Drive-Thru AI Chat Bot vs Fast Food Worker
Vložit
- čas přidán 28. 04. 2024
- by @wsj • Drive-Thru AI Chatbot ...
► Asmongold's Twitch: / zackrawrr
► Asmongold's Twitter: / asmongold
► Asmongold's Sub-Reddit: / asmongold
► Asmongold's 2nd YT Channel: / zackrawrr
Channel Editors: CatDany & Daily Dose of Asmongold
If you own the copyright of content showed in this video and would like it to be removed:
/ catdanyru - Hry
This is great because it’s a robot so you can force it to be enthusiastic and nice to customers without destroying its soul like a normal fast food employee.
Burger King now has a cheery ai that goes “welcome to Burger King where you’re the king!” They should force the regular employees to say that line
you can't destroy an employee's soul without employees 😂
@@bc9554 hell no lmao. you wouldn't say it if you worked there either.
@@bc9554employees haven’t been that enthusiastic and sincere since the 50s 😂
Skynet trying to kill humanity suddenly makes alot more sense now.
"dude from the hood starts ordering."
AI: What??
and theeeeen
Frfr cuhh ong no cap
Just record hundreds of hours of hood fast food orders to train the next AI and it will nail it. It'll even talk back hood style.
@The8bitbeard 😂😂😂😂
"Welcome to McDonald's how may I help you?"
"Aye wassup Bruh lemme get 4 mcdoubles and large fries"
"You got it my nigga"
"I'll have two number 9s, a number 9 large, a number 6 with extra dip, a number 7, two number 45s, one with cheese, and a large soda."
- Melvin "Big Smoke" Harris
"Hi, I want a cheeseburger. Also id like to add 35 french fries to every order after me. Thanks"
And substract 1 nugget from each order after me too 😂
Best comment. 😅
It seems like something that is easy to isolate and fix, they probably restart the AI session between orders
Yes😂
Your card gets charged for every single order because you said YOU would like to add fries to those orders.
"We have no interest in reducing staff" means we wont re hire when staff quits or gets fired.
It actually means "we aren't promising not to reduce staff."
I disagree. I run a restaurant and some of the hardest challenges is people not wanting to work. Adults apply and work and we get plenty of kids, but kids can't work all day and we must adhere to strict labor laws. So if we can re allocate people from taking orders to making food faster or bagging it up faster, then that's an absolute win. Of course, its more financially helpful too, and if the system is perfected, then people become redundant like many other things.
@@bedinor Well, a small correction here- people do not want to work your manual labor job for the wage your paying. You are now experiencing what the fruit industry has been for decades, and what other tradeskills have been seeing for years now. Who the heck wants to work at your stinky resturaunt when they can be a tiktok star, or go to school for that special art degree? The only people taking resturaunt jobs are people with no options. Hours suck, pay sucks, being on your feet all day sucks, dealing with the public sucks, and just dealing with food in general is a hassle...
Hate to say it but even me, as a trained cook, I am looking to get out of the service industry. It is just not worth it anymore lol
@@Desu-Desu-Chan-Santhey can't be a TikTok star though. You gotta put in a lot more work just to get to where you can get $50-500 per sponsored deal and they aren't going to be able to get a sponsored deal every day probably not even every week.
If you can't handle the face to face assholes wait till you get a load of the anonymous haters.
@@makaisenki I did not say it was smart, but that it is the mood.
'Is it replacing real jobs..'
The dumbest question in internet history
😂😂😂😂😂😂 it's fucked machine but yes let's hype for family business sake 🍶
Well when low skilled winners demand $20 for a low skilled job that can be done by a robot, what do you expect? The robot pays for itself in no time.
Edit: Here come the comments where the shoe fits! If you're unhappy with your value, you know what to do. Will you though?
every job can be replaced by a machine stop being delusional
@@SpkillerGamingyou’re not wrong.
@@madlinkers8595 Its called sarcasm..
ai catgirl drive through worker
I will be fat if they do that
Would you like your burger dipped in bath water? UwU
The future is now
Where are all of y’alls fathers?😂
@thedeathleaper2009 projecting are we?
I got hired at a Taco Bell for an assistant manager position years ago. One of the silliest stories I tell about my short time working there was about them showing me how to do inventory my second or third day. They give you a list of all the items and you're supposed to fill out how much you have. The other manager who was training me points to a bag of cheese and says, "cheese is five" and I'm like, okay. Then they point to a bag of beef and say, "beef is 3 and a half," and they do this for all the items were meant to inventory. So eventually I ask, "what are the numbers for? Because at this point you've just told me things like, 'cheese is 5' but idk what 5 is supposed to represent." In all seriousness, this other manager looks at me and said. " I dunno, cheese is just five"
30 minutes later I opened a box that contained 4 bags of cheese and the box said 20 pounds on the side of it. I just started laughing.
