks, Larry!
Hi..our consumer support team is here to help walk you through troubleshooting your SmartKey cylinder. Please contact them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
@@kwikset How to I reset it, now both new key and old key don't work.
Kwikset engineers for president 2024!
It does the job. Excellent product.
worked like a charm! thanks for posting!
Hi Capobello - We're thrilled to hear the video was helpful! Thanks ~ Kwikset Social
Thanks for showing. I thought my landlord changed my lock out of the blue in my sleep when I left in the morning and couldnt lock the door. They came and did exactly this and gave me brand new keys I was so skeptical how that’s possible as Ive been here 5 years and never had an issue with my lock & assummed they changed my lock without my permission gave me creeps.This makes me feel alot better and i guess it was just an old key/lock that was over used.
Sweet thanks!
Excellent video,, thanks...worked
Thanks to Steven C below for providing info regarding pushing the tool in firmly. It's very easy and quick. So long as the tool goes in firmly and stops, you can then pull it out and follow remaining instructions.
In section 4) line 5 of the Authors comments he instructs the reader to turn the key 180 degrees CLOCKWISE. It should read COUNTER-CLOCKWISE. Make note of this if printing the instructions. Otherwise GREAT VIDEO!
Ok, I have to admit that I was very skeptical about this re-keying process. I couldn't have more mistaken. This is the simplest procedure ever. I agree with Stephen C. Dayton regarding the tool not going in very far. I rekeyed two locks in less that 2 minutes.
Pretty helpful, since the printed instructions are microscopically tiny.
So right, light printing and too small a font, all these jerks in the marketing departments the last 20 years have made everything so difficult to read and are ruining everyones eyesight. And to think they are college graduates which just proves how stupid they truly are compared to the average person.
Even with my glasses on I couldnt read em🤣🤣
I use these on my rentals and one thing I've learned when setting the new key is to go back and forth multiple times. I've had a few times where the tumbler wasn't set 100%. Ended up having to take it apart to do the tumbler reset
Thank you I was able to get into my home thanks to you
Hi Karma Crown - We're thrilled to hear that this video was helpful for you. Have a great day! ~ Kwikset Social
Where do you get the new key from? Do you just buy a random key from somewhere?
Hi Tye - Here to help! You can purchase new keys in our SmartKey Re-Key Kit: kwik.st/3VsDmkt Thanks ~ Kwikset Social
Thanks very useful
i have had these locks since they came out over 12 years ago. i can rekey with my eyes closed in under 15 seconds.
So new to these locks. Technically can’t anyone with the tool and a key rekey anyone’s house with these locks?
Seems not very secure if that’s the case
Adam Tolli The current working key is needed to start the rekey process. So only someone with that key can rekey the lock.
@@DRTOLLZ You missed the most important part: "insert working key" and that is step 1. Reading comprehension.
If you want to avoid mis-keying the lock then do not take the instructions given at the 0:56 - 1:03 mark literally. Yes, insert the smart key into the hole firmly and remove it, then remove the key as they instruct. HOWEVER, things to note.
1. The smart key will NOT "Fully" go into the hole, or even remotely close to it for that matter. In fact, you'll be wondering if something is wrong as it barely even goes into the hole.
2. You will NOT feel or hear a click when you insert the smart key into the hole. Again, it barely goes in far at all, making you wonder if you're doing something wrong. Nothing is wrong. Just make sure you put it in firmly, then remove it, and the rest of the instructions are correct going forward.
I installed 3 of these deadbolt locks with smart key technology. The locks are great. The only semi-complaint I have is the smart key instructions; if they were to edit these instructions to match my instructions above for the 0:56 - 1:03 section of the video, I guarantee 90% of all mis-keying would go away. Luckily, they have a great video on how to reconfigure the lock to get it back to the factory setting. When I configured my next two locks, I went into it knowing the smart key wouldn't fully go all the way in and that it would not click. With that expectation removed, the next two locks were a piece of cake.
Thank you so much for the feedback Stephen! Your assessment is correct, not all SmartKey cylinders will "click" when the tool is inserted, though most should. As you say, if the tool is inserted firmly and removed, SmartKey should be primed to accept new key programming.
Thank you,
Kwikset
Thanks for clarifying the directions! That's why I came to CZcams because I thought I was doing something wrong. The printed directions also say to insert all the way....
The instructions say it may click not it will click your instructions are a bit over complicated.
