I've been researching this for a while taking apart the entire machine and believe I can share some useful knowledge. The solenoid has a metal sleeve attached to a rubber stopper on the inside of the plastic shaft. That metal sleeve becomes oxidized and seizes up over time. To test, connect the two male connectors to a 120v outlet with some loose wire; if you are able to hear a click, the solenoid is working properly. Also, there is a motion control sensor on the "driver" side of the cleaner. It is critically important for the correct wheel to be on that side. They are each attached by a small connector pin but one wheel has a magnet on the inside. That magnet triggers the sensor; if they are reversed, the cleaner will stay in dry mode. If this helps, consider converting to a Dallas Cowboys fan; you all know you want to!
Also, I forgot to mention that that motion sensor sometimes gets installed backwards. Not a big deal though. Just flip it around so that the plastic portion is sticking out toward the wheel.
HI I like your videos. It helped me to see how this sucker comes apart. The unit I have has the same problem. Found an OEM solenoid online ( Part 25686057) Cost 20 to 30 bucks. But found a better solution. I had a theory that the mechanism on the solenoid was stuck due to leaving solution in the machine. I was able to pry the coil part off of the solenoid off leaving me the just the shaft of the mechanism exposed. I just flexed the shaft a little being careful not to crack anything. Put the solenoid back together and tested. Worked like a charm. So I will recommend what you to do with this unit or any carpet washer is run clear water through the unit before you put them away. That way any sticky stuff is cleared out too.
As an aspiring diyer, your vids are invaluable! Didn't have this issue, but your vid allowed me to see how to break it smartwash down, and realize brush belt was off (under instead of over the middle roller) and fix my issue, which was that the brushes would stop turning as soon as they touched carpet. Don't know how belt got misaligned, but it's working good as new again! Thanks for your awesome vids, Ive watched quite a few now just for fun.
Hi Wayne, First of all congratulations on your channel very good quality content! Second, I have a question (which might be good ideas for your channel): - I'm planning on buying a wet hard floor vacuum could you suggest me one based on these criteria (criteria which can be useful for any potential costumer looking for an honest review) a) durability, it seems that some brands has durability issues b) easy to clean, although I'm not planning to pick up any mess just regular dust around the house. c) easy to fix, once the warranty expires of course. Best wishes and you just got a new fan here. Blessings!!!
Good question- the two easily accessible machines would be Hoover Floorcare and Bissell Crosswave (corded)- there’s a few more brands out there like Tineco, Neakasa, shark and Hydroclean but I’m not totally sure about their durability to be honest- as for Bissell be aware of common issues like suction (see filter and seals) brush stop turning ( brush motor or gear) and No spray ( pump or handle trigger) The Hoover is a simple unit probably more durable than the Crosswave ( do not over fill the dirt water tank) the only repair that may give issue is if you need to change the power switch. Wish I had more but that’s a good starting point
@@monroevac Wow man, very useful information!! specially coming from a guy who actually repairs them. You should give it a try to a video like about this topic it would be super super useful for anyone trying to buy one of these machines. From your answer I think is better the Hoover. Just to be clear, what is the exact hoover model that you mention?
hey I have the same problem with my smart wash that has only been used about a dozen times. Not happy. Big investment for a unit that only works 12 times then fails. Anyway, did you happen to find the solinoid and circuit board for this unit? If so, would you mind sharing with me the info and pricing on that? I’d really appreciate the help. And thanks for the video. It helped. Dave from Oregon
Hey Dave, I haven’t found a direct distributor but you may have to gamble on sites like eBay and see if someone is selling working parts from their unit
Thanks your the video and show the inside and out. Bought the same hoover from BestBuy and used once. Just tried to use again no water spray out and keep back to dry mode although in the forward motion. Piece of crap and never buy Hoover again!
I think your repair might of worked with the new solenoid, but you didn't push the machine forward to see if it worked. You kept it locked in the standing position which won't allow it to engage the wash setting even if the solenoid is working. I will try this option with testing it by moving it. So Thank you for that.
Thanks for sharing..I did the pouch when they dropped it off in order to see it worked on not. After the initial test. We check the unit in. Thanks again🙏
@@monroevac Yes, but wouldn't you need to push when you have the new solenoid? It only goes into wash mode when pushed so the solenoid wouldn't engage the water to flow if not being pushed.
@DM-vl1tv I’ll end up making another video on this unit and take it from the beginning- these points are important and should have been covered- Thanks for the feedback
Wish it was a simple solution- could be the tank, could also be the solenoid (cracked or broken, allowing the water to run out instead of being on standby) could also be a cut in the tubing- you would have to open it in order to find out
@@monroevac Guess what i called hoover this morning ask same question she said take it out side run hot tap water through it 3-4 times lol it fixed it couldn't believe it but happy wife (you know what they say happy wife happy life) got the job done worked great Thanks for your answer also i thought for sure it was going to be the solenoid.
