Dell XPS 17 (9700) One Week Later! It's Great, With a Big Problem!
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- čas přidán 25. 06. 2020
- I've been using the brand new Dell XPS 17 for the past week. This might be one of my favorite laptops of all time, but it does have a few key problems that we'll talk about today.
Do I still recommend it after using it for a week?
Lets find out!
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#OneWeekLater #XPS17 #Dell - Věda a technologie
Hey man, been like a month since I came across your channel, and I gotta say, I love the vibe and the simplicity you put in your videos. Its very welcoming yet professional and you make sure that its more about the experience rather than the specs. Love it! Keep it up!! Love to see you cross a million. I'm sure I'll happen soon
Oh god thank you for informing me I need to go to the business page for the 1080p screen! I thought I was crazy!
same. done and done
The only thing the XPS lineup needs IMO is its own logo on top, in place of the Dell Logo.
Very much agree. Why put the XPS logo on the bottom of these?
I was thinking the same. There is already a Dell logo on the back of the laptop.
XPS is not a company. They can only put the company's logo on it. Not everyone knows that XPS laptops are from Dell. They want people to know the company. There are morons who think iphone and apple are different companies. So it makes sense why they put the company logo instead of the product logo. Every company does that.
Nate p that’s not something Lenovo did with the thinkpad laptops. Ig it just depends sometimes.
@@natep6729xps logo on top makes sense. Take apple for example. Their marketing is top notch. They make expensive stuff that appeals to average consumers right when they see the logo. Putting the xps logo on top would make it appear as a special class of laptops to less knowledgeable people around who think Dell makes only cheaper laptops and some gaming focussed under the alienware brand. Around where I live, empty vessels go around raving on about their Macbooks and think Dell's expensive models are heavy gaming beasts. I mean to imply, they don't know the XPS line exists.
Gotta say, so happy I discovered your videos... Really like the simple, honest, & down to earth review style. It just works without the sensationalism.
Been adamantly following your videos on the new Dell's & you've helped me make my mind up on the 17" for work.
Also gave me the confidence to consider changing components like SSD's or RAM in the laptop which previously I wouldn't have dreamed of.
Amen to the home/work config differences!!
Yeah its pretty darn important right?
I’m getting a business config bcuz it’s the same spec as the home version but there’s a 200 discount. And I heard there’s pretty much no diff
Hippedtech 0229 I wanted the work config so that I could get the 2060 with the FHD+ to save on battery life, but for me personally, it ended up being about the same price as the UHD in home due to some special discounts/promos I was able to get. So all in all not bad but if they had that in the home version I would’ve been able to save even more!
Just got mine yesterday, the backspace key feels a little looser and louder than other keys. Not sure if that is normal.
Thanks for the review! I just got my DELL XPS 17 and fortunately the track pad is working!
How has your experience been after a few months? I want to purchase one, but im worried hearing about the customer support issues and qc problems
@@BernieKMedia I love it and it's been working great! My only minor complaint is that it's heavy. I wouldn't want to travel outside the house much with it. Besides that it's awesome
@@yank1tonybats511 how about the heating problem ? Is yours getting too hot ?
@@danitsvetkov hi, never! I’ve never had that problem of over heating. I love it so much I also got the XPS 13. My only “complaint” is that it’s too heavy to carry. I leave at home and travel with the XPS 13.
@@yank1tonybats511 tell me please the specs of your Xps17 please ! Ram, processor, rtx or gtx grafic card, 4k ? Thank you!
Hey Everyday dad. Before you return this one, can you do a quick video on what gaming on the 6 core + 1650 ti version of this is like? Then do a comparison with the 2060 version? Cheers.
I really enjoy watching your videos whether i am interested in the product you are reviewing or not You have a great presentation method and I love your sense of humor you throw in here and there. I think this video is the first one where I have seen you without your hat. I would never recognize you on the street without it. Look forward to your next video.