@@kwikset Wow. Attention to customer feedback. We don't see that much anymore...good on ya, Kwikset!
Thanks a bunch, my re-key tool did not go in very far at all, so I came to CZcams and here is the "real process" for re-keying a smart key lock. I wonder if the factory has a factory only lock set for demos?
Thank you so much! Now my crazy Ex-girl friend can't get back in! XD
Oh god
This method will program any key that opens a deadbolt to another existing lock ? Meaning, my buddy can use his apt keys to unlock my door, if I rekey his existing apt key ?
Then your buddies key would work on your deadbolt but your key (unless it’s a copy of your buddies key) won’t work anymore.
Rekeying isn't the issue the breaking of the plastic link in the latch results in freezing the door knob in a locked mode. Your door is locked & only if you have access to the interior of the house can you unscrew the door knob & cut the latch with a sawzall so as to work the latch back enough to open the door. This happened on 2 door latches even though 1 was not being used as a lock devise.
Corrected instructions (per other Kwikset guides)
1) Key compatibility check
-- Insert new key in lock to ensure it fully inserts
-- Remove new key
2) Prepare Door
-- Set deadbolt to locked position
-- If you have a knob or lever, make sure it is in the lock position
-- Ensure your door cannot close on it's own (use door stop if you have one) or that you have another way to enter your home.
3) Insert Current Key
-- FULLY insert the key that operated the lock, then rotate 90 degrees clockwise (note that instructions are the same regardless of cylinder orientation)
4) Insert SmartKey tool fully and firmly into the SmartKey hole :56
-- You may feel the tool click inside the lock which is normal
-- Remove SmartKey tool
-- Remove current key (while still in 90 degree position, do not rotate)
5) Insert New Key
-- Insert new key you wish to use with lock
-- Make sure that the key is FULLY inserted
-- The edge of the key touched the indent on the cylinder surface
-- Without PUSHING or PULLING the key, rotate it 180 degrees counter-clockwise
-- Without PUSHING or PULLING the key, rotate it 180 degrees clockwise
-- Try pulling the key to make sure it will NOT come out in this position (DO NOT use excessive force)
-- Rotate new key 90 degrees counter-clockwise to start position
-- Remove your new key
6) Verify new key
-- Reinsert new key to ensure it operates smoothly
-- Remove your new key when finished
7) Test old key
-- Reinsert old key and confirm it does not turn
-- Call Kwikset Consumer Service 800-327-5625 if old key still operates lock
Man this worked to perfection! Wasn’t sure it was gonna work with my old key! Thank you so much! So simple
Goodjob
Stupid question.... where do you get the new keys? Do you just buy them in the store?
walmart has it.
or you could buy it on amazon
@@zzkyominzz thanks! I’ve gone to Home Depot and a couple local key shops and they said they can’t produce a new key out of nowhere, they can only duplicate one
@@kaylinde2321 sorry, i might mistake your question. Do you want a new key from the original one which comes the new lock? Or do you only want a new key without the lock?
Hi! Our Consumer Support team is here to help... please call them at: 1-800-327-LOCK (5625)
I have 5 kwikset exterior door locks. All have individual keys. Can I re-key all door locks to work with 1 key?
Hi Rick - Happy to help! Yes, if your current Kwikset locks feature SmartKey Security, you can follow the steps in this video, along with the SmartKey Learn Tool to re-key each lock to one key. Here are more details on how Smartkey Security works: kwik.st/44Phfsj Thanks ~ Kwikset Social
So, if Ihave an existing lock and key, how do I get the reset tool and a new key that will fit the existing lock so I can insert it to rekey the lock? Thanks.
is it a KwikSet SMART LOCK with the tiny hole near the key hole?
I have the Kwikset lock that has the key hole on both sides. When I do this it only changes one side to the NEW key...the other side still uses the OLD key. I guess I have to do this process twice - once for each side? I haven't seen that written or noted anywhere.
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3diQpje or call them at: 1-800-327-LOCK (5625)
Does the new key have to be a kwikset? or could be any brand?
You can rekey your lock with any key that fits our KW1 keyway, they do not necessarily have to be Kwikset branded.
Is there any way to rekey more than 1 key? I have 3 old keys I'd like to use for both doors, 1 of Kwikset and another of different brand.
Hi there, you should be able to rekey any/all of our smart key locks as long as you have the original key that works with the lock now, a new key, and the rekey tool. Does that help?
