That's weird, the power button should turn the device on! Yes, that's why I called you! Uh....... yeah, yours is broken. Thanks for calling, have a wonderful day!
Yeah its weird, that's why I'm calling you. Its actually not weird at all in that case. It would be actually weird if I called customer service just to say "hello, my device is working perfectly, have a nice day!"
It can be very stressful, especially starting out. The pressure in your mind of being the "professional" in the situation when you don't know whats wrong. Easiest way to alleviate this stress is to be honest with your customer in saying that you don't know but are looking in to it, then perform research contacting co-workers, specialist, guides, etc. off the phone.
As a previous worker in customer service there's an existential feeling of dread that fills your soul once your realize the customer is experiencing a problem completely foreign to the past 100+ calls you've answered in 2 suggestions 💀
Why tf you answer 😭 nah I'm fucking around but that's so inefficient to not have call reps of various levels of experience to be able to handle any call because obviously one size doesn't fit all 💀
@@that_deadeyegamer7920 I'm sure they can. They're just out of touch with it because most of the callers just accidentally turned some shit off or didn't realize that they could turn it back on. It stops working, they're not tech savvy, so they just call. What's the point of going through hoops to solve a complicated problem without eliminating the simple stuff first?
Really? I've been wanting to apply for helpdesk or something but I've been holding off on it b/c I don't know if i'm ready. Is it normal for the new people to ask retarded questions?
id always tell people to hold a flame under the phone to assist in heating up the battery before they need a replacement. Tried and true method to jumpstarting the phone battery. Edit - everyone whilst this is a tried and true method that can temporarily jumpstart a phone, no I have never told customers to put an open flame directly under their phone to turn it on. It was a joke.
@@dylanschmeichel2008 Interesting. An even better one would be to yell at your callers: "y'all get ba' to work ya' dirty hippies and buy a new deevice to support the ehconomy!". The best "support" is proper motivation.
I would be afraid some guy would set his phone on fire or misinterpret the directions and hurt himself. That is a very bold solution, sir. Good for you convincing people to do that.
bro it works a lot though. or checking if the device has power. He said he charged it and it didnt come on. How does he know he charged it? the outlet could have a switch. These questions are people with very little knowledge. You would be surprised how many "IT people" i have talked to that didnt even do basic tsing before calling. Like link lights and stuff.
@@VirtualHolocaust if the device actually had power it would have turned on….which then he wouldn’t had been having issue turning it on…so he wouldn’t be calling for help in the first place. He literally said he even tried using the charger to charge it and it wouldn’t work but the charger worked for other devices.
@@VirtualHolocaust wtf are you even talking about? Tell the truth about what? Why would I have to call and waste my time for help if I was lying about turning it on?
@@lil_jon411 Exactly. Why would you. But it happens. people are much less intelligent than you might consider. trust me i get it. people will call in to complain their computer wont turn on and it got unplugged. tons of people are just on cruise control and dont even consider fixing a issue themselves.
"I heard you have an issue with the device not turning on?" Specialist definitely wouldn't even know that much. Every transfer is a clean memory wipe of all your progress.
It's especially painful when the automated pre-screening process has you locate your member ID and when you finally have that and punch it in, the customer service rep just asks you your name. Like they don't even do shit with the info you give them in the pre screen.
😂 this because we don't want to deal with THAT problem. Takes way too long, too close to break, or getting off or we finally slow. It's a smart tactic 😆
The fear I get when a customer comes through with a question that is not in the handbook is insane. Also yes we do transfer these customers to God as seen here.
Tech support: “Hi, I’m here for the interview!” “What’s your power?” TS: “I can teleport people away” “That’s fantastic that could be really us-“ TS: “But only after they ask me a slightly above average troubleshooting question” “GET OUT!”
As someone who was studying for the CompTIA A+ certification (a certification that shows you can troubleshoot and fix computers) and worked at helpdesk for an IT paid internship I can confirm that we are taught to ask the most bare minimum and most common sense questions before deep diving into the actual problem. You have to understand how many people nearly throw away a perfectly good laptop because their charger wasn't actual plugged into the wall last night and the battery on the laptop was dead. Or someone losing internet for hours just to learn that a mouse ate the ethernet cable and they just needed a new one. So instead of opening up the computer and disasembling it we ask very no brainer questions because sometimes its such a no brainer that you don't actually check if it was an issue. And yes, powering it off and on can magically fix it because there are multiple complicated parts moving in a computer that sometimes needs a soft reset for it to start working properly. Now, the teleporting and being the chosen one is something... I am not allow to discuss... iykyk
As a tech person I can say that turning it off and back on fixes 90% of problems plaguing electronics everytime. Now, as a tech person I've also been on the other end of this where I have to explain that I've already done most everything the other tech suggests. It's hilariously eye opening because you realize very quickly just how you sound.
I work for a tech company and have had to call IT who’s first question is always “Did you turn it off and on again though?” Like bud. You know I did. Next step please 😂👏🏻
I work at IT service desk at a big company. None of us are taught or even can resolve any issues. We just suggest to do the basic troubleshooting steps based on what we think is supposed to be basic troubleshooting and if it still doesn’t work we engage L2 teams.
If the device ain't turning on and the charger's working? U got a hardware issue or the customer's lying and both are not great for trying to solve the problem
It’s because he knows he’s a being that should only be summoned on very rare occasions, and when he realizes the problem is beyond the scope of even his powers, he realizes that it’s something that could endanger the very fabric of the space-time continuum
@@aaronsalenga3221 This is what occurred to cause The Great Rip in 349 c.d. (Celestial Domini) and was foretold by the Technological Seers that: "One tyrannical entity, seemingly in need, seek out the ways of 'The Scrolls of Mending' for the replenishment of the unresponsive."
I was just wondering about this too lol, especially in this video where he screams “LEAVE ME ALONE!” I can imagine a scenario where the neighbors are having guests over and they hear Caleb screaming in agony. The guests would be concerned, but the neighbors are unfazed at that point lol. “Oh don’t mind him. It’s just Caleb being Caleb”
As someone who currently works in tech support, I can confirm that we indeed have a special place for people whose issues cannot be resolved by pressing the power button.
I like this comment because it’s read 2 ways. Read it again. 😂 “…by pressing the power button.” 1. Could mean the power button on the device in question. 2. Could mean resolving the tech’s problem by pressing the button “End Call”.
The rage at 1:39 being contained for the desire to be courteous being reinforced by how suddenly eloquent Caleb gets is super good. Solid. Adds an entire layer to the skit.
