Depends on what they are repairing. Walls/painting fine, but electronics/valuables no way. Edit: responding to comments I got and others' comments. As I said, It depends on what they are doing and, most importantly, what i think about them when I meet them. If someone is painting a room, doing drywall, hvac work, plumbing, etc. I don't hover. I give them space to do their work, but that doesn't mean I'll run to the store while there there. You cover your bases and double-check them just to keep honest people honest.
We leave our repair men alone, mainly cause my parents are the ones who put them in business and got them moving up in the world and they are all close friends.
Ah yes, so someone who knows nothing about electronics can be a karen on the internet because they saw some videos on tiktok 🤣 you really didnt think about this comment before you made it, did you?
You can watch, you hover over me and breath over me and Ask 1000 questions, I'll tell you to give me space and ask questions at the end when I'm filling out paperwork
@@evilsworn2901 hey if you can trust a stranger that's cool but don't be a hater just because some shady shit hasnt happen to you like vandalism or straight up robbed. Some ppl work hard for their stuff and don't want some lazy ass man or woman taking or breaking their stuff
It most certainly will not. Samsung does this because they know the fines they get will be less than what it costs to actually pay out warranty claims.
@@roberthartley6699No I would sue for 10s of millions and will refuse to settle out of court and any lawyer will take a case this open and shut pro bono..
I think it's not that they are claiming the screen crack is causing it, but rather they just refuse to do warranty repairs if any kind of damage is found, thus the customer has to pay for it out of pocket.
This happened to me. A few years ago I sent a tablet to Acer after it cracked due to thermal shock, I walked outside from the cold into a warm room and it cracked. I sent it off to repair and they said repair wouldn't be covered due to impact evidence, and sent me a picture with a chip at the glass edge. I replied with my own image I took before sending it off and it clearly had no chip, they repaired the device and returned it to me free of charge. Always take pictures!
@@rajakhan12346Yep, I learned that selling on eBay. Comes in handy for other stuff, like saving receipts showing you paid on stuff like medical bills. Legit had hospitals say I didn’t pay on stuff 5 years later…
@@RedDwarfCruz I know what you mean but it was unlikely, it was 1 crack across the tablet and I packaged it well. The chip they found was right at the edge and looked suspiciously like the size and shape as a flat head screwdriver. Which I pointed out in my response. When Acer replied to my picture they didnt argue or address the screwdriver point I made. They just said, "your tablet will be repaired and returned free of charge". Think they knew what was going on and they hadnt got away with it this time so didnt fight.
TV salesman here. I'd say it's MUCH more likely that the reps are doing this to avoid having to do more work. Not that samsung would coach out to do this. That being said samsung is a brand I'd probably never buy for other reasons. Quality control is a big one.
Maybe, but Samsung threatened legal action against the customer for posting the video and strong-armed Reddit to remove the post while doing nothing to help their customer. At that point I believe they're fully responsible for this, not the tech.
This is true. They even do it with their phones. My husband had a problem with them a while back but we couldnt prove anything so there was nothing we could do.
This shouldnt even require a lawsuit, it should be as simple as turning the evidence into the local police and then the government handles it with fines and the victim is rewarded with twice the value of the full price tv.
In Australia, the consumer law covers this. The law would force them to supply a brand new TV at their (that is the repairman and/or Samsung's) expense, warranty or not.
it is a racket that Samsung is running due the there rep's damaging/cutting/stabbing peoples Samsung products, so the racket that Samsung is Running is ILLEGAL due to the Racketeer Influenced and Corrupt Organizations Act of 1970 (RICO)
I worked and still work in customer service for major companies. Always track the parcel and double check with the customer support. Most of the times the parcels get randomly delivered to the wrong location and if you waited past 10 days to announce the parcel is missing the logistic company no longer accepts claims. No claim? Your product is lost forever.
Happened with my Grandma and her Samsung washing machine. The Customer Service rep told her tk do something that would VOID THE WARRENTY to repair the washing machine by herself, then when she inevitably failed, the tech who came out just said that the warrenty was voided.
@@f.i.b3027agreed. as a apple user even though the new phones are expensive at least apple doesn’t do shady shit, you just want to defend samsung because you think around “how could a “successful” company do this!?”
Had a Samsung monitor (expensive) but it started showing artifacts. I mailed it to them, took photos first then got it professionally packaged. They sent it back with a shattered screen saying it was user damage. I had to threaten small claims court before they said "Oh it must have broken during shipping."
@@angelsgti7 As of what Rossman was saying, they are much worse. As I remember, if you used a non-authentic part say a battery, they can return your phone without assembling it, or even keep your phone and not return it back or remove parts from it and keep them. Basically they will blackmail you for using parts from anyone else other than them.
I like the part where this short puts this incident into context and dissipates general anger among the community to avoid harrassment towards any Samsung employees.
Many huge corps like Samsung, Apple, MSI… handle the warranty contract to third parties like local repair shop. They get money per warranty repair but get more money if they repair void warranty for themselves.
Unless you've been living under a rock, it's common knowledge that the USA is considered the most litigious country in the world. It's the one place you wouldn't want to cut corners like this because getting caught could lead to a lawsuit, costing far more than simply making the necessary repairs.
@@MartinBarker not just the lawsuit the cost to the Samsung brand could be hundreds of millions of dollars. Ya it makes no since. The second poster is making shit up to get attention or there TV fixed.
So I’ve worked in a similar field before and most of these people are subcontractors. More than likely the reason this is happening is because they are still getting paid whether they do the repairs or not. So if they show up to the customer’s house and “the TV is damaged” then they can just leave and they still get the full paycheck.
No, I've BEEN a subcontractor and if you don't do the work, you DONT get paid. Your pay is based on the job, not by the hour. It's the company guys that can sandbag, fuck the clock, show up and kick the job, and still get bank at the end of the week. Where on earth is it the way you said?
This usually requires before and after pictures as proof that work has been completed to receive full payment or the same to prove the job isn't doable.
Thats what I figured, it would make no sense for samsung to engage in blatant sabotage. It would ruin their brand/rep. It's POS individuals scamming the system in place.
Prob like auto mechanics. Warranty work pays a lot less. Rather tell the customer it’s damaged and not under warranty so they can sell him a more expensive repair that’s not under warranty
Yeah, the box cutter doesn't have the same reach as 45 acp. So do you call the police while the repair tech is still in your home for a report of vandalism, or report it to BBB AND police when they leave and see how it plays out?