I had decided to upgrade to this exact laptop. Now I'm much more informed and can confidently click the buy button. Thanks, @Every Day Dad. Great review and demo,
Thanks for shining light on some underreported aspects
Hey mate! Great job in posting amazing content! Is there any possibility to compare Dell XPS 17" vs. Precision 17" 7750? There are absolutely NO comparision reviews yet and would love if it comes from you! Im planning to buy a laptop for myself for content creation but am confused between these two 😪
Great info. I returned mine due to the crackling speakers. Trackpad was a little loose as well.
Happy to hear, because I just ordered one.
Great video! Can you make a video where you edit another video using the Dell XPS 17?
Like what you did with the base model of the XPS 15.
Would really love to see that! Thanks!
Massively agree with the quality control problems and more especially the audio enhancements they do.
I love my 7590 with the GTX 1650, but that RTX 2060 with the 1080p option is so tempting. The battery drain and the pad is the only thing that's stopping me from buying this too.
Woah from 20 k to 150!!! Well done 🙏
Thanks!
11:55 It's essentially $70, not $60. I've noticed you round down with prices, most recently on the MacBook Pro 13" videos (instead of saying it's $1800, you'll say it's $1700).
EXACTLY!! Prices should be rounded up, not down.
Plus tax.
Because Prices can change depending where you live
@@battlebuddy4517 That has nothing to do with how $1799 MSRP becomes $1700 MSRP. It's straight up misleading.
Your recent videos really helped me to narrow down unlike others which just bring more dilemma. Have you personally experienced 4k vs FHD of XPS 17, which one you recommend?
I bought a xps-17 $2999 version
-trackpad a little loose but doesn’t click, the 4K screen is incredible and much more clear than I thought. People say you don’t notice the difference between the hd and 4K but it is very clear. The laptop is “dense” it’s not that big but it is quite heavy. Other than that it has been great with very good thermal performance.
Thanks for your videos! How many external monitors can be connected to the xps 17 and will each of the monitors use the gpu? Thank you
I had a chance to review both the New Dell XPS 15 2020 and the Dell XPS 15 2019 versions personally.
My only complaint about the new Dell XPS 15 2020 version is that the
keyboard is good, but not as good as the 2019 version. I love the
keyboard travel, and the power button feels SOLID on the older version
of the XPS.
My two complaints about the older XPS 15 is that it
supports only ONE M.2 Slots, and that the speakers are on the downside
instead of having top firing speakers like the 2020 version does.
Hey Dell, are you listening ?
I love his videos. But his face shockingly resembles Jim Moriarty from Sherlock series. I'm scared, my brain is so confused
No he looks like he's Dave2D's step brother.
Definitely they feel very similar in their style and face.
And sounds like Harvey Specter
i was thinking the same thing!!
Does anyone know if its possible to remove single buttons just from the keyboard without having to remove the complete keyboard???
For example if I want to switch from QWERTY to QWERTZ
Im honestly thinking of getting this just for how it looks tbh
Hey I'm loving your video series about xps 17 but I was wondering, there are any dell (or non dell) dock fully compatible with this laptop? For what I know standard docks support 100W usb-c charging but this laptop is 130W. Maybe a video about this topic would solve my doubt ;)
I like your charisma. Thanks for the video. You appear to be honest and natural. Keep it up.
Thanks for the great info. Really helpful. I’m still fence sitting between XPS 17 and MBP 16. And of course does it make sense to get an intel Mac right now? May be a non-issue? This would be my main computer and would like it to last a while. Hearing of all these customer service issues and QA issues at Dell doesn’t invoke confidence that’s for sure. Right now Dell projects shipping in August if I order today. One thing Dell did offer was a free upgrade to 4 yr Pro level support from their regular/standard 3yr support. Does anyone have experience with this? I’m wondering if this would be advantageous given all the concerns.....?