@@bryantmclean27 right...which is why when he turned it on he should have tried to use it by pushing it forward. The light that he showed was for dry, because that is the more it defaults to. He didn't test his part when pushing so it wasn't thorough or proper. If it was just that part, he wouldn't know without pushing.
Omg, HOSE HOSE HOSE!!! SOMEONE TELL ME WTF IS WRONG WITH THE STUPID HOSE!! The machine has been used a handful of times, I shouldn’t have to deal with this bs.
@@monroevac Sorry about my previous comment, I was having a mini meltdown lol 😭 The hose to my machine won’t disperse the water/solution when I press the trigger. Suction is fine, machine itself works as it should, and it’s pretty clean. Not perfect, but I don’t see any clogs. Gonna try contacting Hoover CS soon
Hoover sucks… had my machine for a year and used it 2 times. Should have known something was wrong when it was leaving puddles of liquid throughout carpet. But hey, I figured it was working and thought it was normal??? Anyway, back and forth with Hoover and finally after about a year- they gave in and sent another. I have used it twice and guess what??? Now I can’t get the water to spray. I’m over them. Think I’m going back to Bissell. Never had and issue
Really like everyone wants to go threw bullshit to resolve a issue. He talk and talk and make no point how to resolve it. So video really does nothing.
Thanks for such an honest feedback Kelly. But like you I may just want to share my frustration about this machine that others may be going through. Who knows if you keep searching, someone on CZcams may have the answer you are looking for. Either way thanks for stopping by.
thanks, great analysis. we followed the diagnostic protocol and turnees it on and tried shampooing our Carpet w hen it arrived. unfortunately I didn't record it. Thanks for Sharing
I've been researching this for a while taking apart the entire machine and believe I can share some useful knowledge. The solenoid has a metal sleeve attached to a rubber stopper on the inside of the plastic shaft. That metal sleeve becomes oxidized and seizes up over time. To test, connect the two male connectors to a 120v outlet with some loose wire; if you are able to hear a click, the solenoid is working properly. Also, there is a motion control sensor on the "driver" side of the cleaner. It is critically important for the correct wheel to be on that side. They are each attached by a small connector pin but one wheel has a magnet on the inside. That magnet triggers the sensor; if they are reversed, the cleaner will stay in dry mode. If this helps, consider converting to a Dallas Cowboys fan; you all know you want to!
Also, I forgot to mention that that motion sensor sometimes gets installed backwards. Not a big deal though. Just flip it around so that the plastic portion is sticking out toward the wheel.
@morewaterslides thanks for sharing 👍
HI I like your videos. It helped me to see how this sucker comes apart. The unit I have has the same problem. Found an OEM solenoid online ( Part 25686057) Cost 20 to 30 bucks. But found a better solution. I had a theory that the mechanism on the solenoid was stuck due to leaving solution in the machine. I was able to pry the coil part off of the solenoid off leaving me the just the shaft of the mechanism exposed. I just flexed the shaft a little being careful not to crack anything. Put the solenoid back together and tested. Worked like a charm. So I will recommend what you to do with this unit or any carpet washer is run clear water through the unit before you put them away. That way any sticky stuff is cleared out too.
As an aspiring diyer, your vids are invaluable! Didn't have this issue, but your vid allowed me to see how to break it smartwash down, and realize brush belt was off (under instead of over the middle roller) and fix my issue, which was that the brushes would stop turning as soon as they touched carpet. Don't know how belt got misaligned, but it's working good as new again! Thanks for your awesome vids, Ive watched quite a few now just for fun.
Likeyour perseverance!!!
Thanks
You have to push the machine forward to activate spray mode
Exactly!! Its no good to anyone how he's rigged it up.
Need a rear wheel motion detection control board if the wash/dry light is intermittently turning on and off
cheers!!
Hi Wayne, First of all congratulations on your channel very good quality content! Second, I have a question (which might be good ideas for your channel):
- I'm planning on buying a wet hard floor vacuum could you suggest me one based on these criteria (criteria which can be useful for any potential costumer looking for an honest review)
a) durability, it seems that some brands has durability issues
b) easy to clean, although I'm not planning to pick up any mess just regular dust around the house.
c) easy to fix, once the warranty expires of course.
Best wishes and you just got a new fan here. Blessings!!!
Good question- the two easily accessible machines would be Hoover Floorcare and Bissell Crosswave (corded)- there’s a few more brands out there like Tineco, Neakasa, shark and Hydroclean but I’m not totally sure about their durability to be honest- as for Bissell be aware of common issues like suction (see filter and seals) brush stop turning ( brush motor or gear) and No spray ( pump or handle trigger) The Hoover is a simple unit probably more durable than the Crosswave ( do not over fill the dirt water tank) the only repair that may give issue is if you need to change the power switch. Wish I had more but that’s a good starting point
@@monroevac Wow man, very useful information!! specially coming from a guy who actually repairs them. You should give it a try to a video like about this topic it would be super super useful for anyone trying to buy one of these machines. From your answer I think is better the Hoover. Just to be clear, what is the exact hoover model that you mention?
You have to push it forward to activate the sprayer. That'd why it didn't come on that time.
