we have a lot in common, working on electronic repairs, A cat clawed recliner, and a black cat. I often watch your videos to do MY repairs. Technically making you my mentor.
@rossmangroup: You are to me the true face of capitalism. Private ownership of means of production means people who produce stuff, care for what they do and they do it to serve their kind not to make money, Unlike Public companies whose motive is only summed up in Share Holder value.
Louis gives off heavy "Be the change you want to see in the world" vibes. Opening up about something as sincere about this as a man is almost unheard of and I'm happy to see it.
Imagining a parent tearing up their undiagnosed autistic child's pictures because they don't "like" them fills me with rage. Knowing that child can come out of that trauma a decent person fills me with hope. Your story is one of many in this world that proves anything is possible, and that fills me with joy.
@rufturbo997 My absolute apologies for assuming; I was reading between the lines from a recent video, but I may be wrong. czcams.com/video/0mg5MiO02vU/video.htmlm16s
@@homersimpson6985 I have a feeling it's one of the grandparents, or even grand-grandparents. For them autism, like any other developmental issue, or psychological/psychiatric illness, is made up.
That'd set a bad precedent. People will feel like they're entitled to an extra dollar per hour if they just work hard, be an amazing person, and go above and beyond. Can't have people thinking that way. Better just throw a pizza party.
"Don't find people like Steve to befriend, but be a person like Steve so you can help others" Louis, these are the people that matter. Thank you for showing this to us
@9:22 You don't choose your family who can tear your memories apart. But you can choose your friends who can put them back together. That hit heavy. Quote of the year
Hey, if you're in NYC... why not stop by and say hi to Steve. Just go and say hi and tell him he's one of the good guys. Take a card and leave it someplace where it might attract business. But thank him for being a thoughtful human being.
So, so true. I still keep in touch with one of my old bosses, help him out with stuff, occasionally play some games on Steam. I have 10-15 other bosses who I would happily never see again in my life. The reason I still hang out with and help him is because he was employee orientated, defended me to the hilt, gave me opportunities and even encouraged me to leave when upper management still insisted on treating me like sh*t.
Louis, it's cringe to make videos about the people who matter in your life. This is my endorsement for it. Cheers to Steve and all the nice people who make our lives better.
I don't think I'v'e ever seen Louis get that choked up about anything before. Finding people like that who are willing to worth with you..work FOR you, is like sitting at the end of a sewer drain and trying to sift through all the muck and shit and suddenly seeing something shiney, and realize it's not gold, it's platinum.
When a person directly competes against an old boss, and the bosses response is to utilize a large platform to publicily hold them up... You know you are dealing with not one, but two good human beings. I wish it wasn't so rare, but I'm glad to have witnessed it.
"Sorry" is a difficult word. Even more so than "Thank you". Yet you finally managed both. We're all a product of our upbringing and environment, so breaking the cycle is a great feat! I'm proud of you! Being an inspiration in more ways than you might have intended to...
@@rossmanngroup I'm trying to say actions like this demonstrate genuine leadership rather than those who prattle on about inspirational talks and such.
@@rossmanngroup, you’re a leader if people want to follow the ideas you put forth. Yeah, you’ve done shitty things and you think you’re not worth it, fine, great. That doesn’t matter if what you are trying to do is good. We’re not idolizing you, we’re striving for something better.
@@rossmanngroup Maybe so, But I think that's a bit of a wrong way to think about it. Would you agree that if it wasn't for you he wouldn't make his own place in your old location? The connections he made along the way because of you? 11 years is a lot to learn from another person. Don't think I'm discrediting him and his work, By any means. But I don't think it would be fair to you, To discredit yourself this much. Everyone has to make tough decisions at some point. Steve is probably going through the same thing, In his own way. But I could be understanding the situation wrong here.
@@nono-yw3tv This video actually made me reconsider my thoughts on my own employment. I'm a security supervisor at a chip development company. They are not a small company. My boss is a bit of a handful, sometimes asks us to do the impossible because his boss (a director) tells him to. It annoys me when he wants to protect his position so much that he ignores our pleas to not keep stacking up work on us. But at the same time, I understand that one of our senior officers f%^ked up, and he thinks I take their stance too often. Which as a security supervisor I'm also obliged to; it's part of being their point of contact to the main security company. When I had a conversation with him, I wanted to quit, mainly because I felt tired of hearing high scrutiny of our work. But then I realize that he brought into question my own consideration for the job because I seemed miserable more often than I should because I'm a bit of an empath when I hear employees want to be incentivized to stay (sometimes because inflation is not keeping up with pay or competition). It's this level of commitment to yourself where despite encouraging others to take their best interest into consideration, you shouldn't just let it bring you down and bring negativity into the workplace. Staying positive is a stringent task, yes, but it's in it's own reward. Especially as someone whose been single for nearly a decade because I keep getting in my own way. If you take on a responsibility, to be someone's superior, it's not a task that you should take lightly as the motivation of the whole has a bigger impact on your input, like it or not.
I think that trying things out and finding out is important. You have to estimate your odds and risks, but at the end of the day its probably more dangerous not to change at all than changing. Thanks for coming to my TED talk.
I came for a rant. Then stayed for the most honest and emotive thing on this channel, that even Casey Neistat on a fixed camera take couldn't pull. Thanks Louis. Keep mentoring more Steves.
I've been a customer of Rossmann Repair Group, and I'm happy to say that I'm now also a customer of Phoebe's Mac Repair and Data Recovery. I was bummed when Louis moved out but was glad to hear that his FRIENDS are carrying on his legacy in this crazy city. Picking up my laptop tomorrow!