With video, you can basically extort them to payback a brand new tv with their paycheck or report them to samsung or to the police, and you also taught them a valuable lesson to not messing around when nobody watch heck you can even drag Samsung into the mud forcing them to give you million dollar to settle the lawsuit
Nope, the punch is miss shapped, and there are two different points of impact. This person's lying. You know how I know? They posted the damaged pictures, claimed they had before pictures, and NEVER posted the before pictures. They even get called out on thier post. Yup, you got lied to.
@@IIIReptarIII-TCPH regardless of the nature of the claim (or the item that caused the damage); that blotch seems to be the point of impact where the crack originated.
@iggysixx Ummm? Yes? However, if you look closely, there are TWO points of impact. The one large one bottom left, and if you look halfway up the crack, you'll see a second one.
@@IIIReptarIII-TCPH Went back to review it - I see the one you mean (: Point taken, good sir. Thou art correct, and I am mistaken Another minor disagreement... solved by the internet :)
I live in the UK and had my tv repaired while still under samsungs warranty. However, i contacted the supplier, and they sorted it out for me, not a problem. It was a row of dead pixles.
I have video footage of 2 police officers breaking into my house when i wasn't home. I'm desperately waiting for them to accuse me of drug crimes. My lawyer has a copy of this footage, too.
Something happening twice to a company that does this hundreds of times per day definitly means theyre doing this on purpose and teaching their workers to do this totally
Samsungs tvs the issue is theyre arguably the best tvs tbe issue is theyre so high tech they are rhin and the screens are fragile so we bought one and it was busted in the box so they had to give us a new one after we made enough fuss they didnt want to at first. Their tvs are too fragile. Its fine when its on the wall but they bust beforr you get then out of the box because the screens are fragile like eggshells no joke. If the durability of tge screens was higher so they didnt greak as easily it would he way better. My phone screen, sortanhard to break. Constsnt use all day evey day. Samgaun tv screens are not samgsun phone screens. Samsung tv screens are fragile lime eggshells. Samsung fridges have vad ice makers and are also way squeaky. Samgsungs best products is phones and tablets
Or maybe the repair tech has nothing to do with samsung, samsung doesnt want to work with them while being a certified/uncertified technician. It's either easier to buy a new tv because of this or whatever tech make comissions on repairs/replacements. The companies could give more training but if you buy the products being unrepairable now the issue will never end. Doubt you will see a new tv in under a month for a warranty. But destroying it is bad/ewaste. Use products longer and it won't be an issue they will be designed that way in the future.
As someone who has worked as a technician for Samsung, I strongly doubt an actual 1st party Samsung technician did this. Dude probably works for a 3rd party that Samsung contracts repair labor, like Asurion. More than likely, this dude didn’t wanna sit there and actually repair it. Seems like he was trying to get out of doing actual work while still being paid.
Samsung probably pays the same or more when third party "repairman" voids a warranty. So, not technically instructing them to do vandalism, but giving a perverse incentive to do so.
@@apexofastopiadplayer bro just chill. Why do you have to be like that. I was just admiring his shirt. Do you need the attention more, cause that’s the only reason I can think of for you taking the time to write such an out of pocket and Karen-like message.
I used to work in a Samsung's warranty service back in 2000ths. They were stimulating us to make any potentially warranted repair an unwarranted one. It was their policy and nothing changed since then. 😂😂😂
watching a compilation of the entire situation was just ridiculous really. this same repair guy had been at this same guys house so many times he was prolly so frustrated at having to deal with the guy and just decided that today was violence
So that's why samsung has a penchant to throw their weight around, which is fine and all that while in South Korea.. But in other countries, that practice only serves to ruined Samsung's reputation.
Reminds me of a Japanese car rental and service company, Big Motor, purposefully slashing tires, denting cars with golf balls in socks and keying deeper grooves into scratches to upmark repairs.
They also do this with their insurance policies for cell phones as they give you a roundabout with the calling to void the warranty due to length of time
This tells me even more Samsung is not the company to buy. They have problems with their phones with repairability their TVs and plus the TV is don’t even support Dolby Vision so.
yeah, I had an A31 until a few months ago, it got an issue when streaming stuff from crunchy and netflix and it happens with newer A3X models systematically. moto phones are better for the same price anyway
@@izumi2165I had a similar problem but O actually fixed it by updating the phone. The audio broke later but I'm sure that's because my phone fell from like 5 meters
I've had Samsung my entire life. I have only had the top Samsung. S series, I have never bought one of the A. Series, because i've heard so many crap things about them. And it's not Samsung's fault. It's the repss fault for trying to save some money. When in theory, they shouldn't be damaging people's property. So it's the rep's fault, not Samsung.
@@emanuelg1892 mine got a few updates but didn't fix it. didn't last too long after that though, it fell and broke, and with how much abuse I put it through, it just gave up and I ended up buying a moto g84
If you’re old, you’ll remember the mattress warranty and they wouldn’t do it unless you bought them boxsprings and then when they would come out, they would say oh you used it. There might be a stain on it or something, and they would put the stuff on it, and then then it would turn into a stain.
Fun fact most of Samsung warranty service are done by 3rd party repair companies so it’s more likely the 3rd party is doing something sketchy not Samsung
Ever entered into a vendor contract for Samsung or similar companies? Their contract would have a clause under the title -sub contracting that goes like this. If any part or whole of the work is subcontracted to a third party, then it is the responsibility of the vendor to ensure that the performance is upto the expectation. So here it is Samsung's responsiblity on whatever their authorised shop is doing.
It is not samsungs fault. The 3rd party company is paid by samsung and not exactly managed by samsung. Most likely the 3rd party company's will purposely damage tvs so that they don't have to fix anything and still get paid
@@OriginalStylishidk it probably depends on what place or country because i haven’t had any bad experiences yet with apple workers when i need my phone to be repaired.
Apple fucked up my iPhone's display when i sent it for a battery replacement. It was a cheap aftermarket display and Face ID didn't even work. Apple replaced it for free and i was charged like $23 and $10 for transportation. The process was easy too. Got my phone back in 6 days. Wouldn't trust Samsung in this scenario any day.
Can pretty much guarantee that the repair tech gets a bonus depending on how many are either fixed or claims denied vs how many have to be replaced under warranty.