Facts. It seems so genuine almost like he’s not acting or something. Small details like that are pretty immersive. It definitely adds a layer of relatability LOL
Ima need a part 2 for dis right here... and fast! Not the Tech Support part, but him being the Chosen One and getting transferred into/out of the Simulation. Lol
As someone who’s been an IT specialist for 87 years at every company… I can confirm we are taught to ask the most basic questions without actual knowledge on how to fix the problem.
I LOST IT THERE I WAS LOOKING TO SEE WHO ELSE POINTED OUT THAT PART LOLLL It’s like, you’re trying so hard to make sure you remember that they’re just another person trying to do their job, BUT MAN SOMETIMES YOU’RE ALSO HOLDING ON BY A THREAD
I had a friend who did tech support via phone, and this is way too true. They get a handbook that has a bunch of pre-written answers and if it's not in the book, you "elevate" the problem to someone who can actually solve it.
it makes sense tho , its best not to clog those lines when it could be the case of an idiot customer, and normally, the person who can fix it is busy with shit from above the chain. from experience btw.
It's not really their fault, they probably have that first person with the pre-written answers because there are too many stupid or elderly people asking what a 'USB' is or where the power button is.
Nope. If u escalate it. They will pass it to a supervisor who have less tech experience.😆 Believe me, i know. Thats why im giving tips on how to easily escalate a call, by asking for sup 3x.😆 Most of the sups are trained to manage not for tech.👍 Anyway, please ask for sup always.😁 That is a big help for tech agents.😁
From the tech support side this is honestly pretty accurate. Real talk right now we do *not* know how to fix your shit if it's actually broken our job is mainly just to help old ladies who don't know how to turn things off and back on again. If your problem extends beyond that we *will* panic and not know what to do.
I feel like that’s kinda a low bar for an actor lol Caleb is good at acting out characters for his videos, but I feel like if “acting as two different characters” is extraordinarily impressive, expectations may be too low
@@TThorn1 A he's not really an actor, B a lot of CZcamsrs that do skits will play different characters but they feel like more or less the same person. Caleb a lot of the time makes me forget it's just him on screen
As someone in the tech field….. very accurate a special place mentally for both tech and none tech people who desperately try to use this to fix all tech problems 😂
At the same time, there really do be customers who are even more tech illiterate somehow that those questions end up fixing their "issue". It's...interesting
This is honestly quite accurate. Companies like Apple will intentionally not teach their tech support employees anything even remotely complicated, so they can get the caller to buy a new phone, as this means more money for them. Edit: Y’all should stop using Twitter. I’m probably wrong in a lot of ways, but what I do know is that companies are assholes, and there’s no doubt about that. If you had a product easily repaired by the company who made it for a good price, then good for you, but there’s a lot of scenarios in where that didn’t happen, Apple or not. So, this comment doesn’t need any more replies trying to correct me or anyone else in this chain. Y’all are so willing to laugh at eachother’s mistakes like they’re complete fools, but we’re all still human.
@@Andrew-pq3lj uh.. depending on timeframe of issue relative to device purchase? You think every customer service call is someone who just bought their device? Lol
@@oiinahgiiusadurrybrahchuck7209 lmao what? Most smartphones are insured these days. It takes all of 5 min to get a replacement phone regardless of timeframe. This is 2022 not 2002. What a dope 🤣
As one who does tech support, they usually do not prepare us well enough to handle most issues. Keep in mind, we are average Joe's. Most of us have little experience with going in-depth with the thing we're supposed to help fix. The ones who would have that level of knowledge are not working at a damn call center, lol. Aside from the classic "turn it off and on", sometimes they'll give a whole run-around list of steps that of course also don't help. And only after doing thst with ten agents will we then take a look at the account notes and someone will decide that maybe you need another device. Oh, but it will not be new! It'll be someone's crummy returned device that the company will swear has been checked and it works 😉 It won't work. You'll be back to having the same issue or another issue. I know it's frustrating, but we are the gatekeepers of a corporation that does not want to lose any money and unwilling to admit when they have a shitty product on their hands. I now do tech support with my state's agencies and I have the backing of our dev team when shit goes south (like last Friday, kudos to them for resolving things very quickly though when it happened). I never want to do device tech support again 😣
Call centers are basically the lowest circle of hell as far as help desk jobs are concerned. Competent people know they're a hellhole and stay away unless they don't have a choice, but less haphazardly thrown together help desks can be a great place to work in the field. Also it's important to note that those seemingly dumb questions are what resolve 90% of issues. If someone is adamant on asking a slew of obvious questions, it's because their past 20 calls were from people who didn't try those things.
@@danielhounshell2526 True, I didn't mention that last part either. Sometimes a question seems obvious but I still in my new job have encountered person after person who still haven't tried the obvious. A website will give an error and they just throw their hands up and make a phone call with no attempts to resolve it themselves. 9/10 times, the page timed out and they have to start over again. Or they're trying to upload a document and the page clearly says it needs to be a PDF...so why are you trying to upload a jpeg of a picture of the documents you took with your cellphone? 🤦🏾♀️ The beautiful thing about my new job is that we're a small office and not a lot of us are on the phone (that's not the beautiful part, lol). Voicemails can be left and I always call people back, usually as quickly as I can, but sometimes it can take up to an hour, or maybe I'm out on lunch. In that time, sometimes they resolve the issue themselves. Just had quite a few of those today. Makes my day so much easier and makes people think for themselves a little bit instead of being spoonfed an easy answer.
As someone who's been a senior specialist for a couple of years now it still baffles how our chat advisors set a callback with the senior desk with minimal probing and troubleshooting. Also getting calls from first level tech support and hearing them completely freak out or be hella confused about what to do is so accurate. With all that being said do NOT skip the simple steps.
Caleb, I hope you know you've set up a massive expectation to see a sequel to this. Well done, I haven't wanted a sequel that didn't exist like this in a long time.
The tension this man Caleb can build is ridiculous. XD And the heavy relief that came over the support guy the moment he found “Seek Specialist” had me dying already
As a call repair agent for an isp, there is an exact reason why we speak EXACTLY like in this video with the Thats weeiirrddd and always something in response; 1. We use call flow programs that make us ask the same thing everything for most all situations 2. We are constantly being listened into by both higher ups, programs that record all sorts of metrics including dead air, and when we can't figure an issue out, thats when we ramble on since we are trying to fill the air while looking up more instructions; and third, the most annoying thing, call centers are no longer weighing customer surveys as much and implementing an a.i. program that is "designed to see if empathy is used" and if we don't follow an extremely tight and annoying soulless script, we are hit; all these metrics control our pay, our shift bids, and being able to get off work, and our company ranking, and ability to be promoted. We sound like assholes because we literally have to, we know we sound stupid, we don't have a choice
I worked for an isp in a call center, too. Luckily i got a different job RIGHT as it was switching to the AI. I had a 97% customer satisfaction rate(most of that 3% was old people hitting the wrong buttons, and they said so in their actual messages lol) and that shit was about to tank with the empathy AI, I know it. Also it should be noted that most people who call, have not checked if its plugged in or on. They just panicked when anything was off and called.
