How to charge your phone if it displays a water drop icon
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- čas přidán 2. 05. 2023
- Learn how to charge your Samsung phone if it displays a water drop icon
Your galaxy device may not support charging if it detects any water or moisture above a certain level in the USB port.
When your phone displays a water drop icon, it indicates moisture detection. If that is the case, you should turn off your device and leave it to dry completely.
If you still experience issues or see the icon, follow these steps.
1) Unplug your phone from the charger
2) Wipe with a dry cloth or gently shake your device with the port facing downwards (5-10 times)
3) Place your phone on a cloth in a well-ventilated area or dry with a fan
If you experience issues with your charging even after drying your phone, try clearing your USB cache.
1) Go to ‘Settings’ and tap ‘Apps’. Then tap the ‘Filter and sort’ icon
2) Tap the switch to enable ‘Show system apps’
3) Scroll to ‘USB settings’ and tap ‘Storage’
4) Tap ‘Clear cache’ to clear your USB cache
If you are still unable to charge your phone via the USB port, you can charge it using a wireless charger.
To ensure your phone charges correctly, make sure it is placed directly in the centre of the pad, without any obstructions in the way.
Need help with your Samsung product? Don’t worry, we’ve got your back.
You can find solutions for your Samsung products online or chat to a Samsung Expert via live chat, over the phone or in store. Please visit Samsung UK Support: www.samsung.com/uk/support/
No one knows your Samsung like we do.
#SamsungUK #SamsungSupport #SamsungContact
Chapters:
0:28 Unplug
0:38 Wipe or shake gently
0:48 Dry
Clearing USB Cache
1:15 Apps
1:20 Show system apps
1:30 USB settings
1:40 Clear cache - Věda a technologie
Complete nonsense. My phone has NO water or anything else. Will not charge. This is a software issue not a hardware issue.
Which model?
So true after some updating software its like that nothing happen always have an icon for moisture usb. Even you do the clear cache of usb or restart the phone f*ck this samsung always like that
SAMSUNG should Be Ban europe And Asia
Mine did this as well. It has NEVER had contact with water mine is an A53
I have an a54, after one ui 6.0 update it wont stop whining about dust debree or water
One of samsungs dumbest features that malfunctions quite often
or maybe dont make a feature that just bricks the users phone is theres a little water? giving the error is good but blocking charging completely is annoying
True you should be able to ignore it if its a faulty port for example, atleast a "Remind me after 5 minutes and continue charging (unsafe)" option would be nice
You don't want to end up damaging your phone
@@teodortodorov6974 yes but when your phone is at 0% you need to at least get a little charge to turn it on and delete the cache memory as they suggest. It should let you at least charge to 5% and then stop.
maybe it could let out a sound to empty it out?
Blocking charging is actually safe because what if your phone sparks
It's just a programming bug and a bad sensor 95% of the time. just fix your device instead of putting out crappy tutorials what won't fix it. Make it so we can ignore that warning!
seriously f them
strategy to get us to buy the wireless charger
If it works lol. I work for ATT and had a customer in today that had this issue and his wireless charging hasn't worked in a year.
It worked thou
@@iftyi94 Really??
Remove the useless feature that's of no work!!
amen
Can we troubleshoot?
I might change to apple just for this annoying issue. On my orevious samsung S21 , I have spent one full year using only wireless charger. I have upgraded to S23, 2 months later, the same problem. My phone has never touched water, and the port is clean.
Same here with my A54, I'll need to format for the 3rd time.
Same issue with s23 atm...
Fckng Samsung!!
I absolutely have no had my phone in contact with water what so ever. Occasionally I would plug it to charge and I would get a water warning but it was brief. I thought it odd, but wasn't having any trouble with my phone till 6 days ago. Suddenly it wouldn't charge and died. I ordered a new phone which has not arrived and I got desperate and started watching youtube fixes. I used a clean tooth brush on its charge port and then plugged in and it started charging so I thought it was fixed till it wasn't. I only had 6% battery at this point so I shut it off. Then I found this video. Turned it on and tried the clear cache method and now it is very slowly charging. I'm so hoping this has solved the issue. Sharing my experience in case it might help someone else. Thanks for this tutorial.
What helped me when it was completely drained and wouldn’t charge is I had to hold the button down until it showed 0% (like it was trying to turn on) and then plugged it in and it started charging.
wait this actually worked for me too
Could you please elaborate, I'm having the same issue!