If this was a sponsor video, It would be studied in top Universities around the world for the most successful marketing campaign. I wish your friend's business the success he deserves! Bless you all!
Steve!!!! Steve is a legend. I brought my jazzmaster in and he was readily down to help with it. A legend and I hope to see him again one day. Fantastic energy.
I’m at 5:15 in the video and I just wanna say how touching it is that someone who tried hurt you by damaging photos of you from the past had all of the power over you in this capacity ripped up in the way the photos were ripped up. I am touched to goodness in people in the face of awful of a holes.
Louis, there's something in all this you don't realize. Yes, your employees made the business so successful that you've got a near perfect score. Who picked these employees? Who created the business they work for? Who lead by example to create the culture that motivates them to be so mindful, respectful, and everything else you said? You know that without your employees, your business doesn't exist, and that gives you credit in ways that are difficult to fathom. But without your leadership and guidance, these employees wouldn't have been brought together and pushed to excel to this crazy level. You may not be the arms or mouth of your business, but you are it's heart. You are an important part of this success!
Just as there are specializations in the various tech skills, the ability to coordinate a group is also a skill. We need to be more honest as a society that managers are not more deserving than other people. Clearly that attitude, brainwashed into so many people is making more people miserable than not.
Anyone else hear Louis get choked up as he was signing off? Thank you for sharing, Louis. This is why I follow your channel, your passion and values parallel my own.
For an 85 year old man you seemed to have handled your stress very well. Showing the appreciation of your employee / friends shows outstanding character. If I have a PC problem you are the first person I will think of. Thank you Louis, for the person you are.
Steve is VERY lucky to have a friend like you Louis. Louis is VERY lucky to have a friend like Steve. WE are BLESSED to know the both of you even if only through second or third hand experience. I am very glad you managed to escape NY. I am saddened that Steve could not. Thank you for the video and explaining your rationale for NOT leaving NY for so long. I will endeavor to keep that in mind next time I am moved to exclaim "WHY don't you MOVE AWAY from these horrid places?" Knowing you makes us all better. That is my opinion. I could be wrong. Peaceful Skies.
On review: there is zero cats in this video. Just genuine, naked, masculine sincerity. Something our society gives us no way to deal with. Fine. Im not crying at the gym. You're crying. Good vid.
The free rent for a year to move is miles beyond what most would even consider. To do it without hesitation shows how much you truly care about them and their worth to the business. They are more than numbers.
If it ain’t broke don’t replace it. As a business owner Ross understood that his success came from his employees. As a business owner, he also realized that it’s his job to constantly make sacrifices in the name of his business. Owning a business is never a set it and forget it job. That’s why most businesses fail. Majority of business owners aren’t willing to make the real hard sacrifices for their business, not staying on top of the day to day etc.
In the age where morea nd more often the workforce is treated as a disposable resource instead of human beings it warms my heart to know there are people like you. Especially in the USA where you have much less laws protecting workers in place. I hope you always prosper and all this good returns to you.
A hard to work for boss doesn’t necessarily make a shitty one. This has to be one of the best things you could have ever done for an ex-employee. You’re awesome!
I mess up very often in how I present problems and ask for solutions. I think I was more of a leader 2009-2019 than I have been the last four or five years. I know I've been better, and can do better
Oh man, I'm sorry to hear Steve couldn't stay but it's nice to hear that he was able to use your old space in NYC. That way, all the work you put into making that space great doesn't go to waste, and there's some continuation of the Rossmann legacy there while Steve gets to run a business of his own. I wish Steve all the best, and he should consider making a youtube channel (if he wants) so that people can keep up with him
I learned what a great boss looks like. You admitted you were a hard boss but you demonstrated a fairness that should inspire those who give a dang a reason to rise up to be a better version of themselves. Agreed this is probably your most important video in 12 years. Well done.
I can't can't believe I just watched and teared up over a 10 minute ad for some new Macbook repair shop in NYC I don't even live in nyc or use macs Well played Louis Well played
This is the epitome of how culture is built. It’s one relationship at a time with your team. Corperate America has no idea how to build this. Louis I’m a new business owner,and I love this so much. My last career path I became very close with my employer. True Friends. Ones that hit the gun range and fish and pray for each other. I’m very encouraged to see you, an employer, acknowledge how valuable your team is and advocate for his new business. When I visit New York, I intend to swing by and meet him if possible. Take courage dear brother your impact reaches people in ways you don’t comprehend. Keep going.
"it was family that tried to take all memories of my childhood and destroy it, it was friends who put it back together" ... Thats REALLY strong and heavy knowledge. We somehow cultivated a world where "family and blood is most important" when it isnt. Its friends who become the real family. Every family member I am in touch with I would also consider my friend. Kick out terrible people, blood doesnt mean anything.
What's important about family is forging positive relationships with them because you'll always be related to them, no matter what. That's not always possible, but I think it's definitely worth it to try.
That post and your memorial post you recently did were very heartwarming posts demonstrating the value of surrounding yourself with uplifting people and holding onto those who touch your life in positive ways. I have less than a handful of photos from my childhood. Unfortunately, my mother destroyed most of them. I've gotten into photo restoration in order to help a friend who only has a single photo of his father. It truly is an immeasurable gift. Thank you for sharing, as always.
Same, shoe box after shoe box of photo's gone and neither parent would own up to doing it. Sadly the one who had possession of them the longest and first during their separation also went to her grave never acknowledging the abuse or any of the wrong doing she perpetrated.
Louis, you are wicked smart and a stand up guy. You will continue to be successful. Integrity is in Short Supply in the world these days. Congrats to you and your team!
