Samsung is a GARBAGE company!

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  • čas přidán 27. 06. 2023
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  • Věda a technologie

Komentáře • 2,8K

  • @donmerrigan2362
    @donmerrigan2362 Před 11 měsíci +2827

    I don't see how a forced update that changes contract terms could be considered legally binding.

    • @KTSpeedruns
      @KTSpeedruns Před 11 měsíci +660

      Especially when it's been ruled that an EULA isn't always enforceable because nobody actually reads or understands them.

    • @havenbastion
      @havenbastion Před 11 měsíci +218

      Because law and ethics are uncorrelated.

    • @vampirwrr
      @vampirwrr Před 11 měsíci +372

      It is not legal in europe.

    • @sullivan912
      @sullivan912 Před 11 měsíci +65

      @@havenbastion They are often inversely correlated.

    • @asdion
      @asdion Před 11 měsíci +34

      It doesn't have to be, what are you going to do, sue Samsung?

  • @believeroflight9888
    @believeroflight9888 Před 11 měsíci +869

    question is how is it even possible that Samsung is allowed to deny a class action lawsuit. Is this something that companies should have a control over.

    • @fixitfelix718
      @fixitfelix718 Před 11 měsíci

      somehow in the patriot act they slipped in laws that you cant sue vaccine companies my aunt was in a class action in the ny supreme court with doctors and lawyers and pharmacist suing for autism reason vaccine injuries but what i got from that was the patriot act had clauses excluded the big pharma companies...so they followed "suit"

    • @shakyrob6512
      @shakyrob6512 Před 11 měsíci +143

      The power of the lobbyist.

    • @ryang2573
      @ryang2573 Před 11 měsíci +142

      They can't sign away your right to a trial, but you can sign away your right to engage in litigation, provided that you are doing so without coercion (in the legal sense of that word). HOWEVER, if the party you are entering into an agreement with engages in criminal activities, such as fraud, that agreement is null and void.

    • @Mernom
      @Mernom Před 11 měsíci +209

      ​@@ryang2573since you can't update without accepting those terms, and you can't not update, does this qualify as coercion?

    • @syko2164
      @syko2164 Před 11 měsíci +91

      ​@@Mernomyes

  • @bytoadynolastname6149
    @bytoadynolastname6149 Před 11 měsíci +339

    Requiring arbitration should automatically be proof of premeditation, and require the company to face additional penalties if they ever have to recall product.

    • @youtube7076
      @youtube7076 Před 11 měsíci

      @@user-qh4dn8ke6x who a corporation on paper! ha LOL not even possible.

    • @derealized797
      @derealized797 Před 10 měsíci +2

      I will never as long as i live, buy *anything* samsung, ever again. It isn't just phones, but TVs and monitors. Just because they make shiny fancy tech that's all exciting or advertise the crap out of it, doesn't make it quality. Just because you or someone you know had good luck with a product, doesn't mean that millions of others do not. And if you ignore the complaints... it's going to be you eventually, who wasted $600 or more on a big plastic paperweight.

    • @lzh4950
      @lzh4950 Před 10 měsíci

      Reminds me of China's reticence over the establishment of a Code of Conduct for territorial disputes in the S China Sea with other smaller countries, as it'd prefer to negotiate with them one-on-one instead of collectively

  • @user-bp8yg3ko1r
    @user-bp8yg3ko1r Před 11 měsíci +323

    I really hope we'll get a Framework smartphone with:
    - User removable battery
    - Micro SD Card slot
    - Headphone Jack
    - IR Blaster
    - A compact form factor (under 6 inches)
    - Physical privacy switches for mics/cameras/antennas
    - Very long software support

    • @szaszm_
      @szaszm_ Před 11 měsíci +18

      User removable battery and very long software support are already there in Fairphone 4. There are some downsides to micro SD expansion, like reduced battery life, and much slower IO than the eMMC, but it's nice to have the option anyway. USB flash drives are an alternative, if you don't mind it sticking out of the phone, while using it. I agree with the rest.

    • @uis246
      @uis246 Před 11 měsíci +21

      1) PinePhone(you can make IR module)
      2) Librem
      3) Fairphone? Dunno

    • @miki200_9
      @miki200_9 Před 11 měsíci +2

      good screen too

    • @chilledlegumes190
      @chilledlegumes190 Před 11 měsíci +7

      @@uis246 hope the fairphone makes its way to na though, it's only in europe

    • @thatguyfrom877
      @thatguyfrom877 Před 11 měsíci +2

      It seems weird but you shoulf use like a redmi note 10 pro. These phones are really popular and meet every requirements except removable battery
      It is supported by many open source forums. Last time I used redmi phone, I got 3 android updates via forums even though company never provided it.

  • @rusta049
    @rusta049 Před 11 měsíci +515

    It's funny because time and time again the courts say "you can't sue us" doesn't actually stand in their eyes.

    • @Xandros999
      @Xandros999 Před 11 měsíci +141

      It's just an intimidation tactic to reduce the number of lawsuits that they apparently know they'll be facing.

    • @ReturnOfHeresy
      @ReturnOfHeresy Před 11 měsíci +31

      Yet that overton window keeps sliding and binding arbitration keeps growing.

    • @justalonelypoteto
      @justalonelypoteto Před 11 měsíci +32

      I'm guessing this is for the majority of people that will read the newspaper about a new lawsuit against samsung, then they'll open up the EULA and see "you can't sue us lmao" and be like dammit looks like I'm not joining the suit. My understanding is that they're forcing you to update and accept it to continue to use your product which probably has about as much legal standing as pointing a gun to your head and making you sign over your house to my name

    • @sh4dow_hunt3r
      @sh4dow_hunt3r Před 11 měsíci +5

      Willing to bet that the "you cant sue us" part would calm down a little until it bites them as more and more realize that Samsung devices are now reskinned iphones but with an android OS, same would probably go towards all phone brands as well

    • @enkiimuto1041
      @enkiimuto1041 Před 11 měsíci +4

      If anything it voids their contract.
      Ironically a great example of this crap was the sitcom Silicon Valley lol

  • @ReturnOfHeresy
    @ReturnOfHeresy Před 11 měsíci +215

    "Sign away legal rights or we'll brick your phone." Seems like extortion to me. That's a nice phone you have there, would be a shame if it stopped working, sign this legal agreement for security protection, or else.

    • @schrodingerscat3741
      @schrodingerscat3741 Před 11 měsíci +11

      Yep. there is no way this is legally binding.

    • @eriklagergren7124
      @eriklagergren7124 Před 11 měsíci +28

      @@schrodingerscat3741 It's not. It could however result in samsung getting banned in the US/EU market (I don't know how much hopium I'm on)

    • @ReturnOfHeresy
      @ReturnOfHeresy Před 11 měsíci +2

      Everyone says "it's not legally binding", and yet binding arbitration keeps growing in scope, scale, and use.

    • @xarlas1
      @xarlas1 Před 11 měsíci +7

      I would argue that modifying a device without consent of the user, to make it stop working until the user agrees to something sounds a lot like ransomware to me.

    • @MegaRazorback
      @MegaRazorback Před 11 měsíci +1

      The ACCC in Australia would actually have all the legal right to bring a case against Samsung over this if enough Australian citizens file enough complaints about this and the ACCC's motto regarding things like this is "Either you play by the rules Australia has for its consumers or there's the door, don't let it hit you on the ass on the way out"...That was actually the main option that they gave Valve when they initially refused to give us a refund option here, they were told that if they didn't then until further notice after the case was done they would not be able to operate nor sell ANYTHING in Australia until they did give us a refund option and last i checked Samsung has a much bigger market here in Australia than Valve does so yeah...Samsung is playing with fire in regards to its Australian customers with this.

  • @JohnSpo
    @JohnSpo Před 11 měsíci +45

    I've been thinking about this for a long time; what's to stop every single company that manufactures and sells goods/services to customers from making you agree that by using their product you cannot sue them? It's getting to be absurd. Having to agree to new terms to continue using a product "you own" (or at least bought) seems like coercion or extortion. We need new laws in regards to software and software driven products. Consumers need to close this licensing loophole.

  • @Matthew-yc6nx
    @Matthew-yc6nx Před 11 měsíci +17

    I would imagine if Samsung tried to ram through these ToS via a mandatory software patch to Australian or New Zealand consumers the terms would be ruled unenforceable by the courts, and the ACCC/NZCP would probably sue Samsung.

  • @philhunter9134
    @philhunter9134 Před 11 měsíci +677

    Got my television (Samsung) fixed for free due to one of those class action deals. I guess they’re covering their collective asses to ensure that won’t happen again.

    • @billyhatcher643
      @billyhatcher643 Před 11 měsíci +33

      i dont want to goto apple for my next phone but samsung might be just as bad as apple but seriously no one else has decent enough phones that i can use with verizon

    • @albertlanger2339
      @albertlanger2339 Před 11 měsíci +4

      Oh shit, I bought a 58" last week.

    • @wakeupcanadians
      @wakeupcanadians Před 11 měsíci +2

      lol why would they pay for something they dont make>google will be your friend you no tht right

    • @electricz3045
      @electricz3045 Před 11 měsíci +12

      ​@@billyhatcher643I use Samsung too but your statement that no other android phone is good is just false, Google pixel phones are good too and even get software updates the fasted as they are from Google itself, use stock android and don't need to be modified by Google.

