Dell XPS 13 9300 - Long-Term User Thoughts and Opinions
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- čas přidán 20. 08. 2020
- A quick video discussing my thoughts of the Dell after using it for the last 3-4 months - less objective than my previous review but it’s really here to help you guys know what it’s like owning the device for a longer period of time.
Check out my original review of the Dell XPS 9300 here: • Dell XPS 13 9300 Revie...
OR check out my overview of using an EGPU with the Dell XPS 9300 here:
• Dell XPS 13 9300 with ...
OR follow me on Instagram @Smarikoe ( / smarikoe ) if you want to checkout the photos that I take and use for my wallpapers. - Věda a technologie
Great to see an honest actual use video. I’ve watched over a dozen videos in the last week trying to make a decision for my next purchase. Everyone reviews specs and nano second differences in a test environment. This is way more helpful.
I've had this laptop for 2 months and had the same issue about the overheating. I actually found myself nodding my head with each point and concern you made. This issue happened to me once so far. I had only my internet browser going in the background and was paranoid that i did something wrong. Thank you for this.
I was seriously planning to buy this laptop, luckily found your video and read the comments. I now change my mind... Such a pity since the specs are great and it looks really nice too :(
Glad we could help, it's so disappointing but if I can somehow get it working without issues, I'll be sure to let you guys know
@@smariko3 My old XPS 15 9550 (The very first infinity edge XPS from like 5 years ago) had a lot of the same problems you were having, especially the overheating in sleep problem. They replaced the motherboard 3 times, over the span of 4 months. The last replacement worked, with the motherboard looked completely different from the first one (component placements are not the same). I never had a single problem with the laptop after that.
I'm surprised that Dell is having this problem again.
I ordered 2 XPS 9500 from Costco in early August and returned them both. They are still having the wobbling trackpad that Dell claimed to have resolved. They also have the the bluetooth/WiFi not working from sleep problem. It seems to be a dell software (SupportAssist) doing its "tuning" of network configurations and breaking it. Remove SupportAssist, reinstall the network driver should solve your bluetooth problem (it did for me). Use Dell Update as an alternative instead, it only downloads updates without doing all those "tuning".
They have a great hardware engineering team who built this product, but the rest of the production just doesn't seem to be very good (software, quality control etc. )
Update: I ended up buying xps anyway, bought the xps 13 2in1 7390. More than 2 weeks of daily use now, so far it works great. Battery life is OK (as long as not too many tabs active on chrome). No complain so far.
@@aRfianagus 4k or 1080? I quite liked the 1080p version of the 2-in-1 and battery was pretty good!
@@smariko3 I bought the 1080p one, not the 4k
I'm so glad you make long-term reviews! I hate it when reviewers put out a video after using it for a day and then just jump to a conclusion because there are so many things that either end up not mattering at all or that end up mattering a lot more than you thought.
Yup, or calling 1 month a long term review
Sir, thank you for using the damn thing before making the review! Love your video.
I had one older dell XPS before and I can confirm the battery issue. I think it was because sometimes it will open by itself inside my beg. The solution was to disable waking from sleep when the lid opens
Completely unacceptable, disrespectful even for a device this premium and expensive to have these kinds of low level issues.
Dell is the worst if not the awful quality of hardware, i had from them more than three defective devices and they are very dishonest and manipulative to grape you into their other hidden games that will cost more money and more than you could imagine, you did not even see how awful their supports and customer services are! keep yourself from Dell, they are simply good for the large corporate's volumes
OMG these are serious function issues, beneath all of the beauty and "wow" features on the surface, so glad i found this vid
Thankyou so much for genuine review. Bro, you saved me! Keep it up. God Bless You
Mine is perfectly fine. My battery can last for 8 hours even for video editing and programming. Dell xps 13 i7, FHD Non Touch screen. already use for 4 months :)
Thinking about swapping out for 1080p touch tbh
i have a question bro
if i want to buy the non touch screen im obliged to buy it with 8 gm ram and 256 ssd storage ?
Guillaume Semaan I think is depend on your region. My region (Malaysia) come with only 5 option for dell xps 13 9300. mine come with 8gb ram and 512gb ssd
this problems happen to xps 13 i7 uhd touch screen too? even with 11 gen cpu??
@@akmlshahmi it has just launched. Idk if anyone has already got it.
Great review!
I have purchased several Dells over the years. You and @Arfian Agus remind me of the design and hardware troubles I had with the original XPS 1330 in 2007. 4 Motherboards that overheated due to cooling issues. The last time it died I was out of town at a client site. Dell was apologetic and made it right by replacing it with a very nice XPS Studio 16 I still use today, but I wanted the lighter weight due to all the business travel. I had to reinstall the OS for both laptops several times and attributed that to buggy windows software.