My 9700 has arrived and I have found what appears to be a software issue where the right click won't hold the drop box down long enough to to click the command. Anyone else with this issue? Thanks, John
Dear Everyday Dad,
What was your experience with Dell to return the laptop and the Dell quality control issues ? Did you replace this or just return it ?
I really appreciate that you are using the version with the 1650 ti graphics instead of the completely tricked out version that (2060) a lot of reviewers on CZcams were sent for FREE and not always a realistic option for regular people who may not need that much power and/or want to spend that much money!
really ?? Can i edit 4k video on premier pro with the gtx 1650 ti ?? I also don't wanna pay for something i'm not gonna use.
love your reviews and i adore the design of the xps series tho i have bought a surface pro 7 lately and it fits me better as a student
I’m glad they helped! But you have to get what works for you!
Wow! your tip saved me $400 + extra battery life. I too was frustrated because I never use the touch feature and find it annoying for the reasons you mentioned. Thank you!
Are you happy with the resolution?
@@duchenedesignsolutions7036 I didn't buy it because of that, I need resolution, pun intended
Could you do a performance benchmark of the XPS 17 comparison when on battery and when connected to the mains. Is there a difference
Thanks, I had the new XPS 15" which had issues and sent it back. I was waiting for some info on the 17" XPS and you hit all the marks. Unfortunately, I had a Dell credit to use and couldn't wait on an XPS 17 review and purchased the Alienware M15 R3 at a great discount. I am waiting on that unit to come in but will keep the XPS 17" in mind if I have any issues with the M15 R3. Cross my fingers. Interestingly the XPS 17" is right around the same size as the Alienware 15" Hum...
Hey, thank you for your review, you just made me realize I should get the XPS 17 because you said you feel the thermals are way better than on the 15, I still have a last question, do you think the FHD+ screen is enough resolution for the 17, like does that bother you maybe seeing the pixel? Cause personally i would much rather have the battery life.
I dont think you’d really be able to tell much difference between the FHD and UHD option.
@@TheEverydayDad Alright will probably go with FHD+ then, thanks a lot of for your answer!
There are basically 3 things to consider regarding the display:
1. Color accuracy --> Go for the 4k screen if you do image editing or video cutting. The resolution itself is not that important for my point of view.
2. Power consumption --> the FHD screen needs less than half of the power consumption of the 4k screen
3. Working outside --> the FHD screen is non-glossy, which is way better for working outside or in trains. The 4k screen is glossy, which is a show-stopper for me.
@@manuelkln1736 Thanks I will probably go for the FHD version even though i am going to wait at least for a black friday sale, cause in Europe right now it's quite expensive. But I agree with your points, I actually do think that in my case I don't need that much color accuracy, I am a web developer though but I don't work that much with code nowadays so that resolution is probably not that important. Also UHD would make the giant battery quite useless, which is a shame.
@@TheEverydayDad I half-jokingly, half-seriously would suggest getting your eyes checked if you can't tell the difference really obviously on a 17-inch screen. I can tell the difference, though it's subtle, between the dpi/resolution of my pixelbook (12.3", 2400x1600) vs my pixel slate (12.3", 3000x2000), and that's *way* less of a difference than the screen resolution here. Things really just look much granier when you halve the number of pixels when you have something this large sitting as close to your face as a laptop, even a 17" one, does. Now if battery life is top priority, that might be more important, but I'd be shocked if you didn't immediately notice a difference if someone gave you one of these for a week, then one day randomly while you were asleep switched it out for the higher-res version without telling you.
Dude, many reviewers of the xps have the "track pad being loose issue". I personally purchased and returned 2 XPS's due to this same issue 3 years ago! I want this laptop but it's a deal breaker for me
Hey, you said you connected the notebook through USB-C to your screen. Do you know if you get the full 100W of charge out of it? Last year XPS had a limitation on USB-C charging of 65W. That's kind of a dealbreaker for me.
will the heat coming out during heavy load tasks affect the screen ? there was a bottom bezel in older xps models
Hey, thanks for the review. Im thinking of buying laptop that can even replace desktop and do all sorts of small to big stuffs (International student, moves around a lot). Would this XPS 17 be the right one? Still deciding cuz of its high price... but damn your review and strong recommendation persuades me so badly!