Not sure if the guys were employed by official Samsung repair service but IF not pretty sure then its on these dudes (Samsung also employs 3rd party repair services so its likely on these repairman but thats still under Samsungs responsabillity)
@@LeviWarren-we2me this is an ignorant comment.... Samsung FOR SURE uses 3rd party technicians to warranty repair tvs such as in these cases (I am one of these technicians). And often times these 3rd party technicians go to a site with nothing more than a single general Samsung TV repair "guide" and if they don't know what they're doing then it is very likely the tech will just try and find a way to get out of the repair so they can get paid for the trip and not have to do any additional work on the TV itself.
Crazy to hear. I bought the first Samsung 82 inch 8K TV. It stopped working suddenly 1 month before the warranty was up. Samsung came in and diagnosed. Ordered another one connect box. They couldn’t fix it and bought it back from me for the full retail price of I believe $9700. It was very easy. Surprised they are doing this shit
"In 2022, the revenue of Samsung Group-affiliated companies accounted for about 22.4 percent of South Korea's gross domestic product (GDP)." samsung is too powerful. they control a lot of south koreas economy. industries, machines, media, real estate, everything. 22,4% is HUGE.
Exactly why they wouldn't be. Risking their brand and a multimillion-dollar lawsuit. To illegally void contracts and criminally destroy others property. Depending on the state and price of TV this could be criminal felonious mischief.
@@GodGangBlessed Not if they think they can get away with it. It's not as if you don't see other massive companies do morally wrong, legally wrong, or legally grey shit despite their size and power. So, why is Samsung any different? In the past and now, at no point has being in position of power ever been a particularly effective way to direct those powerful people toward doing good. Don't be a bootlicker.
@@GodGangBlessed When you see an organization have incredibly massive amounts of power and unchecked control over themselves and their home country, assuming they're too big to be sketchy is an oddly illogical conclusion.
I had to call a tech out to my house at least 30 times to fix my broken Samsung ice maker. Never fixed any of the times they came out. I just kept calling the rep back and calling Samsung asking for my money back. It took three years but eventually they did just refund me instead of calling the rep out another time. They probably paid that dude more than the fridge cost having to come out and stare at a broken ice maker for three years.
@@cloudy6256 Samsung's home service personnel are Innocent Until Proven Guilty. If there hadn't been a hidden camera legally present in the house, then there wouldn't have been legally presentable evidence (disallowed by judge), and thus Samsung's personnel would be innocent of knifing the TV. Just like all the store looters, hit and run migrants snatching things, all are innocent until proven guilty.
As someone who's had to deal with them over the phone in regards to the infamous yet oddly hush hush issue with connectivity on the thier last gen phones I'm not surprised.
When we bought a Samsung tv they also offered a special for when a tech installs it instead of yourself, I think it was longer warranty or something which was a little suspicious to me, so we just installed it ourselves. Very happy we didn’t get a tech
It's most likely not that they are specifically telling employees to do this but rather that employees performance is measured and somehow rewarded based on how little they cost the company Every job I've had had some form of sketchy practices but none of them were ever directly instructed to the employees, they just created a reward/punishment system that lead to the employees doing it
I doubt that this is coming from Samsung. If anything it’s probably baked into how they pay the technicians. So it’s not necessarily Samsung telling them to do it but they’re incentivizing the behavior whether intentionally or not. We don’t really know. But I find it highly unlikely that they’re encouraging the behavior
It's almost certainly this. I'm guessing they have a number of services performed rate per hour/day and that affects their pay and/or job. This is just a pure guess though, but it would explain why it's happening more than once, and if it's randomly happened twice how many times has it happened off camera?
@Cheepchipsable I doubt that, if this kind of kpi is in the doc it will be leaked already since all these workers are low pay one with nothing to lose, I guessing more of number of house visit per day instead of total unit repaired so it incentives this kind of loser
I believe it, lot of higher management tend to be tone deaf. Like my job changed to a pounds per labor hour…. As a metric, sooo anything not explicitly tracked cuts into that. It Ironically keeps everyone from helping each other in assembly and has actually made doing anything take much longer.
Yeah, in my country when you have problems on your Samsung smartphone screen it is user error. Even though it happened after a system update. Sometimes a green line suddenly appears without being used, and it's still the user's error.
Another one is dragging out warrenty times and offering cheaper options so you end up settling for a lesser outcome. My brother had his monitor lost in transit and they blamed him - said he never sent it. I hounded them for a year after they were being worms backing out of resolutions - they originally said they'd upgrade to the newer model - took so long that one was phased out too so they then said they wouldn't replace it and could only give a refund. - cost of monitors went up in that time and he did without for a year.
Back when I had a Samsung Galaxy S3, I received the bad version with the "Sudden Death" fault and they claimed it had water damage. After replacing the faulty mobo with the correctly-made mobo at my expense (almost as much as a new phone), It's still working 12 years later
I had a Galaxy s6 that had several issues, when I sent it to Samsung they said the same thing. It had never been wet before. They said that there is a sticker inside that is pink when it's exposed to moisture which voids the warranty. But Apple was sued for the same thing, because a sticker means nothing. It doesn't indicate any water damage and a company like Samsung probably gets the most sensitive stickers they can possibly find in order to void everyone's warranty. So they avoided my warranty and sent my phone back with a cracked screen which I didn't have when I sent it to them. They might have saved $50 but they lost my business for the rest of my life. I'm not sure that that makes a lot of sense, but scammers will scam
My friend works in samsang , they are taught to find anything to avoid the warranty claim ( pretty normal) but there is commission on that and they get paid for the no of costume per month, the warranty claim takes time to process and the service guy is on it until it is resolved, thats why
This is crazy to me. Long story short back in the day, I used to have a Samsung mp3 player. Don't @ me I got it from Best buy. It broke on me pass the warranty of Best buy but before the end of the warranty from Samsung. So i sent it back to Samsung the customer service was amazing and it was within my warranty. They gave me a brand new MP3 player that wasn't even out yet and was relatively the same as the other model that I had. And they kept my screensaver as the permanent screensaver which means they actually took care and looked at my product. I always trust Samsung for that but now I can't. Man, how times have changed
I've heard of this happening in other fields like an HVAC technician. A friend of mine work for a sketchy guy and they went to go check out a boiler and strangely enough every single one of the boilers they check had a leak in the heat exchanger and had to be replaced... They would just drill a hole in the heat exchanger
the backstory that's left out. the tech came to this house 3 times prior to this interaction, and there's always something wrong with it. This video caught the eyes of Samsung Chairmen and its investors and pissed the hell outta them. The private contractor did get fired after this. the fact is that the samsung reps were freakin livid when they saw this.
