The Art of Negotiation | Maria Ploumaki | TEDxYouth@Zurich

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  • čas přidán 19. 04. 2015
  • During TEDxYouth@Zurich, Maria talked about the “Art of Negotiation”. She explained how every negotiation is different and walked us through what are for her the most important pillars of negotiation: logic, emotion and reputation - as per Aristotle on persuasion: ethos, logos and pathos - and explained why each one of them is crucial in the negotiation process. She offered three practical tips on how to think and interact during a negotiation, taking us through resilience, the importance of kindness and consideration, and lastly our ability to gain control over how we react in a given situation.
    This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx

Komentáře • 172

  • @johnsonwang867
    @johnsonwang867 Před 4 lety +147

    3 tips:
    1. Expect the Unexpected. (Logic)
    2. Be Tough to the Cause. Be Kind to the People. (Reputation)
    3. Always Act, Never React. (Emotion)

  • @ishtiaqahmedchowdhury9840
    @ishtiaqahmedchowdhury9840 Před 6 lety +145

    best lesson: people will forget what you said,
    people will forget what you did but
    they will never forget how you made them feel

  • @vladimirpacheco
    @vladimirpacheco Před 7 lety +9

    I really liked this presentation. Ploumaki is composed and never loses control. She uses a combination of facts, analogies and personal narratives to bring her messages across. It will be difficult for left brain people to understand all of her points but right brain people will find this refreshing.

  • @smartdemocracy9630
    @smartdemocracy9630 Před 6 lety +22

    EXPECT THE UNEXPECTED BE TOUGH TO THE CAUSE BE KIND TO THE PEOPLE AND ALWAYS ACT NEVER REACT....nice ending, logos pathos ethos

  • @MicahBuzanANIMATION
    @MicahBuzanANIMATION Před 8 lety +19

    Some great advice here. Can be applied to any type of human relationship - be it business or casual.

  • @luv4life1
    @luv4life1 Před rokem +1

    Definitely one of my favorites. And this can be used is so many things in life!

  • @hsetiono
    @hsetiono Před 4 lety +9

    1. Expect the unexpected
    2. Be tough on the cause, be kind to the people
    3. Always act, never react

  • @MansaKimani
    @MansaKimani Před 2 lety +3

    "Every Single One Of Us Sees The World through a different lense." - Truth. It's called Individualism. And Diversity. It's Beautiful

  • @MeliGirlM
    @MeliGirlM Před rokem +1

    Top comment almost made me pass this video but she had some AMAZING talking points. Definitely worth the watch.

  • @sumanfoods2908
    @sumanfoods2908 Před 2 lety +1

    Every negotiation is a different animal. Wow 👏👏👏

  • @polinaruseva9752
    @polinaruseva9752 Před 8 lety +14

    Cool talk. I really liked the part about the remote contol... very true... we've all been there

    • @Balling117
      @Balling117 Před 8 lety +2

      Cool comment! I really like that part about her cool talk...verytrue... we've all been there!

    • @ibrahimhamada5751
      @ibrahimhamada5751 Před 3 lety

      ❤️🌹👍

  • @satendrasingh1803
    @satendrasingh1803 Před rokem

    Thank You Maria .

  • @chandrashekhar1961
    @chandrashekhar1961 Před 8 lety +2

    It is good. I liked the concept of combination lock. It would help in all sorts of negotiation

  • @angelicawinton2534
    @angelicawinton2534 Před 8 lety +2

    I too like the concept of combination lock and Maria gave good advice I, like when she gave the advice that we should know what kind of game we are playing, and she used a lot of comparison to tell her story

  • @nandkhidkikar5350
    @nandkhidkikar5350 Před 6 lety +3

    Three nice tips To enhance negotiation skills.

  • @mohamedalfaradi606
    @mohamedalfaradi606 Před 6 lety

    The points are really helpful.

  • @stephengoh5456
    @stephengoh5456 Před 2 lety

    Awesome! Love it. Thank you.

  • @danieliskander9680
    @danieliskander9680 Před 6 lety

    i think if you have been in a position to negotiate..and didnt so so well...this material can be very useful. i have been in numerous negotiations in the past year. it is so easy to fall in the two ends ..either be rigid with what you want or fall completely comfortable when things start to seem are going your way. either way you risk loosing so much more if your oponent is better at the art.

  • @artmin7071
    @artmin7071 Před 6 lety +4

    She stated deep universal messages. All negative commentators just do not get the points. I clearly got them. And the introduction with a goat is a very nice metaphor. Such a pity there are only 3 pieces of advice from her in the video))

    • @troybody6662
      @troybody6662 Před 5 lety

      I can get the messages, but how do you apply them? How do I act, but not react, for example? I'm trying to understand BATNA. How do I be tough on the situation, but not on the people?