@@mnArqal93 OR neither of them knows where they're getting teleported and it can be anywhere in the universe, maybe you get teleported to LA or to the sun!
As someone who worked in customer support, I can tell you this: Those questions about turning the device off and on again are asked because more than half the customers are not smart enough to try those steps.
@@Kekira In my experience (I worked in Customer Support as well), those people tend to be adults or elderly people with no experience in troubleshooting their devices, and they were no idiots. I remember some of them knowing some troubleshooting processes, and that was only because they had already experienced some error with a device in the past. I agree, it can be really annoying, but think about it. As a personal story, the time I built my first computer, I remember I couldn't get it to turn on. I thought it had something to do with the power supply or maybe some badly connected component, or maybe a malfunction with a component, or maybe a cable in the wrong place. After about 1 hour of trying to resolve the issue, I realized that I had not connected it. Hahaha! Jesus, I felt like an idiot, but sometimes people overlook the simplest things
Also worked in and manage a small CS support team. I found out pretty quickly that a better way to check if they at least tried it is to just ask what steps they've already attempted. We also have a lot of senior customers who wouldn't think to try it though
As someone who only calls tech support after I've turned it on/off again, taken the battery out/unplugged it for 10 seconds, checked the wall plug, checked the household breakers, checked EVERY. SINGLE. SETTING., checked the signal, cleared the cache/history, cleaned all electrical contacts, checked all physical connections between devices, tried a different (cord/disk/memerycard/USB drive/ what other other attachable device), and made sure the button is still properly functioning as a button, this is accurate...
Haha this was me when I used to do live chats as an intern (I currently work in IT support in the same company I did my internship in). I'd be panicking, frantically searching up answers in our KBA guide or checking previous tickets to see if that issue had come up before, or asking my coworkers on Teams for help, who wouldn't always answer straight away. If I took too long the customer would start typing "Are you still there"? It was such a relief whenever I got to say "this issue is too complicated to sort out in chat, I'll open up a ticket for you", it gave me more time to look through the "cheatsheets" as I called them😅
This is amazing. I their defense when I was studying to be a computer tech we were taught to go over the the basics no matter what because a) the last thing you want is to be on a call for two hours (or worse, actually go to the site) and find out that the power cable wasn't actually plugged in and b) those simple things solve 95% of problems.
Seriously. I used to help people trouble shoot smart devices and was helping out someone who was losing their shit over their phone's display not working. After taking a close 10 second look, turns out the screen was just fully dimmed.
And it’s those simple things we tend to overlook cuz we’re dealing with life and just get frustrated to where we can’t see or think clearly. Really gotta give props to customer service and swallow our pride every now and then
i understand that. even more since it someimes have taken me 10min to an hour to realize such simple things are wrong. but still feels frustrating when you call for support for something actually not working and you sit 10 minutes trying to convince them it isn't such a small stupid thing that's the issue
As someone going to school for IT, we ask those questions because there are Sooooo many stories of people not charge stuff or turning it on or checking that it’s plugged in. There’s a story about a help desk guy walking a lady through trouble shooting her PC, going through everything you can, to the point he’s about to ask her to open up the case, only for her to complain it would be to dark to see. He asked if she could turn on a light, and she only then tells him the whole block in in a blackout. Most people think those questions are stupid, unfortunately “most” is only about 60% of people. The other 40 need to be told to plug in there device and turn it on to make it work.
this story was great! exposition ✅ well written characters ✅ plot holes/armor ❌ a well written set up for part 2 ✅ short and gets to the point ✅ all in all, great story! 9.5/10
I've had this happen to me a few times, most notable being a summer job where I decided it would be a great idea to update the age old softwares server and applications on a day where the office people were out and about. As expected, it crashed and burned about halfway into the process and I spent about 3 hours on the line with the companies customer service. I think I had to explain to four people that I had already done all the standard stuff and then I got routed to the higher level. I got to the third level support who are supposed to be able to solve it, they spent 30 minutes trying and failing and then routed my call to the dev that designed the whole system and was at this point working in another department. He then spent another 1.5h on the phone with me and actually helped me get it fixed by like 8 pm. Told me in the 2 years since he'd left that department I was the first call he got about his system. Honestly felt super weird to basically burn through the people whose job it is to fix that stuff and just reaching the next level until they had to call in their equivalent of SWAT..
It's a mental challenge taking those calls. I would love to see Caleb do the other side of it: the customer service rep trying to keep their patience while the caller blabs on oblivious not listening to the support. I've seen all kinds
“My good sir, I regret to inform you…”
Fucking lost it here
Saaaame lol
I create entertaining videos as well
@@yungblattt I watched them and they suck
same 🤣🤣🤣🤣🤣🤣🤣
@@legendaryfrolox6285 you fell for it, you gave him views
“That’s weird…” is the MOST ACCURATE customer service line ever..
As a software developer when I am brought on this is massively accurate lmao
That's weird, the power button should turn the device on!
Yes, that's why I called you!
Uh....... yeah, yours is broken. Thanks for calling, have a wonderful day!
I Used It All The Time When Me Or The Customer Can't Find What They're Looking For
Usually it's a result of a software engineer somewhere upstream saying the same thing but doing nothing.
Yeah its weird, that's why I'm calling you. Its actually not weird at all in that case. It would be actually weird if I called customer service just to say "hello, my device is working perfectly, have a nice day!"
I never thought that the customer support guy would be having a panic attack at the same time I was, the more ya know.
Speaking as someone who partly is involved with Customer Support I can assure you that usually we are panicking way earlier.
Faccs niggas gotta research how to troubleshoot your problem and pretend to be confident that it’ll work
i worked for discover as one of the customer support people and i lasted three days. It was the most anxiety inducing thing ive ever done
Man, never worked as one, but I've essentially been one for mom, dad, stepdad, uncle...
It can be very stressful, especially starting out.
The pressure in your mind of being the "professional" in the situation when you don't know whats wrong.
