Get It Together, NZXT: BLD PC Undercover Review as a Real Customer
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- čas přidán 1. 05. 2024
- Our review of the NZXT BLD Streamer PC features customer service benchmarks, system performance, assembly, & build quality analysis. We're auctioning this off for charity, 100% to Cat Angels Pet Adoptions: www.ebay.com/itm/CHARITY-AUCT.... It didn't feel right to buy, review, and return given this was all undercover and that we can mostly afford this now (unlike the old days), but we also don't want this computer taking up space in our office. Place a bid (only if serious, please, or we'll have to relist) to benefit Cat Angels in its efforts to take rescue cats and find them homes. Cat Angels is a no-kill shelter that we are happy to support.
Additionally, if you'd like to support our efforts directly (since we're likely losing money on this video), please consider grabbing something from the GN Store to support us and get something high-quality in return. We have desk-size mouse mats, PC building modmats, shirts, mouse pads, and more: store.gamersnexus.net/
GN Wireframe desk mats (featuring blue underside, blue trim, and PC components in wireframe across the entire surface): store.gamersnexus.net/product...
GamersNexus Large Modmats for PC building: store.gamersnexus.net/product...
In this review, we're secretly testing the customer service experience, build quality, and performance relating to an NZXT BLD "Streamer" system for gaming and streaming. The configuration was about $1500 pre-taxes, featuring the specs listed below. Our goal was to evaluate NZXT's customer service after being horrified at the level of its incompetence when looking through its twitter feed, but we wanted to do that as real customers and without alerting NZXT. We also wanted to test NZXT BLD's ability to assemble a system properly, which is a test that, thus far, Walmart, iBUYPOWER, and CyberPower have all failed in our pre-built reviews. We assume that someone will do it right eventually, but we were 0 for 4 leading into this review. Sometimes it's small, like forgetting to initialize a drive or enable XMP, and other times it features cables disconnected. NZXT's chance to prove that it can be better than long-standing system integrators lies with its BLD systems.
- Case: NZXT H510 White
- CPU Cooling: AMD Wraith Prism
- Motherboard: MSI B450 Tomahawk
- GPU: MSI RTX 2070 SUPER GAMING X
- CPU: AMD R7 3700X 8-CORE CPU
- PSU: EVGA 600W BR BRONZE
- RAM: TEAM T-FORCE VULCAN Z 16GB 2X8 3200 (XMP OFF by default)
- SSD: INTEL 660P 1TB
- EXTRA: NZXT PUCK BLUE
- EXTRA: MSI MS-905C-WIFI
- WIN 10 HOME PRE-INSTALLED
You'd probably find our other pre-built reviews interesting:
GN Walmart DTW Pre-Built Review (Part 1): • Walmart Gaming PC: How...
GN Walmart Second Chance Review: • Walmart Gaming PC: Sec...
Cyberpower Undercover Review: • Walmart vs. CyberPower...
iBUYPOWER System Review: • iBUYPOWER vs. Walmart ...
Like our content? Please consider becoming our Patron to support us: / gamersnexus
TIMESTAMPS
00:00 - Our History of Bad Pre-Built Systems
05:40 - Build & Assembly Quality, Hardware, Connection Issues
15:10 - NZXT customer Service Benchmark
28:22 - NZXT XMP on vs. Off Benchmarks
31:47 - Conclusions
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Editorial, Testing: Steve Burke
Editorial, Testing: Patrick Lathan
Video: Keegan Gallick, Andrew Coleman - Hry
CHARITY AUCTION LISTING IS NOW LIVE! We're auctioning this system off for charity because we don't want it. Signed on the side panel by the team. 100% of proceeds goes to to Cat Angels Pet Adoptions: www.ebay.com/itm/CHARITY-AUCTION-NZXT-BLD-AUTOGRAPHED-BY-GAMERSNEXUS-STREAMER-PRE-BUILT-PC/303627534822
GN Walmart DTW Pre-Built Review (Part 1):czcams.com/video/PTni-Vfrf9c/video.html
GN Walmart Second Chance Review: czcams.com/video/pFVtDFhHy18/video.html
Cyberpower Undercover Review: czcams.com/video/rRlCtp_q1YM/video.html
iBUYPOWER System Review: czcams.com/video/h22vF98iGQM/video.html
The fan is off.
I'll put up at least $1,000 for cats. Where's the link?
The eBay link worked for me
Link is working now! To reduce confusion (we don't want people to think the link is still dead), we deleted 3 of the comments that notified us that it was a dead link. We really appreciate those comments! Thank you! Just wanted to clear them out so people don't read the comments and skip the link as a result. Thanks everybody for notifying us!
Since the bid is already over 1500 anyone want to place bets on the finale I bet it's over 2k
Just straight up out here auditing other companies customer service departments. Companies pay consulting firms big money to do what you've done.
Glad that our viewers support us financially so that we can do it like this instead!
I think the adage "those who can't consult" might be applicable in this case...
And what is a typical salary for someone working customer support in the US?
Can they afford to buy a house to live in? A safe car to drive in? Afford to have kids?
Or do they get 10$ per hour and you just got some minimum wage guy fired?
Gotta love it when people go into other peoples comments to trash talk the creator of a video because they have a reply there... Even if this guy gets fired, he wasn't doing his job. Mostly, that's on NZXT for not providing appropriate training. But he's still not competent in the job at which he's getting paid for.
@@hanse81 the CS rep isn't going to get fired. He didn't tell Steve to suck his unit or otherwise do anything objectively unprofessional. Firing someone doing ordinary work has a horrific effect on morale and would cause their good CS reps to leave. The issue is training and process and this should motivate NZXT to improve their procedures.
That guy in Customer Service coming into to work Monday is gonna be like... "What yall watching..."
lol
Lololololol
🤪
🤣😂🤣😂🤣😂
hahaha
Customer: Your case is on fire!
NZXT: DEFINE FIRE
Fractal:
DEFINE C
"Just blow on it."
NZXT: So It's selling well.
I think it's more like:
NZXT: Have you tried unplugging and plugging?
@@SethBlagg Thats dumb....even NZXT knows you fight fire with water. :-)~~~
I've been building PCs for 20 years and seating a CPU still makes me sweat every time. Suggesting that random customers should do it is insane.
i think they said gpu and typed cpu
@@RahulJha-mc6nz No, they meant CPU. Why would they mean GPU when the debug LED says it's a CPU problem?
how many PCs have you built?
How is that insane? They basically said if you know what you are doing, go for it, theres your issue (even though it wasn't). But if u arent comfortable which would include most people probably, then you can send it back.
Theres a clear choice here... Its not like they are forcing customers to fix it themselves.
@@sean250sl One of the first things the mystery shopper said, in each email, was that he is not technically savvy. You don't even bring that up as an option to someone who describes a sata cable as "a cable with a metal clip on it."
