Samsung purposely knives customer's TV to weasel out of repair
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- čas přidán 14. 05. 2024
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Nice view, too bad you’re 5’8” 🤣
5'6"
Short King
shawty@@rossmanngroup
figured i'd attention grab for my comment posted about a month ago while i'm here:
This is why its not authorized repair. it is BRANDED repair.
It is also worth noting this is also what happens when you are labeled a CONSUMER rather than a CUSTOMER, words matter.
I gasped
That’s the self love than opens the door of happiness fr
Forget suing, that's criminal property damage. He can call the police and have this guy arrested.
Why not do both?
I like that! ❤👍
he wont get arrested, they will tell you it is a civil case
i rent my car with HIRE CAR it is like TURO, and the customer stole my car and the police told me they cant do anything
because i gave him the key
all i can do is to take him to court
dirty foreigner probably is here illegally.
The fact that he even had the box cutter in his pocket leads me to believe he's done this plenty of times.
Let's not overlook how completely sleazy it is to refuse to honor a warranty just because of a little scratch on the screen!
Especially that the exterior of the screen has nothing to do with the electronic functionality...
Even Apple is better than that. Shame on Samsung!
@@tornow1500
Man!
That's sayin' som'n!
@@tornow1500 I wouldn't go that far lol. These aren't technically Samsung employees 😂
Buy the same TV, swap it out and return it for a refund.
That repair man needs to be criminally charged for vandalism and fraud.
Honestly, yes, but it's tip of the iceberg. You're making a mistake if that's where you stop.
Someone probably ordered him to do shit like this, someone maybe incentivised him to do shit like this. He's the last rung in a corrupt ladder. If anything, he's weirdly the least culpable in all this, and that's a high bar, considering how culpable he actually is.
@@Crimsonak Yes, I think you're right.
Sure, but there is zero shot that dude would've done that if his boss/manager didn't tell him to. I bet if you keep following that line, it makes it pretty fucking high up the chain of command.
@@moze_- imagine using that as an excuse to do this. if my boss instructed me to do something like this i'd ask for it in writing. no chance they would do it but either way, no chance i'd even consider doing this shit cause "my boss told me to"
the guy in the video doing this is a bad person and deserve his name publicly shamed. protecting these scumbags needs to end. public shaming needs to come back.
Honestly what is the repairman’s incentive to slash the tv when he is already out there spending time?
I agree that he likely was ordered to do stuff like this.
Regarding the circuit breaker, it wasn't merely to get the customer out of the room. I think it was done to try to get the cameras off, just for a short time. The hope is that the camera wouldn't catch the 'technician' damaging the screen. Thank you, Mr. Rossmann for posting this, and thanks to that customer for his part of the video as well. I had no idea such things happen.
Yes, thanks for mentioning this! Another point to put them on UPS.
Damn, didn't think about that. Great point. Time to get battery backups or cameras with it.
Incorrect, as proven when the tech knifed the screen long before it was off.
Bro he cut it before the breaker was switched. A good thought but apparently they weren’t thinking that ahead😂
Never leave corporation service reps unattended, even ISP ones that come to "fix" your internet.
Can confirm. Had an ISP tech come out. I don't pay for the inside wiring plan because I can do that myself. He checked the box outside said there was a problem with inside wiring and left.
I checked the box afterwards and saw he had swapped a couple of wires. I had taken a photo of it earlier so I compared and knew what he did. I swapped them back and suddenly everything was working perfectly.
Never leave any service person unattended. There are many stories of damage theft from service people.
@@bluefoxtv1566not to mention flat out property theft when your not looking can also occur.
Yeah, I will watch every tech and repair man and I learned it the hard way. One did not realize that 2 of our gas convector heaters were OBVIOUSLY cracked (in a property I rent and this is the first winter here) and carbon monoxide could have leaked through the cracks. He was certified so I figured I give him authority to do his stuff. I actually called him to clean and check 4 of them. 2 of them were cracked and he did not notice and 2 of them stopped working after 2 weeks because... they were left dirty. Unbelievable.
Why I own everything past the cable outside.
If you go in Walmart and slice a $150 Sanyo TV the cops will come after you. If you slice an individual’s $3000 TV that’s a civil matter.
Still can't believe that the cops after seeing this made that call.
Something tells me they have a lot of Samsung gear at the station.
This reminds me why Huawei was banned from US sales of Routers and phones in the USA.
Hmmm...... 🤔
I've seen the aftermath of the cops coming after a guy who walked out of a grocery story with a dozen beers.
The door frame was destroyed by the cops kicking in the door.
@@vxicepickxvPeople thirsty for power trips and egos larger then jupiter. This is what the police are.
Rules for the peons, and rules for the croporate overlords.
Amerikkka! Land of the free!
The legal system is full of great hypocrisies like this. Like "ignorance of the law is no excuse" (...unless you commit a rich person crime, then the prosecution has to prove intent).
Im not into electronics repair, but i have learned to repair small appliances, dishwashers, clothes washers, dryers, stoves, etc. why did i learn? Whirlpool dishwasher almost caught on fire because of a faulty latch. Called a repair company to come check it out. Paid the dude $50 to come out, he says he has no idea whats up. Dishwasher already didnt work, so i just started tearing it down, sure enough the plug interface for the latch sensor was melted. Bought a new wireing harness $100 and told that company to get fucked, it worked as far as i know to this day (we got a new one).
"Authorized repair people" dont always know what theyre doing, dont be a victim.
Louis, please never stop doing what you do. Such an incredible and important service to humanity.
That qualifies as both vandalism and fraud.
Vandalism for damaging the TV. And fraud (theft by deception) for cheating the customer out of his warranty.
He should be criminally charged.
That would create a bit of a international relations nightmare.
Depending on the value of the tv it could be a lot more than vandalism
@@MickeyMishraNo part of this is "international" since the technician doesn't actually work for Samsung, but instead a local service company.
@@MickeyMishra Good maybe causing a diplomatic incident will finally get Samsung stepped on hard enough to actually think about the shit they're trying to pull.
@@falcie7743 Then why Samsung was going out of their way to suppress the victim into deleting his video and post?
He was pretty smooth pulling that off. Likely not his first time
would you call him a smooth criminal?
It's probably a corporate issued directive. It wouldn't surprise me if Samsung authorized their technicians to do this sort of thing to "save money" from warranty claims.
@@monkeyslayethats nonsense, samsung knows that information would leak out instantly and damage their reputation
Should do a review of all support tickets that this guy has worked on and look for similar reports of panel scratches. All similar cases should be treated as additional acts of fraud.
@@big_bird8597 No, because his name isnt Annie.
I am 66 years old, but was a technician for years, and so I take advantage of it. So, my 2010 Samsung TV is still working after me replacing a capacitor, for about $1.95. My 2008 Lenovo ThinkCentre M58p computer is still working after me replacing $9.95 worth of capacitors in the PSU, and this computer can still handle YT videos at 1440p @ 60 fps, and has a mere 27 second boot up time despite its age. And of course my 2004 stainless steel microwave oven is still up and going and looking brand new. I replaced the busted parts over the years by stripping them from someone else's oven that they had tossed to the curb for disposal. Thus repair costs were zero dollars. Most of what I have purchased since 1978, is still up and working, thanks to repairs.
You should open up a repair shop. Too many ppl dont know how to fix anything these days
I took my friend's 3 year old LG TV to an independent TV repairman. He replaced a broken component and put a load of heatsink paste inside. he explained that TV companies don't put enough heatsink paste anymore so that they intentionally have components that will burn out after the warranties ended.
I asked him why my Sony bravia TV from 2011 is still working today, and apparently it's because some of the earlier ones were far better made. You can pick up old fully working Sony bravia TVs from the same era for almost no money, which still seems better value than a new one if it's only going to last two and a half years.
I am not a technician. However I have access to the internet, and a a bit of dignity. So yea I love doing those little fixes like that. And I love comparing it with the prices they wouldve charged. My most recent example is replacing my ABS module and speed sensor, with a full evacuate and repair of my AC line. They quoted me $2500 for the job. I had a vacuum pump and a manifold gauge already, so I bought the two specific parts I needed to replace for a total of $500 and did the job myself.
.
While I may not have the extensive professional background as you do. I have a feeling I'm gonna be the same way. 66 years old in 2058 still rocking equipment from the early 2000's that I have repaired myself over the years.
