Why Pizza Hut Fell Behind In The Pizza Wars
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- čas přidán 21. 11. 2020
- Before the pandemic, Pizza Hut was already falling behind its competitors. Pizza Hut was the largest pizza chain by global sales until Domino’s moved into No. 1 in 2017. Three years later, Pizza Hut’s largest U.S. franchisee filed for Chapter 11 bankruptcy. Analysts say Pizza Hut needs to resolve three problems if it hopes to regain ground: reconciling its large restaurant footprint; upgrading its online ordering and delivery technology, which has been lackluster in comparison to its peers; offering a more popular menu.
CORRECTION (November 24, 2020): A previous version of this description incorrectly stated that Pizza Hut, not the chain’s largest U.S. franchisee, filed for bankruptcy. It also misidentified the reasons for Pizza Hut’s downward trajectory.
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Why Pizza Hut Fell Behind In The Pizza Wars
Pizza Hut’s food quality and customer service went down while their prices went up. Bad combination.
True I tried to go pizza hut 2 weeks ago and order the special 5 deal or carry out deal.
Deal wasn't even what was advertise, pizza was lot higher even though.
Quality isn't even worth the money so at that point Marco's pizza up street from me or Dominos instead because their 5.99 deal or carry out deals are truthful and I would just get a better pizza overall.
@@TehReasoning ..The Ultimate Deep Dish Pizza at Little Cesar’s is quite delicious and fairly priced. My favorite at the moment.
Yeah, they lack honest pricing strategies at some locations can be frustrating, on top of the tax for a takeout pizza you have to pay an inflated price due to weird additions such as "added toppings" and "service fee", a pizza that cost $10 dollars ends up costing $15 dollars. I never have that issue with Dominoes or Pizza Hut, what they offer is what you get.
@Jacob Stone They shouldn't charge a premium for what's not a premium pizza. I paid almost 40 bucks (38 dollars) for 2 pizzas one time, they didnt taste the best, but since it wasn't just for me I let it slide. The price never matches the quality
This
I remember as a kid hearing peers blurt out "eewww" whenever an adult even alluded to using Dominos for Pizza. Back then Pizza Hut was the superior chain and nobody came close. My oh my how times have changed.
Yep. Dominos only in my household now.
Pizza hut in the late 80s 👌
@@andrewscasualmtb As far as the international pizza chains go, I don't think I've spent my money outside of Dominos for at least 5 yrs now.
@@dirtycommie2877 Don't leave out Costco!
Yup. Dominos used to be the “cardboard” pizza. I love dominos now. Can’t beat a 7.99 3 topping large pizza carry out
It's simple: Quality went down as prices went way up. That's a business killer.
Their coffin was closing down stand alone brick and mortar restaurants that had old seasoned ovens and the staff that knew how to make a good pizza. Then they replace it with small carryout only hubs located in shopping centers usually. They try to force you to order online and use a credit/debit card to pay. The well over 40 crowd (myself included) still picks up a telephone and calls paying cash for things under about $50. It's all you "technical" and younger people screwing things up because you don't carry even $20 bucks in your wallet. That 3% card processing fee and renting the machine costs EVERYBODY more. I thought your mama raised all of you better than that. In order to keep the bottom line down and prices low you have to eat at a regular restaurant or carryout from one and pay cash.
Growing up, pizza hut was the "gourmet" pizza in the family. Even though it was pricier, it actually tasted better...but now....it doesn;t. plain and simple
l
Short answer: declining product quality, increasing prices. They literally ship frozen dough discs to their chains and add toppings. Pizzas aren’t even made on site.
As a former employee. I can %100 back your claim. I literally worked at the number 2 worst store in my state and at the time, the worst in the country.
Things weren't so bad but the managment was garbage and employees terrible.
@@Ghost7065 What was the number one worst? A second pizza hut? 😳
Don't forget to include Yum brands in that, that private equity firm seems fairly bent on crashing the companies they own.
@@savannahcraven5093 I don't know. Honestly couldn't tell you.
Freezing dough doesn’t affect its quality. The problem with freezing food is any water in it expands, which ruptures whatevers containing it (generally cell walls). Hence frozen foods tendency to leak after thawing. Thats also why we can’t freeze and thaw people without killing them, fwiw, but since the defining characteristic of dough is it’s elasticity, it just isn’t an issue. It sucks, and it feels like cheating, but it has literally zero effect on the finished product. Nice try though.
when $5 pizza is better than your product, you know youre in trouble.
Only it’s not I worked at both for a while and little ceasers product is cheap but made right it improves the basic 5. Most pizza huts use frozen pre made dough which saves money but If not poofed correctly the pizzas come out flat which is where the problem arises, sometimes you get busy and not prep enough and it stays busy so the pizza tastes wrong. They can’t prep too much because a lot of the time it’s slow. Pizza Hut don’t go cheap on ingredients.
@@dominicmontano9369 eh. Little caesars still tastes better
@LiyV facts dude... 😂
@LiyV The key is the carryout coupons. That's how you get 2 Large 4-topping pizzas for $20.
I haven’t had pizza put in 18 years I think lil Caesar in years but they’re ight
This is an easy answer
1. Taste went down, yet prices went up
2. Buffets became less popular (they made a lot off those CiCis style buffet)
3. For years they didn’t deliver (at least in my area) so people got more accustomed with other pizza places
The taste of them now are just god awful
@@johndough3125 why use blasphemy and use God's name in vain?
Just say it's greedy people awful instead.
These greedy people just want to cut corners on the ingredients.
(1) true off and on since at least the 1970s.
