What Exactly Happens When You Check a Bag

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  • čas přidán 18. 12. 2023
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Komentáře • 581

  • @mrjc1238
    @mrjc1238 Před 5 měsíci +2383

    Every time I have to check a bag I feel afraid that it's the last time I'm going to see it

    • @jai2237
      @jai2237 Před 5 měsíci +83

      Truely, feels like giving it up fate and blind luck

    • @MrFrancisp1980
      @MrFrancisp1980 Před 5 měsíci +60

      Airtags, galaxy tags etc are your best friends!

    • @user-er1ih6xt9x
      @user-er1ih6xt9x Před 5 měsíci +1

      Fax 😂 😭

    • @ghost307
      @ghost307 Před 5 měsíci +33

      4 of us took a nonstop flight from Chicago to Asheville, NC. 3 of us did carryon, and 1 checked his bag.
      After arriving we got our rental car and spent then next 50 minutes standing around for this guy's bag to come through the wall onto the carousal. Between his embarrassment and the ribbing we gave him he didn't do that on any of our subsequent flights.

    • @kevindavis5693
      @kevindavis5693 Před 5 měsíci +36

      Hahah this is anyone who’s ever flown’s thought since the invention of the passenger plane. You watch it disappear behind those little dangly rubber curtains and tell yourself “I don’t really like anything in that bag anyway.”

  • @Nalehw
    @Nalehw Před 5 měsíci +1903

    "Checking It Twice" is a _fantastic_ name for a Christmas movie about checked luggage.

    • @BrilliantDesignOnline
      @BrilliantDesignOnline Před 5 měsíci +37

      As long as the plot involves nutcrackers that get mixed up, there is a sad back story about the parent(s) previous demise, or that Sam and Carrie On finally fall in love and move to a foreign country.

    • @i_alam
      @i_alam Před 5 měsíci +17

      Now we're gonna have to be for this Nebula Exclusive to come out 🤣

    • @wolverinefangowings
      @wolverinefangowings Před 5 měsíci +16

      I sent your idea to Hallmark. The movie premieres on Tuesday.

    • @jimsvideos7201
      @jimsvideos7201 Před 5 měsíci +3

      Right? I'd watch the hell out of that.

    • @wiz3404
      @wiz3404 Před 5 měsíci +10

      there's actually a Hallmark christmas movie released this year with that title. It doesnt have to do with luggage but theres like 2 airport scenes

  • @johnharris6655
    @johnharris6655 Před 5 měsíci +320

    Here is a bit of travel advice, always remove old bag tags and bar codes off your luggage. If a scanner reads that old bar code, your luggage could end up somewhere else.

    • @hewitc
      @hewitc Před 4 měsíci +8

      I always do this and I check all of my luggage. I have never lost a single bag after traveleing all over the planet for many decades. Never.

    • @georgiaparentsforkidsright9572
      @georgiaparentsforkidsright9572 Před 4 měsíci +18

      And don’t put the old one in the suitcase. The RIFD will read one or the other and will delay it. Also, have a separate tag on a different handle with your name on it (the same name that is on the ticket). If the tag rips off, we can at least look you up by name.

    • @user-qx7cm2mp3q
      @user-qx7cm2mp3q Před 4 měsíci

      useful

    • @Mark-pp7jy
      @Mark-pp7jy Před 3 měsíci +2

      The plane side scanners used to load luggage, will alert the employee to remove an incorrect bag. That technology has already been used for ten years. The people who complain the most, know the least! Considering the total number of bags handled on any given day, the errors are few! (Still a great suggestion to remove anything that looks like a barcode.)

    • @johnharris6655
      @johnharris6655 Před 3 měsíci

      @@Mark-pp7jy To be honest I have stopped taking Carryons aboard the plane. So much easier to just check my bags.

  • @NathanielLovinIsAwesome
    @NathanielLovinIsAwesome Před 5 měsíci +1128

    I’m shocked the Denver to Half as Town plane is a full sized plane with actual overhead space and Carrie didn’t have to valet check her bag to be picked up at the jet bridge/planeside

    • @ghost307
      @ghost307 Před 5 měsíci +29

      The smaller planes like Bombardier do exactly that. You take your bag to the plane and set it near the cargo door for one of the ground crew to load. On arrival, the ground crew takes all the bags out of the cargo compartment and line them up along the path you take walking from the plane to the terminal.

    • @somethingsomething404
      @somethingsomething404 Před 5 měsíci +1

      PlanE

    • @somethingsomething404
      @somethingsomething404 Před 5 měsíci +7

      In Canada when we gate check bags, they come back out just like any other checked item not at the bridge when we land. USA “valet” is much less of a headache

    • @slimcourage901
      @slimcourage901 Před 5 měsíci +12

      Well Sam is the mayor, so he's probably banned regional jets and turboprops.

    • @marcusmyge
      @marcusmyge Před 5 měsíci +1

      @@somethingsomething404It varies a lot, last time I did it, it was checked all the way to my destination. Ironically it got lost in a transfer, luckily it showed up just fine, and I didn’t carry anything important in it. Other times I’ve had it to the door. If it is checked all the way they get a normal tag, if it is pickup at plane it is usually a blue tag that says something like “Pick at Door”.

  • @teamcoltra
    @teamcoltra Před 5 měsíci +922

    I used to work on the ramp in Bethel, Alaska for Alaska Airlines. Our baggage claim's conveyer belt was about 10 feet on either side. This was a much less complicated system. We still somehow lost bags. :|

    • @Cats-TM
      @Cats-TM Před 5 měsíci +99

      Life...life finds a way.

    • @Estrius
      @Estrius Před 5 měsíci +82

      I also work at a smaller station, and that happens to us too sometimes. Usually someone took the wrong bag or it didn't make it on the flight. Other times it feels like the bag just disappears into thin air, but it then turns up at some point. I've even seen someone's bag come in on an earlier flight and we get confused looking for it, just to realize it's been sitting to the side for hours lol

    • @Calebs_Aviation
      @Calebs_Aviation Před 5 měsíci

      I recently went behind the scenes at Detroit Metro Airport KDTW with Delta Airlines and saw the whole baggage system my video is linked here if there’s any interest…
      czcams.com/video/zVxxjkD9Fd4/video.htmlsi=s8cJDbKUiRmSZJin
      Caleb’s Aviation

    • @koobs4549
      @koobs4549 Před 5 měsíci +33

      I used to work at DTW (pre-9/11) & most of our lost bags came from transfers. I hated working xfers, that was probably the most stressful position. I hated working the sorting room too, it was less stress but more drab & liminal a space to be in. For whatever reason, it was where all the stoners liked to work lol. I preferred working the gates & I loved parking planes. I never felt cooler than seeing little kids in the terminal watching in awe while I skillfully brought the nose gear to a gentle rest on the line.