I have a 9 year old Samsung 50 inch tv, it may not be the biggest or the highest resolution, but it’s still going strong showing Netflix shows and Xbox video feed.
You know what's more expensive than a warranty claim? A lawsuit!
Oh yeah, the lawsuit ending 😂😂😂
Small claims maybe
@@JTient
Get enough and it can go further than some small claims court.
@@JTientif it happens enough it becomes a class action lawsuit for fraud, intentionally vandalism. Along with other stuff
Is it? It wouldn't be the first time that something like this would actually make a company more money then they would lose in court.
Never leave any repairman alone in your house.
Depends on what they are repairing. Walls/painting fine, but electronics/valuables no way.
Edit: responding to comments I got and others' comments. As I said, It depends on what they are doing and, most importantly, what i think about them when I meet them. If someone is painting a room, doing drywall, hvac work, plumbing, etc. I don't hover. I give them space to do their work, but that doesn't mean I'll run to the store while there there. You cover your bases and double-check them just to keep honest people honest.
We leave our repair men alone, mainly cause my parents are the ones who put them in business and got them moving up in the world and they are all close friends.
@@caboose6411 and that's where betrayal is most likely to happen. Always be paranoid no matter what.
Unless they're a welder (a dumb welder. I'm talking about me)
@@caboose6411 ok well then your repairmen aren't 99% of the people we're talking about lol why even comment
This is why your dad tells you to watch the man as he works.
yeah
He says so you can learn something🤦
Ah yes, so someone who knows nothing about electronics can be a karen on the internet because they saw some videos on tiktok 🤣 you really didnt think about this comment before you made it, did you?
@@dakotafrazier2985 r/woosh.
I thought I was the only 1 😅
Never leave a repairman alone. I always stand like Hulk the entire time they fix something.
You can watch, you hover over me and breath over me and Ask 1000 questions, I'll tell you to give me space and ask questions at the end when I'm filling out paperwork
@@Extrateresticals Well obviously I don't disturb them during their work, but also I don't leave them out of sight.
What 3rd world do you live in where everyone's out to get you? It's not like there's no technically valid reasons, but how's it always the case?
@@evilsworn2901 hey if you can trust a stranger that's cool but don't be a hater just because some shady shit hasnt happen to you like vandalism or straight up robbed. Some ppl work hard for their stuff and don't want some lazy ass man or woman taking or breaking their stuff
You never know people's intent. Better safe than sorry
Lawsuit will go crazy
It most certainly will not. Samsung does this because they know the fines they get will be less than what it costs to actually pay out warranty claims.
@@roberthartley6699No I would sue for 10s of millions and will refuse to settle out of court and any lawyer will take a case this open and shut pro bono..
@@darthbane418 judge would instantly throw it out for being an unrealistic number for damages.
And also for wasting a higher courts time when it should have been handled in a lower court with lower damages.
ASMR lawsuit
Tech trying to say the cracked screen has anything to do with boot looping is wild, the motherboard is no where near the corner of the screen.
Maybe, but they will just argue the set has been mistreated or dropped.
Problem is when you try to open the tv, that crack going to get much worse, if we make it worse, we have to pay to replace it.
First dude would have gotten his tires popped for destroying my T.V and a law suit.
They can argue it due to physical damage, shock happened to the motherboard.. blah blah. Used to handle insurance and warranty for expensive laptops.
I think it's not that they are claiming the screen crack is causing it, but rather they just refuse to do warranty repairs if any kind of damage is found, thus the customer has to pay for it out of pocket.
This is why your dad always told you to watch the repair guys when they came to fix stuff.
Anyone else noticed he looks up to see if there are cameras?
This happened to me. A few years ago I sent a tablet to Acer after it cracked due to thermal shock, I walked outside from the cold into a warm room and it cracked. I sent it off to repair and they said repair wouldn't be covered due to impact evidence, and sent me a picture with a chip at the glass edge. I replied with my own image I took before sending it off and it clearly had no chip, they repaired the device and returned it to me free of charge. Always take pictures!
Evidence is key!!!!
@@rajakhan12346Yep, I learned that selling on eBay. Comes in handy for other stuff, like saving receipts showing you paid on stuff like medical bills. Legit had hospitals say I didn’t pay on stuff 5 years later…
Just to play devils advocate. Possible that transit might of chipped the already compromised spot ?
I took pictures, Dell physically damaged my mom's Laptop and still refused to fix it, even with photos...
@@RedDwarfCruz I know what you mean but it was unlikely, it was 1 crack across the tablet and I packaged it well. The chip they found was right at the edge and looked suspiciously like the size and shape as a flat head screwdriver. Which I pointed out in my response. When Acer replied to my picture they didnt argue or address the screwdriver point I made. They just said, "your tablet will be repaired and returned free of charge". Think they knew what was going on and they hadnt got away with it this time so didnt fight.
TV salesman here. I'd say it's MUCH more likely that the reps are doing this to avoid having to do more work. Not that samsung would coach out to do this. That being said samsung is a brand I'd probably never buy for other reasons. Quality control is a big one.
What brand do you recommend?
@@ZeroHero00001 I up your question mate ^^
Please Mr Flammington
@@ZeroHero00001yeah pls answer this man's question. I'm upgrading this year
@@ZeroHero00001Let me park here in case he/she answer.
Maybe, but Samsung threatened legal action against the customer for posting the video and strong-armed Reddit to remove the post while doing nothing to help their customer. At that point I believe they're fully responsible for this, not the tech.
-Oh no! My arm with my knife slipped and it magically hit the TV in your living room!
-We're in the kitchen
This is true. They even do it with their phones. My husband had a problem with them a while back but we couldnt prove anything so there was nothing we could do.
This shouldnt even require a lawsuit, it should be as simple as turning the evidence into the local police and then the government handles it with fines and the victim is rewarded with twice the value of the full price tv.
I agree. People don't seem to understand just how much of a pain - and expensive - lawsuits are
Sadly shouldn't doesnt always translate to reality.
Yes but why twice as much?
Twice the price? Naw you go punitive, man.
Unfortunately for you my local cop is well fed by big company so I going for lawsuit the bigger it get the better
In Australia, the consumer law covers this. The law would force them to supply a brand new TV at their (that is the repairman and/or Samsung's) expense, warranty or not.
A rather rare but welcome australian W
That's it? They should replace the TV and pay some sort of big punitive fine.