They DID have a period under Pepsi when they ALL got good, but then Pepsi spun then (and KFC and Taco Hell) off into TriCorp and they've never really recovered.'
(2) Only reason Buffets are down is COVID - they were getting MORE popular over the years 'till the lockdowns started, and with "shared food" the buffets got hit the hardest.
(3) I've NEVER seen an area with a Pizza Hut that did not have delivery, with the exception of *ONE* - the Meadows Drive area of Indianapolis (highest crime AND MURDER rate area of Indianapolis for many many years). I worked as a driver for the Hut that WOULD have had that area - and was told I didn't have to worry about it, it wasn't covered due to too many drivers getting ROBBED or worse.
@@bricefleckenstein9666 really? I thought buffets had been losing popularity for years before COVID. I thought COVID ultimately killed them off tho.
And wow really? I grew up/live in a middle class suburb in MD and for majority of my childhood Pizza Hut didn’t deliver. And I remember so clearly because I always begged my mom to order their stuff crust, but they didn’t deliver so we always got stuck with dominos and papa johns. Also I remember endless convos with peers in class at the time that went something like “mannn Pizza Hut pizza and wings are so good but I wish they delivered”
@@kinnyboy How far out was your suburb?
As far as buffets went - Ryans used to be a steakhouse with a buffet, but they dropped the "steakhouse" part ENTIRELY over time as it was the buffet almost everyone was going to them for, while the steakhouse part was marginal to unprofitable due to high labor costs and low usage. Just for one example.
The shrinkage of Ryans was due to one of their founding partners deciding to retire, and the cost of paying them off - which killed Ryan's bottom line for years.
Yeah, when you charge $25.00 for a medium pizza you're going to lose customers.
Lol, this doesn't exist.
You're right. $130 for a large 2 topping? No way you're gonna stay in business
... pizza's expensive, I worked at domino's for a bit and highest single pizza I saw was $75, customer's complaining about price was common and super annoying
Then dont order every topping in the store bruh a medium one topping is like 12 dollars, chill
@4862cjc thats a medium pizza with like 7 or 8 extra toppings lmfao, a medium 1 topping is like 12 bucks
They didn't adapt. There are so many better pizza restaurants everywhere these days
In india pizA hut and Domino's are the only chains in many cities
@@hmm2928 In Ahmedabad, both of them are the last in list of most people's pizza shop choices.
@@hmm2928 No one cares
For where I'm at, they changed in the wrong way. Never cooked all the way, and no nastalgic grease (well there is, but because it's never cooked all the way, it just becomes a mess). If you want the 80s/90s pizza hut fix, IMO Little Caesars will be closer to that, than pizza hut is today.
@@hmm2928 its okay I care this people are probably those racist folks
Their pizza doesn’t taste good anymore. Their pizza quality was not of that in the past.
Exactly! They changes the recipe. I miss the old greasy pizza hut
Pizza Hut's quality went downhill since the 80s and 90s. Their pizza is so disgusting now. For commercial I rather have Dominos or Papa John's. For a great pizza I rather go to a local mom and pops restaurant.
It was disgusting back in the nineties. They couldn't hold a candle to Dominos.
Not a fan of Pizza Hut, but I have every year disliked their pizzas more. I don't know why, it always gives me a stomach ache. I thought at one point it was due to added sugar in pizzas I'm dough and sauce. No other chain or independent pizza places cause issues.
They never put sauce on their pizzas . Dry af
Growing up in the 90's, Pizza Hut was the superior spot. Dining in was second to none. When you walk in the smell just draws you in. Salad bar was solid, and pizza choice was incredible. But around 2005 I noticed a stark change in the quality of the food. They should have never messed with the recipe.
If they didn't change they would have went out of business for sure no one cared about quality anymore they wanted cheap and fast
@@Jerry-me1fy And yet. wha la!
The cheese isn't real, the tomato sauce is low quality, and the dough isn't freshly made in house anymore, they use frozen dough disks.
They charge too much, take too long, and all for a pizza I can find in the frozen section of walmart for half the price.
I agree. When I discovered putting melted butter on the bottom of a frozen pizza before putting it in the oven, it changed my pizza world.
Or 7/11 now LOL
@@gregnixon1296 that’s a thing??
More like for 1/4 the price
@@duffman1876 7/11 pizza is surprisingly edible 😅
Pizza Hut’s food quality went down hill over the years
Yup and it’s also quite expensive compared to it’s peers, especially Dominos and Little Caesars, as well as local mom and pop shops.
but why in my country Pizza Hut is still the highest and it keeps growing
Actually, I don't think their quality went down, it just stayed the same as it was back in the '70s, '80s, and '90s when there was much less competition and peoples' expectations were lower. You can't keep selling the same pizza in 2020 that you did in 1985. People expect better quality now than they used to.
@@trackppl9038 which one
If you could, please notify our corporate office about this.
Pizza Hut: "No one out pizzas the hut."
All other pizza chains: ...
They missed the opportunity to bring back The Big Foot with Crystal Pepsi!!
here a new video from my channel -----video:::: czcams.com/video/ne79j-yX9KQ/video.html
@@Yusuf-ot3sw dude cmon
Anyone can out pizza the hut if they tried :3
@@AlexLikesFloors what happened dude, These videos are awesome
They've been using cheap frozen dough since 2005 that's pre made to keep up with the competition. It's similar to the original recipe but not the same and it's cheaper like i said. Back in the 90s for example when alot of you guys remember eating at Pizza Hut they made there own fresh dough right in the restaurant. Just watch the 80s Pizza Hut training video on CZcams
We used to order an extra cheese pizza every Friday. Then one day I paid for extra cheese but didn’t get it. They had the audacity to tell me the extra cheese I’d paid for was there when it absolutely was not. We also ordered family pasta once a week until they suddenly cut the portion in half (charging the same of course). That did it for me.