Bro thank you so much. For anyone who is having the same issue, you need to power off your phone then plug it in and just hold the power button. You don't need to wait for the power to drain. At first I thought it failed cause I saw the message then the water symbol vanished. I tried plugging it in again and my phone started charging.
this is the only thing that worked, my divice was already swithed off and had 0%. I got the waring and it wouldnt charge. It started charging only when I did exactly what you described here ! thanks !
This and only this is the solution. Thanks
I think my phone was made in the same factory as my dogs squeaky toy.
This happened to me while holidaying in India. It started showing the water drop icon and wouldn't charge except for wireless charging. Came back to UK and started charging on its Own.
Very weird behaviour.
its the enviroment maybe....the humidity plays a role here
No. It will keep happening. More frequently over time till you give up and buy a new phone
THANK YOU SOOO MUCH!!! MY GALAXY S10+ GOT WATER IN THE CHARGING PORT FROM A LEAKING WATERBOTTLE, AND THIS GOT IT OUT!
It has happened in many important occasions. It's one of the reasons I am switching to iPhone. Fix it Samsung, it shows moisture detection even when there is nothing leaving my phone uncharged for dozens of hours!!! Stupidly super annoying feature!
Yeah ! So annoying :(
iphone doesn't have better hardware & is more overpriced. but if you want to waste money, go ahead
or just dont put this system apple do not have that and nothing break i dont see the point of having this alert lmao that just stupid
Apple has that too, but they include the option saying emergency override
I have this issue since 2 months on my s22U, it's not going away, I tried all the methods that Samsung suggested but no use. Using wireless charger now. Stupid feature, probably my last Samsung phone.
I got the same problem. For like 2 month. Until one day, he drop to 0% because i have not charge it. Then i have clean the use port with a brush. And charge it on my wireless charger. And start it again. Now the problem is solved. So let it drop to 0%. Should work.
I want to know how is it water resistant and have this problem
Thanks a lot for the tips.
Thanks a lot❤
Never buying samsumg again
Thanks it worked for me
the tip on clearing the storage cache solved my problem. alerts gone and phone is recharging.
My USB cache is not clearing how to do it
I followrd the steps here still no change
That's crazy 😅❤🎉ty Samsung 😊
Thank u very much
This beat is Fire🔥
User feedback for Samsung;
F your warning and charging port I did everything and still getting this fup warning if you can't just disable it why did you put that stupid warning.
Feedback ends...
Samsung A53..clearing the USB cache worked.
Same
Please solve this error in your next update. This is exteremely annoying. My phone is completely dry & still showing this msg. model A54
Have you got any solution?. I have faced same problem on my a54
@@user-jl1wi6rd8sany update? How did you fixed it?
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
@@liannelomandac9821 i tried many times when Samsung appears after turning it on then plug it. itg worked for me. After 2 weeks. try as many as you can. Another option use hair dryer or blower and use it 30 ssec.
My A54 suddenly started with this after software update. Tried everything and it went away for a few hours and I could charge my phone. Now it is back and even if the notification is gone, my phone doesn't charge! It shows the battery charging icon ⚡ but it doesn't get battery power. It's on 23 and after an hour of charging it still on 23 as if this darn software is preventing it to charge! Phone is 2months old!
same issue i faced on a54. tried many videos on ytb but did not work. Did you got any solution?
Samsung a73 - when I charge it, it decreases the percentage instead of gaining percentage. 😢 from 45% of charging, it lowers the percentage to 44 43 to 39 I unplug the charger. And use powerbank instead and different type c cable, and it charges fast😢 is it the battery or charging port problem?
This feature saved my phone lol
I was cleaning my phone and forgot to put the Sim card tray in and water got inside the device without me knowing
Then i put it on charge and got an alert saying to let it dry🎉
I have the A52s and am experiencing the same issue, nothing in this video worked , but I decided to used forced stop on the USBsettings app and it is currently charging. Not sure if I will have to do this every time I need to charge my phone or what happens when my pbone is off
Can you explain? Step for this usb setting?
@676mehar Step 1. From Settings, navigate to Apps, then tap the Filter and sort icon.
Step 2. Move the switch to the right to enable Show system apps, then tap OK.
Step 3. Scroll to USBSettings and tap Force Stop and it will kill the USBSettings app and it should stop the water warning when charging, do restart the phone after successful application
What is the use of Ip68 water resistant then ?
I fixed my phone cleaning the usb port with a little bit of alcohol and a small piece of cotton then dried for 5 minutes with a hair drier... shut it down before do that.
