I was sent a bad GPU to try and fix from a subscriber... Can we do it?

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  • čas přidán 25. 08. 2024
  • A subscriber recently sent me their GPU to look at because it keeps crashing on their system... let's see if we can figure out what is going wrong.
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Komentáře • 3K

  • @embiggenedbadger4297
    @embiggenedbadger4297 Před 3 lety +631

    "It's not crashing. Which sucks." This is literally the only situation I can imagine in which this quote makes perfect sense.

    • @TristanSchaaf
      @TristanSchaaf Před 3 lety +30

      Most annoying comment I could write or receive when I was a test engineer "Cannot reproduce"

    • @Exponaut_R-01
      @Exponaut_R-01 Před 3 lety +12

      This also applies to uninterested people watching motorsport

    • @demoniack81
      @demoniack81 Před 3 lety +8

      ​@@TristanSchaaf Non deterministic bugs are the most annoying thing in the world as a developer - right next to testers who don't precisely detail everything they did before they witnessed one.

    • @georgf9279
      @georgf9279 Před 3 lety

      If it works and you don't know why. Me no likeie.

    • @TheDwarvenDefender
      @TheDwarvenDefender Před 3 lety +1

      Trying to wreck your car in Burnout Paradise but you keep getting Driveaways.

  • @radicalxedward8047
    @radicalxedward8047 Před 3 lety +549

    “It works for me.”
    The most common sentence for anyone who fixes tech stuff for people lol.

    • @pixel_arc8550
      @pixel_arc8550 Před 3 lety +6

      Or "How are you so dumb to not figure this out, I've told you this a million times, do you think my time is worth nothing?!"

    • @radicalxedward8047
      @radicalxedward8047 Před 3 lety +31

      @@pixel_arc8550 pretty sure most tech people aren’t that much of a dick to people that that’s their most common sentence.
      You might have some anger management issues if that’s the case for you.

    • @pixel_arc8550
      @pixel_arc8550 Před 3 lety +4

      @@radicalxedward8047 No, I dont say that, its just an exagerration (probably spelled wrong, not a native) of what I think. I dont fix peoples stuff as a job, Im just the only guy in my family and among my friends who hast a clue about tech. And when I get called to disconnect and reconnect to a Wifi network, thats on my balls. I of course would never say that out loud, thanks for the concern, but I am a pretty calm person.

    • @ChuckvdL
      @ChuckvdL Před 3 lety +3

      As someone with over 20 years in test/QA I’ve sure heard it enough times, and even seen it to be true, which lead to us comparing differences between systems and configurations and found the source of a bug. But most often it was due to the dev not following the repro steps.

    • @timessiah94
      @timessiah94 Před 3 lety +3

      To be honest it is the same for us auto techs, if you bring in your car and i cannot duplicate the problem, its basically works for me and you get charged diagnosis time.

  • @andrewstambaugh8030
    @andrewstambaugh8030 Před 3 lety +96

    I hope you do more of this type of video. Especially with the graphics card shortage, knowing a few options to fix dead or misbehaving cards is a great community service.

  • @davidcallahan8687
    @davidcallahan8687 Před 2 lety +9

    I've never been more satisfied with a channel than yours. I always learn new things and many of the trouble shooting steps I have and programs I have are at your recommendation. Your passion for keeping your subscribers well informed is barn none the best out there. I'm only a recent subscriber but man I don't know what I'd do without your videos.

  • @Chuck.S.
    @Chuck.S. Před 3 lety +991

    Sounds like a power issue / power supply or cables.

    • @Stopsign002
      @Stopsign002 Před 3 lety +28

      Yup that's my thought

    • @ShEsHy
      @ShEsHy Před 3 lety +109

      Yup. Older card uses less power, works fine. 1080 Ti uses more power, crashes.

    • @KriminalKat
      @KriminalKat Před 3 lety +16

      The shutting down with no bluescreen definitely sounds like a power supply issue. Edit: i guess it did bluescreen, only heard Jay say it, didn't see it.

    • @thelaneyo
      @thelaneyo Před 3 lety +9

      @@KriminalKat it bluescreened on the guys video.

    • @maybelbdidit
      @maybelbdidit Před 3 lety +19

      @@KriminalKat clearly someone didn't watch the video first

  • @cambargera
    @cambargera Před 3 lety +336

    "Whats different with his system.."
    Well, I'd hope he has a case

    • @TheEvilGaidin
      @TheEvilGaidin Před 3 lety +3

      Was thinking that too.
      Case or PSU might do something with the card.

    • @Megalomaniakaal
      @Megalomaniakaal Před 3 lety

      Also difference in driver version, motherboard and cpu?

  • @polodoskyz
    @polodoskyz Před 3 lety +77

    my tip goes: always check the psu and psu connections, I had so much trouble because the gpu just turned off the display and went full fan speed, and I never suspected it would be the psu since I thought it would turn off instead of going full speed

    • @Shakis87
      @Shakis87 Před 3 lety +2

      yuuup every time I've had an issue like the one described it has always been the PSU lol

    • @dekchi8781
      @dekchi8781 Před 2 lety

      I know this is an old video but I had a similar issue recently and my problem was actually a failing power supply extension cable. It took me 6 months to trouble shoot because it affected one gpu worse than another leading me to think it was a faulty gpu like this video.

    • @Satanisruined
      @Satanisruined Před 2 lety +1

      Seriously was this legit? What is the most common problem? its power! why wouldn't you do something about that before you sent it to somebody saying it doesn't work? The capacitors could be bad whiney coils etc. The first thing you do is replace the power supply when you have this type of issue not the video card, or at least test a new one am I right?

