Yeah there’s a big difference between asking for a refund because you don’t like how the hair turned out vs. asking for a refund bcs they completely fucked your hair up and gaslit tf out of you
Not to be that person, but it IS a double edged sword. I've seen the other side of this first hand, though granted it was in a restaurant instead of a hair salon. The amount of times my manager on duty would just comp whatever it was no matter what was actually wrong was innumerable. It got to the point that there were multiple "regulars" that all of the servers would just dread serving because they knew how it would end and they would get all their food free. This is not the case with what's going on here, but there is a middle ground that people just can't seem to reach where you take responsibility for what you've done wrong, but also don't bend over backwards to scammers. It just takes a lot of attention and care to actually keep that middle road.
@@JordanDragonAs The thing is though in Australia we can get a refund or simply not liking something. You buy an item yo have 2 weeks to return simply becase you didn't like it. Yet barely anyone does this. So it doesn't open the doors for people not paying. Its just companys are so money hungry and use this excuse and you guys believe it.
This. If they want proof show them the vids. I would not even bat an eye if she said that to me, I would tell her that if she was too stupid to know how to refund from a card my bank certainly was not.
Cosmetologist here! First step to hair color application process is a test strand to see how it will lighten. Secondly, a lot of salons turn away clients who "black box dyed" their hair bc it actually deposits metals and other things that can react differently to bleach, leading to uneven tones. The proper process is a color remover/metal detox, then lightening, toning, THEN the color. This is NOT meant to be done on one day, but over the course of weeks to months to ensure the integrity of the hair. Everyone's situation is different, but all of this is the responsibility of the stylist, not the client to know. So sad and disappointing that she had this done to her 😔
This is why I won't go lighter with my hair I've been using black box dye for like 10+ years I wanna say even longer I'd love to have blonde hair but I also don't wanna be bald or have my hair fall off I'm also super scared I won't look good blonde and I'm gonna pay this lady to do ALLLLL this beautiful work and then re pay her to dye it back 🤣🤣🤣
@jordanh8906 yeah the black - to - blonde trend is why alot of hair stylist hate color. Because it's really an impossible ask. I would start with a metal detox and after do a hair mask. Depending on how your hair integrity feels a couple days later, go in with a color remover, and THENNN apply a dark brown toner to even all the uneven tones out. This should set you up for a good lift, but I would wait atleast 2 weeks maybe a month to go to a salon and apply lightener. And one process won't get you far. For platinum blonde I'd say 3 processes total over a period of time. All of this is variable depending on your hair texture, length, and your at home maintenance capabilities.
My daughter is a cosmetologist and she has refused to do certain things on clients hair if the hair is not healthy enough. She suggests how to make it healthier or they try another salon.
Which is EXACTLY why I think this chick isn’t telling the ENTIRE truth. She probably WAS told her hair would break and WAS advised not to lighten it. But she wanted what she wanted. This girl 100% gives me Tana vibes by exaggerating the story.
Nailed it! I'm retired from doing Hair, and it's mostly for this reason & a few others. A professional should notice the hair quality & colors it may represent as an issue. Saying no is everything to save from drama, wasted product and time. This girl knew she wasn't supposed dye her hair I mean you can see how dry and starched it is😂! 1 application or even 2 doesn't dry it out like that. Leaving product on the hair too long can also cause this, but it takes some negligence for that to happen and any person in their right mind would mention their head is getting hot or that 20-30 min has passed. How stupid can ppl be!?
Yeah, I have been a hair model in various salons for my cousin for many years and they would do a strand test to see if your hair will fry. If it does break in the test then they refuse every time to do any work. Unless they are a bad stylist.
It's also possible that they asked her what she had previously done to her hair to decide if they could do what she wanted and she didn't tell them everything. However if they didn't ask her then it would be the salons fault. It's kinda impossible to know in situations like this.
@@dayne6597 I mean you'd be surprised just HOW MANY hairstyles want a payday and really do NOT give a shit about the integrity of someones hair. The amount of times I've disclosed my hair history to "professionals" and they're like "oh nah it's right just come in and we'll do it" or "yeah we can bleach it to this level of blonde in one sitting" is actually INSANE.
But also with the length of the rest of her hair it would take at least 2 Years for it to grow back thats a long ass time too, not even to mention the health of her hair now
The other issue is, depending on the severity of the damage to your scalp, it can take up to FOUR YEARS to even start growing back. That's unacceptable.
The fact that they didn’t even want to do it is baffling. The salon I go to doesn’t do test strands (at least they haven’t for me) but I feel like maybe that’s because I have the same hair type as the majority of people where the salon is located. I’m sure they test strand other texture and color hair.
I'm confused by this because there seems to be inconsistencies. She said she told them that she'd once died her hair black. But she also said that the stylist said it was her fault because she hadn't disclosed that she dyed it black within the last 6 months. I feel like it's not outside of the realm of possibility that she didn't tell them, or that she didn't tell them how recent it had been. I do still think that the salon should have done a stand test, so they are still at fault. But I don't know that I 100% believe her story.
@@connieguidry6656 if they needed clarification on the timeframe they could and should have asked but presumably she was telling them because it impacted the hair still on her head. So not saying when it was doesn’t absolve them at all in my opinion. If she didn’t tell them at all then that’s important but I also feel like it should be a standard question for the treatment she requested.
@@connieguidry6656 I agree. The salon should have done a strand test, but i don't fully believe her story of having 100% clarified with her hair stylist about her past box dye, either. It's the "i did tell them i had had black hair at one point in my life" which is a very none specific answer. Which is a very typical, trying-to-avoid-the-truth, answer. At one point in your life? What does that mean though? 5 years ago? 5 months ago? It's not a very good explanation, which makes me wonder what she actually told them in the salon. Cause if she said that exact thing to them, wouldn't they ask her to clarify as well? What does 'at one point' mean? How long ago exactly? If she clarified that the black hair dye was still very much in most of her hair, THEN it is absolutely the salon's fault. But if she unhelpfully said "oh it's a looong time ago blah blah it should be fine blah blah, let's get on with it", then she absolutely needs to take some of the blame on herself.
@@K000Hshe said she had it dyed black by another salon, not box dye. Entirely different situation when it comes to the removal process in my experience. She told them she had black hair previously, I don’t know how much more clarification they could possibly need, the exact date? Last time I got my hair lightened professionally I gave a vague answer of “within the past year” to box dying it brown/black and the stylist did the test strand and processing appropriately. Again the stylist could have avoided all of this if she did the bare minimum of doing a test strand. She’s the person being paid to know what to do.
This place honestly sounds like a rushed place. A test strand takes to much time. I really doubt they do actually constitutions that take more than a min.
If they knew she had black dye on her hair previously, there is NO excuse for not doing a test strand. Black dye is NOTORIOUSLY difficult to remove, and they were trying to lift her to a very light blonde and put a pastel lavender on it. It would take several sessions to lift it to the level they'd need to avoid patchiness and a muddy color safely. There should have been a conversation about it being impossible to get her to the result she wanted in one session, and test strands should have been the very first move. They don't even take that long to do, so there is no reason to act like it's a huge deal. I also don't understand why they didn't try a color remover first and instead went straight in with bleach. That's sooooo much more damaging, and if they had done test strands to see if a direct dye remover could get some of the pigment out first, this could have easily been avoided. Like... I'm not even a stylist, but I have done my own dye, color removal, and bleach more than once, and I have never once fried my hair off. Damage is normal, but if you are going to a professional there is no reason that they should be rushing to the point of destroying the integrity of someone's hair.
My mums friend is a professional hairdresser Quite a few times he's had to reccomend alternative treatments for clients as he wants them to look their best and not have someone else do a treatment that can damage their hair further One of the things he swears by is chewing jelly cubes as theres a chemical inside that helps to strengthen hair and helps it to grow again
@sianmilne4879 regular gelatin like in candy wont do much, but the ones with extra supplemented collagen in them are great. i like marine collagen powders best but the collagen gummies are nice too and really helps people with their quality of skin and hair
As someone who dabbles in chemistry, doing any of these treatments and expecting an organic carotene structure to withstand it is wild. If you subjected a finger to the same treatments you might dissolve the fats under your skin.
This is what I was thinking. I had a friend who had an awful reaction to box hairdye and it was only a patch test. The hair person (I refuse to call them stylist as they clearly don't know the basics) did her dirty in so many ways. I she still had black in her hair, the stylist should have suggested a different colour or done the hair in stages instead of leaving it on too long and burning her hair. It's clear she started at the back and that's probably why it broke her hair
I work at a salon and we don't NEED/HAVE to do a strand test, but if you as the stylist do know they've done other colors to their hair in the past year and you know it's a colour correction, you would do a test strand when lightening the hair. So really if they knew she had black hair, then yes that's 100% on them for not doing a strand test. Same goes for if someone has never had lightening done: strand test. Someone who has allergies and isn't sure of the enlightener being used: strand test. Doing a big change: strand test. No matter what in this case it sounds 100% negligence on the salons end. Even if they didn't know she had been black before, just the fact they didn't tell her about the breakage right away, that is SO messed up
@@duckie3961 but even with a strand test, things can go wrong with bleach. Another salon had that issue where they did a strand test and it was fine but one side of the girl's hair was developing way way way faster and hotter than the other side, they did have to trim off a lot to correct it. The issue was that the client wasn't sure if she had a relaxer on her hair, but the strand test was fine. It was a weird situation but the salon decided that they will no longer accept any client that could have a relaxer of any sort.
100% the stylist's fault. Even if the client didn't disclose the black box dye...her hair broke off almost at the root. That is 1 of 2 things or both... 1. She put the bleach on the roots too soon. 2. She used bleach that was too strong. She probably used 40 or 50 volume bleach when she should have used 30 vol.
This is wrong..box dye has metals in it to help the processing step. Metals will react negatively to bleach among other problems. Even the type of water u have can effect the color/bleach. It's all relevant because it's literally chemistry.
My regukar hairstylist could tell I did black box dye eight months on, after I'd bleached it and covered it with red dye. I agree it's 100% on the stylist
Or even fucking twenty or ten volume her hair looks fine and straight you don’t need that high a developer, just put it on and watch it! It will just take longer but it won’t break. That’s what you get paid for.
But how is it only the underside that "broke"? How is it all nearly the same length? How is there a perfect line of breakage almost like she had shaved the back and this is just regrowth?? Looks fishy to me...
@@BeccaHetrickthere is a “perfect” line of breakage lmao because the stylist likely overlapped bleach on an area that was already processed. Where her hair had already grown out, the new growth bleached and the old bits with black on them has “broken” because it became over processed. Looks like the stylist started bleaching back to front and left it on the bottom section longer. Not fishy at all from imo as a cosmetologist…
Gross. I would not trust them at all.... with no refund but they want me to go back for treatments? That is the MOST uncomfortable circumstance or appointment. Oh hey I'm here. For you to help treat my hair YOU bungled. Refund is the LEAST they can do.