"I don't appreciate paying for something that I can't even use". The young man within me that did tech support over 20 years ago just felt this so deeply that he wants to file charges of assault".
It was definitely one of those lines to see how they'd handle an annoying customer!
@@GamersNexus People working tech support should get equal time technical training / problem resolution and therapy. I've been in Enterprise IT forever, and have had CXO's scream in my face, try to "make sure I never work in this industry again", give my $12M+ deal, bid and 1000+ hours of work at the last minute to his friend at a competitor because "They're frat bro's", and none of that holds a candle to the PTSD I harbor from my early days of doing level I/II tech support at a large metro hospital network in the late 90's while systems were being upgraded/replaced for Y2K
@@racerex340 I used to work for Convergys, way way way back in the day. Despite being Satan's lavatory, they did a lot of training on de-escalation. It's been useful my entire career. I concur with your suggestion that training for it should be part of every support role toolkit.
@@agenericaccount3935 Convergys used to be a client of mine back in the day when I worked for a smaller VAR waaaay before the Synnex acquisition.
@@racerex340 preach brother. Technical support requires a boat load of soft skills, so much so that the company I work for now has a higher bar for soft skills than for technical skills. We can teach you how to troubleshoot a computer, that's easy. It's much harder to take someone blunt as a brick and teach them how to deescalate a situation while also remaining sane themselves.
Beve Sturke is still my favorite anime protagonist.
Naaaanni!!?!!??
Watchmojo present : top 10 anime betrayal
Does he become Sbeve with his last transformation?
@@HiimAbyss love it
I came here to say I have a new crush lol
When one of the most intelligent and knowledgeable PC youtubers says that DIY-only elitism is off-putting, that's strong. I like it
Problem is though, all these prebuilts are so terrible that they almost make that elitism justified. It's sad.
@@n3lis94 not really. Most of my friends on PC clown me for buying prebuilt with all the typical reasons, yet while I’m coasting through 8-10 hour sessions on my prebuilt from IBP they’re crashing 10-20 times on their self built PC. this isn’t a one off. Most people who build their own pc’s don’t even know half the knowledge someone who’s only bought prebuilt but has done a plethora of research and gone through lots of trial and error.
So, for example, i did buy one prebuilt from IBP where the only thing wrong was My secondary HDD (not my boot NVME) shipped only plugged in on one side. So the cables were in the drive but not plugged into the MB. My friend just said “damn those prebuilts” even though it took me all of 5 minutes to plug it in and partition the drive. Once he bought an extra Samsung EVO SSD and could plug everything in but had no idea why it wasn’t showing up when he booted. Weird that someone who’s only ever built their own PC and dogs prebuilts doesn’t even know how to add a new drive through windows….and who was the one to walk him through it in seconds? Me. The scrub who can’t be bothered to build his own PC because I have a neurological problem that causes my hands to shake excessively which caused me to brick a PC once trying to do exactly what the rep at NZXT suggested. Reseat the CPU. Which i did…bending several pins and making it to where my PC would be stuck in a boot loop until i removed one ram stick. Then eventually it wouldn’t boot at all. So yea I won’t touch the inside of a PC case with these shaky hands. I’ll pay the premium for a prebuilt or have a knowledgeable friend help.
@@SolidBoss7 I think you're something of a special case because as you've admitted, you have a neurological condition so prebuilt makes sense to you. But your experiences show that when they get it wrong, you're still kinda screwed, as you would be in DIY.
For most people with the knowhow to fix the problems of the prebuilt, they could probably also DIY just fine if they tried. Not to say there's no reason to prebuilt. But if you have a high chance of them screwing up, you'll just have to open it up yourself, and correct mistakes in a design unfamiliar to you: with DIY, at least you know what you did.
Price can be a sticking point. Sometimes I suppose you can get a real good deal on a system for valuable components, or conversely, you can get a better deal on the individual parts. And time can also be money sometimes.
I built my first DIY computer a few years back (i7-8700k, GTX 1080) and it's worked great and been super stable like most systems I've owned. Before that I had a custom PC built by a small repair place.
All in all whatever works for you is great, but IMHO there's something about owning and using a PC you built yourself. It's like a gamer's version of a hot rod. I named that gigantic monolith in a Phanteks Enthoo Pro sitting under my desk, upgraded it a few times with new drives over the years and it's still a formidable beast to this day. Didn't quite hit the 3D Mark scores I hoped, but maybe I just lost the silicon lottery. I can run most games I want to play, even at 4K and it's VR ready.
Whatever works, though. It's your computer to be, and you're the only one who can decide what you want it to mean to you. Whether you bought it off a store shelf, from a PC builder, had it handed down as a custom built PC from a friend, built it yourself, or fixed a broken, discarded computer and claimed it for your own.
@@Stungunwol yea I totally agree and also agree with that analogy as a driving force for why one would go the DIY route. One day maybe I get these nerves under control, and with a little patience could build my own. I do want to, it’s just I’ve gone with so many working prebuilts now that I have some level of faith in them. My viewpoint is, sure it’s prebuilt, but someone STILL BUILT IT. Just not me. So to me it’s still custom. I chose the case and every component so what’s the big deal if I put it together or someone else who probably can do it better than me.
@@SolidBoss7 I did have some funny tales of fail both on the PC repair shop build and my own.
For the repair shop, for a long time the front I/O didn't work, at all. It was years later when I found they hadn't even plugged it into the system board at all. One minute fixed a complete lack of front panel I/O functionality
The fails with my build are two. The first was... Well, background first. I'd only used VGA CRT monitors until this point and when I put it together, I realized to my dismay, the system had only HDMI and DP out. Literally the only display I could test it on was the living room smart TV. Then when I did just that, it powered on to a message basically telling me, "Hey idiot. This is your video card speaking. Did you not notice the extra power pins on top of the card...? PCIe power alone won't cut it." Whoops.
After confirming it worked, I had to run out and buy a HDMI display because of my oversight, but I got a good deal on a 4K monitor at least.
Not only have you benchmarked their customer support, you've also trained an army of subscribers how customer support should go, and hopefully this keeps NZXT on their toes.
Great job guys, very high quality video.
I hope CS workers take notes.
As someone whose been in tech support for the better part of two decades, this is frustrating and sad. Most customers are borderline terrified of the inside of the computer and I don't blame them, I used to be that person. They should have a form they fill in which asks for their order number and photos of the inside and outside before they even begin diagnosing the issue. That's not even 101 advice, that's 88 advice...
88?
@@Ikxi assume it's a joke, 88 is less than 101.