Hell yeah bro. I've got an ancient GPU in my media server that died back in the windows Vista era, but I later replaced the capacitors and drilled and tapped a cheap CPU cooler to fit it since the OG fans weren't available and, to my surprise, it booted up just fine. It's been running in that Unraid server for over five years now. 1986 Whirlpool microwave, electric range and oven and fridge that were bought simultaneously have all had simple fixes and are working fine, plus we have one freezer from the mid-70s and one from the mid-50s that came from my grandparents' old service station / restaurant. The 70s one's needed nothing yet and the 50s one's just needed the compressor switch after getting hit by lightning.
Bro why you replacing psu capacitors on an old ass laptop ahhahahahha what?
I used to work for a cellphone company. We would have customers call and ask for new phones. I would always give my honest opinion on a phone and make sure that the customer was getting the best phone for them, whether or not that was good for me. We had a really bad phone that I would not let customers buy. So many of my coworkers would say "Oh that's a great phone, I have it myself" when they did not, in fact, have it themselves. They tried to encourage me to do that so my sales numbers would go up and I outright refused to do that because A. It was a bad phone and B. I wasn't going to lie to a customer.
Were you fired?
@@asoul3919 I'm not going to answer for them, but my mom years ago when her main job fell through picked up a call center job like the OP and they worked for Safelite the windshield repair company. She had to go to multiple hour long meetings basically getting scolded for not lying and deceiving customers into buying what is their REAL profit bringer - wiper blades at $30 a piece. They would tell her to say if they don't use high quality wiper blades it can actually break their windshield (has the chance to they said) among other things they wanted her to say. She refused to lie and was only there for about 8 months because they fired her for "not putting enough effort in like the others" aka didn't use every slimey scummy lie in the book to convince customers to spend money on things they 9/10 times did not need. Genuinely shameless people and it's not just Safelite this is all call center jobs.
@@asoul3919 I was fired for something similar. I was told to sell a service to an elderly customer that they already had included in their plan. When I refused to scam the customer I was let go.
You are a dying breed. Honesty isn't appreciated these days.
And thats proper way to do bussines, if customer is happy, he will ask for help next time, if not he will never see you again. Long term relations are woth more than short one time oportunity to get garbage of shellf.
Your short speech about people's height inspired me personally. The system is rigged, we should rise up.
Rise... up.. hahah, I get it. I get it
My neck hurts from looking down on short people
@@traestephen7276 Bend your legs instead
Nah being tall sucks, i know
it hit too hard, man
Damning! Samsung would blame it on the tech and avoid all accountability.
Pretty sure that's not Samsung's fault but a greedy tech trying to upsell a new tv.
@@imaysin97 "and avoid all accountability." "Pretty sure that's not Samsung's fault" XDD
By hiring such person they become responsible for his work "ethics" or lack of them. I'm sure it's not the first time he's done it and when you get so many of service calls he was on come up with voided warranty for slices in the screen should be a red flag IF they cared.@@AnirudhTammireddy
@@AnirudhTammireddy that would depend whether employees are instructed to come up with reasons to refuse repair and are incentivized by getting to keep their jobs. then the employees can do something stupid and get fired anyway. I'm willing to bet middle management is responsible for this one
I highly doubt if this directive came from Samsung. It's more likely some incentive (low pay, required number of service visits) that Samsun may or may not be a part of.
Just found this channel. This guy has my total respect, what he says is 100% bang on. I subscribed and was glad to see he has 2.4 million who feel the same. Wonderful to see the guy has this following and success.. It gives me hope for the world.
Am happy I have a bloke from 1st job of PS1 in the late '80s. Since he has never overcharged for laptop or TV repairs. He works from home, doesn't advertise but earns from past customers. One time I was convinced my laptop was faulty. He plugged it in and worked. He didn't want to charge. I put $50 on his bench when he was distracted.
I once had an ‘authorized Samsung repair tech’ come look at a washer that was vibrating uncontrollably. Tech didn’t even open the machine. He turned it on empty saw that it wasn’t vibrating. Charged me $300 for the visit And left.
I opened the machine myself. Turns out the issue was a just busted counterweight. Which explains why it vibrated only when it had laundry in it. Fixed it myself and had Samsung refund me my $$. I had to fight with Samsung to get my money back. Which included taking photos of the busted counterweight. And videos of it vibrating under load. I was prepared and Samsung had no choice but refund me.
Moral of the story: don’t let authorized techs in your home unsupervised. Better yet, setup a camera before they arrive like the customer in this video did.
that also shows why simple repairs need to remain within the ability of the consumer to undertake
100%
The issue here is that you probably wasted more money (mostly in form of time) to fight them and to make all those pictures and videos than you got from the refund.
@@rudiruttgerNot just simple, but the replacement components and schematics should be available so that ALL repairs can potentially be fixed by the customer.
disgusting how his method auto-kills any stationed cameras reliant on a constant power supply. you might think you're safe & then the completely innocuous "can you restart your breaker" that would make you seem like a paranoid weirdo to resist. downright nefarious.
watch your drink around him.
Sorry to say. But we live in a very low trust society. It’s sad.
Nowadays we do, yes. Sad thing is that trust is what made Western society so successful.
@@McVaioI wonder why we had that trust. What has changed?
There is a bigger political aspect to this. Hence why they want the video of the tech face gone.
Welcome to America since the 80s
Holy shit mori/justdestiny (anyone remember that name?) jumpscare
Louis. The world needs more men like you. Cheers brother.
More people, not „men“.
Whoa, hey there Samsung; this isn’t South Korea. Those straight up mafia style tricks don’t work over here…
Honestly, it's more so the American people working for Samsung. It's why they rarely hire foreigners
They most definitely hire foreigners. Thats complete bs.
Never trust anyone who's financial interest doesn't align with your own until proven true. Dude needs to call the cops and have his Samsung authorised vandal charged.
Cops won’t care. lol
@@CoryPchajekThat's like arguing for defunding the police. If they don't care about broken laws, they don't deserve to be cops.
@@watamatafoyu I’m not saying that’s how it SHOULD be. That’s just how it IS.
Replace cops with lawyers, and Samsung will care then
@@CoryPchajekYes, they will say it's a civil matter. 👀
LMAO. I hope the technician is fired and the guy is reimbursed for the ENTIRE television.
what happens if you don't have a recording?
The guy who made the video said that the technician got fired and he got a newer model of the TV as replacement. However, I don't think that is quite enough compensation for something like this.
@@Spiritbombx100What in your opinion would be suitable compensation?
@@rendren7487 in addition? Jail time.
@@rendren7487Better Model TV, plus the man who did this in court, plus court costs, lawyer costs, and $100K Punitive Damages as an incentive to ensure, Samsung has an incentive to make sure their service Technicians will not play such games.
I had a Samsung galaxy a52 for only 6 months and it wouldn't charge anymore because of some overtemp glitch. I tried to take it to a few repair shops and they said they couldn't fix it because they cant get the parts. They all suggested to just mail to to Samsung for a repair. Sure enough I get a call saying they wont fix it under warranty because it's "bent". I would rather swan dive into a wood chipper than deal with Samsung customer service ever again! I would wait hours on hold and if I talked to someone they wouldn't listen to a word I would say and just consistently gave me the runaround.
After seeing this, I'm convinced they bent my phone themselves. The bend was so miniscule, probably less than 1/32". I don't know how they could have known. But aside from all of that, why would such a minimal amount of bend void my warranty?? I never dropped my phone or anything so it probably just happened from being in my pocket.... or you know, some sketchy asshole like the one in this video got a hold of it.
This video has just solidified my decision to completely boycott Samsung!
I have never had any respect for the big manufacturer repair strategy. In this day and age, absolutely no big brand company makes it easy to simply repair or replace your products.
Because of this, I have been able to teach myself how to fix nearly anything I touch on a day to day basis. Shame on those big manufacturers for truly getting into peoples minds and making them truly believe that they are the BEST ones to fix the customers product for a “cheap price of only $3000”
All I can say is props to all the small businesses and individuals that take it upon themselves to earn the trust and skills to be able to help customers and people that can’t afford to shell out big bucks for something that could be so simple and cheap.
Shame on Samsung and that repair guy
As a life rule, people, never let strangers unattended in your house except if they go to the toilet.