Omg didn't think it was necessary to tell her?? That her hair is falling out!?! That's insane. This whole thing is insane. Something like this can be so traumatic. 😢
I tend to agree. If it really did look fine when bleaching but started really screwing up in drying (doubtful, but bear with me) then the stylist should bloody well tell her. They then should have said. "This is happening, this is the result, this is what I can do, this is what I can't. I'd suggest we do X." Obviously with giving her some time to freak out that her hair is screwed up.
Hi! I am not a hairdresser at all i just have dyed my hair every color and also lost my length to bleach. As someone who has an extensive history of hair colors (including black multiple times) if she told this to the lady a test strand shouldve been the FIRST thing they did to her. The reason people are blaming her is because having black dye in your hair is really hard to get out and often needs multiple bleach rounds and can leave your hair permanently damaged, BUT !!! I still do not believe this girl is to blame st all, she did her part on letting the stylist know she has dyed it in the past it is the stylists fault for not taking the precautions needed when doing hair
This! Totally agree. Besides, the hairdresser is supposed to be the professional in this situation. So long as the client was honest, any good hairdresser would have two options: figure out a way to do fulfil the request safely, or say "no" and explain to the client why it isn't possible to fulfil the request. Ruining her hair and then telling her it's all her fault is insane. The client is not a hair professional, she wouldn't know that would happen - but a hairdresser should and is negligent for doing it anyway, especially without warning her of the consequences.
It's less about how many rounds of bleach to lift the dye and moreso about the fact that a lot of box dyes have metallic salts in them which react with bleach and literally melt the hair off in record speed
I don’t understand why people are blaming her. This is not normal when you go to a salon to have your hair dyed. I have had stylists fuck up my hair in ways that were nowhere near as bad as this girl. The salons still had me come in, put me with a better stylist and fixed my hair for free. It’s insane that the stylist gaslit her and tried to blame her. I have had bleached hair and black hair in the past and never experienced anything remotely as bad as this. Fuck that stylist.
The stylist kept gaslighting her. Also yes, once you dye your hair it's basically permanent. The color isn't permanent but the effects on your hair is. I've dyed my hair black before and when I used a different brand of dye, the top half of my hair was a cute blue-black color while the bottom half was a matte black. The bottom was matte because of the old dye. It basically came back despite the old color being completely faded. Just because it's faded doesn't mean it's gone. That requires a hair dye remover. Hair dye is crazy tbh. There's a lot of science behind it and I only understand half of it. There's also different types of hair dye and depending of what type it'll have different effects.
Yeah permanent colour will always leave a stain on the hair even if its faded, sounds like you put colour on top of colour at the ends so this completely darkened the ends and gave the “hot roots” effect because the new growth had no previous colour on it
You absolutely need to disclose any treatments your hair has undergone before getting more done, because there may be unintended chemical reactions that can destroy your hair. However, I believe her when she says she disclosed it. The stylist would have told her there was something wrong if the stylist didn't believe it was their fault.
Really the only thing that would actually cause a reaction that would cause damage at this level from ammonia or bleach would be if a relaxer was used at some point in the past. Using hair color (permanent or semi-permanent) would just make it more difficult and unpredictable to lift with bleach but any decent colorist would understand how to assess the current follicle health regardless of whether or not the client disclosed anything. They would also be monitoring the lift obsessively on a color correction (and this should’ve been considered a color correction) and never ever try to attempt it all in one go. They shouldn’t used a color remover and bleach bath first to see what that did and how responsive the hair was to a very gentle bleach exposure, then let the hair rest for a day and apply a protein repair treatment and then proceed with a plan based off of those results from there. Problem is most just don’t care and want money
The fact she didn't tell her is the insane part. I accidentally cut my hair last year so 1 section is slightly shorter (not alot but noticeable when blow drying) and my hairdresser showed me immediately and was like "I didn't do this but this is shorter"
Black dye can react very badly with bleach since a lot of box dyes contain metallic salts which literally fries the hair off when mixed with bleach, a lot of customers don't tell their stylists either because they don't realise it's important or they don't want to be turned away when they ask for a platinum blonde that just isn't possible. But if she DID disclose that she had used black hair dye then it's the stylist's responsibility to do a test strand or straight up refuse to lighten the hair and work with the customer to do something else instead
This. I can’t imagine she went in and said oh my hair was recently dyed black and now I want it bleached then dyed light purple, and a stylist said, sure.
Honestly even if she hadn't told them she had black box dyed her hair previously, in this very specific situation I would still place the blame 100% on the stylist. There other circumstances or stylists where I wouldn't blame them but there's too much stupid They should be asking questions, checking
I went into a VERY EXPENSIVE ($800AUD for a cut and colour) salon wanting to go from brown to blonde in stages, and at my assessment the hairdresser confidently assured me that they could do it in one go if I wanted. Well heck, youre the professional, lets do it, why not? Uh, no. All my long hair snapped off at chin length and the patchy, uneven platinum blonde couldnt even be fixed because no hairdresser would touch it. My boss even scolded me for how unprofessional I looked for weeks. When I wrote to the salon saying I wasnt happy, they said "well when you go that blonde in one go, theres a risk of breakage." BUT YOU SUGGESTED IT. I didnt walk in insisiting on going blonde in one go, i was quite happy to do it over time.
@mhi11 oh yeah 😆. "When are you going to fix it, it looks awful, youre supposed to look professional." To the point two of my colleagues spoke up and said "she literally can't get anyone to dye it because it'll fall out." She laid off after that. I think it was a good four or five months before a hairdresser would put any chemicals on it at all because it was SO brittle, and even then it was only to darken a few shades to a weird muddy blonde so you couldnt see the patchiness - the colour was still not good and I was told in advance it wouldnt be. I can't blame them, they didn't want to be the ones who made my hair break off at the root.
chile. the moment somebody tell me they can’t refund me i’m calling my bank to dispute. like what do you mean? the service wasn’t fulfilled & she wasn’t satisfied but instead traumatized so girl call your bank & dispute that transaction!
Isn’t the test strand required? I’d contact the state licensing board in addition to the salon corporate. I’m shocked that a chain salon is so nasty about this.
So agree!! Like i honestly hate when they hide the person like u cant get sued for telling the truth about an experience with a business and if they dont tell us how are we gonna stay clear from them!? So true
I do test strands ALL THE TIME, in every situation where it's required. Before the actual appointment, a client has to arrange a time where they can come for about an hour, and I can do other client(s) at that same time. She said "corporate," most cosmetologists in this country are employees, not independent, which likely means she isn't authorized to do a refund. Instead of that excuse, she should have told her that straight up and referred her to the manager or senior stylist who IS authorized. Some salons have no one on site regularly who can do refunds, Great Clips have a lot of franchisees that operate like that, where the owner may have to come down and do it. My best guess is she had panels that were colored in the back at one point that grew out that interacted with the bleach, but I have no answer to all the other messed up stuff in this situation. I can't BELIEVE she didn't say anything and let her walk out like that. I've never personally burned anyone's hair off, but this just unlocked a new fear because so many have colored that area, though it's rare to use something that would later interact with the bleach, though possible. Looks like I'll be doing an extra location for my test strands from now on. The stylist definitely deserved to be called out, the salon, less so, because it really isn't their fault, it was the employee themselves. Unless it's a "SmartStyle" that's owned by yellowhammer, not Regis, Yellowhammer makes decisions that are awful for everyone and they actively cause crap like this because of how their upper management trains their stylists.
hi! amateur hair dye-er here, let me explain why (most often atleast) this happens. If you have hair that has already been dyed before, that means you have chemicals in your hair. When you then go to dye it another color, it is possible that you get a chemical reaction and your hair will litterally burn off. It will start smoking and everything (chemicals are fun). This applies to any hair that might have old color in it. So yes, it applies to the lengths of her hair even though it was 6 months ago. Any professional will avoid breakage/burning hair by doing a patch/strand test EVERY. SINGLE. TIME!!! This is unacceptable in every way. She should get a refund, and a free session to fix her hair. No doubt.
switched dye for ONE TIME and hair started smoking so much sooner, the way i RAN to shower lmfaooooo. i got lucky that my fear of bleach dragged me to check 10+ minutes earlier
@@6nomemory6 yeah that’ll do it 😭 companies probably used clashing chemicals hahah, there’s this thing that’s a little bit of a myth that it smokes when it’s damaged, no it smokes when there’s a chemical reaction
I’ve never had a professional do a patch test on my hair ever! And I always tell them when I’ve had box dye done. They literally don’t care and they hope for the best.
@@andreagilman7341 do you bleach your hair? in case not there’s not as big of a risk of chemical burns, however patch and strand tests should be done to avoid allergic reactions regardless of
as someone who went to cosmetology school; it would never be the client's fault only the stylist's negligence. if the client had prior black BOX dye (not done at a salon) the color process would be dangerous and a test strand has to be done in that case (test strands should always be done but black dye in general to bleach is a MUST). otherwise yeah, the stylist blaming the client makes no sense. it could have been avoided .. the stylist should have been upfront once they realized her hair was not in good condition from her work and set in a plan to help get her hair back to "healthy" or close to it with conditioning treatments, keratin shampoos, hair masks, etc. over a period of time (along with an apology) but yk i'm glad the director sorted things out where the stylist failed to take accountability. mistakes happen, and it could have been solved much quicker
The hairdresser offering treatments and when the op refused saying her hair cant be fixed anyway is giving the same energy as a guy asking you on a date and when you say no he says you’re ugly anyway
It’s one hundred percent the responsibility of the stylist ….the professional is responsible for either the outcome of their work or even just advising against the service all together, not the client, plus even just comes down to human decency not to try hide the fact that a large section of her hair broke off 🙃🤦♀️ Poor job all round 😩⚰️
As a person who dyes their hair often (not as a professional) and has gone from black to blonde several time both successfully and unsuccessfully, having dyed your hair black one time in your life won’t effect your bleach result unless you JUST did it within a year. It won’t cause your hair to break off that terribly if you know how to use bleach. This hairstylist over processed her and used the wrong developer volume probably and is trying to blame it on her dye history. And her hair IS fixable at this point but it needs a lot of TLC, the breakage can maybe be covered up with tape ins after it grows out a little more. I feel so bad for them :(
Not true. You’ve chemically altered the hair that’s grown out. Even if the color fades, the effects are still there. The cuticle was blown out to get the color into the hair. The only way to truly fix is to cut it off if you don’t want to run the risk of severe damage to the hair that had been colored. Any outgrowth would be fine as it’s considered “virgin” hair.
@@mhi11 I understand that having color in your hair previous to a bleach will effect it’s elasticity, but it is possible to go from black to blonde without having to cut all your hair off. A true professional would’ve taken her dye history into account and told her she needed to space out her bleach sessions, or avoid using heat + bleach combo, and a lower volume developer. The fact that she got so light after one session is a red flag on the stylists part.