Massive W for the Aussies 🥳👍
This is illegal in many places, they just do it anyway.
w Australia fr fr
this type of Company go down at this level don't expected 😂
Now I understand why my dad is always standing in front of the technicians when they are fixing stuff. ✨️🤣
Samsung absolutely does this, they also will "lose" your item if you send it back to them and pretend they never received it
it is a racket that Samsung is running due the there rep's damaging/cutting/stabbing peoples Samsung products, so the racket that Samsung is Running is ILLEGAL due to the Racketeer Influenced and Corrupt Organizations Act of 1970 (RICO)
Good ol sammy
you can avoid it by choosing Tracking package Option?
Even easier for them to maliciously damage your product without you witnessing it if you send your product in to them.
I worked and still work in customer service for major companies. Always track the parcel and double check with the customer support. Most of the times the parcels get randomly delivered to the wrong location and if you waited past 10 days to announce the parcel is missing the logistic company no longer accepts claims. No claim? Your product is lost forever.
Happened with my Grandma and her Samsung washing machine. The Customer Service rep told her tk do something that would VOID THE WARRENTY to repair the washing machine by herself, then when she inevitably failed, the tech who came out just said that the warrenty was voided.
Moral of the story: dont be a dumbass nor cheap.
Moral of the story if they tell you not to repair it yourself don't try to 🤯🤡
@@DTHDRAGONThe customer service rep told her to do a repair, one that then voided her warranty. Not self attempted with no input.
@@gsst6389moral of the story, people can be scumbags and take advantage of old folks.
Bozo.
BS
Thanks for the tip. I will definitely set up a camera when I let someone repair something in my home in the future.
Samsung:yo Apple your tactic is actually working
Apple:you’re welcome
This has nothing to do with Apple, stop trying to turn this around funny man.
@@f.i.b3027agreed. as a apple user even though the new phones are expensive at least apple doesn’t do shady shit, you just want to defend samsung because you think around “how could a “successful” company do this!?”
What you call Samsung ceo? Dad?
Do you sell your daughter to him as well?
@@f.i.b3027Apple just lives rent free in their heads
So that's why my dad told me to watch the repairmen...
maybe your dad just like watching men
@@guymanperson1 no🤡
@@guymanperson1😂😂
@@guymanperson1I mean, I do, but that's not the real reason I do it
Had a Samsung monitor (expensive) but it started showing artifacts. I mailed it to them, took photos first then got it professionally packaged. They sent it back with a shattered screen saying it was user damage. I had to threaten small claims court before they said "Oh it must have broken during shipping."
if it broke during shipping after you (the company) sent it back it's your fault, not mine
That happened to me as well. They didn't repair it and i was out a lot of money for a widescreen gaming monitor. 😢
Samsung really pulling an ASUS rn.
@@angelsgti7 As of what Rossman was saying, they are much worse.
As I remember, if you used a non-authentic part say a battery, they can return your phone without assembling it, or even keep your phone and not return it back or remove parts from it and keep them.
Basically they will blackmail you for using parts from anyone else other than them.
Should have claimed class action
I like the part where this short puts this incident into context and dissipates general anger among the community to avoid harrassment towards any Samsung employees.
That or they make it to where the screen starts to fade after the warranty forcing you to buy a new tv.
"To win against competitors destroy your own products"
-Samtzung, Art of TV
Samsung*
@@infinitedragonsunlocked
Hear that breeze? It's the joke going straight over your head
@@harpysnestsystem ok I see it now but I don't care
@@infinitedragonsunlocked y'know what?
That is completely fair enough. Carry on
You mean shitsung 😂art of how to scam fanboys learns from apple
Ahhh, so this was why my parents forced me to watch every technicians work. 😅😅😅
Many huge corps like Samsung, Apple, MSI… handle the warranty contract to third parties like local repair shop. They get money per warranty repair but get more money if they repair void warranty for themselves.
That and maybe also learn 👍🏼
@@thewatcher62Samsung sends out its own techs so this is incorrect.
Isnt that illegal
@@keeblerelmcookies no they do not. they certify a third party to do repairs.
I used to work for them and specifically handled service booking.
I think that's why indian mom says never leave repair man alone😂
yeah actually
I used to repair tvs for a big company. The tech just doesn’t want to deal with it.
Ohh, this is why my dad told me to keep an eye at the repair guy
Yeah not because if your TV ...
Keep an eye on anybody who is in your home
Everything we've ever experienced as a species tells us that, yes, that is exactly what's happening.
Unless you've been living under a rock, it's common knowledge that the USA is considered the most litigious country in the world. It's the one place you wouldn't want to cut corners like this because getting caught could lead to a lawsuit, costing far more than simply making the necessary repairs.
@@MartinBarker not just the lawsuit the cost to the Samsung brand could be hundreds of millions of dollars. Ya it makes no since. The second poster is making shit up to get attention or there TV fixed.
Occam's razor.
You really don’t understand anything going on do you…
@@FrenchToast_28 Probably not. I've just witnessed a lot of shady stuff in my life, I guess. Maybe I'm too negatively biased.
The last thing the engineer would hear is the doors locking
Rhats why you keep an eye on someone that enters your home ,if you leave them unattended shit happens
So I’ve worked in a similar field before and most of these people are subcontractors. More than likely the reason this is happening is because they are still getting paid whether they do the repairs or not. So if they show up to the customer’s house and “the TV is damaged” then they can just leave and they still get the full paycheck.
No, I've BEEN a subcontractor and if you don't do the work, you DONT get paid. Your pay is based on the job, not by the hour. It's the company guys that can sandbag, fuck the clock, show up and kick the job, and still get bank at the end of the week. Where on earth is it the way you said?
This usually requires before and after pictures as proof that work has been completed to receive full payment or the same to prove the job isn't doable.
Thats what I figured, it would make no sense for samsung to engage in blatant sabotage. It would ruin their brand/rep.
It's POS individuals scamming the system in place.
Prob like auto mechanics. Warranty work pays a lot less. Rather tell the customer it’s damaged and not under warranty so they can sell him a more expensive repair that’s not under warranty
@@daskoonskoon5070Bro thinks his Job is like that in the whole world
Oh look, this suspiciously blade-shaped cut that wasn't here before, no idea how that got there
I used sony lvcd tv for 10 years now. Still watching it bright and clear
samsung glazers going crazy
These technicians have balls of steel, shenanigans like that could get them a lit of stitches.