    • @teamcoltra
      @teamcoltra Před 3 měsíci +1

      Following up that I mentioned working in Bethel Alaska then a month later an episode about Bethel Alaska comes up

  • @Jupa
    @Jupa Před 5 měsíci +134

    When I was a kid, another kid told me the check bags go in a plane that flies right underneath my plane and we just fly together.
    I kept this as fact for an embarrassingly long time 🙃

  • @majorhelmet2101
    @majorhelmet2101 Před 5 měsíci +237

    You forgot the part where they yeet it as hard as possible several times

    • @BrilliantDesignOnline
      @BrilliantDesignOnline Před 5 měsíci +6

      Hence, the gorilla in the American Tourister ads from yesteryear; they have not gone away.

    • @ZetaPyro
      @ZetaPyro Před 4 měsíci +5

      Especially if it's United and a guitar

    • @johnladuke6475
      @johnladuke6475 Před 4 měsíci +16

      He mentioned, he just didn't linger on it. All those times that he said the conveyors "bump" or "dump" the luggage? Yeah, that ain't gonna be gentle. Even if the machinery has a feather touch, the suitcase falling on top of yours might belong to a traveling brick salesman and it's full of samples.

    • @hewitc
      @hewitc Před 4 měsíci +1

      what's a "yeet"?

    • @johnladuke6475
      @johnladuke6475 Před 4 měsíci

      @@hewitc I think it's one of the drugs those kids are doing. The kids who are out there vaping their tick talks _on my LAWN!!!_
      Either that or it's how stupid people say "throw." Not sure.

  • @Glowblue1
    @Glowblue1 Před 5 měsíci +373

    This is only 7 minutes long, so I can see why you left it out, but the security process that checked bags go through is kind of interesting. The conveyor belts go through CT scanners that are completely surrounded in lead other than the conveyor entry/exit points, which have lead (or similarly dense material) curtains over them. These completely protected x-ray scanners are called "Cabinet X-ray", and the ones at the checkpoints are similar. Sometimes they're even CT scanners too as opposed to plain 2-D x-ray. So far, I've seen the CT versions in checkpoints in Atlanta and Detroit. There may be others.
    The CT scanners themselves are somewhat similar to medical ones, but the output energy is higher (since the density of luggage can be quite a bit higher than water/people). They're also usually in a hard-hat-only part of the airport, so the TSA hangs out in a security room full of computers and remote feeds where they look at all the scans. If one of them is suspicious, they hit a foot switch to pop the bag out, they physically inspect it, put an inspection notice inside, and send it on its way. Usually. If they hang on to it, you may be getting a visit from the cops when you land.
    Source: Used to consult for a company that made these scanners. Weirdest thing I ever heard about go through them was a child that was still in a car seat. Needless to say, that 'bag' was pulled pretty quickly. The child was OK - I wasn't nearly as worried about the x-rays as I was about the conveyors themselves, which move pretty fast with no regard for living things that may be in them, because there aren't supposed to be!

    • @harzemyalcinkaya
      @harzemyalcinkaya Před 5 měsíci +48

      I wish parents were allowed to check-in their kids instead of bringing them as carry-on. Tiny little nursery under the seating area with sound-proofing.

    • @Glowblue1
      @Glowblue1 Před 5 měsíci +8

      @@harzemyalcinkaya It’s also not climate-controlled.

    • @harzemyalcinkaya
      @harzemyalcinkaya Před 5 měsíci +16

      @@Glowblue1 It is when pets are checked in. Could be easily done for kids too!

    • @johnladuke6475
      @johnladuke6475 Před 4 měsíci +33

      I can understand why people are debating a separate baby cabin, but I am lost as to how a kid ends up in the luggage scanner. Did they just accidentally set the car seat down on a luggage conveyor? Pack the kid up in a suitcase to try and save on tickets? Sibling rivalry, mail the baby to the other side of the country? I'm so curious.

    • @AlphaGeekgirl
      @AlphaGeekgirl Před 4 měsíci +5

      The last 30 odd flights I have taken in the US, I have found an inspection notice inside my luggage after every single flight.
      I never have anything weird other than clothes and shoes and a few cables.

  • @TS6815
    @TS6815 Před 5 měsíci +264

    As an avowed Hallmark movie non-enjoyer I'm a little ashamed at the emotional swell I had for Chet and Carrie at the end. Maybe involving airport logistics in the B-plot was the secret all along.

    • @BrilliantDesignOnline
      @BrilliantDesignOnline Před 5 měsíci +9

      Sadly, there was no back story about the demise of their parent(s) or a conspicuously placed nutcracker..

  • @noimdirtydaniel7794
    @noimdirtydaniel7794 Před 4 měsíci +42

    Baggage consultant here. DCV hasn't been active at DEN since 2005. Bags are transported with tugs to the terminal where they are manually loaded onto the claim devices. Would be happy to provide more detailed information if you're interested.

    • @literallyzion
      @literallyzion Před 26 dny

      i know i'm not HAI, but please tell me more !!

  • @Copperyfoxx
    @Copperyfoxx Před 5 měsíci +44

    Many years ago while working at the toy store at our International Airport - I accidentally shut down a large part of an airline’s baggage conveyors.
    The toy store had a little pond, for showing toys that “swim”. We drained and filled this pond every day. Well I was opening alone at 7am and it got busy immediately… the pond took a few minutes to fill and had no overflow drain… you can probably see where this is going. It over flowed. Oops. I didn’t think too much of it beyond the carpet that was wet around it.
    A while later a maintenance person came over to tell me that the overflow caused a short circuit and the conveyors were down for at least one airline. I felt so awful and embarrassed, but looking back at it I was a teenager and it was an accident waiting to happen given they allowed a pond with no overflow drain to be installed directly over crucial electrical systems. 😂😅

  • @_lunartemis
    @_lunartemis Před 5 měsíci +120

    I remember "losing" a bag after flying into IAD. The airport didn't really lose it, they just sent it to baggage carousel 2 when our United Airlines app said that our bags would be in carousel 1.