Inventory was done by weight, yet as far as anyone else was concerned, there were just arbitrary numbers assigned to things. A literal manager couldn't answer the question about it.
Idk why people kept trying to defend Taco Bell so much lol
McDonalds has a far easier inventory app where it just lists the items and how it's counted, like case, sleeve, or unit... with some things being gallon like oil or soda...
Thats awesome xD
"Why is it 5?"
'Who knows, not my Feken Jabbb..'
Idiocracy meets 'Foundation'
He’s not paid to know why, just to say the right numbers
Cheese = 5, don't @ me
Even if they fully automate their entire workforce, how much do you want to bet they'll keep charging like $18 for a Big Mac, fries and a drink.
dont forget tip AI too lol
why would they ever pass the savings onto the customer?
As long as the robots can get my order right because currently it's a struggle trying to get my order without something missing.
100% Way better than interacting with employees that are on their periods.
Some entitled ones asks to get a tip when they dont' even tip others themselves so what a mere hypocricy. AI is just better in every way. They're not perfect but can be perfect like any human.
Japan does automated crap with vending machines already and some with robot AIs but none of them gave a fuss like the western world does.
I used one of these at a panda express and it was the biggest piece of shit I've ever seen. I had to pull up to the window to order because it broke. Can they wait for this tech to not be shit before they implement it?
All I ask is these companies upgrade/replace their horrible-sounding mics. There’s no reason a fast-food microphone/speaker needs to sound like a soldier urgently calling in an airstrike while under fire.
they sell the tech to them as better than it is.
The tech is better they’re just cheap and buy the worst iterations plus California’s minimum wage bill has expedited this process
@@tiestofalljayscommander commander 😂 i said i need an air-strike!!!
Welcome to being an unpaid alpha tester.
You know what is better.. just have a board and punch in what you want.
No humans prefer to complicate simple tasks instead. Especially us Americans.
Nah. I go into McDonalds and I'll stand at the register. Fuck those screens.
What's better is a human taking my order and handing me food. If I wanted to order from a computer I'd use their app for the curbside pickup.
Chic-Fil-A perfected the drive-thru over a decade ago - all other drive-thru innovation is a complete waste of shareholder money and customer patience.
Yeah, because waiting for 20 minutes while some old lady tries to figure out the touch screen sounds amazing.. People saying touch screens don't know what they're talking about. Using a touch screen out of a car window is a horrible idea.
hell no , imagine how dirty those screens are. i hated using the screens inside mcdonald’s just thinking about kids and people touching them
AI about to get a whole lot of "I'll have two number 9's, a number 9 large, a number 6 with extra dip, a number 7, two number 45's, one with cheese, and a large soda."
People memeing about Big Smoke's order when all those order were the combination of whole CJ's gang inside the car and he said it in one go. I wanna state this to avoid confusion.
@@waryth4475yea people don’t understand that most the time
"What I like about a drive through is talking to another human" said nobody ever
Man Asmon's rant at the beginning reminds me of the theory that, that's how DMV recruits their workers... they go to all the worst run locations, find the absolute slowest, non-efficient, and least friendly people and hires them instantly.
Well, at least they're accurate and make the least amount of mistakes. Right?
...
I mean, all this time inefficiency must be for something.
...
RIGHT?!
This depends where you live. If you live in a Republican-run state, that is actively trying to undermine the quality & efficiency of government, then you'll see this. Where I live, the DMV has become WWWAAAAYYY better over the past 10 years (now, you make an appointment online and you spend less than 30 minutes at the DMV)
The less inclined you are to use a government service, the more money that's sitting there waiting to be embezzled by the government. When they "fund" something by passing legislation, all that money goes into a big pot. If no one collects that big pot, the money is freed up to go towards whatever they want. As long as the auditors are always underpaid and the "services" and "emergencies" overpaid, they will never need to balance the budget and can get as many kickbacks as they please. This is why a bag of washers for the military goes from $100 to $90,000 just because Congress signs off on it.
TL;DR: Bad employees = less use of service = more funds for money laundering.
Show me a socialist program and I'll show you a mafia racket.
ya these goverment workers don't give a shit about customer service lol
@@billytringuyen1 that wouldn't be a problem if you could just use another government...
Oh wait...
next up is the AI asking for a tip
"I feel like this is just a big flow chart"
Yes welcome to "AI"
Flippy's domain expansion is more powerful than expected.
In Germany most fast food chains have an app now, you can just put your order together in there, drive to the restaurant, tell them a number and get what you ordered. That feels much more relaxing and convienient than this AI stuff.