It is never the customer's fault that a stylist burns their hair off. Too much dying/bleaching absolutely can make hair super brittle/fragile, but it's the salon's job to advise (or even refuse) the customer, because they're the experts, not the customer. I go to a really excellent salon that I really love and they absolutely will refuse to dye or heat-style someone's hair if they have concerns about the hair being too damaged. It's their job to make a professional assessment and give proper advice. Also fragile hair would absolutely not explain why her color is so uneven, that's just totally incompetent work. I'm no expert but since the broken back part looks super purple and the rest of her hair isn't, I wonder if the stylist just didn't track time properly or put too much on that section, and it got over-exposed to the chemicals?
Yeah anytime I tell my stylist I'm interested in something or ask about xyz, she tells me if it's okay for my hair or not. I've bee going to her for years, currently I live 40 min away and I still go only to her
The hair stylist talked about the girls hair like it was a wild animal that ran through the salon. She had no control, there was nothing she could do! It was downright FERAL. Test strands? Consultation? If she was concerned about the condition of her hair she should have denied the service, offered the correct one instead, and suggested bleaching at a later date (schedule it right then and there if possible) and if the client refuses because they're impatient? INSIST. Refuse. Neglecting to do the bare minimum? All signs of a poor stylist.
My amazing hairdresser would refuse to do anything that would really damage my hair. Its their reputation. Its blindingly obvious if she had already damaged her hair with bleach and it should have been discussed.
I honestly think if I grew long beautiful healthy hair and the “experienced hairstylist” burned it off I would consider a lawsuit. People don’t understand or appreciate how much effort, time, and money goes into maintaining healthy hair, especially long hair.
Holy sh*t! I let the trainees at my nearest salon practice on my hair every now and then. Like cuts, color etc. as the very first irl customer for those trainees. And I never had anything like that happen to me. "worst" was a slightly wonky cut, but since I always wear my hair up anyway, I didn't mind.
As someone who has both went to salons and do it at home(nowadays), the time between having your hair bleached to even vibrant/deep color, like black CAUSE it's black, you do need to take into consideration of how to approach the dying process. Even hair texture and such can play a factor. THAT BEING SAID, nah. Re: refund, eh. Felt like it was a "oopsy apology". I've seen box dye bring out better result. Hope she has a better hair journey with the new salon.
When I split dyed my hair myself (half black half red) I wanted to bleach the black out and go back to blonde. I did one round of bleach, saw my hair was like "nope eff that" and just died my whole head brown. (black box dye btw ;) ) The quality of my hair was NOT worth going back to blonde for (or hell was not worth even going any other colour for), have had brunette her for a year now and it's slowly "growing" out still.
i went to hair school (not currently a stylist) but they drove home to us constantly that you WILL majorly fuck up someone’s hair, maybe not this bad but you will make a huge mistake at some point- it’s just about how you move forward from it. her hair would’ve literally been the texture of wet noodles and it would’ve been stretching and then snapping off, that is major and even if the rest of the hair isn’t doing that it is all majorly compromised and and if that person goes to style their hair it could leave them with even more breakage. all that to say, there is no way you could miss this and no way a pro stylist doesn’t know that when she goes home there is a real possibility the rest of her hair will begin to break off. it’s really sad she didn’t say anything, mistakes happen.
Licensed professional of 15yrs here::It’s hard to say who’s in the right vs wrong without knowing the extent of their consultation. It’s standard in my salon to educate the client on the risk of losing hair integrity and sometimes I will even have them sign a waiver saying they understand if I perform the services requested their hair could end up fucked. If none of that occurred, the client is right. If it did, the client is wrong and the stylist did what they said they were going to.
Unfortunately, any color or bleaching process will impact future procedures so long as that treated hair is still on your head. Sometimes, you just need to cut off the treated hair or let it grow out completely. There's a lot of chemistry involved and certain processes cannot be done overtop of others without absolutely destroying the hair, and no amount of time or conditioning will change that if the chemical reactions are harsh enough (i.e., using permanent black dye, then throwing bleach on top.) Another lesson from this and so many similar stories - DON'T USE PERMANENT (OXIDATIVE) BLACK DYE. Use semi-permanent. Then you have flexibility to change things up without destroying your hair.
That hair stylist obviously I wouldn’t call that person a hairstylist. She did a shit job I would take pictures! Go get a messy bob and sue that person., if u paid with a credit card dispute it gf ..
As a stylist myself with 15 years of experience.. I can’t even begin to tell you how many times I’ve heard this same horror story from clients. It’s usually a newer stylist or one who is just there to make money. Rather than be a master of their craft. The consultation and strand test (especially on new clients or clients who want a dramatic change) are vital!!! ALWAYS DO YOUR RESEARCH ON THE STYLIST BEFORE SCHEDULING AN APPOINTMENT WITH THEM!! ALWAYS!! Do your research in general. Sometimes it isn’t the stylists fault when things go south. It could be the types of products you’re using, hormones, medications, or things that your hair has been exposed to. But even if that’s the case, the lack of transparency of the stylist is unacceptable. The stylist should have said something and apologized. 100%. She owes that much to the client at least.
yes, black hair dye can have an affect on dying in the future. it really depends on the dye, the tones, and the bleach level. because she was seemingly aiming for a light pastel purple, she would have to get to a very light level from the bleach. because she had the chemicals from the previous black dye still in her hair, doing this is a risk of breakage, depending on how you do it and how your hair works. he stylist should have told her about the risk of breakage.
I hope that hairstylist got/gets fired. That's absolutely unacceptable. This is why I'm scared to go to anyone to get my hair done, how do you actually know they won't fuck up your hair 🤦♀️
I have my mom do anything regarding my hair even though she has no cosmetology experience. My hair is always healthy after she dyes it for me (I only dye my bangs/framing pieces) but if a salon refuses to do test strands leave IMMEDIATELY. That is not a good salon, especially if you disclose previous hair colors because test strands are very important to avoid things like this.
Doing a test strip is standard practice. I’ve had my hair died at salons multiple times and they’ve done it every time. They also consulted me on how the bleach and dye would damage my hair. They would’ve never started dying without telling me if I had damage like that. Finally, they would’ve NEVER let me leave looking like that.
Poor girl. I have, and have always had extremely long hair. Like down to my butt. I would be so angry if a stylist botched my hair, didn't tell me, and refused to give me a refund, I would be LIVID. I would be even more infuriated if the stylist tried to make it out to be my fault.
If service denies a refund because you used a card (and it's just too hard for them) take that statement to your bank and refute the charge there. Don't let companies cop out on refunds by pretending it's too difficult.
Thank you for not responding to TikTok psychic’s madness. They’re 2 crazy individuals that are nurturing her madness, and I think it’s bad idea if she continues gets more attention, she’ll keep behaving like this until she does something so stupid, she ends up hurting someone. It’s something I believe the public should not encourage, or give her any more attention.
No attention= her hurting someone and no one seeing it coming because the erratic behaviour wasn't mentioned. You want a "not in sight not in mind" approach but I'd argue that an eye on someone with a knife is better than ignoring them and not knowing where they are with said knife
If they were bleaching it prior to coloring it purple that can cause breakage. The stylist is unethical. I feel her pain I have had an ungodly number of stylist not give me the cut I asked for (I always bring pics and I have some solid knowledge because I once upon a time ago had an amazing stylist who also educated me during our visits or when I took my oldest son to her when he was little (she moved later) . I even had one cut the sterling silver necklace chain of a Christmas gift from my oldest. God knows why I never demanded a refund. I need to stand up for myself
I’d be curious about what she told the stylist about what she’s done to her hair before. If her hair has already been bleached and dyed than it is already compromised. The more you bleach and dye, the more damage it does and breakage like what she showed is not uncommon. With that being said, the salon was completely unprofessional. Professional hair stylists ALWAYS do test strands. That prevents this type of problem. And they could refuse to continue if the test strand fails or offer to do something else. Putting the salon on blast is not being petty, she would be preventing someone else from going through the same thing
This happened to me before because my stylist kept bleaching my hair to make it pink. She said it was okay since my hair was super healthy. I had to near shave my head. She laughed about it and joked about still making the money. Never get mad when a stylist refuses to do the roots of your hair bleach. Most of the time they should tell you to bleach it at home so they are not liable. Poor thing and I think she was graceful.
Hold up, "she laughed about it and joked about still making the money"? What a complete and total scumbag! That "stylist" shouldn't be allowed near anyone's hair! You're a better person than me because I would've flipped out if she'd behaved like that towards me. Really hope that your hair has recovered well 💖
If the stylist felt it was "her fault" for bleaching or whatever then she should of never touched her hair to begin with! At the least she deserves a refund + an apology. That's just common courtesy + professionalism. This is insane 🤡
In the US, and I’m sure the UK, if you get a bad hair cut or treatment, you owe them zero. She needs to be refunded and she should report them. Hair treatments can actually be dangerous, so they are under pretty strong health laws. I would not let them touch my hair again. She does need to learn how to take care of her own hair, however, so this won’t happen again. Want pretty shiny hair? Don’t over wash, rarely use heat on it of any kind, do not color often, unless you wear it short usually. And don’t go to crappy salons like this one.😂
@@brookelynnwu8016I don’t know that you could sue, but yes, that was ridiculous . And you can tell it’s the stylists fault by the straight line across the back-looks like she put too much stuff on there, covered it with the foil and it just broke off where the foil was.😮
I colour my hair monthly with permanent black box dye (I know) that has no ammonia in it and my hair is so, so healthy (minimal breakage and frizz etc.)! I have 2a/2b wavy hair and it hasn’t affected my wave pattern. So my advice would be, if you are colouring regularly- use ammonia free, lightener free hair colours.
@@justkiddin84 I think that she would have a serious case for small claims court. It would be a small sum, but if she can prove this was the hairstylist’s fault and she told them ab her hair history.
Maybe a shadow root but with the initial mistake of literally not checking if your clients hair is safe throughout, I doubt it. Bruh, future hair stylists are being trained a lot online, but in my experience, you need upwards of 1500 hours of experience on a salon floor with teachers that have done hair for 5+ years just to graduate. The number one thing is you NEVER leave bleach on a client and just come back after an amount of time. You check every couple minutes especially with over dyed hair. If your stylist refuses to check with you while your hair is in foils, get a new stylist. They don't have to be there the whole time but they need to be checking on you. Also if it burns demand they wash you. Some stylists might claim that's normal and it's not, your scalp should Never burn. Any dye with developer is a CHEMICAL REACTION. Bleach or otherwise, as a stylist you are trained to use very dangerous chemicals. If you aren't confident go back to school. And if you make a mistake own it. If you need to wash, rush your client. I'd rather a client that feels paranoid that I need them at the bowl NOW than a client that I'm gently assuring as their hair is Literally burning. Also editing to say if you're worried about your hair, DO A STRAND TEST. If you're committing to your hair commit that extra 15 min, it's worth it to not have something like this happen. Request a strand test if you're nervous about your hairs integrity. It's one piece of hair we foil with extra developer, that's out of the way so we know for sure your hair can take the lesser developer.