Smarikoe, you reminded me about all the time I spent and what it cost me. I'm thinking I might need to finally move to an Apple. I was going to buy a really sweet deal on the XPS 9300 at Costco, $1,700 with 32 MB memory and 1 Gig SSD. I'm thinking of foregoing the Dell and look at Apple now. I need something to work out of the box. I should not have to be an expert on an OS because its buggy.
Good luck to all in their search.
Thanks, very helpful. Some others have also mentioned the overheating problem. I'll probably go for the X1 Carbon after watching this.
That overheating happened to me once, I was freaking out when it happened. So far, that hasn't happened since. I have a few bugs here and there, but overall I've still been enjoying this laptop. I hope future updates can fix these issues.
Happens every time
happened twice but then I turn it off before putting in bag. It is scary.
Maybe it's Windows 10 drivers or a bios update is need.
@@rishijai my computer ended up malfunctioning completely. Luckily Dell support sent a tech over to change the motherboard and its been working perfectly since
I was having some of the same problems, foremost of which the heating problem when on powered standby, which was making me annoyed. I then realized I had never updated any of the drivers, firmware or bios since I bought the device. I went to DELL's support website and found dozens of updates. I downloaded and installed all of them, including a BIOS update and numerous drivers. After that the system has been running smoothly and not having the heating issue any longer. This is an awesome notebook, totally best in class. I'm loving it. I hope this helps.
Thank you for a real review.
Great videos man, you get right to the point without nonsense intros.
Kinda the same issues I had with my skylake one. But have been very happy with it for the 5 years. Btw the longer I own it the less these issues happen. Hadn’t a hot backpack or blue screen for a while. The build and design is really awesome, still happy to touch and look at it every time.
Now I’m thinking getting the new one.
I purchased the 9300 after watching SO many people praise the hell out of it. I knew of a few issues, but I thought they were minor and few and far between. Well I had the laptop for about 25 days with my only complaint being the slow bootup time (slower than my 2015 HP Omen) and some minor screen flickering here and there. On the 25th day I tried to update the drivers through Dell update and it gave me a blue screen of death. When I tried to fix the issue the computer went into an auto repair loop and nothing I could do would fix it other than reinstalling Windows. After I finally got it reinstalled I had to manually update the drivers one by one so the computer didn't crash again. Luckily I was within the 30 day return period so I just gave up and sent it back. Mine was the base model that was around $1150 when I got it, so not super expensive, but if I am paying over $1000 I expect it to work flawlessly for at least 2 to 3 years. The XPS is definitely not worth it. I tried a Lenovo Yoga c940 for a few weeks with zero issues, it made the XPS look like a joke. Guess I have to go back to a MacBook Pro.
I feel you brother. The worst part is that a lot of the issues are random and not easily reproducible - so finding a solution is like looking for a needle in a haystack!
WOW! Interesting video. I appreciate the information and I hope Dell can resolve all those issues for you. (after you finish your project!)
Good point of view and feedback on your experience with this laptop.
Thanks! Hope you found it useful :)
A very honest review. I have had all of these issues.
Nice video which confirms a lot of various comments read on the Internet regarding built quality! I don't own an XPS but always considered getting one based on the looks. But it seems there are so many issues it would be a risky move to get one now... especially given the price of it. I have a small, slow, basic, plastiquy Asus TA100 and I never get an issue, other than not being very fast, but it works well! I like Microsoft Surface products and am tempted by Macs too. But as for the Dell, even though I still find it attractive, I am too worried to get a bad one. Thanks for your review and hope you get more subscirbers!!
Thanks! Yeh I think a lot of people get carried away with the looks and the initial reviews but they don’t get to see what it’s like owning it for a while!
Thanks a lot for this review. I seems really honest as it is balanced, between the screen and the keyboard - and ... the rest. Really instructive.
I seems your issues are linked to the "hibernate" function. Maybe it's a malfunction in windows, maybe it's a hardware problem, I don't know.
I should say "keep on the good work" but it is obviously not your job and that is a guarantee of quality: you are free to say what you want. Really enjoyed it.
Thanks for your comments! Yeh I’ll keep you guys posted after a fresh install, fingers cross that that helps solve the issues.
Is it possible to get a replacement via warranty? I've experienced the random overheating power drain issue twice but some of those things like BT and Webcam seem like factory defects.