Easiest way to alleviate this stress is to be honest with your customer in saying that you don't know but are looking in to it, then perform research contacting co-workers, specialist, guides, etc. off the phone.
"Don't touch it!" I would have dropped it if someone yelled at me like that over the phone 😆
Same lol
You could hear him be like DAMN over the phone aftert that lol. 1:00
@@historyman1652 that “daaaaamn!” took me tf out
@@TheDealer1228 right lmfaoo
Frfr😂😂😂
As a previous worker in customer service there's an existential feeling of dread that fills your soul once your realize the customer is experiencing a problem completely foreign to the past 100+ calls you've answered in 2 suggestions 💀
Why tf you answer 😭 nah I'm fucking around but that's so inefficient to not have call reps of various levels of experience to be able to handle any call because obviously one size doesn't fit all 💀
@@that_deadeyegamer7920 I'm sure they can. They're just out of touch with it because most of the callers just accidentally turned some shit off or didn't realize that they could turn it back on. It stops working, they're not tech savvy, so they just call. What's the point of going through hoops to solve a complicated problem without eliminating the simple stuff first?
This is so factual. That's why we do email support hahaha
surprised that it’s apparently not more common for customer support to ask the customer what they’ve tried already
@@miscl_anon because most customer are not tech savy if you ask them "have you turned it off and on?" they might say yes when they in fact did not
As a former call center rep, this is SO ACCURATE.
I create entertaining videos as well
@@yungblattt no you don't
Really? I've been wanting to apply for helpdesk or something but I've been holding off on it b/c I don't know if i'm ready. Is it normal for the new people to ask retarded questions?
Shiet hows the alternate dimension where you teleport your chosen customers
Bro it’s been 14 minutes. How do you already have 287 likes tf?
"I got transported to another world after calling the customer service"
Sounds like a legit light novel title to me
You mean isekai?
Basically transfered him to his superviser.
@@boomgirlbuckolight novel isekai
@@boomgirlbuckoisekai means they died
I need part 2 that ending wtf
frong
he doesn't do part twos.
@@eddyk452 superhero interview
@@swaggerdagger8976 name another if you are so bold.
“A-“
As someone who used to work with tech support, can confirm - those two steps work 90% of the time and it gets a little scary when it doesn't lmao
id always tell people to hold a flame under the phone to assist in heating up the battery before they need a replacement. Tried and true method to jumpstarting the phone battery.
Edit - everyone whilst this is a tried and true method that can temporarily jumpstart a phone, no I have never told customers to put an open flame directly under their phone to turn it on. It was a joke.
@@dylanschmeichel2008 Interesting. An even better one would be to yell at your callers: "y'all get ba' to work ya' dirty hippies and buy a new deevice to support the ehconomy!". The best "support" is proper motivation.
I'm getting ready for my first IT help desk job and I can't wait for repeating the same lines over and over again
I would be afraid some guy would set his phone on fire or misinterpret the directions and hurt himself. That is a very bold solution, sir.
Good for you convincing people to do that.
@@dylanschmeichel2008 bro wtf lmao you're gonna have people setting their phones on fire
Speaking as a former customer service rep, there is no “specialist” we just transferred you to another regular rep with the same authority as us lol
Naur it's trew it;s trew
Maybe at ur shit place because there is actual departments and specialists who work on certain problems, at proper companies that is.
@henri cela
who asked
Yep.....
@@TheAlbaniaGaming we do not care
Caleb's technical support representative's face, after he asks, " Have you tried turning on the device using the power button?" is just priceless.
bro it works a lot though. or checking if the device has power. He said he charged it and it didnt come on. How does he know he charged it? the outlet could have a switch. These questions are people with very little knowledge. You would be surprised how many "IT people" i have talked to that didnt even do basic tsing before calling. Like link lights and stuff.
@@VirtualHolocaust if the device actually had power it would have turned on….which then he wouldn’t had been having issue turning it on…so he wouldn’t be calling for help in the first place. He literally said he even tried using the charger to charge it and it wouldn’t work but the charger worked for other devices.
@@lil_jon411 bro you for real think that you can trust you dummies to tell the truth?
@@VirtualHolocaust wtf are you even talking about? Tell the truth about what? Why would I have to call and waste my time for help if I was lying about turning it on?
@@lil_jon411 Exactly. Why would you. But it happens. people are much less intelligent than you might consider. trust me i get it. people will call in to complain their computer wont turn on and it got unplugged. tons of people are just on cruise control and dont even consider fixing a issue themselves.
1:33 "have you tried turning off your device and back on again?" "*Unintelligible noise*'
Has me rolling for some reason lmao.
"I heard you have an issue with the device not turning on?"
Specialist definitely wouldn't even know that much. Every transfer is a clean memory wipe of all your progress.
Yeah things were fishy from that moment on. The ending makes perfect sense.
It's especially painful when the automated pre-screening process has you locate your member ID and when you finally have that and punch it in, the customer service rep just asks you your name. Like they don't even do shit with the info you give them in the pre screen.
czcams.com/video/gQViqN42Ak4/video.html
🤣🤣🤣
czcams.com/video/b1HTDwu-nR8/video.html 😳😂
I honestly want a continuation to this to see exactly what he's "chosen" for.
On God though
I bet he either gets drafted into customer service OR he gonna get straight isekaid again
Ong!!!
The ability to break any device
I totally agree
I once was on the phone with tech support and as soon as i told them my problem they hung up on me.
“So you can’t even cut it on or off again?”
*Hangs up*
😂😂😂
😂 this because we don't want to deal with THAT problem. Takes way too long, too close to break, or getting off or we finally slow. It's a smart tactic 😆
The way he looked at the phone after "using the power button” 😂
My mom does the same thing 💀
I admire his restraint. He ALMOST threw his phone through the window, but pulled back. True strength.
He is indeed the chosen one
me after elden ring
That was the best part of the video for me, because my phone would have disintegrated at that point.
truly the chosen one...
He knew that if he threw it out the window, it would somehow still end up in the toilet.
The fear I get when a customer comes through with a question that is not in the handbook is insane. Also yes we do transfer these customers to God as seen here.
I be making entertaining videos as well
@@yungblattt If you really made entertaining videos, you wouldn't have to tell people that you made entertaining videos.
Have you tried using the ultimate handbook, google?
@@evergreatest7644 owo, that's going to leave a mark.
I am going into Helpdesk classes this year, and man I already have anxiety when I think about not knowing the answer..