It's the same in North America, but very few people actually use it I think. I actually prefer to use the app for ordering because it streamlines the entire process for me. I was just in a McDonald's drive-thru yesterday and the car in front of me, whom I think was doing a pickup for herself and her co-workers, pulled out an actual, physical list to make her order at the speaker. I couldn't help but think: If you'd just made your entire order via the app back when you were at work, you could have just pulled up, given your order number, and gone right on through.
Yes, we have that at every restaurant as well in the USA
I use the apps to order and just pick up in the drive thru as well. There's usually offers on the app that save some money or get something for free as well
Keyword
Germany, you guys still have a competent coder force and people who can actually code apps and maintain it
Here in the us?
Good luck trying to get that app to work that was created for slave wage money in India by people who only know how to bloat code a simple task and app and cannot maintain it so it doesn't go down every 2 days
This can be added as an option alongside this AI system tbh. It doesn't have to be one or the other
And ya know this thing gonna mess up your order and the manager bot ain't give a shit
Except the video showed that the AI won't screw up the order.
@id2k. It's tech, there will be a weakness found at some point that will need to be fixed
@id2k. imagine your lawyer is a robot that never messes up and is given to you for free. Do ya really want a toaster ruling your life. This is the last time humans will be humans now we are part machine. And ya defended it today wholeheartedly 🙏 🥲 🙂 ps these emojis where auto generated just for you
@@id2k. think 2 steps ahead the machine is thinking 20
heck get rid of the jury they may make a mistake. We are officially in a Sci fi
When I was young I worked at Dairy Queen and when I was front counter cashier I got orders right 100% of the time, but then they put me on drive thru and I couldn't hear with those cheap headsets they have. I got taken off the drive thru because I kept telling people the microphone on the menu is having issues and just order at the window. It tanked my numbers because when they pull up to the window a timer starts. If you have to start from ordering to taking money to making it and giving it it's already over 3 minutes easy. Drive thru is the worst job in fast food and I was a fast food janitor too. It's the worst because I had no idea what the heck people were saying and it frustrated me and them.
I paid with a $2 bill at taco bell and the girl got her manager to ask if it was real. The girl didnt know there was $2 bills. The manager looked blown away
To be fair, $2 bills are rarely used and I rarely see them too. But when we do get them people use like 5 at a time. The last printing I believe was a limited run in 2017, and before that I think 2009.
@@bedinor ya I guess the younger generation may not know they're a real thing. It's what I was thinking
Try paying with a stack of Eisenhower dollars lol
At least I won't have to say, "Hello is anyone in there" to get service 5 times before someone says, "Huh What, one moment please?" anymore.
Right???
Nah you'll just order your stuff and still wonder why it's taking so long without having to interact with another human.
Definetly this. When they are busy or understaffed this can be a bit frustrating
Now it’s just them not making food until the classic “oh shit we have a backed up drive thru” occurs.
So true but the ppl making the order are still going to mess it up anyway
Imagine Big Smoke ordering there
There is something about the AI/automation discussion that I never see brought up. Customer convenience is always brought up as a pro but I am a bit skeptical. The reason is that at the end of the day the people implementing these systems only care about maximizing output while minimizing inputs. I remember in the late 90s when we started transitioning from neighborhood grocery stores to megastores. Each megastore had 25+ check out lanes. In the beginning they'd have about 60% of these manned during rush but by 2002 it went down to about 30-40% with a little decrease since then. I remember one Super Walmart having 50 check out lanes with only 2 cashiers working.
The point is, the company started min maxing cashiers as datamodels started to show how many people could wait in line without getting angry. As long as people weren't rioting they could care less how long the lines were. They were saving on labor.
AI/Automation has a similar issue. The order process is multipart (order taker, cashier, cook, expediter, window delivery). The order taker is the lowest time and labor point in this chain. In these double drive thrus it's not the ordering speaker that is usually backing the whole thing up. We can replace the cashier with a e-pay system (though I think must accept cash laws will pass for brick n mortar), the cook with robots, I'm not sure the expediter can be replaced due to needing a check in the system and complex moves, window delivery can definitely be replaced.
The robots that facilitate these orders all have moving parts. Moving parts all wear down so each unit will have a rating for how long it can operate between maintenance. To keep up with demand multiple units will be needed to operate.
I posit that like megastores the operators will do whatever they can to operate as few of these units as possible without chasing off customers. Possibly making lines longer than they are now.
They'll stop employing people - yet everything will be as expensive or more...
Checkers nearby has an AI take the order. It honestly works pretty well, and is no more likely to mess up an order than the human staff.
It's cause they still hear the order, it is often times on speaker inside. It is pretty accurate on its own tho if you're speaking clearly.
You nkow what is better.. a board full of buttons
The system at Checkers had a few issues at first but works great now. Wondering how good it is with a huge accent. I speak very clearly.
Do you add a peach pie when you go?