    • @johnrickard8512
      @johnrickard8512 Před 11 měsíci +10

      I will keep using my old Sony KDS-60A2000 until it finally dies because of schenanigains like this. All it needs is a bulb every so often...and those aren't expensive at all!

  • @fourflusher6043
    @fourflusher6043 Před 11 měsíci +358

    The way they push accepting the terms of service in Samsung Pay is very sneaky--forget receiving an email beforehand where you can thoughtfully weigh the pros and cons; it shows up WHEN you pay with it--you know, when you're at the checkout counter with people behind you and you have to complete your transaction within mere seconds: "Terms of Service have been updated, press here to accept"--of course you're going to accept. It's basically a hostage situation at that point.

    • @andrewk8636
      @andrewk8636 Před 11 měsíci +6

      You still use samsung pay? It doesn't even work hardly anywhere now since they got rid of mst. Samsung is worthless now

    • @matthewcombs5065
      @matthewcombs5065 Před 11 měsíci +1

      That's like every department store pushing their own crappy credit card without showing you their TOS (looking at you Kohl's).

    • @matsmith2507
      @matsmith2507 Před 11 měsíci

      AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI AI

    • @salaadino
      @salaadino Před 11 měsíci

      ​@andrewk8636 thts the new samsungs s21 and up. The 20 models and below have mst payments and sd card

    • @Waccoon
      @Waccoon Před 11 měsíci +3

      Not really. At least in this case, you're not able to engage in any NEW transactions until you agree to the new terms. They don't just undo all your previous transactions.
      A hostage situation is when Nintendo completely disables your console out of the blue, and requires you to accept changed terms and conditions to continue using it again. So, if you disagree to the new terms, your EXISTING games will be disabled, rather than just preventing you from buying new games. I can't believe they get away with that.

  • @elwakka1944
    @elwakka1944 Před 11 měsíci +52

    You will probably never read this: but while i was sad you were doing less repair videos, i love how open you are about everything. Good and bad. I hope you even talk about your own business failures and fuck ups too.
    Anyway, you are single handedly doing more good in the world than almost all of the population by trying to stop big companies who think they are untouchable and can stick the tip in all of us, and ignore the law.
    Your channel is like the news…. But like “how not to get screwed”

    • @andreivaughn1468
      @andreivaughn1468 Před 8 měsíci +1

      He has talked about this before: the repair videos barely get any views compared to other types of videos, which is why he stopped.

  • @AnthonyGoodley
    @AnthonyGoodley Před 11 měsíci +52

    Seems to me that this is the perfect time for some new startup to develop a cell phone with all the right features that people want. They could steal massive market share even if the cell is thick as a brick at this point as people are fed up with the BS.

    • @rmidifferent8906
      @rmidifferent8906 Před 11 měsíci +21

      Most people don't care so nope, there is no massive share to be taken

    • @jadekaiser7840
      @jadekaiser7840 Před 11 měsíci +3

      Basically just Motorola. Still going strong, making phones that are more than good enough and 1/4th the price, with headphone jacks, microSD slots, and all. The only downside is bragging rights, which were always useless anyways.
      I'm sure they've got some issues too, but so far I haven't encountered them.

    • @fearless6947
      @fearless6947 Před 11 měsíci +4

      Most people don't care and don't watch channels like this. When you are new to smartphones, you just follow the crowd blindly. I brought my first note 4, because two off my bosses had one, and my girlfriend said her friend said, it was good. I had no real reference experience of smart phones, at that time. I choose one of the most expensive phones at that time, I though it was a good move, incase there are features missing and things I would need in the future.

    • @SushiCorps
      @SushiCorps Před 11 měsíci +3

      There is FairPhone

    • @uraldamasis6887
      @uraldamasis6887 Před 11 měsíci

      No startup or other company can provide the kind of product that people would actually want, because Samsung/Apple and others would destroy them through litigation. "Here, we're suing you for patent infringements, some of them real, most of them made up and fake, now spend billions of dollars defending yourself before you can bring your product to market. Actually, we'll just acquire your company and dissolve it. Thanks for playing."

  • @neisseriagonorrhoeae
    @neisseriagonorrhoeae Před 11 měsíci +98

    In my country, there is a saying, passed down from elders to children, teachers to students. The native language might contain nuances that are difficult to translate, but I shall try my best.
    Roughly translated, it states "Friends don't let friends buy Samsung".

    • @the_neon_dog
      @the_neon_dog Před 11 měsíci +5

      In my country, we call Samsung another similar name, which roughly translates to Crapsung.

    • @the_neon_dog
      @the_neon_dog Před 11 měsíci +2

      In my country, we call Samsung another similar name, which roughly translates to Crapsung.

    • @the_neon_dog
      @the_neon_dog Před 11 měsíci +2

      In my country, we call Samsung another similar name, which roughly translates to Crapsung.

  • @rossmanngroup
    @rossmanngroup  Před 11 měsíci +1446

    I have never been sponsored by a smartphone company, a hardware company, or any company. I don't think this video is making my channel more brand friendly. I like it that way. :)

    • @nathanwilliams415
      @nathanwilliams415 Před 11 měsíci +31

      Are there any smartphones that you actually recommended?

    • @sebastian05000
      @sebastian05000 Před 11 měsíci +5

      ​@@nathanwilliams415FairPhone.

    • @AxbuIVIe
      @AxbuIVIe Před 11 měsíci +5

      Exactly what I was going to ask, I've been using Samsung since the G2, and then switched to the Note's...

    • @blkex_02
      @blkex_02 Před 11 měsíci +3

      If a company in that space or any for that matter approches you, would you do it? Let's say iFixit for example or some VPN provider :)

    • @aroundth3w0rId
      @aroundth3w0rId Před 11 měsíci +24

      @@blkex_02 ifixit sounds like the ideal sponsor for him, vpns not so much

  • @ninjanerdstudent6937
    @ninjanerdstudent6937 Před 11 měsíci +11

    This reminds me of my old business ethics course with a phenomenal instructor. He went over all the details of why consumers should not show unconditional loyalty or attachment to any brand as a fan boy. It was a lesson in being a critical thinking individual.

  • @Tek0nn
    @Tek0nn Před 11 měsíci +6

    Thanks Louis, keep showing us the shady companies that hate right to repair. As a Technician in industry, I rely on being able to fix equipment for customers and this kind of shit is bleeding into every part of it and it disgusts me and my customers. But my customers just want the things they paid for to work, and whatever they are producing relies on their equipment to run. Without it they are at a standstill.

  • @Lazy2332
    @Lazy2332 Před 11 měsíci +304

    We have a family friend that’s a lawyer & says you can still sue them and take them to court, it just makes the process a bit longer and a bit more difficult & it’s more to make people give up easier or not even try to sue. Their hope is people will simply submit and go through arbitration (as it’s cheaper). Personally it’s a red flag when they put that clause in because it shows that they are certainly doing something that they are not supposed to be doing.

    • @Wampa842
      @Wampa842 Před 11 měsíci +4

      I'm curious how that would work. Do you first have to show the court that forced arbitration is bull, and then proceed to jury trial? (not looking for legal advice, just some surface-level trivia to annoy my friends)

    • @MonkeyJedi99
      @MonkeyJedi99 Před 11 měsíci +10

      I've seen Steve Lehto cover a case or two about companies who were bitten in the behind by arbitration when the arbiter decided large settlements for the complainant.
      THEN the company wanted the matter to go to a real court...

    • @MidlifeRenaissanceMan
      @MidlifeRenaissanceMan Před 11 měsíci +3

      The other issue is that the arbitration fees are born by the company…..so
      If everyone, who would normally file as a claimant in a class action all file for arbitration at the same time, the costs of handling each individual case well and truly exceeds the time and resource cost of a class action.
      So when everyone jumps in on arbitration as a big Eff U middle finger, it can get quite awkward for the company.
      Moreover, in countries like Australia and Europe _(see what I did :D)_ there are strong consumer protection laws that, when they feel like a corporate shake down for some extra tax roubles, they’ll go after a big company with fines and bad publicity, which will usually end end in some settlement
      …..before the company goes right back to doing what it was doing save some small changes to the text in the EULA

    • @TwinShadow_Fox
      @TwinShadow_Fox Před 11 měsíci +2

      The problem is that this doesn't always work. Depends on the court, depends on the judge, etc... Sometimes, you'll have your case thrown out because the judge will say something like, "Well, you signed the contract with the binding arbitration clause, thus we can't do anything here for you if the other party doesn't consent." or whatever. This won't always be the case though, but it's usually how it ends up being.
      To be honest, these binding arbitration clauses should be illegal. I don't mind if they're the first step in a process, but they never should have a line that waives your right to sue in a courtroom. If something egregious happens and I want to sue some company about it, I should have a right to take it to court. But it seems like every contract these days will always have an arbitration clause, and if you're not careful, you'll be stuck with it for the terms of the contract period if you don't find an opt-out method.
      Minor example, with all the bull going on at the apartment I live, they have a forced arbitration in the lease, and damn I wish I could think about taking them to court on some of the stupid crap they've done, or in my case, been lackadaisical about it. But like a lot of people, the problem with these kind of things is the time spent even doing the whole process and all that.