“Which is turn on.....IN THE FIRST PLACE”😂😂😂😂😂😂😂😂😂😂😂😂😂😂 OMG IM DEAD😂😂😂😂😂😂
"Did you turn it on?" Is one of the most valid and necessary questions
You forgot that part where they leave you on hold for like 20 minutes and play royalty free music
I was waiting on that😂
Some of that music is pretty good though ngl
And then cancel your call
And then at the end of it all, try and sell you a new one
Deadass
Tech support: “Hi, I’m here for the interview!”
“What’s your power?”
TS: “I can teleport people away”
“That’s fantastic that could be really us-“
TS: “But only after they ask me a slightly above average troubleshooting question”
“GET OUT!”
i love how people still make references to that legendary series
*get out get ouuuut GET OUUUUUUUT*
And then he gets out using that power
I want another episode of that.
Then the door opens & you hear: "Hey, I'm here for the interview"
His reactions and expressions are just brilliant. I’m in pain from laughter
As tech support, you'd be surprised how many times those questions fix the problem no matter how many times the customer said they already did it.
As someone who was studying for the CompTIA A+ certification (a certification that shows you can troubleshoot and fix computers) and worked at helpdesk for an IT paid internship I can confirm that we are taught to ask the most bare minimum and most common sense questions before deep diving into the actual problem.
You have to understand how many people nearly throw away a perfectly good laptop because their charger wasn't actual plugged into the wall last night and the battery on the laptop was dead. Or someone losing internet for hours just to learn that a mouse ate the ethernet cable and they just needed a new one. So instead of opening up the computer and disasembling it we ask very no brainer questions because sometimes its such a no brainer that you don't actually check if it was an issue. And yes, powering it off and on can magically fix it because there are multiple complicated parts moving in a computer that sometimes needs a soft reset for it to start working properly.
Now, the teleporting and being the chosen one is something... I am not allow to discuss... iykyk
Ah, i see the gold 'ole NDA in effect still
I never really knew the Lovecraftian gods had NDA'S until recently.
Indeeeeeed indeeeeeeed
Nobody:
Me Reading The Last Part:😳
Also Me: Aw Hell
But how can you power it on and off, if it doesn't power on
Why does this actually feel like a cliffhanger for a series? I find myself genuinely wanting a part 2 : )
Because you watch to many shit movies
Same!!!
me as well
@Ralina Mirahasorry miss im not german
Agreed we need part two.
I've had so many problems with customer support that at least 99% of the time, nothing they suggest actually works
My favorite part about this skit is hearing the customer service reps clearly hyperventilating and screaming through the mic from the other side
As a tech person I can say that turning it off and back on fixes 90% of problems plaguing electronics everytime. Now, as a tech person I've also been on the other end of this where I have to explain that I've already done most everything the other tech suggests. It's hilariously eye opening because you realize very quickly just how you sound.
Can confirm.
Yeah problem is you have no idea whether you are dealing with.
I work for a tech company and have had to call IT who’s first question is always “Did you turn it off and on again though?” Like bud. You know I did. Next step please 😂👏🏻
The most important step is turning it back on, people get confused by this all the time
I work at IT service desk at a big company. None of us are taught or even can resolve any issues. We just suggest to do the basic troubleshooting steps based on what we think is supposed to be basic troubleshooting and if it still doesn’t work we engage L2 teams.
I appreciate how the specialist went into a state of panic faster than the regular support guy
If the device ain't turning on and the charger's working? U got a hardware issue or the customer's lying and both are not great for trying to solve the problem
Bruhh😂😂😂
It’s because he knows he’s a being that should only be summoned on very rare occasions, and when he realizes the problem is beyond the scope of even his powers, he realizes that it’s something that could endanger the very fabric of the space-time continuum
@@aaronsalenga3221 This is what occurred to cause The Great Rip in 349 c.d. (Celestial Domini) and was foretold by the Technological Seers that: "One tyrannical entity, seemingly in need, seek out the ways of 'The Scrolls of Mending' for the replenishment of the unresponsive."
czcams.com/video/gQViqN42Ak4/video.html
I’m CRYINNGG!!!! 😂 😂 💀That scream from the Support tech was so random lol
Caleb screaming “Don’t touch it!” To the customer version of himself had me rolling lol
One of the most underrated things about Caleb's stuff is the camera work, I swear. On God it makes the skits even way funnier 🤣
I create entertaining videos as well
U haven't watch the video
Bro expresses the most primal human reactions to these situations
@@marquisesegrede9995 Tf?
@@yn_sekai they responded before it was humanly possible to watch the whole video
I’m curious if Caleb’s neighbors ever hear him screaming when he is recording videos. Like, especially if it takes him a few tries to get it right. 😂
They hear everything. But the show must go on 😂😂🐉✊🏽
Imagine all the crashing chairs they hear
Hearing someone shout LEAVE ME ALONE sound kinda creepy
I was just wondering about this too lol, especially in this video where he screams “LEAVE ME ALONE!”
I can imagine a scenario where the neighbors are having guests over and they hear Caleb screaming in agony. The guests would be concerned, but the neighbors are unfazed at that point lol. “Oh don’t mind him. It’s just Caleb being Caleb”
Knowing them they prob went "he's making a video again"
I expected the second guy to speak in an "impossible to understand" technical jargon.
I love how wide his eyes were when he said that 😂
As someone who currently works in tech support, I can confirm that we indeed have a special place for people whose issues cannot be resolved by pressing the power button.
What is it called? “Hell?”
@@mojojoji5493 I hollarded!!🤣🤣
It's called 'ring around the transfer button'
Congrats, we're gonna talk to senior support and get a ticket submitted to engineering. Have fun!
I like this comment because it’s read 2 ways. Read it again. 😂 “…by pressing the power button.”
1. Could mean the power button on the device in question.
2. Could mean resolving the tech’s problem by pressing the button “End Call”.
The rage at 1:39 being contained for the desire to be courteous being reinforced by how suddenly eloquent Caleb gets is super good. Solid. Adds an entire layer to the skit.
Facts. It seems so genuine almost like he’s not acting or something. Small details like that are pretty immersive. It definitely adds a layer of relatability LOL
this just gets better the more times you watch it. you created so many questions and answered absolutely none of them 🤣🤣
Ima need a part 2 for dis right here... and fast!
Not the Tech Support part, but him being the Chosen One and getting transferred into/out of the Simulation. Lol
As someone who was thrown into a low paying tech support job at a young age, this is accurate
How many Chosen Ones have you encountered? And where are they now...? I just want a hint as to what Part 2 is going to be.
