HI😊 JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
HI😊 JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
HI😊 JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
Til now I can’t believe that I’m in training already. I know hindi ako ganun kagaling sa english pero dahil sa kakapanuod ko ng videos mo I was able to pass the recruitment process and nag ttraining na ako. 😊 pero mahirap pla lalo sa newbie na katulad ko tas kasabayan ko pa mga tenured nakaka intimidate and minsan feeling ko hindi ko kakayanin. T-mob account ako and ang dami pinag aaralan sana tlga kayanin ko ang maipasa ko un training yun ang goal ko. Thank you kasi laking tulong ng vlog mo🥰
I feel youuuuu. I passed the interview and now Im on training already. Still having a hard time to understand about everything bcoz I have no any idea about being a call center, and I thought it was easy hahaha. But anyways, it feels so comforting to know that I'm not the only one.
NOTE: The agent scripts for the verbally abusive customer aren't mine. Source is this video: czcams.com/video/0K_aifrhe2k/video.html . Watch her videos for more advanced customer service skills.
Ms Kwestyon, Hope this message finds you in good health. This is my kind request. I need to know what are all the phrases which we commonly use while having a discussion with the customer. Could you please make a video on that ? --- Anand Krishnan V
These scripts are amazing. I had a customer yell at me & told me he would fire me. This happened 7am in the morning. We have every right to read our warning script, and hang up the phone if the customer does not stop this behavior.
This is very useful miss candice . I've been dealing with difficult customers lately and always lose my temper! And , my supervisor call me " the irate agent ". 😂
I'm very grateful po talaga isa po kayo sa nakapag bigay kaalaman sa akin about BPO and interviews. And now nakapasok nko at product training na namin sa April 19, 2021. Didn't skip any ads to show my appreciation. Good work po.
@@Kwestyon a lot of people say if you work as call center angent you're gonna be an organic toilet for verbal diarrhea and frusted custumer are gonna yell all day at you,how can I handle that pression I wanna work but I feel nervous and afraid!
Subok ko na ito, sa araw2 na makaka encounter ka ng irate customer. Most effective talaga ang makinig ka sa kanila without interuption. Wait until the customer ask, hello are you still there? After mag ngangawa ni customer , tsaka ka mag emphatize para ma feel ni customer na nakikinig ka, educate customer, be honest to them mas na appreciate nila yun kesa yung misinformation. Inform customer what would be your next step para matulungan sila at kailangan maramdaman din nila na magiging successful ang steps sa tulong o cooperation nila. Sa dulo ng conversation strong reassurance, at pasalamatan ang customer sa patient nila.
Thank you so much. I've been in BPO industry for 4 years pero ito talaga ang pinaka challenge ko. I take abusive cx words too personal. And it really burns me out sa work 😥
feeling lucky na Im only able to encounter irate cx ‘pag misrouted calls. And kahit isa o dalawang calls lang na irate cx ang ma encounter ko naaapektuhan ako mentally. I can’t imagine na mapunta ako sa isang LOB na halos every call bugbug sa mga cx. salute to all the experts!
Your videos are my fave past time when I was just planning to apply in cc. I really learned a lot from you and I thank you for that. ❤️ I was here when you only have 15k subs and now you're on your 70k+! I feel very proud. 😊 Oh btw, I'm already in my 4th month as a cc agent. Thanks a lot! ❤️
Awesome content. Congratulations for it (BTW, I saw a lot of ads on both of the videos, it seems you are profitable for youtube) . I have already seen the verbally abusive customer and it has been a great piece of training. Even my supervisors and QA agents aren't so specific and clear as you are. You really are my inspiration to be better at my call center. I wish you can have more content like this. See you and good bless you !!!
Thank you so much for this Miss Candice. It really helps. This past few days most of calls that I received mostly irate and abusive one customers. I realy don't know what to do. Its just like I am ready to quit my job. Lol. 😅❤❤
Kanina pag tapos ko manood nakatanggap ako ng good news tumawag saken yung inapplyan ko and luckily nakapasa ako♥️♥️♥️♥️ I got my job offer na for travel account thankyou
Very informative! Thanks ☺️. May I request for a vid about building rapport, small talks and how to build human connection po. Hehe Thank your so much po ❤️🙏
Thank you for the profound tips you have given. I learned a lot and get something new from this videos. You really care for others, and have concerns for the people whom in the future will try to apply in a BPO company. This is truly an amazing videos. I am hoping for your future videos ahead and I can't wait to watch it. :) :) :)
I can not tolerate personal attacks or cussing, there will be no warning cause they know what they are doing, I will simply hang disconnect the call, they know. I had few that simply called back later and just asked politely for who they need.