I just got a refurb one from dell with 32gb and FHD+, it works fabulously.
Nice, the FHD+ is definitely the pick of the bunch
I had literally all of the same issues on my 9300. Lackluster battery, constant overheating and not booting up properly, tb3 ports not working, brightness randomly changing, needing to reinstall windows multiple times, etc. Didn't help that it came with multiple dead pixels. Returned it and went back to my 9380, which has been a flawless machine for over a year.
Hey, I just wanted to say, I agree with most of the accusations said in this video. But, I have the 9560 and I had the same problem with the overheating in sleep mode. I fixed that in the settings. You have to choose hibernate instead of sleep when lid closed. All your apps will still be there eventhough it is like turning off the pc. And the Bluetooth problem will be solved through that too.
Do you know where the hibernate option is? I can't seem to find it.
Thanks for the video! I have a dell 15 inch model. Had every single problem you mentioned in this video plus coil whine noise! And Dell technicians can’t fix the problems! MacBook is the way to go! It works as it should be!
I had the same overheating problem with an MSI gaming notebook a few years ago. Had no idea how it turned on in my bag and drained its battery.
What a shame. The XPS is such a beautiful machine.
I've had the overheating while in sleep mode problem. Had an engineer out 3 times in the first 3 months to fix it. Great laptop, I love using it. Just too many issues. Battery life on my FHD+ a little underwhelming as well.
I believe it's a common issue. I've dealt with this for a while until I put my laptop in airplane mode before putting it to sleep. No more overheating while asleep.
The overheating issue is - unfortunately - not so much a Dell issue. It is due to Windows "modern/connected standby" S1+ mode. Microsoft and Intel are pushing that feature hard but it is unfortunately not reliable at all. I have the same issue on my HP Spectre, you can find many reports for the HP Envy, Dell and Lenovo Laptops. There are also a couple of articles about that from large tech media channels. Microsoft wants to mimic the behavior of Apple but unfortunately created a very unreliable system which results in critical overheating.
The only workaround - so far - seems to be to switch back to S3 sleep mode (in BIOS) which is the "old" sleep mode. Waking up takes longer but it is a "proper" sleep mode that nearly all hardware components support as it is around for a long time. HP does not allow to switch back to S3 in BIOS (HP consumer BIOS do only have extremely basic settings). Dell might, as their BIOS offer a lot more options than the competitors.
Same goes unfortunately for the Bluetooth issue. Exactly the same on my HP Spectre and my work X1 (though Lenovo seems to have the biggest BT issues). It also seems to be connected to the "modern standby" topic.
@@marcusst8809 That makes a lot of sense.
The overheating only stopped when I started turning off my wifi and bt or putting airplane mode on before closing the lid. It's an unfortunate issue but the rest of the laptop is perfect to me.
Gonna try setting it up with the old sleep mode in the BIOS like you suggested.
@@marcusst8809 I had the same issue with my XPS13 2in1 and I was also able to track it down to this. My device recorded a bluescreen every time it happened. Unfortunately Dell also removed the option to force S3 sleep from their bios. I also tried forcing S3 sleep in windows settings which turned out not to work. In the end I managed to get a full refund even though I bought the laptop almost a year ago. It was so bad that there was a 60% chance of the device fully crashing every time I closed the lid. This pretty much made that thing completely useless. An ultra portable notebook that bluescreens and overheats (not to mention the batery drain) is not really portable
@@darkfire2703 it is very unfortunate to hear that Dell also removed the S3 option. I thought they might still support it due to their Linux support (which does not really support S1+).
I fully understand the return/refund...but...what are your options now? It currently looks like all major top-spec laptops only support S1+ and not S3 anymore. And the issue persists on all brands. I personally think that it is not easy to fix and often BIOS/Windows/Hardware related which might not be "fixable" without a hardware exchange.
What mostly fixes it for me on the HP spectre is to unplug the laptop and then close the lid to put it into sleep mode. But if I put the laptop away in a sleeve or backpack, I always put it into hibernate. That works reliably for me.
I bought the dell xps 17 about 3 months ago and so far it has been great. I absolutely love this beast of a machine and have no complaints about it. I am shocked that you purchased the xps 13 for the price you did because I bought my xps 17 cheaper than yours. It is the i7 model with 16gb of ram and 512gb of storage as well as the rtx 2060. It also has a 4k touch display. I managed to get mine on sale for about 2,400 dollars but without the sale, it would have been around 2,800. I am assuming by 6:51 that this is the model that you purchased, if so, just why... The xps 15 would have also been a much better option than spending 2,804 dollars on an ultrabook. The xps 15 and 17 have much better cooling systems than the 13 as well as the option for a graphics card, but the 13 does not. I am defiantly not recommending the xps 13 as you stated in your video and I have seen other people having the same issues as you. It would be interesting to know what new laptop you may choose to replace your xps 13 if you do.
