Issues with GE Cync lights

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  • čas přidán 24. 10. 2021
  • GE Cync switch with GE Cync full color wifi bulbs. When the scene runs the bulbs won't respond to the switch next time it is used. You have to press it twice.
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Komentáře • 9

  • @SpaceTrashCrash
    @SpaceTrashCrash Před rokem +3

    Same with mine.

    • @syntael
      @syntael  Před rokem +1

      I haven't tried to recreate this one in a while. I had call with cync last week for other scene issues and they recommended I move all my lights it a new home in the cync app. It's a painful process, a lot of them need to be factory reset in order to add to the new house. However, after moving about half of them those lights have been much more responsive and my scenes have been executing much more consistently.

    • @SNWxGaming
      @SNWxGaming Před rokem

      What did you mean move your lights to a new home? Like you moved them from google home to the Cync app?

    • @syntael
      @syntael  Před rokem +1

      @@SNWxGaming in the cync app you create a home and add your devices to it. You can have multiple homes defined. I created a new one and migrated my lights by deleting them and then adding them to the new one.

  • @GraesenArnoff
    @GraesenArnoff Před rokem +1

    I know this is a year old, but having been with Cync for quite a while and been a part of their beta testing team for a bit, I've learned that while yes you can have both Cync switches and Cync bulbs, you should really think about which is more important and stick with that. For your routine, rather than controlling the individual bulbs, I would have had the routine toggle the switch instead. The the assistant/automation might be getting hung up on the fact the 2 bulbs might be grouped together. It's also pretty common that if you name the devices (bulbs or switches) a common name the assistant might be preprogrammed with, that can confuse it too - this is true for any smart home product, not just Cync. For example, if you name your lights "bathroom" and the automation is to turn on "bathroom," it might turn on more than just the lights if there's anything else in there, or it might see the first light in the routine named "bathroom" and think that's all it needed. Naming the lights "vanity left" and "vanity right" might help with the confusion of the assistant. Unfortunately, you kind of have to think like a programmer with some of this stuff.

    • @syntael
      @syntael  Před rokem

      Fortunately I'm a developer :) I had a fair number of issues going on and eventually the suggestion from support was to create a new home and migrate everything over. That helped clean up a lot of issues. I also ended up combining the master bath and master bedroom into a single room logically so I can just walk in and say "lights on" without having to specify the bathroom specifically or the lights vs the bulbs. Normally I want them all on anyways and I'm willing to sacrifice a little bit of accuracy for convenience.
      Also, the ability to call cync scenes directly from google home was introduced a while back and that has resulted in much more consistent execution. I generally try to use those for any routine that handles multiple rooms, a room that I don't have a smart speaker in, or when I want specific lighting patterns in a room, such as fixtures on, but not overhead lights. Otherwise I use generic google home routines (no room specified) so I can say something like "lights level 4" and it works in any room without having to create a a "level 4" routine for every room in the house.

  • @SNWxGaming
    @SNWxGaming Před rokem

    So your complaining about having to press a button 1 extra time? Maybe your light switch will not connect to the lights after being pulled from the app. I’m guessing the switch is wireless too right?

    • @syntael
      @syntael  Před rokem +1

      Yes, because it's consistently wrong. May not seem like much, but when you have smart lights in every room of your house it gets old real fast when your lights don't turn off and on when you press the switch.
      I have not yet migrated the lights in this video to the new home. The switch was still linked to the same home/room as the lights, it just doesn't show the switch in that screen in the app. Yes, the switch is wireless.
      I believe they were not keeping the switch state in sync with the lights. I made this video to pass to their support people about a year ago. Looks like they've resolved it since then with a software update.

    • @SpaceTrashCrash
      @SpaceTrashCrash Před rokem +1

      @@syntael - From my experience after updating, deleting, and resetting everything a few days ago, the same issue still exists.