@@npcimknot958or just use the app and order ahead. Not sure why anyone orders in person.
12:36 "up to" is all you need to read to know that nobody there get's paid those numbers
It's like the scene from Dude Where's My Car?.
"NO AND THEN!"
8:00 I'm someone who actually does care about calories, not to be healthy, but usually when meals say the calorie count I get the one with the highest amount of them. Cause usually that means it has the most food. Im fairly skinny but I always try to get the meal with the most.
Smart idea
My brother couldn't get the Google voice thing to look up what he exactly wanted with his Michigander accent. So I told him to speak in Valley Girl. It worked perfectly.
There was a tweet that i saw a few days ago but forget who said it. "We are far from the future where robots will do our job but we are at the right time where ceo's think they can do your job."
Just wait till some ai run a company better then ceo and they fired all their arses. And at this point with dei, it might not be that hard lol.
Wallstreet gets beaten out by AI easy.
You got 5 grand you can be a millionaire.
Stock market is already run by scalping algos anyway.
@@JimmyDoyel-by2cp Yeah. Can't wait for some rich guys to use AI to replace their entire Accounting Firm or something, So they can make more money than God with literally no effort. Future is looking bright.
The guy from D.A.R.E works at my local Taco bell. He asked me out of the blue if I wanted a joint. I was like no I don't smoke he said well if you wanna try it you can have the joint for free. I was like no ill take my steak quesadilla please.
I've noticed a change at our Taco Bell in the past couple years as well. They were forced to offer better pay and no longer enforce rules against socialization on the clock, leading to increased employee morale. So you got Teenagers in there standing around chatting and having a good time, but all the orders come out properly. The employees are friendly and even make sure you have tons of sauce packets before you leave. However, the prices of everything has went up by about 70%($12.99 for the 12 taco pack in 2022 to $21.99 in 2024) and I can't afford to go there anymore.
I already have to talk to a robot when making a phone call to the bank, government office and most big companies and it never understands anything I say because of my accent. This AI drive through will be a nightmare to most immigrants. Not even Alexa, Siri and Google Mini can understand anything you say even if you speak English very well but have an accent or speech impediment. Mike Tyson will be punching that AI machine
You’re thinking about the pre-2018 voice tech. The new transformer-based STT models have far less problems with accents. You can even change languages mid-sentence and it will understand you.
The nice lady with the Indian accent at my local Tim Hortons drive through can never understand my Canadian accent so I feel your pain.
Wouldnt a basic touch screen (or a order-app) be way better? Less room for error than having a AI trying to interpret all kinds of dialects and variations of speech. Like, just make it similar to how ordering from Foodora is, just at the drive through.
We don't have drive-thrus where I live, so people just order on an app, park near the takeout window and take their order.
Zero time wasted waiting for the order, but you have to have the app installed, and you have to come out of the car for a short time.
A drivethrough with a touch screen would probably be most convenient. You can even equip it with AI if you really want to.
But, but, but... Then we wouldn't be able to use "ai" and asmon wouldn't be able to pose all though about it
Yes, like if you get near the Drive Thru, you can directly order it from your Smartphone,
and get the job done the way you like, No need to talk to people, misunderstood and get social anxiety at all
i agreed at first but then i realized that this is gonna be the most unsanitary thing ever. Imagine hundreds of people of different backgrounds touching this screen all day before your turn? They do have touch screens inside branches but i guess it is more convenient to clean those as you clean the inside of a place routinely, Outside tho is definitely getting neglected.
@@3b0d1999 good point, and it's harder to wash your hands before you eat if it's in the car.
Taco bell near my house: 10% chance of getting what I ordered
Taco bell near my parents house: 95% chance of getting what I ordered
My favorite part of ordering from Taco Bell for the last 20 years was how little it mattered what was said during the ordering process. I would get a bag of random stuff from the menu. It was like one of those shitty mailing services where you get random things. "Oh neat, I got 20 tacos, 800 mild sauces...and a syringe!"
When corportrsay "oh we have AI tech or customer self-serve technology so we can focus on preparing food" it just translates to "oh to focus on not hiring anyone"
Its fast food man who cares
Then they'll have flippy do the cooking lol.
That's how technological advancement has always worked, making it so less people are required to get the same output, freeing them up for other work.
"Wete not cutting anyone"....but we don't plan to hire to replace anyone that leaves"... 😅
Well yes of course. We calculate the cost of the automation against a FTE “Full time employee”. We also calculate savings using STP “Straight Through Processing”. Replacing humans doing repetitive tasks is natural and machines is infinitely more effective. It’s happened for 100’s of years and will continue to do so.
The most surprising part of this video is the fact there’s still Hardee’s locations open, their food is actual dog shit.