Still gotta watch 'em, you don't know what damage they might be doing to your toilet when out of view.
@@scrittle Oh, what did they do to your toilet? Id be more concerned with them 'casing the joint', but yes they all seem to have weak bladders whenever they come here.
@@limmoblack most people have tooth brushes in their toilets room, so he could take them and scrub the toilet with it. Never take your eyes of him even if he will use your toilet. Stand beside him to show dominance
@@whatsuphelp Lol. Only people with no teeth should let them use the toilet...
@@scrittleyeah they might have taco bell for lunch. Destructive stuff
There needs to be an investigation on other customers affected by that "repairman".
yeah, it's obvious it's not its first time he's damaging TV
Exactly if he’s done it once, he’s done it before or 100x before! We don’t know🤷🏻♂️
@@nicejungle
Yeah. He slashed that TV with the skill of a seasoned expert
Samsung already said they investigated it, it's fine /s
You still don't get it. Its not about the single repair man. The company screws these people over by doing things like not paying for their time if they have to wait or forcing them to do overtime instead of just coming back the next morning. They create incentives for all the repair techs to deny repairs based on damage because it will cost them time or money, not the company. They often get paid fixed amounts to do repairs no matter how long it will take.
The amount of times I’ve stumbled into your videos and have been blown away by your knowledge and experience is astounding! Such good advice!
Thanks Louis! We appreciate your tenacity. I was myself a small electronic technician repairing brand like Samsung and Apple devices. Once I had this Iphone 7 that the antenna board of the device went bad suddenly with no apparent issue. Apple had declare a few month before that this was a known issues with this model and that you could get it replace there. I went there to speak with their so said
geniuses who told me that he couldn’t do anything for me. After telling him I knew the issue and I was a tech he told me to fix it myself then… I told him calmly about the recall and he then changed his mind and replace the device saying that there was only one month left if I would get the same issue again it wouldn’t be cover after that month. Same issue a
Happened about 6 month later😂
Fraud, vandalism, possibly criminal destruction of property given how much these screens cost, etc. Outrageous but not surprising.
Criminal destruction of property: Possibly a Felony
it's objectively criminal destruction of property. Like, literally what else would it be. That TV was the guy's property, not the technicians, the technician destroyed the property sneakily in secret, obviously without the guy's permission. Criminal destruction of property. The other stuff we can argue about, but he was LITERALLY caught on camera doing destruction of property.
Burglary. He entered the premises with the intent to vandalize the tv screen. Not the first time this guy has done it. Burglary makes it a felony not a mere vandalism.
That's not just criminal fraud, that's Felony Destruction of Property. We're talking about actual Prison Time.
Good, he needs it and it won't be the first time as he's very slick.
@@TheChodax you can bet this guy's boss thinks he's great and his KPIs are excellent
Gotta hit dem numbas @@DodgyTodger
The world will fall apart without constant improvement of the bottom line.
No one is going to prison for scratching a TV. He'll be made to pay for the damage and will most likely lose his job.
@@Grievous-that's not a scratch, that's a slice into the screen. They can't just take that little section apart and fix it. They have to replace the entire screen.
Criminal damage, report him to the police and pursue prosecution! The company should check if similar incidents happened with others. This is absolutely outrageous!
thank you louis for shedding some light on the industry of field work jobs, specifically companies that do business at your home. this video made it very obvious to me that i have spent the past 3 years working as a tech for Vivint home security, working my tail off going above and beyond (mostly for the pay) only for me to now realize it to be corporate monopoly that actively implements more incentives for employees to cut corners, steal work from other employees, get work finished asap and on to the next customer, and set high customer/employee expectations with dog shit results (often times causing damage to customer homes).
needless to say that I decided to quit that job, and now have switched back to a local repair shop after hearing you highlight key differences from independent vs authorized.
thank you for saving me future years of headaches, and accidently proving that money/pay doesn't buy happiness. i hope your next macbook repair goes smoothly
I had an LG monitor that the board went out on during COVID. I took it to an authorized repair shop and it sat for 3 months and when I asked them they said they couldn’t fix it and board was no longer manufactured. I took it to a 1 man hole in the wall repair shop and the dude said give me 30 minutes, desoldered a component off some random board sitting on his shelves and soldered the component on to my monitor. Turned right on. It was insane…borderline magic.
Board level repair is amazing if you know your stuff!
Yeah but now you're dealing with a non standard jury rigging that no one besides that repairman can service. If it's the difference between being out a TV and not, then it's better, but it's optimal to have it repaired with standardized parts
@rodiculous9464 foolish statement. Component replacement is not circuit redesign. Read a book if your able to.
Why does Amazon only send out Korean repairmen. Had to call on two different Samsung appliance both times they sent a Samsung truck a Korean dude got out pulled a lap top and said he could not understand why they sent him ..first guy said it was a compressor r on fridge but he didn't fix that and it was on back order other was a washer same speel different Korean dude part on back order for months had to replace both
@@timbradwell3205isn't Samsung a Korean company?
I just wrote a comment about Reddit when Louis started talking about it. Samsung is definitely going down on Reddit.
They got the post deleted. I think it's the responsibility of everyone to make sure that Reddit and Samsung doesn't get their way, and that this story is not forgotten. Full Streisand effect.
This isn't just one story. HUNDREDS of Samsung television customers were saying that this happened to them too. Even if they bought this guy a new TV and a Lamborghini, that isn't enough. They need to go back through each ticket and fix this for everyone they fd over before who DIDN'T have video proof
I bet my life savings that they did this to other people who weren't able to fight it because they don't have a camera in their living room.
@@rossmanngroup Great work bringing these issues to a wider audience. Could you post the link to the original clip? It's a good idea to cite any references like these in the description (apologies if I've missed it). Thx!
@@rossmanngroup I got feelings for you.
Nice post Lois , u nailed it .
i wonder whether other Samsung products may be affected or just 1 bad apple .@rossmanngroup
More like make it so that the repair guy can't repair any more..
as someone who has down their own repairs in the past and loves the work you do for Right to Repair, if there's something I cannot personally fix, I will always take it to a 3rd party repair shop, because of these situations that screws over the customer. Thank you for the work you do
You nailed it. Thank you for speaking up for us techs of all kinds who do everything to do right by the customer
A few years ago, my grandmothers TV just clicked and turned off. No sign of life from it; not even the standby LED was on.
Called the manufacturer and they said that the power supply is dead. When I asked for schematics they told me that they only give them out
to their authorized technicians and a new power supply would cost over 250 bucks.
I opened the TV and checked the power supply. Found out that one of the four rectifier diodes was shorted and another one only had a voltage drop of 0.2 Volts.
Just to be sure I replaced all four diodes and the TV worked again. Finding the problem and repairing it took around an hour, and the diodes were only a few cents.
This was six years ago, the TV is still working to this day.
But just the fact that she could have been a victim of such a POS like this one makes me so mad. I'm glad that the guy recorded this; those people need to be exposed.
My washing machine failed because of a cold joint to the gate of a triac. Fun fact 1: it failed _a month out of warranty._ Fun fact 2: the triac (which I suspected to be at fault due to the error displayed and the symptoms) was impossible to find a replacement for, even after I managed to read whatever code was left on it. Thankfully it turned out to be a cold solder joint... but it seems a bit of a coincidence, wink wink. Authorised service wanted $100 for the board it was on (for what I'm pretty sure should be a $5 repair). At least I'm sure it would've been what I needed, so there's that.
@@EgonFreemanTriacs just like many other simple parts are fungible. Match specs and put it in. Doesn’t need to be the same part #.
When dealing with consumer-owned equipment in the field, it doesn't make financial sense for manufacturers to do component-level repair because 1) it doesn't pay; and 2) if the repair fails, or causes more damage, it only increases their liability. They replace parts at the component level that have (presumably) already been tested because they can mark them up, and hold their supplier accountable for any problems that occur.
After a manufacturer replaces a component under warranty, _then_ they might repair the damaged component, if they think they'll be able to use it in a future repair.
I also had a TV that wouldn't come out of standby.
2 replacement caps for £2 and 30 mins of my time and it worked for another 5 years. Still have it, if I could be assed no doubt I could fix it again. I bet it has the same issue as you had.