    • @ekinteko
      @ekinteko Před 11 měsíci +3

      This is true.
      As noted, in first-world nations like New Zealand, Australia, and Northern Europe they have FAIR laws. For a third-world nation like USA (lol) these laws seem extreme or unrealistic consumer protection. The difference is that of culture. Those nations value humans and people, and make "tough" laws to limit unethical and slimy behaviour from more powerful entities like corporations. And the people of those nations had to fight (and still do) to uphold those fair and equitable conditions. Corporations hate them, but they're still making loads of profits, so they comply for the most part. If you live in the USA, and you value your life, maybe you can extend that value to others, which will force you to fight these corporations with your votes, wallets, feet, or other means. You can enact FAIR laws. But it seems like there's nearly 400 Million people in apathy, not willing to fight, and rather just focus their attention on whatever CNN, Fox News, TV, Radio, and Social Media puts out.

  • @Thiccolo
    @Thiccolo Před 11 měsíci +370

    Samsung lets you unlock the bootloader, BUT they threatened to disable the cameras if you do so. Effectively making one of the most important features of a smartphone useless.

    • @rossmanngroup
      @rossmanngroup  Před 11 měsíci +403

      Probably for your own good to keep you from being assaulted in a parking lot.

    • @Thiccolo
      @Thiccolo Před 11 měsíci +59

      I remember I was trying to unlock my phone and saw the warnings. And lo and behold, Louis made a video on this already. This is why you the man Louis.

    • @Chris-hw4mq
      @Chris-hw4mq Před 11 měsíci +86

      So I buy their shit and they decide how I use it ? This company should go out of business

    • @Elvewizzy.
      @Elvewizzy. Před 11 měsíci +33

      @@rossmanngroup I hate how this has happened to me twice now.

    • @NTD59
      @NTD59 Před 11 měsíci +28

      That only happened in one model, and you probably knew that. But still, they are assholes to make the "Knox" harware fuse to trip when you unlock the bootloader, disabling features for "security" reasons
      Edit: watching the video further (my bad) I realized that samsung doesn't let users to unlock the bootloader on North America models

  • @Xeonerable
    @Xeonerable Před 11 měsíci +2

    I just noticed that my Chik-Fil-A app just snuck in an "updates terms to include arbitration" when I opened the app... man a lot of these companies are just trying to shove that into anything you use of theirs. Ridiculous.

  • @jesseperez1907
    @jesseperez1907 Před 11 měsíci +1

    Wouldn't that be under duress and not legally binding because there is no other option but to sign in order to use the device properly or forcibly purchase another device to avoid this "agreement"? What if you just purchased the device not knowing the "agreement" beforehand and have to return it also incurring restocking fees to the place of business you purchased it?
    I'm not an attorney but I do not see how this is legal. This does affect my future purchase.

  • @teardowndan5364
    @teardowndan5364 Před 11 měsíci +323

    IMO, "forced arbitration" clauses should be non-enforceable. They can only attempt this sort of BS because their customers have no real competition to go to when you screw them over.

    • @Skoozi
      @Skoozi Před 11 měsíci +48

      Especially since you would presumably already own the device. Forced update + BS TOS = extortion.

    • @JustASuscriber
      @JustASuscriber Před 11 měsíci

      These changes and EULAs in general don't stand in any court and in the EU they just laugh at your face.
      If you could just put in any statement in your EULA, terms of service or whatever, the world would be quite a ridiculous and funny world. What next, will they say that your organs are theirs when you die? That you are an indentured slave if you agree to this contract? Come on now.

    • @NOBODY-oq1xr
      @NOBODY-oq1xr Před 11 měsíci +14

      i doubt that they ARE enforceable tbh but i also dont know about US consumer protection

    • @Dan-gs3kg
      @Dan-gs3kg Před 11 měsíci +34

      @@NOBODY-oq1xr they generally aren't. Courts are able to penetrate the legal protections from things like shell companies. The issue is that the legal literacy people have to do that is vanishingly rare.

    • @lostone9700
      @lostone9700 Před 11 měsíci +25

      They arent. You cant grant yourself legal immunity through contract.

  • @boringpolitician
    @boringpolitician Před 11 měsíci +86

    Samsung has a "locked in" kernel. So even if you unlock you phone and install your own kernel and ROM, the phone still boots up that kernel first, then asks, "am I permitted to boot this other kernel that's on here? Oh, I'm unlocked, I can boot this kernel", and then changes over to the user installed kernel. I miss Sony's midrange phones.

    • @MMK86
      @MMK86 Před 11 měsíci +18

      maybe I'm in a minority but I miss Sony's "compact" variants

    • @boringpolitician
      @boringpolitician Před 11 měsíci +6

      @@MMK86 - You and I both.

    • @the_expidition427
      @the_expidition427 Před 11 měsíci

      That is cool

    • @ghosthunter0950
      @ghosthunter0950 Před 11 měsíci +5

      ​​​@@MMK86e budget Asus Zenfone 8/9 seem like the closest thing to that...
      A bit overpriced though.

    • @CreativityNull
      @CreativityNull Před 11 měsíci +2

      The Xperia 5 and Xperia 10 series is still going as far as I know. I just hate that it's hard to get certain features to work on my carrier, like VoLTE/HD voice (which is now a requirement), wifi calling, and 5G despite the device supporting all of that, even all of the 5G bands my carrier uses.
      I also think you can still unlock the bootloader on the Sony phones, but I checked that a couple of years ago and even then certain things were shutoff like camera features or sometimes the camera entirely. This sucks because this is one of the main reasons to get a Xperia 1 series phone (I hate their naming scheme btw)

  • @Phantomthecat
    @Phantomthecat Před 11 měsíci +1

    In Australia you cannot waive, dilute or remove a customers rights under Australian Consumer Law by use of T’s and C’s - which this does, so is worthless over here thankfully.

  • @michaelquaintance6156
    @michaelquaintance6156 Před 11 měsíci

    I recently had a sump pump installed in the basement.
    I read the ToS on the app that they peddle for it. Why a damn sump pump has to be wifi connected is beyond me.
    * There is no guarantee of security.
    * I cannot sue the company. Class action or otherwise - even if it gets compromised and I suffer damages.
    * The data generated by the sump pump's connectivity is not mine.
    I took it off the WiFi after i read that.

  • @a1KMan
    @a1KMan Před 11 měsíci +221

    And people called me paranoid for perpetually pausing my phone's manufacturer software update... Seems like each phone company plays not-evil until they get enough market share.

    • @bosstowndynamics5488
      @bosstowndynamics5488 Před 11 měsíci

      As bad as binding arbitration is, deliberately running out of date software on your phone is worse. I don't trust Samsung but at least I know they won't commit identity theft against me or wilfully steal the login details to my bank - the same can not be said of the nefarious actors who will happily exploit known security flaws you leave unpatched on your phone.
      If you don't trust your smartphone software vendor then change vendors, this is one of the few domains where, thanks to open source software, you actually can just up and leave.

    • @Kaninballen
      @Kaninballen Před 11 měsíci

      Same here. I haven't upgraded my galaxy s6 for months now.
      It started with a gut feeling... then I started reading and watching people explain the ways the state and corporation try to control the information, mass surveillance and scraping of data.
      We are not humans to these people.
      We are products and cattle.

    • @crazykhespar8487
      @crazykhespar8487 Před 11 měsíci +39

      They force through updates as well, sometimes in the middle of what you're doing. Calling 911? Sucks to suck, 5 minutes of update time!!
      Forced updates shouldnt happen while you're trying to call an ambulance. Running around to find a different phone because yours decided not to be a phone at a critical time couldve killed my diabetic friend a couple months ago. Forcing updates randomly is ACTIVELY DANGEROUS to users with serious disabilities that can be life threatening.
      Your phone shouldnt forcibly shut off when you're using it, period, but the fact that it will do so in emergencies is horrifying and jeopardized my friends life.

    • @SofaKingShit
      @SofaKingShit Před 11 měsíci +5

      Go with one of them that new fangled Chinese phones perhaps. Battery lasts forever, you can throw them down concrete stairs and it p*sses off a lot of powerful folks. Bit inconvenient tbh but there are workarounds for apps.

    • @ReturnOfHeresy
      @ReturnOfHeresy Před 11 měsíci +19

      Samsung eventually just installs it without your consent.
      It starts with "you have an update" which you can ignore, then it goes "you have an update, choose the time to install it", but if you keep choosing "23 hours from now" it eventually just installs itself anyway.

  • @absolfusion3688
    @absolfusion3688 Před 11 měsíci +46

    What else can we expect from a company that is literally a dystopian mega-corporation? Seriously, they make up about 25% of the businesses in South Korea. They have prestigious colleges that are meant to specifically train students to work for Samsung or one of the other huge corporations in the country.

    • @mryellow6918
      @mryellow6918 Před 11 měsíci +5

      Quite literally what arasaka the bad guys do in cyberpunk

    • @Embargoman
      @Embargoman Před 11 měsíci +2

      Yet LG is eating their lunch!