What would be the best option to choose from HP Spectre x360 , Dell XPS 13 , Lenovo C940 and Macbook Pro M1??
I use Dell xps 13 2in 1 4K version for a few months and have no issues what so ever. The only issue I have is when I first use it, it getting very hot when power plug in, but after I updated the Bios it not getting hot anymore. And Dell has the best customer service ever.
Thank you for the review. I have a dell xps 13 that I think was the first thin bezel edition. My trackpad hasn’t worked at all for years (even with a factory reset). I also had the battery issue. It’s so frustrating because the issue with dell and windows laptops in general seems to be an issue of terrible quality control rather than specific problems of a design. So I never know if I can trust windows computer reviews that are done within a week of using the device.
I have the same model & have been using it since May. I have problems with the earphone jack & speaker. Every time I remove the earphone jack, the Lap top speaker will just remain silent. I have to reboot before I have the speakers work again normally. I have contact dell & they have attended to my Lap top twice & after each successful repairs the problem return. Other than that I have no other issue and I really love this laptop.
I found a solution for the sleep problem you mentioned.
For Windows, there is a setting to keep the screen on and the computer awake even when the lid is closed.
This can be changed through the Control Panel -> Power Settings, and either changing the entire power plan to Balanced, or editing the power plan to change the setting for when the lid is closed.
I was wondering about that too. Probably his laptop has the Lid settings to "do nothing" which make the laptop still turns out everytime the lid is closed. I've faced that problem with my 2016 HP EliteBook Folio G1 where everytime I pulled it out from my backpack, the back is just very hot. Turns out that its just a simple fix, I forgot to change the settings to Sleep.
I don’t think this is the solution from my experience, it is about the fan. If you leave your XPS idle for a few hours after it is fully charged, then put it into the bag, there is no issue. If you straightly put the xps into your bag when it is “warm” or not completely cold, the fan just start rolling and it drains all the battery. It happens all the time.
Very good video; excellent points that need to be made.
I live in fear my own XPS 13 9300 will begin to exhibit some of the behaviors described in the video. In the past, I've found Dell's customer service to be very unhelpful. So far, except for a misleading error message from the Dell WD19 TB dock, I've generally had a good experience.
Good review. I very nearly bought one of these this morning, but luckily I saw some reviews on here and others echoing your sentiments, as well as some discussing the black flickering issue that this model is experiencing. My problem is that I want something smaller and lighter than a 15" laptop, but something which has great specs, enough to be able to cope with video editing (probably not 4K). Can you recommend anything at all? The market seems... empty? I was looking at the Lenovo X1 Carbon but it's always described as a 'business' laptop. I need something with multimedia in mind, and it needs to run Windows. Can you suggest anything? Thanks.
I’m also interested in this answer if anyone would respond.
uhm asus zenbooks
There is the Lenovo Ideapad 5 14 but the screen accuracy is a bit average. Not accurate, average. Just Josh has a review on it.
Edit: Also being marketed as one thing does not stop it from being another. Check the specs if it's what you want and use it for whatever you want. I plan on getting a Lenovo Legion 5 which is branded as "Gaming laptop" but in truth I just plan to use it for rendering 3D models and editing.
Nikko A. Thanks for the tip. I just watched the video Just Josh made. Unfortunately, the area where the Ideapad 5 14 was "a disaster" was using Premier Pro. Video editing in a small chassis is what I'm after. The search continues. I hear the Lenovo X1 Nano coming out either later this year or early next year might be a serious contender for the Dell XPS 13, but not sure I believe that. The leaked tech specs best features seem to lend themselves to business oriented use. There is also the rumoured Lenovo X1 Next coming at some point. I'll wait to see what these might bring.
@@SOUNDsculptures Have you seen the ThinkPad T14s? I assume budget's not much of a problem for you that's why I recommend taking a look at this laptop plus it's increased screen configuration of 400 nits.
Edit: Check out the old X1 carbon gen 7 as well.
Totally agree. I've had a few Dells and overheating has always been a problem. I love the look of the XPS but decided against it because it's a costly, nice looking machine that does not perform as well as it should.
Regarding the bluetooth issue, I found out that I can (and should) download drivers directly from Intel's website (both for wireless and bluetooth). Although the network card's brand is Killer (AX1650), the chipset actually is manufactured by Intel. So, the latest drivers fix a lot of wireless/BT issues I had here.