Thanks,
Kwikset
I have a security gate at my front door that uses Kwikset. I’m currently changing out the door lock for the front door (not the security gate), so would I be able to use my “security gate key” on my new front door lock and still be able to use the key on the security gate?
Hi James and here to help! SmartKey Security re-key technology is compatible with a 5 pin (K1 and K5) and 6 pin (K10) keyways. If your current key is compatible with SmartKey, yes, you can re-key your new Kwikset SmartKey lock to match your security gate. For more details on SmartKey Security, please click here: kwik.st/3BKgG5C ~ Thanks, Kwikset Social
@@kwikset thank you. I just now changed out all my locks and rekeyed them to use and existing key I had. Thanks.
I bought two handles, each coming with two keys. I'd like both locks to open with all 4 of the keys. I can't seem to make that happen for all of them. Can it be done?
Hi Keltlana - Here to help! The SmartKey cylinder can only work with one key cut at a time. To get both your handles working with 4 keys, you will need to select one set of identical keys and re-key the two handles to those keys. Discard the other set of non-working keys. Next, you can take the set of working keys to a key cutter and have them make 2 more copies. This will allow you to have 4 copies of the same key cuts for the two handles. Thanks ~ Kwikset Social
Will this work with Kwikset Powerbolt Touchpad keyless entry?
Hi Moira - Yes, the SmartKey re-key process works with any lock featuring SmartKey Security, including the Powerbolt 2 Electronic Deadbolt: kwik.st/3yl5VnF Thanks ~ Kwikset Social
does it change the key or the lock? my second kew started working like the old key.
Hi! Our Consumer Support Team is here to help... please contact them here: kwik.st/30oFazY or call them at: 1-800-327-LOCK (5625)
I did the re key when I first put the lock on, but it only worked for 1 of 2 keys
Hi MichaelH - We're here to help! Please try the cylinder recovery instructions in the link below. If you can get the key to turn, you can then re-key the cylinder with the SmartKey tool to the same key. kwik.st/3YJkIqZ For further assistance, please reach out to our Support Team here: kwik.st/3QQADBG Thanks ~ Kwikset Social
So, you just need that smartkey tool and you can reset the lock to work on any key?
Hi - Yes, you need a current working key and the SmartKey Learn Tool to re-key your lock. Our SmartKey locks are compatible with 5-pin (K1 and K5) and 6-pin (K10) keyways. Please check your current key for these codes to know if it's compatible with our SmartKey cylinders. Thanks ~ Kwikset Social
SO HOW DO YOU DUPLICATE PROGRAMMED NEW KEY TO HAVE MORE THAN ONE KEY FOR YOUR DOOR ; USEFULE FOR OTHER FAMILY MEMBERS?
Hi Jocelyne - To make duplicates of your current key, please take your key to a key cutter usually available at your local hardware store. They can make additional copies of your key to give to other family members. Thanks ~ Kwikset Social
What key did you use? The guy st home depot looked at me confused af when I asked him to make a new key instead of a copy.
Hi John! If you're looking for a new key cut, you can purchase the SmartKey Re-Key kit: kwik.st/3dYt6fW Have a great day! ~ Kwikset Social
Is this possible without the original key? Previous owner had different keys for every lock and lost the one for this door. My brother picked it to get it turned clockwise, from that point can this still work at all?
Hi and here to help! You need a current working key to re-key the SmartKey cylinder. If you do not have a current working key, there are two options to get your lock re-keyed. You can replace the cylinder or reset it with the SmartKey cradle. Please contact our Consumer Support Team for further help with your lock at: kwik.st/37qfz0M or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
Where do you get the new key from? I assume it has to be pre cut?
Hi Emilio - Happy to help! You can purchase our SmartKey Re-Keying Kit that includes 6 pre-cut keys and a SmartKey Learn Tool. Click here for more details: kwik.st/32KBqNJ
Thanks ~ Kwikset Social
@@kwikset I just purchased a smartkey setup for my front door. This really helps to know. Thank you
Hi Emilio - Great to hear and if there's any further assistance that we can provide, our Consumer Support Team is here to help at kwik.st/3E8YZOa or call 1-800-327-LOCK (5625). Have a great day! ~ Kwikset Social
Why is there an ad? I’m just trying to learn about your product Quickset!
Does this work with any lock or Kwikset locks only?
Hi and here to help! The SmartKey recovery steps work on any Kwikset lock featuring SmartKey Security. Thanks ~ Kwikset Social
What if you just want to program the existing key?