  • @cj37373
    @cj37373 Před 11 měsíci +1

    It's amazing that something like this is legal in US. Meanwhile in EU where there is supposedly less freedom, no paperwork can forbid you seeking justice in court system

  • @ThreeTrillionTrees
    @ThreeTrillionTrees Před 11 měsíci +4

    Louis Rossmann has single-handedly provided the most consistent and thorough information on consumer electronic repair and I don’t even know how long I’ve been following him at this point.
    From hearing about his business in New York on CZcams to seeing him talk at Defcon 30, I feel like Louis is a constant in the universe.

  • @PirateZ1
    @PirateZ1 Před 11 měsíci +206

    I feel as a disgruntled consumer, I'm met with either apathy from my peers or looks like I'm talking about a conspiracy theory when I say companies are inherently anti-consumer and all they want to do is "innovate" on ways to screw us by cutting costs

    • @MLKusername
      @MLKusername Před 11 měsíci +3

      So what do we do?

    • @menkaragamble8175
      @menkaragamble8175 Před 11 měsíci +14

      @@krauses4189 Lmao, that has nothing to do with anti-consumer practices. Even if the company was "democratic" nothing stops those workers from collectively agreeing to use anti-consumer practices, especially because they would see the bumps in their paychecks when it happens. As long as it isn't directly affecting them, people don't care about fucking over other people.

    • @IL_Bgentyl
      @IL_Bgentyl Před 11 měsíci +9

      Planned obsolescence is the clearest indicator

    • @PirateZ1
      @PirateZ1 Před 11 měsíci +2

      @@menkaragamble8175 Its hard for a workplace to democratically have anti-consumer practices when they realize how it disproportionately affects lower wage workers and workers with lower economic flexibility. Of course a CEO isnt gonna care about buying an phone every 2 years but a wage laborer for sure would and they for sure would know how buying a phone every 2 years affects their peers.

    • @jprice_
      @jprice_ Před 11 měsíci

      @@PirateZ1 Doubtful. Who cares how it affects lower wage workers when it could raise YOUR wage so you are not one of them anymore.

  • @chemloaf3020
    @chemloaf3020 Před 11 měsíci +253

    The "you cant sue us" claus is something every company is doing. Even a self storage place i used to use required you sign one.

    • @Roxor128
      @Roxor128 Před 11 měsíci

      It's time we started responding likewise. Present them with a reverse-EULA that prohibits them from suing you and requiring all disputes be resolved by communists who would never side with any company.

    • @no_country_for_real_men
      @no_country_for_real_men Před 11 měsíci

      That's because americans have allowed companies and authorities to get away with being held accountable for their crimes that it has become so corrupt that they all are practicing legal illegal business practices

    • @rcrawford42
      @rcrawford42 Před 11 měsíci +48

      Except it's unenforceable, in the US. You can't sign away your right to sue ("seek redress of grievances", in the First Amendment), and shrink-wrap licenses are jokes.

    • @xpyr
      @xpyr Před 11 měsíci +13

      ​@@rcrawford42 The US Supreme Court allows forced arbitration. Latest ruling is COINBASE, INC., Petitioner v. Abraham BIELSKI.

    • @mrkitty777
      @mrkitty777 Před 11 měsíci +7

      They probably read Microsoft License Terms for inspiration.

  • @Digital-Dan
    @Digital-Dan Před 11 měsíci

    Check out this situation again in a week or two. That's about the interval between Samsung reorgs, after which everything changes again.
    In various states, the shrinkwrap agreements forcing arbitration, etc., are considered invalid, and can't be enforced.

  • @emdo.unlimited555
    @emdo.unlimited555 Před 11 měsíci

    What's hilarious is that they are in a legal dispute in Illinois with a group of 50k people represented by a firm to compel arbitration regarding biometrics and privacy laws. They don't want to front 100s of millions for the arbitration costs on THEIR end and are fighting it. And they've also changed TOS to a new convoluted arbitration process, the details of which I'm not going to list for the sake of brevity. Just google "samsung arbitration" and go through the news headlines. I was reading through the Reuters piece.

  • @city6291
    @city6291 Před 11 měsíci +230

    Not being able to file a class action lawsuit and in the event you want to pursue legal action against the company you have to go to "impartial" arbitration is a sleezy tactic that about 20% of EMPLOYERS use in current employment contracts.

    • @no_country_for_real_men
      @no_country_for_real_men Před 11 měsíci

      20 % ? L o L buddy you are not in the state of reality. 90 % of employers use the legal illegal contracts

    • @clray123
      @clray123 Před 11 měsíci

      The immediate result of government terrorizing businesses and employees in America (e.g. recall the mandatory vaccination terror).

    • @demonic_myst4503
      @demonic_myst4503 Před 11 měsíci +6

      Also in this case wouldnt pass as legal , a contract has to be willingly entered

    • @lzh4950
      @lzh4950 Před 10 měsíci

      Reminds me of the Foreign Interference (Countermeasures) Act passed in Singapore last year, where apparently if the gov't invokes that law against you & you want to challenge that, the challenge isn't heard by the judiciary but by a minister-recommended tribunal instead, supposedly because state secrets may be involved. If this happened in other countries I imagine the judiciary would be furious that the gov't doesn't trust them with state secrets, & that the gov't would be appearing to undermine their role in society

    • @clray123
      @clray123 Před 9 měsíci

      @@lzh4950 Singapore is a dictatorship.

  • @kamaur01
    @kamaur01 Před 11 měsíci +312

    I thought that H.R.963 when it was passed in March, stopped the ability for companies to do that to customers.

    • @rossmanngroup
      @rossmanngroup  Před 11 měsíci +185

      I'll be honest with you, I did not even read that law. Does it really matter if nobody is willing to enforce it with a fine? czcams.com/video/HibW8CQK1js/video.html

    • @kevinerbs2778
      @kevinerbs2778 Před 11 měsíci +131

      @@rossmanngroup a fine does nothing, how about jail time.

    • @gigiopincio5006
      @gigiopincio5006 Před 11 měsíci +65

      corporations are legally people, except for the fact that you can't actually put them in prison so a fine is the only way.

    • @kamaur01
      @kamaur01 Před 11 měsíci +26

      ​@@rossmanngroup, I agree with you. The problem is that everything is put onto the individual to know each law update and enforce their rights themself. How many people keep up with Bills being passed, have the money for a lawyer to sue when their rights have been violated, or have a system review and mitigate their clerical error?

    • @greschenglin-dz7wj
      @greschenglin-dz7wj Před 11 měsíci +3

      ​@@kevinerbs2778They get someone else to keep the ball going. Or they buy their way out.

  • @Sumanitu
    @Sumanitu Před 11 měsíci

    Everyone is now doing this. From Blizzard a few weeks ago (putting it in their EULA and logging you out of battle net til you agree), to rental companies (putting it in the lease you sign to move in or stay another term). You agree to sue them solo and not be part of a class action lawsuit. This sh*t should be illegal but US congress has proposed a bill 6 times in the last couple decades. It got through the House of Representatives twice. Look up the FAIR act

  • @B.Ch3rry
    @B.Ch3rry Před 11 měsíci +2

    Since 2016… I haven’t brought a Flagship mobile device! My days of spending over $500 for a phone is done!

  • @StudioMiwabi
    @StudioMiwabi Před 11 měsíci +102

    I feel like im cursed lol. Every company I get behind and trust turns tail and becomes just as bad as the other money-grubbing companies like Apple a decade later. Its honestly insane to me that companies can push a change on products youve already paid for just to say that "you cant sue us now if this product turns out half a year later to be a pile of garbage". Reminds me of when I was talking to their customer support earlier this year to get the screen protector replaced as it was one of those folding phones so the lifting of the protector had made it unusable, they then said that "the screen protector isn't covered under warranty" but when you use the phone you have to agree that taking it off voids the warranty, that was insane to me, like how can a part of the phone void the warranty if it isnt covered by the warranty? When just 5 years earlier with my previous phone from Samsung they were more than happy to send their off site repair man to me to fix the thing free of charge because they were so flexible with their warranty. It's honestly just kind of sad that every company seems to end up going this way, being the "good guy" for a few years to get audience trust and brand loyalty just so when theyve roped us into their little eco system they can slowly peel away their mask and take all the features that we liked them for away so they can get little drop more profit. Atleast Apple had the decency to just be assholes off the get-go.

    • @laser__unicorn
      @laser__unicorn Před 11 měsíci +26

      Its called "bait and switch". Also, your first mistake was trusting a big company, especially one that has shareholders.

    • @retrofizz727
      @retrofizz727 Před 11 měsíci +9

      Same, I used to hate apple but well now I have an Iphone and I hate every single company because at the end of the day they are all the same. So, I just buy whatever seems good to me, but I'll never ever "support" a company like I did before. I'll not boycott neither because otherwise I'll never have a phone again lol

    • @superiortoall22
      @superiortoall22 Před 11 měsíci +4

      I think your hatred for Apple probably blinded how these other companies operate lol they’ve been pretty bad from the get go, people just looked past their flaws. Like for the longest time companies wouldn’t even supply their customers with OS or security patches, it was until like 2020 when companies besides Apple started promising to support phones for more than one OS update. You still got phone manufacturers like Sony and Motorola who only do like 1 or 2 years

    • @WoefulMinion
      @WoefulMinion Před 11 měsíci +11

      @@laser__unicorn Increasingly you have no choice. You need something and only three huge companies offer anything viable. They've conspired to be sure at some point independent companies require some service that only the big companies own or control.