That's because the authorized repair industry is a racket. Companies like LG and Samsung want to keep all the intellectual property to themselves and all the control of the distribution and service chains tightly in their own hands.
Thank you so much for covering this. I loved the video and your way of telling the story. When you reached out asking to use the video, I was not aware of the history between you and Samsung (I have seen a video or 2 in the past, but they were about Amazon). Going back and watching your other videos, I am rethinking my stance of defending them like I have been the past few weeks. While I do have a lot of Samsung products, and I feel they are good quality for the most part...the other things they do, I am not ok with. It is pretty frustrating to learn that a company I respected, might not be so respectable after all.
When my reddit post got deleted, I was devastated. The post was at 1.5 million views (after only 2 days) and had 500+ comments that I spent hours responding to. There was a lot of good, important discussion in there that is now gone (or is it gone? people are still commenting within the post)...but this video makes up for it (Streisand effect FTW). Funny enough, the post I made on the official Samsung reddit (r/samsung) is still there, because I was not allowed to upload the clip that I put in the other post, all I could do was explain the story and put a link to my youtube, so Samsung can't have reddit delete that one...its beautiful irony.
Anyway, there are a few things I want to add to the story so hopefully this gets pinned. I'm not gonna go over stuff I covered in my video, you will have to watch that if you want all the details leading up to "THE CUT"...Here is what happened after:
When I contacted Samsung (CEOs office) back on November 20th to inform them of the situation, I gave them the video, and told them I was going to release it on New Years day, so they should prepare for any backlash from it. I could have released it before Black Friday and maybe messed up their sales (if it went viral fast, which it could have), but I choose not to. They called me a week later, I spoke to someone named Christian in the CEOs office. He apologized, told me the guy was fired, said all the top brass watched the video and were appalled by it. He had the Service Center send me a new TV within a week (with free setup and takedown of the old one) and that was that, never heard from them again. Fast forward to yesterday (Feb 7th)...and I get a call from Samsung at 2:40pm. Funny enough, just 10 minutes before at 2:30pm, my reddit post was removed...
The caller was Nick Webert, senior director of Care Field Service Operations. One of the first things out of his mouth was "I just saw your video the other day"...yeah right, there is no way he didn't see it 2 months ago, everyone at Samsung was probably talking about it. Anyway, we talked for 1 hour, he said they are going back through the technicians history, and calling all past costumers to see if they experienced any issues with him (great news). He then offered me a choice from the Samsung catalog as a "gift" because of what I went through (why not do that 2 months ago?), so I chose a Washer & Dryer that stack, and he agreed and promised to hook me up. From time to time during the conversation, he would switch into a different speech pattern, like he was reading a script that he didn't have time to rehearse. After telling me about the gift, he says says:
"You know, this whole process really saddens me, and I know that the video is out there, is there any way, and btw, this is not in lieu of the gift, but is there any way you maybe could possibly pull that video down so we don't have that Samsung Care emblem and persons face on it that we are suppose to be protecting from PII, Personal Identification Independence. We are suppose to be protecting them, and the video shows his face and his badge."
Honestly, I can't help but feel bad for the guy, because he obviously has a lot of pressure being put on him to fix this situation, but it is too late for that. They should have tried that 2 months ago, not that it would have done any good. He should be doing damage control, not cover up. Get in front and say "Look this happened, we trusted our employee and he betrayed us"...don't have reddit posts deleted, and definitely don't ask the victim to remove the video showing how he was victimized (TBH, I do not feel like a victim thanks to that video).
Last thing...I want to explain how I was gullible enough to fall for the circuit breaker trick: When I called them about the problem, they asked me to unplug everything that was connected to the TV, so I unplugged everything (about 8 things between 2 surge protectors). When he asked me to flip the breaker, I thought about that, and thought to myself "Ok that is easier than unplugging everything"...If I had cameras around the room, he probably would have waited for the power to go out, so it wasn't only to distract me, but to cut the cameras off if there were any....so yeah, that is all. Thanks again Rossmann.
Thanks for taking my call
There is a difference between loyalty and servitude.
I own a lot of samsung things.
They _do_ make great products, and i will probably continue to purchase samsung things.
But you won't catch me defending them.
Ok I have to ask I am not sure you will see a comment on your video and I need to know.
I watched the full video on your channel and at the end there was a strange commercial for T-Shirts?
Have you sold any?
Dude, everything you did was honest and right.
Can't imagine myself continuing to support a company that just screwed me over and made my life worse with incompetent customer service...
and society wonders why companies keep doing this to us... because nobody is growing brain cells... just mindlessly supporting bad consumer practices.
I literally have never met a single honest repairman or technician in my entire life.
Also i am really flabbergasted by the explosion of this height fixation pathology. American society is always busy creating new ways to ostracize.
I was highly interested in the Samsung OLED monitors until the 240Hz ultrawide came out, and Samsung suddenly said that "burn-in is no longer a prevalent issue and so it isn't covered in our manufacturer's warranty." The irony is that the 240Hz ultrawides are experiencing some of the most precedented trends of burn-in ever seen in the OLED market because OLED's really don't like it when an incomplete portion of the screen shows a static image, which is exactly the sort of thing you're going to be doing on any ultrawide monitor since they're mainly for multitasking.
After seeing that debacle unfold and hearing all the awful things about Samsung's smart appliances, I'll probably never buy anything from Samsung again.
I presume you mean 'unprecedented'. Also, Oxford comma and extra spaces. 🤢
Otherwise, very legible and interesting! Did they do a turnaround or did they never admit to the burn-in?
@@PartlyXenon It's a relatively common issue for owners of Samsung's ultrawide OLED's. That would make it a precedented issue. What's unprecedented about it is the actual amount of panels experiencing major burn-in.
The only difference between CZcams and Reddit when it comes to censorship is CZcams pretends they're not doing it.
Yeah, recently I am finding some of my youtube comments missing.
I guess by being pro-repair and pro-freedom (there is a recent freedom vs communist issue in Poland) I am too controversial to keep my comments around.
@@hubertnnnyou're just noticing this? I've had to deal with it for years
@@hubertnnn Rossman has a backup on LBRY
@@hubertnnn Same. Can't hate russians for some reason.
Yep, going back through my google activity tab, it’s shocking how many of my comments have been shadow banned. CZcams makes it appear as if everything is fine, comment posted, but actually they can only be seen when you change the sorting option from Top comments to Newest first.
Samsung dealer here. Since 08. Samsung used to use local repair shops for their tvs, never had any problems with them. A few years ago they started using asurion for everything and it all went to crap, getting one fixed will take a few dozen phone calls...not an exaggeration the last tv took 32 calls to get replaced and they never even showed up. Samsung ended up refunding my client 13k for his flagship 85" 8k tv. Days and days of calls and emails for a simple fix that never happened.
Yep. I stopped doing warranty work when the OEMs cut the pay scale by 50% or more. They started using "trunk monkeys" - non-licensed "technicians" who were shipped a box of boards and told what to change. If it was a wiring issue or if the new board was bad or the wrong software version, the "technician" wouldn't have a clue. If the box O' boards didn't fix it, the OEM would replace the TV.
It’s sad that almost every consumer oriented industry does this now
I have a huge dislike for asurion! Every time I work on a customer's phone for a simple screen swap and something else happens like a bootloop, I ask them if it has been worked on before. 9 times out of 10, they tell me they bought it used from asurion. Asurion is utter trash!
@@InstabilityControl The problem is that those who started it got away with it.
Sounds about right. We are going backwards as a society at this pt
I was driven out of business by Worst Buy, but after they destroyed my potential customer's devices, they'd call me for free support.
The people who fix things are being driven out.
I worked as an appliance repair tech for a major German manufacturer and we were expected to complete every repair in 30 mins. I did my best to do the right thing by the customers though, I even bent the rules to allow warranty repairs when it may not have technicaly been eligible ( the parts had a %500 mark up ), took the time to explain the correct operation of their appliance and generally went out of my way to provide a five star service for a product with a five star price and reputation. My performance reviews by my manager however were terrible, so after two years and lots of happy customers, I got chewed out one too many times and quit. There is just no incentive to do the right thing.
"( the parts had a %500 mark up )" !!! How do they even get away with this shit, that's what I'd like to know. The cap/filament/bearing didn't cost the company $150 to put on it in the first place, did it?