    • @gimmethegepgun
      @gimmethegepgun Před 5 měsíci +24

      If there wasn't a notification about them changing the carousel, I'd still kind of count that as "lost", just not for very long.

    • @steverob5
      @steverob5 Před 5 měsíci +16

      I once had a case go “missing” at SFO that turned out to be on the Oversize carousel at the other end of the arrivals hall. Strangely it was the smaller one of the two cases I’d checked - the larger one came to the normal carousel as expected.

    • @JasonEfstathiou
      @JasonEfstathiou Před 4 měsíci +5

      This happened to me too in Berlin. Everyone from my flight (was a small domestic one so not that many people) was waiting patiently at the conveyor. The monitors indicated that the bags should already be coming out, but nothing. After about 30 minutes, I decide to ask someone at the counter, they say the bags are "held up in customs" (for a domestic flight??) and that they should be "coming out any moment". Another hour later, I begin aimlessly wandering around and happen to see my suitcase making its rounds on a completely different conveyor all the way across the hall. I took it, went back to let the other passengers know, and contemplated how the airline just wasted 2 hours of my life lol.

  • @Estrius
    @Estrius Před 5 měsíci +259

    As a ramp agent at smaller airport, it's interesting to know how it works at a hub like DEN or MSP. We only deal with final arrivals and initial departures at my station, so it's pretty simple. And even on that weird off chance we had a transfer, it's not really going to be too complicated since that bag doesn't really have to go far lol

    • @gnnascarfan2410
      @gnnascarfan2410 Před 5 měsíci +8

      Some airlines (Delta for sure) allow a person to book a weird routing via a smaller airport, so you getting a transfer or two occasionally isn’t surprising

  • @MrFrancisp1980
    @MrFrancisp1980 Před 5 měsíci +260

    PSA: Using a Bluetooth tag to track my luggages is one of the best use I've made of those! Even if they are not lost, just late! You don't have to anxiously wait for your luggages to (not) show up! You go to the the desk tell the person where your stuff is, she agree and done! Then you look back and there's 25 people on that queue...

    • @callyral
      @callyral Před 5 měsíci +5

      bluetooth? wouldn't that not work from very far away?

    • @Matojeje
      @Matojeje Před 5 měsíci +49

      ​@@callyralIt's connecting to other phones that are nearby the luggage, and the position info gets sent to you

    • @AlexRonai
      @AlexRonai Před 5 měsíci

      ​@@callyralairtags and the likes will ping any phones compatible with it that are in range to send you it's position. That's how you get it even if you are far away from it

    • @QuantumHistorian
      @QuantumHistorian Před 5 měsíci +18

      @@Matojeje The bluetooth on your luggage tax is collecting location information from random phones that happen to be in the vicinity? That... doesn't sound right?

    • @shoredude2
      @shoredude2 Před 5 měsíci +16

      That only works if you can get somebody to believe you. I read a woman made a special flight to Denver because Delta wouldn't believe her when she said her Apple tracker said it was in Denver.

  • @brianbeach3024
    @brianbeach3024 Před 5 měsíci +19

    To be fair, airlines only upload bags to WorldTracer if the travel was international, or after three days of not being found. Airlines have their own internal systems that are compatible with WorldTracer, but only bags uploaded to WorldTracer will be seen by other airlines. Additionally, bag tags are 10 digits long, with the 2-4 digits being the airline’s code (016 for United), the first digit being the type of bag (domestic, international, valet, wheelchair/scooter/baby carrier), and the final 6 the individual bag.

  • @Patterrz
    @Patterrz Před 5 měsíci +81

    The amount of times an airline as lost my luggage I just assumed they just roll some dice to decide if they put it on the plane or not

    • @cxzact9204
      @cxzact9204 Před 5 měsíci +6

      It was life changing to me when I found out about GPS luggage tracking tags. They're like $25.

    • @blackmusik109
      @blackmusik109 Před 5 měsíci +1

      Considering that some of my coworkers are idiots, you're not too far off. The only dice being rolled is whether you get someone who cares to load every bag or some complacent person just there for a pay check lol

    • @killerbee.13
      @killerbee.13 Před 4 měsíci +1

      @@blackmusik109 so what you're saying is that if I want a job where I don't have to actually do anything, I should do baggage handling at an airport?

    • @RoyalMela
      @RoyalMela Před 4 měsíci +2

      If you watched this video, you'd know by not that airlines do not handle your luggage. Airports do. Airlines do not lose your luggage. Airports do.

    • @The_Blazement
      @The_Blazement Před 4 měsíci +1

      @@RoyalMela MH370 lost their luggage, checkmate

  • @elementalturnip
    @elementalturnip Před 5 měsíci +40

    The funniest thing that ever ended up at that Unclaimed Baggage store is probably the actual Hoggle puppet used in Labyrinth. Apparently the Jim Henson Company lost it while doing press tours for the movie and it was later found by Unclaimed Baggage. The latex skin had been partially destroyed after sitting in a hot suitcase for ages so they tried to restore it, albeit somewhat unsuccessfully. To my knowledge, it's still on display in the store.

    • @DuskPunkZebra
      @DuskPunkZebra Před 4 měsíci +3

      I've been recently - they do still have him! He's actually on fairly permanent loan to UB, going back to the workshop for periodic maintenance.

  • @walizeeshan3292
    @walizeeshan3292 Před 5 měsíci +36

    2:23 give an applause for the track on the squares making them flip 180 degrees at the ends of the ellipse tracks.

    • @jpe1
      @jpe1 Před 5 měsíci

      Good spot! I had to go back and watch at 25% to see what was going on.

  • @JoaoPessoa86
    @JoaoPessoa86 Před 5 měsíci +38

    Carrie needs to learn how the bags are supposed to go in the overhead bins so she's not shoving them in a way that takes up the space of two-three other bags

  • @kevincronk7981
    @kevincronk7981 Před 5 měsíci +39

    In my experience, what happens is they get sent to several countries you have never heard of before being finally lost for good and then the airline does everything they can not to refund you even for the value of your items, much less how much it sucks not having everything you need

    • @johnladuke6475
      @johnladuke6475 Před 4 měsíci +3

      It's all perspective. You got a free geography lesson, learned the virtues of patience and persistence, and discovered how to be self-reliant with only the clothes on your back! Maybe you should call up and thank them.