101 is basic advice, as i think about it im not sure what 101 stand for best guess is 'one on one' as in talking to some one direct? relay not sure.
do wonder if video chat is ever used now all phone can do it, may let the tech see the computer and talk at the same time.
iv used my phone camera with video to see ood angles in my case looking at cables and under heat sinks a few times, relay amazing where you can shove it.
liaminwales it’s just in reference to college level courses, for example, English 101 or 1100 is introductory level English taken by freshman, while 400 or 4000 level courses are senior level courses.
@@dboatright2497 beat me to it. Sub 100 lvl classes are pre college classes offered for those struggling with a specific topic. These classes usually don't count towards a degree in any way unless the student is a highschool student doing an early college program.
@@dboatright2497 ah must be an American thing then, im from the UK.
now im trying to think back to college for what they called it when i was there....
Customer service is arguably the most important aspect of a prebuilt PC.
Nääää, the most important part is that it works to begin with, customer support is a backup if/when stuff goes wrong. I would therefore argue that out of the box functionality is more important then customer support.
I agree! Customer service is what sets companies apart. Bad customer service will drive me away from a company very quickly.
Any company that ships a product that is not functional will not make my list (I do my homework), and should not even be in business in the first place.
I must say I am extremely happy with ASUS. Their customer support was fantastic although they couldn’t fix my exact issue they tried multiple times and were friendly the entire time. The PC I received was in perfect condition. If I had to buy another prebuilt I’d buy ASUS
Completely agree. Customer service is literally make or break with me. I just DIY my first pc just last week and the case I got (anidees cube case) had a broken fan when it was shipped. They immediately apologized and rather send me a single replacement fan they sent me a new set of 3 with extra controller. They convinced me to stick with them from now on.
@@jimichan7649 Even if they offer a good product if the customer service sucks I will switch to a different company.
I just got my NZXT computer :D as soon as I plugged it in and hit the power button, it transformed into MY OWN PRIVATE JET. Who would have thought!!!! I always wanted my own jet. Just hearing the engine roar in my living room gives me the comfort I need to stream. I almost opened my window to see how far my NZXT would fly.
lmao
What did you do with it
NZXT is owned by the same people that own iBuyProblems. AVOID at all costs.
You guys should make a playlist of undercover videos, I’d love to binge this stuff. I know it’s a lot of work but it’s mind blowing stuff here.
Makes me feel like I have someone looking out for me in the PC world which can definitely be overwhelming or confusing for those of us getting the hang of it.
NZXT is owned by the same people that own iBuyProblems. AVOID at all costs.
This is the engineering equivalent of a diss track. 30 minutes, of calm, cool, methodical and highly detailed explanation's of NXZT's failures, love it.
I couldn't agree more. This video was excellently executed.
With such devastating observations as: the fan configuration is perfectly good. The cable management is good as well. The packing foam did its job, with only very minor paint scuffing. There is no bloatware, besides NZXT's suite.
Talk about DEMOLISHING NZXT
@@kylerclarke2689 Looks like you missed the improperly plugged power cables and the 10 minutes of customer service benchmarking.
@@thehoonta5312 You should understand that you are paying for a fully functional product out of the box AND for follow up customer service. These expectations do not apply to big dick alpha DIYers like you. Please consider the context and think about what you're saying before you talk. Use your epic 300 gamer IQ next time.
"just yank hard" the cure to every teenage boys problems
I hate that I laughed at that
AwsmGamerBoy same here whyyyyyyyyyy
@@rayrodriguez2534 relatable humour lol
I'm 26 and I relate
Following depression, social anxiety and awkwardness, and a crippling porn addiction
CPU shaken lose. The Customer service agent was just having a laugh. Lmao
If somehow the cpu was shaken loose, I'd think the rest of the PC is in the box looking like a half put together lego set. lol
I really love and appreciate your no nonsense reviews of all of these products. You provide a reliable service to people like me researching PC's. Seriously the fact that you guys refuse to pull any punches speaks to your integrity.
I want a T-shirt that says "It sounds like your CPU may have shaken loose in shipping."
I`d like one too, please! XD
Lmbo "Shaken not stirred"
And on the back it says: "Of course, first, you need a table!"
Need
I'd buy one
Oh lord. You can pretend to be Wendy's twitter when you sell five dollar items, not full prebuilt systems.
Those screenies were cringe inducing
Yeah, I don't need professionalism from a company selling me an unhealthy fast food burger or chicken sandwich that I really shouldn't be eating in the first place. Same with dbrand, they sell cheap stickers for the backs of phones. But from a company like NZXT that is selling products I'm supposed to use for years? Time to act like adults. I'm not good at all with "just yank hard" as a response to a case that broke due to poor manufacturing.
It's not even that. Wendy's Twitter goes after other brands and people that try to troll them. NZXT is basically just memelording regular people with legit concerns; being cunts who think they are being cute.
@@aprisia exactly. at least wendy's doesn't attack their own customers
@Tim Clark my brother works at one and they give us free food. it's not bad for being free (at least it isn't mcdonalds) but again for $20+ (which is the price here, anyways) i'd rather eat at my local restaurant.
"Beve Sturke" had me rolling on the floor
Alright so I’ve had my streamer pc for over 7 months and thanks to this video I found out about XMP and other stuff. Now my pc runs smoothly and no dropped frames in 8 hours of streaming. Thank you!
“Cyber power, iBuy power and Walmart disasters” - prebuilts summed up in a single sentence
Shitty power, iBuy shit, and Walcrap
This is gonna be good. Man, just look at that front panel.
Maingear is okay, especially for their customer service, but I won't advice anyone getting those higher end machine from maingear, pricing is too steep, might well get from Dell/HP since they reserve premium customer service for high price SKU.
Verpal if you wanted you could try building your own. It’s pretty easy and I just built my first PC a couple of weeks ago. It’s up to you but you can save a fair bit of money and have something that’s perfect for you
OverPowered is the worst one of them all.
"You bought our pre-built because you want performance, but are uncomfortable putting it together yourself. You just need to remove and reinstall the cpu. Eazy peazy."
I mean it’s not actually that hard
@@aydenmygatt3055That's true if you know how to do it. You have to put yourself in the shoes of someone who bought or was gifted a pre-built. That would probably be a scary thing to hear.
anthony kent what’s so hard about looking up on CZcams how to change your cpu
Chill if you buy a prebuilt you should know how to fix said prebuilt after the two year warranty
@@aydenmygatt3055 hahaha no.
Just wanted to say thank you for the write up. After watching the other prebuilt machines have so many issues this seemed like the lesser of all evils and definitely was. Did a once over to check out all the connections and enabled XMP as soon as a windows was updated and i had 0 problems after that! The fan curves are a tad funky but it stays nice and cool still. 🤝
Wow, these reviews are so valuable to us consumers. It's rediculous that this company functions like this. I just built my 1st system just following directions on youtube and it's running perfectly. These guys do this for a living and can't ship a working pc!?