Dude, that is fantastic. I know you like to bash yourself, saying you're an asshole etc, but you inspire people and at the end of the day no matter what faults you have, your heart is in the right place, and that's not nothing. I live in another country but I wish I could shake your hand. Probably will never happen, but I just wanna say that you're doing good in this world.
@@rossmanngroup I think both matter. Outcomes might be bad sometimes, but if the intentions were good it does count for something. Bad outcomes that were coming from bad intentions are always worse. You can forgive someone who does you harm but didn't mean it. Gotta be kind to yourself sometimes, man.
@@rossmanngroup I think that is an oversimplification, as both are important. It's the difference between murder and manslaughter. Both result in death but there's a very big difference between the two. If you don't try and you fail, all you need to do is try harder. If you try your best and you fail, then you need to actively work on your limitations. In the end of the day, just keep on trying. And trying. And trying. You can't fault a man for trying.
@@rossmanngroupBut keep in .ind: from bad intentions seldomly come good outcomes. Good intentions is setting sight on the right goals, which only leaves finding the right path to that goal
I've had family that stole money from me and take advantage of me.... and then I have had friends, who let me to move into their house, when I was homeless.... family can be just as evil, as a stranger in a dark alley.... I'm glad that Steve was there for you, even when you thought you didn't need him.
You taught us a lot in the past, now and will in the future.... With this vid, don't want to speak for everyone but a bunch would agree. U are a Legend and a pioneer. With a strong following. Thanks for being Louis, Louis !!!!!!!
I had the pleasure of Steve working on a hard drive recovery a couple of years ago and it was the most pleasant experience I have had. I would (and have) recommended your company, based on the experience. As the BS Bain "Net Promoter Score" question asks, "1-10 would you recommend blah-blah to friends and family?". 10 out of 10, would recommend. Though I refuse to answer any survey that asks that question.
Hey, as a boss who brought the crew together, you earn at least 5% of the appreciation, as those guys would not do what they do without you. Some of them, got infected with your business culture, and statistically you saved at least 1 of them from working in scam repair center, like apple's. it's always a team effort, so at least give yourself that. You created a place that allowed your workers to be good and do it ethically. Good job.
I'm not sure his point is, or at least I don't interpret it as such as self-hatred or something. It's just that he truly wants to acknowledge his ex-employees' or current employees efforts, as he always endorsed them. People usually perceive it as cringe for the best or worst to endorse yourself even when it's true. Personally I find it healthy to be able to recognize both good-s and bad-s of who you are publicly, but people usually feel awkward to say good stuff about themselves that even when they do it's just usually misinterpreted. That said, I dont think Louis has any kind of self-hatred or something. He just wants to acknowledge that he's not an angel and give the people that also chose to work for him for such a long time and be great people, give them the most props to give emphasis on their endorsement.
Louis, thank you for doing this video. As someone who manages folks and works every day to treat them with the respect and gratitude they deserve, I feel your message very deeply. Choked me up, won't lie.
most emotional "i hope you've learned something" ever on this channel. Love your board repair videos, love your business advices which no one should follow (obviously) but this content... It just restores a tiny fraction of belief in humanity, that we may actually somehow survive without killng each other. Thanks Louis for video and to you Steve for actions leading to this video existence.
Dear Louis. I appreciate all the effort you have gone through, to bring us valuable knowledge to all of us on CZcams. Not many people take time to educate us on the ways of the world.
5:50am here. Lol. Currently drinking water, a smoothie, and a coffee at the same time. If i make it to NY ill go say hi to Steve. Maybe bring him a coffee, or redbull or whatever awakener he prefers.
This was profoundly beautiful. I hope as many of you as possible get a chance to provide those around you with moments like this and experience at least a handful of them yourselves. 🙏
when a friend makes lifelong family issues disappear in one paragraph... talk about miracles. I'm not going to insult you by saying you're lucky, you put the work in and the result is friends like steve. superb
I'm glad you were able to meet employees like that Louis, even if you do sell yourself a short. People wouldn't stick their neck out for you or wouldn't go to the effort of moving across the country, or repairing family pictures of you if you weren't someone who genuinely deserved it. I think despite all the flaws you see within yourself, you've got a lot of knowledge, integrity and tenacity that people like about you. You are worth it to them, and it's wonderful to see them pay it back to you no matter how big or small.
This takes levels of integrty, awareness and sincerity which are unfanthomable for 99.99999% of people living currently. I'm on the other side of the fence - employee. I'm grateful for such video shown here. That's prime example on how to communicate with the world in the most correct way possible. Thank you Louis.
I don't know if I've ever watched your videos before, but I clicked on this and I'm glad I did. Very sweet. A great reminder of what is important. Thank you!
“Friendship is unnecessary, like philosophy, like art.... It has no survival value; rather it is one of those things which give value to survival.” -C.S. Lewis
Wow. powerful. So thoughtful and kind of Steve. Thank you for sharing. What a blessing to have someone like that in your life. All the best to his success and your continued success.
As someone who's recently gotten out of a crazy situation with immediate family and getting that similar erasure happening now, Louis, its genuinely amazing to know that there are people out there to support you. Kindness and compassion beats out everything else. I dont know where I'd be if it weren't for the close relationships i've made along the way.
I'm 48 year old with my own company. Your story really hits me. There should be more employers (and people) like you. Don't stop making content please.
Thank you for taking the time to shine a bright light on your people. Simple acts of gratitude and kindness are far too few and far between in our culture. Deliberately taking some time to make a video to say "thank you" and "this touched me" for a couple of them says a lot about your and the sort of people that choose to work with you.
Louis I feel for you man because im going through this with a sister atm. Keep your head up, ignore all the "You have to get on with them because they are family" Those days are long gone, we live in a different world now and you should stay away from bad people.