I had an appliance repair guy, hired through geek squad, to come to my house and repair a covered refrigerator. He tried to get me to disappear for a while, too. But i didn't. He wanted me to flip the breaker, I unplugged it. He wanted the water supply turned off of it, and I turned a valve behind the fridge. He was forced to do the repair. When he finally got the bad part out... he magically didn't even have it on hand and had to order it. I believe that if i wasn't standing over him the entire time, he would've "made the repair" while I was in the basement for a min, or do something that would've "been my fault" to not honor the repair contract.
Dam honestly I don't even trust geek squad I guess I was right 😮
Wow this is a great tip, don't let these guys out of your sight. Its such a crock of shit for a tech to ask you to flip the breaker or turn off the main LOL.
not really, just depends. If you seem like a big douchebag, ill probably do it my self.@@MicroMyco
If "Geek Squad" knew their stuff, they wouldn't be working for BestBuy. I once took a Gaming Rig in to have it looked at and told the guy all the steps I went through to get it sorted.
3-4 days later I get the call back and they tell me they couldn't figure out what was wrong with it. They also told me they did the exact same repair stuff I did to try to get it sorted.
Talked to my Father-in-Law (Government Nerd) and he asked me if I tried resetting BIOS, after what felt like a numbskull eternity of silence I chuckled and told him of course I hadn't because that makes too much sense.
I reset BIOS and it fired up like a charm.
...not to mention the petty theft that goes on when you are not in the room. It wasn't the
Geek Squad but I can tell you first hand. (and the theft wasn't all that "petty"_)
Had a Samsung 50" TV click and die, just 3 months after factory warranty expired. Took it apart, found a blown chip on the main board. Chip's surface was completely destroyed, so I couldn't read the make and model off it. Called Samsung and was told 'we do not provide our products' schematics to anybody but our authorized repair centers'. Looked up estimated repair cost from such a center, it turned out to be comparable to the price of a new TV. Found a used main board on *bay, bought it for about $200, plugged it in. My TV is still perfectly functional, 6 years after this repair. Read the chip's data off the new used :-) board, looked it up on *bay. It is an Infineon chip, the price is... 39 cents. Yes, I know, my main board might have sustained more damage from the blowout than just the visibly destroyed chip. But Samsung made sure I couldn't diagnose it.
Unfortunately, Samsung is not at all unique in being unethical in this way. This is a rule, not an exception.
Of course. Businesses with investors are bound by law to optimize profits in any way possible to optimize return for those investors. It would be borderline illegal for them to not try and stiff you.
You mean eBay?
@@McVaio Was it not evident enough? 🙂
@@Alex_Shishkin_1962 I think the question being asked is "Why?"
@@McVaio Woah there buddy, you might get shadowbanned for saying that!
Great meditative view. And by the way, thanks for fixing my wife's water filled macbook pro 9 years ago. And charging only less than $300 for parts & labor.
If he got caught doing it once, he probably did it a lot more than once.
Never a reason to flip the breaker. Unplugging the TV will do the exact same thing. I'm glad that person recorded the incident because it shows one of the ways on how they try to get you to do things so they can control the situation.
@@Demotricusluckily
@@Demotricus some cctv systems are just hooked up to the grid and don't have any backup batteries. But still I don't think this guy would have risked it if he saw an actual cctv camera (which he was clearly looking for at 0:18)
@@juho8371That's not a proper solution, because he could try to position himself such that he will not be seen on the camera. It's impossible in theft cases to not be seen, but when we're talking about subtle damage to the property, it's quite easy to do it covertly even with cameras around. Trust me, I did a lot of dumb things back in school and we had security cameras everywhere.
@@AndrewW2015 Unless your cameras are Power over ethernet and the switch is on a different circuit from the TV.
@@Demotricus some cameras work off WiFi if the correct breakers would shut off it would shut the camera down
We are denied the Right to Repair, while they take the Liberty of Sabotage.
Louis you’ve never looked short (metaphorically) to me. You rock, at any height! 🎉😊
So I gotta say you made some good points I’d never thought of. I have a 75’’ Samsung that the screen went black on, and because of your video I’m going to find a local unauthorized guy come look at it. Thanks sir, I hope I have a good experience
Could have just told the customer "I see the problem, I'll be back tomorrow with the part I need.".
99% of people would be perfectly happy with that.
You're saying only 1% of people would be annoyed they had to take the afternoon/day off work for the scheduled service visit and wouldn't be available the next day?
@@Kune35I'm pretty sure that same 1% and most of the other 99% would be even more annoyed when the dude denies their warranty due to a scratch that they had never seen before.
@@Kune35”Ok sir, if tomorrow doesn’t suit you, which day would you like us to return to compete the repair?”
@@Kune35If a electronic device is broken I don't expect it to be fixed that day. Someone needs to diagnose the problem first and if it requires a part that can take a bit, especially if it has to be ordered.
Guarantee it goes deeper than him just wanting to go home I'm willing to bet he does that all the time either because he always wants easy jobs or because he or someone makes more money the less time they spend at people's houses so he's pushed to be faster.
About 25 years ago, I bought a Samsung TV. It was a monstrously big CRT version. After a couple of months, it died and Samsung sent out a service rep to fix it. Since it weighed 200lbs, the repair was done a my house and it was dismantled in my living room. Part way through he repair, the tech announced that he would need a part and was going back to he shop to get the part and would be back shortly. For over 6 weeks, I waited with TV parts spread in a corner of my living room. Dozens of calls to Samsung proved that they didn't care.
Haha, sounds like the three sets of guys who came to look at our central heating over the last year and a half. We've just got it fixed by someone professional who's not British Gas because they were useless.
One of the groups left one of their guys here like he was ensurance (I'm making that a word) of their return while they went shopping.
They returned to pick him up and said they'll call us. August 2022. Used crappy little space heaters that winter to help not freeze.
I'm just happy we've had heating since Christmas 2023.
Why are professionals(???) like this?
I spent about $2K on brand new Samsung monitors & they all had problems. And Samsung was completely useless. They wouldn't even respond to most attempts to contact them. Never getting a Samsung monitor or TV again. I still trust their phones, but that's it.
I used to be the only factory authorized service provider in Lexington Kentucky who repaired Samsung appliances under warranty and Samsung is the worst, it wasn’t too bad until they changed regional service mangers and tried to scam me. Now they have nobody to service their junk in Lexington under warranty and almost nobody else will work on them out of warranty either.
@@KiEuKiToI wouldn’t trust their phones, it runs on google. Stay as far away from google as u can.
@@Jake-bk4wh Doesn't almost every phone run on Google? Which phone do you use?
alright... we got someone good advocating for this topic, man is passionate
Japan is the most honest, trustworthy and honorable society on earth. They leave umbrellas outside, wait in long lines patiently etc.
China is amongst the least honest society….
This guy doesn’t sound like he is from Japan.
This guy sounds like he's Korean...which explains that he repairs Samsung TV.🙁😟
Every culture has its vices and every country has their rotten apples, I wouldn't make a judgement of character based on their nationality
What a snake!
I would file criminal charges against him, the company & sue the crap out of them!
Absolutely
unfortunately suing is VERY expensive for not much gain, and these companies know it. They literally do this stuff because the odds of them being sued are low, and even if they are, it is still pennies to their bottom line.
@@drzoidberg71 Plenty of lawyers who will take an open and shut case like this pro bono and sue for court costs and attorney fees as well.
Kevin hart taking down notes listening intently on being short
@@drzoidberg71Cost to file is usually around 60 dollars, and cost to serve is usually around 100 dollars. If someone has evidence in hand, research, and prepare they should be able to effectively represent themselves. Many people have represented themselves, and have done a better job than an lawyer. Most lawyers, and judges aren’t worth the paper their credentials are printed on.
What I like about this guy is that he gets angry on my behalf. It is therapeutic to see there are people like this guy out there fighting for us
I agree...and in this situation, it is even better because he is getting anger over something that happened to me. It is very therapeutic.
@@saywhat7414 - That was you filming the Samsung as.shole?
No kidding, he's looking out for all us short guys. Oh right, you're talking about the Samsung thing.
@@OurFreeSociety This has happened more than once...!
Same
i prefer this silly short man over serious tall guy, this is more entertaining to watch. especially when it temporarily becomes about personal struggles.
Never bought any tech without a guaranteed replacement plan.