    • @Weathernerd27
      @Weathernerd27 Před 11 měsíci +6

      Belive it or not there was a time when companies got in trouble for this sort of thing. Our current government is paid off to the point where there are no consequences so companies will do whatever will increase their profit. We really need a third party neither democrats or republicans will do anything about this.

  • @no1init253
    @no1init253 Před 11 měsíci +85

    Samsung “you will own less than nothing & not be happy”

    • @JosephM101
      @JosephM101 Před 11 měsíci +13

      You forgot "...and we don't give a shit"

    • @justinpatterson5291
      @justinpatterson5291 Před 11 měsíci +2

      @@JosephM101 No no. They do give a shit. It's what's for dinner.

    • @Gyppor
      @Gyppor Před 11 měsíci +1

      Exactly. Everyone is moving towards subscription models and mandatory updates. Your car has a digital dashboard and the company wants to update it, and you don't like the new dash? tough luck, you "bought" it but you don't own it.
      People have become addicted to updates, look at what Tesla does - they've conditioned their users to expect just a little bit more performance or a new feature with every update, so people desire them. Heck, people on phone forums say they're looking for a new one because their old phone is no longer getting updated. it's crazy.

  • @SingularityAdvent
    @SingularityAdvent Před 11 měsíci

    That should not be legal. It's like saying, if we play by the rules and you win, you will forfeit in my advantage. If I break the law, I get not to be liable in any way shape or form. This contracts that are shoved down the throat after purchasing a device from anyone should be denied and ignored in a court of law, since we have no say into it and no power to contribute and address the need of change to it.

  • @UzY3L
    @UzY3L Před 11 měsíci +2

    Samsung went full circle: they have a lawsuit against them for forcing updates on users even when roaming(happened to me over mobile data) and now they're forcing users to accept the new TOS before the device is updated.
    How does this make sense and how is this legal when my device keeps updating by itself, even when I have disabled updates?

  • @trappedindreams4272
    @trappedindreams4272 Před 11 měsíci +28

    I realised that they are against they own consumers long time ago, when they started blocking user's hardware with knox.

  • @MakeitZUPER
    @MakeitZUPER Před 11 měsíci +52

    I agree completely. as a former tech, I would boycott buying products from manufacturers that had unidentifiable or sealed components that prevented me from doing my own repairs. The fact is that the only way to combat this is to manufacture your own products. electronics, appliances etc. I gave up on component level repairs and settle for board level replacement for my own needs. I try to choose high quality manufacturers and their models that aren't renamed under other brands. Bosch or commercial grade appliances for example. CAT cell phones or a ruggedized equivalent, you get the idea. I drive pre-emission diesel trucks for similar reasons as well. The serial data tech is not what I need in my vehicles either. I refuse to subscribe to cloud based services and get tied into their technology. It's open source for me whenever possible with local hardware. Most companies are more interested in collecting our data and marketing to our technology. They want complete control over what we buy from them while we use it. I'm really looking forward to your ad-blocking/anti-tracking software project becoming a reality. Best of luck moving forward.

    • @ambiarock590
      @ambiarock590 Před 11 měsíci +8

      Ad blockers are a god send and the internet is basically unusable without one.

    • @GYTCommnts
      @GYTCommnts Před 11 měsíci +3

      I totally agree, but:
      1) When you are out of options with monopolies or oligopolies is very difficult to be able to choose alternatives that don't do this stuff.
      2) You can't make your own everything: I don't have the time or knowledge to be able to manufacture my own electronics. I admire the ones who can, but I can't. So, I'm stuck with this products trying to choose wisely those that don't do all this stuff. But there are less and less options.

    • @GYTCommnts
      @GYTCommnts Před 11 měsíci

      @@OpenWebDiscourse Very good point, however if you want to be able to work in a city, for example, some of this devices are mandatory. I'm not addicted to my smartphone, and I leave it home for a good part of the day. But for work, I can't escape using it...

  • @blllk8189
    @blllk8189 Před 10 měsíci +1

    Yes I would love to see a phone from a larger company that's just a phone. No locked battery, no locked bootloader, hack it, do whatever you want cuz it's a phone not a contract. At the end of the day you have the phone in your possession and it's yours to modify however you want. This should be the standard.

  • @glavatazelva
    @glavatazelva Před 11 měsíci +1

    your opinion on this topic is definitely listened to.
    I use Samsung and I am increasingly dissatisfied, I first noticed it with the lack of a slot for headphones. a few weeks ago I decided on an additional sim card, which I had to give up because I would have to choose between a memory card or an additional sim card. and the third constant system update notification that appears five minutes after the system update is done!
    they deliberately design products to make it as difficult as possible to operate them independently.
    yesterday I went to deactivate notifications on my Facebook profile, where I had to deactivate about fifteen categories individually!

  • @sephondranzer
    @sephondranzer Před 11 měsíci +209

    I’m not a lawyer, but I recall a lawyer explaining that an arbitration clause doesn’t always hold. I’m curious if any lawyers could poke holes in this particular clause or if it seems solid. I recall a similar move by Jake Paul completely failing for fraud-related reasons and a kind of similar move by ASUS where they had a clause protecting them from exploding CPU’s, even though really that clause was not going to hold up in court if they got sued anyways.
    Edit: just looked into it, and this is verry similar to the ASUS situation. Honestly now I’d really love to hear a lawyer’s thoughts on this because it looks a lot like the ASUS BIOS fiasco with extra steps. How does anyone know Samsung’s products are at fault when there’s no discovery or right to know how it fundamentally works??

    • @lubossoltes321
      @lubossoltes321 Před 11 měsíci +40

      Wanted to write exactly this. Forced arbitration clauses or anti class-action lawsuit clauses will not fly in court.

    • @KR1ML0N
      @KR1ML0N Před 11 měsíci +4

      Was thinking the same thing. Wonder what nick rekieta what think of this.

    • @vcopy9589
      @vcopy9589 Před 11 měsíci

      ​@@KR1ML0Nyou mean cuck rekieta 😂

    • @hopelessdecoy
      @hopelessdecoy Před 11 měsíci +9

      It might scare enough people into thinking they just have to take it though. Bull legaleaze works if no one challenges it

    • @shadowace940
      @shadowace940 Před 11 měsíci

      I think the FAIR act covers this. It prohibits forced arbitration for employment, consumer and other stuff. EDIT: This is small comfort though. Samsung has the money and lawyers to make you want to do whatever they say.

  • @Cylonknight
    @Cylonknight Před 11 měsíci +86

    I stopped buying samsung devices a few years ago after a bad experience with a TV. In technology though, there aren't many companies you can trust. Not asking for perfection, just transparency, reparability and price to performance/hardware

    • @shred1894
      @shred1894 Před 11 měsíci +6

      I've always used Motorola phones. They seem a bit more durable than the other brands and their version of Android is pretty close to vanilla Android in terms of UI/UX.

    • @zomt420
      @zomt420 Před 11 měsíci +6

      What is a trusted TV company nowadays?

    • @Boss-Possum
      @Boss-Possum Před 11 měsíci +2

      I got bitten in the arse by a Samsung TV also. I ditched my Samsung phone for a rog phone. Thing works alot better, has way better battery and a god damn headphone jack. 👍

    • @BABAGARAM
      @BABAGARAM Před 11 měsíci

      You can buy tcl tv's

    • @truthdoesnotexist
      @truthdoesnotexist Před 11 měsíci

      same after the samsung tv and phone I had, I'm never going back and I honestly can't wait to replace my TV as it is the worst one I've ever used

  • @jan-johannes-bosman
    @jan-johannes-bosman Před 11 měsíci +1

    As we say in security “They hide it in plain sleight”. You click any T&C’s you agree to “no rights”. Microsoft, Amazon, Apple, Samsung etc. Those T&C’s can sometimes be over 400 pages. People should take time out and discover “What matter most” or continue to feed the beast.

  • @chrisbaker8533
    @chrisbaker8533 Před 11 měsíci

    the funny thing about arbitration, it can be weaponized against companies that use it.
    One of the interesting factors of arbitration, the company is, generally, on the hook for the fees of the arbitration.
    While it's generally cheaper than going through the court system, if enough claims are made, it can potentially bankrupt a company, or at least make them pay attention.
    According to a Fortune article from 2022, amazon dropped their arbitration clause after they got smacked with 75k arbitration demands over echo.
    I'd be interested if this 'agreement' would even stand up in court.
    Let the lawsuits being!!!

  • @greatestcait
    @greatestcait Před 11 měsíci +32

    I bought a Galaxy A53 earlier this year, and a Samsung TV last year. This honestly makes me wish I hadn't, but I can't change the past. I didn't realize they had been pushing this crazy anti-repair stuff (although in retrospect I probably should've expected it), and now I'm wondering where I can go to get devices from a company that doesn't hate me.