Thanks for the tips! How long does the phone need to be ventilated in general? It may have gotten some rain on it
dont usee
oh dw, just forget about this phone. 2 weeks later MAYBE it'll work. speaking from experience, it's my 3rd f*cking phone omg. i have some no-name phone for 3 years and it NEVER had this or any other issue. nah i'm so done with this "feature". definitely my last samsung because this can't be a coincidence, especially when my other phone once got dropped in a hot tea and he didn't even flinch. meanwhile this samsung can't even take a microscopic debris, while still advertising itself as "waterproof and dustproof" (samsung galaxy s21 ultra). i can't even access my bank account for the 4th day coz that one dust particle is still there
@@thatguy5233 yeah it's really annoying, mine has been acting up time to time again. There are some ways to go around it tho, charging it after shutting it off in a specific time and cleaning it out with an old toothbrush works most of the time for me
My wife’s Samsung did the water port charge icon.She did not realize the charger had got something spilled on it and she plugged it in and the circle would not turn green nor did water icon leave until we took a quick-tip and wiped out port then we waited for about 4 hours then phone went back to normal charging water icon gone all good.
thank you
Why my phone was this like yellow warning sign? When its not even wet
Never again samsung.
I'm sorry. Did the geniuses at samsung not think about the fact that I cant clear my cache if my battery is dead BECAUSE i cant charge my phone?
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
is this feature still on the latest samsung phones?
if it did i better switch to iphone
Yes, please buy any phone except for samsung
Thank you very much. My problem solved 😊
The first three steps worked
Tried everything and still does not work and my phone does not accept wireless charging so im f#cked
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Clean the charging port
what do you do if none of these work?
I have a way to charge it, mine does that too.
Hold down the power button and the volume down button until it turns off, when it does that it will manually turn back on and after that if it still doesn't charge, just restart it and plug it in right after the samsung logo first disappears.
Once it's on go to setting and look up fast charging, toggle it off, it'll charge more often without the water warning .
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Clean the charger port
That's good and all until the phone doesn't power on and is stuck on that screen at charge-time
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Why is this still not fixed? I see people having same issues 8 months ago.
When I plug my charger instead of chargning I get moisture icon and can't charge. Annoying af when you are on 10% battery.
Please give us proper update.
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
It took long to get out water from my phone. Why dont u add a feature to remove the water from the phone
my battery died before i clear the cache now i gotta take it to the service...
Here's what worked for me, from the comments:
1. Turn off your phone.
2. Connect your phone to the charger (and get the water icon).
3. Hold down the power button and keep it held down for a long time.
When my phone came back on, the water icon was gone and it was charging.
TL;DW "Dry it" They don't mention any work around for when this "feature" is buddy and stops you charging for no reason.
THIS FEATURE (FLAW) IS MAKING ME CONSIDER SWITCHING BRANDS
here's what worked with my A23 (phone was drained to 0%):
1) connect charger
2) as soon as the zap symbol appears press and hold block and volume down buttons simultaneously until it turns on (has to be BEFORE the water symbol appears)
3) when you see "Samsung powered by Knox" or whatever on the screen DISCONNECT the charger
4) the "powered by knox" line will disappear leaving only "Samsung" (the screen will dim a little), that's when you CONNECT AGAIN THE CHARGER (gotta do it quickly)
5) boom, your phone is now on and charging
I don't know why but putting it the freezer for an hour worked
My S9 gets this error if it is charging in the car and I forget to disconnect USB cable before turning off the car.
wow, this was an amazing video; loved the animation.
How do you clear the usb cache if the phone won’t charge to turn on
why did i have to scroll this far to find the obvious question
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Why mines charging and having this icon only on the top?⚠
Their dectected when plug in when system is on is scary it sound like a god dame alarm goingmoff at max volume. My device was unplugged no m
Water and it think,it was plugged in gose off like a alarm i just used a q tip and clean the dust and kt works device tab a t590 10.5 2018
Oh my god yes why didn’t I think of clearing the usb cache of a DEAD PHONE that I don’t have a wireless charger for
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Dont nanny my phone.. if its damaged i will pay for it!
"I don't want to let my phone dry! if it's damaged I will bleed my wallet dry!" is all I heard
@@justinem4117 Yes its my phone I have money let me destroy the things I paid for
Cleaning Cache helped me to charge My Galaxy S20 FE !!! 🤗🤗🤗
This is insane. Trying to charge my phone for 2 days. Nothing worked. This stupid feature is totally useless
It’s not working😭😭😭
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
absolute nonsense. this has happened to me 4 times, and out of those 4 times, only 2 involved water. at least make an "emergency override" option!!
fun fact: those other 2 times were me waking up in the middle of the night (1st time 4 am, 2nd time 6 am) and forgetting to plug it in. no water at all, or i drool or shed tears in my sleep.