If u don't do anything intensive, a normal quad core ultra book will be good enough. If you really need the performance, you can take a look at gaming laptops cuz they have better price for the specs
Thumbs up for honesty
the thing with the trackpad is a factory defect, you can send it back
Have you had any problems with using web browser hardware acceleration enabled? I had to disable it b/c videos on certain websites wouldn't play.
Quick question. I’m curious because I know you shoot in 4K. Why do you feel it’s not of value to you to have the touchscreen? I understand that it drains battery at a higher rate, but why don’t you feel the 4K touchscreen is a good idea? This topic might make for a good channel video. I’m in the market for this computer and having a hard time with the decision of touchscreen or not. I love my iPad touchscreen but if I’m primarily editing photos and videos on this laptop I’m trying to justify the touchscreen even is I could deal with shorter battery life. I think making a video on this would be helpful because a lot of us are buying this after being told the resolution for picture editing and videos is so much higher on the touchscreen model. Have you seen both screens? Your thoughts are greatly appreciated. I appreciate your content and am a channel subscriber. Keep up the great work.
Hi. Could you please check if there are audio issues when connected to non Bluetooth 5.0 devices. Having issues with headphones with Bluetooth lower than 5.0
Really happy about the XPS 17 I got last week until this black screen I got today on this laptop and external monitors. 40minutes on hold with support so far. Let’s see what happens......apparently one can overcharge the 👨🏻💻 laptop. Fixed.
How can you over charge it?
Hi, very good review, I would expect 10x views on this.
Wondering? Do any of you use a laptop like the 15 or 13 with a large 4k monitor. That how I'm thinking I'd like to set mine up. I don't travel much. Thks
Good video❗️Dell’s Customer Service drove me to Apple in 2012 after buying the 2012 Dell XPX 17”. I am very happy with Apple and I still Dell a big Thank you for driving me to Apple❗️
Ordered mine on the 16th of June. Delivery to Sydney, Australia estimated 21st July! Still waiting - so frustrating.
Could you tell me the exact weight of your XPS 17 configuration? Dell just tells the weight for the minimum and maximum configuration. Your configuration is the one I favor. Thank you. Great vids!
If I didn’t have a apple ecosystem I would totally buy this instead of my MacBook Pro 13 inch looks good! If I had money would buy both :p
I would go for Razer instead of Dell XPS
Get out of that ugly ecosystem
Linux Android it’s a great ecosystem everything works it’s almost like magic...
lol I've seen people with dell laptops or gaming laptops with a iphone or ipads
Freeee yourself from that evil ecosystem. You're in a beautiful garden, but don't realize it's small, and the walls surrounding it are actually designed to keep you in and not bad things out. Outside is a huuuuge majestic forest with so many more interesting features than the small manicured garden you're trapped in. Trust me, I escaped around 6 years ago, and am so glad I did. Join us in the free world brother!
Ok, you've convinced me. I've probably watched every video on this laptop, but your video pushed me over the edge, 😂 and onto the Dell website. 😂 Just placed my order....17" xps i7 10875H 32gb. I've added the 4 yr warranty, so i will be safe until 2024. They are on back order and I will get it in August...Can't wait! Your videos are awesome!
Do you like the computer?
@@TheVintageGlamm its a beautiful laptop. The picture and speed are awesome! My screen did give me an error blue code after installing the "MX Master 3" mouse by logitech. Then it took forever to try and get it off that screen, but other than that, all is smooth. Im still using the mouse...i did feel the need to purchase a laptop holder with built in fans. I added the 4 yr insurance/geek help, which was also pricey, but for the laptop's $3, 000 price, i felt it was needed. I'll be safe until 2024.
how is the laptop holding up?