Thanks for sharing your full user experience vs someone who gets things to test for free and only spends less than a week with a product before publishing a review as is the norm with the popular reviewers here. And I couldn’t agree more about Dell support. It’s almost as if their support people are paid a bonus for each customer they get to just give up. It’s a HUGE ask to be told you have to re-install Windows and start over from scratch. And even if you do that, they still try to blame problems on your applications, external devices, etc. This is especially true of their free 1 year support but is even often true of their paid support plans. There’s a website with the title of something like “why I hate Dell” and it’s mostly about support nightmares.
I do wonder if the developer edition of the XPS 13, now running Ubuntu 20.04 Linux, might actually be more stable than the Windows version. The laptop frying itself and killing the battery in your backpack is likely due to Windows 10 trying to wake up and phone home like it loves to do. The driver issues after sleep might also be related to Windows 10 nonsense. Linux doesn’t do that. You put Linux to sleep and it stays asleep. Apple also has a theoretical advantage here as they make both their laptops and the operating system. So Apple can’t blame Microsoft like Dell does. I’m not suggesting someone who needs Windows consider Linux or MacOS, but in my experience Windows 10 is often the source of most problems not the hardware.
I see you are using it with the Sony WF-1000MX as well. I had alot of issues with my Dell Inspiron 15 bluetooth drivers, the connection would stutter and crackle alot. This got really annoying so I searched up on how to fix it. Turns out this was an issue on Sony's part, where their device's firmware just doesn't work well with Windows. A reddit thread suggestion was able to fix the stuttering issues by flashing an older Realteak Driver, and it worked fine, but it resulted in a new issue where toggling the bluetooth off on my laptop would lead to Windows crashing and forcing the laptop to reboot. Wellll Done DELL.
just wandering if youve used your eGPU in bootcamp on your macbook and if so what performance did you reach thanks in advnace!
What are reliable alternatives that you would suggest?
Hey man, thanks so much for your review. It seriously sucks this has to happened. Dell, while has its moment, has delivered good computers and to see a laptop like this just go down the drain is heart breaking. As a long time user of dell, I really thought of XPS but i guess. . . its better to look else where.
About one months ago I picked up an XPS 13 9305 and judging by the comments it seems many of these issues are ongoing for the series. For the past 10+ years I'd been using Lenovo's but the quality had been deteriorating over that time, my T61p was a great machine and I have a T420 and T410 both of which still work albeit slow by today's standards. But after a failing W510 and W540 plus two X1 Carbon Yoga's with display issues it was time for a change. I've already had one infamous blue screen with the XPS 13 and it's been so long since I'd last seen one that I assumed they were a thing of the past. I'd heard about the heating problems but so far that thankfully hasn't been an issue. Really hope that the XPS 13 doesn't let me down, so far it's an amazing laptop and the first I've enjoyed using and wanted to use more. Fingers crossed it doesn't suffer the same fate as so many of it's siblings.
EDIT: But my biggest issue so far is the intermittent crackling of the audio. Apparently another ongoing problem, again without any clear solution.
This has been happening to me as well .. and my Dell XPS13 is the 2017 version! especially the overheating while in sleep mode (fan on full blast, unable to use the laptop, blank screen, etc)
Sir I have the question about the xps 13 flodind the display issue, it can not completely close it when I hold on the vertical position. Are you the same?
Hi mate, good video i went through 2 replacements and spent one and half month having laptop in warranty services. 100% agree with everything you said there, it;s super frustrating owning this laptop but still cant help myself every time i open it up (gorgeous!). Anyway the HDR is best to leave it off all the time. Difference is almost impossible to notice on such a small screen. The overheating thing has been around for a while, I had same issue on my previous laptop Asus. It is a Modern Standby issue from Microsoft, some manufactures are able to tackle it bit better Dell unfortunately is the worst offender. Turning it off through registry just caused even more issues like not waking up at all, or getting stuck at Dells logo when waking up. What I do and it works 100% of the time is go to power mode and enable Hibernation after certain period of time. I do this on both plugged and unplugged. On battery I set 15min and 45 min when plugged in. Let me know if that worked for you.
If you need more info check my thread on Reddit ==> www.reddit.com/r/DellXPS/comments/fgxejn/new_dell_xps_13_9300_how_to_fix_issues/
Legend, yeh I recently tuned the settings to enable hibernate after 5 min and it's solved the sleep issues ever since. Definitely annoying that I have to revert to hibernate but I can finally use the laptop normally!