    • @zwenkwiel816
      @zwenkwiel816 Před 2 lety

      fans going to full speed is a safety measure if the GPU crashes or something the normal sensors and fan curves can stop working so the fans just go full speed since they have no clue what the GPU is actually doing or how much cooling it needs

    • @PashaGamingYT
      @PashaGamingYT Před 2 lety

      Same for me, I noticed in GPU-Z my 12V rail was delivering 13.2V

  • @cssgtcupcake
    @cssgtcupcake Před 3 lety +7

    Jay, thank you. Seriously, my brother and I could not figure out what was wrong with my graphics card until he watched your video. after 2 months of crashing 15+ times a day trying to game, all I needed was to use DDU. Everything pointed towards my card failing, except this one final fix. Much love and thank you again.

  • @ghjong001
    @ghjong001 Před 3 lety +247

    The viewer was just hoping Jay was going to trigger Louis Rossman again.

    • @KriLL325783
      @KriLL325783 Před 3 lety +3

      Yeah if he was sensible he'd send the card to Louis not the ender of hardware Jay *insert picture of Jay with torch and heatgun pointed at graphics card here*

    • @mrmagoo756
      @mrmagoo756 Před 3 lety +1

      Deepfry the gpu with flammable liquids 😂😂🔥🔥💥💥💥

  • @teabagmcpick889
    @teabagmcpick889 Před 3 lety +403

    General advice for all troubleshooting - always do the easy thing first.

    • @dylanmorgan7920
      @dylanmorgan7920 Před 3 lety +17

      And least invasive to most invasive. They don’t always align with each other though.

    • @jabinstateresa
      @jabinstateresa Před 3 lety +11

      Yeah, in the case for most 80 plus rated psus, just cleaning the inside can fix most problems those things have.
      Got a corsair VS550 that I got for free because for some reason an ant decided to chill on the underside of the board. Removing the ant fixed the psu and it has been working solid for a year now.

    • @xKrispyx
      @xKrispyx Před 3 lety +14

      Another sound piece of troubleshooting advice - Just because someone else says they've already tried things you would normally do in your assessment, don't skip doing those things yourself. The reason whatever you're fixing is in your hands is because the other guy couldn't fix it.

    • @Squall4Rinoa
      @Squall4Rinoa Před 3 lety

      @@jabinstateresa the VS550 is garbage, you will eventually have a explosion grade failure.

    • @VincentGroenewold
      @VincentGroenewold Před 3 lety

      Ha yes, pretty amazed that wasn't done before this tbh. Which seems almost planned. :)

  • @waitwhaaat7949
    @waitwhaaat7949 Před 3 lety +65

    For Jay: DDU has an option for Windows to NOT automatically install drivers after cleaning.

    • @cowbertnet
      @cowbertnet Před 3 lety +6

      the DDU instructions still say to disable all network connections anyway

    • @SnowfeetUS
      @SnowfeetUS Před 3 lety +1

      Would be nice if that option ever worked

  • @longjoseph9332
    @longjoseph9332 Před 3 lety +29

    I miss content like this on a large scale. Genuine teaching from a more or less experienced pro- er.. Dude just sharing good advice for fixing problems the every day gamer could run into. Maybe YT isn't giving me enough because I'm not looking for it, but thank you for sharing anyway Jay.

    • @grimfist79
      @grimfist79 Před 3 lety

      What has he fixed? The card is fine. It is most likely other guy's PSU, which was not even mentioned as possibility. This is actually disappointing.

    • @TheSkycania
      @TheSkycania Před 2 lety

      @@grimfist79 @ThatsbullShark didn't say he fixed anything, they said he showed how to fix potential issues. Sounds like you just want to hate for the sake of hate.

  • @ysbrandd
    @ysbrandd Před 3 lety +594

    Dis he try leaving it in a bowl of Ifixit overnight?

    • @Shaxuul
      @Shaxuul Před 3 lety +17

      Where IFixIt ninjas come and repair it.

    • @barrybshrekson864
      @barrybshrekson864 Před 3 lety

      @@Shaxuul maybe he shoulda left it at the window so the ifixit special forces will retrieve it

  • @shlomomolokandov7270
    @shlomomolokandov7270 Před 3 lety +89

    How to fix your computer parts:
    Let jay hold it

    • @ZeroHourProductions407
      @ZeroHourProductions407 Před 3 lety +16

      How to break your pc parts: *let Linus Tech Tips hold it*

    • @mr3ight8all50
      @mr3ight8all50 Před 3 lety

      @@ZeroHourProductions407 true there

    • @maighstir3003
      @maighstir3003 Před 3 lety +5

      I mean, I get hat a lot of the time working as tech support.
      Person having problems: "My computer doesn't work."
      Me: "All right, show me what doesn't work."
      Person having problems: *Does the thing that they claim doesn't work* "Oh, it works now. Probably because you were standing there looking at it."
      Me: "Okay. Hope it keeps working. Call us again if you need help. Have a good day."

  • @johnkeane320
    @johnkeane320 Před 3 lety +62

    Would love to see follow up from owner of the card after he received it back.

    • @davidepannone6021
      @davidepannone6021 Před 3 lety +7

      Exactly. Otherwise what's the point of this video lol.

    • @evengraintech1397
      @evengraintech1397 Před 3 lety +2

      @@davidepannone6021 for me, trying to learn how to fix gpus

    • @grimfist79
      @grimfist79 Před 3 lety

      @@evengraintech1397 what has he actually fixed? The card was working fine at 1st boot.

    • @evengraintech1397
      @evengraintech1397 Před 3 lety +2

      @@grimfist79 I just looked up "how to fix gpus" and this came up

    • @jayritcher6509
      @jayritcher6509 Před 2 lety +3

      @@grimfist79 What we can take away from this video and the following discussion is a diagnostic plan of attack . Respectfully , there's always something to be gleaned from every experience .