I was a Steve for years until I was taken advantage of, ignored when I was the one needing help for the first and in the end I was even bullied. And that's why I became worse than a Kevin. It sucks because I was genuinely a really positive and helpful person but like most assholes in this world: they're made.
I'm so sorry you were taken advantage of like that, bro. 😞 I hope one day you can find a good workplace that allows you the safety to be a Steve once more.
This video will help a lot of people. Thank you for sharing your story about the pictures and Steve. Your friend literally helped restore your damaged memory. That hits on several levels. Be well.
That's a good observation. The CZcams numbers tell the story too. With 2.04 million subs, that's impressive enough, but observe that within the first 5 hours, he had over 65,500 views. His subscribers are dedicated, and dedication comes about because he earned it. Lots of people subscribe to channels that they don't check every day. This is one of the 3 or 4 main channels I check each day, because it's relevant to my interests and outlook on the topics covered. It wouldn't be surprising if we learned Tim Cook and John C. May (John Deere) are also fans of this channel.
Louis those 5 star reviews are a reflection of you. You fostered an environment of trust and mutual respect. No one is perfect all the time. It takes a good moral person to acknowledge your own failings but, that just makes me like you more. ❤ You man. 🤘
regarding the fotos. I had a similar situation 10 or so years ago. we had a priest as guest of my parents. he well into his 70ties or maybe even 80ties. then he showed us a small picture of his mother, that he carried around always. it was one of those sepia colored contact prints of her and him as a little boy, and it was (5cm or 2 inches across). I scanned it, and blew it up to A4. he has seen his mothers face for the first time in over 50 years. frankly, it was a really easy job, and it might have not been easy for him to even give us that picture (he of course got it back), but it meant the world to him.
Steve's business website: www.phoebesmacrepair.com/
Steve's review page: maps.app.goo.gl/oHtQD8YEtkVxqK5a7
czcams.com/channels/l2mFZoRqjw_ELax4Yisf6w.htmlcommunity?lb=UgkxmBV4e1dHX13KH5Xx2TyiFvT0fipIt3QL
Thank you louis. Also, consider using ClearURLs ff addon
Steve is the GOAT
we have a lot in common, working on electronic repairs, A cat clawed recliner, and a black cat. I often watch your videos to do MY repairs. Technically making you my mentor.
good man, really.
@rossmangroup: You are to me the true face of capitalism.
Private ownership of means of production means people who produce stuff, care for what they do and they do it to serve their kind not to make money, Unlike Public companies whose motive is only summed up in Share Holder value.
Be a Steve, not a Kevin.
This comment fucks.
...
@@rossmanngroupwill Kevin ever recover?
...
I don't discriminate based on gender, gender identity, race, religion, sexual orientation, or skin color. Just don't be a Kevin.
Who is cutting onions at 1 am
Me
I am making a curry😅
😶
Meee making late food, haha
🙋🏻♀️🙋🏻♀️🙋🏻♀️It’s 3:41 am here but yeah.
"strong onions" man strong onions.
Louis gives off heavy "Be the change you want to see in the world" vibes. Opening up about something as sincere about this as a man is almost unheard of and I'm happy to see it.
Always.
@@rossmanngroup You probably know this already, but you are an inspiration and a good person! Keep being the person you are!
his father is the one who cut his pictures or his mom , sick people he is a great kid
agreed, men actually need more of this...
He's legit a super cool dude. I would totally love to count him as a friend.
Imagining a parent tearing up their undiagnosed autistic child's pictures because they don't "like" them fills me with rage.
Knowing that child can come out of that trauma a decent person fills me with hope.
Your story is one of many in this world that proves anything is possible, and that fills me with joy.
He didn't say parent, he said family member. Let's not make assumptions.
@rufturbo997 My absolute apologies for assuming; I was reading between the lines from a recent video, but I may be wrong. czcams.com/video/0mg5MiO02vU/video.htmlm16s
@@homersimpson6985 I have a feeling it's one of the grandparents, or even grand-grandparents. For them autism, like any other developmental issue, or psychological/psychiatric illness, is made up.
@@rufturbo997 He talked about it before. It was his mother.
@@homersimpson6985 my apologies to you. I hadn't seen that video. Thanks for the link.
We can make an exception with Steve, we should pay him $8 an hour
Absolutely, that is the going rate in Texas.. let them reap what they sow! Texas is for the freeman!!
That'd set a bad precedent. People will feel like they're entitled to an extra dollar per hour if they just work hard, be an amazing person, and go above and beyond. Can't have people thinking that way.
Better just throw a pizza party.
@@imightbebiased9311 Did somebody saaaayyyy pizzaaaaaa?!
@@nadamuchu Why? Is it Friday already?
@@anotheruser9876 people in texas get paid slave labor wages
"Don't find people like Steve to befriend, but be a person like Steve so you can help others"
Louis, these are the people that matter. Thank you for showing this to us
@9:22
You don't choose your family who can tear your memories apart. But you can choose your friends who can put them back together. That hit heavy. Quote of the year
Hey, if you're in NYC... why not stop by and say hi to Steve. Just go and say hi and tell him he's one of the good guys. Take a card and leave it someplace where it might attract business. But thank him for being a thoughtful human being.
Muy buena idea... No pienso ir nunca a NY, pero buena idea
People don't do things like this for their boss, they do things like this for people they value, for real friends. Beautiful gesture.
AMEN!
So, so true. I still keep in touch with one of my old bosses, help him out with stuff, occasionally play some games on Steam. I have 10-15 other bosses who I would happily never see again in my life. The reason I still hang out with and help him is because he was employee orientated, defended me to the hilt, gave me opportunities and even encouraged me to leave when upper management still insisted on treating me like sh*t.