@@smariko3 great! im glad it works for you too. its not that instant start but i can live with it. rather wait extra 30 sec to load up instead of not having any juice left. looking forward for your next vid.
great video. Thank you for your honesty and this would annoy me too. I was planning to purchase this laptop within the week. Not not so sure anymore. Might sway to the Surface Laptop 3. Less performance but hoping the hardware / software integration is stable considering it Microsoft.
I had the XP’s for a week. Fans were so loud I sent it back and bought a surface laptop 3. Better screen. Faster and so much quieter
That’s exactly the same problems i experienced with my old xps 9560. It was so frustrating that i ended up replacing it. It is a shame because exteriorly they are very well built.
Great review!!
How do you like the clarity from its speakers now that they are bottom facing so indirect sound? Did you own a previous gen XPS 13? Those had the speakers on the sides. While the speakers on the 2020 probably are louder, doesn't the sound have less high frequencies because of those bottom firing speakers where in previous models speakers where on both sides so more open if you understand my concern?
Thank you I normally wait a couple months before I make a purchase to see if any problems arise during that time after a new pc phone tablet etc is released I appreciate the info sometime before or after Christmas I will see what is available then for a laptop I always like one high end one around thank you
If you get the dell XPS, don’t get the 4K display, it’s not worth the amount of battery drainage
@@mujeeb8189 thank you very much yeah I did hear that and I'm going to throw a pizza to you right now for sharing that advice to me go ahead and step outside I'm throwing you the pizza right now 😀😊😁🤣
Stunned to hear the SAME problem (runnng while turned off and crazy hot) I have on m XPS13 2019 is still present on the 2020 model.
Let's hope Dell sees this and gets there act together!
Wow 😮, i hope i have my own loptap its my big dream
mee too, loptaps are way more powerful than ol' laptops
Glad I found this video. What a shame this "high end" laptop is not so user friendly.
Why can’t I transfer photos from my iPhone? Also it won’t seem to let me add shortcuts to the screen. Any help would be awesome 🤙🤙
What brand do consider reliable? And is worth paying for their warranty service?
I had similar problems with my Zephyrus G14 and this sounds very familiar. It's a new product people. It contains software bugs. These will get solved in short with drivers and probably BIOS updates... now everything works wonderfully with mine! the cost of being first 🤷♂️
thank you for your video. Im going to buy this laptop. Too expensive to risk
my XPS 13 9300 had the overheating problem when it went into sleep mode, I spent hours on the phone to Dell support, I sent it back & they replaced the heatsink & fans. It still had the issue, I kept calling tech support asking how they were going to fix this issue. I finally received a call from a manager who said I could exchange my computer for a new one or they would fix my computer, I have a DBrand skin on my computer so I said I would send it in but if they did not fix the issue I would want a new laptop. I sent it in & when I got it back the report listed everything the was changed, The only original parts left were the screen & keyboard. I have had the computer now for over a month & have not had the overheating issue in sleep mode
L agree, I had a XPS 15, it also overheat in sleep mode; I switched from Mac to windows, and I think for majority of people, Mac is a better choicesince its system is more stable
Sadly this is my same experience with the XPS 9370. I now gave up on sleep and use hibernate instead. Bluetooth and sound drivers crash every so often. There are other problems but IMO the final recommendation is golden - if you do not have time to waste stay away from these machines.
Ah yes, the trademark Dell experience.
That overheating issue you have was on my 2015 XPS. Same super hot battery drain as you have. And they haven’t fixed it yet. I had to downsize and had to choose between my Mccbook and XPS, both from 2015. I choose the MacBook without question. All because of the fact that it’s stress free, not because I love macOS or anything else.
Hi, I would like to know whether I only have problem with my touchpad or not. At the bottom (where you have left/right buttons) its very easy to click however at the top of the touchpad its very hard and its even bending the whole top of touchpad. Do you need to apply bigger force to click on the top or its just my touchpad? Thanks
So I experience a typical click gradient for a diving mechanism touchpad where it’s easier clicking at the bottom and harder at the top. But I usually touch to click or don’t click that frequently at the top so it’s never really been an issue.
My xps 13 is just fine everything work well except gaming (as expected).
The iGPU is surprisingly useful in my opinion
Xps or m1 mac air simply ans and reason
Maybe a killer with an eGPU.
