What is Emotional Intelligence? An Introduction

Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you.
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Overview of Emotional Intelligence
This video is part of course module number 1.4.1
Program 1: Managing Yourself
Course 4: Emotional Intelligence
Section 1: Overview of Emotional Intelligence
Other videos in this section include:
🎬 Why is Emotional Intelligence Important at work? • Emotional Intelligence...
🎬 Howard Gardner: Emotional Intelligence in the Multiple Intelligences Model • Howard Gardner: Emotio...
🎬 Reuven Bar-On: Emotional Quotient (EQ) in Emotional Intelligence • Emotional Quotient (EQ...
🎬 The Daniel Goleman Model of Emotional Intelligence • The Daniel Goleman Mod...
🎬 The Salovey & Mayer Model of Emotional Intelligence • The Salovey & Mayer Mo...
🎬 Critical Assessment of Emotional Intelligence: The Cases For and Against • Critical Assessment of...
= LESSON NOTES
The term, Emotional intelligence, was used first in 1964. Science journalist Daniel Goleman popularized it in his 1995 best-selling book Emotional Intelligence (geni.us/KxAZAZ8).
In 1990, Peter Salovey and John Mayer defined Emotional intelligence as:
‘the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.’
They later described four proposed abilities:
• Perceiving Emotions
• Understanding Emotions
• Using Emotions
• Managing Emotions
Goleman treated Emotional Intelligence as an array of skills and characteristics that improve workplace performance and personal success. He looked at a mix of abilities and traits:
• Self-Awareness
• Self-Regulation
• Motivation
• Empathy (Emotional Awareness)
• Social Skills
Reuven Bar-On did early work on what we now call emotional intelligence. He originally referred to it as emotional and social competence, but later proposed the term EQ: Emotional Quotient, as an analog of IQ: Intelligence Quotient.
Bar-On developed the most widely-used psychometric model of emotional intelligence, the EQ-i™. This follows his 15-factor model of emotional intelligence:
1 Self-regard
2 Emotional self-awareness
3 Assertiveness/Emotional self-expression
4 Independence
5 Empathy
6 Social responsibility
7 Interpersonal relationship
8 Stress tolerance
9 Impulse control
10 Reality-testing
11 Flexibility
12 Problem-solving
13 Self-actualization
14 Optimism
15 Happiness/well-being
= RECOMMENDED EXERCISE
Consider the outlines of the different models of Emotional Intelligence.
1. What does Emotional Intelligence mean to you? (2 MC CPD Points)
2. What aspects do you see as most useful to you in the workplace? (2 MC CPD Points)
3. Which aspects of emotional Intelligence would you see as your strengths, and which ones do you most need to develop? (2 MC CPD Points)
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= = RECOMMENDED READING
📖 Emotional Intelligence: Why it Can Matter More Than IQ
geni.us/KxAZAZ8
📖 Working with Emotional Intelligence
geni.us/R024Ax
📖 The New Leaders: Transforming the Art of Leadership
geni.us/5ziIw
📖 Emotional Intelligence: Build Strong Social Skills and Improve Your Relationships
geni.us/Xn6BpoK
📖 Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life
geni.us/Ne8Wz
📖 EQ Applied: The Real-World Guide to Emotional Intelligence
geni.us/XoqvY
⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos
Managers Need a Basic set of kit to do your job well. Here are my top recommendations: kit.co/MikeClayton/manager-s-... (the links are affiliated)
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You can record your Management Courses CPD points on our free, downloadable CPD record log.
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= = CHAPTER MARKERS
00:00 - Creatures of emotion - Dale Carnegie
00:12 - What is Emotional Intelligence?
00:59 - The term: ‘Emotional Intelligence’
01:30 - Goleman’s assessment of emotional Intelligence
01:45 - Salovey & Mayer: Definition of Emotional Intelligence
02:15 - Salovey & Mayer: 4 Abilities
02:50 - Goleman: 5 Emotional Intelligence traits/abilities
04:07 - Reuven Bar-On: EQ - Emotional Quotient
04:37 - Bar-On: EQ Assessment
05:54 - The case for Emotional Intelligence
#ManagementCourses #Emotional Intelligence #EQ

[@ManagementCourses]

Welcome to the start of our latest course. New videos in this 14-part course will appear on Thursdays. And you can go back and review the whole course, as it rolls out, in our Emotional Intelligence playlist: czcams.com/play/PL6vWkk9L7LeFl5Cnv0snVJrRWbyR6TOJs.html
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[@Enigma96969]

Most people let their emotions rule them, iv personally been through so much conflict that iv learned (not perfectly) to stay logical and objective to see the other person’s perspective, it’s definitely not the norm though. As we mature people become better at this… some people lol

[@ManagementCourses]

Agreed... if you can control your emotions, you are far better able to assess the situation and choose your response.
However, as you respond, do let a little emotion show: if you seem too cold and robotic, it can trigger a defensive response in the other person.You need to show empathy for their emotional state, without falling into sharing it completely.

[@glassroomenglish2226]

Thank you for explaning. Very good video!

[@ManagementCourses]

Glad it was helpful!

[@tinkerbell_faye]

Thank you so much for this video. You explain things so well; you are a great teacher! :D

[@ManagementCourses]

You're very welcome!

[@ramiyoucef1644]

GOOD

[@ManagementCourses]

Thank you.