Hi what is the keyboard width, from border to border of side keys? Thank you
'...or built in fog machine.' 😅👍
On the money, Everyday Dad!
Did you get a replacement XPS 9700 unit yet? If so how is it? Thanks
I’ve seen on Reddit about some DIY methods to solve the trackpad issues. Hope you can have a video of fixing it by yourself because on reddit they said its only take abt 20 mins+ to do that
Hi, you can round the edges with a sandpaper, so your arms will not hurt that much, and you will not lose warranty with this... you can also put some supports under the laptop near the screen, so that the laptop is more inclined, which will facilitate typing and better angle to stop hurting your arms on the edges.
Yeah I’m pretty sure if I sand the computer that would void the warranty.
@@TheEverydayDad Hi Dad, if you return the notebook to be refunded, obviously, but you can round just a bit to soften the frontal edge, it will be almost imperceivable, and for the warranty of the components, they would not argue, they will not notice it. It is just a slight round, just pass the sandpaper a bit, try it and keep going more until perceptible, and your arms will stop cutting. Macbooks also have this problem with the sharp aluminum.
I received my 9700 yesterday, and my trackpad is fine, but the sound is terrible. The bass vibrates the chassis. Solved with a Bluetooth speaker though. That being said, I love it!
Is it worth picking up last year's XPS 15 over this year's XPS 13? I haven't owned a laptop in several years cause I do everything on my phone. But decided to get a laptop recently. I ordered the new XPS 13 9300 from Dell and I got a good price on it due to my employer discount. I got extended warranty, etc. But I can get a speced out last year's XPS 15 for $200 more with same extended warranty, etc. Is last year's XPS 15 a better deal?
Got mine. Trackpad is fine. Doesn't look perfect when you inspect it... one side seems to travel deeper, but unnoticeable while you're using it. I'm not a big fan of the keyboard though - hoping its just something I need to get used to.
why my xps 17 9700 freeze every day, i tried very hard (upgrade bios, reinstall windows 10, upgrade hardware driver,),but still doen't work.
Would you recommend this for a causal heavy gamer like fort nite and ori and everything else on game pass on the dell xps 17. Or would the razor blade 14 be better?
hello, i am trying to find the right laptop for a long time.. no gaming, no video editing, no autocad or render work.. i will only use laptop for financial trading stock programs that need high CPU, SSD and ram. and laptop will be used from 09:00 am to 11 pm // all day nearly of course not will battery, always plugded in. i read some coil whine problems abaout this model.. can you advice this model for me ? heating /cooling issued and stable performance? thank you
Hey man I got one about a week ago and through the updates intel has shot out. Adobe premier pro and after effects are produced green lines. Interested to hear if this has happens to you as well.
I have bought this laptop and unfortunately, it has many quality issues. The sound of the device started dropping only a few days after purchase. After which it started to have issues with the touchpad, it would go to sleep and I was not able to turn it on for hours. After endless conversations with customer support and many diagnostic videos later they sent an engineer to replace the hard drive, touchpad, and motherboard. The very next day after the replacement the screen went totally black and that was the end of it. I requested a replacement unit but Dell have been unhelpful and they refused to do so. I have been trying for 5 months now to get this fixed but without any success. I am currently stuck with a device that does not work. Overall, awful experience with the device and the tech support of Dell. Avoid it as much as possible.
Can you update RAM and SSD yourself on these things? I'm considering buying one. Does the back side just come off with screws?
Strange you're saying you were happy with the temps. Many people have been complaining about CPU idle at 80 degrees. And people trying to undervolt. How do you think this xps handles editing 4k raw footage? For example codecs like from RED cameras. Alexas. Black magic etc?