Sad to hear Dell still hasn't sorted their QC problems out yet. I had these same problems with my xps 15 9550 (2015 end of year). 5 years later and Dell still can't do QC
Have you tried Uninstalling McAfee
i have 9300 i7/16/512 non touch and i have most of these issues. Ihave a lot of bsod and freeze (only hard reset helps). I did fresh install 4! times, nothing helps. For me descision was - desable in bios c-state mode of processor. Laptop starts work hotter and battery life decrease, but - no more freezes and bsods
Thanks.this was really usable fir me❤❤❤❤🔥🔥🔥🔥🔥🙏🙏🙏🙏
So what would you suggest to buy instead?
does anyone know how I can prevent it from shutting down after putting it to sleep? I find myself having to power on the computer so many times throughout the day even if I just leave it for a few minutes to have breakfast. It's annoying and I can't figure out how to prevent it from powering down. It must be some sort of battery saving thing
Blue screen issue and screen flickering was there for me too Dell customer service was receptive and resolved the issue after working on it for almost 6 months that was very frustrating because they reinstalled windows and I had to sit with them every time.
yeh exactly, all the problems can be fixed...but it's the time it takes to get there which is the frustrating part!
About the Windows Hello, I believe it's something about buggy updates Microsoft do on Windows 10 (but it's just a guess from an advanced user, not an expert one).
I have a Surface Laptop and sometimes I just give up on the facial recognition feature, 'cause it's pretty inaccurate and stops working more times than what can be considered tolerable.
I have this same laptop and I was having all these problems daily. I was just getting by with it however, it did a dell driver update that crashed it and went into a boot loop of BSOD’s which I didn’t have time to try and fix. I was forced to do a full SSD wipe and fresh install. This was a week ago, fingers crossed for it but it hasn’t had any of the issues yet. Thinking the Dell image they had loaded at factory had issues?
Man, this makes me want to reinstall a fresh windows version right now!
Wow! I had the same problem a week ago, the same. I remember that happened when I was using dell update to get the last updates. Wow! I was thinking that just was bad luck, but It was a massive problem.
I pretty much had the same experience with my Precision 7530. I had the same sleep issue and all of it was gone with a simple windows reinstall. I've seen this work on multiple occasions with dell products. Dell's factory images are the main culprit.
My 16GB 9380 with Ubuntu didn't get too hot but its 4k touchscreen was overkill at 13" and Ubuntu kept breaking random things after updates (analog audio output, locker, GRUB, dock ethernet). Also its firmware restore expected Windows and failed to install it, presumably due to lacking a key after downloading the image somewhere.
I'm a Dell XPS 13 9350 user who has also dealt with my fair share of issues (and headaches) with Dell laptops. I plan on upgrading soon. As someone who has the newer XPS model, what would you suggest instead of it?
I was thinking the Microsoft Surface laptop.
Thank you for your videos, here is my recommendation for a problem that I was plagued with for many years. I used to be a loyal PC Windows based user for many years, I learned my lessons the hard way after losing valuable photos, documents and work projects because of system failures or some hardware failures (mostly due to heat problems). Windows Operating systems have always been unreliable for me. I learned to never save my work onto my computers or mobile devices. I store all my work on a portable SSD drive with encryption. Because of my modern day paranoias, I chose to never keep or use cloud based storage, and NO I don't wrap my head with foil paper or a helmet like magneto. I learned one thing over the years. Always backup, backup, and backup your data. I found that switching from PC to Mac was the best decision iv'e ever made. I still keep a Dell Latitude that's a 2 in 1 convertible for some of my rare PC needs. I found Apple products to be far more reliable than PC based machines. Just my thoughts
I’ve had this for a month the battery sucks there’s headphone jack and audio issues screen freezes cursor is jumpy overheats so many problems
Alvin Li that’s really strange and unfortunate, I’ve had mine about 2 months with none of those issues.
You probably have the 4K display, it’s not worth the battery loss I wish I got the 1080
Mujeeb no I got base specs except for processor I got i5 processor
Alvin Li wow that’s really crazy, there’s definitely something wrong with your battery, get in touch with dell
Sure this isn’t a manufacturer issue ? I have one of these and works flawlessly ??
The windows hello thing is probably windows+drivers issue. It was happening on my asus 2015 laptop as well.
My has zero issues, but I have the xps 15 version. Best windows based laptop on the market hands down.
Now this is what I call honest review.....
Thanks a lot for sharing your thoughts. Maybe I should just wait for the XPS 10300😂
I also get the same overheating issue when in standby. It’s not everytime but occasionally.