@@Arendelft only 3, but I can not disclose where we transport them to... 👀
Jk, we just transfer you to some dude probably named John who's worked there 30 years and actually knows what he's doing LMAO
@@naudalyke LMFAO 😂
As someone who’s been an IT specialist for 87 years at every company… I can confirm we are taught to ask the most basic questions without actual knowledge on how to fix the problem.
Those are rookie numbers
87? Pft.
IT does not even exist when I became a tech support.
lol good one
bruh i started tech support before my great great great great great great grandmother was born git gud
Well even if you know how to fix it, you need to follow the instructions , unless if you want your points deducted on your bonus.
That frustrating and ready to throw your phone moment is oh so real 🤣🤣🤣
He's elevating the urgency of the problem and bringing it up to his manager, God himself.
1:39 That "MY GOOD SIR" when trying to hold it in together was so accurate😭😭😭
I LOST IT THERE I WAS LOOKING TO SEE WHO ELSE POINTED OUT THAT PART LOLLL
It’s like, you’re trying so hard to make sure you remember that they’re just another person trying to do their job, BUT MAN SOMETIMES YOU’RE ALSO HOLDING ON BY A THREAD
I had a friend who did tech support via phone, and this is way too true. They get a handbook that has a bunch of pre-written answers and if it's not in the book, you "elevate" the problem to someone who can actually solve it.
And then the group you elevate them to has the same book. 😆 I used to be in that group.
it makes sense tho , its best not to clog those lines when it could be the case of an idiot customer, and normally, the person who can fix it is busy with shit from above the chain. from experience btw.
*escalate
It's not really their fault, they probably have that first person with the pre-written answers because there are too many stupid or elderly people asking what a 'USB' is or where the power button is.
Nope. If u escalate it. They will pass it to a supervisor who have less tech experience.😆
Believe me, i know. Thats why im giving tips on how to easily escalate a call, by asking for sup 3x.😆
Most of the sups are trained to manage not for tech.👍
Anyway, please ask for sup always.😁 That is a big help for tech agents.😁
This is definitely one of his best pieces. Purely genius! Haven’t laughed so authentically in quite some time young lads.
From the tech support side this is honestly pretty accurate. Real talk right now we do *not* know how to fix your shit if it's actually broken our job is mainly just to help old ladies who don't know how to turn things off and back on again. If your problem extends beyond that we *will* panic and not know what to do.
Literally just “I don’t know, I didn’t think I’d get this far.”
All these years and I'm still impressed on how Caleb is able to play 2 or more very distinct characters
EZ
*Because of these years
I feel like that’s kinda a low bar for an actor lol
Caleb is good at acting out characters for his videos, but I feel like if “acting as two different characters” is extraordinarily impressive, expectations may be too low
@@recitationtohear damn i was waiting for "it" I sure hope "it" is not a virus
@@TThorn1 A he's not really an actor, B a lot of CZcamsrs that do skits will play different characters but they feel like more or less the same person. Caleb a lot of the time makes me forget it's just him on screen
As someone in the tech field….. very accurate a special place mentally for both tech and none tech people who desperately try to use this to fix all tech problems 😂
This man always drop interesting ideas for a movie and leave it incomplete
Goddamn. You perfectly represented the frustration we all feel when support asks us dumb shit
Worst thing is theres enough stupid/Nontechsavy people that wont do the basic jank they have to ask
i mean it's protocol and 95% of the time, turning off and on works lmao
@@i-ate-bread oh for sure. But when you're asked it again after already having answered before it can be irritating going in circles
The reason why they ask these seemingly simple questions is because most of the time, the obvious fixes are the issue.
@@CK-kd5pn most people calling youd assume would do that but since people are so stupid that clearly isnt the case
Having been in and out of customer service jobs this is so accurate. They’ll let anyone in the door no matter how tech illiterate they are.
At the same time, there really do be customers who are even more tech illiterate somehow that those questions end up fixing their "issue". It's...interesting
I forgot to add my outro man what?!!!!
What? The outro is there.
You’re chilling man
I love how this has so few likes lol
release it as a short part 2 pls
uh oh
This is honestly quite accurate. Companies like Apple will intentionally not teach their tech support employees anything even remotely complicated, so they can get the caller to buy a new phone, as this means more money for them.
Edit: Y’all should stop using Twitter. I’m probably wrong in a lot of ways, but what I do know is that companies are assholes, and there’s no doubt about that. If you had a product easily repaired by the company who made it for a good price, then good for you, but there’s a lot of scenarios in where that didn’t happen, Apple or not. So, this comment doesn’t need any more replies trying to correct me or anyone else in this chain. Y’all are so willing to laugh at eachother’s mistakes like they’re complete fools, but we’re all still human.
Ummm if your phone doesn’t work you just get your money back… so no… they don’t
@@Andrew-pq3lj uh.. depending on timeframe of issue relative to device purchase? You think every customer service call is someone who just bought their device? Lol
@@oiinahgiiusadurrybrahchuck7209 lmao what? Most smartphones are insured these days. It takes all of 5 min to get a replacement phone regardless of timeframe. This is 2022 not 2002. What a dope 🤣
@@SycoticForeverNeverAF You’re absolutely kidding right?😂
@@SycoticForeverNeverAF wait what?
As one who does tech support, they usually do not prepare us well enough to handle most issues. Keep in mind, we are average Joe's. Most of us have little experience with going in-depth with the thing we're supposed to help fix. The ones who would have that level of knowledge are not working at a damn call center, lol.
Aside from the classic "turn it off and on", sometimes they'll give a whole run-around list of steps that of course also don't help. And only after doing thst with ten agents will we then take a look at the account notes and someone will decide that maybe you need another device. Oh, but it will not be new! It'll be someone's crummy returned device that the company will swear has been checked and it works 😉
It won't work. You'll be back to having the same issue or another issue. I know it's frustrating, but we are the gatekeepers of a corporation that does not want to lose any money and unwilling to admit when they have a shitty product on their hands. I now do tech support with my state's agencies and I have the backing of our dev team when shit goes south (like last Friday, kudos to them for resolving things very quickly though when it happened). I never want to do device tech support again 😣
Call centers are basically the lowest circle of hell as far as help desk jobs are concerned. Competent people know they're a hellhole and stay away unless they don't have a choice, but less haphazardly thrown together help desks can be a great place to work in the field.
Also it's important to note that those seemingly dumb questions are what resolve 90% of issues. If someone is adamant on asking a slew of obvious questions, it's because their past 20 calls were from people who didn't try those things.