Hoping for fixes to the trackpad issues and also a version with a higher refresh rate screen down the line. The 2060 in this thing can really drive some solid gaming performance and it could even be a gaming laptop replacement if they ever release a 120 Hz or 144 Hz panel version.
My XPS 17 is arriving tomorrow, so we'll see if there's an issue with the trackpad, hopefully not
Awesome, did you get the FHD+ or UHD? I am really, really hesitant about that. I am worried that I could somehow see the lack of pixel on the 17 inch if I go FHD + to have a much better battery life.
Here’s hoping yours comes in perfect condition!
I got the UHD 4k version because I've had a 1080p 15.6" laptop for years now and I wanted something with a higher pixel density. Since this laptop has a bigger screen in a chassis smaller than my current laptop, the UHD display made sense for me. I know a lot of people are worried about battery life, but I'm used to my laptop not being able to last more than a few hours off charge and I almost always keep it plugged in anyways.
Mine came in yesterday and it had zero problems with the trackpad, and I actually was surprised by how big the trackpad is! Seeing it in videos does not do it justice. Anyway, I'm fortunate mine is in pristine condition.
@@socialzombie234 Great to hear, looking forward to getting mine. I've been waiting 5 years to purchase a high end laptop like this. The original XPS 15 is the device that got me interested in computers, but I couldn't afford one until now.
how can you edit videos on a 13" ? it's way too small and less powerful
It's not clear to me what the big problem is here. Was it the track pad that is expected to be fixed with the replacement?
Would you recommend getting the 1449 version of the XPS 17?
This is a sad moment for me as I have just returned home after posting my XPS15 back to Dell because of too many problems, not least the Trackpad.
The XPS was a sexy looking bit of kit, but it became a very expensive paperweight. I'm now torn between trying again with a replacement XPS or going for a ROG Zephyrus and its AMD chips.
what kind of issues did you have with it?
Dealing with Dell was nightmare. My screen stopped working after 3 weeks. It was shipped back for a warranty claim. They refused to honor that warranty and said there must have been an internal crack on the screen. $330 for a repair. Hopefully they've gotten better but I doubt it
I would love it if Dell could make the logo on the lid to shine bright like the logo on apple laptops but with a blue-ish color similar to the millennium falcon in star wars.. That would be so cool..
DOes anyone know it this will ahndle 3d rendering and modeling well? Im thinking of switching to windows coming from mac. I like to shape gpu power which i can use in apps.
I have 5 questions with Dell XPS 17 :
1. Can I use two power bricks to solve the charging problem ?
2. Can I disable the dedicated GPU somehow ?
3. Can I use high refresh external display for gaming ?
4. Can I use e-GPU with it ?
5. Does the battery continue to drain while using e-GPU with an External Display ?
Hi buddy if I can know what camera do you use for making this vidio.?
Guys in middle of this dell xps 17 mother board is hole, and on casing pin what is that ? Like secutity
What dock do you use? And does it charge the laptop?
I'll be buying the XPS 17 in a few months... just waiting for Dell to deal with the trackpad issue and drop the price a bit (cause in France it is much more expensive than in the US)
The best time to buy would be around any major holiday.
Black Friday in July, if they do it, would be a good time. Assuming they have that in France.
@@icanmakeeverythingilovedie9861 I doubt there are going to be sales for this laptop in the next few months. People in Canada received a message saying that their orders are going to be delayed by two weeks because this laptop is selling like hotcakes and they are having inventory shortages.
Great video. I received my XPS 9700, but I have an issue with The Intel Graphics Comand Center. When trying to 'Restore to Original Colors' I get a black screen. The only way to go back to my normal screen is to connect an external monitor or to unplug the external monitor if one is connected. This is the second XPS 9700 unit with the same issue. Has anyone experienced this?
thoughts on using this computer for architecture???? I’m in the market for a new laptop but idk if i should go for this or the new MacBook Pro 16... please help 😭
What a decent configuration to buy that won't break the bank XPS 17 or 15
You can unscrew the bottom cover and flatten the kink on the grille from the other side.