It's funny how 90% of this video is about tech... but honestly tech doesn't matter if you don't know how to make a good pizza.
I Wish this were true
they went downhill when they changed their crust.
same pizza. still the best. not sure what you guys are talking about other than the prices
@@danielx22 You probably live by that 1 good pizzahut, or haven't had good pizza.
Pizza hut for lyfe
I worked at Pizza Hut in high school, and their food was pretty good. I worked for them again recently and there is literally almost nothing that isn't frozen. You can't charge those kinds of prices for frozen pizza, and succeed.
And that is the problem. Nothing is fresh. Might come out better if we bought frozen pizza at the grocery stores.
I just watched a training video from the late 80's and everything was done properly. The dough was actually made in house.
I’m my honest opinion, Pizza Hut had the best pizza ever! Then it was like something changed. The taste changed, and not long after the franchise here in the town where I live closed down completely.
To me, I may have only grew up with Pizza Hut Expresses (especially at Target stores) more than the standard ones my whole life, but it makes me so mad that most of my closest standard Pizza Huts in my state closed down for good. Now I’m forced to drive as many miles as possible from home to any of the fewer remaining Pizza Huts in my state just to pick up pizza and cheesesticks. I feel like after the Cheez-It pizza (was ok), I’m starting to miss out on any of the limited-time options. Also most Targets that have Pizza Hut Expresses are now converted to a marketplace with more healthier options, which I will sure miss.
Its ridiculous that we cant even check prices on line without an account/sign in/app
Their coffin was closing down stand alone brick and mortar restaurants that had old seasoned ovens and the staff that knew how to make a good pizza. Then they replace it with small carryout only hubs located in shopping centers usually. They try to force you to order online and use a credit/debit card to pay. The well over 40 crowd (myself included) still picks up a telephone and calls paying cash for things under about $50. It's all you "technical" and younger people screwing things up because you don't carry even $20 bucks in your wallet. That 3% card processing fee and renting the machine costs EVERYBODY more. I thought your mama raised all of you better than that. In order to keep the bottom line down and prices low you have to eat at a regular restaurant or carryout from one and pay cash.
They changed the recipe for allergy reasons now I stopped buying the pizza because it tastes like lousy school cafeteria pizza.
Sometime in the 90's or early 2000's, PH went from "made fresh every morning" to actually have their supplier bring FROZEN dough with the weekly delivery. There were too many episodes of hourly employees putting things in the dough that were less than appropriate. Instead of better training, they lost their good reputation due to a lack of effort to keep it.
I remember ordering a pizza at a Pizza Hut with literally 0 other people in the restaurant. After two hours of waiting, they apologized and said they couldn't make it (and didn't give a reason either, I literally ordered a personal pan cheese pizza). Never went to a pizza hut again.
And they wonder why sales keep declining. This, and the horrible pizza.
Got too expensive and greedy. No reasonable offers, charging extra bucks for original pan crust is just ridiculous.
Yes, that too! Anything that's not boring sausage or pepperoni is a specialty pizza and so it doesn't fit with any of their deals.
$2 extra dollars for pan crust........that made me look elsewhere!
@Johnny it is when it is cooked correctly!
You took the words out my mouth!!
Their pizza doesn’t taste the same, not since the 90’s.
1918: world wars
2003: robot wars
2020: pizza wars
@josh p ww3 never happen
2021: tampon wars
Oh god, it's getting worse!
2025 world pizza robot wars
corona won the war without being involved in the war
Pizza Hut was THE brand that got me salivating as a kid whenever I was craving for pizza. Their early commercials with the pan pizza cheese pulls will forever be iconic. But as I grew older, I cared less about the cheese alone and more about the bread and quality of ingredients. Especially when traditional Italian brick oven pizza became more mainstream. You can never really go back once you tried those superior pies.
I stopped going to Pizza Hut when their franchisee started charging an extra “California service fee” instead of just raising prices. A bait and switch on their prices. Plus their pizza quality is not as good as it was in the 90s.
Same here. I noticed the fee and the description was something like 'To offset the cost of doing business in California'. They stopped getting my business! I think I saw an ad that said they were getting rid of it, but they're still not competitively priced, so I never make it that far.
Well, that happens when you live in places that demand fast food cooks and hotel maids earn $20 bucks an hr.
The last time I was there was when my school gave out coupons for free pizzas.
Book it!
They still do..
Lmao I remember those
Was this in the 90s?
Same
Pizza Hut turned into Dominos and Doninos turned into Pizza Hut.
This is true. In the 80s-90 Pizza Hut was top tier and dominoes was gutter trash along with little caesars. From 2010-up until now, pizza greatly fell in terms of quality while dominos quality greatly increased. Little Caesar’s quality and innovations have improved the most. In my opinion they are best especially if you use the app to custom make your pizza and they give it to you fresh hot and ready. Instead of the ones that sit there for periods of time.
@Domino's Rider LMFAO hahaha
Any of my fellow children of the 80s remember the Book It promotion? Read so many books, get a free personal pan pizza 😁
Ya
They still have that.
Remember those mini Michael Jordan basketballs? Oh, I have a story...
I had that in the early 2000s lol.
Teacher would take us to Pizza Hut if we read enough books. This was 2006
Another issue is quality control. In recent months, I've dealt with 2 different Huts. One couldn't get the pasta right & the other couldn't get the pizza or breadsticks right to save their lives. They really need to tighten up.