Whenever I used to get my hair bleached in a salon they always did a strand test. It took no time at all because they had a system. If a salon doesn't do strand testing then they're probably not a trusting establishment to visit.
I once got my hair partially bleached from dark brown to platinum blond. I had never down a bleach/dye job before, prefessionally or myself, so I thought it was done in one day. The stylist took the time to explain that it has to be done over several sessions with at least 10 days between each and gave me the reasons why it was better to do it this way. It made sense and we coordinated throughout the process, she was fantastic to work with, and she did an amazing job. That is how stylists are supposed to deal with clients.
I had a side shave from temple to behind my ear (like natalie dormer) a couple years ago. I asked $$ salon to trim it as it had grown out a fair bit. Pretty easy to do, throw a guard on clippers and have at it. Id do it myself but im completely blind without glasses and it would be difficult. Got home and the lady had buzzed a 2” patch completely naked before putting a guard on. Leaving a random obvious clipper patch right at my temple. It grew out in like a week, so that wasnt a huge deal but i was FUMING this lady had nerve to charge me 100+ dollars and didnt mention or apologize for completely botching my hair
This was the stylists fault 100% she told them, they didn't do a strand test and they took half her hair from her. I've done hair for 15 years and I know results aren't always what you want but as a stylist that's YOUR JOB YOU GET PAID FOR TO NOT DESTROY HER HAIR
@@MD-supernova it is. Assuming she wants her hair. Hair is, unfortunately, political and people judge you for it. But, my point was, wearing the tee will suck out what moisture her hair has. Black folks everywhere get it. Use a silk wrap or cap and have a silk pillow case to help minimize the damage.
When she says something about fixing it there's no fixing that. The only thing you can do is use a bond builder treatment, she now has to wash her hair with a special shampoo & conditioner (nano technology by pureology) and also oil her ends use leave in cond wash once a week & pray to the lordt
I had a stylist drive my hair into the ground because they wanted $ over my hair health. They bleached my hair for years not giving me insight and education that i needed to take a break. they were also not doing a great job, overlapping bleached hair and virgin hair. i ended up shaving it to about a 3, and having it my natural color. it’s been years since and my hair finally recovered. but after becoming licensed myself i didn’t understand how much damage she had been doing. you’ve gotta find a hairdresser you trust who has integrity. just because you want something done to your hair doesn’t mean you’re a good candidate for it regardless of how much you can spend or how many times a stylist has performed a certain service.
I had an experience at a salon a long time ago where I paid for permanent hair color but obviously didn't get that when all the color washed out in 2 washes. I was never given a refund, only a free color conditioner from the owner and them begging me to take down my negative Yelp review. Def not as bad as her experience, but it's wild to see that this is kind of a trend with some salons. They should be as transparent to their clients as their clients should be to them about what they want. I told my stylist what I wanted and did not get that result and ended up being down a lot of money because of her lack of communication.
She wanted pastel purple, which means the hair needs to be almost white, which is difficult. A pro would say that this cannot be done in one day. It needs to be bleached several times over time, not one day. And hair grows ~6" a year
I mean, if her hair broke off after it was bleached, it didn’t all fall out at the salon, right? I mean, it would’ve been all over the floor. It would’ve broken off over time, and it happens because her hair is really badly damaged. It’s hard to say whether it’s because of the damage from the bleach or prior damage, though.
I came into the salon once with virgin hair and they still did a test strand for the blonde I wanted… there is absolutely no excuse to not test someone who had black dye in their hair!!!
I kind of am happy to see salons held accountable. I’ve had my hair trashed at really expensive salons. I don’t even go to salons anymore. I haven’t seen salons ever really refund. And when it goes wrong you feel like you paid someone $400-$500 to send you home in tears.
Oh my god as a hairdresser I’m so embarrassed. Things like this can happen but that’s why you communicate with your clients! We call this a chemical cut. I suspect she had bleached her hair in the past and the hairdresser didn’t know about it and overlapped the enlightener over compromised areas of the hair.
yes her having dyed her hair before could definitely be a problem, but none of this is her fault because she disclosed that to her hair dresser. I've never heard a hair professional say such a thing about doing a strand test then bully and gaslight the client to lay blame on them. from start to end this visit was absolutely undeniably unprofessional!
It would be her fault if: she chopped it. It all falls on the professional. My girl refused to color my hair because I had colored and bleached my own hair. Once it grew out, we were able to color treat it. The black is a key detail because it makes bleaching the hair soooo much harder. Still negligence for not doing a test strand.
I stand with a Nana stan. I have never had my hair dyed, but having curly hair, a bad hairstylist who doesn't listen is the worst, and I can't imagine at all. Hair is so personal, and this hairstylist disrespected her position and client entirely.
😂😂😂 there’s so much here …. Yes. It CAN be the clients fault that chemical bleach has ruined your hair for the simple reason that you either lie or just don’t tell your stylist your previous chemical treatments be it bleaching, realxers or box dye. So if she didn’t disclose the truth she kind of had it coming. Especially since she wanted to be so light for lavender hair. SECONDLY, if the stylist doesn’t give you the mirror to see the back and move your hair while you’re look it’s a dead give away
but even if she didn’t disclose that (which i agree if she didn’t she should have) it is still 100% on them for not only letting her walk out like that and not telling her but mainly not doing a test strand. Test strands are common practice especially if your using something like bleach, which strips and damages your hair
any hair stylist worth a damn should be able to tell if you've done stuff to your hair though. like period. i've never walked into even a smart style without them knowing that i color my own damn hair and i go to sally's for the mix and shit.
@@natalyaocallaghan4877 No. it’s 100% on the client to understand a professional had advised not to do this treatment but you want it done anyways ITS ON YOU.
@@dayne6597 That's assuming the 'professional' did their job and advised them. I dye my hair at least once a month and have been since I was like 13 (25 now), I refuse to go to a lot of stylists because many don't give warnings. I dye my hair myself, that way I only have myself to blame. If you go to a stylist and they do not walk you through the process/ hair care, leave. Literally listened to one lady advise a dirty blonde to use 40 volume developer to lighten her hair, the lack of care/knowledge was insane. Side note: Anyone wanting to dye their hair a lot (I advise short hair), stick with one brand if possible and go with semi-permanent, no ammonia, and do not bleach unless you really have to. Do a color removal instead and conditioning treatments. There are some great vegan conditioning dyes out there. All in all, do your research, ask questions, and take care of your hair.
I once went to get my eyebrows wax & tinted. Walked out thinking they looked great well when I washed my face that night I realized she had waxed off almost all of one brow! She didn’t say a thing. I had to learn how to draw on my eyebrows & went to get them microbladded asap. I hate people.
It's the Salon's responsibility to say no if a client requests a service that will cause or potentially cause irreparable damage. They are the professionals and part of their job is to advise in the client's best interest. It's that simple. This is why salons do things like patch tests, strand tests and consultations to avoid situations like this one. I'm glad she got a refund despite the gaslighting and victim blaming.
As a former stylist, I'm torn on this. Sometimes we talk about hair history, about past damage, and the client isn't truthful or thinks hair color is gone after 3 weeks, and that's not how it works. Also, if we spoke to a client saying we don't recommend bleaching your hair, and they insist on it, we make them sign a waiver, and then they get irate because their hair is damaged. However, in 22 years, I've never melted someone's hair off. Because I refuse to do hair that I know may melt. I'd love to know, honestly, what their consult was like.
The salon blaming her for not disclosing she'd dyed her hair ONCE is insane, I bleach and dye my hair very often and have never had breakage like that. It definitely isn't normal or acceptable they let her walk out like that.
It’s hard to believe one side of the story. I have a feeling this isn’t the full truth. But I agree, don’t go back to the hair salon if you’re not comfortable and I hope she gets it fixed ❤
Business owners who think refunding a single customer is going to cost them more than getting a bad reputation are wild
They think it opens the door to clients just not paying
@@ChristinaFromCZcamssome are right sadly
Yeah there’s a big difference between asking for a refund because you don’t like how the hair turned out vs. asking for a refund bcs they completely fucked your hair up and gaslit tf out of you
Not to be that person, but it IS a double edged sword. I've seen the other side of this first hand, though granted it was in a restaurant instead of a hair salon.
The amount of times my manager on duty would just comp whatever it was no matter what was actually wrong was innumerable. It got to the point that there were multiple "regulars" that all of the servers would just dread serving because they knew how it would end and they would get all their food free.
This is not the case with what's going on here, but there is a middle ground that people just can't seem to reach where you take responsibility for what you've done wrong, but also don't bend over backwards to scammers. It just takes a lot of attention and care to actually keep that middle road.
@@JordanDragonAs The thing is though in Australia we can get a refund or simply not liking something. You buy an item yo have 2 weeks to return simply becase you didn't like it. Yet barely anyone does this. So it doesn't open the doors for people not paying. Its just companys are so money hungry and use this excuse and you guys believe it.
“they won’t refund me because i paid by card” TIME TO ISSUE A CHARGEBACK THROUGH YOUR BANK, LUV
Preach so many don’t know u can do that like😂
Yuuuup
This. If they want proof show them the vids. I would not even bat an eye if she said that to me, I would tell her that if she was too stupid to know how to refund from a card my bank certainly was not.
This should be pinned 😭
Sounds like the stylist was relying on the commission from the job to get money for the booze she must have drunken before committing this atrocity.
Cosmetologist here! First step to hair color application process is a test strand to see how it will lighten. Secondly, a lot of salons turn away clients who "black box dyed" their hair bc it actually deposits metals and other things that can react differently to bleach, leading to uneven tones. The proper process is a color remover/metal detox, then lightening, toning, THEN the color. This is NOT meant to be done on one day, but over the course of weeks to months to ensure the integrity of the hair. Everyone's situation is different, but all of this is the responsibility of the stylist, not the client to know. So sad and disappointing that she had this done to her 😔
interesting !!
This is why I won't go lighter with my hair I've been using black box dye for like 10+ years I wanna say even longer I'd love to have blonde hair but I also don't wanna be bald or have my hair fall off I'm also super scared I won't look good blonde and I'm gonna pay this lady to do ALLLLL this beautiful work and then re pay her to dye it back 🤣🤣🤣
@@jordanh8906might be a dumb suggestion from a hair noob, but have you considered a blonde wig to see if you like the color over a period of time?
oh so that's why it's specifically black hair dye and not just all dark hair dye. this makes so much sense then
@jordanh8906 yeah the black - to - blonde trend is why alot of hair stylist hate color. Because it's really an impossible ask. I would start with a metal detox and after do a hair mask. Depending on how your hair integrity feels a couple days later, go in with a color remover, and THENNN apply a dark brown toner to even all the uneven tones out.
This should set you up for a good lift, but I would wait atleast 2 weeks maybe a month to go to a salon and apply lightener. And one process won't get you far. For platinum blonde I'd say 3 processes total over a period of time.
All of this is variable depending on your hair texture, length, and your at home maintenance capabilities.