Yeah, the box cutter doesn't have the same reach as 45 acp. So do you call the police while the repair tech is still in your home for a report of vandalism, or report it to BBB AND police when they leave and see how it plays out?
With video, you can basically extort them to payback a brand new tv with their paycheck or report them to samsung or to the police,
and you also taught them a valuable lesson to not messing around when nobody watch
heck you can even drag Samsung into the mud forcing them to give you million dollar to settle the lawsuit
**should
Fixed it
Im one of those techs this is why I never accept Samsung jobs
you can even see him looking for security cameras when he walks in the room, he knows what he's doing is fucked up
That crack in the corner - probably from an automatic center punch.
You can see the circle where the impact happened
Nope, the punch is miss shapped, and there are two different points of impact. This person's lying. You know how I know? They posted the damaged pictures, claimed they had before pictures, and NEVER posted the before pictures. They even get called out on thier post. Yup, you got lied to.
@@IIIReptarIII-TCPH regardless of the nature of the claim (or the item that caused the damage);
that blotch seems to be the point of impact where the crack originated.
@iggysixx Ummm? Yes? However, if you look closely, there are TWO points of impact. The one large one bottom left, and if you look halfway up the crack, you'll see a second one.
@@IIIReptarIII-TCPH Went back to review it - I see the one you mean (:
Point taken, good sir.
Thou art correct, and I am mistaken
Another minor disagreement... solved by the internet :)
I live in the UK and had my tv repaired while still under samsungs warranty. However, i contacted the supplier, and they sorted it out for me, not a problem. It was a row of dead pixles.
Lawsuits gonna be crazy with this one
Yeah, this is why in the common areas of my home, I keep those hidden cameras around with each of them having 1 TB.
Imagine having it recorded on a samung camera and stored on a samsung micro sd card 😂
schizophrenia
@@anjuscuccos *Trust issues. A lot of my family are thieves
I have video footage of 2 police officers breaking into my house when i wasn't home. I'm desperately waiting for them to accuse me of drug crimes.
My lawyer has a copy of this footage, too.
do you mind to share with us your cameras specs and a setup you got link where to buy them thanks in advance
First guy looking for camera at the room 😂😂
Same thing with the refrigerators with the ice maker in the door. Now that’s a rabbit hole worth reporting on also ❤
Thanks for the heads up!
Something happening twice to a company that does this hundreds of times per day definitly means theyre doing this on purpose and teaching their workers to do this totally
Narr they just got caught this time. How many other times have they gotten away with it?
Samsungs tvs the issue is theyre arguably the best tvs tbe issue is theyre so high tech they are rhin and the screens are fragile so we bought one and it was busted in the box so they had to give us a new one after we made enough fuss they didnt want to at first. Their tvs are too fragile. Its fine when its on the wall but they bust beforr you get then out of the box because the screens are fragile like eggshells no joke. If the durability of tge screens was higher so they didnt greak as easily it would he way better. My phone screen, sortanhard to break. Constsnt use all day evey day. Samgaun tv screens are not samgsun phone screens. Samsung tv screens are fragile lime eggshells. Samsung fridges have vad ice makers and are also way squeaky. Samgsungs best products is phones and tablets
theres a spy around here
Or maybe the repair tech has nothing to do with samsung, samsung doesnt want to work with them while being a certified/uncertified technician. It's either easier to buy a new tv because of this or whatever tech make comissions on repairs/replacements.
The companies could give more training but if you buy the products being unrepairable now the issue will never end. Doubt you will see a new tv in under a month for a warranty. But destroying it is bad/ewaste. Use products longer and it won't be an issue they will be designed that way in the future.
Clearly Samsung need the extra 10 grand from doing this
As someone who has worked as a technician for Samsung, I strongly doubt an actual 1st party Samsung technician did this. Dude probably works for a 3rd party that Samsung contracts repair labor, like Asurion. More than likely, this dude didn’t wanna sit there and actually repair it. Seems like he was trying to get out of doing actual work while still being paid.
Smart and easy way to avoid responsibility, in our country samsung only uses 3rd party.
Samsung probably pays the same or more when third party "repairman" voids a warranty. So, not technically instructing them to do vandalism, but giving a perverse incentive to do so.
Fanboy
@@theinsideoftechnology5134 lmao I use an iPhone homie 😂😂
This is likely samsung technician in South Korea. As far as I've seen these are where the reports come from.
Dude forget the tv’s, where did you get that shirt!!! It’s the coolest thing I’ve ever seen!! I ned one now!
that samsung scam is more worth your attention than a t-shirt
@@apexofastopiadplayer bro just chill. Why do you have to be like that. I was just admiring his shirt. Do you need the attention more, cause that’s the only reason I can think of for you taking the time to write such an out of pocket and Karen-like message.
I used to work in a Samsung's warranty service back in 2000ths. They were stimulating us to make any potentially warranted repair an unwarranted one. It was their policy and nothing changed since then. 😂😂😂
And that's why I don't pay for warranties unless I know I'm going to get the service
Probably the manufacture's one year limited warranty. I agree though, those 2-5yr extended warranties are a waste of money.
Warranty is mandatory in order to sell a product in some countries. Unless we're talking about insurance.
Yeah know this feeling .... Spent three months waiting for my TV to be repaired here in Australia.....they tried everything to NOT repair it
watching a compilation of the entire situation was just ridiculous really. this same repair guy had been at this same guys house so many times he was prolly so frustrated at having to deal with the guy and just decided that today was violence
Just for reference, Samsung is 20% of South Korea's GDP
So that's why samsung has a penchant to throw their weight around, which is fine and all that while in South Korea..
But in other countries, that practice only serves to ruined Samsung's reputation.
@@agurjaunak Samsung is king so they can do what they want
@@NkosanaMakhubeleking of bullshit
@@NkosanaMakhubele King of copying Apple
@@NkosanaMakhubele right, keep that very mindset, soon samsung gonna realize that they had lost market all over the world except their home country..
Reminds me of a Japanese car rental and service company, Big Motor, purposefully slashing tires, denting cars with golf balls in socks and keying deeper grooves into scratches to upmark repairs.
Biggu motor😂
They also do this with their insurance policies for cell phones as they give you a roundabout with the calling to void the warranty due to length of time
I’m always in the room with any tech to make sure they don’t mess up my stuff.
If you take a look at old forum posts, they've been doing this since 2014 between their washers and dryers and all the other stuff they make....
You also mean the $1500 dollar phone people KEEP bragging about and trying to trash talk about Apple phones with? Yeah. That one?