Little Caesar's has the best bread sticks!
@@desireawinton9745 The ones they completely drown in butter and grease? That's been my experience at least.
Domino's really improved the quality of their pizza, and it shows.
Agreed my favorite pizza chain....
I had Domino's pizza exactly once, back in 1990. It was only 2 blocks away, and I thought "Great. A close pizza place.". The product was unbelievably poor. I felt like I had been swindled. If I recall, the Domino's business model was to largely locate their stores next to college campuses. Only drunk/high desperate college students with the late night munchies could possibly eat their product. I swore I would never eat a Domino's product again. I haven't since, and I never will.
Havent eaten it for over 5 years but I just remember it as being a lot of dough and it would always give me heartburn after.
I remember when you got a free pizza for doing book reports in elementary school, getting free PlayStation 1 demo game promotions, and collecting Star Wars Episode 1 toys. Times really have changed with the Hut.
Bro I swear I was just thinking about this. Pizza Hut really helped establish my love for reading. Too bad they trash now. 🤣🤣
@@youngrosie1 I know right? Talk about a great way to earn a spot on the wall of shame.
Bookit
Pizza Hut thought they could cut corners by using frozen dough and precut veggies and the customers could instantly see right through it. They really thought that they could reduce labor costs while still keeping the prices high and that turned the customers off. Compared to Dominoes where they ran they ad campaign to change the ingredients of their pizza to win critics back, Pizza Hut did the opposite. If Pizza Hut wants to be back on top, they need to go back to where they used to be where they used fresh dough and spend more on ingredients and then run an ad campaign to get their customers back.
I remember the last time I ordered pizza hut, it was pricey and the quality of pizza was bad, that was years ago and I haven't ordered one since
Price keeps going up while the "large" gets smaller and smaller.
The large pizza has been approximately 14 inches for over 16 years.
When pizza hut started charging extra for pan crust they lost me. Outrageous.
Ditto with the "service fee".
Like... you're charging me money for ordering your product?
I tried ordering 4 pepperoni pizzas and they wanted to charge me $73!!!! I was like WTF! Nope!!!
@@stAirborneMk lol thats a rip off. With their coupons the cheapest you could get 4 larges would be 40 dollars since they no longer have the 7.99 large deal cause now its 10.
101st Airborne M1k3 u probably ordered stuffed crust or Pan crust pizza and u m probably Made them pepperoni lovers
Lol I said the same thing
I used to eat at pizza hut, but then they changed their recipe and the pizza doesn't taste as good. Now almost all the pizza hut's in my are are closed.
Yes. Last time I went, my pizza can out in a goddam aluminum pan.
They changed the pizza sauce and it isn't good at all anymore. The supermarket makes better pizza now than Pizza Hut.
i gotta be the only one who actually likes it, i've realized how many people hate it ._.
Funny thing is Pizza Huts corporate management wont just make the classics for ppl who want classic Pizza Hut, and the new ones for the morons who have their head up their azzez
mightywizard Yes I agree
For 5 years I worked at Dominos. Now I work at Pizza Hut. One thing I can say, is the way Pizza Hut operates is so much more complicated. They need twice as many people on staff to handle less sales than Dominos. 😂
The fact that they were able to talk this long without even considering maybe it's because their pizza is nasty suggests to me they don't get it at all
Their pizza doesn’t taste good anymore. Their pizza quality was not of that in the past.
The cheese in the stuffed crust is non existent and sour
They literally put NO SAUCE on their pizzas. 🤦🏽♂️
Dude, NEVER in these business decline videos do they EVER acknowledge the massive, pink elephant in the room. I saw one of these for Nissan the other day, and not once did they mention their horrible transmissions (you don’t have to know about cars, just humor me.) Everyone in the comment section was like WTF, we’re literally telling you one major issue!
@@JorgeCanovas it's not acknowledged because it has to be more of a quality control issue than a taste issue. I know plenty of people who hate Chipotle and yet despite that and the multiple E.coli scares, it still has strong numbers. Plenty of people say Dominoes pizza is the worse, for years, yet they dominate. Quality is not what's gonna save Pizza Hut it's pretty much everything else they mentioned
Literally everyone out-pizza’s the hut
Good one
Whatever yuk
Lol
No way, dominos is nasty plus they are really cheap with the toppings.
@@hillaryg7668 thats what I'm saying. The only reason I choose another pizza place is prices.
I remember going to a few birthday parties in the 90s at Pizza Hut. The pizza, those red cups, the best back then. Haven’t seen a Pizza Hut near me in for a good 15 years
I still remember the one time my mom ordered me Pizza Hut way back during COVID I believe and they charged us for their cinnamon rolls and once she got there, somebody said "We don't have them available, but we'll give you store credit" and she declined that as we don't go down there very often. Pizza Hut refused even after she told the manager and they insisted that she ordered a charge back despite it costing them $25 to do so. They lost over $30 from the order and she ended up getting the tax money back on it as well!
It's sad to see that Pizza Hut is closing allot of their dine-in restaurants that many of us grew up with '70s-'90s. You used to see them everywhere. Now it's mainly take out or deliever
Everything Donald Trump touches, fails.
@@jedys but what does trump have to do with this? He’s a bad president but he can’t be the cause for everything bad
The decades-old dine-in location in my hometown recently closed altogether and it is so depressing. The local independent restaurants in the town are and have always been crap. I had friends in high school that worked there and I had countless great meals there with family and friends over the years. Got free personal pan pizzas for reading books in elementary school. Celebrated birthdays, graduations, etc. I know it's just an archaic chain restaurant to many, but it's almost like losing an old friend.
