HVAC/Plumbers Stopped Itemized Billing- Should Automotive?
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I am a full time generator tech and electrician. I do some auto repair on the side. Back when we have tried itemized bills I got so much complaining about what the bill was and why I charged so much or “i can get that part at Lowe’s for half what you charged me”. Since going flat rate and no itemizing I rarely have complaints and when someone occasionally asks for an itemized bill I politely tell them it’s not going to change the total price.
Interesting. Thanks for sharing
Dealerships want to round up numbers to pad the bill. They charge more than actual costs with outrageous profits. $5-$10 shop fee on top of an already inflated bill is ridiculous. They pay workers but complain about high labor costs. Lies.
Back when I was dealing with this nightmare of a profession, I wouldn’t itemize the estimate. I’d write it up and add a little fluff ( it’s easier to come down then go up ) due to its time saving, and helps weed out the whiners. I found that if they whine about the estimate it’s best to let em walk, having no customers is better than having bad customers in this industry, because even if you get the job the compensation is barely worth it. I’d then itemize the final bill for record keeping .
Comparing automotive to HVAC is apples to oranges. If you have to hire a licensed contractor for a job the price might fluctuate 5%-10%, whereas automotive is a constant race to the bottom. Some backyard mech will underbid you by 50%-75% , then screw up the job, and now you get to deal with the crying customer that doesn’t want to spend the money to fix it, because they already spent x amount. Or you try to help them and end up screwing your self ( I learned this the hard way ).
I work at a high performance shop and we specialize in mustangs. It’s hard to have this sort of “package” deal because you never know what these cars are gonna need. We can pull an intake and find a bent pushrod, then we gotta do pushrods etc etc. Same thing with doing a heads, cam, intake setup. Every car is different in their own way.
I do a lot of fabrication as side work, I only segregate labor and material costs but i never break them down further. It does remove a lot of the arguments over the total bill!
This is also a trend in some segments of the construction industry. It weeds out unprofitable/problem customers.
Your company not giving me an itemized receipt helps me weed out scamming companies.
I would never pay just a "total" upfront without detail on what that's including
It includes having the job done, start to finish.
@@paul2482 so?
Fix it yourself. I do all my home and shop hvac needs and saved over 15000.00 on my shop 2 years ago replacing with split units. We as shop owners can save more than we can make in doing these jobs ourselves in the same period of time. My church I am over the hvac and called out a hvac company and first thing is replace it. Only used a few hours a week only when hot and little run time. I said fix the leak and convert freon and that is not what they want to here. Easier to make 14 grand for half a day than to work half a day for 2 grand and you can profit 10 grand on the new unit.
Yeah im not paying a bill that says auto repair 400$ lol so stupid
My state, law is itemized bill. Law is like that because industry was unable to self regulate
Lmao what industry has EVER self regulated anything properly?
@@TheScrubmuffin69 Can't think of many. That's why the government is up our butts.
We itemize if the customer asks for it.
I’ve been thinking about that. I had garage door spring replaced and my bills just had the total parts/labor was not broken down
I rather like breakdowns to parts and labour, but the itemized bill i get from a local dealership makes my head spin. I dont honestly care what the cost of shop supplies is - nor do i believe what's actually shown on the bill.
Yes, I don’t itemize my invoice, I do state what work was done and what was replaced, but it is one price for the job. I have probably lost a potential problem or three because of this, and I don’t do insurance or warranty company jobs. 😊
I would never give anyone a dime without an itemized receipt. That's literally how you get scammed. Stupid as fuck
I just had a transmission rebuilt...as they went down the bill I laughed and said it's all Greek to me ..who do I make the check out too 🙂😐
Same thing with a Nissan CVT and a roof. If I knew what was happening or how to fix either, we wouldn't be having this conversation.
Secrets are always in the details
I do the same thing in industrial repair/machining
Only thing the customer sees on the bill is the price.
I used to do itemized bills, but folks would bitch and moan because my hourly rate was higher than XYZ 2 towns over or some nonsense like that
As a mobile guy, I itemize....allllll the mobile guys say F that, one price and done!!!
I'm all for it. I think it offers more transparency for parts and labor but once customers start trying to haggle the price I'm done. the price is the price take it or leave it
Our shop already does that. We don't have a labor rate or a parts rate on our receipt
One down side i can see if if more parts are need they cant necessarily be billed for
Yeah so in California the BAR requires you itemize each part on the work order at an auto repair shop. Plain and simple not that hard when using a computer based work order system.
Yes and No. I think it is better and less confusion. I never quote the job parts and labor. I tell the customer you need new brakes and rotor on the front. They say How much? I say $XXX dollars. They say yes or no. Now, if they want to do a comprehensive tune up or service that is different. I will say Brakes are $X, plugs and coils are $x, Fluids are $x. That will give the customer options. But i wouldn't break every items and fluid in parts list. As far as shop supplies, yeah, I don't charge for it, but if I use 2 cans of brake clean then someone got to pay for it. LOL, It should be rolled into the price. I think the software shops use should have 2 print outs. One for the accounting with detailed parts, labor and shop cost and one summary for the customer. I think I have seen some that do that. Disclaimer, I am not an official shop, just do it on the side for fun and some extra cash so i am not obligated by the state laws.
Ok and if there is a warranty issue then the entire amount is refundable since the amount of the part is not itemized. Real simple.
We have ours itemized but the amount of hours and labor rate is not on the bill. Just labor is ____ amount and parts are ____ amount.