And overpriced
I couldn’t agree more. I can’t believe when people say their favorite burger is a Hardee’s/ Carl’s Jr. burger. It’s the worst.
I've had to drive all around America for a job I had a few years ago and not once did anyone suggest Hardee's haha.
Bruh thats be ause theres only one rule in business. Location, location,location.
maybe it's just the ones in my area but Hardee's always slaps when I'm in the mood for it.
It's an automated voice machine that every bad Customer Service has that's rebranded to being AI
I didn’t think about this until one part in the video about the whole gluten question -
But if it has thorough nutritional value for each item in it, then you could also ask it what the macro breakdown for each item is as well. That would be pretty neat since all places basically only have the calorie amount.
The AI that sounds like he is surprised is the best one
The allergy thing is super easy to solve. Give it every allergic concern per item on the menu. If they ask about the presence of a potentially allergic component, then it will give ALL allergic potentials of the item requested.
Logical isn't always calculated in the budget haha. It will even often save time and money and they'll still tell you "that's not what the work order says to do". What we need is Ai management...
@@shaneanigans440 Oh goodness that is a funny and poignant comment!! I certainly have many examples across my work history of similar interactions.
You just stated that it would be better to allow AI and its understanding of logic to govern aspects of our life. I do not disagree. I believe we spend too much of our life worrying over trivial things and we miss the things that matter.
Bruce Lee: It’s like a finger pointing at the moon. Concentrate on the finger and you miss all the heavenly glory.
We care too much for the material and the logical and we miss the beauty and wonder of life.
Of course but maybe if we ignore the allergy problem it will sort itself out in a short amount of time.
@@MrROTD I of course understand your comment was in jest. I know you don’t actually desire to see people die. But be careful the power your thoughts and words have within yourself. The negativity, though expressed in jest, sits within you.
Bruce Lee: Don't speak negatively about yourself, even as a joke. Your body doesn't know the difference. Words are energy and they cast spells, that's why it's called spelling. Change the way you speak about yourself, and you can change your life.
The same is true of your speech towards other people and the world around you. Change the way you speak of others, and you will change the way you see the world.
Imagine waiting for the AI to list all 99k allergens listed on your cheeseburger.
This can't possibly be worse than the college graduate who can't get an order right normally, taking my orders at the drive-thru.
Is not. This is more efficient lol
Wow amazing English. Obviously you aren't one of those graduates you are hating on.
@konan3792 What specifically is wrong with the post? Would you care to point out the errors?
@@Evirthewarrior lul nice edit. I see you fixed the "can't". The use of the comma is completely insane and incorrect. The entire sentence structure is off beat as well. " Can't possibly be worse than" and " can't get an order right normally" are both bloated and sound like you are trying to finish a 3k word essay. Oh and the word "than" and "then", you should look up their usage.
@konan3792 This is why I have no respect for people with degrees. They enjoy nitpicking irrelevant things. Typical pedant behavior. Enjoy being underemployed, making less than a skilled tradesman.
Also, than and the comma are correct.
“And then”
-“No and then”
“And then”
- “NO AND THEN”
““AND THEN AND THEN AND THEN AND THEN””
Its only removing the part of the job where the employee takes the order in, theres still someone at the register window taking the payment, once that can be automated, then it will officially be taking jobs. As of now its simply more of a convenience for the employees to get orders out faster.
Maybe. Cash using payment kiosks are still relatively slow so if people can adopt to having some form of touchless payment method then things will cook. Working in a restaurant, only about 15-25% of sales use actual cash now.
An actual employee also still has to hand you your food. That aspect of drive thrus is going to be much harder to replicate with a machine.
The funny thing she driving a mustang Mach e... The whole agenda working on
Used this at a checkers in GA a while back, went from wtf to telling a robot thank you in about a minute and a half. It was that convincing and worked that well.
mcdonalds here in az has had it for a couple years and they finally implemented it into other restaurants here in the last year as well.
Every time I've used one of these it's never gotten my order wrong. No complaints here, hopefully it makes things easier for the employees to not have to talk to customers in line
It's only going to get better and more ubiquitous.
Being unemployed does make things easier
@@giant0mantis having worked food service, I would rather make food than deal with the public so this is a positive in my eyes.
@@Elintasokas good to hear
@@id2k. Why would the company have an additional person preparing food when they can save money by not having that person at all
I'm so glad people always wants their peach pies, most popular item in every menu.
Oh you don't want it? But you want.
You think you don't, but you do.
One step closer to the fully automated McDonald’s vending machine.
the Carl's Jr down the street from me starting using that AI order bot a couple week ago
Bro, here in the Netherlands commercials on TV are gonna be spoken with AI. A supermarket already fired the voice actors.