I think the issue wasn't lack of knowledge, but speed of building
@@skippin For sure but if they were knowledgeable enough to know where could and couldn't cut corners than they wouldn't have an issue.
suggesting a customer reseat the cpu is just jaw dropping.
Would you say your jaw shook loose?
Do they sent you thermal paste is the question.
How would that happen anyways without a major screw-up during the build?!?
With a properly installed CPU, you could shake anmotherboard until it breaks before the CPU comes out.
i mean.. if i had a dollar for every time i reseated something and it just decided to fix itself.. lol
Are you willing to test the claim of the AMD stock cooler surviving a 4 story drop?
I almost guarantee you will get a ton of views on that video... I'd watch it
"...the customer might look up 'how to re-seat a CPU' and end up with a bunch of smashed pins. Who's fault is it at this point?"
The Verge.
They'd be fine if they just used the CPU applicator! ;)
@@irridiastarfire They need to make sure to use the tweezers to keep it secure too.
They wouldn't miss adding mayonnaise to the cpu socket at least
Everyone should always know how to download a bigger motherboard if the cpu isn't seated properly under the ram.
Don't forget that you need zip ties to hold the CPU down.
You guys are so freaking thorough in your reviews. I'm out of the market for building a computer, and I have no need for hardware right now; but, I watch these just to hear what you guys have to say. Steve, you're awesome dude... Same with the GN crew.
Really amazing work you're doing with these prebuild reviews.
"Guess I always have shadowraid legends" lmao
That was basically screaming at them that they were dealing with a CZcamsr. These NZXT guys must have been asleep or something. Chalk it up to covid19?
Caught that. Superb.
this made me lol
@mister.T Jr That is quite comprehensive. I was considering H710 for my next build. Perhaps I'll go with Fractal or Lian Li. I already knew I didn't want another NZXT AIO because I'm tired of CAM.
Next in gamers nexus undercover: "I cant go to Yemen, I am an analyst".
As a small scale Australian PC builder and reseller - I cannot fathom how these kinds of issues are deemed to be acceptable.
When I advertise a set ram speed - XMP will be enabled
When I say it runs cool and quiet - I will pre-configure the fan curves and run thermal tests to confirm that
I will also - always - make sure Windows is up to date and graphics drivers are installed and updated too, along with bios updates and any requested utilities (like RGB software / audio management for the motherboard etc) all within the OOBE setup so that they receive a computer that feels fresh, set up their Windows account as normal but once it loads up everything is up to date, functional, and ready to install games.
I know it's different for large scale businesses vs sole traders, but these extra steps are just a few minutes of actual work.. with the bulk of time spent waiting for it to download/update etc while I'm doing something else.
The whole point of a prebuilt is paying a little extra for someone else to do the annoying and tedious work for you, and to get a 'plug and play' type experience. If my customer has to do any additional setup steps before installing and loading a game then I haven't done my job.
'these extra steps are just a few minutes'
And thats what makes the whole difference, attention to detail and care for your work.
Im not a reseller but when im building a PC for a friend, i go the extra mile and install the programs they will definitely use, Steam, Discord for example.
As a surprise, i change the wallpaper to something i know they like, a game or a anime - you should see the smile on their faces when they boot up the pc for the first time. 😁
I believe scale matters in this topic.
I build/service PCs for family and friends as a hobby, and have the same ethic: do it properly, or don't do it at all. Then again, Aussies tend to go the extra mile, it's just what we do. Also, on the business level, consumer laws seem to be more effective here than in other countries, and it's harder to get away with doing shonky work. Honestly, the 'scale matters' argument is a copout, because if anything the big companies should have an easier/quicker time of doing all of the 'little things' than a small operator, due to reduced overheads (and by that, I don't just mean 'cost' - 'time' and 'effort' are overheads too).
I think it was on LTT recently that enabling XMP may void the warranty for Intel CPUs because its considered overclocking.
Did you ever run into this problem?
@@Wargon2013 I personally have not had this problem before, but ymmv.
Some people at intel say it voids warranty but I've also heard some customer service reps say it doesn't matter so I'm not 100% certain on which one is correct.
It's impossible to tell whether it was enabled if you just send the chip back so if you play dumb they would never know.. That said, if you kill a CPU while pumping high voltage through it and chasing extreme overclocks then that's on you rather than a manufacturing fault. In that case I wouldn't feel comfortable lying to the warranty team as if it was all on stock settings, but like, I'm not your mother so I won't try to tell you what you -should- do.
I love how passive aggressive Steve is when he's annoyed but needs to still be professional
Is it just me, or does anyone else feel relieved watching these reviews. I'm pretty new to pc building and earlier on getting tech support with these companies had my pulling hairs
NZXT is giving the aura of
"If you don't like it, don't buy it"
Just straight up out here auditing other companies customer service departments. Companies pay consulting firms big money to do what you've done.
Xtenic sauce for your pfp?
@@justaperson8852 thirsty man I see?
All the sauce I have is ragú sorry
@@charleneaguirre6739 why you copying someone else’s comment lol
ive got a head start on not buying or liking it. so good. that case is crap, so is nzxt
Agent Janice, move over. Senior Agent Steve Burke is on the scene.
You mixed up two different people, you probably thought of Mr. Beve Sturke.
They did a great job on that series! It's a great fit for where LMG / LTT is today, because it requires some financial power to really be able to commit to that sort of consumer reporting. We admire that work. We did out first "undercover" sting operation back in 2015 with GTA's customer support, of all things, but it's been hard to replicate that process with hardware. It was easy with video games -- it's like a $60 commitment, so not as hard to test. With PC parts, you either buy and return or you eat a huge upfront cost.
@@GamersNexus I think the agent Janice approach works better, she never could have led them to the problem. Of course, by then NZXT had already failed the test, but there would be something to be said about having someone who truly isn't tech savvy writing up the emails vs someone who's exceptionally good with PC's writing up the emails.
@@GamersNexus Just got done watching the video. Great video!
Sad to see NZXT wasn't able to address the concerns their ('fake') customer had and couldn't diagnose the (quite obvious) issue either.
Perhaps I have missed it in the video, or maybe the article will expand on this; but in the video you mentioned the fps numbers (at 1080p and 1440p) for different games which NZXT shows on their website. Sadly the benchmarks done in this video match with these games. Would have loved to have seen if the numbers they portray on their website are the real deal (or maybe are the 'inflated' numbers when XMP is actually turned on).
Just a thought, but the entire customer experience part was very interesting to hear about too!
@@mini-_ The numbers they portray are pretty hard not to meet, just given the nature of those games. We did test it, but the XMP angle was more interesting. The Fortnite-style games almost never run slow on this kind of hardware.