    • @DuskPunkZebra
      @DuskPunkZebra Před 4 měsíci +1

      This is part of why they tell you never to check any medication or other vitals. Which is hard if some of your vital stuff exceeds the volume limits for liquids. (FYI, liquid medication is exempted from the rules with some requirements for additional scanning. PreCheck made this a much simpler process, but get Global Traveler if you're going international as a US citizen. Seriously.)

    • @RoyalMela
      @RoyalMela Před 4 měsíci +1

      Airlines don't refund easily, since (if you watched this video) airlines do not handle luggage. Airports do.

  • @TacosTuesdays
    @TacosTuesdays Před 5 měsíci +13

    I work as a ramp agent for Southwest at Denver and its not actually how bags for us when it comes for transfers or local bags.
    When it comes to transfer bags we have drivers that come with carts and will grab bags and then take those bags to the bags transfering flight or to the gate where the incoming flight will be for that transfer bag.
    When it comes to local bags (bags staying in Denver). We have a driver for them and they load them on to a cart and drive them all the way to where the belts are, where you will pick up your bag.
    Nothing is automated for us at Southwest here in Denver. Someone will always be touching or handling your bag throughout its journey!

    • @koobs4549
      @koobs4549 Před 5 měsíci +2

      I worked at DTW pre-9/11 for NWA & we did it the same way as you. All the xfer bags got loaded last & the xfer guy would pull to one side of the belt & the destination bags would go in another cart.
      We may have also had xfers in our conveyor system but if we did, there would have been a time restriction. Like if there was 2+ hours between the arrival & the departure of the xfer flight, those would go on the belts. It’s been a long time though so my memory might be fuzzy. I do specifically remember offering to work a shift for a guy, before I realized he had switched to working xfers. I hated it, it was one of the most stressful shifts I ever had 😂

  • @Nhicki
    @Nhicki Před 5 měsíci +12

    i havent checked a bag in years, and what of the reasons is also something that shocked me here, you said that getting off the plane and walking to the baggage claim is roguly the same time. unless something changed the past 10 years, or the US is far ahead of the rest of the world, that is definetly not my experience. its one of my small pleasured in life seeing the life drained people moping at the carrousel waiting for the stuff that may or may not arrive, while i can just walk past toward my destination without the hassle.

    • @feline.equation
      @feline.equation Před 4 měsíci +1

      that’s definitely the case in the US. it is no faster to carry a bag on than check it. i’ve been all around the US, west, midwest, and east and the carousel is already spinning by the time we get there.
      now i’ve had the total opposite experience in europe. i waited the better part of an hour for my bag this summer in rome (for the record, i tried to carry it on but was diverted twice trying to get to rome, so i ended up on a few random flights on different airlines that i didn’t intend to be on, and eventually british airways made me gate check it). a few years back i was convinced my bag was left in LA when i waited for what felt like an eternity at CDG and my bag never showed up. eventually, it was the last one to hit the carousel.
      the only part of the US i haven’t really traveled to is the south, but the rest of the country has it together. if you ever come to the US, i highly recommend checking a bag. you will have a fantastic experience.

  • @shoredude2
    @shoredude2 Před 5 měsíci +14

    I was on a flight with 13 people from Tampa to Baltimore, non-stop. My bag didn't come off the conveyor belt. The woman at lost baggage could tell that someone at Baltimore had scanned it so it had to be somewhere. It had somehow gotten wedged so it blocked the tunnel that the conveyor belt ran through and since it was the last bag nobody had noticed. Somehow, somebody had to go through the tunnel and unblock it.

    • @koobs4549
      @koobs4549 Před 5 měsíci +7

      I used to have to be the guy who “unclogged the tunnel” & it really sucks. It’s not terribly safe & if you’re claustrophobic, forget about it. I got the job like that one kid in Snowpiercer 😂. I was around 120lbs & short, so I got picked by default because it was easier for me to fit than someone who is 6’ 2”. It’s called SPB, or Short People Bias 😂

  • @Pankkeli
    @Pankkeli Před 5 měsíci +112

    I want to be in a Storage Wars like show where people buy lost luggage without opening it

    • @Ghiaman1334
      @Ghiaman1334 Před 5 měsíci +30

      Someone's gonna end up paying $2m for a fursuit, four cans of Arizona Tea, four shirts with wolves on them and an XL Flared Chance

    • @MKVProcrastinator
      @MKVProcrastinator Před 5 měsíci +4

      @@Ghiaman1334 A fair trade, some would say.

    • @Ghiaman1334
      @Ghiaman1334 Před 5 měsíci +1

      @@MKVProcrastinator I mean yeah, I'd pay that much for one of those items

    • @SethMethCS
      @SethMethCS Před 5 měsíci +2

      Baggage Battles by Travel Channel?

    • @johnladuke6475
      @johnladuke6475 Před 4 měsíci

      @@Ghiaman1334 For authentic Three Wolf Moon shirts? 2 mil is a steal.

  • @reddcube
    @reddcube Před 5 měsíci +28

    I cannot stress enough how game changing AirTags are for travel bags.
    When traveling, I’m distracted by a thousand things. Especially connecting flights stress me. After going to the restroom, I panicked. I didn’t know where my bag was. Did I leave it by the drinking fountain? No. Double check the restroom. Not there either. Remembered I had an AirTag and opened “Find My” app. I zoomed in on the map and located it. I left my carry on bag just sitting at a food court.

    • @abrahamsalamah5773
      @abrahamsalamah5773 Před 5 měsíci +5

      and it got seized by security for "suspecious luggage"

    • @ailivac
      @ailivac Před 5 měsíci +1

      "Hey, it just moved to the local police station... Now it's near that military bombing range?"

  • @thenorthernhandyman
    @thenorthernhandyman Před 4 měsíci +7

    The best thing that can happen is the bag being lost and found very soon. Traveled from Detroit to northern Sweden via Chicago and Arlanda. The flight from Detroit was late so the bags didn't make it to the next flight. A few hours after we got home the bag caught up to us. Came with taxi to our door, went thru customs and everything without us doing anything 🥳

  • @meisti94
    @meisti94 Před 4 měsíci +6

    I lost a jacket at the airport of LAX in April and 4 months later it was in Scottsboro, AL. I had an airtag at a keychain on it. Although I informed the airline, the airport directly and set the airtag to loss mode. Now I know where it ended up thanks to your video. Wow…

  • @andrewgoenner120
    @andrewgoenner120 Před 5 měsíci +10

    As a person who is flying to MSP later this week and returning home through MSP with a checked bag in a few weeks, this was very well-timed and applicable.