I loved that Goku comment 😂
Dang it. You were right about the sharp edge on the wrist. I've had this laptop for 24 hours and It's actually starting to flare up my carpal tunnel in my wrists, that I haven't dealt with in YEARS. Also, my touchpad is loose & clicky on the bottom right & left corners. The screen is BEAUTIFUL, but I cant let a $3400 laptop flare up my carpal tunnel in my wrists. GRRRRR, I'm so disappointed.
I will ordering the Dell XPS 17 but I am just waiting to make sure there are no issues or if there are like the trackpad let them get ironed out first.
Also, is there any chance the non touch screen can get the same processor and graphics card as the 4k touch screen before end of the year?
Or the core i9 10 generation?
i9 should be out in july...... ya i'm waiting till fall to buy when all the problems worked out..
NVENC changes the game. Premiere and Resolve saw a HUGE jump in performance when nvidia started pushing that software feature to allow hardware encoding usin GTX and RTX cards
I'm thinking about getting the UHD Display, but my biggest concern with it is not battery life but the glossy screen! In the summer I often work outside, so that might be a problem. Although this display does not seem to be as glossy as others.
I'm debating the same and everything I've heard from others has been to go with the FHD display since it's much less reflective in bright lighting
@@risingsun_gt I'm in the same boat. I hear the 4k display is hard on the gpu and cpu.
Have you tried the new HP envy 15? It has vapor chamber, gtx 2060, etc. I'd be curious how you think compares to mbp and xps 15/17.
I bought and returned one of the new Envy 15 models from Costco.
The dealbreaker for me was the keyboard layout, which lacks an ‘Insert’ key, even on the Fn layer as far as I could tell (which is needed for copy/paste in bash shells), as well as the lack of Home/End functionality on Fn+Arrows. Those may not be issues for you though. The trackpad was also unevenly set, tilted towards the left, though if I had been happy with the rest of the machine I would have just returned and got a new one.
Overall impressions though, good build quality with the aluminum, nice FHD touchscreen, decent keyboard and trackpad.
Maybe they're asking you to contact tech support for a reason. Such as to check if your pc is really broken or if there's a driver fix or whatever.
Lots of people are abusing return policies. Which is one of the reason why manufacturers have to increase the price, penalizing everybody for a limited number of abusers.
What’s up everyday dad I’m in the market for a new laptop to start my video editing for my channel and as well try to venture out for someone else too if I were to buy the dell what virus protection would u recommend that’s less costly please let me know thanxs
My XPS 15 with the UHD+ screen came yseterday (UK) and has a loose trackpad and a dent on the bottom grill. I spent over 2 hours on the phone to Dell trying to arrange a replacment. At one point, I was talking to tech support who put me on hold to transfer me to customer support only the hold failed so I was treated to 10 minutes of customer services and tech support having an interesting exchange over which department would take responcabillity for the replacment! Several calls later and I was still being pushed between the 2 departments without a resolution.
I took my complaint to Twitter where it was picked up by @DellCares who delt with it within an hour via Twitter DM and are sending me a replacment. I can keep this one until the replacment comes and just send this one back with the included shipping label. I have to wait until monday for it to all be approved but here's hoping.
Seems that Dell have some way to go for customer service. Pretty poor for the customer to be in the middle of an internal dispute!
I have pretty much the same issue, I've emailed them and waiting for a response. I'm a content creator and the monitor is the most important for me but unfortunately my monitor is crap... colour banding and backlight bleeding.
Hai i need a new laptop as my main computer. Is it good for xps 17 or asus tuf?
Does anyone know how far the hinges open? Can it open to 180 degrees?
I love Dell Computer 🖥 ❤️
Crap. My trackpad is somewhat loose too. I wonder how long will take to get another one