This tells me even more Samsung is not the company to buy. They have problems with their phones with repairability their TVs and plus the TV is don’t even support Dolby Vision so.
yeah, I had an A31 until a few months ago, it got an issue when streaming stuff from crunchy and netflix and it happens with newer A3X models systematically. moto phones are better for the same price anyway
@@izumi2165I had a similar problem but O actually fixed it by updating the phone. The audio broke later but I'm sure that's because my phone fell from like 5 meters
I've had Samsung my entire life. I have only had the top Samsung. S series, I have never bought one of the A. Series, because i've heard so many crap things about them. And it's not Samsung's fault. It's the repss fault for trying to save some money. When in theory, they shouldn't be damaging people's property. So it's the rep's fault, not Samsung.
@@emanuelg1892 mine got a few updates but didn't fix it. didn't last too long after that though, it fell and broke, and with how much abuse I put it through, it just gave up and I ended up buying a moto g84
Seems like samsung might be taking a leaf out of apple's book.
If you’re old, you’ll remember the mattress warranty and they wouldn’t do it unless you bought them boxsprings and then when they would come out, they would say oh you used it. There might be a stain on it or something, and they would put the stuff on it, and then then it would turn into a stain.
"Hey TV" "what?"
Fun fact most of Samsung warranty service are done by 3rd party repair companies so it’s more likely the 3rd party is doing something sketchy not Samsung
That's why Samsung uses them
Ever entered into a vendor contract for Samsung or similar companies?
Their contract would have a clause under the title -sub contracting that goes like this.
If any part or whole of the work is subcontracted to a third party, then it is the responsibility of the vendor to ensure that the performance is upto the expectation.
So here it is Samsung's responsiblity on whatever their authorised shop is doing.
Makes you wonder what carrots and sticks Samsung is using that would encourage such behaviour.
This is still Samsungs fault. They have to properly audit their subcontractors.
It is not samsungs fault. The 3rd party company is paid by samsung and not exactly managed by samsung. Most likely the 3rd party company's will purposely damage tvs so that they don't have to fix anything and still get paid
Makes me think of the old “oh sorry we can’t repair you’re iPhone” and then taking it to the phone repair place next door and it’s fixed in 15 minutes
Didn't happen with Apple. Apple literally sent me a replacement iphone at the cost of a screen replacement when the screen was too bad to fix.
It did happend with apple, just do a quick google and you will see thousands of articles
@@OriginalStylishidk it probably depends on what place or country because i haven’t had any bad experiences yet with apple workers when i need my phone to be repaired.
Apple fucked up my iPhone's display when i sent it for a battery replacement. It was a cheap aftermarket display and Face ID didn't even work. Apple replaced it for free and i was charged like $23 and $10 for transportation. The process was easy too. Got my phone back in 6 days. Wouldn't trust Samsung in this scenario any day.
Can pretty much guarantee that the repair tech gets a bonus depending on how many are either fixed or claims denied vs how many have to be replaced under warranty.
i never take my eyes off a repair guy. My dad raised me right.
Not sure if the guys were employed by official Samsung repair service but IF not pretty sure then its on these dudes
(Samsung also employs 3rd party repair services so its likely on these repairman but thats still under Samsungs responsabillity)
Anyone outside official Samsung repair service wouldn't cover Samsung's warranty
Not the sharpest tool in the shed are ya
@@LeviWarren-we2me what i meant is that it May be an 3rd party repair service employed by Samsung
Nice pfp lad i know that game well.
@@LeviWarren-we2me this is an ignorant comment.... Samsung FOR SURE uses 3rd party technicians to warranty repair tvs such as in these cases (I am one of these technicians). And often times these 3rd party technicians go to a site with nothing more than a single general Samsung TV repair "guide" and if they don't know what they're doing then it is very likely the tech will just try and find a way to get out of the repair so they can get paid for the trip and not have to do any additional work on the TV itself.
"Yes, Mr Customer, that little doo-hicky problem was a known problem and not covered in your bumper-to-bumper insurance "
Crazy to hear. I bought the first Samsung 82 inch 8K TV. It stopped working suddenly 1 month before the warranty was up. Samsung came in and diagnosed. Ordered another one connect box. They couldn’t fix it and bought it back from me for the full retail price of I believe $9700. It was very easy. Surprised they are doing this shit
"In 2022, the revenue of Samsung Group-affiliated companies accounted for about 22.4 percent of South Korea's gross domestic product (GDP)."
samsung is too powerful. they control a lot of south koreas economy. industries, machines, media, real estate, everything.
22,4% is HUGE.
Not from South Korea myself, but Samsung there is basically as big as the government.
Exactly why they wouldn't be. Risking their brand and a multimillion-dollar lawsuit. To illegally void contracts and criminally destroy others property. Depending on the state and price of TV this could be criminal felonious mischief.
@@GodGangBlessed Not if they think they can get away with it. It's not as if you don't see other massive companies do morally wrong, legally wrong, or legally grey shit despite their size and power. So, why is Samsung any different?
In the past and now, at no point has being in position of power ever been a particularly effective way to direct those powerful people toward doing good. Don't be a bootlicker.
@@GodGangBlessed When you see an organization have incredibly massive amounts of power and unchecked control over themselves and their home country, assuming they're too big to be sketchy is an oddly illogical conclusion.
@@GodGangBlessed that's in South Korea, theyy dont have such control in other parts of the world lol
I had to call a tech out to my house at least 30 times to fix my broken Samsung ice maker. Never fixed any of the times they came out. I just kept calling the rep back and calling Samsung asking for my money back. It took three years but eventually they did just refund me instead of calling the rep out another time. They probably paid that dude more than the fridge cost having to come out and stare at a broken ice maker for three years.
I like how he comes in looking for cameras in the corner of the room
Dealing with Samsung at my previous job and personally for warranty related things, i could totally see them being ok with this.
I love how the dude comes in and blatantly looks around for security cameras
Came to fix TV, left with a concussion.
Would of called cops.
Didn’t even realize TVs had warranties anymore
It may be a Tactic used by Samsung, but it's also an Arrestable Crime being Committed by the Representative, and offense Samsung can be sued for...
Samsung glazers are quiet
There is no such thing as Samsung Glazers, Only Apple Glazers.
@@rebelfriendlier6082 nuh uh
Every brand has glazers
@@Will.iam-67 Facts, People be glazing.