    • @donixion4368
      @donixion4368 Před 11 měsíci +14

      This is sad. I find that Samsung has some of the best screens for their TVs and Phones. To have to give that up because they have gone anti-repair shall be hard for me.

    • @SethCrowderMusic
      @SethCrowderMusic Před 11 měsíci +3

      First yt comment in actual years but here goes, i also have the same issue and i disagree with the thought that louis is being dramatic very strongly but of course no hate to anyone. I have the same issue of having a samsung phone and am wondering the same thing, i do know that there's options for a guy like me but my belief (even if im still using a hell brick) is that we should ideally not stand for it EVEN if there's no option because its designed so that there won't be. They want you comfy in their ecosystem so honestly guys like me or you should try all the harder. So my solution will be ordering a phone (maybe off amazon but honestly i bet i could do first party, screw amazon too) and thataway its not OEM locked. I should be able to just switch that to my carrier and i have a desktop that i think i'll just copy my phones file system to and not bother sorting the data, and just get what i need from it to a new phone as i go? See there is still the issue of your ISP spying on you, but i think the spirit of it is, that if you keep fighting and trying your best, you can get more and more weened off of the beasts system. So yeah i'd recommend not buying from an isp or something so you have it oem unlocked and i hope this helped. Also theres this fella named rob braxman and he has alot of great videos on this subject. But like i said i'm in the same situation and got some consideration to do.

    • @AMP_PLUS
      @AMP_PLUS Před 11 měsíci +3

      @@Sidowse their phones are not cheap. they are always making profit with a sell, no matter how "cheap" the phone is

    • @AMP_PLUS
      @AMP_PLUS Před 11 měsíci

      @@Sidowse fair enough

    • @OldManBadly
      @OldManBadly Před 11 měsíci

      @@rng_stuff The funny part is the A53 is nowhere near a flagship, it's a very midrange phone in the A series, which is not a flagship line at all. These are much more work a day phones with damn good specs for middle ground money. My experiences with Samsung have generally been good, with the exception of a phone sold to me by a dealer that turned out to be grey market and as a result not under warranty. I had to deal with the dealer, and got that mostly sorted.
      Samsung send regular updates, they keep their phones generally in good shape against known attack vectors, they keep the OS version up there pretty well, and their interface version is pretty reasonable. I get occassional (like 1 a month) notices for Samsung offers, but they seem to mute well.
      Most companies, businesses, and the like in the US in particular seem to be heading towards "no sue" terms. It is obviously to their advantage, and stops the greedy piling on of ambulance chaser lawyers who look at class action as a way to schoop millions in legal fees while the affected class gets pennies or nothing of real value at all.
      Louis, how about a series about ambulance chaser lawyers?

  • @isingra
    @isingra Před 11 měsíci +59

    It feels like you could spin a cartoonishly large wheel with all the big brands listed on it and still accurately guess which one will next treat their customers poorly.

    • @kbhasi
      @kbhasi Před 11 měsíci +1

      As long as those are owned by publicly traded companies, as far as I can tell.

    • @the_expidition427
      @the_expidition427 Před 11 měsíci +5

      Treating clients badly is not an exception whether a company ir publicly listed or not

    • @Dwyriel
      @Dwyriel Před 11 měsíci +2

      All of them? :)

  • @giani1649
    @giani1649 Před 11 měsíci +1

    hi! what phone brands do you recomend? thanks

  • @razzakbane
    @razzakbane Před 11 měsíci +2

    I have a Samsung Galaxy S21 and the first Galaxy Watch. I've been frustrated by a lot of things in those devices and want out with my next phone, but I don't know which brands tend to have high quality, reliable phones. I haven't decided if I want a folding one yet, but does anyone have any suggestions on who actually knows what they're talking about for phone reviews? CZcams is bloated with people that push pretty crappy phones.

  • @CMDRSweeper
    @CMDRSweeper Před 11 měsíci +26

    I love the cooler news is that I can say "Agree" to most of these agreements, but when it comes down to it, local law got my back.
    It is impossible for me to sign away legal rights in any document or contract as a consumer, no matter how much legalese these lawyers belch out and I sign.
    The moment it touches what is written I have a legal right to and a judge looks at it, whatever that contract is written in and about suddenly becomes toilet paper grade rather than legal grade.
    A bit worse for people elsewhere in the world.

  • @syko2164
    @syko2164 Před 11 měsíci +13

    Pretty sure I've heard from lawyers that they can't force consumers to sign a contract under duress. Also, if you have auto-update you've not agreed to anything.

    • @tomd96
      @tomd96 Před 11 měsíci +3

      There's probably a clause in the auto update software that covers this exact thing.

    • @vladlu6362
      @vladlu6362 Před 11 měsíci +4

      ​@@tomd96Not if you can't disable the auto update.

  • @NoJersey
    @NoJersey Před 11 měsíci +1

    Nearly every rewards program you sign up for has similar terms in which the "member" agrees to give up their rights to join class action suits.
    When they ask me if i want the additional warranty, i tell em i dont want the product anymore. If the product cant be trusted to work for a couple years, I dont want the garbage.

  • @eattherich9215
    @eattherich9215 Před 11 měsíci

    @1:45, in my country that is called an unfair contract term.

  • @dougleclair
    @dougleclair Před 11 měsíci +45

    The only SSD I've ever had fail was a Samsung 980 Pro 2TB. The drive was only 1 year and 3 months old and only had 300GB of data. The "available spare" fell below the threshold and the drive put itself in read-only mode borking my home server still going through the RMA process. Always great to be forced to mail back a read-only locked drive with your personal data on it to get a replacement.

    • @BeamDeam
      @BeamDeam Před 11 měsíci +2

      Isn't it funny, that I had a failing Samsung SSD (870 Evo 500GB) last week that I bought a little bit of 2 years ago.
      I couldn't perform any backups on my Homeserver anymore and as I checked the logs I saw, that it can't read some clusters.
      But it still was writeable. Luckily I could backup the whole drive (without the unreadable sectors) and transfered it on to a new drive. It seems that no important data was impacted. (There wasn't any important data on the drive, just OS data and configuration, which would have been a little hassle to setup again).
      Is it possible that you have any service on your Homeserver that writes often to the drive like PiHole? PiHole writes a lot to the drive, because of its logs. That killed many SD Cards in my raspberry pi after about 3 months. If you use PiHole I would recommend either disabling logging or mount /var/logs to a ramdisk, so the logs don't wear out your drive.

    • @dougleclair
      @dougleclair Před 11 měsíci +2

      @@BeamDeam thanks for the thoughtful response. Yes! Was running PiHole the drive failed at 12TB total written. I think they claim 1200TB lifetime for this model. But I'll definitely look at relocating the logs when I get it back up and running!

  • @qerupasy
    @qerupasy Před 11 měsíci +12

    The best thing about Samsung TOS updates is the way they are presented on my old tablet: It's a full-screen thing with a huge title about how there's a TOS change, but the new TOS is not on the screen. Instead, the entire screen is blank with a single line of text at the very bottom about how you should read and accept the new terms. Right next to that is a button that reads "continue". It doesn't say "accept". It says "continue".
    If you think that this button takes you to the new TOS, you are wrong. If you click the button, the app just assumes that you have accepted. Instead, you have to click a hyperlink in that one lonely line of small text at the bottom of the screen. It does not say that. It does not say that you accept the TOS by pressing that button. It does not offer a straightforward way to go back and read what you apparently just accepted.
    TL;DR: I have no idea what the last four or five Samsung TOS updates said because Samsung designs their app interface deliberately to make it as easy as possible to accidentally accept while trying to get to a screen where you can read the terms.

  • @HardProduct
    @HardProduct Před 11 měsíci +1

    My last phone from them was Note 4 (I used it till 2019 I think) with the 2560*1440 display, 3,5mm jack 192/24 PCM, removable battery and SD Card.

  • @sebay4654
    @sebay4654 Před 10 měsíci +1

    I would want to sue purely on the grounds that such a clause is unlawful

  • @gustavofigueiredo1798
    @gustavofigueiredo1798 Před 11 měsíci +9

    They died for me when they removed the charger from the box. And that happened after they did a bunch of the things you cited on this video, like the headphone jack removal, adopting the notch after making fun of it...

  • @Sigilstone17
    @Sigilstone17 Před 11 měsíci +16

    I noticed this in the recent update. I'd like to see it actually stand up in a case (Verizon also used the same update to helpfully install a bunch of skeevy games I didn't want.)

  • @antilogism
    @antilogism Před 11 měsíci

    I recently needed a new phone and had a hell-of-a time finding one that could fit in my pocket! I settled on a Samsung A10e. Just small enough. USB-C is nice. TRRS so I can plug in my headsets, Grado and Sony headphones sound good, my lav mic plugs right in for an extra audio channel for video documentation. The only issue is that it has a short battery life. That wouldn't be much of an issue if I could swap batteries like on my old G Moto 5. I hope the range of products improve by the time my A10e bites the dust.

  • @nancienordwick4169
    @nancienordwick4169 Před 11 měsíci

    My last Samsung update said nothing about this when I tried to figure out what things the update would change. Hmmm

  • @prophecy0731
    @prophecy0731 Před 11 měsíci +24

    Question: What should I buy then?? Im literally growing into an old man with how im dissatisfied of all these changes. Life was so diff in 2007.