  • @punxnotdead185
    @punxnotdead185 Před 3 lety +48

    As an auto mechanic I know exactly what you're dealing with lol, literally like you said sometimes stuff like this happens and its super frustrating when you can't replicate peoples issues no matter what you do.

    • @MrBrutalMachinee
      @MrBrutalMachinee Před 3 lety +4

      That's actually so common with cars, specially 2006-latest, older cars are much easier to troubleshoot, less electrical features, diesels been almost same tho

  • @mahu142
    @mahu142 Před 3 lety +399

    Just an idea: It could also be the PSU.

  • @bracco23
    @bracco23 Před 3 lety +30

    A couple of suggestions for Command prompt proficiency:
    - If you are in explorer, you can just write "cmd" in the address bar and it will open a Command Prompt in the folder you were in (way quicker than opening one and cd-ing your way)
    - If you press TAB it will autocomplete based on what you have written and the files in the folder. In your case you could have gone "n -6 1" and it would have filled the rest of the line with the correct names, as nvflash was the only file starting with n, and the bios image what the only one starting with 1. This allows you to avoid changing the name of the room (and using names that are easier but have less valuable information). Also, if more files match what you have written, pressing TAB multiple times will rotate among them.

  • @zackavious
    @zackavious Před 3 lety +16

    Protip: Hold shift and Right click in a folder to select "Open Powershell (or Command Prompt) here"

    • @paulwest84
      @paulwest84 Před 3 lety +3

      Doesn't let you run it as administrator though. If you need it to run as admin, in Win 10, go to File > Open Windows Powershell > Open Windows Powershell as administrator.

  • @jesta1865
    @jesta1865 Před 3 lety +3

    i know not everyone is a computer tech, but it never ceases to amaze me when people don't do basics in way of trouble-shooting

  • @jimbles5071
    @jimbles5071 Před 3 lety +209

    Bad PSU? Since he doesn't have problems with the older card which is using less POWAH

    • @taimoorshah8230
      @taimoorshah8230 Před 3 lety +17

      His card needs more POWEH BABY.

    • @wundo9372
      @wundo9372 Před 3 lety +5

      My buddy had the same problem. I found out later that on his MSI motherboard it was the “Game boost” in the bios that was causing the crashes.

    • @benzo5799
      @benzo5799 Před 3 lety +5

      That might actually be the problem. Had the same issue when i upgraded from a gtx 770 to a 1080ti. The card issucking so much power it made the pc reboot. Obviously only when it was under load. I then set my powertarget to 60 perc and it worked,thats when i knew it was the psu lol

    • @henrygreen2096
      @henrygreen2096 Před 3 lety

      @@wundo9372 Do you think you could explain that for a noob? My graphics card also has a "gamer mode" But will that lead to crashing?

    • @wujekcientariposta
      @wujekcientariposta Před 3 lety

      Just because it's older doesn't mean it uses less power. But yeah, probably the psu.

  • @jreen58
    @jreen58 Před 3 lety +643

    I Would bet 100 dollars that his power supply is defective.

    • @jeka1030
      @jeka1030 Před 3 lety +14

      I thought that too...

    • @stephen9894
      @stephen9894 Před 3 lety +38

      I had a similar issue when only playing an extremely taxing game.
      It was actually just a loose +2 PCI power connector. So it was only running into issues when needing absolutely all of the power available.
      It might not be the PSU itself.

    • @itadmin7811
      @itadmin7811 Před 3 lety +2

      me too!
      lol

    • @shadowopsairman1583
      @shadowopsairman1583 Před 3 lety +8

      Stick with Seasonic or Superflower OEM and no trouble

    • @rflair
      @rflair Před 3 lety +1

      Yup.

  • @brianm.595
    @brianm.595 Před 3 lety +12

    "msconfig" from the run line gives you several options including booting into safe mode and specific line items for what starts with windows, etc.

  • @bubbalou13
    @bubbalou13 Před 3 lety +4

    i appreciate you not pulling that mans protective plastic off

  • @ThePirateGod
    @ThePirateGod Před 3 lety +51

    This just shows that Jay is one of the few good honest people out there. Traded the card nothing was wrong so he's gonna send it back and be fine with the guy keeping the other one.

  • @Deathscythe91
    @Deathscythe91 Před 3 lety +1973

    yeah jay you do realise that everybody is going to send you broken stuff now to fix XD

    • @butterflyqueen9260
      @butterflyqueen9260 Před 3 lety +120

      It's content for him. Win win situation !!!☺

    • @butterflyqueen9260
      @butterflyqueen9260 Před 3 lety +11

      I'm waiting for the HP series. I have two pos hps.😭

    • @jetah50
      @jetah50 Před 3 lety +13

      ad and sponsorships per video and they're semi quick to do.

    • @TwilightWolf032
      @TwilightWolf032 Před 3 lety +104

      I'm gonna send him my life :D
      Maybe he can fix it

    • @smoketinytom
      @smoketinytom Před 3 lety +21

      @@TwilightWolf032 That’s good idea, send him the Election to fix....

  • @YeisonGarces69
    @YeisonGarces69 Před 3 lety +2

    I've been seeing this video in my recommendations for a couple of days. I was having similar problems with my GPU, when i tried to play some games, the FPS were really bad. I switched memories, checked some stuff, i was about to send it tomorrow to a repair center in order to get a diagnostic but man, i decided to watch this video today, cleared the drives with DDU and reinstalled. Man, the problem is fixed.
    Jay, you just saved me 50 dollars, gas and the time i was going to be offline. Thank you.