My daughter is a cosmetologist and she has refused to do certain things on clients hair if the hair is not healthy enough. She suggests how to make it healthier or they try another salon.
Which is EXACTLY why I think this chick isn’t telling the ENTIRE truth. She probably WAS told her hair would break and WAS advised not to lighten it. But she wanted what she wanted. This girl 100% gives me Tana vibes by exaggerating the story.
Nailed it! I'm retired from doing Hair, and it's mostly for this reason & a few others. A professional should notice the hair quality & colors it may represent as an issue. Saying no is everything to save from drama, wasted product and time. This girl knew she wasn't supposed dye her hair I mean you can see how dry and starched it is😂! 1 application or even 2 doesn't dry it out like that. Leaving product on the hair too long can also cause this, but it takes some negligence for that to happen and any person in their right mind would mention their head is getting hot or that 20-30 min has passed. How stupid can ppl be!?
Yeah, I have been a hair model in various salons for my cousin for many years and they would do a strand test to see if your hair will fry. If it does break in the test then they refuse every time to do any work. Unless they are a bad stylist.
It's also possible that they asked her what she had previously done to her hair to decide if they could do what she wanted and she didn't tell them everything. However if they didn't ask her then it would be the salons fault. It's kinda impossible to know in situations like this.
@@dayne6597 I mean you'd be surprised just HOW MANY hairstyles want a payday and really do NOT give a shit about the integrity of someones hair.
The amount of times I've disclosed my hair history to "professionals" and they're like "oh nah it's right just come in and we'll do it" or "yeah we can bleach it to this level of blonde in one sitting" is actually INSANE.
Hair grows back. The feeling of being dismissed, robbed, and bullied will stick with her for a long time. Inexcusable.
But also with the length of the rest of her hair it would take at least 2 Years for it to grow back thats a long ass time too, not even to mention the health of her hair now
Hair may grow back but having a damaged scalp can give it a different appearance, texture, and "health" than it had before.
The other issue is, depending on the severity of the damage to your scalp, it can take up to FOUR YEARS to even start growing back. That's unacceptable.
This is exactly why test strands are so important.
Your daughter does that and so do other hairdresser. But I know for a fact some don't care and all they want is money.
Exactly
especially with hair that were already dyed and bleached a few times, as she warned them.
Looking at her hair would be enough for me to say NOPE.
The fact that they didn’t even want to do it is baffling.
The salon I go to doesn’t do test strands (at least they haven’t for me) but I feel like maybe that’s because I have the same hair type as the majority of people where the salon is located. I’m sure they test strand other texture and color hair.
The client told the hair dresser she had box dye in her hair she did everything right - the hair dresser didn’t listen .
I'm confused by this because there seems to be inconsistencies. She said she told them that she'd once died her hair black. But she also said that the stylist said it was her fault because she hadn't disclosed that she dyed it black within the last 6 months. I feel like it's not outside of the realm of possibility that she didn't tell them, or that she didn't tell them how recent it had been. I do still think that the salon should have done a stand test, so they are still at fault. But I don't know that I 100% believe her story.
@@connieguidry6656 if they needed clarification on the timeframe they could and should have asked but presumably she was telling them because it impacted the hair still on her head. So not saying when it was doesn’t absolve them at all in my opinion. If she didn’t tell them at all then that’s important but I also feel like it should be a standard question for the treatment she requested.
@@connieguidry6656 I agree. The salon should have done a strand test, but i don't fully believe her story of having 100% clarified with her hair stylist about her past box dye, either. It's the "i did tell them i had had black hair at one point in my life" which is a very none specific answer. Which is a very typical, trying-to-avoid-the-truth, answer.
At one point in your life? What does that mean though? 5 years ago? 5 months ago? It's not a very good explanation, which makes me wonder what she actually told them in the salon. Cause if she said that exact thing to them, wouldn't they ask her to clarify as well? What does 'at one point' mean? How long ago exactly?
If she clarified that the black hair dye was still very much in most of her hair, THEN it is absolutely the salon's fault. But if she unhelpfully said "oh it's a looong time ago blah blah it should be fine blah blah, let's get on with it", then she absolutely needs to take some of the blame on herself.
@@K000Hshe said she had it dyed black by another salon, not box dye. Entirely different situation when it comes to the removal process in my experience. She told them she had black hair previously, I don’t know how much more clarification they could possibly need, the exact date? Last time I got my hair lightened professionally I gave a vague answer of “within the past year” to box dying it brown/black and the stylist did the test strand and processing appropriately. Again the stylist could have avoided all of this if she did the bare minimum of doing a test strand. She’s the person being paid to know what to do.
This place honestly sounds like a rushed place. A test strand takes to much time. I really doubt they do actually constitutions that take more than a min.
If they knew she had black dye on her hair previously, there is NO excuse for not doing a test strand. Black dye is NOTORIOUSLY difficult to remove, and they were trying to lift her to a very light blonde and put a pastel lavender on it. It would take several sessions to lift it to the level they'd need to avoid patchiness and a muddy color safely. There should have been a conversation about it being impossible to get her to the result she wanted in one session, and test strands should have been the very first move. They don't even take that long to do, so there is no reason to act like it's a huge deal.
I also don't understand why they didn't try a color remover first and instead went straight in with bleach. That's sooooo much more damaging, and if they had done test strands to see if a direct dye remover could get some of the pigment out first, this could have easily been avoided.
Like... I'm not even a stylist, but I have done my own dye, color removal, and bleach more than once, and I have never once fried my hair off. Damage is normal, but if you are going to a professional there is no reason that they should be rushing to the point of destroying the integrity of someone's hair.
My mums friend is a professional hairdresser
Quite a few times he's had to reccomend alternative treatments for clients as he wants them to look their best and not have someone else do a treatment that can damage their hair further
One of the things he swears by is chewing jelly cubes as theres a chemical inside that helps to strengthen hair and helps it to grow again
@@ILoveRedPandas95probably gelatin, gelatin is just cooked collagen 😊
As a hairdresser you are absolutely right. Black box dye does NOT come out of the hair easily. She told them! This is crazy to me
@sianmilne4879 regular gelatin like in candy wont do much, but the ones with extra supplemented collagen in them are great. i like marine collagen powders best but the collagen gummies are nice too and really helps people with their quality of skin and hair
As someone who dabbles in chemistry, doing any of these treatments and expecting an organic carotene structure to withstand it is wild. If you subjected a finger to the same treatments you might dissolve the fats under your skin.
they have to do a strand test, this salon should be shut down, what if she'd had an allergic reaction?
This is what I was thinking. I had a friend who had an awful reaction to box hairdye and it was only a patch test. The hair person (I refuse to call them stylist as they clearly don't know the basics) did her dirty in so many ways. I she still had black in her hair, the stylist should have suggested a different colour or done the hair in stages instead of leaving it on too long and burning her hair. It's clear she started at the back and that's probably why it broke her hair
I work at a salon and we don't NEED/HAVE to do a strand test, but if you as the stylist do know they've done other colors to their hair in the past year and you know it's a colour correction, you would do a test strand when lightening the hair. So really if they knew she had black hair, then yes that's 100% on them for not doing a strand test. Same goes for if someone has never had lightening done: strand test. Someone who has allergies and isn't sure of the enlightener being used: strand test. Doing a big change: strand test. No matter what in this case it sounds 100% negligence on the salons end. Even if they didn't know she had been black before, just the fact they didn't tell her about the breakage right away, that is SO messed up
Excellent point!!!
@@duckie3961 but even with a strand test, things can go wrong with bleach. Another salon had that issue where they did a strand test and it was fine but one side of the girl's hair was developing way way way faster and hotter than the other side, they did have to trim off a lot to correct it. The issue was that the client wasn't sure if she had a relaxer on her hair, but the strand test was fine. It was a weird situation but the salon decided that they will no longer accept any client that could have a relaxer of any sort.
OMG that could be fatal
100% the stylist's fault.
Even if the client didn't disclose the black box dye...her hair broke off almost at the root.
That is 1 of 2 things or both...
1. She put the bleach on the roots too soon.
2. She used bleach that was too strong. She probably used 40 or 50 volume bleach when she should have used 30 vol.
This is wrong..box dye has metals in it to help the processing step. Metals will react negatively to bleach among other problems.
Even the type of water u have can effect the color/bleach. It's all relevant because it's literally chemistry.
My regukar hairstylist could tell I did black box dye eight months on, after I'd bleached it and covered it with red dye. I agree it's 100% on the stylist
Or even fucking twenty or ten volume her hair looks fine and straight you don’t need that high a developer, just put it on and watch it! It will just take longer but it won’t break. That’s what you get paid for.
But how is it only the underside that "broke"?
How is it all nearly the same length?
How is there a perfect line of breakage almost like she had shaved the back and this is just regrowth??
Looks fishy to me...
@@BeccaHetrickthere is a “perfect” line of breakage lmao because the stylist likely overlapped bleach on an area that was already processed. Where her hair had already grown out, the new growth bleached and the old bits with black on them has “broken” because it became over processed. Looks like the stylist started bleaching back to front and left it on the bottom section longer. Not fishy at all from imo as a cosmetologist…
She paid with a card? I would have called my bank and disputed the charges as soon as she started giving me attitude for balding me
I love Markie's signature disclaimer "I'm no professional in this field and even I can tell it's shit" 😂
Gross. I would not trust them at all.... with no refund but they want me to go back for treatments? That is the MOST uncomfortable circumstance or appointment. Oh hey I'm here. For you to help treat my hair YOU bungled. Refund is the LEAST they can do.
The treatment is probably just Olaplex or equivalent for whatever product line they use too.
@@tcraig363olaplex is great, but some of these people act like it's a magic potion 😅
Omg didn't think it was necessary to tell her?? That her hair is falling out!?! That's insane. This whole thing is insane. Something like this can be so traumatic. 😢
I tend to agree. If it really did look fine when bleaching but started really screwing up in drying (doubtful, but bear with me) then the stylist should bloody well tell her. They then should have said. "This is happening, this is the result, this is what I can do, this is what I can't. I'd suggest we do X." Obviously with giving her some time to freak out that her hair is screwed up.
I'd be scared to step back into a salon if I was them after this.
Hi! I am not a hairdresser at all i just have dyed my hair every color and also lost my length to bleach. As someone who has an extensive history of hair colors (including black multiple times) if she told this to the lady a test strand shouldve been the FIRST thing they did to her. The reason people are blaming her is because having black dye in your hair is really hard to get out and often needs multiple bleach rounds and can leave your hair permanently damaged, BUT !!! I still do not believe this girl is to blame st all, she did her part on letting the stylist know she has dyed it in the past it is the stylists fault for not taking the precautions needed when doing hair
This! Totally agree. Besides, the hairdresser is supposed to be the professional in this situation. So long as the client was honest, any good hairdresser would have two options: figure out a way to do fulfil the request safely, or say "no" and explain to the client why it isn't possible to fulfil the request.