Also who's filling the gap of the tax payers that stopped working? AI isn't paying taxes
Almost everyone lost their jobs when agriculture got good enough that we didn't need literally almost every hand working the fields. Jobs change, no one wants to be a farmer now, and no one is going to look back at caahiers and think it was a good use of human labor.
@@davidy22 And what happened to the taxes? Did they raise them?
I wonder why the USA is 22.7 trillion dollars in debt
@@Brennbare You could start with cutting on the military industrial complex before blaming taxes and taxpayers for not paying in enough to keep the debt down
An IA took my job as an employer.
I used to get greasy hand shakes all the time.
Now a bot sifts through hundreds of resumes in minutes signaling red flags every time we find someone. An alarm goes off everytime we get a red flag so i speed hire them without asking questions. The computers have all these messages that pop up "are you sure?" Mocking my intelligence.
Real talk, what software? Looking into this nonironically
Is this why I can't get fucking hired? Can you give me a cheat sheet?
"so a human can make the food"
That's where you lose me.
For the love of God, let humans have jobs.
@@tevenpowell8023 if humans could be trusted….
Too many disgusting people willing to adulterate other peoples food.
Man where are all the blacksmiths?! Why can it get my horse shod!!
Kiosk is better. Pressing a button that corresponds to the order will always be more accurate than disentangling different speech patterns.
Everyone keeps saying touch screen. Have you tried to use a touch screen from your car before? I do it all the time to try to get into neighborhoods for my job. It's a pain in the dick.
All programming is ultimately a big flow chart
This is true. It's a massive flow chart state space machine
A neural network has the ability to modify its layout based on inputs. A fixed flowchart that produces fixed results from input isn’t really ‘AI’. AI is supposed to be able to modify its own algorithm.
LLMs are based on tensor technology, not exactly a flowchart. More like multi nodal decision trees. Flowcharts as name suggests have a flow from input to output, while an AI deployment is reduced to simple input-output, the blackbox inner workings is not a flowchart or a series of if else.
@@raptorate2872 But you can have a flowchart on the side to guide the LLM. This is probably also an easier way to code things in quickly like the peach pie.
0:38 It's like that scene from Dude, Where's My Car "And then? No and then. And theeeeen?? NO and then. AndThenAndThenAndThenAndThenAn......"
Send a black guy from Baltimore through the drive through and the whole thing falls apart instantly.
Have they tried QR codes where the customer can save it on the phone beforehand and let a scanner scan it? No need for words.
That sounds like picking up an order, but placing the order upon arrival rather than before leaving. Making sure the camera can see the QR code would add some difficulty too, from both maintenance and vandalism. Not to mention the different heights of cars would need a wide angle, and that wide angle needs to be high resolution in order to see the QR code properly, and that high resolution needs a more expensive computer to analyse, and that costs more to buy AND use, and so on.
The reason why it's not something they do is because there's at least a hundred more of these lines of thought that result in either "it's not cheaper" or "it's too impractical".
@@TeamMuggi If they are wiling to invest millions on AI I don't see why it's not worth a try. It could be an option at least. The person can still choose if they want verbal communication or not. It can make both the customers and the employees lives easier. Airports are now able to scan boarding passes from phones so I don't see why not.
@@kagepoker With AI, that's something that can be implemented with a certain degree of potential benefit. It's also just the implementation of AI in drive-thrus, not directly spending (of the millions) on the AI's creation itself.
I think the main reason why QR codes aren't used in drive-thrus is because order pick-up is *even easier*.
The airport analogy is closer to confirming an order pick-up than a reason to try it in drive-thrus. You also don't just show up at an airport and pick out a seat within a few minutes, since the airport needs to fill out planes more efficiently to be more profitable.
However, one way I can see QR codes working is if they are used as generated unique "keys" at a pick-up location after ordering at home, to open a specific locker that your order was placed inside, or presenting to an employee in the drive-thru, for example. This isn't exactly a "full order inside a QR code" like you were talking about, but it would have those same benefits you thought of. The issue with this idea is that it's still not as convenient for most customers as a drive-thru, which means just about all fast food places will not even consider trying it.
@@kagepoker I'm not sure if the comment went through the first time, but in case it didn't: second try.
With AI, that's something that can be implemented with a certain degree of potential benefit. It's also just the implementation of AI in drive-thrus, not directly spending (of the millions) on the AI's creation itself.
I think the main reason why QR codes aren't used in drive-thrus is because order pick-up is *even easier*.
The airport analogy is closer to confirming an order pick-up than a reason to try it in drive-thrus. You also don't just show up at an airport and pick out a seat within a few minutes, since the airport needs to fill out planes more efficiently to be more profitable.
However, one way I can see QR codes working is if they are used as generated unique "keys" at a pick-up location after ordering at home, to open a specific locker that your order was placed inside, or presenting to an employee in the drive-thru, for example. This isn't exactly a "full order inside a QR code" like you were talking about, but it would have those same benefits you thought of. The issue with this idea is that it's still not as convenient for most customers as a drive-thru, which means just about all fast food places will not even consider trying it.