The dine in experience was definitely the golden era. Sadly it died off
I miss those red cups they had. Full pitcher of soda.
Pizza hut is struggling because all of their customers have drowned in grease.
Eww greasy
@@SilveryBlue1010 like every food has grease in it don’t act all surprised
@@Blahblahblah290 I know, I just don't like the feels of grease in my hand :)
@@SilveryBlue1010 Unfortunately it just depends on who is working at the time. If every company had employees that took pride in their work the food would always come out looking clean like a commercial. I haven't had pizza hut in about a year, but my sister orders it regularly, (she has SUPER low standards so doesn't give an F if her pizza comes out looking like a blind donkey made it which is how it usually comes out) and this last visit she went her dip dish pizza actually looked like it came out of a commercial it was weird seeing a pizza hut pizza from our local pizza hut that WASN'T complete dog garbage trash. It was actually perfectly baked not dark or too light. The pizza rose and set well so it was nice and even, no air bubbles, it had enough cheese that you couldn't see the sauce but wasn't drowned in cheese, and it actually had an adequate amount of toppings. It was literally the first time in my adult life I saw a pizza from my pizza hut that actually looked how they look in the commercials it was kind of weird, oh and it wasn't drowning in oil. (cause you know when you get a deep dish pizza they add oil to the pan to make it get that deep dish crispiness on the crust)
My Pizza Hut doesn’t even have grease it sooooo dry and hard af it’s so gross . It used to be good when I was a kid tho (late 90’s early 2000’s )
Im 28, pizza hut used to be an experience. I sound like an old guy. Back in the day you would get the coupons for reading books in school and collect the free pizza. Pizza Hut used to have table clothes, candles on the table at night, Fresh iron skillet Detroit style stuffed buttery crust, with fresh cheese and flavorful, real sausage that taste like it came from an Amish market.
Lol I had a pizza from pizza hut the other day........felt like I ate a tube of tooth paste on top a piece of white bread. Pizza's Huts problem is......they were really toooo good for this market. They lowered their standards to fit in. Pizza Hut should have simply stayed the same instead of getting greedy. Pizza Hut was always a dine in spot; but they tried to turn themselves into a takeout. Funny thing is it did nothing for them. Now Chick-Fila-a on the other hand? They are not greedy. They try to do one thing right and close on Sunday. That is exactly why they are the most successful chain in the U.S.
McDonald's is most successful
Delivery fees are outrageous. I worked for Dominos 10 yrs ago as a driver and hated it when they added a delivery fee. It took away from our tip and out if people's pockets .
I work as a deliver driver now and they are charging each customer 5 dollars for a delivery charge! It's crazy and it definitely effects the tips 😭
The sad part is, he thinks the public doesn't know that he is substituting quality with gimmicks.
I remember the days when going to Pizza Hut was a treat. Their pan pizzas were amazing. It’s a shame their quality has declined so much
😂😂 the management team for pizza hut and KFC have no love for their own businesses!....... Work get your weekly checks BUT screw helping the bigger man. Work get your hourly pay and stay until they go bankrupt......
Yeah bro it used to be my go-to. I choose either Costco or Domino's now.
The last time I had Pizza Hut me and my 3 kids ordered 2 large stuffed crusts to share and 2 garlic bread with cheese plus drinks. The pizza was so paper thin I thought I ordered the wrong one. We came out still hungry and almost £80 lighter, never again.
I"m a papa john's employee who left for 3 years and recently came back to PJ's. The changes to papa john's menu are great. The addition of the papadia, the removal of the pan pizza, the addition of the epic stuffed crust pizza. They have also changed many of specialty pizzas they used to offer. The specialty pizzas don't really add anything from the previous specialty pizzas but the stuffed crust is a winner, the papadias are great- I would change the default toppings on some of them though...
I order custom Papadias and they are delicious!
Boy I remember when Domino’s was going broke now look at them.
Threw the word "new" around and their pizza did improve.
The GOATS
Yeah they had some horrible pizza and then redid their whole menu and stuff. Its actually pretty good now. I mean, not the best, but for delivery its up there.
pretty much any chain pizza is gross.
@@allthatremainsx6 snob
The quality has deteriorated... they are using the cheapest and less quality products
I used to love getting those $5 mini pizzas when they had Pizza Hut’s in target.
Yum. I used to get one with bread sticks. Then they shut the Cafe off due to covid. I hope they open up again.
Those were DAMN good. I haven’t had one in over 10 years, but every time I walked through the Target in Nyack it was a battle for me to not pick one of those delicious little pizzas up. The Pizza Hut store in the town next to mine however is absolutely atrocious.
I used to love that personal pan pizza, it was about $3.99 back then, nice little lunch snack on the cheap, quick?
Now they're all closed.
The last time I dealt with Pizza Hut was when I wanted to try their wing street wings. I ordered well ahead in time so I could pick them up and head to work (worked graveyard). I wound up waiting a additional 25 minutes because they couldn't find the damn order. People that came in after me ordered and got their order filled and left while I still waited. At the end I got something that kind of resembled wings, had no flavor, and was almost late to work.
I can't even fathom how bad their pizza is.
Why are they not mentioning the most obvious reason? its quality of the food. The cheese in their pizza tastes really artificial, and it wasn't always like that. Pizza Hut used to be good
When I worked there on the late 1980's there were strict standards. Now it's terrible.
They were not using real cheese unlike dominos, papas and little ceasars, they only barely started reusing real cheese
I still love Pizza Hut
@@thefunnyman713 when i order dominos they too use cheap cheese that used to sell in a wholesaler store. Im from Indonesia
The only good thing about them is the stuffed crust
Pizza Hut's Stuffed crust was changed to cream instead of cheese, and meat in my country during the pandemic. It just isn't delicious. Not sure if it's the same for other countries.