    • @johnladuke6475
      @johnladuke6475 Před 4 měsíci +1

      Will you be stopping by Half As Town on the way?

  • @sharks2571
    @sharks2571 Před 5 měsíci +31

    Once i took a carry on instead of a check in because I was really afraid that i would lose my luggage, especially at Addis Ababa airport (which i have heard mixed things about). Turns out in their exhaustion, someone took my carry on bag instead of her own, and 90 minutes into my 2 hour layover i finally got it back 😅. That was one hell of a stressful day, and now i just say fuck it and check in my bags whenever i can

    • @Kelly_C
      @Kelly_C Před 5 měsíci +2

      solution: get a bag that isn't black

    • @sharks2571
      @sharks2571 Před 5 měsíci +2

      @@Kelly_C her bag was a hardshell silver case and mine was a black rucksack with a large brown stain on it 😅 Pretty hard to confuse the two of them, but it was an overnight flight in which the captain made announcements every 30 minutes (including singing happy birthday to a passenger), so I think everyone was completely delirious from the lack of sleep by the time we landed

    • @Kelly_C
      @Kelly_C Před 5 měsíci +3

      @@sharks2571 sounds like you just got crazy unlucky lmao I just asked my dad who has taken 20+ flights a year for the past 35 years and this has literally never happened to him lol

  • @enhydramatic
    @enhydramatic Před 5 měsíci +9

    Making Checking It Twice happen is the best motivation for subscribing to Nebula!

  • @IKEMENOsakaman
    @IKEMENOsakaman Před 5 měsíci +7

    Next time I check in my bag, I will give it a kiss and a hug.

  • @theoptimisticmetalhead7787
    @theoptimisticmetalhead7787 Před 5 měsíci +5

    Oh dang! I finally just fully know one of these videos BEFORE I watch it! I worked ramp. I've done gates, t-point, local and transfer bag running, dealt with gate checked bags, and oversized bag deliveries. The only thing I haven't worked is that initial counter bag belt before the TSA checks it and before it gets to t-point.

  • @MatthiasYReich
    @MatthiasYReich Před 5 měsíci +7

    The main thing I learned watching this is that I want a piece of luggage with a big face on it

  • @kimdavis2433
    @kimdavis2433 Před 4 měsíci +4

    This was the most mystifying part of flying to me as a kid. It seemed like our bags just went into the wall and came out the wall on the other end magically. I wondered whether the conveyor went all the way underground.

  • @agrizan
    @agrizan Před 5 měsíci +6

    While it sounds really interesting, it doesn't sound like any of the airlines at DIA actually use the DCV anymore and everything I could find about it was old articles about how it was a failure and they had resorted to driving lots of carts in the tunnels below the airport until starting to explore an automated conveyer option for some bags more recently.

    • @dauntingzebra7396
      @dauntingzebra7396 Před 5 měsíci +1

      Can confirm a lot of the DCV carts and tracks are still there but it doesn't move at all

  • @georgiaparentsforkidsright9572
    @georgiaparentsforkidsright9572 Před 4 měsíci +2

    As a baggage supervisor, I couldn’t tell you how to get a lost bag to an Alabama store. I have a room with bags that probably have brand new antiques in them. We don’t have that many that are never found. Over 99% of bags are properly handled at our location and 99% of those mishandled are reunited within 24 hours.

  • @johnladuke6475
    @johnladuke6475 Před 4 měsíci +8

    I'm not sure if I'm happy or sad that Amy was not assigned a field trip inside a suitcase.

  • @Pbairsoftman
    @Pbairsoftman Před 4 měsíci +5

    As an actual DIA worker, you’re waaaaaaaay off as to how the luggage system actually works. Only United uses an automatic system like you’re describing, everyone else has the old fashioned tugs and carts.

  • @JosephDickson
    @JosephDickson Před 4 měsíci +1

    Chet and Carrie are masters of the wardrobe change.

  • @Hodaggium
    @Hodaggium Před 5 měsíci +5

    So if the gal's name is Carry On, would Chet's bag be his wayward son? You really should've had them going to Kansas instead of Colorado.

  • @tomwilson2804
    @tomwilson2804 Před 4 měsíci +3

    I think what's just as interesting how many different outfits Chett wore without having access to his luggage.

  • @five-toedslothbear4051
    @five-toedslothbear4051 Před 5 měsíci +14

    Traveler pro tip. Put a piece of paper inside your bag with your contact information clearly printed on a laser printer using fairly large type. That way if all of the tags or other information are lost from the outside of the bag, when they are trying to figure out who the bag goes with or if you have to prove who the bag goes with, there it is. Oh, and an AirTag.

    • @YoSpiff
      @YoSpiff Před 4 měsíci

      I place a copy of my boarding pass inside, so they will know both who it belongs to and where it is supposed to go.

  • @dexdacat
    @dexdacat Před 4 měsíci +4

    As a ramp agent at MSP, you got this so spot on except you forgot to mention how VIOLENTLY the system that sorts those bags onto piers punches them onto their pier

    • @Mark-pp7jy
      @Mark-pp7jy Před 4 měsíci +1

      As a recently retired ramp agent at MSP, the "punching" mechanisms are quite violent. All the more reason to pack clothing only. Luggage is not designed for crystal chandeliers! 😉✌️🛫🛬

    • @dexdacat
      @dexdacat Před 4 měsíci +1

      Congrats on the retirement ​@@Mark-pp7jyhope S3B doesn't screw you too too much

    • @Mark-pp7jy
      @Mark-pp7jy Před 3 měsíci

      @@dexdacat Thank you Dex. The boarding priority hasn't been an issue, and I'm just grateful to have such a great benefit. All the best to you!

  • @KomradeMikhail
    @KomradeMikhail Před 5 měsíci +2

    You forgot to do your research.
    The automated baggage system at DIA (Denver International Airport [DEN]) has never worked correctly and was abandoned before the airport ever opened back in 1995, with baggage still handled manually today. This billion-dollar tax boondogle against the citizens is one of the states biggest shames.

  • @domagojpolancec6552
    @domagojpolancec6552 Před 5 měsíci +11

    Checked bags also go through the security scan just as the carry on bags do. At least in Europe. I know this because once I was transporting my PC in my checked bag (I made sure it's properly secured with styrofoam to survive all the bumps and drops the bag will go through. I checked my bag and popped into an airport restaurant, only to hear my name being called through the airport PA just as my food was ready. I was escorted to one of the airport's rooms for handling my cases and was informed that my bag seemed suspicious on the scan, they brought me to my bag, asked me to open it, swabbed the bag and its contents just as they would if it were a carry on, and once the results came back clean, they let me go back to my now cold meal.