@@danielhounshell2526 True, I didn't mention that last part either. Sometimes a question seems obvious but I still in my new job have encountered person after person who still haven't tried the obvious. A website will give an error and they just throw their hands up and make a phone call with no attempts to resolve it themselves. 9/10 times, the page timed out and they have to start over again. Or they're trying to upload a document and the page clearly says it needs to be a PDF...so why are you trying to upload a jpeg of a picture of the documents you took with your cellphone? 🤦🏾♀️
The beautiful thing about my new job is that we're a small office and not a lot of us are on the phone (that's not the beautiful part, lol). Voicemails can be left and I always call people back, usually as quickly as I can, but sometimes it can take up to an hour, or maybe I'm out on lunch. In that time, sometimes they resolve the issue themselves. Just had quite a few of those today. Makes my day so much easier and makes people think for themselves a little bit instead of being spoonfed an easy answer.
That's evil lol
GET OUTTTTTTTTT GET OUTTTTTTTTT SHUTT THE HELL UP GETT OUTTTTTTTTTTTT
This is fascinating , tell me more . I love when someone debunk these money grabbing cuntporations
As someone who's been a senior specialist for a couple of years now it still baffles how our chat advisors set a callback with the senior desk with minimal probing and troubleshooting.
Also getting calls from first level tech support and hearing them completely freak out or be hella confused about what to do is so accurate.
With all that being said do NOT skip the simple steps.
@Piet Tinash no it's not
@DONT READ PROFILE PIC ok I wont
omg yes. I've done tech support & you'd be surprised by the things people wont believe will work.
@@ldn7208 thank you 🙏
Instructions unclear. Disassembled $4000 PC. Should I try turning it on and off again?
"DON'T TOUCH IT"
"DAYUM"
Cracked me up so bad
God, it's like the pride of the company stops its workers from comprehending the fact that even one of their products has stopped working.
Caleb, I hope you know you've set up a massive expectation to see a sequel to this.
Well done, I haven't wanted a sequel that didn't exist like this in a long time.
I be making entertaining videos as well
Superhero interview 3 is wanted more for me
The sequel: "I'm here for the interview. I have the power to drive any man insane...but only when I break a device and I ask them for help."
i havent wanted a sequel that didnt exist this bad since remo williams...
Hey wait, we could use that in interrogations with some cheap electronics
1:45
So mad he became so eloquent and called a random guy pissing him off "good sir"
Man I NEED this story line to continue bro
"It's you."
"WHAT'S ME?"
Moment of silence for Caleb’s neighbors who hear him screaming at the top of his lungs once a month.
I was thinking this same thing when he was screaming lol
one days hes gonna get robbed or some and hes gonna be screaming and no ones gonna do NUTTIN bout it
"My good sir, I regret to inform you"
When you get so frustrated your brain accesses a new dialogue it never knew it possessed 😂
You would’ve done the same thing too.
💀💀💀💀
As someone who has never worked in tech support nor had t I ever communicate with tech support i cannot support nor deny this skits authenticity
“Don’t touch it!” “DAYUM!” 😂😂😂😂
The tension this man Caleb can build is ridiculous. XD And the heavy relief that came over the support guy the moment he found “Seek Specialist” had me dying already
I be making entertaining videos as well
Oh nah what happened!😂😂 You are the chosen one!
The crazy thing about Caleb's scripts is that even when you've seen a video, you can come back and still be surprised by the ending.
As a call repair agent for an isp, there is an exact reason why we speak EXACTLY like in this video with the Thats weeiirrddd and always something in response; 1. We use call flow programs that make us ask the same thing everything for most all situations 2. We are constantly being listened into by both higher ups, programs that record all sorts of metrics including dead air, and when we can't figure an issue out, thats when we ramble on since we are trying to fill the air while looking up more instructions; and third, the most annoying thing, call centers are no longer weighing customer surveys as much and implementing an a.i. program that is "designed to see if empathy is used" and if we don't follow an extremely tight and annoying soulless script, we are hit; all these metrics control our pay, our shift bids, and being able to get off work, and our company ranking, and ability to be promoted. We sound like assholes because we literally have to, we know we sound stupid, we don't have a choice
I feel sorry that you're forced to act like that, my guy :(
Capitalism
Get a different job.
This sounds incredibly dystopian
I worked for an isp in a call center, too. Luckily i got a different job RIGHT as it was switching to the AI. I had a 97% customer satisfaction rate(most of that 3% was old people hitting the wrong buttons, and they said so in their actual messages lol) and that shit was about to tank with the empathy AI, I know it.
Also it should be noted that most people who call, have not checked if its plugged in or on. They just panicked when anything was off and called.
1:00 "so is there a way I should open it up?" "DONT TOUCH IT" "DAMN!!"😭😭😭😂😂
Yep, can confirm. 20 years ago my first job was tech support. I was the specialist there, that's exactly how it went.
I wish they were this passionate about troubleshooting.
This man can literally teleport himself and someone he's talking to on the phone. Somebody get him in the next Super Human Interview video
"I can teleport myself and anyone I'm talking to on the phone....but the other person has to have a problem where they can't power on a device"
@@mnArqal93 "GET OOOOOUUUTT! GET OOOOOUUUTT!"
@@mnArqal93 OR neither of them knows where they're getting teleported and it can be anywhere in the universe, maybe you get teleported to LA or to the sun!
@@patro7177 At least the sun will unalive you quickly and mercifully. I can't say the same about Los Angeles
Plot Twist: This was one of the villains they were being hired to face.
Villains are always corporate after all.
As someone who worked in customer support, I can tell you this: Those questions about turning the device off and on again are asked because more than half the customers are not smart enough to try those steps.
I don't think that depends on intelligence, but on familiarity with products or technology. But yeah, I get your point
@@gerardo49078 Bruh, the amount of people who have to be told their device has to be plugged in to work is too damn high.
@@Kekira In my experience (I worked in Customer Support as well), those people tend to be adults or elderly people with no experience in troubleshooting their devices, and they were no idiots. I remember some of them knowing some troubleshooting processes, and that was only because they had already experienced some error with a device in the past.
I agree, it can be really annoying, but think about it.