The stuffed crust is the only one I get when I’m really in the mood. But even then, it’s a hit or miss depending on which Pizza Hut you order from
Many places have that
Stuffed crust with cheese??? Idk if domino’s does but it was popular in 2008-2010
Their bacon bit cheese stuffed crust pizza was very tasty when it came out some years ago
Years ago I called to order pizza and I realized that I was placing an order with a person at a call center, but I called my local Pizza Hut, I was told that in my area all orders would be placed with the call center from now on. The local restaurants weren’t taking calls anymore.
Number one problem is their delivery zones. I’ve lived in two apartment complexes near other apartment complexes, yet there are no Pizza Huts in sight that deliver to us. I love Pizza Hut, but they’re missing out on a lot of customers, imo.
man I miss the late 90s to mid 2000s my dad and I used to go every friday and split a pie with bread sticks. Good ole days.
Is he still hanging around somewhere at least?
Pizza hut needs to change their ingredients back to the old pizza hut from the 1990s and early 2000s and stop the service fee
I know I have tried to reach out to them for years, to make some suggestions? Maybe we all should find out ways to get them to hear us?"
The quality of the food has gone down by a lot since I was a kid. Also, the marinara dipping sauce is thinner than tomato soup. Little Caesar's pizza actually tastes better, and it's cheaper.
I eat a LOT of Little Geezers! It's amazing as long as you don't get the $5 hot and ready....unless you're broke, then it'll do lol
@@boodro2122 Bruh that's me I'll get $5 pizza till the day I die
@@mokushmasmo6009 😂 for sure. Been there, done that many times!
@bongbrain07 😂😂😂😂💪🏼
@bongbrain07 lol right on, brotha. Thanks for the laugh.
This is very odd. I'm a delivery guy and the Pizza Hut I work for is so busy at times that they actually have to stop taking orders. It was so busy 2 days ago that they ran out of certain toppings and couldn't guarantee menu items and they closed around 8pm citing high volume - and are scheduled till 11pm
Damn! I wish I delivered at your location. I'm in Tampa Florida. Where is your store located?
They include a "service fee" and a "convenience fee" even if carrying out. No thanks
Really? Is that online orders?
In Japan, Domino’s offers half price if you take it out yourself, although I don’t think it will last forever. On a side note, the Pizza Hut near my home closed.
@@Ghost7065 Any online order carryout or takeout. a 10 dollar pizza is nearly 15-18 bucks after all fees.
@@tonystoilet1936 that's right.... damn.
I have worked at Pizza Hut for almost 20 years, there is no service fee/convenience fee that I am aware of. There is a delivery fee, but it's the lowest among the large chains. I can tell you where I am from a $10 pizza comes out to $11, cause of tax, if you are picking it up. if you are having it delivered it's $15. which it would be even higher from other major companies.
this is from my country:
1- they increase prices on a monthly basis, last time, the pizza was like $28 delivered to ur house, and that is the large .
2- weird sizes , the large is more like the medium at other stores.
3- increase in price but decrease in quality .
4- they never bring back any items they used to sell and people loved.
5- very small variety , they keep taking out some fan favorites, if u go to pizza hut, u can choose the most normal things like supreme and pepperoni , the removed the meat feast and many others, end of the day, u can maybe choose from like 10 different pizzas and most are very samey to me.
6- they changed the cheese type
7- very oily pan pizza
9- they stopped their good offers like the $8 large with 1 topping.
10- the only thing keeping them afloat is BOGO TUESDAY, where u buy 1 large and get the other free and u still feel ripped off.
I was a cook at Pizza Hut when I was in high school in 1995 when the stuffed crust(there was also the Triple decker pizza that came out around that time) first came out. It was such a hit were I lived customers were giving the waitresses extra tips to give to the cooks.
Growing up in the 70's and even today, I stick to the locals I know and love from decades past. It's rare I get a pizza from a huge chain.
The last time I dined inside a Pizza Hut was when I was a kid in the 90’s. Who dines in at a Pizza Hut now a days? 😂
I dined at pizza hut with my family during 2010s when going to a theme park but they were usually pretty empty
With that wack ass buffet they offer
I sat in a pizza hut waiting for an hr for my carryout pizza. Does that count? But i ended up with someone else's pizza 🤣
In store was the only way my family would eat Pizza hut. We loved their lunch buffet. When they closed down their in store dining we never ate their again.
@@suneyeintuition4315 a few years back I was working at a butcher shop and a pizza hut Express opened up across the street, online or phone orders only, no pickup orders, delivery only.
I can tell you that between me and my coworkers at the butcher shop and the staff from the grocery store next door, that pizza hut could have been the most profitable store in the area if they did pickup orders and pizza by the slice.
Two high schools nearby and we'd get slammed at the deli for lunch, I imagine high school kids would rather spend less money and time getting a slice and a pop
Their pizza doesn’t taste the same, not since the 90’s.
Their dine in pizzas in the 90s were awesome.
@@FlightX101 i must of ate it once my whole life, but never forgot it .it was so good 😢
It used to be my favorite pizza. Loved the crust back then and the toppings were the best. Now it is just average.
Corn syrup pizza sauce
I used to work at Pizza Hut back in the '80s it was even better back then. It's been slowly going downhill for a long time.