Hi omg im here because i am planning to apply callcenter next month, oct 6 and i am nervous because this is my first time to apply for a job. also im not fluent in english so that im watching your tips and its very helpful for me. i hope im getting hired ♥️
your video is so helpful, I am a filipino by blood and now living in the US working as a customer service in the library setting. keep up the good job!
AT&T is the assigned account that has been given to me. And it is my first time applying call center and I'm so scared. They saud that there are a lots of Irate customers there.
It's really sad how the only jobs for Filipinos that offers living wage even to those who aren't college grads require graveyard shifts, encounters with verbal abuse, and mastering a foreign language. Even college graduates find themselves ending up in BPO due to lack of jobs. I'm not saying BPOs are bad, but rather it goes to show how ugly our economy is especially now.
I was interviewed last night .This was my first and it was awful experienced. Gusto ko matunaw sa harap ng interviewer. I practiced a lot and the questions that was asked me was not the question I practiced and the disaster happened.
Thank you so much this is a big help for us, yes this is verbatim but it will help a lot if you express your emotion(tone) on it. 👍👍👍👍🥰🥰🥰🥰🥰🥰🥰waiting for more videos
What if the agent is the one who is racist/homophobic/verbally abusive/personally attacking the client. Can you also show in the view of the customer and what is the right thing he/she needs to do?
Now that's great example that you have given where customers shipment is delayed and then in response you have said to contact the Canada Post but in my case we don't have authority to contact to seller for shipment delay all we can do is to raise complaint in system so how to convince customer 🙏
HI😊 JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
What do you do when they demand a supervisor? At my job, they have a policy that we have to try our best to not need a supervisor to take a call. We have to try to calm them down enough to not need it. Our job titles even have the word manager in it to try and trick customers into thinking we are managers. Whenever I try to resolve the issue on my own, and even get tips from my higher ups, the customer continues to demand the supervisor. Even worse, they begin to attack me and say that I am refusing to give the call to a supervisor. There was one time my supervisor was the only one in the office (it was close to closing time so all the others left) and when I told the customer that he was too busy to talk, she called me a liar. I honestly hate it so much and it's so frustrating. Especially since there is only ONE thing my manager can do that I can't and that's email technicians. Literally everything else they can do, we have the power to do, so there is no reason for a supervisor to handle a call. That said, the customers do not believe me when I say there is nothing we can do. How does one stop that?
Hello Ma'am. I have been one of your loyal subscribers po ever since. Your videos helped me a lot to land a job in BPO, even right now, I'm still watching your videos and they are actually useful for those all applicants and aspiring call center agents who are trying their luck in this bpo industry. Right now, I am a trainer of a Contact Center Services NC II, I just wanna ask a permission from you If I may allow to use all the information from your video as my reference in preparing my instructional materials to be specific in my powerpoint. I will not copy the whole video but just the information you provided on the video. I will just the information you provided and put it on my powerpoint presentation and I will put your information there. Thanks Ma'am.
Hi! Im a newbie in call center and assigned to telco account. Is there any violations for me as an agent if I disconnect the call to a verbally abusive customer? But ofcoure i'll disconnect it in a nice way just like what you said Ms. Kwestyon😊 Thank you and more contents like this!
Hi ma'am. Do you know any app in which we can install with our desktop to caption /substittle during our call so we can clearly understand english speakers .as we all know some of them blends their words which lead to difficult understanding. If any suggestions. It would be a great help if you can make a video about it as well..thank you
Share mock videos to deal with irate customer where order not delivered on time and later price increased we have only option to issue refund only and not compensation
I’m not working in a call center currently but I am waiting on a recruitment call. Honestly, do your best, put your training to use and don’t forget your life outside of work that’s the only way you’ll survive. Also, don’t take anything said to you personally, that will destroy you. Make a promise to yourself to never leave your desk upset, always leave all the frustration at the call center, either vent it out or something but go home and take care of yourself or go out or whatever makes you happy. Yeah hope that helps and if i start working there and run into this comment again I’ll update you
Hi Miss Shiena, can I ask a sample answer for question "what can you contribute to this company". (experienced CSR here but I stopped when the pandemic started and starting to apply again)Thank you in advanced, your response would be much appreciated..God bless & stay safe..