It’s in their best interests to do a repair or I get a free upgrade 😂
As an authorized TV repair agent this absolutely disgusts me and puts shame on all of us in the field.
It's unfortunate for the good service people.
I have so much anxiety when a service person comes to my house because of this kind of stuff. I just need to watch everything they do.
aye yo man can you fix my tv on the low for me
Get fucked do it unauthorized
@@big_bird8597 Absolutely, just shut off the breaker real quick.
Agreed. There are always bad apples though. But this action by the Samsung rep guy was uncalled for. For me, I am not a smart TV owner here (my TV is a 43 inch LG 43UN700B monitor connected to a Roku and DVD player via HDMI, so it acts as a dumb TV). Thank you for being a good repair agent, fellow. :)
This is so common especially towards elderly people. He should be fired and jailed.
i guess he do because order from higher.. there is no benefit he doing that..
@@nefanasa doesn't take away from the fact he did it. Also, if its discovered a higher up told him to do it it should be investigated, if proven they should also be arrested, charged and sued
@@nefanasahe's most likely doing this so that he need not do any work. The company he partnered with Samsung for repairs gets money if he actually performs a repair and bills it. Under warranty, his company gets the part from Samsung and they bill the hours. This guy is lazy and definitely not the first time he did this. He gets salary nevertheless
What a pitch guy. Good luck to him anyways. You can count the seconds between the perfectly "timed"
arm gestures, the quick "thoughtful" look of...I just thought of this as I'm speaking, to the "body dance" to show
engagement and entertaining. He hit all the "points" perfectly timed and vocal inflection right on queue. Good Job!
5:47 I was today years old when I found out Louis Rossmann is short?! Personally, I would have never guessed, and I've been following you for a few years now. Keep up the good work!
I sent a laptop to Louis's business years ago for repair. They said Apple could do it for free. It took a bit good of convincing, but I assured them I'd rather pay money for a proper repair than a free shit "repair" from Crapple.
Finally the lady on the phone relented when I explained that. I thanked the team and her. That laptop lived another 5 or so years before sadly passing of old age amongst loved ones. It left behind a functional charger and many memories from loved ones.
In lieu of flowers, please donate to your local Louis Rossmannesque shop.
RIP early 2010s MacBook Air. We'll miss you.
Old age? Still using my MacBook from 2009. 😮
Thank you!
Creating incentives for people to do the right thing by customers is hard. Crafting that culture is difficult. But it's worth it.
@@l3p3def check that battery cause they tend to inflate when they are that old if you haven’t replaced it already
@@l3p3 shiiii i got an iBook G4 😅
@@MLTAKOSalready replaced the battery once myself. Not willing to do it again for a nearly 15 year old machine.
This is why its not authorized repair. it is BRANDED repair.
It is also worth noting this is also what happens when you are labeled a CONSUMER rather than a CUSTOMER, words matter.
Authorized to rip you off...
Oh he branded that TV allright
Yoyo, Mr Rossmann, my names Chris Gallegos a single father of three teens. I just subscribed, n a thumbs up. Ur funny bro,very smart. I do all phases of maintenance and repairs indoor outdoors. No llc. Just by word of mouth and networking. Do a good job ,some recamends you. Most of the absolute nonsense repairs. Were from licensed contractors. Here i am making it all better. Its on my skin. My bills . My babies.luv n respect
Didn't know such stuff happens and that too this often!!!!!!!! Thanks for posting, now I know to be on high alert if I ever need a service technician .
That repair guy looked super dodgy before he damaged the Television. He's definitely done this sinister trick many times over. I bet his personality type is Psychopath
"His personality type is psychopath". What were you even trying to say here besides announcing to the world you're a quite ignorant and rude person?
You don't understand what the word means, its not something to be used as an insult unless you know nothing and just want to look like a douche.
The funniest part is the guy can clearly be seen looking around more than once for security cameras.
No. He’s just Asian. It’s in his blood to be sneaky.
@@user-io6pj8bz8h
Shut your hole. I'm Asian.
he also sneakily enquires about and looks himself to see where the other room is to see how much time he has to do the sneaky.. He looks like a first class piece of s**t@@drek9k2
Hi Louis Rossmann: I am a retired GM mechanic. Back in the 80's and 90's the Dealerships was where the HARD jobs went because we were trained to fix them! We were the trained rebuilders! I could not understand why customers would take their vehicles anywhere else. Most of the time the Dealership Mechanics would be able to disassemble and repair a part cheaper than the independent small shop. My eyes where soon opened up to the fact many of my co-workers would open the "parts cannon" throwing parts at the problem. This made managers happy for increase profits and faster turnaround time. I witnessed many similar criminal acts over the years of "turning wrenches". I was happy to retire in 2021, and walk away from this element of our workforce. As you have pointed out "all too well" people have been brain washed into putting trust and believing they are getting a good deal, when in fact they are not! There is only one way to combat this problem! Educate people to the truth. You are doing a GREAT JOB of doing this. Thank you.
You sound like one of the people I could learn a lot from, who saw what you did as a craft and took great pride in it. It would've been an honor to work for and learn from you.
The whole world is going down like that. All just so the bosses at the top could get more yachts.
i have seen this in both mech shops and tech shops, often when chucking parts at the problem wasnt the solution because what was causing the problem, wasnt on the lists you where working from.. it was something up or down chain... just ugg... sometimes its genuinely better to hit up billy bobs garage then a dealership.
one great example of WTF... the ford dealership wanted to charge my budddy over 850 to replace the hinges on his bronchos door.. for 15usd we got a pin kit and 3 of us swapped the pins in like 15min... would have been faster but it was -15 out when we did it... oh and the alternator on that same old broncho.. they wanted over 500 for that... it was a 10 min job.. you know how easy those old trucks/bronchos alts are to get to.. a hand full of bolts and it its out... without special tools needed..
for some things i get it.. but... who the f is gonna pay 850+tax for what can be accomplished with 15bucks in parts and 15min without the ideal tools?
When I was in high school in the 90's GM donated several cars for us to work on and several brand new engines 3.8l v6 to tear apart and gave us a lot of nice tools for our shop. They used the school to train mechanics for their dealers. This was a win win for everyone.
@@williambybel2935 ... This isn't illegal, it just sucks for the customer.
I wish this applied to car repair too. I am not sure how often this is the case, but I've seen waaaaayy too many videos of car repair places swapping out good parts for bad ones or similar things so that they can make an extra buck. Or maybe I'm biased in the sense that you typically only see the bad experiences, so I dunno. But yea you're right, somewhere deep down I am hesitant to not go to an authorized center, but then again, maybe the propaganda has gotten to me, and I consider myself somewhat tech-knowledgeable. Maybe I'm not as "smart" as I thought lol.
But there's one thing definitely I do know. I will trust you to fix my life :D
Louis you are an inspiration and a hero to us all, please for the love of god never ever stop being you!
Pathetic that reddit took this down, pathetic that Samsung didn't respond properly. Disgusting behavior all around. Thanks for addressing this time and time again
Reddit, youtube. They are one in the same. Kinda surprised this video hasn't been removed. I downloaded it just in case to upload to odysee, rumble, bitchute, etc if need be along with the criminals face plastered everywhere. We will not be silenced. CZcams will most likely shadow ban this comment thinking I won't notice. I've been around a long time.
Because, it's not "Samsung" it's an authorized technician. That's a third party rep, NOT a direct Samsung employee. Now, is there a discussion about Samsung no longer working with that third party? Sure. Making comments directed at Samsung skips a vital step. Who is the company? Where is this located? The list goes on. By not doing that, it just becomes "anti- insert brand here," and that goes nowhere.
@@zod4365 you're right, I seem to have imagined Louis said something about the way they responded to this but the only thing he said was that it was a repeated issue. So I stand corrected, thanks.
@@zod4365Samsung still tried to cover it up, read the owners pinned comment. That tells me not only are the authorized technician rotten but also samsung itself.
Reddit does this stuff regularly. I quit Reddit altogether over their pathetic back-bending corporatization.
I have an idea, we should all call samsung support and ask them about this. Post it on media, make them know. Streisand effect their censorship.
That would be amazing
If you do? Something big international is going to come out. Be careful!
@@MickeyMishralike what?
@@MickeyMishraGood!!!