I know it’s regulated in my state what has to be on the automotive repair order. Even what needs to be posted clearly when the customer walks in.
does not matter. If they want to charge you more for a part, they will, it's the total price that really matters if your going to replace everything. Itemized bills should be used if your not replacing a whole system, just parts!
Wait, shops still itemize bills? Thats wild. Never have for as long as Ive been open. IF someone ask Ill tell them, but thats maybe one customer every few months
No way! Automotive labor rates range as well as parts. This would make price comparisons more difficult to determine if you are getting a fair price on the labor and parts when comparing shops. You may think one shop is the place to go because the gave you a good first time customer deal, but later realize they are significantly more expensive than other similar shops. No thanks. I like to know the complete breakdown and exactly which parts needed replacing and the labor involved. If something similar breaks, how would I know if it was the replacement part or the old one they that was still good at the time? No thank you!
Isn’t a new ac system a bit like a new car? No need to itemize? If he repaired your home Ac,
Would he itemize what was replaced?
Some people wanting to haggle every little line detail is why we cant have nice things.
First of all R22 is still for sale online, we use 407 if system empty but I have 2 tanks R22 at $149 lb scaled in digitally so we can dispell the 8lbs added bullshit to a data tag of 4lbs total factory. I make more money being transparent and we pay our electricians $75 hr so they don't need to be lying about work needed. Industry is joke full of criminals that we have helped bust doing multiple camera undercover set ups. There's never been a homeowner who said they didn't want to have us set up camera rigs to make sure they aren't being screwed by some uneducated criminal working for a company telling them R22 is no longer available. It is as long as China is in the business.
I think having labor times on an auto repair quote is unnecessary at this point. The labor time isn't listed for any other trade, which makes sense. If I hire a professional to do a job I'm not paying per hour, I'm paying for expertise, as long as the end result is a quality repair, I have no qualms over the labor I paid for.
Apples vs Oranges: Automotive repair => manufacturers design them expensive/laborious to repair. Code for building trades is for safety & predictable upkeep/repair.
Respectively disagree with the statement, "Shop supplies are 80% profit"... Here in California, we pay WAY more in haz, and incidentals, than we charge for.
Hazardus disposal fee
Bills that aren't itemized are easy ways to deceive customers. Two plumber/hvac guys can give the customer the same price but what they promise to do for that quoted price can be completely different. It can even get down to being quoted a price, verbally told what kind of work needs to be done but getting a different job actually being done, and you can't dispute the discrepancy because what they said they would do for the quoted price was not detailed. But not itemizing the bill is great for service workers because it makes shopping around difficult - you never know how much is being spent on labor vs parts or what one company is adding to the job vs another company that is omitting things from the job.
Good stuff
As an exterminator I don't Itemize...just put a price on the job ...the more I do the more it costs...no complaints ..
I would have requested an itemized list on my bill, or I will not do business with you. HVAC is a big rip off anyway when you can buy the new unit yourself and hook it up. I'm not going pound that out any longer, however HVAC jobs typically run $10-15K on average I want to know what I'n buying.
We should be charging just to bring the car into the shop. No free inspections. Other trades charge just for showing up. I'm tired of doing multi point inspections, video inspections and brake inspections for free. If you want me to look at your car pay for it.
I am a diesel tech, fleet maostly dot inspections common air brake and bearing problems. I was just offered a job aboyut the same id make as salary but for flat rate work. Would not be air work but regular work. what do i do
The difference is your industry for the most part is a fixed location.
HVAC is probably the last protected industry in the sense that DYI’s are limited on purchasing refrigerant. It’s more difficult to figure out the costs of equipment to complain about it.
Blame every auto parts store and the aftermarket for educating the public on cheap chinese parts that make legitimate shops look like the bad guys using OEM.
HVAC imo is the used car salesman of the trades- there’s more bad ones than good ones. The worst ones usually have commercials and jingles to keep one and done customers.
HVAC keeps everything tight. Go try and buy a system for a DIY job. You aren't getting anything name brand besides Goodman or similar without being a contractor.
What kind of moron would not do itemized receipts? If any company EVER told me they dont have an itemized receipt, I'm dropping that company and doing a chargeback if i paid at all. That's just a scam.
Just move the decimal point two spaces to the right on all invoices lol
Id want and Itemized receipt. Even my tree guy gives me itemized receipts.
This will do nothing. My state charges tax on parts but not on labor, the bill has to be broken down.
It does not work to not itemize. The service writers, who are supposed to know cars, are the ones that are being paid to talk every line and explain to the customer. When they get push back, they discount all lines.
All in search of a perfect CSR.
You call yourself the flare rate master but you have been missing a great many things when it comes to how or why things are not working.
Just like this vid, you failed to mention that there are laws that are nation wide that dictate a lot of this.
Example, it is LEGAL in all 50 states to add a half hour onto the repair bill WITHOUT customer approval. The customer must pay as the RO they signed IS a binding contract. Plumbers and a/c guys don’t have that.
Ac repairs are a joke they usually charge 750-1000$ a hour labor its crazy i had a condensor changed it was 900$ labor he was there a hour and 15 mi.
It’s charged by the job, not time working. There is also a lot of dead time in the trades like travel that you are paying for
If you think it is always such gravy why don't you go do it?
@@rontiemens2553it’s same way home repair sheet rock repair wood flooring I tell the they can get other prices but hard to get anybody out there for small things, example they wood flooring put down in two rooms most people won’t come out even look at the job.
Yeah, you guys get paid too much that is obvious by your freaking Gucci tools