Steps would be the same. Though, if your existing key works, there should be no need to reprogram.
Thanks,
Kwikset
How do you program the keys for first time installation? Will other keys stop working once you program it?
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/312FJ2Z or call them at: 1-800-327-LOCK (5625)
I bought a handle and deadbolt. However the key only works on the handle and not the deadbolt. What do I need to do?
Return it to where you bought it from
Can't remove the original key after turning 90 degrees and inserting the "smart key".
Hi Gary,
Please give our support team a call at 1-800-327-5625 and we'd be happy to help you.
Thank you,
Kwikset
Kwikset do I buy a new key
I don't want to pay for an expensive locksmith. I want to rekey my front door which uses the same key as the security door and the door leading to the garage. I had someone housesitting and I don't want to have the same key anymore. Do you have a suggestion about how to get a new key so I can perform this task? Would rekeying the garage entry doorknob, remove it and take it to a locksmith make sense?
Hi Marlene - We're happy to recommend the best solution here. If your lock features SmartKey Security, you are able to re-key it yourself using the SmartKey tool and following the instructions in this video. If your lock has a Pin & Tumbler cylinder, you will need to contact a professional, like a locksmith to re-key it.
To help you determine what kind of lock you have, please send photos of your lock via our online portal here: kwik.st/3uMx1UX Thanks ~ Kwikset Social
Where can i purchase the smart tool separately?
Hi Raul and here to help! The SmartKey learn tool is included in the SmartKey Re-Key Kit: kwik.st/3rd0EMN Have a great day! ~ Kwikset Social
The key I’m trying to set it to will not fit into the lock. I’ve compared it to the key that came with the lock and they’re exactly the same size. What is wrong?
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/38RUiuj or call them at: 1-800-327-LOCK (5625)
do note, this video is from 2016 and is NOTE how the new locks work. it's even EASIER to rekey with the "smart key"
Do you need to use a special key (Kwikset) as your new key or will any from Home Depot key do? If I have 1 extra key, could I rekey the lock each time the cleaner comes so she doesn't have my regular key?
Hi Glen, happy to help. Here is a little more information about the rekeying process. You will need the original key, the rekey tool and a new Kwikset key. We also over a Rekeying Kit that would allow you to temporarily rekey a lock for your cleaner, kwik.st/2YzIA3s
Please let us know if you have any other questions.
Thanks,
Kwikset
This video has made me more attractive to my wife. Gotta stay useful in their eyes!
where's the link to purchase the kit?
Hi - Here's the link to where you can find the SmartKey Re-Key Kit: kwik.st/49fw3mI Thanks ~ Kwikset Social
Does the new key have to be a Kwickset SmartKey?
Hi Karen,
The new key does have to be a Kwikset or compatible key.
Thanks,
Kwikset
Kwikset thanks
@@kwikset mine is not kwikset..and it wont even get In....do i ha e to change all my existing keys?
What if I don't have a current key?
Then this video is not for you. Hire a locksmith.
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/30LGkpV or call them at: 1-800-327-LOCK (5625)
So u can use any key to re key it?
Hi Crungen5 - Here to help! SmartKey Security is compatible with 5-pin (K1 and K5) and 6-pin (K10) keyways. You need a current working key to re-key your SmartKey cylinder to a different key. Thanks ~ Kwikset Social
Is it possible to re-use the old keys? Is this not recommended
Hi Ramesh - Here to help! Yes, you can always re-key your SmartKey lock to the original keys it came with. Your lock can be re-keyed unlimited times to any compatible key cut you wish. Thanks ~ Kwikset Social
I have a smartkey deadbolt that suddenly stoped working is there a way to re key to my existing key i have now . note i dont have a key that turns that. Deadbolt
Where can I get a new key and smart key?
Hi! Our Consumer Support team is here to help... please contact them here: kwik.st/3lIrDeM or call them at: 1-800-327-LOCK (5625)
Can I use any key? Or does it have to be a special Kwikset key?
Hi NDLaHam - SmartKey Security re-key technology is compatible with 5 pin (K1 and K5) and 6 pin (K10) keyways. Thanks ~ Kwikset Social
@@kwikset So could this be a key that I have now (not made for a smart lock)?
Hi Faith - Yes, that's correct. Please check your current key or check the lock brand that you use it with to know if it fits the same keyways mentioned. For more support, please contact our Consumer Support Team at: kwik.st/3oHfLi8 or call them at 1-800-327-LOCK (5625) ~ Thanks, Kwikset Social
How is this secured against thieves using this easy process??