  • @JoeFlyd1
    @JoeFlyd1 Před 3 lety +3

    The left shift shortcut is awesome. That made the whole video worth it to me.

  • @smoketinytom
    @smoketinytom Před 3 lety +272

    No iFixit Advert? This video isn’t good enough!

  • @Flashbang_Photo
    @Flashbang_Photo Před 3 lety +266

    "The only reason i'll use UserBenchmark is because it crashes"
    ok i'm fine with that

    • @THEpicND
      @THEpicND Před 3 lety +4

      Whats wrong with UserBenchmark for the uninitiated?
      Edit: I remember now, that was the crazy intel fanboy that said that it was much better than it actually is.

    • @joshjlmgproductions3313
      @joshjlmgproductions3313 Před 3 lety +9

      @@THEpicND I've heard it has very biased performance numbers.

    • @THEpicND
      @THEpicND Před 3 lety +1

      @@joshjlmgproductions3313 yes I edited my comment right as you posted that 😂

    • @nathanyoung8284
      @nathanyoung8284 Před 3 lety +6

      @@THEpicND It has it's very niche uses (like comparing one Intel CPU to another), but it heavily favors Intel in all things CPUs. They wholeheartedly recommend a 9600K over a 12-core Ryzen.

    • @LadBooboo
      @LadBooboo Před 3 lety +3

      @@THEpicND cpu.userbenchmark.com/Compare/Intel-Core-i3-9100F-vs-AMD-Ryzen-9-3900X/4054vs4044
      Look at that travesty. They're saying a 9100f is almost on par with 3900x in games and the 3900x is "2% better in games" lol

  • @RealRikiRu
    @RealRikiRu Před 3 lety +10

    Always, always take a backup of your VBIOS in GPU-Z!
    Great video still Jay! love your stuff!

  • @PorkRollActual
    @PorkRollActual Před 3 lety +7

    "it automotive mechanic-ed me"
    I felt that in the absolute depths of my soul, especially being a Volkswagen technician. ughhhhh lmao

    • @sosscarz
      @sosscarz Před 3 lety +1

      Vw😂 I feel for you.

  • @Laugh1ngboy
    @Laugh1ngboy Před 3 lety +36

    Well sounds like he needs to double check his power supply see if it's giving him proper voltages. Also check the cables see if they are dead.

    • @joerez5172
      @joerez5172 Před 3 lety +1

      That is the first thing that popped in my head went things went smooth.

  • @mr.epidemic9898
    @mr.epidemic9898 Před 3 lety +25

    You can boot straight to safe mode by hitting start > typing msconfig > clicking boot and check safe boot.
    Also, an option in DDU that you can temporarily disable windows updates so it doesnt try to install an old driver version upon entering windows. (Bottom of the options menu).

    • @sgtsetia
      @sgtsetia Před 3 lety +1

      Problem is, when we can't enter windows it's kind of impossible to enter safe mode, or I just don't know yet, previously we just have to press f8 to enter safe mode without enter windows first, so its easy to do ddu when we have problem with graphics driver crashing. For now I just do fresh install,

  • @lardook
    @lardook Před 3 lety +16

    Jay: "I need to make a makeshift water loop"
    *Silence*
    *Liquid Nitrogen dewer & tank enters scene*

    • @nexxusty
      @nexxusty Před 3 lety

      *Dewar
      You're British... Do better.

  • @EnvyKoi
    @EnvyKoi Před 3 lety +8

    when you send jay your broken graphics card, but it was actually your whole system OOF

  • @ZaneofAustin
    @ZaneofAustin Před 3 lety +60

    4:05
    "he did every step wrong on the way here"
    thats some words of wisdom, yet here is one of the most popular youtube channels of today :D

    • @AryaCashOut
      @AryaCashOut Před 3 lety

      What did he do wrong? I'm curious.

    • @deansmith4752
      @deansmith4752 Před 3 lety +1

      @@AryaCashOut he didn't plug in the monitor, no power on the card

    • @nail7904
      @nail7904 Před 3 lety +1

      @@deansmith4752 or the pc power cable

  • @noonecareswhenalltheydo
    @noonecareswhenalltheydo Před 3 lety +104

    This is one of those situations when he SHOULD have sent the whole tower to you so you could properly diagnose what the issue was. But not everyone has multiple computers to do that with.

    • @GrockleTD
      @GrockleTD Před 3 lety +1

      it probably would have cost 200 dollars to do that.

    • @sirmonkey1985
      @sirmonkey1985 Před 3 lety +12

      @@Nighterlev for a company yes.. for a normal person, no.. it's anywhere from 100-150 dollars depending on which shipping company you use, and whether you want ground or air, size, weight, insurance, etc.

    • @F4ze0ne
      @F4ze0ne Před 3 lety

      I kind of agree. Tough to do that though when it's your only machine.

    • @Blutzen
      @Blutzen Před 3 lety +6

      @@Nighterlev It cost me $30 to ship a _keyboard_ when mine died while under warranty, I have no idea where you're getting that number for a whole tower.

    • @BloodsCaress
      @BloodsCaress Před 3 lety +3

      @@Nighterlev You're not even close lol also the average pc is 20-30 lbs. The guy had a custom loop. You're talking probably 50 lbs. Then you're going to need suitable packaging to protect everything especially being water-cooled. You must be pretty young and have never shipped something. The insurance alone is going to cost over 30

  • @Kiwing4lyfe
    @Kiwing4lyfe Před 3 lety

    Saw the owner of this card posted about Jay gave a replacement of this broken card in facebook like a week ago, good man Jay

  • @kelrune
    @kelrune Před 2 lety

    Dear Jay,
    I want to thank you for showing off the driver uninstall. i just used it for a possible failed driver update.
    it helped simmingly. It also worked.