Thhat is happening to me right now with an s22 and i never drop it in water and still meant to be waterproof happened to with the s8 too all ur tps dont help i think too is software or hardware problem
thanks sir it actually worked
This nonsense has persuaded me that my next phone will be an Apple one. "Nobody knows our purchases choices like we do"
I have a samsung a34 which doesnt allow wireless charging. It says moisture is present but my phones not got wet. Its dead and unable to charge so i cant get into the app settings to clear usb cache. Stupid feature to the phone.
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Someone help me I have 24+ dry in fan 3 hours plus and still showing same icons moisture warning what can I do
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Why give ad water dust resistant? ?
hair dryer works great
S10e my first and last Samsung cellphone ever, never had any of this "dollar store" issues when i had my LG, too bad they went out of the market and we are stuck with bad quality companies.
It's did work for me
Me too
Just got mine fixed only for it to come right back
Then y u added water proof feature
I microvaved my phone and it won't work 😢 It charges with a different charger but not the fast charger
WHAT
@@darthwater999 yeah
THANK YOU SO MUCH THIS REALLY WORKED
Did not work
I'll never buy a Samsung again with this stupid features
3rd time I have this problem, only solution that works is to format the phone. It never was in water and is very hot where I am, is not humid.
did you do format to your phone? was it helpful?
Realllyy???? Could we have an option to stop this moisture detection BS!!!!! It's 2024 and Samsung doesn't have a solution for this!!!!
all of these were not working on my samsung s10 plus.
same samsung s10plus
Hi my name is BTS6WH I’m gonna using the Samsung Galaxy A33 phone to how to charge your phone if it displays a water drop icon
Struggled to watch this with the eardrum stabbing background noise you call "music".
The fact that the software forces your phone not to charge is ridiculous, its my phone that I paid for you should not stop me from trying to charge it, a warning is all it should be. Never buying a Samsung again.
it's happen when I use my type-c hub. It's dumb
???? IF MY PHONE IS DEAD. HOW DO I DO THIS
did u fix it?
Ok first power it on when it shows the samsung logo kn the screen quickly get ready to plug it in
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
@@Samiyko yess.try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
@@tobi9585 try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
Drop my phone in water, the USB port kept going back and forth from turning off due to water detection.
Now M
m 1:47 y battery is total depleted, and now the USB port will not let me charge. Any ideas how get around this?
Maybe try using a wireless charger to get some battery and then clearing the USB cache in the settings
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
If clearing cache doesn't work clear whole data usb settings it will work perfectly then
The S21 won't charge because its wet, but also wont charge because its cold. WTF. And WTF does USB cache have to do with charging. Other than planned obsolescence.
My mobile is not charging and I am everytime getting this issue. It worst that something that I have given so much money is giving this issue, but you are telling me its fine, I can carry on with Wireless charging!!! seriously!! better you say, sell it off and buy from another brand...
try to unplug and plug it a few times, and then plug it, hold the power and volume at the same time for 30 seconds
it work to turn on, and then unplug it, wait until u see a single samsung logo in the middle screen, and plug it in a hurry, Notes : samsung ussually has 2 booting animation, the first animation, and the second animation, wait until the second animation to plug it again
It works
This is the most annoying "feature" Samsung implemented on their devices... at least give us the option to dismiss ignore it/not completely make our device unusable by not letting us charge. Ridiculous.
Hi my name is BTS6WH I’m gonna be using the Samsung Galaxy A33 phone part 2
I've done all of that and it still doesn't work. I had my phone in my pocket about 6 weeks ago during a rain storm. I think it fare to say that it has dried out completely since then. I'm never buying another Samsung that's for sure.
My A33 got wet when I got caught in the rain and I didn't notice it couldn't charge until it was completely flat..
I've tried to volume down power button it and it just went straight to a lock screen warning.
Me and my wife have the same problem but for her phone notrhing works. Last we have samsung
Thanks, it works. I cleared usb data and cached, and it worked.
Dont work for me..
@DEMOART sorry mate. That was my only option, and it worked..
@@morgan2783 its fine
works for me@@DEMOART
@@morgan2783 where is the setting for USB cache... I cannot find it s10+
There is no such setting on S10+
Will not buy Samsung again.
Not working
i am having same trouble in a54
What did u do then
Is it working now? Is yes, then what did you do?