Hi, please notice ... I'm a huge fan of yours -- need your help !! how to handle an irate costumer in a call center survey , how can you persuave them to finish the survey. I will appreciate your advice thank you so much 🥰🥰
I have a question please help me. You are the one i know who can help me with this. I'm supposed to be a trainee but our account got cancelled and our company inform us that they will reendorse us to other account. For reendorse situation may baback to zero po ba kme? I mean Exam, initial interview, final and assessment, medical again?. Thank you po
Same experience po sa cnx technohub since pioneering yung account. Di na kame nareprofile, ang sabe lang samen reapply na lang so nagreapply na lang po ako sa ibang site and start na ng training ko sa april 12 🙏
Hello po! What if the previous agent had promised the customer of refund, And now the cx is very upset because of wrongly setting the expectations. How do we de-escalate this contact?
Here's a mock call with a verbally abusive customer: czcams.com/video/rm6jfkXdB7Y/video.html
Hi. Miss. Pwede ka po ba gumawa ng video na para lang pakinggan, nagtatry kasi ako makinig sa iba. Yung boses mo lang yung gusto ko pakinggan hehe
Calling the customer by their name does help me alot. I agree with this tip 👍
HI😊
JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
HI😊
JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
HI😊
JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
Til now I can’t believe that I’m in training already. I know hindi ako ganun kagaling sa english pero dahil sa kakapanuod ko ng videos mo I was able to pass the recruitment process and nag ttraining na ako. 😊 pero mahirap pla lalo sa newbie na katulad ko tas kasabayan ko pa mga tenured nakaka intimidate and minsan feeling ko hindi ko kakayanin. T-mob account ako and ang dami pinag aaralan sana tlga kayanin ko ang maipasa ko un training yun ang goal ko. Thank you kasi laking tulong ng vlog mo🥰
I feel youuuuu. I passed the interview and now Im on training already. Still having a hard time to understand about everything bcoz I have no any idea about being a call center, and I thought it was easy hahaha. But anyways, it feels so comforting to know that I'm not the only one.
did you passed the training?
@@praeviph1756 Can I have an update? Are you still working on call center?
NOTE: The agent scripts for the verbally abusive customer aren't mine. Source is this video: czcams.com/video/0K_aifrhe2k/video.html . Watch her videos for more advanced customer service skills.
You are awesome, thanks 😊😊😊
Ms Kwestyon,
Hope this message finds you in good health.
This is my kind request. I need to know what are all the phrases which we commonly use while having a discussion with the customer.
Could you please make a video on that ?
---
Anand Krishnan V
These scripts are amazing. I had a customer yell at me & told me he would fire me. This happened 7am in the morning. We have every right to read our warning script, and hang up the phone if the customer does not stop this behavior.
Dati na nunood ako kay ate para sa Assessment at Interview ko, ngayon pinapanuod na kita kung pano na mag handle ng customers 🥺
This is very useful miss candice . I've been dealing with difficult customers lately and always lose my temper! And , my supervisor call me " the irate agent ". 😂
😂😂😂
🤣🤣
😂😂😂
Same happened with me😃
Same 😅
i love “issue the warning”. i’m definitely going to start issuing warnings to misbehaving customers.
I'm very grateful po talaga isa po kayo sa nakapag bigay kaalaman sa akin about BPO and interviews. And now nakapasok nko at product training na namin sa April 19, 2021. Didn't skip any ads to show my appreciation. Good work po.
Congrats sayo!🥳🥳🥳 Thank you din!
@@Kwestyon a lot of people say if you work as call center angent you're gonna be an organic toilet for verbal diarrhea and frusted custumer are gonna yell all day at you,how can I handle that pression I wanna work but I feel nervous and afraid!
Welcome to hell 🙂
@@carllang5098 sorry bro but i'm not in a telco accnt... No toxic caller....
@@mbertodscnzo2214 try mo AT&T na account maganda sya 😁
Subok ko na ito, sa araw2 na makaka encounter ka ng irate customer. Most effective talaga ang makinig ka sa kanila without interuption. Wait until the customer ask, hello are you still there? After mag ngangawa ni customer , tsaka ka mag emphatize para ma feel ni customer na nakikinig ka, educate customer, be honest to them mas na appreciate nila yun kesa yung misinformation. Inform customer what would be your next step para matulungan sila at kailangan maramdaman din nila na magiging successful ang steps sa tulong o cooperation nila. Sa dulo ng conversation strong reassurance, at pasalamatan ang customer sa patient nila.