  • @heyimadrian.4546
    @heyimadrian.4546 Před 3 lety +187

    PSU was the 1st thing I thought about
    Jayz: BIOS UPDATE, CORRUPTED DRIVERS

    • @TheChudoviste
      @TheChudoviste Před 3 lety +19

      EXACTLY!
      I have no idea why did he totally "offsided" the hardware portion of possibility?

    • @mikerasmussen5452
      @mikerasmussen5452 Před 3 lety +17

      I agree. A bad psu could be the issue, especially if it happens a peaks. So i would bet it is psu aswell :)

    • @lu34lyf
      @lu34lyf Před 3 lety +3

      exactly what i thought BSOD as it ramps the gpu clocks to me is a power supply issue
      corrupt bad drivers IMO would run but very bad

    • @drasticmart
      @drasticmart Před 3 lety

      Yup PSU is what I thought. Had this same issue when I got Gtx 1080 sli on my old hx1000w, going to ax1200i fixed the crashing. He should try ddu first of course.

    • @JeoshuaCollins
      @JeoshuaCollins Před 3 lety +5

      Doesn't do high powered benchmarks. Bluescreens and reboots. Works fine with older card.
      Yeah its almost certainly something to do with power delivery.

  • @uncanny_mac4660
    @uncanny_mac4660 Před 3 lety +56

    When there's a software bug at my work that the person who reported it can't repro in front of me, I call those Michigan J. Frog bugs.

    • @SilverKnight16
      @SilverKnight16 Před 3 lety +1

      Now there's a reference I wasn't expecting. Nice.

    • @jtnachos16
      @jtnachos16 Před 3 lety +2

      I call them '3 monkeys' errors.
      Didn't see it, didn't hear it, thus, can't explain how to fix it, because I'm ignorant to one of the factors involved that's causing it.
      Calling it that also reminds me not to assume URE the way other people do unless I've seen the issue directly or heard a detailed enough description to explicitly place the cause.
      I've literally had to go through projects using different fonts after exporting the code as a .txt to find the error before. Trying to be learning support to hobby devs/home learners can be quite the experience.
      Yes, you coded it correctly, but the font your IDE was using apparently meant you missed the capital I(i) being an l(L) after a mistype.

    • @le_travie7724
      @le_travie7724 Před 3 lety +1

      Hahaha, I've had some of these

    • @Peter_739
      @Peter_739 Před 3 lety +1

      Yes, it's always better to wait for a production bug report.

  • @Jpilgrim30
    @Jpilgrim30 Před 2 lety +1

    Good video. As an automotive driveability and electrical technician you did the right thing by not touching the water block before checking the card. Any time you’re troubleshooting anything the first step is to verify the complaint and see how you can reproduce it. Also I never mess with wiring or connectors and disturb things as little as possible when looking for the problem. Just slightly moving a harness or a connector can make the problem go away for a considerable amount of time. If you suspect a connector having an issue then test on both sides of it without disconnecting it as something like a fretted terminal can temporarily be fixed by just unplugging and plugging a terminal back together. One of the biggest lessons to learn in diagnosing things is that you usually can’t diagnose a problem that doesn’t exist at the time. It’s funny because the local parts store with their cheap pocket code reader has a lot of people thinking you can plug something into their car and it just tells you exactly what’s wrong with it. 😂 Being a good diagnostician in any field requires a certain way of thinking and following a process.

  • @robertkennedy229
    @robertkennedy229 Před 2 lety

    That was totally cool he gavehim a working card, and is sending back his original card. Kudos!

  • @TheMajorStranger
    @TheMajorStranger Před 3 lety +56

    Would you also repair a 1000$ limited edition Motherboard someone who's absolutely not Kyle from Bitwit bricked?

  • @banana_rat96
    @banana_rat96 Před 3 lety +25

    I was more focused on his wallpaper rather than the test itself, indeed a man of culture. 8:29

    • @scareyaf
      @scareyaf Před 3 lety

      Narita Dogfight and an FD. Perfect combo.

  • @ComputerExplodes
    @ComputerExplodes Před 3 lety +10

    Can pretty much guarantee it's his PSU. Seen this literally dozens of times.

    • @cronotrigger6206
      @cronotrigger6206 Před 3 lety +1

      I don't disagree but why will an older card work fine? does it not pull the lvl of power it needs for it to crash?..

    • @lance9421
      @lance9421 Před 3 lety +1

      @@cronotrigger6206 Older cards don’t pull as much power.

    • @ViezeVingertjes
      @ViezeVingertjes Před 3 lety +1

      @@lance9421 Exactly, also in the video they ran at stock settings, who knows how much power the owner draws with OC settings.
      And most likely they used a better PSU in the video too, as correct usage of two cables instead of one piggy backed cable. Many ways it could fail on power consumption.

  • @SilentDave
    @SilentDave Před 2 lety +1

    This video saved me a lot of money. For the past 2 months, I would constantly crash in Destiny 2 and theHunter: Call of the Wild. Destiny 2 would give me "Broccoli" errors, and from a conversation with theHunter devs, crash reports would say that it was showing "DeviceRemoved". I downloaded DDU, wiped all drivers, and now everything is working fine again. Really not in a position to replace my 1080 Ti just yet. Hopefully this will buy me some time until I'm ready to build a new rig. Thanks Jay!

  • @slightlydazed9267
    @slightlydazed9267 Před 3 lety +142

    Sounds like a PSU issue. I've had the same thing a few years back when I went from a GTX 750ti to a GTX 970.

    • @TheChudoviste
      @TheChudoviste Před 3 lety +2

      EXACTLY!

