Giant TCR Advanced 2 | 20,000 Kilometres Review
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- čas přidán 2. 06. 2024
- Hey, guys lepedaler coming with a very informative review of my 2020 Giant TCR Advanced 2 Road Bike after 20,000km was ridden.
I highly encourage Giant or Giant Canada to reach out to me at:
lepedaler@gmail.com so they can solve this warranty issue...
For any inquires feel free to email me at lepedaler@gmail.com
Strava: lepedaler / strava
Instagram: lepedaler lepedaler?...
If you enjoyed the video please feel free to subscribe and smash the like button while you're at it. Until the next video, keep pedaling! - Sport
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Your pelvic instability, and increased speed of knee extension towards the bottom of the pedal stroke is strongly indicative that your saddle is too high.
@@aaron___6014 just because he’s done 20k with it doesn’t mean he’s riding it correctly.
I was just going to say the same thing
Really appreciate your experience with the warranty, definitely worth hearing real-world experience with the brand
Awesome video really value your insight an valuation on these bikes. I have a Giant defy advance 2. 2016 thinking of upgrading. Cheers
I have a Giant Defy 3 2013. Just ordered this model. Looking forward to it. Cheers from Ottawa.✌️
this is a very informative video for beginner cyclists like me. I’ve watched your comparison videos from different giant road bikes and considering a defy advanced 2, once bikes are back in stock bc of bike shortages. and w a hefty $2500 price tag this is quite the investment, and seeing your treatment of a routine warranty claim, makes me reconsider as i feel i am not the most knowledgeable on bike maintenance and repairs, being a beginner. I’m not a fan of poor treatment of customers who vouch highly about their brand. I would jump to a different mfg if had that same experience. appreciate you posting your experience. pls keep posting !
I have a 2019 Defy Adv 1 and really love it.
I bought a 2020 TCR SL2 in January of this year. Within a month, a spoke broke. The guy at the shop I bought it from said that it wasn't unusual for a Giant to have that problem. Luckily, everything was fixed up on their dime.
Sorry to hear you had problems with the warranty. My experience with Giant Germany is entirely contrary. I had a slight imbalance in the freehub after the first 500 km. Nothing dramatic. After a call to my dealer, the wheel was replaced the same day. And the dealer has even apologized for my inconvenience.
Thank you!! No joke I was seriously thinking of buying one online!!
I had similar problems with pr2 wheels in 2019 model. Tired of constantly broking or loosing spokes I replaced those with alloy fulcrums 4. I am really happy how does whole bike perform especially after wheel upgrade
Wow 12,400 miles, that’s awesome
hi what is the difference's between Giant TCR Advanced 2 only with TCR Advanced 2 KOM edition?
I've gone to a steel Cinelli and I love it. The TCRs always catch my eye but the integrated seat post models look like atrocities. I'm on Team Rim Brake as well.
Really? How so? I think it looks quite cool, only disadvantage is it'd probably be a pain to travel with.
TCR advanced SL is Pro tour material
In 2007, I purchased a Jamis Explorer 2. Great bike. A hybrid/commuter style bike, but I would ride it easily for 20 miles every day after work. In 2008, I kept having a problem with the rear tire wobbling. My local bike shop (owner) couldn't figure out the problem. He then looked closely, and discovered that the frame of the bike was cracked. Jamis supplied a new frame and the bike shop did all of the work. They don't replace the fork since it wasn't broken, so I now have a 2008 frame with the original 2007 fork. I rode the bike today, still a comfortable bike to ride. I wish they had better road bike options, I would buy a Jamis road bike. I have a TREK FX2, but never really liked that bike and dislike the local TREK dealer. I am now looking at GIANT since the TCR Advanced 2 Pro Compact has rim brakes. Not crazy about the tubeless tire setup, but I guess will have those switched out to inner tubes. When it comes to customer service, it can make or break a company. The one thing I have learned over the years is that the best way to solve your customer service issue, if it can't be resolved at the local shop or store, is to head right to the top - to the owner or CEO of the company. I email all of the CEOs at Walmart, Home Depot, Lowes, etc. whenever I have a customer service issue or complaint. It gets you the best service because then the company's Executive Relations Customer Service office will handle your problem and that department puts pressure on the local store or dealer to handle your problem. Also, with independent shops, just leave a negative review on Google about the business, and that will often result in a phone call from the owner of the company looking to resolve the problem. The BBB can sometimes help. Another thing to keep in mind is that you also have protections when you purchase an item using your credit card and can't resolve an issue with the merchant. I am in the States. The rules may vary in Canada. You could also picket in front of the store and have your local TV station or newspaper do a report. No one wants bad publicity. Now, get cracking, and email GIANT a copy of your video. And, as my Dad always says, "when it comes to dealing with merchants, you hate to be a PITA, but sometimes you have to be a PITA." Good luck!
Hey, how much the bike weights with carbon rims?
What rims did you upgrade to?
On Giant's website in Canada, the rim brake version is literally 700 dollars cheaper than disc. I cannot fathom why, or how!
Sorry about your experience, BUT you should be firing your local Giant dealer. I have 2 Giant bikes (ones a TCR) and I couldn’t be happier with both bikes and my bike dealer experience AND I live in Canada. Not all bike shops are created equal.
Tks for the subtitles
Great video. I am considering the 2023 Giant Advanced 2 Pro Compact. It comes with tubeless tires. I want to use inner tubes. When switching from tubeless to inner tube setup, do I need different tires or different tires AND rims?
No. Just clean up the sealant and you’re good to go.
Try sharing your experience on Giant’s facebook page. Disappointed to hear that Giant dropped the ball here.