Addendum: it's not that QR code orders are a bad idea, I think there's potential. It's that fast food places have "better" alternatives for both them and the majority of customers.
I had just remembered that on another recent Asmongold video titled "The Disturbing Reality Of Drive-Thrus", it is mentioned that drive-thrus are built around convenience and spontaneousness. The former to be appealing to the customers, and the latter for making the customers spend more by picking foods that they chose on the spot, rather than a premade order in their head. Giving the customers a way to lock in their order before they arrive and be less likely to be upsold on would remove some of the income by reducing spontaneous purchases. This is one thing I meant by "better" alternatives. It's better for us in that it's more convenient than going inside, but it also is for them since it gets more money, especially since it's hard to notice.
I'd do exactly what I do when a robot trys to talk to me on the phone, Repeat Operator Please untill it shuts up.
The operators often suck too tho
I worked at multiple fast food, restaurants, and everybody I worked with was was very intelligent. Many people using it as a job while going to school even the drug addicts and lazy people were not dumb. That must be a Texas thing.
I just went to Popeyes drive thru a couple days ago and it had this. Wanted a 12 piece chicken leg & thighs and instead put 12 piece chicken strips. Took a while until a regular employee helped.
It’s dumb. Might as well use a touch screen order menu, but we know it’ll get broken with how the world is.
"Might as well use a touch screen order menu, but we know it’ll get broken with how the world is." ..... lets be honest its just "urban" Neighborhoods that have this problem. Look at Asia they can handle that . Most of Europe (for now) can.
True. Guess that’s why we can’t have nice things.
The problem is eventually the AI bot will do better than the fast food worker. Fast food worker ain't getting any better.
Is that really a problem then.
If you don’t want an ai to replace this shit job work better than the ai
@@nowerries For the fast food workers? Yes.
@@chuckchan4127 then I guess the fast food worker should have tried harder. It's one of the easiest jobs you can get. It's not physically demanding and requires no prior work experience or education.
Any job that just requires a human to speak is getting replaced
I eagerly await customer service reps to be replaced with AI
Just went to McDonalds yesterday and it was AI for the ordering as well, its not just these places, definitely goes a lot faster and smoother since you cut out the possibility of people not hearing each other and not understanding something someone said, this saves money on jobs and it gets more people through the line faster, if i was a business, this would up there on the priority list
The Uc Irvine Ai is pretty efficient. They had this tech back in 2013. I even told people and they called me crazy. Now it's actually being implemented for public use.
I can't believe they're calling this an AI.... It's just converting speech to text and matching text and showing that to the cook inside. We had this tech 20 years ago.
They call it AI because that's the fancy buzz word the marketing guy used to sell the execs on the idea.
i worked at a t-bell and we either we’re all stoned or all drunk, every single night. we would turn off all the lights two hours before close so we could eat free tacos and get fucked up. lmfao ppl use to pull up and be like “you guys open?” and we’d ignore the shit out of them
Bojangles near me have these it’s pretty good tbh much better than the ‘what’ I usually get if anyone answer the machine with no cars in the line
From my experience as a manager at fast food *kfc* if we could automate the orders completely we could always have the tables cleaned and chicken always ready to box it would of been amazing
"I am your AI assisstant, just stay calm and act like there's nothing wrong... If you want your family to be safe"
Holy fk, you get paid $15 an hour working as burger flipper in USA??? I just need to work over 13hrs there to get my monthly salary as programmer here in Indonesia.
In california, the minimum wage for fast food was raised to 20 an hour. This is one of the reasons why they are desperately trying to replace workers with AI.
A typical fast food meal in California is around 15-20 dollars for a meal combo.
Countries with higher average incomes are more expensive to live in though. So it's only really profitable if you work there and save money to spend in the country with lower income. Otherwise it doesn't matter all that much.
The absolute lowest rent you could find in the US, in the middle of nowhere, in a trailer, with roommates… is probably $200
Average is more like $1200+ but likely higher if you don’t want to live in a boring place
Well in the US the Federal min wage is $7.25, but many states have set their state min wage at higher amounts.. currently for the year 2024 the US state with the highest min wage is Washington state with a min wage of $16.28 an hour.. Then you have California at $16.. But you also have to remember the costs of living in these states are much higher than say Alabama which has no set state min wage and defaults to the Federal Fair Labor Standards Act minimum wage (like most "southern" or Red States).
Yes but you pay 2k a month to live in a dumpster.
the Rally's near me has this and i haven't had any issues ordering or getting the wrong food at all... wayyyyyyyy better than everywhere else.