    • @feline.equation
      @feline.equation Před 4 měsíci

      well europe has very different security standards depending on where you go. on my trip to paris (CDG) they were quite relaxed about our checked bags, in scotland i had multiple bottles of whiskey that i didn’t declare and they didn’t care, and most recently last july i endured dublin, heathrow, and rome all on the same trip. heathrow was the worst and made me gate check my bag that i worked quite hard to get through security (ridiculous imo and they definitely aren’t focusing on what they need to). dublin was fine, but confiscated my mom’s cosmetic scissors because “TSA in the US is very strict and won’t let you in with them” even though we’d just come from LAX who didn’t care about them…..smh. rome on the other hand barley had “security” and didn’t seem to care one bit what was in our bags. but that’s how all of italy was-security was a total joke. the security to see the last supper painting was tighter than the airport in rome.

    • @domagojpolancec6552
      @domagojpolancec6552 Před 4 měsíci

      @@kkobayashi1 please note that this was in Europe, not in the USA, so the rules about what airports can and can't do with luggage may be different. To give another example, whenever my carry on bag gets selected for additional screening in Europe, I am always asked to open the bag myself, and sometimes even to remove all the smaller electronics from it.

    • @petermescher332
      @petermescher332 Před 4 měsíci

      US checked bags also go through security scanning (and manual inspection, if needed); they just left this step out of the video.

  • @matthewclark5879
    @matthewclark5879 Před 5 měsíci +3

    I have always felt that travelers should have to pay even more to carry a bag on because of how much they slow down the boarding and deplaning processes.

    • @GooberFace32
      @GooberFace32 Před 5 měsíci +2

      You must be so much fun at parties!

  • @TheOriginalFaxon
    @TheOriginalFaxon Před 5 měsíci

    I just realized Nebula has a dark theme because of your ad read for it, so thank you for that. I got a lifetime subscription recently as well so thank you to the whole Nebula team for that, and that includes you Sam :). Also apparently I hadn't followed all the HAI related channels there so that's fixed now too. Still trying to track down all of the stuff I want to watch on there lol

  • @j.p.obregon1415
    @j.p.obregon1415 Před 5 měsíci +2

    We need to crowd-fund Checking it Twice now!!!

  • @crazyrobots6565
    @crazyrobots6565 Před 3 měsíci +1

    The problem with carry-on luggage is that everyone nowadays brings two max-sized carry-ons with them.
    Every flight but one I've been on in the last 3 years, the flight attendants come over the PA and ask the flight whether anyone is willing to check their baggage because there isnt enough room.

  • @joeym5243
    @joeym5243 Před 5 měsíci +5

    As risky as it might be to check a bag, I find it so much easier to do than deal with carry on bags, especially since I fly southwest a lot

    • @mentonerodominicano
      @mentonerodominicano Před 5 měsíci

      I know! It's so convenient! I've flown with them many times and only had a long wait time once.

  • @SantaFe19484
    @SantaFe19484 Před 4 měsíci +1

    How about a Christmas movie where Santa Claus loses his baggage, and then puts the airport staff on the naughty list.

  • @marcrugani326
    @marcrugani326 Před 5 měsíci +1

    Chett's taking a snorkle to Half as Town, CO? Suspicious. Pull that bag!

  • @nathandanner4030
    @nathandanner4030 Před 4 měsíci

    About 2 years ago I was working at a major airport on a terminal upgrade that was happening in 2 phases...this meant that the baggage conveyor system was still active and I wound up working over top of it often. There is a kind of service platform above the conveyor but, you often have to duck or crawl in certain areas to maneuver around. It was noisy and the conveyors would start and stop without warning. I was constantly worried about dropping things on the conveyor or, accidentally getting a body part stuck in a mechanism. That being said it was pretty exciting and interesting to see that whole process at work...Including how the line baggage crew handled the bags,

  • @MorningThief_
    @MorningThief_ Před 5 měsíci +1

    If it hasn't been done yet, please do one for security theatre, I mean security check at the airport.
    Had to go through one this morning & I always hate this ridiculous dance we have to go through. Grab trays, put bags in trays, take laptop out & put in another tray, throw out water because god knows how water can make explody noise inside an aircraft, take off belt, take of shoes, take off dignity. Put belt back on, tie your shoes, but leave your dignity behind.

  • @sammyjones8279
    @sammyjones8279 Před 5 měsíci +1

    I am literally waiting at baggage check rn when I saw this pop up in my feed 😂 Dude are you spying on me?

  • @A190xx
    @A190xx Před 3 měsíci +1

    Two thoughts: 1) Why do they not set up a system so passengers can collect their bag from the plane as they disembark? Perhaps a rain shelter and staff reconcile the slips before handing over the bag. On smaller planes, this would be cheaper and encourage more passengers to check their bag. 2) Rather than open the bags and sell the individual contents meaning some items are unpurchased, they could auction them like they do with garages.

  • @gabemcguire2463
    @gabemcguire2463 Před 4 měsíci

    I’m from the GA/AL line and know many people who love Unclaimed Baggage. I assumed there must be multiple stores like it around the US. It’s really cool knowing it’s one of a kind!

  • @KevinEnjoyer
    @KevinEnjoyer Před 5 měsíci

    I will never forget that time when the destination airport treated my transfer in Oslo as within EU and my origin airport in Stavanger as NOT in EU.
    Me and my family were just sitting there at the assigned bag drop belt, confuzzled as to where our luggage was. An hour later, after much fuss with the baggage agent, the airport staff tracked our bag at the non-EU bag drop, where it had been sitting the entire time.

  • @apertureemployee215
    @apertureemployee215 Před 5 měsíci +7

    Sometimes if a flight is running out of overhead space, they'll ask/require you to check a bag right at the gate. This at least (probably) guarantees the bag will at least get on the right aircraft.
    I'm going on a long trip next year, and needing a large suitcase that will need to be checked is legitimately the thing i'm most anxious about for the entire trip

    • @WanJae42
      @WanJae42 Před 5 měsíci +2

      Sometimes when people use a perk to board a little earlier, this is why. Getting a bin can be a race on certain flights.