As a personal story, the time I built my first computer, I remember I couldn't get it to turn on. I thought it had something to do with the power supply or maybe some badly connected component, or maybe a malfunction with a component, or maybe a cable in the wrong place. After about 1 hour of trying to resolve the issue, I realized that I had not connected it. Hahaha! Jesus, I felt like an idiot, but sometimes people overlook the simplest things
@@gerardo49078 Yep. We can't spend an hour on the phone when the solution is that simple, so unfortunately we HAVE to ask that question. 😕
Also worked in and manage a small CS support team. I found out pretty quickly that a better way to check if they at least tried it is to just ask what steps they've already attempted. We also have a lot of senior customers who wouldn't think to try it though
I love this dude! Been making me laugh for a long time and has amazing skits. Beats everyone else.
Need a part 2 for this.
As someone who only calls tech support after I've turned it on/off again, taken the battery out/unplugged it for 10 seconds, checked the wall plug, checked the household breakers, checked EVERY. SINGLE. SETTING., checked the signal, cleared the cache/history, cleaned all electrical contacts, checked all physical connections between devices, tried a different (cord/disk/memerycard/USB drive/ what other other attachable device), and made sure the button is still properly functioning as a button, this is accurate...
I loved having customers like you when working in tech support
Dumb people ruin everything bro
What's a memerycard? Is it a card for memes?
@@TheZerok666 it's a special device that stores all of your illegal memes securely so the ministry of Truth doesn't find out....
or a fat thumb. Lol
this is literally how i act
The heavy breathing n searching is usually the part where they ask if they can put u on hold 🤣
Oh n the crying too
I got to the end.. Part 2??
Underrated bro
Haha this was me when I used to do live chats as an intern (I currently work in IT support in the same company I did my internship in).
I'd be panicking, frantically searching up answers in our KBA guide or checking previous tickets to see if that issue had come up before, or asking my coworkers on Teams for help, who wouldn't always answer straight away. If I took too long the customer would start typing "Are you still there"?
It was such a relief whenever I got to say "this issue is too complicated to sort out in chat, I'll open up a ticket for you", it gave me more time to look through the "cheatsheets" as I called them😅
I felt that "In the First Place!" in my soul. When you trying so hard to keep calm but you just slip up at the end
Went from "GET AWAY FROM ME" to "You're the chosen one... come with me" real quick.
This is amazing. I their defense when I was studying to be a computer tech we were taught to go over the the basics no matter what because a) the last thing you want is to be on a call for two hours (or worse, actually go to the site) and find out that the power cable wasn't actually plugged in and b) those simple things solve 95% of problems.
Seriously. I used to help people trouble shoot smart devices and was helping out someone who was losing their shit over their phone's display not working. After taking a close 10 second look, turns out the screen was just fully dimmed.
As a technician, most of the time is operator error.
And it’s those simple things we tend to overlook cuz we’re dealing with life and just get frustrated to where we can’t see or think clearly. Really gotta give props to customer service and swallow our pride every now and then
i understand that. even more since it someimes have taken me 10min to an hour to realize such simple things are wrong.
but still feels frustrating when you call for support for something actually not working and you sit 10 minutes trying to convince them it isn't such a small stupid thing that's the issue
@@picxal1948 Bruh....
This is the most ACCURATE THING I HAVE EVER SEEN!
As someone going to school for IT, we ask those questions because there are Sooooo many stories of people not charge stuff or turning it on or checking that it’s plugged in.
There’s a story about a help desk guy walking a lady through trouble shooting her PC, going through everything you can, to the point he’s about to ask her to open up the case, only for her to complain it would be to dark to see.
He asked if she could turn on a light, and she only then tells him the whole block in in a blackout.
Most people think those questions are stupid, unfortunately “most” is only about 60% of people.
The other 40 need to be told to plug in there device and turn it on to make it work.
As a customer service rep you’d be surprised at how accurate this can be for new agents. Lol
Damn AND you accurately captured the fearful xfer. Loool
I create entertaining videos as well
@@yungblattt humble yourself💯
@@yungblattt who asked
Wait where the fuck did they take Caleb? Where did he go? What did you do?!?!
@@linkholder we aren’t allowed to disclose information about the chosen
this story was great!
exposition ✅
well written characters ✅
plot holes/armor ❌
a well written set up for part 2 ✅
short and gets to the point ✅
all in all, great story! 9.5/10
Plot holes = Sequel
Wonder what Caleb universe they went to in the end
@@JRob-pd1jk imagine how horrible it would be if it was the time loop one. 😭
I don't really get the ending tho. Can somebody explain?
@@whatareyoulookingatloser5522 lmaoo
I've had this happen to me a few times, most notable being a summer job where I decided it would be a great idea to update the age old softwares server and applications on a day where the office people were out and about.
As expected, it crashed and burned about halfway into the process and I spent about 3 hours on the line with the companies customer service. I think I had to explain to four people that I had already done all the standard stuff and then I got routed to the higher level.
I got to the third level support who are supposed to be able to solve it, they spent 30 minutes trying and failing and then routed my call to the dev that designed the whole system and was at this point working in another department.
He then spent another 1.5h on the phone with me and actually helped me get it fixed by like 8 pm. Told me in the 2 years since he'd left that department I was the first call he got about his system. Honestly felt super weird to basically burn through the people whose job it is to fix that stuff and just reaching the next level until they had to call in their equivalent of SWAT..
I'm in love with this man 🤦🏾♀️this shit is hilarious. 🤣🤣
That "LEAVE ME ALONE" would become a meme for sure 110%
Nope
dont listen to their nopes it would totally be a good template
@@entity5279 finally someone saying something good
@Revivision 💀💀
@@MakhaiX377 fuck your nopes, this is a good meme
After all these years, someone finally passed the superhuman interview. His ability must be something akin to an emp device of some sort, very useful.
He can use an EMP but only on devices he wants to use.
I keep replaying this over and over and it makes me laugh every time
''Bro what are you on right now''?🤣🤣🤣
Customer Service workers are probably therapists most paying clients...
It's a mental challenge taking those calls. I would love to see Caleb do the other side of it: the customer service rep trying to keep their patience while the caller blabs on oblivious not listening to the support. I've seen all kinds
Yet most customer service companies don't have therapy benefits for their employees. 🤦♂️🤦♀️🤦🤷♂️🤷♀️🤷
Can we take a moment to appreciate Caleb making a trouble shoot handbook for this skit 🙏
he just used like 5 pages of a regular notebook
@@24KC He wrote it BEFORE he wrote it!
my man he wrote like several words in a regular notebook, im more impressed by the video editing than this
That just takes like 30 seconds...
"My good sir, I regret to inform you that that method, will not suffice."
You forgot the part where they summarize every single part of your minute long interaction and somehow take 2 minutes to do it.
Sneaky way for Caleb to joke about his SteamDeck problem lol
Omni