Louis, it's cringe to make videos about the people who matter in your life. This is my endorsement for it. Cheers to Steve and all the nice people who make our lives better.
Not as cringy as using the word cringe incorrectly.
@@TehButterflyEffect maybe watch the video first....he's referring to Louis' usage of the word cringe in relation to the letter....
I don't think I'v'e ever seen Louis get that choked up about anything before.
Finding people like that who are willing to worth with you..work FOR you,
is like sitting at the end of a sewer drain and trying to sift through all the muck and shit and suddenly seeing something shiney,
and realize it's not gold, it's platinum.
im gonna call you gay to hide the fact that this made me cry
+1
Employees are more than just human resources. Employees are functional parts of a machine. High quality parts are priceless.
good luck getting that mentallity into big corp.
A company can loose a key employee and the place is in shambles. People are overworked
I get what you mean but your wording is terrible. Employees aren't parts, we're human ;3
@@AlessaBaker Parts as in components of the business, not mechanical instruments 😅
Humans are more than resources, they’re objects that serve the machine😂😂😂
I'm not a business owner, but some of the best friends I've made were at the worst jobs.
Working with me is definitely one of the worst jobs
@@rossmanngroup 🤣 my point was more I stayed in them jobs longer than I should for the people I worked with.
@@Wanted797ya, sounds familiar
@@Wanted797yup, me too.
Yeah....Kevin's there...@@rossmanngroup
When a person directly competes against an old boss, and the bosses response is to utilize a large platform to publicily hold them up... You know you are dealing with not one, but two good human beings. I wish it wasn't so rare, but I'm glad to have witnessed it.
"Sorry" is a difficult word. Even more so than "Thank you". Yet you finally managed both.
We're all a product of our upbringing and environment, so breaking the cycle is a great feat! I'm proud of you!
Being an inspiration in more ways than you might have intended to...
There are so many fake leaders and gurus on this platform. This sort of thing is true leadership, in my opinion. Lovely video.
I'm not a guru or a leader
@@rossmanngroup I'm trying to say actions like this demonstrate genuine leadership rather than those who prattle on about inspirational talks and such.
Guru means teacher. you teach people to include morality in business [also how to fix mboreds].
You also lead.
thanks louis.
@@rossmanngroup
@@rossmanngroup, you’re a leader if people want to follow the ideas you put forth. Yeah, you’ve done shitty things and you think you’re not worth it, fine, great. That doesn’t matter if what you are trying to do is good. We’re not idolizing you, we’re striving for something better.
@@rossmanngroup You're a genuine person and one of the coolest people I know about
EVERY workplace needs a Steve
They don't deserve him.
I didn't deserve him either. Or anyone else here right now, honestly. Life's not fair; sometimes, that works in my favor
@@rossmanngroup Maybe so, But I think that's a bit of a wrong way to think about it. Would you agree that if it wasn't for you he wouldn't make his own place in your old location? The connections he made along the way because of you? 11 years is a lot to learn from another person. Don't think I'm discrediting him and his work, By any means. But I don't think it would be fair to you, To discredit yourself this much. Everyone has to make tough decisions at some point. Steve is probably going through the same thing, In his own way.
But I could be understanding the situation wrong here.
@@nono-yw3tv This video actually made me reconsider my thoughts on my own employment. I'm a security supervisor at a chip development company. They are not a small company. My boss is a bit of a handful, sometimes asks us to do the impossible because his boss (a director) tells him to. It annoys me when he wants to protect his position so much that he ignores our pleas to not keep stacking up work on us. But at the same time, I understand that one of our senior officers f%^ked up, and he thinks I take their stance too often. Which as a security supervisor I'm also obliged to; it's part of being their point of contact to the main security company. When I had a conversation with him, I wanted to quit, mainly because I felt tired of hearing high scrutiny of our work. But then I realize that he brought into question my own consideration for the job because I seemed miserable more often than I should because I'm a bit of an empath when I hear employees want to be incentivized to stay (sometimes because inflation is not keeping up with pay or competition). It's this level of commitment to yourself where despite encouraging others to take their best interest into consideration, you shouldn't just let it bring you down and bring negativity into the workplace. Staying positive is a stringent task, yes, but it's in it's own reward. Especially as someone whose been single for nearly a decade because I keep getting in my own way. If you take on a responsibility, to be someone's superior, it's not a task that you should take lightly as the motivation of the whole has a bigger impact on your input, like it or not.
I think that trying things out and finding out is important. You have to estimate your odds and risks, but at the end of the day its probably more dangerous not to change at all than changing.
Thanks for coming to my TED talk.
I came for a rant. Then stayed for the most honest and emotive thing on this channel, that even Casey Neistat on a fixed camera take couldn't pull. Thanks Louis. Keep mentoring more Steves.
I've been a customer of Rossmann Repair Group, and I'm happy to say that I'm now also a customer of Phoebe's Mac Repair and Data Recovery. I was bummed when Louis moved out but was glad to hear that his FRIENDS are carrying on his legacy in this crazy city. Picking up my laptop tomorrow!
If this was a sponsor video, It would be studied in top Universities around the world for the most successful marketing campaign. I wish your friend's business the success he deserves! Bless you all!
12 years in, no sponsors. I only sponsor the stuff that matters. maps.app.goo.gl/oHtQD8YEtkVxqK5a7
If this was a letter of recommendation, Steve would definitely get the job. With a promotion and a raise on the first day.
Steve!!!! Steve is a legend. I brought my jazzmaster in and he was readily down to help with it. A legend and I hope to see him again one day. Fantastic energy.