Still a trainee and the feedbacks of my account has the most irate customers. Thank you so much!!!!!!
Tmob? Hahaha
Thank you so much. I've been in BPO industry for 4 years pero ito talaga ang pinaka challenge ko. I take abusive cx words too personal. And it really burns me out sa work 😥
X2
feeling lucky na Im only able to encounter irate cx ‘pag misrouted calls. And kahit isa o dalawang calls lang na irate cx ang ma encounter ko naaapektuhan ako mentally. I can’t imagine na mapunta ako sa isang LOB na halos every call bugbug sa mga cx. salute to all the experts!
Your videos are my fave past time when I was just planning to apply in cc. I really learned a lot from you and I thank you for that. ❤️ I was here when you only have 15k subs and now you're on your 70k+! I feel very proud. 😊 Oh btw, I'm already in my 4th month as a cc agent. Thanks a lot! ❤️
Thank you ❤️❤️❤️ and congrats! 🥳🥳🥳
Awesome content. Congratulations for it (BTW, I saw a lot of ads on both of the videos, it seems you are profitable for youtube) . I have already seen the verbally abusive customer and it has been a great piece of training. Even my supervisors and QA agents aren't so specific and clear as you are. You really are my inspiration to be better at my call center. I wish you can have more content like this. See you and good bless you !!!
Thank you so much for this Miss Candice. It really helps. This past few days most of calls that I received mostly irate and abusive one customers. I realy don't know what to do. Its just like I am ready to quit my job. Lol. 😅❤❤
Very formative! Thanks for the tips, Sheena. Keep it up the good work.
I am so in-love with your speaking voice and the way you talk, it's just.... uggghhh! God!!! 😍😍😍😍
and you look soo gorgeous as well 😍
Very helpful thank you so much for making this CZcams channel and this content♥️
Kanina pag tapos ko manood nakatanggap ako ng good news tumawag saken yung inapplyan ko and luckily nakapasa ako♥️♥️♥️♥️ I got my job offer na for travel account thankyou
Wow!! Congratulations!!!🥳🥳🥳❤️
Very informative! Thanks ☺️. May I request for a vid about building rapport, small talks and how to build human connection po. Hehe Thank your so much po ❤️🙏
Thank you for the profound tips you have given. I learned a lot and get something new from this videos. You really care for others, and have concerns for the people whom in the future will try to apply in a BPO company. This is truly an amazing videos. I am hoping for your future videos ahead and I can't wait to watch it. :) :) :)
Thank you Ms. Sheena. I passed the final interview because of your videos♥️☺️
I can not tolerate personal attacks or cussing, there will be no warning cause they know what they are doing, I will simply hang disconnect the call, they know. I had few that simply called back later and just asked politely for who they need.
Eloquent teacher plus great experienced equal =incredible learning happened.
Hi omg im here because i am planning to apply callcenter next month, oct 6 and i am nervous because this is my first time to apply for a job. also im not fluent in english so that im watching your tips and its very helpful for me. i hope im getting hired ♥️
can you make a video about delivering empathy in different situations? I would appreciate that 🙏
I'm a trainee and I struggle delivering empathy. 😩
This would be useful. Thank you 🙏
your video is so helpful, I am a filipino by blood and now living in the US working as a customer service in the library setting. keep up the good job!
AT&T is the assigned account that has been given to me. And it is my first time applying call center and I'm so scared. They saud that there are a lots of Irate customers there.
What really? Oh no, I was given an offer for that account as well.
How are you doing?
3 days ago i took my first call 😆 i was super nervous.
Thanks for giving all of these tips.
Love you 💕💕
Galing mo, te. Idol na talaga kita.
It's really sad how the only jobs for Filipinos that offers living wage even to those who aren't college grads require graveyard shifts, encounters with verbal abuse, and mastering a foreign language. Even college graduates find themselves ending up in BPO due to lack of jobs. I'm not saying BPOs are bad, but rather it goes to show how ugly our economy is especially now.
Exactly right
Hi sheena.thank you so much for all your helpful tips on how to handle and manage unreasonable customer/s
Candice you're so perfect. Aside from being a good speaker you're also pretty.
newbie in industry 😊😍 laban lang everyday
💪💪💪❤️
I was interviewed last night .This was my first and it was awful experienced. Gusto ko matunaw sa harap ng interviewer. I practiced a lot and the questions that was asked me was not the question I practiced and the disaster happened.
not only with the calls, especially love life , you can not solve and be reconciled with the one whom you love when both is upset :)
Thank you Miss Candace, I already have many ideas about cc because of ur videos , more power on ur channel.