  • @marrianesmith8484
    @marrianesmith8484 Před 8 lety +10

    This is currently my favorite TED talk on conflict negotiation. I thought the delivery was very well done. Perhaps I related well to the perspective of the speaker. It was well structured, so I came away with a coherent message. It was engaging so that it held my attention. She also mentioned many aspects I have not heard in the 20 or so conflict management videos I have listened to so far. I feel like I came away with some solid tips for surviving a difficult environment.

  • @danielbalev991
    @danielbalev991 Před 8 lety

    Great presentation Maria !
    Just one little note at 3:06 Aristotle 2400 years ago.

  • @chrystaslis9189
    @chrystaslis9189 Před 8 lety +1

    Ενώ είχε αυτοπεποίθηση και καλη προετοιμασία, έλειψε η συνοχή και η επιστημονική προσέγγιση στο αντικείμενο. Δε θα τολμούσα να εκφράσω γνώμη αν δε διδασκα ο ίδιος διαπραγματευτικές ικανότητες και ρητορική. Μακάρι να βελτιωθεί στο μέλλον, θα ναι καλό για τη διεθνές κύρος των Ελλήνων που τόσο καταρρακώθηκε από τις οικτρες εγχωριες πολιτικές εξελιξεις

  • @masoodrana9425
    @masoodrana9425 Před 5 lety +2

    Wonderful tips.
    Thank you.

  • @akashgupta1189
    @akashgupta1189 Před 5 lety +1

    Very well said

  • @bernardting3361
    @bernardting3361 Před 3 lety

    Excellent analysis

  • @WeFocusClasses1
    @WeFocusClasses1 Před 8 lety +3

    So Effective :)

  • @conniekadansky9093
    @conniekadansky9093 Před 6 lety +8

    If you give someone your "Remote Control" you have lost the negotiation. They will push your defensive buttons. Good stories to back up her logic.

  • @KenyanOtaku
    @KenyanOtaku Před rokem

    Here's to improving my negotiation skills 💪

  • @allylioness732
    @allylioness732 Před 5 lety +1

    Great great love it

  • @PremJay
    @PremJay Před 5 lety +1

    very nice presentation.

  • @bns3543
    @bns3543 Před 3 lety

    Well said thanks

  • @masoodrana9425
    @masoodrana9425 Před 2 lety

    Wonderful

  • @QurbanYazdaniInIIUMFromBamyan

    Well, but there is nothing about art of negotiation here.

  • @MrSPREMANANTH
    @MrSPREMANANTH Před 9 lety +1

    Amazing

  • @theschoolofbodylanguage

    Thanks ❤

  • @ashmoniquetomlinson4541
    @ashmoniquetomlinson4541 Před 6 lety +2

    Informative .. Facts used ..
    Help me with my studies..

  • @priscalwangili4278
    @priscalwangili4278 Před 4 lety

    thank you Maria. it is nice and helpful

  • @SKILLSITE
    @SKILLSITE Před 2 lety

    Great!!

  • @lorenzocarrasco1072
    @lorenzocarrasco1072 Před 2 lety

    Esto se encuentra traducido al españo ?

  • @Algorythm-C
    @Algorythm-C Před 6 lety

    brilliant

  • @disturbedreaper
    @disturbedreaper Před 8 lety +3

    Grandissima

  • @njohanaes
    @njohanaes Před 4 lety +1

    Very nice conference !!

    • @ibrahimhamada5751
      @ibrahimhamada5751 Před 3 lety

      It really thrills me to see a beautiful and adorable woman like you with such an amazing smile

    • @njohanaes
      @njohanaes Před 3 lety

      @@ibrahimhamada5751 thank you!

  • @briankim9283
    @briankim9283 Před 5 lety +5

    Never be on the defensive side. Always act never react

  • @betvtelevison5218
    @betvtelevison5218 Před 8 lety +3

    WOW! SHE IS GOOD

  • @bizgraft
    @bizgraft Před 8 lety +1

    Very well researched and well prepared however not the best delivery. Language barrier perhaps but understandable. Very interesting tips to apply. Thank you

  • @kreeastichattopadhyay2965

    After 7:10
    1.Expect the unexpected
    2.People forget what we say but they never forget how they feel,so be kind to them but be tought to the cause.
    3.Every action has a reaction so always act,never react.When someone push to swipe u out from ur place immediately stop to hold ur place.What people do their choice,ur action is ur choice.

  • @user-ov6ux7pj9t
    @user-ov6ux7pj9t Před měsícem

    Wow, love I!!!

  • @unixriver
    @unixriver Před 6 lety

    she is gorgeous

  • @brandon909able
    @brandon909able Před 3 lety

    Nice graph

  • @alexandroschatzopoulos7285

    Πάρα πολυ καλή Μαρία μπράβω σου. Σαν συμβουλή για public speaking θα πρότεινα να χρωματίζεις τη φωνή σου λίγο παραπάνω, τονικά για να κρατάς σ επαφή το κοινό σου. Τέλεια δομή, άψογο περιεχόμενο.