    • @hadesdragon
      @hadesdragon Před 3 lety +1

      Yup i had same problem few years back

    • @Dan-ij1jo
      @Dan-ij1jo Před 3 lety +1

      Happened to me last year, my radeon VII spiked under certin loads and it would restart

    • @legrowshow6155
      @legrowshow6155 Před 3 lety +1

      same for me..happened last week and i bought a corsair650w and prob solved

    • @slightlydazed9267
      @slightlydazed9267 Před 3 lety +2

      @@legrowshow6155 that's what I bought as well. The CV650. Great little PSU

  • @thedeathwalkerlore
    @thedeathwalkerlore Před 3 lety +41

    My thought is the Power Supply...

  • @Xcizior
    @Xcizior Před 2 lety

    all the kudos points in the world for leaving the plastic alone

  • @user-mj2vz2ls9p
    @user-mj2vz2ls9p Před 3 měsíci

    Seeing this video 3 years later... helped me out a lot believe it or not but been having GPU shutdown issues similar to this GPU symptoms and finally with testing and using apps in this vid helped me to discover a faulty power port on my PSU.... all that being said now it seems fixed but I already ordered a 4060 so I have a spare 3060...

  • @Deliciousxix
    @Deliciousxix Před 3 lety +22

    Power Supply, older card doesnt draw as much, his psu is starting to fail. causes all these issues.

    • @CosmicApe
      @CosmicApe Před 3 lety +1

      That's what I thought immediately. Benchmarking GPU pulls power for the GPU, but when he loads up a game, the full system starts drawing power, overloading the failing PSU, and crashing.

    • @Simon-ui6db
      @Simon-ui6db Před 3 lety

      yup my thoughts too. Had it on an old GTX275 (so much so it popped the psu)

  • @LoliLoveJuice
    @LoliLoveJuice Před 3 lety +77

    probably all that hentai corrupted the drivers. same with mine so i got an 8tb just for hentai so it doesnt crash

  • @FiRem002
    @FiRem002 Před 3 lety +5

    When Jay overwrites the BIOS with an older version

    • @FallenShamsiel
      @FallenShamsiel Před 3 lety

      It bugs me... What fixes to the bios did he loose? Will noone ever know?

  • @maddog4u31757
    @maddog4u31757 Před 2 lety

    This is one of the coolest things I've seen a YT channel do (fix something a subscriber sent in). Super awesome

  • @charbo187
    @charbo187 Před 3 lety +145

    Sounds like homie has a PSU issue to me

    • @M0nsterRipper
      @M0nsterRipper Před 3 lety +6

      psu issue would not blue screen would insta reboot

    • @stoneymahoney9106
      @stoneymahoney9106 Před 3 lety +13

      @@M0nsterRipper only if it's OCP kicking in, Vdroop will cause BSODs

    • @kschaff2002
      @kschaff2002 Před 3 lety +3

      Came here to say this, PSU could be unable to push the current the card is requiring and the card is crashing the test.

    • @M0nsterRipper
      @M0nsterRipper Před 3 lety +2

      @@stoneymahoney9106 i had psu that ocp kick in and it did just that , closed all the pc and restated with out blue screen

    • @DerangedScout
      @DerangedScout Před 3 lety

      Ok Simpsons fan

  • @onlypvpcaterina-6669
    @onlypvpcaterina-6669 Před 3 lety +78

    DDU has safemode in the options, That needs to be ticked, Then it will reboot into safemode for you, Then when its all done and reloads the pc again, It will load into normal windows right after.

  • @OnFullBlast
    @OnFullBlast Před 3 lety +1

    you think if I sent Jay my self-esteem he'd be able to fix it? No custom loop or anything.

  • @djhillesq
    @djhillesq Před 3 lety +1

    I love these trouble shooting videos Jay. I either learn something new, or my trouble shooting approach is confirmed because you did what I have done to try and solve problems.

  • @taleg1
    @taleg1 Před 3 lety +32

    maybe he has just a little bit to little psu power, so that when his whole system ramps up, it crashes.

    • @TheArsenalgunner28
      @TheArsenalgunner28 Před 3 lety

      That’s what I was thinking, maybe the card spikes and hits the power limit and the PSU taps out...but then it wouldn’t reboot the system would it? Wouldn’t the computer just shut off immediately if it exceeded its power limit?
      The moment the GPU is issued a workload it just simply says nope. It could maybe be the motherboard, but then if the slot was defective then his other card wouldn’t have worked neither.
      I think Jay might have it right, it’s a software issue

    • @Nam3Iess
      @Nam3Iess Před 3 lety

      I was thinking the same

    • @PhoeniXfromNL
      @PhoeniXfromNL Před 3 lety

      sure is possible, happened to me in the past

  • @gokaired4973
    @gokaired4973 Před 3 lety +20

    Having a hard time focusing with that FD Dogfight wallpaper. As a new JayzTwoCars subscriber I must say...you are a man of good taste #datass

    • @SHOCK2944
      @SHOCK2944 Před 3 lety +2

      the amount of time i've spent looking for that wallpaper is too much

  • @jeremiahmason6127
    @jeremiahmason6127 Před 2 lety

    So glad you made this video, just yesterday i woke up to my 2ed monitor not displaying anything and my GPU at 100% load at idle, turned out to be an old GPU driver conflicting with a windows update that happened when i was sleeping. Saved me from going and dropping close to $1k on a newer better GPU and throwing this perfectly good one out.

  • @jtmorra9855
    @jtmorra9855 Před 3 lety

    Resetting windows solved all my crashing issues with my 1080ti recently and it's been working fine ever since. Re-downloading drivers was also recommended by techs in my city as well!

  • @pepperfish_
    @pepperfish_ Před 3 lety +39

    His PSU is either dying/damaged or not strong enough....