I’m at 5:15 in the video and I just wanna say how touching it is that someone who tried hurt you by damaging photos of you from the past had all of the power over you in this capacity ripped up in the way the photos were ripped up. I am touched to goodness in people in the face of awful of a holes.
Louis, there's something in all this you don't realize.
Yes, your employees made the business so successful that you've got a near perfect score. Who picked these employees? Who created the business they work for? Who lead by example to create the culture that motivates them to be so mindful, respectful, and everything else you said? You know that without your employees, your business doesn't exist, and that gives you credit in ways that are difficult to fathom. But without your leadership and guidance, these employees wouldn't have been brought together and pushed to excel to this crazy level. You may not be the arms or mouth of your business, but you are it's heart. You are an important part of this success!
I said more or less the same thing, maybe in a more, um, "Да здравствует созданный волей народов" fashion.
Just as there are specializations in the various tech skills, the ability to coordinate a group is also a skill.
We need to be more honest as a society that managers are not more deserving than other people.
Clearly that attitude, brainwashed into so many people is making more people miserable than not.
Anyone else hear Louis get choked up as he was signing off?
Thank you for sharing, Louis. This is why I follow your channel, your passion and values parallel my own.
@@vectorhooves7970same
He did multiple times in the video.
It's very obvious this really touched him.
For an 85 year old man you seemed to have handled your stress very well. Showing the appreciation of your employee / friends shows outstanding character. If I have a PC problem you are the first person I will think of. Thank you Louis, for the person you are.
Steve is VERY lucky to have a friend like you Louis.
Louis is VERY lucky to have a friend like Steve.
WE are BLESSED to know the both of you even if only through second or third hand experience.
I am very glad you managed to escape NY.
I am saddened that Steve could not.
Thank you for the video and explaining your rationale for NOT leaving NY for so long.
I will endeavor to keep that in mind next time I am moved to exclaim "WHY don't you MOVE AWAY from these horrid places?"
Knowing you makes us all better.
That is my opinion. I could be wrong.
Peaceful Skies.
On review: there is zero cats in this video. Just genuine, naked, masculine sincerity. Something our society gives us no way to deal with. Fine. Im not crying at the gym. You're crying. Good vid.
Saving this
But if you need the cats, click the link for Steve's site in the pinned comment.
NAKED? 😋
I love Louis, mainly because he is a decent man with a big heart and is humble and able to honestly look into the mirror.
maybe louis should be naked too
The free rent for a year to move is miles beyond what most would even consider. To do it without hesitation shows how much you truly care about them and their worth to the business. They are more than numbers.
If it ain’t broke don’t replace it. As a business owner Ross understood that his success came from his employees. As a business owner, he also realized that it’s his job to constantly make sacrifices in the name of his business.
Owning a business is never a set it and forget it job. That’s why most businesses fail. Majority of business owners aren’t willing to make the real hard sacrifices for their business, not staying on top of the day to day etc.
You are an honorable man for acknowledging the efforts of those who work by your side
In the age where morea nd more often the workforce is treated as a disposable resource instead of human beings it warms my heart to know there are people like you. Especially in the USA where you have much less laws protecting workers in place. I hope you always prosper and all this good returns to you.
A hard to work for boss doesn’t necessarily make a shitty one. This has to be one of the best things you could have ever done for an ex-employee. You’re awesome!
I mess up very often in how I present problems and ask for solutions. I think I was more of a leader 2009-2019 than I have been the last four or five years. I know I've been better, and can do better
@@rossmanngroupwhy do you think you haven't been as good of a leader the last few years?
@@patrickl6987he has said multiple times in videos the last few years he's been less than stellar in lifestyle choices and leadership.
Oh man, I'm sorry to hear Steve couldn't stay but it's nice to hear that he was able to use your old space in NYC. That way, all the work you put into making that space great doesn't go to waste, and there's some continuation of the Rossmann legacy there while Steve gets to run a business of his own.
I wish Steve all the best, and he should consider making a youtube channel (if he wants) so that people can keep up with him
I learned what a great boss looks like. You admitted you were a hard boss but you demonstrated a fairness that should inspire those who give a dang a reason to rise up to be a better version of themselves. Agreed this is probably your most important video in 12 years. Well done.
I can't can't believe I just watched and teared up over a 10 minute ad for some new Macbook repair shop in NYC
I don't even live in nyc or use macs
Well played Louis
Well played
This is the epitome of how culture is built. It’s one relationship at a time with your team. Corperate America has no idea how to build this. Louis I’m a new business owner,and I love this so much. My last career path I became very close with my employer. True Friends. Ones that hit the gun range and fish and pray for each other.
I’m very encouraged to see you, an employer, acknowledge how valuable your team is and advocate for his new business. When I visit New York, I intend to swing by and meet him if possible. Take courage dear brother your impact reaches people in ways you don’t comprehend. Keep going.
You ended the video right before tearing up. Man, that's the kind of friendship you can't easily obtain. Gotta forge it.
"I hope you learned something."
Steve musta been a keeper. All the best to both parties!
We all need a Steven in our lives!
"it was family that tried to take all memories of my childhood and destroy it, it was friends who put it back together" ... Thats REALLY strong and heavy knowledge. We somehow cultivated a world where "family and blood is most important" when it isnt. Its friends who become the real family. Every family member I am in touch with I would also consider my friend. Kick out terrible people, blood doesnt mean anything.
💯 Absolutely, I have only friends around me. Not much family left. They're the real ones
What's important about family is forging positive relationships with them because you'll always be related to them, no matter what. That's not always possible, but I think it's definitely worth it to try.