    • @yoweedmofo19897
      @yoweedmofo19897 Před 5 měsíci +1

      The opposite happened to me today. I was forced to gate check a bag in ORD due to lack of overhead space. Well, we get to SFO and they send us to the International terminal to pick up bags. Except the carousels are behind customs. Turns out we needed to go to the United carousels in terminal 3. Next we're told they need time to bring the bags over to Terminal 3. The carousel starts spinning, but it's all bags for other flights. An hour later my flight's bags finally start turning up. Except another hour in, the ORD flight disappears off the screen (suggesting all bags should have been delivered already), and guess whose bags are still missing: the last minute gate checks. Nobody knows anything. Then someone on the flight tells me their (normal size) bags started to turn up at the oversize baggage window for a separate carousel. Still no dice. Finally mine got brought to the original carousel. Last bag in, last bag out it seems (that's not normally how a FIFO queue works though so I'm confused). I know I'm nitpicking a bit but this really reinforced my hatred for forced gate checks. I had already paid for economy over basic economy since the latter doesn't allow any carry ons at all. But apparently they don't standardize the minimum number of maximum size bags that could fit in the bins on a given flight and still decide to sell you tickets premised on a false promise of overhead space availability. That being said, fuck being boarding group 5 lol along with all forms of overbooking and the associated blaming and shaming of ticketholders for any resulting issues. All of us were shockingly calm yet the United folks still talked down at us like children over the PA for the whole 2.5 hours we were there

  • @FairyCRat
    @FairyCRat Před 4 měsíci

    I love how this episode can serve as a PSA against checking your luggage. That checks out well, since on the Jet Lag Nebula podcast, he also advises against it.

  • @johnchessant3012
    @johnchessant3012 Před 5 měsíci +1

    that was a top-tier ad segue

  • @Anurania
    @Anurania Před 5 měsíci +1

    I once checked my bag in very late because it was overweight and we had to shuffle everything around to get all the bags below the limit. When I arrived in my home country my bag wasn't there, so I gave the details to the airport and then drove 2 hours home. The next morning someone drove 100 miles to drop the bag off at my house.

  • @tonymouannes
    @tonymouannes Před 4 měsíci +2

    Everytime I arrived without my baggage it was because of shortened layovers or diversions. I ended up having to get the bags a day or 2 later. One time we were 3 people traveling together and one leg got delayed and we barely made it to the connection flight flight before they closed the gate. None of our checked bags arrived with us (we got them all 24 hours later). Flight with layovers are a nightmare for checked bags and now the airline wants people to travel without carry-ons. I need 72 hours of clothing and stuff and all of the valuables and electronics with me.

  • @cahoolie
    @cahoolie Před 5 měsíci

    I dont know how this channel uploads exactly when i need it to. I got the notification for the new york reserve bank video while learning abt the Federal reserve in econ class, and this video a day after my flight.

  • @kehlery
    @kehlery Před 5 měsíci +2

    at the airport i work at there’s about 5 feet of unpowered roller conveyer that connects the bag drop off and me who scans the bags and throws them in the back of a tractor, definitely quite a different situation

  • @aresef
    @aresef Před 4 měsíci +1

    I've only had a bag issue once, when Southwest didn't tell me the belt at BWI was broken. So we got one weird item when we landed in PIT but our bags themselves didn't follow us. I had some cables and chargers on my person but my buddy put *everything* in his checked bag. It arrived to us a day later via West Palm Beach and we lost a full day of promoting his anime con at another con.

  • @savannaperry329
    @savannaperry329 Před 5 měsíci

    Thank you for posting this the day I'm flying and checking a bag

  • @DereC519
    @DereC519 Před 5 měsíci +1

    i needed this

  • @robertviragh6527
    @robertviragh6527 Před 4 měsíci +3

    Super nice, very on point, very informative video. When I saw that you would have to track down the percentages of where missing bags go and how, I knew this is a slog for you, I understand that there is other very interesting content in the world and we will not always have to watch about research about miles and miles and miles of conveyor belts, I am sorry life isn't inherently more interesting and that this is what we have to watch, but you made it as interesting as possible and very nicely, thank you! There will be other interesting things I am sure, thank you for being so nice and sharing this video! I liked all of it.

  • @Fs3i
    @Fs3i Před 5 měsíci +1

    Old and tired: Fans writing fanfics about their favorite creators.
    New hotness: Creators writing fanfics about their fans...?
    Brings a new meaning to fanfic, I guess

  • @shaddyking151
    @shaddyking151 Před 5 měsíci

    Yo hey love the infographics man!!!

  • @Gamer3427
    @Gamer3427 Před 5 měsíci +1

    Truthfully, even though statistically speaking it's a small percentage of bags that are lost, when you consider how many flights are going on constantly, you realize it still adds up to a lot of lost luggage.
    In my opinion, you should try to do carry on as much as possible and only go with checked bags when it's something you either can't carry on, or something you are entirely fine with having to replace.

  • @88COR88
    @88COR88 Před 5 měsíci +1

    The biggest reason people carry on is the extra charges for checking but the second one isn't lost bags it that checked luggage takes forever to get to the carousels. Maybe I'm just lucky because the last half dozen times I've checked bags it's taken 20+ minutes after arriving in baggage claim for my luggage to appear. So we landed, waited for everyone to individually realize they need to get off the plane now and take their sweet time doing so completely ignoring all the other people waiting behind them, stopping by the restroom, walking to baggage claim, THEN waiting 20+ minutes to get my bag.
    Modern air travel is necessary to get around but a very uncomfortable experience. Granted the follow passengers are the main issue but the airlines seem to intentionally make it worst by motivating people to carry on as much as possible because of cost and time, cramped seating and oversold flights.

  • @AaronSmith-kr5yf
    @AaronSmith-kr5yf Před 4 měsíci +1

    Back when I traveled a lot and had my cheap suitcase broken by Delta, I bought a pelican case. Had a friend who owned a print shop, so he gave me A BUNCH of stickers with pelican photos on them that I plastered all over that case. Lufthansa lost my "pelican" pelican case in Cologne. Apparently it went on the next leg of the flight to Istanbul. They had it back to me that evening cause the guy unloading the plane in Istanbul was looking for the "pelican" case and set it aside.

  • @v21aaron
    @v21aaron Před 5 měsíci +3

    I’m literally checking a bag for the first time today, needed this

    • @Anastas1786
      @Anastas1786 Před 5 měsíci

      Best of luck on your flight! ... Maybe check prices for flights to Huntsville, Alabama, just to be safe?