    • @crazykhespar8487
      @crazykhespar8487 Před 11 měsíci

      Agreed. Apple and Samsung are both evil as fuck. What do I move to?

    • @gustavofigueiredo1798
      @gustavofigueiredo1798 Před 11 měsíci +2

      Same.

    • @ambiarock590
      @ambiarock590 Před 11 měsíci +3

      Same here. Are we at the point where we need to go back to flip phones?

    • @gustavofigueiredo1798
      @gustavofigueiredo1798 Před 11 měsíci +3

      @@ambiarock590 I'm almost doing it already, my smartphone, which I've had for 7.5 years now, is just for watching youtube and doing "computer things", email, researching stuff...

  • @silvermanemilard
    @silvermanemilard Před 11 měsíci +12

    This arbitration clause is EVERYWHERE now. And it sucks. My Galaxy S5 finally gave up the ghost, but I refused to 'downgrade' to the current Samsung. I'm using an older Motorola that at least has the port and memory slot.

    • @rexsceleratorum1632
      @rexsceleratorum1632 Před 11 měsíci +1

      Buy a $200 Xiaomi Redmi/Poco (one with a snapdragon) and install a custom ROM? Not sure about their arbitration clauses though.

  • @daveofyorkshire301
    @daveofyorkshire301 Před 11 měsíci

    I don't know about other countries but you can't sign away rights - even if you try, even consumer rights, they aren't rights if they can be denied they're privileges. Attempting to write that into a contract can leave it open to being set-aside, effectively voiding the contract.
    So I wonder how these contracts read in the UK? Or if they have been challenged yet in the courts?
    I wouldn't be surprised if Europe or a subset of it (the EU) have similar protections for the consumer...
    Hasn't there just recently been an EU legislation change to force replaceable batteries in mobile phones?

  • @spaceteapot
    @spaceteapot Před 11 měsíci

    The first thing I did was turn off 5g when I got my s23 ultra after I noticed it was draining too much battery. This is just ridiculous

  • @DeoFayte
    @DeoFayte Před 11 měsíci +8

    I'm fairly confident something like that wouldn't hold up very strongly in court.

  • @vlee9275
    @vlee9275 Před 11 měsíci +17

    Samsung also has the best spicy pillows too c:

  • @Jrichardstein
    @Jrichardstein Před 2 měsíci +1

    I searched Samsung Loius Rossmann and Samsung Arbitration and found this, 8 months ago but still going on I guess. I have a Samsung "smart" oven, laugh please, I didn't buy it it came with the house. The clock on the oven requires the app to update, or more annoyingly, switch off and on power to it to get the clock reset to show up. I go to log into the app and I see a terms and conditions agree notification, click in and sure enough there is the same language you're talking about. Now this is a little different considering its a major appliance. I don't need my oven to be smart, all this stupid thing can do is let you turn on the oven light from your phone and preheat from your phone if you click a button on the oven first. Stupid tech we don't need, but I would like to be able to set my fricken clock without accepting a 100 page terms and conditions contract...

  • @interru_io
    @interru_io Před 11 měsíci

    They can write whatever they want. It's not legally binding in europe because:
    - You need consent during the purchase.
    - Such a significant clause needs to be prominently advertised.
    - Clauses in a contract that are grossly unfair and leave someone legally defenseless also are void.

  • @Gnomleif
    @Gnomleif Před 11 měsíci +16

    "Would this affect whether or not you're going to purchase a Samsung device in the future?" It already has. Not in the market for a phone right now, but I am considering getting a 4k TV either this year or next year. Samsung was one of my top choices for the longest time, but between this, people telling me they're shoving ads in everywhere, and what appears to be poorly optimized smart functions, they're dropping off the list pretty fast.

    • @crazykhespar8487
      @crazykhespar8487 Před 11 měsíci +7

      Its amazing how much you can affect your company's decade+ long track record of high quality goods with a couple years of malicious anti-consumer low quality goods.
      Its almost like... Shooting your customers in the feet to watch them dance... Drives them away?

    • @fantabuloussnuffaluffagus
      @fantabuloussnuffaluffagus Před 11 měsíci +3

      I have a Samsung TV, about 18 months after I bought it ads started appearing in the OS. I shut off the network and use it as a dumb monitor. I'm never buying another Samsung product unless they are the ONLY option.

    • @Roxor128
      @Roxor128 Před 11 měsíci +2

      @@fantabuloussnuffaluffagus Mum bought a smart TV, also from Samsung, and against my advice, but we struck gold: the WiFi doesn't work (and the room layout doesn't permit running a cable around it), so it _can't_ be used as a smart device! We're just using it the same way we used the previous one that died on us, just with HDMI inputs instead of component and VGA.

  • @anonp2958
    @anonp2958 Před 11 měsíci +26

    I completely dropped Samsung, as a company I chose every 18 months, about a year or so ago. I now have a Pixel device with which, strangely enough as it's owned by Google, I am able to unlock and reflash with ease. The Pixel device is as close to a free device (especially once flashed) as you can get whilst still staying mainstream and not veering off into Libre type phones.
    A family member has had a birthday recently and I bought them a Pixel device which moved them away from Samsung as well. I will always recommend Pixel from now on (until they also go down the same path as Samsung and others that is).

    • @kbhasi
      @kbhasi Před 11 měsíci +4

      Right. I forgot that Sony Xperia phones weren't available in some countries, so Google Pixel would be the next best thing for some people.

    • @Mel-hn3kf
      @Mel-hn3kf Před 11 měsíci +4

      I have pixel 3 xl thanks to custom rom community i can keep using my pixel 3 xl because ease unlock boot-loader on fully unlocked pixels....

    • @dayko.
      @dayko. Před 11 měsíci +1

      What exactly are the benefits of flashing your phone? What can you do that you previously couldn't? As someone that has always just kept my phone for about 3 years and then upgraded I am wondering what other options there are.

    • @faheemabbas3965
      @faheemabbas3965 Před 11 měsíci +3

      Have you had anything wrong with reception? I heard their reception wasn’t good…

    • @anonp2958
      @anonp2958 Před 11 měsíci

      @@dayko. With the utmost respect, Google (or other search engine) is your friend. You can post this exact question into your favorite search engine as well as mostly every other question too.
      I genuinely am saying this to help you help yourself. You can build up entire skill sets by simply knowing what to ask search engines and following the rabbit hole from there.

  • @diosoth
    @diosoth Před 11 měsíci +1

    I have a prepaid Samsung phone. Every time I set the thing down it activates apps because it seems to register phantom presses in the process. Meanwhile some presses I do make go unnoticed. It often refuses to make calls giving me the "not registered on a network" error even with 2 bars of service, necessitating restarting the phone. I can receive a text, reply to it 10 second later & it will be unable to send claiming no signal. I wouldn't buy another of their phones based purely on how poorly made & poorly functional they are.

  • @rcconroy
    @rcconroy Před 11 měsíci +1

    I never pay much attention to the "terms of service", but many of the missing features and other issues you mention are exactly why I left Samsung mobile devices. The arbitration clauses are buried in everything nowadays. They mean virtually nothing in the age of disposable devices.

  • @jormungand72
    @jormungand72 Před 11 měsíci +6

    I love how my samsung forces updates that I do not approve, and they ALWAYS disable my alarms, usually disable my ringtone and notification sounds, and sometimes even prevents me from receiving any calls or texts until I turn the phone off and remove the sim card... Meanwhile both my HTC phones work great despite them being 5 and 8 years old...

    • @wolphin732
      @wolphin732 Před 11 měsíci

      Sadly HTC tried to spread out too far too fast... or samsung would not have been able to take over

  • @Rakenclaw
    @Rakenclaw Před 11 měsíci +4

    It amounts to "You can't sure us because we said so!". You can still sue them anyway folks individually or class action.

  • @goury
    @goury Před 11 měsíci

    I remember being on the Galaxy S2 private presentation and being told by 이건희 that Samsung wants me to install whatever I want on it and that they will make sure everything I need for doing so is available.
    Be it a key to unlock the bootloader or every driver for every chip inside, they were working together with AOSP and CyanogenMod teams (and giving them a lot of money and other resources) to be sure everyone can install whatever on that phone and have no problems doing so.
    That was very long time ago.
    Corrupt or not, 이건희 was a good person.

  • @davidgoodnow269
    @davidgoodnow269 Před 11 měsíci

    Did anyone see the new law in Pennsylvania requiring anyone trying to sue a company there must receive the agreement of that company to be sued?

  • @ryangrogan6839
    @ryangrogan6839 Před 11 měsíci +11

    I have been avoiding the update screen for about 9 months. They try to keep you from moving from the screen, however you can get around it by using the task bar or using the task manager. I think this is intrusive and absolute hot garbage. I'm waiting for a zero day to come out, so I can unlock, root, and then disable OTA updates.
    Edit:
    I am using S22 Ultra, on android 12. Last I updated was in October.

    • @a_droid_human0id_1111
      @a_droid_human0id_1111 Před 11 měsíci

      What do you mean by zero date?
      And is exynos or snapdragon?