Thanks for this video, it’s video help me a decision to buy or not Dell XPS 13 9310,
I just purchased an out-of-warranty demo model of the XPS 13-9360 (i7) and it is just superb. The design is slightly different, I have all the ports, and performance is perfect. Sadly, the fan can be loud under load, but it ramps down relatively quickly. I just dropped a 1TB Samsung 970 Evo into mine, and I'm looking forward to quite a few years service from this. The battery life is very good, although I use it tethered to AC power almost all the time anyways.
I am also waiting for a replacement for the Killer WiFi card (with a combo DW1560 Broadcom card)... the WiFi has been flakey lately, but I think that may just be my work access point.
I have this model, but with the 1080p matte IPS panel -> czcams.com/video/UAMBpBsBFJ0/video.html
Dell really need look through and fix these issues as those should be worked out of the box. However, I personly think it may has some links with Windows 10 bugs. Many programmer have archlinux installed on this machine, I heard it works fine (bluetooth, crazy fan in sleep mode and etc).
I would say go for the 2019 XPS 13, the 2020 model doesn't have dedicated page up / down keys which is going to be a nightmare for those doing productivity work. Closing down apps you are not using is a good habit to get into as it helps significantly with battery life. Modern standby is the culprit but, closing down apps you are not using stops the hot laptop on sleep issue. It's always nice to open your laptop and see that your emails have been downloaded ready to go, or that download you was waiting for finished. It's all about changing your mind set, modern standby doesn't have to be your enemy if used correctly. Loosing 10% of battery life over night is not a bad thing if useful tasks are getting completed.
I actually think the sleep issue is much worse than some minor battery drain. Like I am talking my whole battery goes dead after 4-5hours in sleep and my laptop feeling like it's just come out of an oven. That's about the same battery life as just having the laptop on 😂
I own a Dell laptop and face similar problems!
1) The fingerprint in windows hello doesn’t work consistently and I need to reset it in order to work again.
2) I have encountered the blue screen a gazillion times in the middle of something really important and it’s very frustrating.
It’s probably how Dell and Windows work together no matter how good the build quality is. I would probably go with something that’s consistent and a device I can trust like the MacBook rather than Dell + Windows!
I really like the XPS 13 (I have a 9370 version). But you might have some problems after some long term use. I had to change the fan after a year. And after 2 years, I need to change the battery. I need to change the top cover too after a bad fall. But at least the new one seems more solid in the borders.
I have to say xps laptops are known for overheating, previous owner here. But at the same time it's hard to find one that doesnt overheat over a long period of use
Does anyone know if the overheating issue is still around? I'm considering a Intel 11th Gen for college but I can't afford to make a $1k purchase mistake. Should I go for a Lenovo instead, or maybe a 'gamer' alternative?
I don't like Lenovo they make it really difficult to load drivers. I still bought the XPS 13 Developer edition
Seriously I have been using XPS 15 9550 for last 3 years, it has so many weird software issues, dell in general has these. Most of the issues mentioned here was there in my XPS. So, I guess not much has changed.
I had all these issues plus keyboard being unresponsive so I had to keep retyping - I am returning mine. No one should have to do so much troubleshooting with a brand new laptop!
i've had this for around a month and i think i already have a loose bearing or something as the fan near the f1 key has a slight rattling.
@Gabriele Mazzocchi it actually stopped miraculously a while back lol
Regarding the battery drain in your laptop bag, have you tried going into BIOS and turning off the Wake on lid open feature?
I haven't but I forgot to mention it's not just when it's in the bag. Sometimes I leave it on a desk and come back a couple hours later to find the same thing has happened so I don't think it's related to the lid open feature
@@smariko3 hope dell figures it out. I got my XPS 13 a week ago (ubuntu version) and love it. Only issue so far is not being able to connect to external monitor with usb-c to hdmi cord or with a docking station I bought. Contacted Dell and they had me downgrade bios from 1.1.0 to 1.0.7 and it fixed it. Seems like they have quite a few things to iron out still.
@@smariko3 - have you updated the bios since you bought the laptop....my friend was having issues with his and a bios update seemed to resolve them.
My 2017 xps has the same issue of randomly starting when sleeping and battery is dead when I need to use it. I was tempted with upgrading to the new model since the design is nice, but I’ll pass since this is still an issue. May just need to go to Mac.
It´s similar with the inspiron, but it´s only half the price...
- Overheating and fans did not start... (happened one time)
- Suddenly mouse pointer disappears (happens twice a week)
- Battery empty after 0ne day standby (happened once, did not use standby since then anymore)
- Does not boot up (happens onece a month, need to press and hold power switch to get it back to life)
-many other things which I forgot or got used to...
Next time I try HP Spectre 360, but I am not sure if that thing is any better.
Since you said not to buy can you please tell which one to buy!