    • @v21aaron
      @v21aaron Před 5 měsíci

      @@Anastas1786 thanks haha
      🤞good idea, can’t be losing my favorite pants

  • @Canleaf08
    @Canleaf08 Před 4 měsíci

    I had to checkin my carry on bag at the gate in Newark once and got it back stacked next to my checked bag which I checked in in Lisbon earler that day.

  • @tylertriezenberg1399
    @tylertriezenberg1399 Před 5 měsíci +1

    I'm a Packers fan, but I appreciate the attention to detail on the colors of the bags leaving MSP

  • @suspiciousafternoon
    @suspiciousafternoon Před 4 měsíci

    This is so fascinating I've always wondered where the lost bags go if they're never found

  • @Maik_Grnto
    @Maik_Grnto Před 5 měsíci

    So today I learned Sam also reads apple news headlines that get sent to his email every day, since I saw that article about Unclaimed Baggage a few weeks ago and also had my curiosity peaked over it

  • @WeMuckAround
    @WeMuckAround Před 4 měsíci +1

    You forgot the part where if you fly American Airlines, they will send it to 3 different cities before delivering it to your house 4 days later.

  • @bob-gabbitas
    @bob-gabbitas Před 5 měsíci +1

    I love in Half as Town and all the services are half as functioning. My house caught on fire and the Fire Dept left the fire only half as extinguished and I only get half of my insurance claim 😢

  • @dan339dan
    @dan339dan Před 4 měsíci

    The editing in this video is off the charts

  • @lesterwilliamsjr649
    @lesterwilliamsjr649 Před 5 měsíci +1

    It's the question I always wanted answered.

  • @tomb5372
    @tomb5372 Před 4 měsíci +1

    Short of a bag getting its tag ripped off, I have never really understood how bags could actually be lost. Even if it was loaded onto the wrong plane and ended up in the wrong airport or country, it feels like any airport would just at some point scan it again and realize it should not be here and send it to one of the locations on the tag. I guess I just don't get it, but I find it difficult to believe that there is so much luggage that supposedly no one knows who it belongs to that ends up getting auctioned off. But what do I know...

  • @asbestosfiber
    @asbestosfiber Před 4 měsíci

    I worked in a large airport one like 25 years ago. Where all the conveyer belts stoped and a new one started they'd have a bin to catch all the stuff that dropped. Hundreds of those suitcase locks and about a million Id Tags.

  • @DaCatmasterX
    @DaCatmasterX Před 5 měsíci

    I haven’t watched one of your videos on CZcams for a while now, I’ve been watching on nebula! But I’m happy to add a like to this!

  • @Ryan50Ryan
    @Ryan50Ryan Před 5 měsíci

    "Seven miles of conveyor belts"
    Let's Game It Out is foaming at the mouth.

  • @jacekatalakis8316
    @jacekatalakis8316 Před 5 měsíci

    I remember a documentary about how bad Denver's then rand new one was at the time of launch some 30 years ago and all the snark and derision. Glad to know it's somewhat fixed

  • @stylesrj
    @stylesrj Před 5 měsíci +1

    I almost lost my luggage a few days ago at the airport.
    Waited at the carousel for like twenty minutes then some hard-to-hear announcement said that all luggage was moved to another carousel and I only knew about it when my brother found it at another carousel to see if that would work... and there it was.
    I dunno what happened to everyone else who was stuck there waiting for their luggage though...
    This was in Australia by the way...

  • @STUDIO_YF
    @STUDIO_YF Před 5 měsíci

    Wow. that motion capture is really good

  • @franug
    @franug Před 4 měsíci

    hahah nice video and very informative! Once, in a flight from Santiago to Barcelona (via Madrid), Iberia lost my checked bag, which not had my stuff but, crucially, basically ALL of my then-infant daughter's clothes, including sweaters my mom had knitted for her😵.
    It was the first time ever this had happened to me...initially it was crap (I was so sad thinking the handmade things were lost forever), but the process not only turned to be quite fast - the bag returned to me about 24 hours later - I also happened to have an insurance that covered the costs of having to buy stuff to make up having barely no clothes or toiletries! It was about 200 dollars, of which most went to buy cute clothes several sizes up of what she wore at the time🤣2 years later she's still wearing at least one of the sweaters I bought then lol

    • @RoyalMela
      @RoyalMela Před 4 měsíci

      Does Iberia handle luggage? No. It was lost by Santiago or Madrid airport ground handling company.

  • @TheMalawianFlorence
    @TheMalawianFlorence Před 4 měsíci

    That feeling after you see the last bag appear and it isn't youry😂😂😂 I almost cried.

  • @chrisb.2028
    @chrisb.2028 Před 4 měsíci +1

    Can't wait for Checking It Twice release! I'm sure it's gonna be a hit.

  • @ryanschwartz4959
    @ryanschwartz4959 Před 5 měsíci +5

    1:53
    Also, if your layover is in a country other than the one for your departing flight, you’ll usually have to collect your checked bag, take it through customs, and check it back in before going back through security and boarding your connecting flight.

  • @willpugh8865
    @willpugh8865 Před 4 měsíci

    Literally can’t stop thinking about how that phone is being held

  • @acamera
    @acamera Před 5 měsíci

    Hartsfield-Jackson in Atlanta is my airport. Can confirm it’s big. And a pain to have to walk all the way around with all the construction they’re doing

  • @pennysmom0720
    @pennysmom0720 Před 4 měsíci

    When I moved from Chicago to NY state I brought my 2 dogs with me. I refused to get on the plane (at Ohare) until I saw my dogs put on the plane. They were given a sedative by their vet and they did great. I was a nervous wreck!

  • @8stormy5
    @8stormy5 Před 5 měsíci

    If it's valuable enough that I'd care a lot if it goes missing, I only carry on. If I can't carry it on, I ask if I really need to bring it. If the answer's still yes, I ship it and insure it.

  • @stephanieparker1250
    @stephanieparker1250 Před 4 měsíci

    I love how the bodies of Chet and Carrie change with every scene. Which makes sense since for H as I 😊

  • @russelldofrane6614
    @russelldofrane6614 Před 5 měsíci +1

    One time my bag came down the luggage chute contained inside a giant plastic bag with all my stuff loose in the plastic bag because apparently the zipper had failed. Half my shit was missing and I never got any call back from the airline about it.