  • @mironaukkarinen2500
    @mironaukkarinen2500 Před 3 lety +51

    My friend had problem like this, idling was okey, randomly crashing in games. problem was faulty power connector. Contactors were black from bad connection.

    • @wescon3745
      @wescon3745 Před 3 lety +2

      Similar issue and similar fix. Took me forever to figure it out.

  • @gamerrn8015
    @gamerrn8015 Před 3 lety +2

    Everybody sends your broken parts , but as soon as it reaches you , it starts working fine 😂😂😂😂

  • @Venom012
    @Venom012 Před 3 lety

    This is why I keep a spare machine for testing purposes, handy for buying anything off ebay but more importantly helps with GPU issues.

  • @gffmac2
    @gffmac2 Před 3 lety +13

    You would have thought Jay would have asked him to try DDU before going to the extent of sending that card out....

    • @mithshude
      @mithshude Před 2 lety

      as someone who has worked in customer support, 99% of customers have always done everything humanly possible to troubleshoot if you ask them. so even if jay did ask, he probably got a "yes" as response ^^
      i had someone who had "tried everything" to get wifi working on their phone like connecting to different networks, resetting network settings (i think they even claimed factory reset) when talking to them. the problem was that they had accidentally turned off their wifi by clicking it in the drop down menu.

  • @J-1410
    @J-1410 Před 3 lety +9

    North Dakota? So there are at least two of us with computers that means

    • @smeuchel
      @smeuchel Před 3 lety

      At least with a dedicated GPU 😂+1

    • @J-1410
      @J-1410 Před 3 lety

      @@smeuchel nah I think its safer to say with computers. We just got the telephone last month don't ya know?
      on a serious note, scammer still believe that people in North Dakota don't have computers and we are on a party line system still.

  • @TheCptnOfFail
    @TheCptnOfFail Před 3 lety +1

    It's kind shocking how many people don't check the power supply. Recently I had a (family) computer taken to a shop as the harddrive had mostly died and wanted to get it swapped for an SSD and all the data copied over.
    It took six weeks for the guy to get the SSD in and running windows. He kept saying that it was a bad drive, have to order a new one, it keeps corrupting its self. Finally he gets it working and I pick it up. He says the video card was shoring out, so he swapped it, But that everything works now and that all the hardware is solid. He even goes so far as to say the PSU (a gold 550 g2 supernova) should be solid.
    Long story short, I take it home, get it set up and it fails to boot. So a few hours of swapping every part out with spares and the issue does not pop up until I check the PSU. This solves the problem.
    The PSU took out the case fan, video card, hard drive, and many SSD's Oddly the motherboard and CPU were fine.
    Will I go to that guy again? No.
    Do I blame him? Not entirely. That was a gold rated, high end, trusted, power supply that lived on a surge protector, was only about three years old, running in a dry cool place with plenty of airflow and semi regular cleaning. And the kicker was that the entire system probably only ran less than 200 watts. It should have been fine. And it even took me a few hours of using just that PC to figure it out. He still should have picked up on that at some point though.

  • @chrisconover2565
    @chrisconover2565 Před 2 lety

    Not sure how I missed this video but just now saw it. Thanks for this one. This is, by far, my favorite type of content. Though I might not experience exactly the same problem, it is useful to observe others trouble shooting.

  • @davedivesdeeper
    @davedivesdeeper Před 3 lety +5

    Maybe have him check his power supply. I had that issue when I was using an older power supply because it couldn’t supply the power fast enough, the sine waves were too long apparently to react fast enough for the new cards?
    Corsairs information at least

  • @vccomputing
    @vccomputing Před 3 lety +9

    Oh ffs, tell him to check his Reliabilty History, go back a few weeks to when his card was installed, find the crashes and get a clue as to what is triggering the crashes before doing ANY of this. Could be anything.

  • @TheVarietyShowOfficial

    Came for the video, stayed for the widebody FD on the desktop background.

  • @coling1258
    @coling1258 Před 3 lety

    I cannot count how many times random pieces of tech just start working when I walk into the room. Blu-Ray players, browsers, phones, mice, everything! I swear technology can tell when you're there to fix them, and they just shape up. I had this happen in reverse with my work laptop. It started making a whine, which I quickly diagnosed to be originating from the battery, so contacted the IT department, as it's not technically my job to fix it in this job... and it worked fine without issue for them. Who knows.

  • @seasickcaptain5249
    @seasickcaptain5249 Před 3 lety +21

    Im just going to state the obvious:
    Not again..

  • @venger5705
    @venger5705 Před 3 lety +6

    Yah so a much FASTER way to enter Safe Mode is just to type "system con" into the search bar and click on system configuration app and then the boot tab and select safe boot...

    • @Tinky1rs
      @Tinky1rs Před 3 lety +1

      Nice, legacy window options! I hate the enormous (but undetailed) menus windows 10 forces you through.

  • @Abikuru
    @Abikuru Před 3 lety +1

    Thank you for the tip with using DDU. I cloned my boot drive recently after switching to Ryzen CPU, and suddenly Overwatch was hitching and microstuttering like crazy (and only that game had the problem) and this was the one thing that fixed it entirely.

  • @Kraisu
    @Kraisu Před 3 lety

    Worked in a repair shop for a while, and there were problems like this where customers thought it was faulty GPU. It usually ended up being too low powered/worn out PSU(just using more powerful PSU fixed it), corrupted GPU drivers(driver reinstall fixed it), and in few very mysterious cases bluescreen was caused by corrupted windows kernel even it was completely new install, this troubleshooting was made pretty many times with first revision 2080ti cards put into older systems. Usually the fault was one of these, instead of the GPU.