The AI should always answer " This is the most Unhealthy place you can eat so stfu about your allergies and start Cooking! "
Omg Idiocracy is coming true that Carl's Jr big ass fries machine 😂 in real life
I mean, this is just a more advanced version of a mobile app. They added Alexa to a fast food menu. I'll stick with my mobile app.
if you visit a place regularly, you can learn its habits and speedrun ordering (assuming youre allowed to interrupt it). i've had to call my insurance so much that i have the speedrun tech down on getting pass the automated system that otherwise takes like 5 minutes to get through
Yup got an ai speaker at checkers here in Florida. When the speaker doesn’t work how it’s supposed to, they just forward you to an employee anyway💀
I hope this comes to all my fast food stores because then I'll never eat fast food again because my raw murderous hatred for AI is far greater than my lack of self control
why do you hate AI? I'm not exactly up to date on these things, what did AI do
@lebron7071 It's just another way for humans to be as lazy as possible, they will replace all jobs eventually in spite of all these companies that say it won't happen, it distracts people from real relationships too
@@lebron7071if you don’t get why, you must really not like people 😂 AI is just an annoyance, it’s basically a broken and forced system being guinea pigged by minimum wage jobs.
@@NullVoid-rm7jm Most technological inventions are a way for us to be more 'lazy'. I assume you bake your own bread then toast it over a fire every morning? Heat your water with a wood fired stove to bathe? Don't own a car or bike and walk everywhere? This is just the next step in a long line of us making every single facet of life more efficient, because we can and will.
@@NullVoid-rm7jm"distracts from real relationships" being forced to work a meaningless low wage job does that too
I work at presto, and I can give proof on it, feel free to ask question about this video :).
switch them from taking orders to making sure the ice cream machine works full time
im pretty sure the wendys down the street is trying this. It starts with one voice asking if i want to try whatever it is that's new and then another voice takes over for the rest of the interaction.
0 views??? Bro fell off...
The day Asmongold falls off is the day the World falls off its own edge…
Lol almost a whole minute after posting. 0 views... Lol damn... You might be right!!! You know it, I know it, everybody knows it. Lol
Maybe its because of the topic.
The key for this is all about how it deals with accents, and trolls.
They will just transfer it to a human.
Where I live there's a gas station chain, Sheetz, that has a drive-through with a touch screen. It's nice. Just pull up and order what you want and then only talk to the cashier and get your food. It's not fast food, it's taken up to like 10m to get your order but not many people use the drive through. You can also order online and go through the drive through
In that particular case, I think that if the AI is trained enough / has all the data related to the products they are selling (the whole list, the quantities, names and synonyms etc) It could succeed taking any order.
The whole team working in the fast-food would then be able to focus on the service and the cooking, the AI makes their job easier without necessarily "taking someone's job".
i noticed that the mostly older gen has this universal idea that paying for your stuff with a employee is a big social event that they look forward to.
Feels like the tappy tappy screen menus are better for drive thrus.
I have one down the street u can give complex add ons and it will do it. It’s also very fast to tell u everything on an item
It is not the individual restaurants but the corporate head office. Head Office is where they receive the most complaints about the drive-through attendant (who knows the phone # of your LOCAL McDonalds?) and who are "expected" to answer up on complaints. Without a human it no longer becomes an HR issue but a software issue with one contact to correct any issues.
The Rallys i worked at before my job now has this now and i heard there customers hate it...the window person can still hear you and can take over at the push of a button or if the customer doesnt wat to yapk to the AI then they can just say outloud to talk to the person at the window and they will take over
the language issue, well, a lot of restaurants were outsourcing to the other side of the planet, not hiring someone in the store itself. drive in to order, the call is transferred to one of those call centres that are used as phone scammers at night so you can get your order processed by 'edward' or 'janine'.
I concur on your assessment of TB and ARBY'S
Checkers near me in ATL uses this however the last time I went to Hardees they still used people.
One of my local fast food joints has this, for the first 2 weeks i fucking HATED IT, but like most AI, its a constantly learning thing, and by the 3rd week it was actually pretty solid, and 5+ weeks after its damn near perfect and i actually enjoy it more now than the actual people at the window.
We have this at rallys near my house already its actually pretty nice and qorks pretty good. When i asked the workers they said it cut slot of frustration out of the ordering for them
Faced one of these at a mdconalds...horrible experience, but they gave me free food for complaining. Every time I complain about it I get free food.
It's an endless cycle of free food
This does not replace people, as in the restaurants people on drive thru duty are already preparing food or are on a management duty that day
funny they had computer speaking at the food dispenser in the film Idiocracy. Must have been taking notes.
"would you like to make that a medium or a large?"
i love how small is not even an option
it's the opposite for women's clothing
Doesn't that just mean it's small as default and you choose to make it bigger