Owh hell yeah, I'm in
Just subscribed today! You got a new fan and I appreciate your integrity and support for doing the right thing! I love Samsung tv products this will definitely make me think 2 twice before I buy there extended products again!
How could someone blatantly sabotage a random person like that? I could never imagine doing something so dirty.
The confidence and speed at which that tech did what he did almost makes it seem like this may not have been the first time that he has done that...
Definitely, he knew how deep to make it so the customer would think it was always there.
That's why Samsung wanted to hide the face of this person. This is NOT his first time doing it to a customer.
In fact? They don't want the customer list to go out or find out for this very reason.
Why?
Oh boy, THIS goes deep here.
Seems like these TV's have a problem. So? It seems management was pressuring the techs to not do the repairs.
But what gets worse is that this may have been shared by lower management as this is not the only panel like this as there are a lot of tvs on the used market with such similar "Damage".
That means that stores that sold the Insurance policy for Accidental damages would be covering the costs of these defective TVs over Samsung soaking up the costs.
That would be one of the biggest Insurance retailer in the USA.
Meaning DEEP POCKETS.
Also, all the retailers that had to take these sets back in (Geek Squad, Walmart, Amazon to just name a few) Would also be asking some questions about how so many of these sets came in with "Accidental damages".
Where it gets really dicey is where and How the TECH got into the position.
THAT is the real banger.
@@MickeyMishra😂 It's the "help wanted" page in the newspaper, Mr Holmes.
Those kiniving bastids...!
@@MickeyMishraI agree with Louis that there isn't necessarily a bunch of cigar smoking, top hat wearing upper upper upper level management putting "you must fail x% of all callouts" (although I am sure quotas exist that aren't called quotas but absolutely will effect any illusion of progression up the ladder) on paper as written policy, but I suspect there is a lot of "don't ask don't tell", "you can't go anywhere if you're not a team player", and even "if you don't do it we'll find someone else" even if in very indirect ways.
In other words there will be plenty of opportunity for plausible deniability at any level where it may start affecting the bottom line, tech guy will be sacrificed to appease the masses, and it will be right back to business with not even a blip on the bottom line.
I am a former Dealership Automotive Technician. Many other techs, as well as myself, were honest and did our best to take care of our customers, but there were a lot of dishonest guys out there who purposely damaged components and outright lied and claimed to perform services that thry never did and charged the customer for it. It always incensed me because first and foremost, it was disrespectful to the customer, but also their untrustworthy behavior hurt my reputation and the reputation of every other decent technician. Although I am no longer a dealership technician and now work on trains, I never bring my own cars to a shop because I don't trust them. That experience also makes me untrusting of professionals in other service industries as well. The behavior of this TV repair tech in this video just further reinforces that feeling for me.
Dude I’m in a fight with a shop right now over something like this. They charged me $75 to change my oil and I’m fine paying them cause they’ve always been ok. They know me, but I had to send my husband cause I’m working. They just added more oil to my car and called that an oil change. My husband came home and said “hey they said your brake and power steering fluids dirty, do you want me to make another appointment?” No…no the f**k I don’t want to change my brand new brake fluid or change the power steering that doesn’t need to be changed. That’s when I went to go look at my car and pulled out the oil stick to find muddied new oil. I was and am still pissed
Exact same for me, now im a electrical apprentice making more than a license mechanic! What a joke, cant trust any “professional”
@Kitten2642 I do all my own maintenance and repairs, but my 2003 Toyota Sequoia was involved with the Takata airbag recall. I had to take it to the dealership, unfortunately. I even asked them if I could just get the parts, do the change out myself, and then return the old ones to the dealership for them to send back to the manufacturer. Even though I am no longer in the field, I maintain my ASE Certifications and my Pennsylvania State Inspection license. The dealership refused and said they had to do it.
Of course, they tried to sell me just about every service under the sun: brake fluid, power steering, coolant and transmission flushes, timing belt and water pump even though I had already changed it 10,000 miles beforehand, spark plugs, etc. When I got my car back, the airbag wasn't sitting correctly on the steering wheel, and I had a clunky rattle when I drove over bumps from the passenger side dashboard. I took the car home, disgusted because I knew that I was going to have to do the job myself anyway.
Sure enough, the airbag on the steering wheel was loose and not lined up properly, and it was the same story with the passenger side airbag... and it was missing hardware. I had to end up pulling one of the remaining bolts out of the airbag and go to the hardware store to find bolts of the same pitch, length, and grade so I could make sure my passenger side airbag was properly secured.
Its the same for Construction. Too many times managers and superintendents encourage their guys to cut corners and if they are ever caught they claim ignorance and reprimand their subordinates who were just doing what they said. (electrical, HVAC, Sheetrock, plumbing, framing, etc)
@@thatcarguy1UZ normally I’m fine changing my oil. It’s just with my job I don’t have time to do it anymore. More so I’m too tired to do, so I just pay to get it done. The thing that irritates me is they know I know my car, so they never push that. I send my husband and they IMMEDIATELY try to take advantage of him and his lack of car knowledge. The only saving grace in that situation was he knew to come back and ask me before dropping $200.
What I liked about this video was watching the sunset behind you! Keep up the good work!
Louis I’m 6’2” I’d rather be 5’10”, I gotta bend over to use anything, don’t even talk about going on a plane, my back is fucked, most tall people have back issues, I’ve never looked at someone’s height being a issue, love your videos man, keep them coming. P.s. I’ll never leave a guy alone in my house again.
I bet that TV owner felt absurd setting up a hidden camera but boy, I'm so glad he did. What a horrible thing to do to a customer. I'm not at the end of this video yet but I hope this man was properly compensated. WOW! Incredible.
He was respectful AF to the tech too
Samsung? Compensate? You must be new here.
The guarantee is more of an afterthought these days.
So far the only compensation Samsung has given is to get his video taken down. But hopefully they'll be forced to give a humane response to this, either by a higher up once this makes enough waves, or by the authorities.
No joke. Simply having a second pair of eyes on your side makes a hell of a difference. Had a landlord who loved to harass me change his tune pretty quick when I had a friend swing by every time there was some new "emergency" allowing him to crawl around my place.
My experience with Samsung repair was an Over-the-Range microwave that smelt like fire. The technician they sent took it down and removed the shell; plugged it in and turned it on. Sparks, flashes, smoke. Scary that it was in my wall. Calls Samsung and gets authorized to replace a wire harness. Service member tells me to state "I am not comfortable with the repair" so that Samsung will replace the unit. Samsung says I refused repair and they are no longer responsible. I'll never buy a Samsung product again.
You are THE BEST salesman for your profession.
As someone who has never owned a TV but plans to buy one eventually, I now will NOT be buying a Samsung TV, thanks to this video. Thank you for making my future decision easier!
We condemn Samsung not just because of what this employee did, but ESPECIALLY because of what they did in response. No apology, no public statement, they just tried to cover it up.
When my microwave started billowing smoke from its vents during operation, I called Samsung to alert them about it. After several arguments over the phone, they sent a service technician who witnessed and documented it. Their main office called him and said they couldn't repair it since the warranty expired a month earlier. I was offered me $100, but refused it out of disgust.
I was shocked by their lack of concern for a potentially life threatening product. I later learned there were numerous reports filed about their microwaves catching fire and leading to property damages and injuries. There was also a recall of a model which looked identical to mine, but had a different model number. All I could do was file a report with my state consumer protection division and the federal consumer product safety commission.
Dude, I hope you never used that microwave again. That's a serious risk factor!
Make no mistake, that is a representation of samsung customer handling, not the odd.
See if you were in Australia you could have had it replaced, our laws give protections saying that even if a warranty expires there’s an expected life of a product that is inviolable, and if it fails too early they are expected to repair or replace the product. The example they usually give is a fridge, they expect 10 years from that minimum.
Tf you spending more than 100 on a microwave for? Useless things
@@thomasashton5555A hanging microwave that sits above your stove is gonna cost you more than $100.
So if you simply want to make the most of your living space and not take up counter space, it’ll cost you a bit more
I just googled this Samsung repair situation and not one mainstream media outlet has covered it. Where is inside edition at the minimum.
Mainstream media is just propaganda for corporations. Very few actual journalists left.
Inside Edition is too busy running Samsung ads.
5:43 That sad look in his eyes is genuine.