Found this while considering purchasing a pre built because of issues finding parts right now. Thanks for saving me a headache.
I've always been skeptical of NZXT. Especially when they first got big as a brand and started just making meme-worthy cases there for a while.
En-zee-eks-dee.
Zee or Zed?
Controversy generated
Works fine for me
Their cases look like shit. They're just hunks of metal bent at 90* with no effort to make them look interesting or have any airflow. It's so strikingly boring and uninteresting that some people think the simplicity is profound, I'm guessing. They make cases with solid front panels, something that's a sin in PC hardware, but they get a pass?
@@friendofp.24tell me about it, im using the h510 as it was with my first pc at the time which my neighbor built for me when i wasnt tech savvy.
The front panel is a nightmare for air flow and cleaning it might as well be fully solid. The stock system fans it comes with are atrocious as well. Only good thing I have to say about it is the cable management is not bad.
Instructions unclear
I was told to reseat the cpu, now computer is on my chair and still not working
Please advise
LOL, as someone who's worked in customer service, I would start to get pretty suspicious about the seriousness of the issue if I a customer actually wrote that to me. Then again, I've also seen and heard pretty strange stuff.
@@enrique6335 lol
reseated CPU or something idk I've never built a PC
Honestly with some of the people i deal with in the call center i work at, i wouldn't be surprised if this was something that would happen.
@@cooli101 I could imagines someone auctully doing that also lol
When you have time for cable management but not for plugging the cables properly....
I was thinking that too.
The professionalism and quality of GN videos is really something special. Thanks Steve.
You guys are doing immaculate work here. I don’t even like videos because I’m lazy but damn this deserved a like for all the effort.
The XMP wasnt turned on because they didn't want to void the warranty themselves but rather have the customer void the warranty themselves.
I don't think AMD voids your warranty for XMP(DOCP), I thought that was only Intel
@@SaumyajitGuha12 Nope it does not, luckily, but it sure does for Intel.. that being said, as this is an AMD machine it is probably just good practice from when they build Intel machines vs AMD and use a flash install off USB which has all the presettings already set by default to save time.
They could also include a step in the setup guide telling the user that without xmp/docp the ram will not run at full speed and that's how you can turn it on if you'd like to and here are the risks (especially Intel warranty) and benefits
@@bhuvangunessee But then they shouldn't advertise speeds if that's the case. In addition, warranty service would be through NZXT not through Intel unless there's some form you sign saying to not call NZXT for tech support
@@theTweak0284 memory speed is the only thing I'll probably defend them on, cause that's what the manufacturer writes on the box, and NZXT is just putting what's on the box. And whether XMP is on or off by default depends also the the motherboard. That's why I'm saying if they aren't enabling xmp/docp by default (which I don't have any problem with), they should at least tell the person what it is and how to enable it if they want to. As for warranty I have no idea how it's handled, but in case NZXT handles intel cpu and xmp the same way as intel in order to make less of a loss and have the possibility to tell intel that this cpu never experienced xmp and failed to move the loss to Intel, that's another issue, and therefore I meant to say that the user should be warned about it, that they are going to pull an Intel if xmp.
Had a customer come in to my shop 3 days ago and we built him a really nice custom system with a white case. The customer then told me that he had bought a prebuilt system from 'some company' out of state and the pc came in DOA. He had attempted to contact this company and was not able to do so to the point where he had to dispute the charges with his bank to get his money back. It has apparently been 3 weeks at that point and he had still not heard back from their customer support. Obviously since im commenting here, the company is NZXT. I didnt even know they built systems!
DOA...i would die with the pc ... saving money and finally affording the dream pc only to have it received dead ... nighmare
contytub wait can’t u return it
@@coolperson4582 you can, but leaves a bad first impression
what type of place do you work that someone can come in and get a pc put together like you do?
@@garker1 I work in a computer repair shop. Many computer repair shops offer custom builds as a service. Just make sure you find one that is experienced in doing so. There are plenty of 'techs' out there that just slap a system together without putting much thought into cable management, airflow, part quality, bios configuration, etc... Take some time and do your own research then go talk to the actual tech that will be putting your system together, not the sales people. Ask some detailed questions about components, build configuration, potential bottlenecks. Give them an idea of what you're trying to build and what your budget is and see what they recommend. You'll probably pay a bit of a premium when building it with a reputable shop but its absolutely worth it if you aren't interested in or don't know how to build a system.
I really appreciate the time and effort the team put into this video. Thank you!
Although I acknowledge a lot of these issues with NZXT customer service, I'm really thinking about ordering one of their systems. With the price of good GPUs these days, buying a build kit or a prebuilt for only $200 more than the price of just the GPU by itself doesn't sound like a bad deal, and I can inspect the connections and configure setting in the bios etc. setting myself with no issue. I'll definitely look into trying to improve the cooling if I go that route.
OEMs, "Quality control? You mean we should pay another person besides the person that put it together to look over the system for flaws? NONSENSE!!!"
Maybe the techsupport could reseat cpus all day long instead of half answering emails?
That is indeed something someone in controlling suggested as a price reducing step. I work in the quality management and process optmizing field and i heard something like this far too often.
The problem is that you NEED to test your end product at least once before shipping. No matter how good or reliable your staff is. Everyone can have a bad day.
And leats be real here, having a control line setup where the build is just switched on once and someone looks at the CPUZ stats just does not cost time or money considering the RMA cost you save...
@@2nd_Directorate there are even special "integrator" versions of Windows that boot into test/integration environment so YOU CAN DO EXACTLY THAT (or install some case-by-case extra software) that then is flushed and replaced by "first time boot" end user Windows environment
@@KittenRaee This. And it basically costs just the minute to boot up and check if everything is running.
@@2nd_Directorate Not related to computers, but I've done food processing work, if I was on QC for the day I wouldn't care too much about whether or not I let fish go with parasites in. I hated my job and the company, and honestly couldn't give two fucks when they'd tell the 70 of us in the factory off because someone choked on a bone. Quality control only works if the company treats their employees well enough to care.
"XMP is technically an overclock, therefore a Z feature" -- Intel :)
Bro Intel is just digging their own grave, they're so cocky that eventually if they don't start humbling themselves they're going to lose so many die hard customers who just can't keep blindly following them.
First ever build was amd about 20 years ago. My gpop just got the top of the line pentium( 4 i think ) and my brother used cheap leftover/used parts from that and friends to build mine and was shocked when it performed well enough, i didn't care I had a custom PC with a cool ass case lol I was 10. Back when we used have big CRT monitors 🤣 needed a shopping cart to do a lan party. Went to a couple GXL and east coast gaming lans, time of my life! I still have my passes
That’s still blowing my mind, I’m easily Going with AMD next build.