  • @wcpaulk
    @wcpaulk Před 8 lety +12

    I still dont understand.....

  • @abbas1434u
    @abbas1434u Před 6 lety

    Like it ⚘

  • @user-qf7np7uz8i
    @user-qf7np7uz8i Před 7 lety +3

    سبحانك اللهم وبحمدك سبحان الله العظيم

  • @stevanradojevic4
    @stevanradojevic4 Před 7 lety +100

    She literally didn't give me any tips on how to negotiate better. Terrible.

    • @throttlebuff
      @throttlebuff Před 6 lety

      agree

    • @troybody6662
      @troybody6662 Před 5 lety +2

      Maybe you can help? How do you act without reacting? How do you be tough on the subject and not on the person?

  • @lseemine3912
    @lseemine3912 Před 7 lety

    REVELATION TRUTH

  • @juliozavala698
    @juliozavala698 Před 5 lety

    Abastecimiento estratégico

  • @sadhuburlington5408
    @sadhuburlington5408 Před 8 lety +1

    Profound :)

  • @sleepycobra9152
    @sleepycobra9152 Před 7 lety +3

    Can someone summarize what she is saying ?

    • @marsontran1692
      @marsontran1692 Před 7 lety +11

      1. Expect the unexpected.
      2. Be tough to the cause, be kind to the people.
      3. Always act, never react.

  • @oematthews7353
    @oematthews7353 Před 4 lety +10

    this is such a bad talk! it's like a string of stories and trite sayings disguised as 'insight'

  • @nickdimitressis7158
    @nickdimitressis7158 Před 7 lety +7

    Disappointing presentation. Although as a general rule I rather write a positive comment or none a all, I can't resist and say I don't think anyone would become even remotely wiser when it comes to negotiations by watching this clip. Lots of platitudes and vague concepts that are not tied in convincingly in a negotiation setting. Also some original ideas would be nice. Hope this negative comment would make the speaker try harder to make her material easier to relate to.

    • @smartdemocracy9630
      @smartdemocracy9630 Před 6 lety

      Nick always bear in mind the pressure she gets to follow Tedx pattern.

  • @zico471
    @zico471 Před 9 lety

    Utopia world of negotiation :D

  • @jaykobwalson1941
    @jaykobwalson1941 Před 3 lety

    Ah yes, the negotiator!

  • @mselizabethsteel
    @mselizabethsteel Před 6 lety +1

    what is a bag

  • @jameswinterfield765
    @jameswinterfield765 Před 6 lety

    *

  • @thomasmalischewski3801

    is that true?

  • @axiacapitalinmobiliario111

    As many others comment on this video, she didn't say anything that could help you to make a better negotiation

  • @anisamuel3205
    @anisamuel3205 Před 6 lety +1

    It's obvious... Good topic lack of cogency and demonstrations.

  • @rubentrancoso
    @rubentrancoso Před 2 lety

    mandela? please

  • @MattXD95
    @MattXD95 Před 7 lety

    Come on

  • @tookool4school
    @tookool4school Před 8 lety +46

    that was just a bunch of random facts....

    • @Sesamestreet9080
      @Sesamestreet9080 Před 8 lety +5

      Yeah but nothing wrong with Learning something new that could possibly help you out

    • @gingerindian1141
      @gingerindian1141 Před 8 lety

      +Bananasauce There is a big learning here - emotions always influence logic. if you are negotiating with a person/persons and your tone, your word choice, your body language, the ideas you present - are causing either an accumulative emotional antagonistic effect then that dial she referred to is going the wrong way for you. This lecture only means something if you have to negotiate at a significant level every day or so. Hence why it seemed a worthless event to you.

    • @tookool4school
      @tookool4school Před 8 lety +2

      +Greg Ingram no shit sherlock. i said they were random facts not worthless, but thanks for making an assumption.

    • @tookool4school
      @tookool4school Před 8 lety +1

      +Sesamestreet9080 yes very true :)

    • @gradingterminal807
      @gradingterminal807 Před 7 lety

      +Greg Ingram logic is a falLos symbol humanic recognition nurture them nature ... for that reason only endure
      divine çomedy nologic is not negotiation as positive perceptilog

  • @christoforosmk
    @christoforosmk Před 3 lety

    she is from greece !

  • @TrioPack2222
    @TrioPack2222 Před 6 lety

    The negotiations were short.

  • @afaisal91
    @afaisal91 Před 6 lety

    My muscle actually twitched when she said run

  • @karolboratynski9685
    @karolboratynski9685 Před 6 lety +7

    "If you are in defense position reposition yourself" And no explanation given or example. Not very practical mention.