Hi and here to help! SmartKey Security is an added feature that allows only someone with the current working key to re-key the lock cylinder to a different key. Inserting the SmartKey learn tool and using a random key will not re-key the lock nor unlock the door. In addition, SmartKey technology protects against advanced break-in techniques, like picking and bumping. Here's a link with more details on how SmartKey Security works: kwik.st/472tQtB
Thanks ~ Kwikset Social
Can I use this to key 4 doors all the same?
Hi Bryan - Here to help! Yes, you can re-key 4 doors, that have SmartKey Security locks installed, to the same key. Here's a link with more details on how SmartKey Security works: kwik.st/3PvYT8N
Thanks ~ Kwikset Social
@@kwikset GREAT THANKS!!!
we are getting anew door with schlage locks. Can I rekey the Kwikset lock on my other door to match the new key?
No, the key blanks are not identical, the Schlage key will not fit a Kwikset and vice versa.
I used the original key to rekey one for my neighbor. My neighbors key works but, now my original Kwikset key does NOT work. What did I do wrong and how can I fix this?
Hi and here to help! The SmartKey cylinder can be programmed to one key cut at a time. If you'd like the original key to work again, you can follow the SmartKey Re-key instructions to reprogram the cylinder to your original key. Please ensure that you start the process with the current working key. For one-on-one assistance, please call our Support Team at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
So what happen when another person decided to rekey your door knob on the outside. Cause the rekey system is facing the outside instead of the inside
John Xiong that's my thought
For SmartKey to work the operator must have a working key first, before being able to rekey the lock.
For SmartKey to work the operator must have a working key first, before being able to rekey the lock.
Hi • I have chaos • at step one the key 🔑 will not turn to 90 degrees • this means I can not insert the Smart Key 🔑 Please reply with a solution • Thanks 🚂
Hi there, is your door fully open with your interior lock/lever/knob switched to the locked position?
@@kwikset Hi: The door is OK because the electronic deadbolt works, just the key will not turn. I tried to jiggle the key, still no go. 🚂
Hi there, it sounds like the key maybe not be cut correctly, I would call our Customer Support team at 1-800-327-LOCK (5625) so they can walk you through the manual rekey process.
@@kwikset Hi Kwikset: Thanks for the tips, yes, I will call your help desk. The key is the issue. Thanks:Gary 🚂
Happy to help Gary. Please let us know if there is anything else we can do to help.
Thanks,
Kwikset
hi.. can someone help me.. my set does not turn either way.. not sure if the people that installed it did something but it won't turn either way
Hi Rowena - Here to help! If the key does not turn in the key cylinder, please follow the SmartKey recovery steps in this video: kwik.st/3tnFaPt For additional support, our Consumer Support Team is here to help... please contact them here: kwik.st/3zu8t79 or call them at 1-800-327-LOCK (5625). ~ Thanks, Kwikset Social
no smartkey hole in our Kwikset deadbolt
then you don't rekey with out a locksmith.
I did not have the deadbolt in the locked position. Now none of my keys new or old work! Help please!!!
Hi Grace - Here to help! To recover your SmartKey Cylinder, please follow the steps in this video: kwik.st/3QMUBdd In addition, our Consumer Support Team is here to help you further... please contact them here: kwik.st/3Ds8j1X or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
How does i find out if my lock can be rekeyed?
HI Abdul - Here to help! You'll find a small opening at the left of the key cylinder that allows you to insert the SmartKey tool to re-key your lock. Thanks ~ Kwikset Social
isn't this sort of unsafe since it can re keyed to someone elses key (in theory?)
nevermind duh you need a working key first
Can I use something else instead of the smart key
Hi Jesus - Here to help! The SmartKey tool is required to re-key your Kwikset SmartKey lock successfully. Here's a link to our SmartKey re-keying kit: kwik.st/3L1TiEF Thanks ~ Kwikset Social
The video fails to mention: Once you have re-keyed with the new key, test the old key to be certain it no longer works. I am wondering a few things. Will this re-keying method work with any lock so long as the keys are compatible? Couldn't someone take this re-keying key and use it on locks that they don't have the original key for?