@@Aleph-Noll yeah i would love to go amd and support them, but high refresh rate gaming is too important for me lol
Funnily the company my computer comes from not even had XMP/DOTP activated, but when I had problems with the memory (one had fallen out during shipping) the technician even asked, when I was in the bios: "Is profile one of the DOTP activated?" That comes when you took in Germany smaller companies, who know what they are doing.
"You can lead a horse to water and then you can drown it and let its lungs fill up with water" - Steve from Gamer's Nexus. 2020.
I used NZXT BLD to get a 2060 build since they had a sale and it was very comparable to normal at home building. It came in and booted instantly with no problems, I’m enjoying it a lot and am having no issues with it
I like how he is the only man who has done this every other NZXT BLD PC review is "SPONSORED BY NZXT" lmao
Actually Linus does this to a bunch of builders like yearly.
I share hope a "review" isint sponsored
That’s why Gamers Nexus is my new favorite PC channel, they’re not afraid to burn bridges in the future if they’re doing something Steve wouldn’t like done to him.
@@garylazer-eyes6196 Particularly with the shenanigans NZXT got up to a few months later with their riser cable.
As someone who was once that customer, and now a technician that helps assist users. Man do I appreciate the levels you guys evaluated their customer service. It's mind blowing how many people get paid fairly decent wages to neglect their customers and colleagues. Get people out of there that don't care, there is an ever growing number of enthusiasts that would love to have some of these jobs, thanks again for addressing this common issue in modern day support Steve and GN staff!
Is this a job you would suggest for sometime with customer service experience?
Don't worry. I can not care for free.
@@RobinTheBot Yes. You still need to have some technical skill or be able to pick up some technical skill on the job but customer service is a big part of being a helpdesk technician.
It is one of the most upsetting things to me to see how many people get paid for something that people who can't get into those jobs could do so much better.
It is a systemic issue, of course. Part of it is corruption-based reward mechanisms, part is people requiring the ability of agreeing with their enslavement in order to get such a job. Because often incompetence doesn't have to be, but all circumstances cause misery.
There's also cynical superficial decisionmaking like how a 'worker monkey', skilled at a craft, is chosen over someone lacking skills but having lots of common sense. Even though it should be common personnel management wisdom by now that skills can be acquired relatively easily but you can hardly change character, often that is not prioritized for cynical reasons. Grunts are easier to control. - Basically, the system really needs solutions, and the solutions are there, but the system resists the change necessary to access them. There is no significant market for wisdom. It's all money, money, money. So that has to change first. Then everything else falls into place easily.
I learned a lot building my own system because I tried to take parts from an older pc to cut costs and learned about compatibility issues.
Indeed a good cause. I love cats myself and in the future I will setup a shelter for these lovely creatures. Keep it up!
I got the NZXT streaming pc for Christmas last year and it didn’t boot out of the box, me, knowing nothing about computers at the time, just sent it back. Since then I’ve educated myself on the topic and built my own computer. It was like a lego set. You get much more performance for dollar and I strongly recommend build a computer yourself.
Thumbs up!
Agreed
It sure is the way to go.
You should've just yanked it harder
@Gold :( dont worry :3 if u ever wanna just send it back do so :)
"Airflow is a meme"
Never forget
Airflow doesn't exist. It's mind over matter!
Your pc parts are not actually heating up, it’s all a lie made up by benchmarking software
On that note, when is NZXT taking pages from ThermalTake to pioneer a new form of airflow dynamics where it will take air from the 4th dimension to teleport air directly into the case?
I thought it was supposed to use the tempered glass as a thermal interface with the outside world.
NZXT went SSJ3 on that statement xD
Also hello o/
Thank you for the very informative video! I bought a new PC to replace a 10 year old one from BLD 5 months before this video was uploaded. I agree with you on that companies like NZXT are important for people to get into the hobby as I ripped everything out of the H510 case & slapped them into a Lian Li O11 (thanks GN for showing me this amazing case). It was my first PC 'build' & I enjoyed every second of it. Looking forward to future component upgrades.
Overall, BLD was a pretty solid service. The PC was assembled neatly with nice cable management. I would highly recommend anyone that bought a system to doublecheck the parts they sent with the system. I found out that they didn't send the AM4 CPU backplate when I tried to swap out the cooler. It was disappointing having to wait for support to respond & send a replacement out.
I really appreciate videos like this. I purchased an ibuypower a little over a year ago and have had usb 3.0 wires plugged in backwards, no power supply cable sent with the pc, one of my ram sticks not clicked in, my aio go bad.. etc. Called them probably 30 times total and never talked to anyone had to leave a message every time with 0 call backs so I ended up fixing the problems on my own. Sent multiple emails also and the only response I got back said that if I didn't receive a power supply cable they would be able to send me one within the next couple of weeks.
Can't imagine how sad it would be if I was a noob at pc everything and would use this computer for the next 3-4 maybe 5-7 years and one day decided to learn about ram speed and finding out that my hard earned money was spent on a stick that COULD run at a much higher frequency but the people who built the pc did not decide to bother. These pre-builts are aimed at the exact kind of people I'm talking about and it's extremely irresponsible of NZXT to do shit like this over and over again.
I got a prebuilt from nzxt how do I check my ram speed
i got a nzxt elite case for prebuilt so is there going to be good temps with this case if u know ?
@@hostileaks4495 you can check your ram speed by right click taskbar > Task Manager > Performance > Memory. There you'll see Speed in which is the speed your RAM will be
@@encikmizi Does windows show XMP or OC values?
@@DzinkyDzink XMP is a preconfigured OC. What you see in task manager are the current settings.
"Guess i always have shadowraid legends lol"
I'm dying.
raidy shady here
yeah I laughed really hard at that. I was already chuckling at all the ways they dropped the ball.
I love that you are supporting Cat Angels! Thank you! My kitties came from there
I've built many PC's over the last 25 years but needed a GPU during the pandemic so I opted for a prebuilt from ABS (newegg). I had all intention to just scrap the build and keep the GPU but when I took a closer look the quality of the build and attention to detail was spot on. I actually even had an issue and the CPU bricked.. I put the CPU on a test bench to verify so I knew exactly what the issue was before calling for support. They didnt even bat an eye at the claim I made about the CPU being bricked and even before the call was complete the tech said he already scheduled a new PC for express shipping it was at my house in two days. Then, when I had both PC's I wanted to mix match parts for the one I was going to keep (mainly the EVGA GPU and intel 670p M.2 in the original PC for whatever they had in the new one).. .. They told me, "Please feel free to swap components as you see fit and send us back the unit you dont want within 30 days" .. I thought this was a great experience and couldn't be happier with ABS. For people looking to get into PC's and dont want to build thier own unit I always recommend ABS.