Ruining her hair and then telling her it's all her fault is insane. The client is not a hair professional, she wouldn't know that would happen - but a hairdresser should and is negligent for doing it anyway, especially without warning her of the consequences.
It's less about how many rounds of bleach to lift the dye and moreso about the fact that a lot of box dyes have metallic salts in them which react with bleach and literally melt the hair off in record speed
i like your username lol
I don’t blame her because she was most likely honest about her hair history. And then the salon wasn’t honest with her with what they did to her
The stylist should have taken one look at her fried hair and said they wouldn’t bleach it.
Her hair was unhealthy when she went in to that salon.
That is crazy the hairdresser didn't think she would notice when she pulled her hair up?
or brush them? it's very noticeable either way
They probably already saw it when washing the bleach out.
I don’t understand why people are blaming her. This is not normal when you go to a salon to have your hair dyed. I have had stylists fuck up my hair in ways that were nowhere near as bad as this girl. The salons still had me come in, put me with a better stylist and fixed my hair for free.
It’s insane that the stylist gaslit her and tried to blame her. I have had bleached hair and black hair in the past and never experienced anything remotely as bad as this. Fuck that stylist.
The stylist kept gaslighting her.
Also yes, once you dye your hair it's basically permanent. The color isn't permanent but the effects on your hair is. I've dyed my hair black before and when I used a different brand of dye, the top half of my hair was a cute blue-black color while the bottom half was a matte black. The bottom was matte because of the old dye. It basically came back despite the old color being completely faded. Just because it's faded doesn't mean it's gone. That requires a hair dye remover.
Hair dye is crazy tbh. There's a lot of science behind it and I only understand half of it.
There's also different types of hair dye and depending of what type it'll have different effects.
Yeah permanent colour will always leave a stain on the hair even if its faded, sounds like you put colour on top of colour at the ends so this completely darkened the ends and gave the “hot roots” effect because the new growth had no previous colour on it
@@brownbreadburnt This is exactly what happened.
You absolutely need to disclose any treatments your hair has undergone before getting more done, because there may be unintended chemical reactions that can destroy your hair. However, I believe her when she says she disclosed it. The stylist would have told her there was something wrong if the stylist didn't believe it was their fault.
Stylists are also suppose to do a strand test to see what will happen to none virgin hair.
She went to a "professional". Professional failed.
My issue is that, even if she didn't disclose it, the stylist should've said something when the hair came out, not hide it.
Really the only thing that would actually cause a reaction that would cause damage at this level from ammonia or bleach would be if a relaxer was used at some point in the past. Using hair color (permanent or semi-permanent) would just make it more difficult and unpredictable to lift with bleach but any decent colorist would understand how to assess the current follicle health regardless of whether or not the client disclosed anything. They would also be monitoring the lift obsessively on a color correction (and this should’ve been considered a color correction) and never ever try to attempt it all in one go. They shouldn’t used a color remover and bleach bath first to see what that did and how responsive the hair was to a very gentle bleach exposure, then let the hair rest for a day and apply a protein repair treatment and then proceed with a plan based off of those results from there. Problem is most just don’t care and want money
The fact she didn't tell her is the insane part. I accidentally cut my hair last year so 1 section is slightly shorter (not alot but noticeable when blow drying) and my hairdresser showed me immediately and was like "I didn't do this but this is shorter"
Black dye can react very badly with bleach since a lot of box dyes contain metallic salts which literally fries the hair off when mixed with bleach, a lot of customers don't tell their stylists either because they don't realise it's important or they don't want to be turned away when they ask for a platinum blonde that just isn't possible. But if she DID disclose that she had used black hair dye then it's the stylist's responsibility to do a test strand or straight up refuse to lighten the hair and work with the customer to do something else instead
This. I can’t imagine she went in and said oh my hair was recently dyed black and now I want it bleached then dyed light purple, and a stylist said, sure.
Honestly even if she hadn't told them she had black box dyed her hair previously, in this very specific situation I would still place the blame 100% on the stylist. There other circumstances or stylists where I wouldn't blame them but there's too much stupid
They should be asking questions, checking
@sunstripe85 yes! If it's that important, a stylist should always ask for a client's hair history!
I went into a VERY EXPENSIVE ($800AUD for a cut and colour) salon wanting to go from brown to blonde in stages, and at my assessment the hairdresser confidently assured me that they could do it in one go if I wanted. Well heck, youre the professional, lets do it, why not?
Uh, no. All my long hair snapped off at chin length and the patchy, uneven platinum blonde couldnt even be fixed because no hairdresser would touch it. My boss even scolded me for how unprofessional I looked for weeks.
When I wrote to the salon saying I wasnt happy, they said "well when you go that blonde in one go, theres a risk of breakage." BUT YOU SUGGESTED IT. I didnt walk in insisiting on going blonde in one go, i was quite happy to do it over time.
Your boss scolded you?! I hope you’ve moved on from working there because there’s 0 reason for that.
@mhi11 oh yeah 😆. "When are you going to fix it, it looks awful, youre supposed to look professional." To the point two of my colleagues spoke up and said "she literally can't get anyone to dye it because it'll fall out." She laid off after that.
I think it was a good four or five months before a hairdresser would put any chemicals on it at all because it was SO brittle, and even then it was only to darken a few shades to a weird muddy blonde so you couldnt see the patchiness - the colour was still not good and I was told in advance it wouldnt be. I can't blame them, they didn't want to be the ones who made my hair break off at the root.
chile. the moment somebody tell me they can’t refund me i’m calling my bank to dispute. like what do you mean? the service wasn’t fulfilled & she wasn’t satisfied but instead traumatized so girl call your bank & dispute that transaction!
If by “card”, she means credit card, then she should contact her bank and reverse the charge
Isn’t the test strand required? I’d contact the state licensing board in addition to the salon corporate. I’m shocked that a chain salon is so nasty about this.
Call them out by name! How are we supposed to know where not to go? Name and shame especially when this is 100% the stylists fault.
So agree!! Like i honestly hate when they hide the person like u cant get sued for telling the truth about an experience with a business and if they dont tell us how are we gonna stay clear from them!? So true
The average person's hair grows 6 inches (~ 15 cm) a year. So she's lost a couple years of growth to breakage.
Yikes
Mine grows about 12 to 15. My Mom and hairstylist are a bit amazed lol
I do test strands ALL THE TIME, in every situation where it's required. Before the actual appointment, a client has to arrange a time where they can come for about an hour, and I can do other client(s) at that same time.
She said "corporate," most cosmetologists in this country are employees, not independent, which likely means she isn't authorized to do a refund. Instead of that excuse, she should have told her that straight up and referred her to the manager or senior stylist who IS authorized. Some salons have no one on site regularly who can do refunds, Great Clips have a lot of franchisees that operate like that, where the owner may have to come down and do it.
My best guess is she had panels that were colored in the back at one point that grew out that interacted with the bleach, but I have no answer to all the other messed up stuff in this situation.
I can't BELIEVE she didn't say anything and let her walk out like that. I've never personally burned anyone's hair off, but this just unlocked a new fear because so many have colored that area, though it's rare to use something that would later interact with the bleach, though possible. Looks like I'll be doing an extra location for my test strands from now on.
The stylist definitely deserved to be called out, the salon, less so, because it really isn't their fault, it was the employee themselves. Unless it's a "SmartStyle" that's owned by yellowhammer, not Regis, Yellowhammer makes decisions that are awful for everyone and they actively cause crap like this because of how their upper management trains their stylists.
hi! amateur hair dye-er here, let me explain why (most often atleast) this happens. If you have hair that has already been dyed before, that means you have chemicals in your hair.
When you then go to dye it another color, it is possible that you get a chemical reaction and your hair will litterally burn off. It will start smoking and everything (chemicals are fun). This applies to any hair that might have old color in it. So yes, it applies to the lengths of her hair even though it was 6 months ago.
Any professional will avoid breakage/burning hair by doing a patch/strand test EVERY. SINGLE. TIME!!! This is unacceptable in every way. She should get a refund, and a free session to fix her hair. No doubt.
switched dye for ONE TIME and hair started smoking so much sooner, the way i RAN to shower lmfaooooo. i got lucky that my fear of bleach dragged me to check 10+ minutes earlier
@@6nomemory6 yeah that’ll do it 😭 companies probably used clashing chemicals hahah, there’s this thing that’s a little bit of a myth that it smokes when it’s damaged, no it smokes when there’s a chemical reaction
I’ve never had a professional do a patch test on my hair ever! And I always tell them when I’ve had box dye done. They literally don’t care and they hope for the best.
@@andreagilman7341 do you bleach your hair? in case not there’s not as big of a risk of chemical burns, however patch and strand tests should be done to avoid allergic reactions regardless of
@@andreagilman7341I'd go to a more professional professional.
as someone who went to cosmetology school; it would never be the client's fault only the stylist's negligence. if the client had prior black BOX dye (not done at a salon) the color process would be dangerous and a test strand has to be done in that case (test strands should always be done but black dye in general to bleach is a MUST). otherwise yeah, the stylist blaming the client makes no sense. it could have been avoided .. the stylist should have been upfront once they realized her hair was not in good condition from her work and set in a plan to help get her hair back to "healthy" or close to it with conditioning treatments, keratin shampoos, hair masks, etc. over a period of time (along with an apology) but yk i'm glad the director sorted things out where the stylist failed to take accountability. mistakes happen, and it could have been solved much quicker
Yeah I always get the same thing done, and I feel like if my hair started breaking, my stylist would know
This is insane. There was negligence on part of the salon for sure. My grandpa is a hairstylist and he would DIE if he saw this!!!
This is a big reason why I learned to do my own hair… it’s more affordable and I can only blame myself if I mess up lol
This right here
The hairdresser offering treatments and when the op refused saying her hair cant be fixed anyway is giving the same energy as a guy asking you on a date and when you say no he says you’re ugly anyway
OMG fr 😭
It’s one hundred percent the responsibility of the stylist ….the professional is responsible for either the outcome of their work or even just advising against the service all together, not the client, plus even just comes down to human decency not to try hide the fact that a large section of her hair broke off 🙃🤦♀️
Poor job all round 😩⚰️
As a person who dyes their hair often (not as a professional) and has gone from black to blonde several time both successfully and unsuccessfully, having dyed your hair black one time in your life won’t effect your bleach result unless you JUST did it within a year. It won’t cause your hair to break off that terribly if you know how to use bleach. This hairstylist over processed her and used the wrong developer volume probably and is trying to blame it on her dye history. And her hair IS fixable at this point but it needs a lot of TLC, the breakage can maybe be covered up with tape ins after it grows out a little more. I feel so bad for them :(
Not true. You’ve chemically altered the hair that’s grown out. Even if the color fades, the effects are still there. The cuticle was blown out to get the color into the hair. The only way to truly fix is to cut it off if you don’t want to run the risk of severe damage to the hair that had been colored. Any outgrowth would be fine as it’s considered “virgin” hair.