@@rebelfriendlier6082 Of course you have to bring in apple into everything
It's definitely the responsibility of Samsung employees but I doubt it is a company wide policy
yup they are lazy of paperwork. Samsung is serious
Ok this is actually terrifying
Taking a razorblade to the tv is pretty deliberate
It's still the customer's fault unless s/he can prove samsung, LG, vizio, or sony did it.
@@animejanai4657elaborate on how that’s the customers fault
@@cloudy6256 Samsung's home service personnel are Innocent Until Proven Guilty. If there hadn't been a hidden camera legally present in the house, then there wouldn't have been legally presentable evidence (disallowed by judge), and thus Samsung's personnel would be innocent of knifing the TV. Just like all the store looters, hit and run migrants snatching things, all are innocent until proven guilty.
Presumably if he doesn't have evidence, then it's on the customer, company's incentive is to look out for itself, sad.@@cloudy6256
@@animejanai4657 there is video of them doing it?
As someone who's had to deal with them over the phone in regards to the infamous yet oddly hush hush issue with connectivity on the thier last gen phones I'm not surprised.
When we bought a Samsung tv they also offered a special for when a tech installs it instead of yourself, I think it was longer warranty or something which was a little suspicious to me, so we just installed it ourselves. Very happy we didn’t get a tech
Now we know why our parents told us to keen an eye on the repairman
It's most likely not that they are specifically telling employees to do this but rather that employees performance is measured and somehow rewarded based on how little they cost the company
Every job I've had had some form of sketchy practices but none of them were ever directly instructed to the employees, they just created a reward/punishment system that lead to the employees doing it
My thoughts exactly. If warranties count against them, and their rewarded for trying to sell new TVs, employees well do stuff like this.
Samsung, Lenovo, and Acer warrenty contractors all seem to get paid based on how lazy they can be.
I doubt that this is coming from Samsung. If anything it’s probably baked into how they pay the technicians. So it’s not necessarily Samsung telling them to do it but they’re incentivizing the behavior whether intentionally or not. We don’t really know. But I find it highly unlikely that they’re encouraging the behavior
It's almost certainly this. I'm guessing they have a number of services performed rate per hour/day and that affects their pay and/or job.
This is just a pure guess though, but it would explain why it's happening more than once, and if it's randomly happened twice how many times has it happened off camera?
Yes, it's possible they get paid a "bounty" to deny warranty claims.
Not like it's unknown for companies to go above and beyond to avoid claims.
Not its definitely samsung doing it, they threatened the person who took the video with legal action and had reddit remove the video.
@Cheepchipsable I doubt that, if this kind of kpi is in the doc it will be leaked already since all these workers are low pay one with nothing to lose, I guessing more of number of house visit per day instead of total unit repaired so it incentives this kind of loser
I believe it, lot of higher management tend to be tone deaf. Like my job changed to a pounds per labor hour…. As a metric, sooo anything not explicitly tracked cuts into that.
It Ironically keeps everyone from helping each other in assembly and has actually made doing anything take much longer.
Yeah, in my country when you have problems on your Samsung smartphone screen it is user error.
Even though it happened after a system update.
Sometimes a green line suddenly appears without being used, and it's still the user's error.
Another one is dragging out warrenty times and offering cheaper options so you end up settling for a lesser outcome.
My brother had his monitor lost in transit and they blamed him - said he never sent it.
I hounded them for a year after they were being worms backing out of resolutions - they originally said they'd upgrade to the newer model - took so long that one was phased out too so they then said they wouldn't replace it and could only give a refund. - cost of monitors went up in that time and he did without for a year.
Low to no trust society where this happens. Good on the customer for realising that and documenting everything.
Speaking from experience, the most unbelievable part of all this is that a Samsung tech actually came out.
I will never buy another Samsung appliamce.
Probably a local shop under contract.
You know shit hit the roof when EVEN WEISSMAN CONPLAINED
Caught twice, think of all the times you didn’t catch them
Back when I had a Samsung Galaxy S3, I received the bad version with the "Sudden Death" fault and they claimed it had water damage. After replacing the faulty mobo with the correctly-made mobo at my expense (almost as much as a new phone), It's still working 12 years later
I had a Galaxy s6 that had several issues, when I sent it to Samsung they said the same thing. It had never been wet before. They said that there is a sticker inside that is pink when it's exposed to moisture which voids the warranty. But Apple was sued for the same thing, because a sticker means nothing. It doesn't indicate any water damage and a company like Samsung probably gets the most sensitive stickers they can possibly find in order to void everyone's warranty.
So they avoided my warranty and sent my phone back with a cracked screen which I didn't have when I sent it to them. They might have saved $50 but they lost my business for the rest of my life. I'm not sure that that makes a lot of sense, but scammers will scam
it can also be the technitians that just dont wanna do thier work and fix the products so they intentionally break it a way they aren't trained to fix
My friend works in samsang , they are taught to find anything to avoid the warranty claim ( pretty normal) but there is commission on that and they get paid for the no of costume per month, the warranty claim takes time to process and the service guy is on it until it is resolved, thats why
Ive had my samsumg 55 inch for 11 years now. Damn thing wont die so i can get a new one
This is crazy to me. Long story short back in the day, I used to have a Samsung mp3 player. Don't @ me I got it from Best buy. It broke on me pass the warranty of Best buy but before the end of the warranty from Samsung. So i sent it back to Samsung the customer service was amazing and it was within my warranty. They gave me a brand new MP3 player that wasn't even out yet and was relatively the same as the other model that I had. And they kept my screensaver as the permanent screensaver which means they actually took care and looked at my product. I always trust Samsung for that but now I can't. Man, how times have changed
Yeah that guy wouldn't be leaving until i got a new free tv
Sounds like a class action lawsuit to me.
Now I know why my parent always tell me to watch repairman
I've heard of this happening in other fields like an HVAC technician. A friend of mine work for a sketchy guy and they went to go check out a boiler and strangely enough every single one of the boilers they check had a leak in the heat exchanger and had to be replaced... They would just drill a hole in the heat exchanger
the backstory that's left out.
the tech came to this house 3 times prior to this interaction, and there's always something wrong with it.
This video caught the eyes of Samsung Chairmen and its investors and pissed the hell outta them. The private contractor did get fired after this.
the fact is that the samsung reps were freakin livid when they saw this.
There were only livid because it was public
They were mad they got caught
I have a 9 year old Samsung 50 inch tv, it may not be the biggest or the highest resolution, but it’s still going strong showing Netflix shows and Xbox video feed.