We tested that but thanks for sharing. I may need to make a video explaining the difference- thanks again
hey I have the same problem with my smart wash that has only been used about a dozen times. Not happy. Big investment for a unit that only works 12 times then fails. Anyway, did you happen to find the solinoid and circuit board for this unit? If so, would you mind sharing with me the info and pricing on that? I’d really appreciate the help. And thanks for the video. It helped.
Dave from Oregon
Hey Dave, I haven’t found a direct distributor but you may have to gamble on sites like eBay and see if someone is selling working parts from their unit
Thanks your the video and show the inside and out. Bought the same hoover from BestBuy and used once. Just tried to use again no water spray out and keep back to dry mode although in the forward motion. Piece of crap and never buy Hoover again!
Thanks for watching and for sharing
Having the exact same problem...... also got mine at Best buy 🙄
I just bought this and I went to use it it started working then it stopped and now the brushes won't even turn
My Hoover smartwatch is not suctioning I don’t see having made a video on that issue. Can you assist me.
Yes I'll look into it and have a video on a few days
If I’m correct that machine is the one that requires that you push it forward in order for it to spray. You’re not engaging that logic.
I think your repair might of worked with the new solenoid, but you didn't push the machine forward to see if it worked. You kept it locked in the standing position which won't allow it to engage the wash setting even if the solenoid is working. I will try this option with testing it by moving it. So Thank you for that.
Thanks for sharing..I did the pouch when they dropped it off in order to see it worked on not. After the initial test. We check the unit in. Thanks again🙏
@@monroevac Yes, but wouldn't you need to push when you have the new solenoid? It only goes into wash mode when pushed so the solenoid wouldn't engage the water to flow if not being pushed.
@DM-vl1tv I’ll end up making another video on this unit and take it from the beginning- these points are important and should have been covered- Thanks for the feedback
my clean water just runs out what stops it?
Wish it was a simple solution- could be the tank, could also be the solenoid (cracked or broken, allowing the water to run out instead of being on standby) could also be a cut in the tubing- you would have to open it in order to find out
@@monroevac Guess what i called hoover this morning ask same question she said take it out side run hot tap water through it 3-4 times lol it fixed it couldn't believe it but happy wife (you know what they say happy wife happy life) got the job done worked great Thanks for your answer also i thought for sure it was going to be the solenoid.
Videos might work but he'll it takes forever until he gets to the point.
Stick around for a few, it will be worth it
Mines not sucking the water up
Double Check the filter and the nozzle
You have to push it forward to engage the sprayer and then pull it backwards to engage the suction
We’re here bc it won’t work when we do that, lol thanks tho
I kmow wgat u mean. When he was testing it he should of moved it fwd to test
@@bryantmclean27 right...which is why when he turned it on he should have tried to use it by pushing it forward. The light that he showed was for dry, because that is the more it defaults to. He didn't test his part when pushing so it wasn't thorough or proper. If it was just that part, he wouldn't know without pushing.
My hoover is sparying out water
Im having the same problem. Did you resolve the problem. If so please tell me what to do
I hate this machine. The hand tool never worked right, the power button isn’t working now and it won’t wash
Omg, HOSE HOSE HOSE!!! SOMEONE TELL ME WTF IS WRONG WITH THE STUPID HOSE!! The machine has been used a handful of times, I shouldn’t have to deal with this bs.
What is it doing
@@monroevac Sorry about my previous comment, I was having a mini meltdown lol 😭 The hose to my machine won’t disperse the water/solution when I press the trigger. Suction is fine, machine itself works as it should, and it’s pretty clean. Not perfect, but I don’t see any clogs. Gonna try contacting Hoover CS soon
Yes that’s a great starting point. Keep in mind that Hoover requires a receipt to process warranty service
Hoover sucks… had my machine for a year and used it 2 times. Should have known something was wrong when it was leaving puddles of liquid throughout carpet. But hey, I figured it was working and thought it was normal??? Anyway, back and forth with Hoover and finally after about a year- they gave in and sent another. I have used it twice and guess what??? Now I can’t get the water to spray. I’m over them. Think I’m going back to Bissell. Never had and issue
@michellezunno7431 I hope they’re reading your comment. Work to be done
Really like everyone wants to go threw bullshit to resolve a issue. He talk and talk and make no point how to resolve it. So video really does nothing.
Thanks for such an honest feedback Kelly. But like you I may just want to share my frustration about this machine that others may be going through. Who knows if you keep searching, someone on CZcams may have the answer you are looking for. Either way thanks for stopping by.
WORST POS machine
I just bought this and I went to use it it started working then it stopped and now the brushes won't even turn
Possible cause: micro switch and possible but not probable Check the belt. It's a geared belt so chances are it's not broken. Check anyway
If I’m correct that machine is the one that requires that you push it forward in order for it to spray. You’re not engaging that logic.
thanks, great analysis. we followed the diagnostic protocol and turnees it on and tried shampooing our Carpet w hen it arrived. unfortunately I didn't record it. Thanks for Sharing