Their quality has gone down I think in almost 20 years & they're too greasy
I worked at Pizza Hut in college from 2013 through 2014 and while I was there they sold off the old dine in location and moved us into a strip mall with no dining area and instead invested in Wing Street (basically same quality as buffalo wild wings, just at Pizza Hut) and it was a dud. It was part of their rebranding, but it also killed off a lot of repeat customer. I used to know several of the people and families that would dine in at certain times and would just go ahead and make what they wanted so it would be at the buffet within minutes of them showing up and a lot of those people probably felt shafted when we moved.
Eliminating the buffet was a huge disappointment, the one near me had it every Friday night and we dined there about every Friday night, no mire buffet no more visits. They blamed the virus, yet you go to a market, and everyone has their hands on the products, so how the virus killed the buffet, which is not the reason just the excuse.
pizza hut's pizza doesn't taste good at all any longer,
Dominio tastes a lot better especially with that garlic crust...damn now i'm hungry 😩
For you
@@alejandropalacios1879 Statistically she’s right
Alright ti I’ve been watching your videos for a while now. Seeing you here is a sign I should subscribe lol
I was just thinking about you and you comment here of all places
@@tay2944 ...
Add Subway to this segment.
- Death of former top food chains.
DO NOT eat subway. Worked there in highschool. When cutting tomatoes we where told to just cut off the mold, not to wash after or anything. All food left out we are supposed to check temperature in mornings. They told us "just put AROUND what it should be in logbook". I didn't even eat my free meal each shift there after seeing how it was ran.
This was in an affluent neighborhood also. Not even a crappy Subway.
@São João do mundo None of its really even "fresh" like they say. Literally the only "fresh stuff" is the rotten tomatoes and onions. Everything else is bagged and frozen, we just let them thaw and dumped into the serving containers.
The food business is a tough business to be in, there's a ton of competition and more are opening as many close their doors around our house. Covid 19 separates the men from the boys.
@@picklechip7677 www.google.com/amp/s/arstechnica.com/science/2017/03/food-scientists-weigh-in-on-50-subway-chicken-test-its-100-weird/%3famp=1
Get your info from credible sources. Fox, CNN, CBC, are not sources of information by which you should make life decisions.
Wawa killed thrm
Love these vids about companies hope you make more
Definitely declining quality, also in CA they add a “CA surcharge” which doesn’t go down well with consumers. I’m not sure why they didn’t just increase pricing instead of adding that extra charge.
I think they figured either people wouldn't notice or they wouldn't care. Wrong!
They downgraded their cheese in the 90’s and started to slide steadily after that.
Because it doesn't offer good cheese options. Sad fact is everybody out pizzas the hut.
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I remember Pizza Hut pizza was so delicious. I used to crave it so much, then the quality and the size of the pizza hot rock bottom.
They need fresh dough. Frozen dough isnt good when your competition has fresh dough with good seasons on it
Dominos has better crust honestly and I personally think that makes all the difference when it comes to the pizza. I’ll admit that I miss the old hut style Restaurants that they used to have. They always felt so welcoming and warm, especially in the winter where they would turn on their giant furnace that was located near the center. I always enjoyed sitting near it.
Why would I pay 10$ for a Pizza while I can pay 5$ and get a much better Pizza at Domino's ?
Uhhh as far as I know no way in hell dominos sells pizzas for $5!!!!! That’s only little Caesar’s.
@@shoporiginalco4574 domino's sells $5.99 medium pizzas
@@shoporiginalco4574 5.99 for medium 2 topping pizza or 6.99 for medium 2 topping pan pizza. Pan pizzas are the best thing at dominos. A medium 2 topping pan pizza at pizza hut would be over $10
@@shoporiginalco4574 what now? Haha
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god how i miss the old pizza hut pizza. it was soooo delicious. i still remember the taste. that ended like 15 years ago sadly 😢 i feel bad for the kids that never had the chance to try it. the one near my childhood home had a big circular fireplace in the center, a nice, big pizza hut roof in black, and awesome cast iron deep dish pizza pans. too bad this video basically skips the whole first decade of the millennium...
Fun fact: Pizza Hut is also in Germany and Hut (pronounced like "hoot") in German language means hat. The red thing on the Pizza Hut logo really looks more like a hat than a hut, so for most german customers the name of the company does not represent a pizza hut but a pizza hat.
you're telling me that the hut has been out pizza'd?
No, because you can't out pizza the hut.
They could've shaved 15 minutes off this video and just stated that the reason is because their pizza doesn't taste good.
And that it’s super expensive relative to the completion, especially Domino’s and Little Caesars.
My town had 2 pizza huts and they recently combined the stores into one, all I get from there is wing street
It’s so weird to see this video and hear everybody else’s feedback. I recently ordered from Pizza Hut and Domino’s specifically to compare and see which I liked better, and Pizza Hut was significantly significantly better. Better sauce, better crust, more toppings. It’s weird that literally everybody else here seems to have had the opposite experience lately
Domino's isn't great, but its still decent and relatively cheap. Pizza Hut is expensive, and tastes so bad compared to what it used to taste like. It can be hit or miss - if you found a decent owner, maybe they are doing something that is better than the average Pizza Hut.
Finally someone that agrees with me
Watered down ingredients and they have the nerve to charge more for the trash.
Pizza Hut's quality has gone downhill for years. They don't know how to cook a pizza properly. Half the time they are practically raw in the middle.
This! I remember eating the pan pizzas in the 90s and they were good (greasy, but tasty). Now, even if you tell them to make it well done with just 3 toppings it still comes out as gooey or raw dough in the center. They're selling pizzas and don't know how to cook them.
@@Tokamak3.1415 How are they not out of business yet?
@@cocotaveras8975 soon.
Cause they changed their sauce. The sauce is so gross now
Pizza Hut's delivery service is usually terrible too.