    • @Jeromeeb
      @Jeromeeb Před 11 měsíci +2

      @@a_droid_human0id_1111 he means a new exploit to gain root access on his phone

  • @BryanTorok
    @BryanTorok Před 11 měsíci +2

    I loved my Samsung Galaxy S5 with the replaceable battery, headphone jack, SD card slot until Verizon did something to their system in upgrading to 5G to make the phone drop signal for minutes at a time. So, I up graded to a S9, glued together, but still headphone jack and SD card slot.
    My local Verizon store offered me a heck of a deal on a S22 prior to the S23 being released. I almost bought it. Now, I'm glad I didn't.

  • @NPurvis7622
    @NPurvis7622 Před 11 měsíci

    Pretty scary, I'm on a refurbished Note9 right now, got the 3.5mm jack and stylus, main reason I bought it and wanted to repair my screen still, but man... it flew out of my pocket at my auto shop, and idk if it's worth it now if they're going to behave like this. This is so shitty.

  • @saumyacow4435
    @saumyacow4435 Před 11 měsíci +3

    Sad thing is that there is not a lot of choice anymore. I've usually had Samsung phones, but you're right that they are behaving more and more like Apple and it sucks.
    One trend I couldn't stand is the whole "display must go edge to edge" thing. Which means (I have an A70 now) that you can't pick it up or handle it without accidentally touching something. (It's hard even with a case). I'd really love to be involved with the design of a entirely new phone, but sadly lack the capital. Yes, headphone jack. Yes, removable battery and a few other things like having a bit of margin to handle it. Not to mention not loading it with software that treats you as the product.

  • @---ml4jd
    @---ml4jd Před 11 měsíci +8

    i LOVE the fact that ross started making more general content.

  • @luketorpedo
    @luketorpedo Před 11 měsíci +5

    That they would even consider doing something like this, on a product you already own, is absolutely insane.

  • @jaredrousselle3984
    @jaredrousselle3984 Před 11 měsíci +3

    I wish Samsung would at least let you unlock the bootloader once they stop providing updates for device. It should be no different then installing Linux on a PC or mac. If you wanna "protect" the consumer keep providing me updates so my device is still secure then. I have a tab s7+ that was a $1200 tablet when I purchased it back in November of 2020. That device is almost 3 years old and I'll be lucky to get a few more security updates but that's it.

  • @HAWXLEADER
    @HAWXLEADER Před 10 měsíci

    Isn't the bootloader locked only in the US?

  • @XecularOfficial
    @XecularOfficial Před 11 měsíci +5

    This is why I switched to an Xperia. It actually lets you select what network types you want and comes with a setting to unlock the bootloader

    • @andrewk8636
      @andrewk8636 Před 11 měsíci +1

      Yep I'm switching to Xperia too. This was the last straw for me. I still haven't updated

    • @XecularOfficial
      @XecularOfficial Před 11 měsíci +1

      @@imarocketman90 I'm aware of how bad Sony is in other markets, but in this case they are currently one of the only manufacturers of flagship grade phones that still offer expandable storage, an unlockable bootloader, a headphone jack, etc. All the phone companies I know of are anti-consumer, so I may as well go with the lesser evil yeah?

  • @DavonGrahamTV
    @DavonGrahamTV Před 11 měsíci +30

    Louis love your videos. I swear i watch every one you post. Keep up the amazing content. You help me advocate against these horrible companies. Hope you have a wonderful day good sir!

  • @colewillis6168
    @colewillis6168 Před 11 měsíci +1

    I was once a huge samsung fan. But 3ish years ago I found out they were becoming Apple-Lite. I have purchased the last Samsung device I will ever own. My line in the sand was/is expandable storage. I refuse to own a product, any product without that option.

  • @moraxul5033
    @moraxul5033 Před 11 měsíci

    Any recommendations as to what brand could I switch to that is not Apple? Preferably brands that are compatible with Android.

  • @apricotdog
    @apricotdog Před 11 měsíci +15

    They acquired LoopPay about 8 years ago and became the only company that made phones they could interact with magstrip readers for contactless payments (something that is still necessary in a lot of places). When the S21 came out the chip that could spoof magstrips had been silently removed. I had to purchase a Galaxy Gear3 (the last watch to have the hardware) to be able to continue to use magstrip technology. I use it every week. It's the only reason I still use Samsung products but if I can no longer use this watch I'm done.

  • @Blues2022
    @Blues2022 Před 11 měsíci +7

    It makes me sad because I recently got a S23 Ultra back in March, in part because I did not want to support Apple again, only to have been stupid enough to essentially buy an iPhone with a different logo in terms of corporate consumer (un)friendless. I have a Pixel as well which I love dearly and especially the ability to actually use different operating systems, but I have constant modem and connectivity issues that prevent me from using it as a daily driver. Honestly, if Google can get the modem right with the Pixel 8 I may stick with them full time, at least until they decide to go the way of Samsung and Apple, and then I guess I look for a smaller company who actually cares about consumers.

    • @TwinShadow_Fox
      @TwinShadow_Fox Před 11 měsíci

      Maybe I'm fortunate, but most of the issues I've had with a Pixel (I've owned a 4 and now on a 7) have been somewhat minor and I can easily work around them. The only real problem I have currently is T-Mobile's a bit spotty with 5G in my area, which for DFW, is kinda interesting. Though on 4G LTE, it's fine. I sometimes do flip off the 5G now and then for a more stable connection, depends on my mood.

    • @Blues2022
      @Blues2022 Před 11 měsíci

      @@TwinShadow_Fox yeah I also have a Pixel 7 but its modem crapped out so often and always required a restart to fix that I needed something else. I still use the phone as a pseudo-tablet, just not my everyday phone.

  • @curtmayer1070
    @curtmayer1070 Před 11 měsíci +1

    I've kicked Samsung to the curb too. The bloat ware got me.

  • @terranceoliver8935
    @terranceoliver8935 Před 11 měsíci

    As the tech nerd on my family I have been asked more than once why I don't have a galaxy phone. Once they locked the bootloader it was a no go for me. I love installing my own os once the manufacture decides they don't want too no more

  • @greentea7180
    @greentea7180 Před 11 měsíci +29

    One of my biggest regrets in the last couple years was buying a Samsung phone. I didn't like how One Plus removed it's pop up selfie camera and their design was just going downhill in general, basically following in Samsung's footsteps. Figured if I was going to get screwed I might as well go with one of the "best" options, LOL, I got played like a damn fiddle, yeesh, just what a mistake. Samsung's OS is so restricted now I practically feel like I'm using an Apple device (okay, it's not THAT bad I at least have control over my internal files). Galaxy store is mandatory for quite a few things, I can't install a new version of samsung health to track my steps because it requires the galaxy store, or it did last I checked a few months ago. Galaxy store will also auto install BS like Facebook, in fact I went through a nightmare loop trying to purge Facebook from my phone because Samsung and T-mobile took turns reinstalling it. Ultimately I had to use 3rd party software to scrub the galaxy store and t-mobile software from my phone to stop Facebook from popping back up. I swear these companies are in a race to the bottom, when did things change from a race to the top? I think around 2012-2015 but I'm not entirely sure. I blame Apple really, they paved the way for all these predatory business tactics.

    • @aared
      @aared Před 11 měsíci +1

      Not a lot of people know about tools such as Shizuku and Ice Box, which together allow you to disable any app on your device including system apps. I use them to disable Samsung's bloatware, including the system level Facebook applications. When they're disabled they don't get updates either
      Samsung actually offers more customization than any other OEM through their Good Lock suite, which is the reason I use them. For example you can alter the app switcher interface and completely customize the colors of your entire UI. I tried OnePlus and Pixel devices, and the only one that even came close to that level of customization was the pixel but only when I rooted it which caused other problems
      So after disabling the undesired content Samsung works well for me, maybe these apps will help you

    • @Embargoman
      @Embargoman Před 11 měsíci

      Get a Pixel then, or my advice Xperia!

    • @kinazura590
      @kinazura590 Před 11 měsíci

      @@Embargoman Those are viable options only if you've got the budget to back it up. Here in Europe both Pixels and Xperias cost a fortune compared to Samsungs, Xiaomis etc.

    • @Embargoman
      @Embargoman Před 11 měsíci

      @@kinazura590 To say their is Motorola I bet that could be affordable and yet is selling like hotcakes.

  • @stigmaoftherose
    @stigmaoftherose Před 11 měsíci +5

    I am under the assumption samsung has commited fraud in regards to their terms of service as I have had many pop ups asking me to click I agree and I never have clicked it. I have not in any way said I agree but they still think I am under thier terms of service. I should probably look to sue them tbh but i have no clue what sort of lawyer i could use or how to find them.
    The problem is I absolutely love my samsung Z fold as there is no other phone anywhere like it.

  • @SeraphX2
    @SeraphX2 Před 11 měsíci

    Not once have I taken part in a class action lawsuit that I could have. Also, I can't see where a class action law suit hasn't ever been over something petty in most cases.
    I can't even fathom why I would need a class action lawsuit that would fix anything concerning my phone.

  • @OperationDx1
    @OperationDx1 Před 11 měsíci

    It should be basic law that a company can not write a clause preventing a lawsuit for any reason. In fact it should be illegal to try and major penalties should be enforced if attempted.