  • @somethingsnowing
    @somethingsnowing Před 3 lety +3

    I’ve had problems with the drivers that windows’ installs. The old driver it chooses has prevented me from installing the updated drivers. Again, thank you DDU

  • @knection1986
    @knection1986 Před 3 lety +9

    Sounds like a PSU issue. When its under a certain load its not getting enough power.

  • @brianterrill9587
    @brianterrill9587 Před 3 lety

    OMFG!!! I did a troubleshoot on a friends system. Dude was simply deleting the programs instead of uninstalling them. His Registry showed various instances(over 300) of the games he'd reinstall, if he wanted to play them. And this guy was an adult!

  • @timothyblaze4556
    @timothyblaze4556 Před 3 lety

    I had a older 1650 super before I bought a 2070 super... so within the first day of using the newer 2070 super I noticed any game I played or any benchmark I used would NOT work, it would keep crashing back to desktop this thing was driving me crazy. I really thought the guy that sold me the 2070 super sold me a bad card... well after 3 days of trying to figure it out, come to find out I had my gpu over clocked TOO MUCH... I turned the over clock down and everything worked as it should... had no more crash to desktop had no more crashes period.. so I would of thought that could of been an issue as well idk... but love the videos Jay appreciate them all.. be safe bud.

  • @ZaneofAustin
    @ZaneofAustin Před 3 lety +16

    4:55 O.o
    What happened to the nitrogen container?
    that dent

    • @darkwowpg
      @darkwowpg Před 3 lety

      Broken.

    • @espertalhao041
      @espertalhao041 Před 3 lety +1

      Kinetic encouragement, to help it produce colder temperatures with fewer crashes.

    • @Paronak
      @Paronak Před 3 lety

      Linus dropped it

  • @GGGG_3333
    @GGGG_3333 Před 3 lety +21

    Couldn't have been a better time, my 1070ti just died on me 😅

    • @agentpenguin0074
      @agentpenguin0074 Před 3 lety +3

      Damn bro, hope you get it working again

    • @trikshotz2955
      @trikshotz2955 Před 3 lety +1

      I wish the best of luck

    • @samuelm5140
      @samuelm5140 Před 3 lety

      What happened? Now I'm worried for my 1070ti

    • @shadowopsairman1583
      @shadowopsairman1583 Před 3 lety

      I still have a 290 running, a 9800 pro AIW too, a 1950 pro.
      Sounds like nv low quality.

    • @svpracer98
      @svpracer98 Před 3 lety

      I'm a little sketch of 10 series cards now... Not good considering I have a 2nd hand 1080

  • @danielturunen7237
    @danielturunen7237 Před 3 lety +1

    Nice and informative video! Thanks for going through the steps of how to flash the BIOS (and what to be careful with!) :)

  • @vedomedo
    @vedomedo Před 3 lety

    Had to help a friend with his new 3080 a month or so ago. After like 2 hours of talking online, it turned out he was using one psu cable with a pigtail into some cablemod extenders. Swapped to two individual cables into the splitters, and all the problems went away.

  • @DeRock401
    @DeRock401 Před 3 lety +11

    Sounds like homie just knew you would give him a new card 😂

    • @Demon09-_-
      @Demon09-_- Před 3 lety

      Lol you right. Thats the big brain move he knew if Jay could not solve it he would not want to just send back the card and have it not work again

    • @Demon09-_-
      @Demon09-_- Před 3 lety

      @@bon3d3th he did say he already gave him a working card

  • @milkywxy241
    @milkywxy241 Před 3 lety +5

    Saw the dude’s post on Reddit, been waiting for this one! :D

  • @krisespino
    @krisespino Před 3 lety

    Hey Jay ! Another way get to safe mode is "msconfig" open up the run cmd and type msconfig and go to boot there options to boot safe mode. Don't have to go the long way

  • @Goldbergfitness
    @Goldbergfitness Před 3 lety

    I couldn’t have come across this video of yours at the perfect time and also most ironic. I currently have an MSI card Rx 5700 XT and my buddy just scored me a gigabyte nvidia 3060 ti for msrp ! I was curious about how to remove the drivers of my old card. Now I will know how to do that when my new card comes in. Love your videos man

  • @chasesmay7237
    @chasesmay7237 Před 3 lety +4

    Lol, this is the second time this has happened with this channel but I was just looking to fix a 1060 I have laying around that was working fine until I tried to change from hdmi to displayport when I got a new monitor, so thanks and nice timing on the video. I’m going to uninstall drivers since I believe that is the third or fourth card I’ve had in this system in a while. I will let you all know how that goes :)

  • @archenemy24
    @archenemy24 Před 3 lety +4

    I ran into bios issues when i built my step daughters computer with a card off ebay. Ad said lightly used but it turned out to have a mining bios and i had to reflash the stock bios in order to get the drivers to install.

  • @blackops84321
    @blackops84321 Před 2 lety

    This is my first time watching your videos. Very informative and enjoyable to watch. Thank you. I am now subscribed.

  • @PeterFaria
    @PeterFaria Před 3 lety

    About the bricked EEPROM, there are ways to get it unbricked. It does require soldering/unsoldering, but the tools are a lot cheaper (esp these days) than buying a new GPU

  • @johnboleyjr.1698
    @johnboleyjr.1698 Před 3 lety +3

    The last time I was this early, I was about to watch some dude fix a GPU.

  • @annfranksus1531
    @annfranksus1531 Před 3 lety +3

    I did not know about DDU, this will help me greatly one day in my IT job

  • @abs_official
    @abs_official Před 3 lety

    The symptoms compared to the older card not crashing sounds more like a power supply issue than the GPU

  • @Revellius21
    @Revellius21 Před 3 lety +1

    Im having the same problem now. Ive done everything under the sun to do, i'm at a loss