@@creeperizak8971 the thing is it goes both ways, and sometimes we can't always be the ones to give.
@@toriitoraa Yeah it can only work when both sides are trying.
That post and your memorial post you recently did were very heartwarming posts demonstrating the value of surrounding yourself with uplifting people and holding onto those who touch your life in positive ways.
I have less than a handful of photos from my childhood. Unfortunately, my mother destroyed most of them. I've gotten into photo restoration in order to help a friend who only has a single photo of his father. It truly is an immeasurable gift.
Thank you for sharing, as always.
Same, shoe box after shoe box of photo's gone and neither parent would own up to doing it. Sadly the one who had possession of them the longest and first during their separation also went to her grave never acknowledging the abuse or any of the wrong doing she perpetrated.
Louis, you are wicked smart and a stand up guy. You will continue to be successful. Integrity is in Short Supply in the world these days. Congrats to you and your team!
Bro you need a hug, hugs from Australia
Dude, that is fantastic. I know you like to bash yourself, saying you're an asshole etc, but you inspire people and at the end of the day no matter what faults you have, your heart is in the right place, and that's not nothing. I live in another country but I wish I could shake your hand. Probably will never happen, but I just wanna say that you're doing good in this world.
I think people should be judged on outcomes, not intentions. My outcomes are often not acceptable
@@rossmanngroup I think both matter. Outcomes might be bad sometimes, but if the intentions were good it does count for something. Bad outcomes that were coming from bad intentions are always worse. You can forgive someone who does you harm but didn't mean it. Gotta be kind to yourself sometimes, man.
@@rossmanngroup I think that is an oversimplification, as both are important. It's the difference between murder and manslaughter. Both result in death but there's a very big difference between the two.
If you don't try and you fail, all you need to do is try harder.
If you try your best and you fail, then you need to actively work on your limitations.
In the end of the day, just keep on trying. And trying. And trying. You can't fault a man for trying.
@@rossmanngroup I suspect you're an "asshole" like Muhammad Ali is "arrogant" -- in a fun way everybody likes.
@@rossmanngroupBut keep in .ind: from bad intentions seldomly come good outcomes. Good intentions is setting sight on the right goals, which only leaves finding the right path to that goal
I've had family that stole money from me and take advantage of me.... and then I have had friends, who let me to move into their house, when I was homeless.... family can be just as evil, as a stranger in a dark alley.... I'm glad that Steve was there for you, even when you thought you didn't need him.
You taught us a lot in the past, now and will in the future.... With this vid, don't want to speak for everyone but a bunch would agree. U are a Legend and a pioneer. With a strong following. Thanks for being Louis, Louis !!!!!!!
Holy shit I have never felt a video so much! I built a team and lost track and couldn't keep it going . You have done well
People like Steve keep the world glued together and are the reason our species hasn't completely destroyed itself.
Always nice to see someone address something so honestly.
I had the pleasure of Steve working on a hard drive recovery a couple of years ago and it was the most pleasant experience I have had.
I would (and have) recommended your company, based on the experience.
As the BS Bain "Net Promoter Score" question asks, "1-10 would you recommend blah-blah to friends and family?".
10 out of 10, would recommend. Though I refuse to answer any survey that asks that question.
Hey, as a boss who brought the crew together, you earn at least 5% of the appreciation, as those guys would not do what they do without you.
Some of them, got infected with your business culture, and statistically you saved at least 1 of them from working in scam repair center, like apple's.
it's always a team effort, so at least give yourself that. You created a place that allowed your workers to be good and do it ethically. Good job.
I'm not sure his point is, or at least I don't interpret it as such as self-hatred or something.
It's just that he truly wants to acknowledge his ex-employees' or current employees efforts, as he always endorsed them.
People usually perceive it as cringe for the best or worst to endorse yourself even when it's true. Personally I find it healthy to be able to recognize both good-s and bad-s of who you are publicly, but people usually feel awkward to say good stuff about themselves that even when they do it's just usually misinterpreted.
That said, I dont think Louis has any kind of self-hatred or something. He just wants to acknowledge that he's not an angel and give the people that also chose to work for him for such a long time and be great people, give them the most props to give emphasis on their endorsement.
I cried. He's a good friend of yours. Hope you both stayed in touch.
Louis, thank you for doing this video. As someone who manages folks and works every day to treat them with the respect and gratitude they deserve, I feel your message very deeply. Choked me up, won't lie.
Its refreshing to see someone so authentic and sincere as yourself. Thank you.
Youre an absolute unit, you did what you could but the city was just simply eating you alive. Godspeed to you and Steve.
Man listening to this has me almost in tears.
Steve is family.
Great message, Louis. Respect to you for sharing this, and to Steve for his thoughtfulness and kindness.
Bless you Steve.
Bless you Louis.
A true legend, a friend everyone needs. Impossible to find these kind of people now which is truly sad.
most emotional "i hope you've learned something" ever on this channel. Love your board repair videos, love your business advices which no one should follow (obviously) but this content... It just restores a tiny fraction of belief in humanity, that we may actually somehow survive without killng each other. Thanks Louis for video and to you Steve for actions leading to this video existence.
Dear Louis. I appreciate all the effort you have gone through, to bring us valuable knowledge to all of us on CZcams. Not many people take time to educate us on the ways of the world.
4 am eastern Louis uploads are always my favorite. Well wishes from a long time lurking viewer!
1am for me. haha
9am for me hehe
5:50am here. Lol. Currently drinking water, a smoothie, and a coffee at the same time. If i make it to NY ill go say hi to Steve. Maybe bring him a coffee, or redbull or whatever awakener he prefers.
Same here buddy.
A heartwarming and very human video. Thanks for this.