"Guess i always have shadow raid legends lol"
I didn't even get the joke lol
@@Ikxi It's a meme because Raid Shadow Legends is a very common sponsor for CZcams creators, and at the same time the ads (scripts) are so dramatic and cringey which just makes it hilarious.
pics.me.me/could-you-not-sponsor-a-video-raid-shadow-legends-for-61847084.png
I'm more inclined to give companies like Wendy's & moon pie twitter a pass, since they at least try to use social media in its somewhat intended purpose. Plus, spicy nuggets & a baconator don't cost $1500 or need technical support
You might need tech support if you eat too many of those.
Hello, Wendy’s? How do I install this spicy chicken sandwich?
Spicy nuggets & a baconator don't cost $1500 or need technical support
Don't give them any ideas...
If someone uses Twitter for technical support they deserve to get stupid answers.
You might think they don't cost $1500 but then if they bring back actual BBQ tasting BBQ sauce my order of spicy chicken nuggets will cost around $1500
CAT SHELTER AUCTION?! I LOVE YOU GUYS! So sad i missed the auction! Keep up to amazing work! You just earned my sub!
Your customer service test methodology is really welldoned!
Things that can be "Shaken loose" is a real thing. If you're not careful, you could lose a few GB of storage in your HD while shipping. A few GB's could have been shaken loose.
Yeah i lost 4 of my 8 cores from my processor because the delivery man smashed the box.
Not to mention your HD has a limited number of spins. If it spins too much while shipping, you could reduce its spinning potential
Thank you Stefen. You could say they didn't screw with confidence.
Honestly them asking a photo or live video call would of streamlined this process so much more...
Yeah it would. I remember when I ended up being an early adopter of the Gsync board that was sold directly from Nvidia for the VG248Q. They had their own install video and I followed the video exactly and when I fired it up, it had some weird lines all across the monitor like an old NES when the system is about to crap out and crash on you. I hit up Nvidia support and they asked for a photo right away. I got a reply within the hour and tech support overnighted me a brand new board which showed up the morning after with a return receipt to replace the bad one. Nvidia earned me as a customer since that day. I wish all tech support worked that fast.
The point you made at the beginning of the video is so on point. Last time I was into computer gaming and building, a 233mhz Pentium II Gateway was all the rage. I went to consoles. I play FFXIV on PS4 and my raid static has talked me into trying PC again. So I bought a pre-built from iBuypower. It came with a 3070 that was artifacting and had shipping damage. The way they handled it was so poor that I just decided to stick with console (this was just last month BTW, so you know they haven't gotten any better). I am giving CLX a chance to change my mind. I've started looking into the DIY side but if there are issues with the CLX, I am done with PC gaming. The static requirements and reliability at suboptimal performance are more attractive than all these headaches.
You might want to wait until PC components become more efficient and don’t use the same energy as a microwave oven
Personally i rather quit gaming entirely. Consoles couldnt play older games from 20 years ago unless its on subscription based emulation service crap... And modern games suck.
I got a skytech w a 3080 and I was shocked how well put together it was and XMP enabled. All latest bios n drivers. Just had to install gpu driver. Definitely recommend them. Their customer service gets back to me same day.
Honestly, NZXT has the most cringe marketing/social media ive seen in years, so no surprises that their NZXT BUILD is just as garbage as their marketing.
Those initial tweets felt like a straight parody account more than a company trying to run a relaxed atmosphere. Like close to just calling their customers idiots.
They are too edgy to write the vowels of *"bld"*
What do you mean, companies gotta be "hip" with the kiddies these days :)
Forge Saboteur a Pepe the frog meme would of been a better response than this
@@CannedMarmalade Yeah, apparently 'rig' has lost favour with the youngsters; sure, it has 3 letters, but vowels are a no-no...
14:40 on everytime Steve puts his hands on the bench that graphics card flops around like a fish
@@sofiadraneclemente9755 yep!
The horizontal or the vertical one?
@@simoSLJ89 No, the one on the back with the "big mouth" connector
oh damn lmao. I just tested that out on my own pc. seems solid AF lol
Ha! Jokes on you! It is a fish shaped like a GPU!
Thank you for donating to the cat rescue. That means a lot to me. You've earned a sub.
Okay the fact you guys are donating to a cat shelter just ratcheted up my respects for you guys 10x! ♡
Are you willing to test the claim of the AMD stock cooler surviving a 4 story drop?
I almost guarantee you will get a ton of views on that video... I'd watch it
ikr? I really want to see that lol. I know Greg from Science Studio did one about how high tempered glass side panels can fall onto pavement without breaking
I think the frame on the motherboard fails before the cooler's retention does
Is that the whole computer trembling when he slaps the table or just the gpu?
The motherboard will be in pieces, but the CPU will most definitely still be in the socket.
I’ll do it. Just the stock cooler tho. Upgraded mine yesterday and not worth anything online
We don't deserve you guys. Thank you for constantly pushing the boundary for hardware analysis and unparalleled journalism.
I really like this video. You and more channels should do more videos like this. Mystery shoppers keep businesses on their toes, and don't let them get lazy
I love watching these prebuilt pc reviews. I thank you very much for taking the time to do this. If you could I would love to see a chart at the end. You could give points (between 1 - 10) for a few different categories and have a total at the end. This would be helpful for customers to see who gives the best value, best customer service, or best quality compared to all the other prebuilts. Without having to watch every single video. Kind of like the Dougscore that Doug Demuro uses for cars. I know that takes extra time to do this. Just an idea though. Thanks to everyone at Gamers Nexus!
I like how Steve hits the pc then pulls away from it
You never know when they might retaliate!
@@GamersNexus its going to turn into a BLDBot
I noticed that and was like, "Way to keep from hitting it a hundred times while talking with your hands" - Italian-American family woes
@@GamersNexus Yeah better be careful not to turn this into Detroit: Become Human lol
NZXT twitter is very unprofessional. They literally made fun of my genuine interest in getting an H1 case when I told them about an issue with the email update feature when trying to order from their site not working.
They most likely hire a Marketing company, who obviously have more experience with fast food restaurants than tech companies.
Don’t buy from them 4 words of good advise
@@rectly considering you just built your first pc this year, I ain't listening to that. They make stellar cases, don't buy pre-built like a pleb scared to be an enthusiast.
@@geoli6407 Mini-ITX? Yeah not too many ITX build that give a full frontal display, as most itx cases just look like dogshit with a side of not seeing all your components. You right, mATX doesn't exist with them anymore. I dont see very many compact atx cases that are worth getting over the 510 if you like it. Meshify C (my current) and P400a's only perk being airflow with a worse psu shroud. No cases with marginal differences, maybe versatility as in displaying ssd's or removable fan racks like in the Enthoo, all just preferences. I could easily be missing good cases, but if a customer of mine wants a H510, I see no reason to tell them not too. In your opinion, what are your favorite compact atx cases? Why Phanteks when it comes to Eatx? Aren't your options the P350x, that has whack fan support for Eatx and should be labeled a midtower. As well as the Enthoo 719, the world's largest brick thats too big for almost all Eatx users with 4x140mm fans on top? If we always say get another case because it has 1 more thing, every Eatx user should have an O11 Dynamic XL or View 51. Honestly I've never owned an NZXT case, just built in every one except the H1 and H400, as its mainly a popular case with customers.