@@mhi11 I understand that having color in your hair previous to a bleach will effect it’s elasticity, but it is possible to go from black to blonde without having to cut all your hair off. A true professional would’ve taken her dye history into account and told her she needed to space out her bleach sessions, or avoid using heat + bleach combo, and a lower volume developer. The fact that she got so light after one session is a red flag on the stylists part.
It is never the customer's fault that a stylist burns their hair off. Too much dying/bleaching absolutely can make hair super brittle/fragile, but it's the salon's job to advise (or even refuse) the customer, because they're the experts, not the customer. I go to a really excellent salon that I really love and they absolutely will refuse to dye or heat-style someone's hair if they have concerns about the hair being too damaged. It's their job to make a professional assessment and give proper advice. Also fragile hair would absolutely not explain why her color is so uneven, that's just totally incompetent work. I'm no expert but since the broken back part looks super purple and the rest of her hair isn't, I wonder if the stylist just didn't track time properly or put too much on that section, and it got over-exposed to the chemicals?
Yeah anytime I tell my stylist I'm interested in something or ask about xyz, she tells me if it's okay for my hair or not. I've bee going to her for years, currently I live 40 min away and I still go only to her
she’s such a gorgeous girl, even with her ruined hair she still looks really cute and trendy!
she is really lucky it broke off in such an inconspicuous spot. even with patchy damaged hair she still looks good🥲
The hair stylist talked about the girls hair like it was a wild animal that ran through the salon. She had no control, there was nothing she could do! It was downright FERAL. Test strands? Consultation? If she was concerned about the condition of her hair she should have denied the service, offered the correct one instead, and suggested bleaching at a later date (schedule it right then and there if possible) and if the client refuses because they're impatient? INSIST. Refuse.
Neglecting to do the bare minimum? All signs of a poor stylist.
My amazing hairdresser would refuse to do anything that would really damage my hair. Its their reputation. Its blindingly obvious if she had already damaged her hair with bleach and it should have been discussed.
I honestly think if I grew long beautiful healthy hair and the “experienced hairstylist” burned it off I would consider a lawsuit. People don’t understand or appreciate how much effort, time, and money goes into maintaining healthy hair, especially long hair.
Holy sh*t!
I let the trainees at my nearest salon practice on my hair every now and then. Like cuts, color etc. as the very first irl customer for those trainees.
And I never had anything like that happen to me. "worst" was a slightly wonky cut, but since I always wear my hair up anyway, I didn't mind.
That’s really nice of you
As someone who has both went to salons and do it at home(nowadays), the time between having your hair bleached to even vibrant/deep color, like black CAUSE it's black, you do need to take into consideration of how to approach the dying process. Even hair texture and such can play a factor.
THAT BEING SAID, nah. Re: refund, eh. Felt like it was a "oopsy apology". I've seen box dye bring out better result.
Hope she has a better hair journey with the new salon.
When I split dyed my hair myself (half black half red) I wanted to bleach the black out and go back to blonde. I did one round of bleach, saw my hair was like "nope eff that" and just died my whole head brown. (black box dye btw ;) )
The quality of my hair was NOT worth going back to blonde for (or hell was not worth even going any other colour for), have had brunette her for a year now and it's slowly "growing" out still.
She should report this salon to the state board. There are really strict laws about salons and this one sounds like it has a laundry list of issues.
i went to hair school (not currently a stylist) but they drove home to us constantly that you WILL majorly fuck up someone’s hair, maybe not this bad but you will make a huge mistake at some point- it’s just about how you move forward from it. her hair would’ve literally been the texture of wet noodles and it would’ve been stretching and then snapping off, that is major and even if the rest of the hair isn’t doing that it is all majorly compromised and and if that person goes to style their hair it could leave them with even more breakage. all that to say, there is no way you could miss this and no way a pro stylist doesn’t know that when she goes home there is a real possibility the rest of her hair will begin to break off. it’s really sad she didn’t say anything, mistakes happen.
Licensed professional of 15yrs here::It’s hard to say who’s in the right vs wrong without knowing the extent of their consultation. It’s standard in my salon to educate the client on the risk of losing hair integrity and sometimes I will even have them sign a waiver saying they understand if I perform the services requested their hair could end up fucked.
If none of that occurred, the client is right. If it did, the client is wrong and the stylist did what they said they were going to.
Unfortunately, any color or bleaching process will impact future procedures so long as that treated hair is still on your head. Sometimes, you just need to cut off the treated hair or let it grow out completely. There's a lot of chemistry involved and certain processes cannot be done overtop of others without absolutely destroying the hair, and no amount of time or conditioning will change that if the chemical reactions are harsh enough (i.e., using permanent black dye, then throwing bleach on top.)
Another lesson from this and so many similar stories - DON'T USE PERMANENT (OXIDATIVE) BLACK DYE. Use semi-permanent. Then you have flexibility to change things up without destroying your hair.
That hair stylist obviously I wouldn’t call that person a hairstylist. She did a shit job I would take pictures! Go get a messy bob and sue that person., if u paid with a credit card dispute it gf ..
Did not have Markie mentions Nana on my bingo card. 😂
As a stylist myself with 15 years of experience.. I can’t even begin to tell you how many times I’ve heard this same horror story from clients. It’s usually a newer stylist or one who is just there to make money. Rather than be a master of their craft. The consultation and strand test (especially on new clients or clients who want a dramatic change) are vital!!! ALWAYS DO YOUR RESEARCH ON THE STYLIST BEFORE SCHEDULING AN APPOINTMENT WITH THEM!! ALWAYS!! Do your research in general. Sometimes it isn’t the stylists fault when things go south. It could be the types of products you’re using, hormones, medications, or things that your hair has been exposed to. But even if that’s the case, the lack of transparency of the stylist is unacceptable. The stylist should have said something and apologized. 100%. She owes that much to the client at least.
This comment is the one I was looking for. 💯 my thoughts too
To some people, an apology is harder to give than a refund. Those people should not be in a service industry.
yes, black hair dye can have an affect on dying in the future. it really depends on the dye, the tones, and the bleach level. because she was seemingly aiming for a light pastel purple, she would have to get to a very light level from the bleach. because she had the chemicals from the previous black dye still in her hair, doing this is a risk of breakage, depending on how you do it and how your hair works. he stylist should have told her about the risk of breakage.
I hope that hairstylist got/gets fired. That's absolutely unacceptable. This is why I'm scared to go to anyone to get my hair done, how do you actually know they won't fuck up your hair 🤦♀️
I have my mom do anything regarding my hair even though she has no cosmetology experience. My hair is always healthy after she dyes it for me (I only dye my bangs/framing pieces) but if a salon refuses to do test strands leave IMMEDIATELY. That is not a good salon, especially if you disclose previous hair colors because test strands are very important to avoid things like this.
Doing a test strip is standard practice. I’ve had my hair died at salons multiple times and they’ve done it every time. They also consulted me on how the bleach and dye would damage my hair. They would’ve never started dying without telling me if I had damage like that. Finally, they would’ve NEVER let me leave looking like that.
Poor girl. I have, and have always had extremely long hair. Like down to my butt. I would be so angry if a stylist botched my hair, didn't tell me, and refused to give me a refund, I would be LIVID. I would be even more infuriated if the stylist tried to make it out to be my fault.
If service denies a refund because you used a card (and it's just too hard for them) take that statement to your bank and refute the charge there. Don't let companies cop out on refunds by pretending it's too difficult.
Thank you for not responding to TikTok psychic’s madness. They’re 2 crazy individuals that are nurturing her madness, and I think it’s bad idea if she continues gets more attention, she’ll keep behaving like this until she does something so stupid, she ends up hurting someone. It’s something I believe the public should not encourage, or give her any more attention.
No attention= her hurting someone and no one seeing it coming because the erratic behaviour wasn't mentioned. You want a "not in sight not in mind" approach but I'd argue that an eye on someone with a knife is better than ignoring them and not knowing where they are with said knife
@@bluedragon8762what
The fact that those 2 people were feeding into her delusion is alarming
I think my previous comment got deleted because I posted a link to the video where he discussed the TikTok psychic madness lol.
If they were bleaching it prior to coloring it purple that can cause breakage. The stylist is unethical.
I feel her pain I have had an ungodly number of stylist not give me the cut I asked for (I always bring pics and I have some solid knowledge because I once upon a time ago had an amazing stylist who also educated me during our visits or when I took my oldest son to her when he was little (she moved later) . I even had one cut the sterling silver necklace chain of a Christmas gift from my oldest. God knows why I never demanded a refund. I need to stand up for myself
I’d be curious about what she told the stylist about what she’s done to her hair before.
If her hair has already been bleached and dyed than it is already compromised. The more you bleach and dye, the more damage it does and breakage like what she showed is not uncommon.
With that being said, the salon was completely unprofessional. Professional hair stylists ALWAYS do test strands. That prevents this type of problem. And they could refuse to continue if the test strand fails or offer to do something else.
Putting the salon on blast is not being petty, she would be preventing someone else from going through the same thing
This happened to me before because my stylist kept bleaching my hair to make it pink. She said it was okay since my hair was super healthy. I had to near shave my head. She laughed about it and joked about still making the money. Never get mad when a stylist refuses to do the roots of your hair bleach. Most of the time they should tell you to bleach it at home so they are not liable. Poor thing and I think she was graceful.
something about her laughing at you is just... so scummy and gross... i'm so sorry that happened to you.
Hold up, "she laughed about it and joked about still making the money"? What a complete and total scumbag! That "stylist" shouldn't be allowed near anyone's hair!
You're a better person than me because I would've flipped out if she'd behaved like that towards me. Really hope that your hair has recovered well 💖
If the stylist felt it was "her fault" for bleaching or whatever then she should of never touched her hair to begin with! At the least she deserves a refund + an apology. That's just common courtesy + professionalism. This is insane 🤡
Her hair was clearly over processed for it to break like that. There isn't really much that can be done to "fix" the broken hair other than cut it
In the US, and I’m sure the UK, if you get a bad hair cut or treatment, you owe them zero. She needs to be refunded and she should report them. Hair treatments can actually be dangerous, so they are under pretty strong health laws.
I would not let them touch my hair again.
She does need to learn how to take care of her own hair, however, so this won’t happen again.
Want pretty shiny hair? Don’t over wash, rarely use heat on it of any kind, do not color often, unless you wear it short usually. And don’t go to crappy salons like this one.😂
I would sue! That’s ridiculous, burned off years of hair.
@@brookelynnwu8016I don’t know that you could sue, but yes, that was ridiculous . And you can tell it’s the stylists fault by the straight line across the back-looks like she put too much stuff on there, covered it with the foil and it just broke off where the foil was.😮
I colour my hair monthly with permanent black box dye (I know) that has no ammonia in it and my hair is so, so healthy (minimal breakage and frizz etc.)! I have 2a/2b wavy hair and it hasn’t affected my wave pattern. So my advice would be, if you are colouring regularly- use ammonia free, lightener free hair colours.