This was profoundly beautiful. I hope as many of you as possible get a chance to provide those around you with moments like this and experience at least a handful of them yourselves. 🙏
You are a good man Louis. I wish you and your family the best.
when a friend makes lifelong family issues disappear in one paragraph... talk about miracles. I'm not going to insult you by saying you're lucky, you put the work in and the result is friends like steve. superb
I'm glad you were able to meet employees like that Louis, even if you do sell yourself a short. People wouldn't stick their neck out for you or wouldn't go to the effort of moving across the country, or repairing family pictures of you if you weren't someone who genuinely deserved it. I think despite all the flaws you see within yourself, you've got a lot of knowledge, integrity and tenacity that people like about you. You are worth it to them, and it's wonderful to see them pay it back to you no matter how big or small.
What a heartfelt video. The whole community that follows you and what you do, appreciate the passion in your work and we all see that. Thank you
I cried watching this. Thank you for sharing, Louis.
Steve seems like much more of his own boss than an employee, good on him. Still needs to leave NY before the wall goes up.
This takes levels of integrty, awareness and sincerity which are unfanthomable for 99.99999% of people living currently. I'm on the other side of the fence - employee. I'm grateful for such video shown here. That's prime example on how to communicate with the world in the most correct way possible. Thank you Louis.
I don't know if I've ever watched your videos before, but I clicked on this and I'm glad I did. Very sweet. A great reminder of what is important. Thank you!
I read your original post and it brought a tear to my eye. That's such a Beautiful parting gift!! 😢
thanks Louis, you are strong man. Some days I been feeling love isn't real but I guess it's worth trying maybe one more time
“Friendship is unnecessary, like philosophy, like art.... It has no survival value; rather it is one of those things which give value to survival.”
-C.S. Lewis
wrong, friendships do have survival value and that's why it's encoded in our genes
Friendship has survival value unlike art and philosophy. If you go missing art won't look for but your friends will.
@@b.fingers3896 The genes of the internet are encoded to argue _anything_ .
Very touching... Kudos to both you and Steve!
Wow. powerful. So thoughtful and kind of Steve. Thank you for sharing. What a blessing to have someone like that in your life. All the best to his success and your continued success.
As someone who's recently gotten out of a crazy situation with immediate family and getting that similar erasure happening now, Louis, its genuinely amazing to know that there are people out there to support you. Kindness and compassion beats out everything else. I dont know where I'd be if it weren't for the close relationships i've made along the way.
I'm 48 year old with my own company.
Your story really hits me.
There should be more employers (and people) like you.
Don't stop making content please.
While I miss doing business with you (you had the BEST shop ever!), I'm glad that you're in a better place now. You deserve success and happiness!
Thank you!
Thank you for taking the time to shine a bright light on your people. Simple acts of gratitude and kindness are far too few and far between in our culture. Deliberately taking some time to make a video to say "thank you" and "this touched me" for a couple of them says a lot about your and the sort of people that choose to work with you.
Louis Bossmann over here spitting facts, you and Steve are real ones
Louis I feel for you man because im going through this with a sister atm. Keep your head up, ignore all the "You have to get on with them because they are family" Those days are long gone, we live in a different world now and you should stay away from bad people.
Everyone deserves a Steve.
I did not expect to cry this morning from watching the computer repair channel. truly touching video. thank you for sharing.
I was a Steve for years until I was taken advantage of, ignored when I was the one needing help for the first and in the end I was even bullied. And that's why I became worse than a Kevin. It sucks because I was genuinely a really positive and helpful person but like most assholes in this world: they're made.
No one's worse than a Kevin
I'm so sorry you were taken advantage of like that, bro. 😞 I hope one day you can find a good workplace that allows you the safety to be a Steve once more.
Louis is so right. To many think employees are board pieces. Building a good business is building a good team.
Man I love when you put up another fantastic example of why I've been following you for so long
This video will help a lot of people.
Thank you for sharing your story about the pictures and Steve.
Your friend literally helped restore your damaged memory. That hits on several levels.
Be well.
We love you Louis, youre of the biggest most valuable gems we have on youtube.
That's a good observation. The CZcams numbers tell the story too. With 2.04 million subs, that's impressive enough, but observe that within the first 5 hours, he had over 65,500 views. His subscribers are dedicated, and dedication comes about because he earned it. Lots of people subscribe to channels that they don't check every day. This is one of the 3 or 4 main channels I check each day, because it's relevant to my interests and outlook on the topics covered. It wouldn't be surprising if we learned Tim Cook and John C. May (John Deere) are also fans of this channel.
4:51am getting ready for a hospital shift, putting a Louis video on, BAM! Waves of emotion.
Something in my eye.
You're a decent man, Louis. You keep good company.
Glad to hear your story Louis. Much love to you, Steven, and even Kevin
this is the most incredible video ive ever watched, keep fighting Rossmann
ominous i hope all is well
This was a really nice video, I'm glad I watched it, we need more Steve's!
Louis those 5 star reviews are a reflection of you. You fostered an environment of trust and mutual respect. No one is perfect all the time. It takes a good moral person to acknowledge your own failings but, that just makes me like you more. ❤ You man. 🤘
regarding the fotos. I had a similar situation 10 or so years ago. we had a priest as guest of my parents. he well into his 70ties or maybe even 80ties. then he showed us a small picture of his mother, that he carried around always. it was one of those sepia colored contact prints of her and him as a little boy, and it was (5cm or 2 inches across).
I scanned it, and blew it up to A4. he has seen his mothers face for the first time in over 50 years.
frankly, it was a really easy job, and it might have not been easy for him to even give us that picture (he of course got it back), but it meant the world to him.