Problem is there's no other good choices for just two to three hundred extra, really wish there're brands like Canyon, merida,vitus or Cube in Canada. For the pr-2 wheelset I would have sell em once I got the bike then get a pair of campy zonda or dt swiss 1400 instead
My suggestion is buy giant but at sporting life they stand behind their customers
My brother broke 2 spokes and they fixed it for free no problem
I have a 2919 version and love it but I broke a spike as well giant North York wanted 65 to fix and 2 weeks wait sporting life fixed it for 25 in2 days - should have been fixed under warranty
The Giant PR2 wheels are crap. I quickly replaced them with some tubeless ready ICAN Cycling FL40 carbon wheels from Amazon. So far so good.
Great job, don’t let up its your bike and your hard earned money, they should’ve done better here.
Thank you for sharing your experience, I am not aware of a good bike manufacture that has a good warranty reputation, Do you?
Wow! Have you tried to reach corporate yet? You just want a replacement wheel? Man they should send you their top up-grade wheels (back and front) for all your trouble. Do a post on how they settled this matter when that happens. GIANT! You got some dealers that you need to be put in check...
Sorry you had a bad experience with the Giant bike company. I have a good experience with them when my front shock on Trance X 29r MTB had a problem. I live in the US.
Very disappointed to hear about your Warranty issues with Giant. Especially since I bought a Propel with rim brakes just a few months ago and it came with similar wheels (PA-2's). Giant is the biggest bike manufacture in the world, They should be able to fix your problem within a week let alone a bunch of months:/ Good luck.
Shame on Giant for poor customer service.
I just bought this bike, but in the metallic red/orange what ever color it is lol, anyway waiting on it to ship. In her wondering what makes it a KOM compared to the regular 2020. Is it the real cassette, mines says it’s a 34.
What makes it a KOM is that it has a compact crankset (50/34) and an 11/34 rear cassette. To my best of knowledge
Ok awesome thank you so much brother
No worries all the best, safe riding and enjoy!
My experience with Giant warranty in Australia is similar to yours. I have a Giant TCR advanced pro 2& Revolt Advanced pro 0, both under warranty & expensive bikes. They gave me run around for wobbling tire on TCR(admitted warranty issue) & shifter malfunction on Revolt saying it is shimano issue, need to raise with it them. I ended up buying new tire & paying LBS to fix the shifter(simple fix) to avoid keeping the bike off the road for extended periods.
Won’t buy Giant again due to poor customer service. Shops are only interested in selling bikes not looking after customer when there are legitimate issues.
Yup very sad... one bike sale versus long lasting service including future bikes, maintenance, upgrades & good word of mouth. A shame :( wish you the best of luck.
I am currently dealing with my THIRD warranty issue with my Revolt that I purchased this past April 30th from the same Giant store you're referring to (we had a conversation about them over Dm's). And I must say that my customer experience/communication has been just as bad as you describe if not worse. You would think that after 2 warranty issues the third one wouldn't happen but also the communication would improve... Wrong assumptions.
Did you ever get the wheel replaced?
Nope
@@Pedaler Disgusting customer service, got a Fathom but after hearing that I won't be going back
Sadly... very disappointing but oh well trying to be positive. All the best Sean 💪😎
Hummm I wonder if you didn’t ride on the trainer what else would broke. I’m looking for a road bike and I weight 240lbs those wheels with me would last a month ha.
Looking into Specialized now.
What tire clearances can you run on this?
32mm
Pretty sad when you spend 2k on a bike knowing that the wheels suck. I broke 2 spokes on mine also, but I didn’t bother with warranty just upgraded the wheels.Now it’s 5k and you’re still getting cheap wheels (aethos comp)
TCR ADVANCED 2 vs CONTEND AR 1 !?
U probably lose the chance to be sponsored by GIANT!!
Great Video though
Bro I am from India I had a rear hub problem and I have contacted Giant India 🇮🇳 and sent rear wheel to dealer as they promised me to replace it. it has been over 10 months no replacement so I bought new Shimano RS wheels as a replacement.... Poor after sales service From Giant ..
Nice vid. I'll stick with Trek lol
They probably didn’t honor the warranty because they chalked it up as being improper use.
I keep hearing about the warranty issue, but I am still confused what the issue is. I keep watching your videos on this bike cause I am looking for a good time brake bike. A lot of frustration in your voice. A LOT. Perhaps way too much.
Bike is good value but if warranty is terrible not worth purchasing if something breaks and they can’t replace it within the warranty timeframe.
most likely the 2020 Covid lack of factory production, leaving these dealerships high and dry in terms of availability.
I went to purchase furniture recently and the furniture industry is extremely sparse.
So hang onto your existed furniture lol
I’m sitting here thinking maybe I’d like to get this bicycle
I’m pretty confident that I’m not gonna be able to find one
Your seat is 10 mm too high at least, plus your cleats are too far forward...watch Cam Nichols and learn bike fit...plus try Solestar 70% of the world tour use them...
I was playing with my bike fit that’s why I have that recorded, if you watch in the clips they saddle height is decreased. Just need background filler.
I was scrolling for the bike fit critique. 😂 It didn't take long. Everyone's an expert.
@@palicar when its that obviously wrong, you’re gonna get people chiming in!
@@Lemond75 Like with your grammar!!
Hips are rocking
Are you seriously complaining about how bad the delays were during a raging pandemic? Do you have any idea of how much hell bike shops had to endure through those months? Give your LBS a break
You need a bike fit dude and now! Before you suffer injury.
Due to the "political shutdowns" and the rush to get bikes, there is scarcity of bikes and bike parts and bike shops are swamped with service. You would likely experience the same delay with all manufacturers and bike shops. Just being real.