@@justkiddin84 I think that she would have a serious case for small claims court. It would be a small sum, but if she can prove this was the hairstylist’s fault and she told them ab her hair history.
Maybe a shadow root but with the initial mistake of literally not checking if your clients hair is safe throughout, I doubt it. Bruh, future hair stylists are being trained a lot online, but in my experience, you need upwards of 1500 hours of experience on a salon floor with teachers that have done hair for 5+ years just to graduate. The number one thing is you NEVER leave bleach on a client and just come back after an amount of time. You check every couple minutes especially with over dyed hair. If your stylist refuses to check with you while your hair is in foils, get a new stylist. They don't have to be there the whole time but they need to be checking on you. Also if it burns demand they wash you. Some stylists might claim that's normal and it's not, your scalp should Never burn.
Any dye with developer is a CHEMICAL REACTION. Bleach or otherwise, as a stylist you are trained to use very dangerous chemicals. If you aren't confident go back to school. And if you make a mistake own it. If you need to wash, rush your client. I'd rather a client that feels paranoid that I need them at the bowl NOW than a client that I'm gently assuring as their hair is Literally burning.
Also editing to say if you're worried about your hair, DO A STRAND TEST. If you're committing to your hair commit that extra 15 min, it's worth it to not have something like this happen. Request a strand test if you're nervous about your hairs integrity. It's one piece of hair we foil with extra developer, that's out of the way so we know for sure your hair can take the lesser developer.
Whenever I used to get my hair bleached in a salon they always did a strand test. It took no time at all because they had a system. If a salon doesn't do strand testing then they're probably not a trusting establishment to visit.
I once got my hair partially bleached from dark brown to platinum blond. I had never down a bleach/dye job before, prefessionally or myself, so I thought it was done in one day. The stylist took the time to explain that it has to be done over several sessions with at least 10 days between each and gave me the reasons why it was better to do it this way. It made sense and we coordinated throughout the process, she was fantastic to work with, and she did an amazing job. That is how stylists are supposed to deal with clients.
I had a side shave from temple to behind my ear (like natalie dormer) a couple years ago. I asked $$ salon to trim it as it had grown out a fair bit. Pretty easy to do, throw a guard on clippers and have at it. Id do it myself but im completely blind without glasses and it would be difficult. Got home and the lady had buzzed a 2” patch completely naked before putting a guard on. Leaving a random obvious clipper patch right at my temple. It grew out in like a week, so that wasnt a huge deal but i was FUMING this lady had nerve to charge me 100+ dollars and didnt mention or apologize for completely botching my hair
She really shouldn't be using a tee to tie her hair up at night. Unless it's a silk tee... somehow. A silk lined cap is best but a scarf is fine.
It’s not that serious
@MD-supernova her hair is broken and falling out it kinda is dawg
This was the stylists fault 100% she told them, they didn't do a strand test and they took half her hair from her. I've done hair for 15 years and I know results aren't always what you want but as a stylist that's YOUR JOB YOU GET PAID FOR TO NOT DESTROY HER HAIR
@@MD-supernova it is. Assuming she wants her hair. Hair is, unfortunately, political and people judge you for it.
But, my point was, wearing the tee will suck out what moisture her hair has. Black folks everywhere get it. Use a silk wrap or cap and have a silk pillow case to help minimize the damage.
When she says something about fixing it there's no fixing that. The only thing you can do is use a bond builder treatment, she now has to wash her hair with a special shampoo & conditioner (nano technology by pureology) and also oil her ends use leave in cond wash once a week & pray to the lordt
It's not a petty move. If she doesn't tell people which salon it is there will just be more victims.
I had a stylist drive my hair into the ground because they wanted $ over my hair health.
They bleached my hair for years not giving me insight and education that i needed to take a break. they were also not doing a great job, overlapping bleached hair and virgin hair.
i ended up shaving it to about a 3, and having it my natural color. it’s been years since and my hair finally recovered. but after becoming licensed myself i didn’t understand how much damage she had been doing. you’ve gotta find a hairdresser you trust who has integrity. just because you want something done to your hair doesn’t mean you’re a good candidate for it regardless of how much you can spend or how many times a stylist has performed a certain service.
Poor woman what a nightmare. I call B.S on the refund, I haven't carried cash in over 10 years. I've had refunds on my card!
I had an experience at a salon a long time ago where I paid for permanent hair color but obviously didn't get that when all the color washed out in 2 washes. I was never given a refund, only a free color conditioner from the owner and them begging me to take down my negative Yelp review. Def not as bad as her experience, but it's wild to see that this is kind of a trend with some salons. They should be as transparent to their clients as their clients should be to them about what they want. I told my stylist what I wanted and did not get that result and ended up being down a lot of money because of her lack of communication.
Time to file a complaint to the cosmetology state board
She wanted pastel purple, which means the hair needs to be almost white, which is difficult. A pro would say that this cannot be done in one day. It needs to be bleached several times over time, not one day. And hair grows ~6" a year
I love your daily drama videos. They breathe life into my boring one! Thanks❤
That’s sad 🥲🥲
@@anasanchezism tell me about it.
My stylist was brave enough to say oops when she screwed up my dye job and apologised for it, it is scary that her stylist said nothing about it.
I mean, if her hair broke off after it was bleached, it didn’t all fall out at the salon, right? I mean, it would’ve been all over the floor. It would’ve broken off over time, and it happens because her hair is really badly damaged. It’s hard to say whether it’s because of the damage from the bleach or prior damage, though.
It falls off in the sink pulling the foils and can be hidden by the stylist
I think Markie loves Drama 😂
I think Markie IS the drama 😂
@@slinkywhippet 💯👍
I came into the salon once with virgin hair and they still did a test strand for the blonde I wanted… there is absolutely no excuse to not test someone who had black dye in their hair!!!
I kind of am happy to see salons held accountable. I’ve had my hair trashed at really expensive salons. I don’t even go to salons anymore. I haven’t seen salons ever really refund. And when it goes wrong you feel like you paid someone $400-$500 to send you home in tears.
Oh my god as a hairdresser I’m so embarrassed. Things like this can happen but that’s why you communicate with your clients! We call this a chemical cut. I suspect she had bleached her hair in the past and the hairdresser didn’t know about it and overlapped the enlightener over compromised areas of the hair.
yes her having dyed her hair before could definitely be a problem, but none of this is her fault because she disclosed that to her hair dresser. I've never heard a hair professional say such a thing about doing a strand test then bully and gaslight the client to lay blame on them. from start to end this visit was absolutely undeniably unprofessional!
Test strands are just the norm with a decent salon. Especially for hair that could be compromised. This is outrageous
I get she obviously doesn't want to, but I think an undercut in needed and would look pretty cool
Shadow roots are a thing. 😊
It would be her fault if: she chopped it. It all falls on the professional. My girl refused to color my hair because I had colored and bleached my own hair. Once it grew out, we were able to color treat it. The black is a key detail because it makes bleaching the hair soooo much harder. Still negligence for not doing a test strand.
And salons wonder why fewer people are going to them…
I just don't understand why the stylist would not apologize.
Pride, they can't admit they were wrong.
@@trashpanda3544 thank you.
I took my car to the garage for a service. When i got home the door fell off, they said they didnt think they needed to tell me as it wasnt necessary.
I stand with a Nana stan. I have never had my hair dyed, but having curly hair, a bad hairstylist who doesn't listen is the worst, and I can't imagine at all. Hair is so personal, and this hairstylist disrespected her position and client entirely.
I need to watch Nana but me too
😂😂😂 there’s so much here ….
Yes. It CAN be the clients fault that chemical bleach has ruined your hair for the simple reason that you either lie or just don’t tell your stylist your previous chemical treatments be it bleaching, realxers or box dye. So if she didn’t disclose the truth she kind of had it coming. Especially since she wanted to be so light for lavender hair.
SECONDLY, if the stylist doesn’t give you the mirror to see the back and move your hair while you’re look it’s a dead give away
but even if she didn’t disclose that (which i agree if she didn’t she should have) it is still 100% on them for not only letting her walk out like that and not telling her but mainly not doing a test strand. Test strands are common practice especially if your using something like bleach, which strips and damages your hair
any hair stylist worth a damn should be able to tell if you've done stuff to your hair though. like period. i've never walked into even a smart style without them knowing that i color my own damn hair and i go to sally's for the mix and shit.
@@natalyaocallaghan4877 No. it’s 100% on the client to understand a professional had advised not to do this treatment but you want it done anyways ITS ON YOU.
@@dayne6597 That's assuming the 'professional' did their job and advised them. I dye my hair at least once a month and have been since I was like 13 (25 now), I refuse to go to a lot of stylists because many don't give warnings. I dye my hair myself, that way I only have myself to blame. If you go to a stylist and they do not walk you through the process/ hair care, leave. Literally listened to one lady advise a dirty blonde to use 40 volume developer to lighten her hair, the lack of care/knowledge was insane.
Side note: Anyone wanting to dye their hair a lot (I advise short hair), stick with one brand if possible and go with semi-permanent, no ammonia, and do not bleach unless you really have to. Do a color removal instead and conditioning treatments. There are some great vegan conditioning dyes out there. All in all, do your research, ask questions, and take care of your hair.
Did you even watch the video? She did disclose it.
I once went to get my eyebrows wax & tinted. Walked out thinking they looked great well when I washed my face that night I realized she had waxed off almost all of one brow! She didn’t say a thing. I had to learn how to draw on my eyebrows & went to get them microbladded asap. I hate people.
It's the Salon's responsibility to say no if a client requests a service that will cause or potentially cause irreparable damage. They are the professionals and part of their job is to advise in the client's best interest. It's that simple. This is why salons do things like patch tests, strand tests and consultations to avoid situations like this one. I'm glad she got a refund despite the gaslighting and victim blaming.
As a former stylist, I'm torn on this. Sometimes we talk about hair history, about past damage, and the client isn't truthful or thinks hair color is gone after 3 weeks, and that's not how it works. Also, if we spoke to a client saying we don't recommend bleaching your hair, and they insist on it, we make them sign a waiver, and then they get irate because their hair is damaged.
However, in 22 years, I've never melted someone's hair off. Because I refuse to do hair that I know may melt. I'd love to know, honestly, what their consult was like.
Markie: You aren’t supposed to bleach the scalp.
Brad Mondo: *beams with pride*
There’s on the scalp bleach, but it’s like a chemical burn on your scalp most times because it’s still bleach
This is why I don’t dye my hair anymore. Last time I had it done, I came home like this poor girl.
I suspect that stylist doesn’t have their license to behaving this way
The salon blaming her for not disclosing she'd dyed her hair ONCE is insane, I bleach and dye my hair very often and have never had breakage like that. It definitely isn't normal or acceptable they let her walk out like that.
It’s hard to believe one side of the story. I have a feeling this isn’t the full truth. But I agree, don’t go back to the hair salon if you’re not comfortable and I hope she gets it fixed ❤
I tend to agree on this one.