Hi Angel - Here to help! SmartKey Security is an added feature that allows only someone with the current working key to re-key the lock cylinder to a different key. Inserting the SmartKey learn tool and using a random key will not re-key the lock nor unlock the door. In addition, SmartKey technology protects against advanced break-in techniques, like picking and bumping. Here's a link with more details on how SmartKey Security works: kwik.st/3IhISBd
Thanks ~ Kwikset Social
I have a brand new home with no old keys how do I do it without old keys
Hi T.O. - Happy to help you with this. A working key is needed to re-key the SmartKey cylinder. If you do not have the working key, you can either reset the SmartKey cylinder with a SmartKey reset cradle or replace the cylinder with a new one. For us to recommend the best solution, please submit a photo of your lock here: kwik.st/3I3MxQN Thanks ~ Kwikset Social
Could I do this to a random house
Kwickset has a video..it does NOT say to have the dead bolt extended. I failed at rekeying following this video instruction.
Hi Miles - Happy to help you with this! Please see our SmartKey recovery video: kwik.st/3utVEXX In addition, our Consumer Support Team is here to help... please contact them here: kwik.st/34Ft239 or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
I’m watching this “for a friend”
Too bad the smart tool broke off in my lock. I had to take it back and get a new one.
So I can use my old Star Wars key on this new installed lock
Hi Nicholas - Here to help! A 5-pin key is labeled with a K1 and K5. A 6-pin key is labeled with a K10. We're more than happy to help you determine what kind of key you have. Please contact our Support Team for further assistance on our online portal: kwik.st/3QYsWXS Thanks ~ Kwikset Social
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How to make multiple keys for multiple family members
Hi and here to help! To make additional key copies, please take your key to a local key cutter. Thanks ~ Kwikset Social
Sadly, Step A of the instructions that come with the unit, isn't addressed here, and may be a deal breaker for many. Our 90's Schlage regular middle class residential home deadbolt key doesn't fit this Kwikset SmartKey deadbolt's keyhole. Back to Lowe's for a return.
Hi and here to help! Our SmartKey cylinder is compatible with 5-pin (K1 and K5) and 6-pin (K10) keyways. We also offer SmartKey SC1 Keyways that are compatible with: Schlage, Baldwin Estate, Baldwin Reserve, and Emtek: kwik.st/3QXKkf6 If there's any further assistance we can provide, our Consumer Support Team is here to help... please contact them here: kwik.st/3R0nC60 or call them at 1-800-327-LOCK (5625). Thanks ~ Kwikset Social
I followed the directions and as Stephen said below can not insert the smartkey until it clicks won't insert as far as you say and thought i was going to slice my hand open. Attempted to rekey anyway based on kwiksets admission that it may not click and it did work.
When this replacement lock fails in 5 years like the first one I will switch all the door handles out to Schlage or anyone else because these do not have long tern reliability.
can someone with a smart key tool rekey my lock?
Hi Zubair - Here to help! SmartKey Security is an added feature that allows only someone with the current working key to re-key the lock cylinder to a different key. Inserting the SmartKey learn tool and using a random key will not re-key the lock nor unlock the door. In addition, SmartKey Security protects against advanced break-in techniques, like picking and bumping. Here's a link with more details on how SmartKey Security works: kwik.st/3TWbfIS
Thanks ~ Kwikset Social
Seek clarification - Do you need to re-key twice once for inside and another time for the outside
Hi Ramesh - Here to help! Yes, if you have a double-cylinder deadbolt and would like to re-key both exterior and interior to the same key, you will need to re-key each side individually.
Thanks ~ Kwikset Social
@@kwikset Thanks for confirming
So, anyone with one of million "smart keys" and a house key of their own can gain easy access to your house and everything in it. 😮
Here to help! SmartKey Security is an added feature that allows only someone with the current working key to re-key the lock cylinder to a different key. Inserting the SmartKey learn tool and using a random key will not re-key the lock nor unlock the door. In addition, SmartKey technology protects against advanced break-in techniques, like picking and bumping. Here's a link with more details on how SmartKey Security works: kwik.st/3Q7xtsT
Thanks ~ Kwikset Social
Yes I see now. The "key" (no pun intended) is that a current functioning key is needed.
I made a mistake and now no key works on the door!! Please can anyone help me ?
Hi Christopher - happy to help! To fix this, please follow the SmartKey recovery steps: kwik.st/2Xvez67 If, after trying these steps, neither key is turning, our Support Team is more than happy to help you with a cylinder replacement at 1-800-327-5625. Thanks ~ Kwikset Social