"Authorized repair" and brand-employees don't need to take care of their customers. They're already holding them captive. They focus their efforts on maintaining that captivity rather than making customers happy because that's more profitable.
Samsung making a privacy complaint on CZcams implies Samsung believes they have a right to not be recorded in public or in a customer's home. If that's what they truly believe, I think Samsung should pay this man's rent/mortgage on top of reimbursing the man for wasting his time and destroying his screen.
Great video Louis. I was watching your video on Phillips light bulbs and how they arbitrarily changed the TOS to deprive customers of what they paid for. I have a similar TOS/EULA contract issue with a certain piece of software by a well known company that would make a great video if you're interested in covering it. It's an uphill battle and I'm trying to get more eyes on it. So if you see this shoot me a reply.
*That was Reddit censorship, not YT (this time...)*
Depending on what state they're it may be criminal to surreptitiously record another person. Look up 2 party consent states.
@@abeclark524 even in two party consent states the two party rule doesn't apply if the video is in your home or on your property
@@robertharris3261 Not entirely sure that's true, but I hope you're right, this little shit needs to find out what it's like to drop the soap in jail.
@@abeclark524 doesn't matter if it's on your property.
I feel this. If samsung had just left the video up, and oned up to it, they might have been reasonably separate from the employees actions, but to force the video to be taken down not only lends credibility to the story, but makes it clear that samsung doesn't care all that much, if at all, about customers.
Neither did the police either. They told the owner that it was not their problem and was not a crime.
@@MickeyMishra I hope he's lawyered up then, because the cops and samsung both need to get hit with a major lawsuit.
Same thing they did with the exploding phones a decade ago, issuing take-down notices for that GTA video with the sticky bombs replaced by Samsung phones.
@@adrianmizen5070 Didn't hear about that one, that's absolutely hilarious though.
Let's see them make Louis take his video down!
As a Tech whose worked on these exact type of jobs. Chances are he's not an actual Samsung tech.
They outsource work, I've picked up a few. What happens is you take a work order based on a preset determination of work, a lot of times the places expect you to stay longer because they didn't plan properly or they knew and catfished a Tech with a false written work order.
With this also, they tend to get techs that have zero skill or knowledge because they can pay them low. We call them pizza Pete's and they infest the "trusted" group you speak of. Unqualified, untrained, 1099s being named as actual techs of the company based on the paperwork agreements.
Yeah, the Reddit cover up was especially egregious. If it wasn't for that I would just be wary of their authorized repair techs. The cover up shows that the company itself is rotten to the core. I certainly will not buy anything from Samsung in the remainder of my lifetime. Thanks for this video.
Yep, and I wanted that folding phone, too. Not now.
Reddit is just corporate slime now, they're only interested in sucking up to advertisers.
Companies forget about the streisand effect far too often
@@MrFlarespeed Because they think they have the power to intimidate us into silence.
@@marckyle5895 Folding phones are a scam anyways imo. You're paying extra to get features that reduce it's useful life to a little over a year. On either end of the high performance market you could pay $400 for Gorilla Glass and a decent processor that might still be very decent spec 5 years later if the battery lasts vs paying +$1000 for some flexible plastic you can damage with a fingernail, can't accept screen protectors, scratches if some dust gets in your pocket, and slowly crumbles and dents as you open and close it like you paid all that extra to do.
Louis is 100% correct. I grew up in an Independent Appliance Repair shop environment. Cannot tell you how many times I myself have been called to a Person's Home to fix what the "Official Maytag Man" could not/would not fix or go good on warranty. Purposely cut wires, snipped resistors on circuit boards, poked holes in rubber hoses, etc..... Anything to get the client to "Go buy a new one" excuse, just so they can spend less than 30 min in your home to get the 1 hour charge of 75+ an hour billed out. One thing I learned really quick being an independent repair man, 1 good experience Client = 10 more Clients, 1 bad experience Client = loss of 100 potential Clients. Louis is spot on 100% facts.
Yeah
I bought a Samsung fold 4, I brought it into Samsung because my phone screen has 3 dead pixels.
I was still under warranty for 3 more days, the tech guy asked to look at my phone *in the back*. Another customer whispered to me " they're going to find something that will be your fault to void warranty
He came back with a SCRATCH on the INSIDE SCREEN.
IT WAS NEVER there before! Shown under a microscope.
The customer that warned me, had a similar 'finding' with his galaxy flip
Now I look back.. I see what May have happened 😡🤬😡🤬
@@viperz22 It looks like that company has a ruthless culture that their employees bought into. That korean company culture allows sabotage of customer equipment in order to void warranty service.
Bro! You are a hero! Thank you for what you do!
Hey man. Great videos. Maybe don’t roast me so hard with the whole 5’6 thing 😅
My 11 year old LG fritzed. Every single authorised LG technician shop told me to scuttle it. "It's an old device, there's no spare parts for it. It CANNOT be repaired. The TV's a write off."
I take it to renowned INDEPENDENT electrician shop. Three day later, TV is back and is working fine ever since🖖
11 years product, of course authorized would not be able to fix it. They no longer have in production part to replace.
Independent, especially renowned one can have all kind of broken board to gut for replacement part so they can fix almost anything.
So how much did you pay to get it repaired? $200 when you could get a new TV for $300? Obviously not the top of the line but something that would be better than an 11 year old TV.
Unless that TV has sentimental value, you should have just bought a new one. You can find old flat screen TVs at goodwill for $20.
$79,95. Sadly, thrift stores are rare outside of the USA☹️
11 years is quite a bit of time on a modern TV, personally as a professional repair tech in electronics im not sure if i would bother repairing it for myself even which would probably cost a fraction of the cost you paid. That said, my current TV is 16 years old and is my first flat screen tv (Samsung LCD with CCFL backlight) and it still works fine, i did change a few capacitors myself pretty early on after the warranty period was over since i had some problems with it restarting but if it breaks now its highly likely to be headed for the bin since the tv tech has evolved hugely since 2008. Its still acceptable for use so i might certainly use it until it breaks though. In general i use things for a very long time and often repair them.
I quit being a Samsung Tech in 2012. Company would rather sell customer new TV than fix their old one. Truly sad.
Should be a sign of the TVs' low cost but we damn well know every tv manufacturer does this.
Well of course they WANT TO
I have a sync master monitor that still rocks after more thenca decade
@scrittle tbf not everyone. Bought a hisense tv panel hat some lines after some months, and hisense just refunded my money. (~650€ = $700) first they wanted a tech to check/repair but after the pictures they just refunded ^^
@@xKongou maybe it also differs by country
Wow. Unreal what this guy pulled on this appointment. Worst part, if he did it on this call, it's likely not the first time he's done it! This serves a good warning for all of us in the future.
👉👉👉 SUGGESTION: If anyone has a repair/tech coming to you to do a repair, first thing you should do ... even before he/she steps in the door.... Tell them that you have surveillance equipment that is active and recording that covers every square foot of the property. Some are visible cameras, but a majority of them are hidden. So, they have been notified that all activity will be recorded, from arrival to departure, and all recordings will be archived for future reference. Almost a 100% guaranteed you wouldn't have some punk pulling this crap on a service call anytime soon.
I used to be a tv repair tech for an authorized service center back in the day. Samsung *hated* authorizing panel replacements for picture imperfections. Towards the end of their days manufacturing plasma tvs they went too far in trying to make thinner glass on the front of the screen, which caused warping and cracking from the inside out...I lost count of how often they'd deny warranty coverage on their defective screens on those specific models. They would never outright say that we were to go to this extent to cause a denial of warranty coverage, but their actions spoke louder than words. Their behavior, and awful management of the local company I worked for caused me to get out of that whole industry ASAP.
My land lords have a model of Samsung Plasma that was notorious for its rapid burn in through regular use and it repeatedly was denied any repair/exchange even when the ACCC took them to court, Samsung just fought back, we still don't know the result of that fight lol.
Class action lawsuit?
@@joanfrederick9176
Loved those trinitrons, the 4" thick heavy Panasonic plasmas and the first three generations of the sharp super yellows. They don't make them like they used to, but to be fair you had to pay a premium for those back then
I bought one of those, the screen was cracked right out of the box. Samsung didnt want to take it back until i showed them the video i took of the unboxing.
The way bro scanned the room for cameras just before cutting the screen was just wild...