@@infamousdoom5503 LOL, they absolutely do NOT make stellar cases.
Hahaha, awww, I needed that laugh.
Yeah, NZXT is trash. Just built your first PC, probably should have stuck to console TRASH. Fucking plastic everywhere, just terrible cases.
Legit the only decent products they've ever made are the G10/G12 and the Kraken. Nothing else.
I have had a NZXT RIH FOR AROUND 4 MONTHS with no problems at all my fantastic machine and built with love.
I was introduced to pc gaming by my friend, I bought the parts, he put it together, I got hooked.
Stories like this are why I'm so glad I work at a store, where we work directly with the customers whose systems we build. It's always best to deal with a local computer store, assuming there's a good one within driving distance.
I totally agree, it’s just that the stores nearby don’t have great GPUs in stock atm xD
@@narius_jaden215 blame samsung
They fail at what is supposed to be their core business: shipping optimized pre-built PCs that you shouldn't have to worry about tinkering with
@GoKllyoslf x "I think it's normal to be ripped off and for companies to lie in their marketing and I've decided the solution is to be a cunt to anyone who is new to the hobby instead of demand they not lie and be shitty. Also, I pay hourly for all my dates."
This is you right now. No. They are a business, and so their job is to provide the service they advertised for the price they advertised. They failed to do that and are deserving of critique.
Freaking brats lol.
@GoKllyoslf x You seem to be under some strange impression that the sole duty of a business is to simply provide a product to consumers, yet supposedly they're under no obligation to ensure that product even functions correctly. Might want to think that through...
@GoKllyoslf x The point is that if a product does not function as advertised, then the company is NOT doing their job. Period.
@GoKllyoslf x We're not talking about false expectations on the part of the customer. Stop changing the subject. We're talking about products not meeting advertised standards. Correct assembly being the most basic one of those standards. ANY consumer has the right to demand a correctly assembled product from a manufacturer, no matter what that product is. A company that can't even assemble a product properly is clearly failing to do their job on its most intrinsic level.
I bought this case before xmas from a local PC shop with very little inventory....its basically all he had. I was concerned about thermals seeing as it had no front fans, but I have been pleasantly surprised how cool my PC runs
Can we olease have a "the cpu might have shaken loose" shirt please? 😂🤣
I work in Techsupport (not for nzxt!), if i'd write emails like this, i'd probably be unemployed right now.
This is pretty fkin terrible imo
I'm legitimately surprised how *bad* many SI's are still in 2020. It doesn't look much better than my early days of PC shopping...
I work for a different boutique system integrator. I don't think people like this would get through our hiring process, but on the other hand trying to do tech support over text sucks. Asking for pictures is something we do if we're really stumped, and then people take very poor pictures afterward, so it's a great help to those of our crew who direct people to take better pictures... of which I am not one of those.
The stuff I deal with all the time in our "pre-built" configurations is the RAM shaking loose in transport. That's something that's a downright "common" problem for the people who call in with a "no display/black screen" problem.
But our phone tech support people are probably... second to none in the industry, I guess. You know, whoever this nebulous group I work for that I speak of, of course.
@@korbinianlisandro5586 I work at a Onlinestore that sells PC's and all kinds of other tech stuff.
Asking for pictures usually ends up in upsetting out email program with huge files because everyone has a phone that takes 8MB Pictures, yet they are not sharp and fairly useless. I personally prefer Email Support over Phone support as i get a bit of time to read up on an existing case and answer properly. If a customer gets to me, he/she has usually been transferred at least 1-2x and often is mad, wich doesn't help with solving the case.
Sayed store sells perbuilds from a local-ish SI, they don't have the expanding foam inside the PC's (even tho i and several other coworkers told them to do so) and we keep getting PC's returned that had theyr fat Videocards ripped out (2070's 2080's) wich is quite annoying.
I’ve seen a melted 8pin from being partially plugged. It’s pretty shitty that they didn’t plug the connectors in all the way. Great work as always GN.
It's as if they haven't tried turning on the pc.
@@alain4037 I mean, it did "Work", so they may have done that much, but obviously no one actually checked the cables.
I had no idea you guys were in Cary, right around the corner. That's awesome!
I like that you actually care. I enjoyed watching a few videos before this, but this sealed the deal. Liked and subscribed.
17:10 Haha, bulleted/numbered lists are my best weapon against incomplete tech support.
I usually ask normally in the first email, then if they only answer one question, I will send the *exact same email* again, but turn it into a numbered list, and add at the bottom, "Please answer all 7 questions." or however many questions there are. 🤣
I once asked three numbered questions and got numbered answers to Q1 and Q3. :D
Then you just send another email asking only that question. Then you ask to speak to their manager after you finally get things settled. If the manager doesn't care, you set them on blast publicly for being a shite company.
Seems like The Verge Pc Build video is used in the training courses of these prebuilt companies LOL
Verge "PC" was way way worse, to be honest. This one had poorly placed power cables, Verge one was one colossal clusterfuck.
@@sirius4k r/woooosh
Thanks so much for this review! It really helps me make a decision on purchasing or not.
Very nice test for NZXT, I would hope other PC companies will watch this and use to assist training techs
I've slammed two motherboards together without coolers and the CPUs STILL didn't shake loose.
what...wh..why??
@@lol-hk2xq if you have spare shitty hardware you get bored
I’m waiting for “Fine, I’ll do it myself.”
I don’t mind a prebuilt from GN
same tbh
Thank you for the heads-up. I have an NZXT 510 for my build. Now to make a parts list for a 1500.00 budget.
I'm currently in the works of making my own computer custom build and repair shops, and videos like this are both the funniest and most effective ways to learn how to not talk to the customer
@0:52 so THATS how to clear the CMOS
"Define good."
Steve: *That's why I'm here*
Ive had the NZXT streamer build for almost a year and havent had a single issue. Maybe the guy that built and packed mine was just having a great day?
ive heard ALOT of good things about the pc and im copping soon myself so 🤷🏽♂️
How’s the PC? Does it run good? Any issues? I was thinking of buying it.
@@xo7298 was it good , if you got it if course
@@bigbean5707 yea bro i currently have it right now have had it for about a month now definitely worth the money i absolutely love my pc runs games hella smooth its a beast
@@xo7298 thanks