  • @SolidHelion
    @SolidHelion Před 4 lety

    I have some really bad news for Swiss corporations if this is the best they can hire..

  • @itzzcuzimwhiteee
    @itzzcuzimwhiteee Před 9 lety +4

    ehh

  • @LieveVereycken
    @LieveVereycken Před 6 lety

    X

  • @veronajurgen3173
    @veronajurgen3173 Před 7 lety +79

    how to talk for 15 minutes without saying something...

    • @MeliGirlM
      @MeliGirlM Před rokem +3

      She said a lot. Maybe you should watch again with an open mind.

    • @itssaranroy
      @itssaranroy Před rokem +3

      How to hear, without listening.

  • @SKtheGEEK
    @SKtheGEEK Před 5 lety

    why exactly you are talking ???

  • @Salwa-Alnkhli
    @Salwa-Alnkhli Před 8 lety

    خسارة مافي ترجمة 😐

  • @BJ-dd9ek
    @BJ-dd9ek Před 5 lety

    i repeated this video more than 5 times. but i think this is not good video.

  • @antons6417
    @antons6417 Před 7 lety

    Lacking

  • @edla4967
    @edla4967 Před 2 lety

    I negotiated with a grizzly bear.. I lost

  • @MarkJeffries
    @MarkJeffries Před 6 lety +5

    I'm sorry but this is simply a collection of random words and the unconnected quotes of others. I was hoping for some fascinating content...The search goes on.

    • @nighthawkviper6791
      @nighthawkviper6791 Před 4 lety

      Purdue replaced Trump's Art of the Deal with this meathead, vomiting the work of others.

  • @zipperwax8372
    @zipperwax8372 Před 7 lety +1

    I heard goat, maths and .......zzzzzzzzzzzz. Where's the money?

  • @yurypopov6149
    @yurypopov6149 Před 2 lety +1

    I have a mixed feeling after watching that video. Definetely presentation skills should be mastered, still I am convinced that she rehersed several times.
    The fundamental fear that anyone can relate to - is fear of not be liked. That fear transforms in the motive to prove others that you deserve to be liked. But no one really cares.
    You either come and appear who you are and transfer a signal of genuine person. You either step out of comfort zone and be a completely different person. Being in between - just not convincing.
    The subject is very wide and it starts with ethimology of word negotiate, that have roots back to time between Roman wars, when you can do nothing "otios" or you make yourself busy "neg otios". So negotiation and business are indeed simular words... and so on...

  • @kingech_B15
    @kingech_B15 Před 2 lety

    THick

  • @ssc_cgl_2024_topper
    @ssc_cgl_2024_topper Před rokem +1

    Kids attendance here😂

  • @kelvindiaz6139
    @kelvindiaz6139 Před 5 lety +2

    thick women winning

  • @benotaku3296
    @benotaku3296 Před 7 lety +1

    The presentation is all over the place and not captivating. She perhaps has the facts but she does not take us from point A to point B.

  • @1914_
    @1914_ Před 7 lety +3

    Thick af damn

  • @vikivoicecoach
    @vikivoicecoach Před 3 lety +1

    I did not learn the art of negotiation, not a great talk

  • @guillaumenouri6903
    @guillaumenouri6903 Před 8 lety +2

    She blatantly stole that story at the beginning about the buck and the barn... It's from the book 'how to win friends and influence people' by Dale Carnegie, which has sold over 16 million copies. I don't doubt for a second that she has read that book since she's into business. Check it out if you want, chapter 3 of the book on the second page of the chapter. It's a great story with a practical moral, just no need to pass it as one of hers...

    • @polinaruseva9752
      @polinaruseva9752 Před 8 lety +3

      +guillaume nouri - Hi Guillaume, I see your point, at the same time I hope I can change your opinion with this small clarification: I know Maria personally (she is a good friend on mine). She grew up in a farm and her dad keeps a nasty scar from that buck's horns... I think it is ok for something described in a book to also happen in real life :) I guess the buck makes a good example of how to influence animal behaviour and I bet it is described in more than one book. Best, Polina

  • @rowanwood5397
    @rowanwood5397 Před 4 lety

    greece produces a lot of geniuses, and a lot of peasants. i wish they could elect a leader to fix their systemic problems.

  • @Lyndonkabillion
    @Lyndonkabillion Před 3 lety

    china

  • @tubemate007
    @tubemate007 Před 4 lety +6

    The worst TED talk?!? Ever watched!

  • @Aviao100
    @Aviao100 Před 8 lety +3

    dont understand anything

  • @lindor1695
    @lindor1695 Před 4 lety +1

    Over weight immigrant teaches Americans negotiations.

  • @BJ-dd9ek
    @BJ-dd9ek Před 5 lety +3

    Her lecture is too sleepy

  • @alinabizadeh9989
    @alinabizadeh9989 Před 8 lety +3

    she moves more, talks slow.. headache