Back home in Puerto Rico, Pizza Hut is often a sit down restaurant.
But in the States it's mostly a delivery place like so many other pizza places so they don't stand out to me as much, even their taste is now similar to the other cheaper pizza delivery places.
Maybe when the pandemic is over Pizza Hut can try to go back to being about quality and sitting down places as well as take out and delivery instead of putting most of the energy into the delivery aspect.
I'm very interested to see if they are gonna take the "be more like the others" or the "let's do our own thing but better" option.
1971 or 72 a Pizza Hut opened at the Eastmont Mall in Oakland Ca. My sister, Thirdgirl, treated our nephew and myself to a movie at the mall and pizza afterward. Going into a restaurant and sitting down having a hot pizza brought out was amazing to us. It is something that is lost in the can't get out of sweats or home, throw it in a box and trunk.
If they lower their prices. They would sale more. And that would make up for their lose.
PIzza Hut tastes stale and dry, so it wouldn't help....
Sell * not sale
It wouldn’t we barely make money with our current prices. Source: I work there
@@brendanberto-jones3352 The price should match the quality/quantity of the pizza, the price is matching other premium pizza restaurants that are willing to slash prices and or offer a tad bit more than what Pizza Hut is. I'm not saying I don't enjoy Pizza Hut, sometimes I do, but when I'm paying 30-40 bucks on a meal I know there are other better options available for me to choose from, I am going with those options. I understand that stores struggle as much as it is at the moment, but with some corporate adjustments, I think stores can be better. Also I completely respect your work as an Pizza Hut emplyee.
Stonks
I swear their pizzas are different than the ones they used to put out over 20 years ago. It's not made as well. The sauce is different for sure.
Totally agree! You can tell just by looking at the older commercials they showed, especially the ones from the 80s. The cheese and topping quality has declined drastically. My husband and I were telling our kids about when we were kids, even leftover Pizza Hut was still good. Not anymore! Now 2 hours later the meat is shriveled up and if you didn't order extra cheese, you may as well throw it away.
Nah. It’s the same. Everyone else just got better.
Yeah for sure. I even told them that
You got older and your tastebuds matured
@@PrydeWater901 It is not the same. I used to work there. This new product is dogshlt
Maybe you shouldn’t charge so much for a grease trap of a pizza.
The delivery fee where I live is 5 dollars and they expect ppl to tip on top of it
Dominoes charges fees to deliver too plus tip
pizza's not for a out dining anymore . it's more like a quick meal when lazy to cook or something
I agree with you there! I am guilty of that.
When I think of "dine-in" pizza, I think of places like Chuck-e-cheese and other similar places, not Pizza Hut. Maybe it's just me growing up in a different generation.
@@aznmochibunny Yes. Pizza Hut use to be the place to go. There was a buffet where you could get all you wanted to eat. Lot's of variety of things to get including salads. You would get pictures of any type soda you wanted and refills. The food was really delicious back then. Those days were awesome. Now we have to eat cheap pizza with cheap ingredients that cost more.
@@jalthealusdavis8762 Personally, for me, cheap pizza doesn't necessarily have to taste bad. There are cheaper pizza brands out there that taste really good for the price.
@@aznmochibunny Little Ceasers is my go to cheap pizza. Marcos pizza is what l buy the most now
Anyone else remembered when PizzaHut's cheese suddenly stopped tasting like cheese?
Yes, that what we were saying
Ahhhh
RIGHT? It used to be sooo good, and now it’s clearly a cost-cutting mess. Not good. Pappy J’s and Dominoes are way tastier.
In my part of the country several Little Cesars have closed in the past few months. No local Pizza Huts have closed.
Honestly I think Pizza Hut has the best tasting pizza compared to Domino's & Papa John's. Too bad their prices aren't as competitive and their restaurants are always empty.
agreed
Back in the 80's Pizza Hut pizza was great, quality ingredients and I loved eating there! Fast forward to today the pizza is so bad if they were giving it away for free I would not eat it.
I swear it tastes different in other countries, I am from Honduras, and I feel like is so much better there
@@elmerochoa1311 I believe you, I’ve heard several other people from countries aside from the US say Pizza Hut is still good, India, UK, Brazil etc. Something happened to the USA Pizza Hut for some reason though... Also the operators of most of the Pizza Huts here have absolutely terrible quality control. One more thing, a perfect WTF thing about Pizza Hut here, there is one in the town next to the town I live in, not even 2 miles from me, yet they don’t deliver to my house. Something is seriously wrong with the people operating Pizza Hut nowadays.
Bruh
@@typicalusername659 F
@@sega32xxx14 I read somewhere they were bought out by YUM from Pepsico have to fact check that but switching of ownership probably is the main reason
They had the best deep dish back in the late 80's early 90's. It's no longer the same taste.
@Michael Sink Yeah, it's decent. I do still order maybe 1 or 2 times a year.
@Michael Sink lol
The tomato were very herby back then right? Tasted so good
I know so, you remember I can't remember the name of it, can't look it up either? They need to bring it back, it was like a pizza pie in a deep dish? "Hell the ones who invented the Pizza Hut, probably are not the owners anymore?"
Showing your age😜but I agree because my family had the Pizza Hut following
I thought I would enjoy a CNBC video as much but I like this video a lot.
Your pizzas aren't the same! The pizza hut in my area doesn't put enough of toppings sauce etc...by the time you get it home it's like eating you're eating the box....plus ...what happen to the sauce???? It tastes like it's made with rotten sour tomatoes.....
Or employees are putting sugar in the sauce, or too much is what turned me off?"