Sometimes I ask myself if I really want to work in a call center
Final interview ko na mamaya. And may mock call. Thank you po sa tips niyo😇
How to deal with customer that cut you off when you tried to explain the reason for the inconvenience? Customer concern is his bill is high.
You thought me how to prepare myself for the interview. Now I m.back to.learn how to deal with rude cute consumers 🤣
It's so creepy when Service Reps call you by your first name - so disrespectful
Not on the US, they prefer to be called by their first name.
If yelling the customer and did not stop just lowed your headset volume
I do love all your advises😍
And I learned a lot from you❤
May I request a video of building rapport😊
Thank you so much this is a big help for us, yes this is verbatim but it will help a lot if you express your emotion(tone) on it. 👍👍👍👍🥰🥰🥰🥰🥰🥰🥰waiting for more videos
Thank you so much ma'am for this very informative tips. ❣️
Respected maam! While you start talking about anything 😁 I don't know what's the reason but you looks always innocent 💕
Thank you for all your tips! ❤️
What if the agent is the one who is racist/homophobic/verbally abusive/personally attacking the client. Can you also show in the view of the customer and what is the right thing he/she needs to do?
The real question is, what if the agent brutally rebuttal the costumer's abusiveness. Like yo mamma thingy. Lol
I've been applying in several companies and I think this video will help me for further purposes HAHAHA
ang galing mo talaga Mam mag english at mag explain sana all 😊
Now that's great example that you have given where customers shipment is delayed and then in response you have said to contact the Canada Post but in my case we don't have authority to contact to seller for shipment delay all we can do is to raise complaint in system so how to convince customer 🙏
HI😊
JUST GOT A QUESTION HOW CAN YOU TELL YOUR CUSTOMER THAT SHE/HE WILL BE RECEIVING A SURVEY AND RATE YOU A PERFECT RATE WITHOUT TELLING HIM OR HER ON THE PHONE??THANKS A LOT..I HOPE YOU WILL REPLY ASAP...GODBLESS & MORE POWER TO YOUR CHANNEL🤗🙏🏻😇👌🏻😎💪🏻💪🏻💪🏻💪🏻
Wow! You're truly an inspiration ❤ your advices are perfect and pretty useful. New subscriber here.😊
how about the verbally abusive customer always cut you off whenever you are trying to talk? 😅
Thank you for this information... I used it to my final interview ❤😭
What do you do when they demand a supervisor? At my job, they have a policy that we have to try our best to not need a supervisor to take a call. We have to try to calm them down enough to not need it. Our job titles even have the word manager in it to try and trick customers into thinking we are managers.
Whenever I try to resolve the issue on my own, and even get tips from my higher ups, the customer continues to demand the supervisor. Even worse, they begin to attack me and say that I am refusing to give the call to a supervisor. There was one time my supervisor was the only one in the office (it was close to closing time so all the others left) and when I told the customer that he was too busy to talk, she called me a liar.
I honestly hate it so much and it's so frustrating. Especially since there is only ONE thing my manager can do that I can't and that's email technicians. Literally everything else they can do, we have the power to do, so there is no reason for a supervisor to handle a call. That said, the customers do not believe me when I say there is nothing we can do. How does one stop that?
You're your voice🥰
Ganda nang accent sobra❤️
How to survive the account Sprint now part of T-mobile? Hahaha
Yup i happen to received a call and customer said she do not have a working phone after Sprint Migrated to T-Mobile. That's how I knew.😁
Hello po. Hope merong videos on how to empathize or more sample of positive scripting in diff. situations.. New po ako sa YT channel nyo
this vlog really helps me in my situation rn♥️🥰
Very helpful well made video gained another sub and thumbs up
Hello Ma'am. I have been one of your loyal subscribers po ever since. Your videos helped me a lot to land a job in BPO, even right now, I'm still watching your videos and they are actually useful for those all applicants and aspiring call center agents who are trying their luck in this bpo industry. Right now, I am a trainer of a Contact Center Services NC II, I just wanna ask a permission from you If I may allow to use all the information from your video as my reference in preparing my instructional materials to be specific in my powerpoint. I will not copy the whole video but just the information you provided on the video. I will just the information you provided and put it on my powerpoint presentation and I will put your information there. Thanks Ma'am.
What's with the eyes. Lol. But you are excellent. You nailed the second scenario.
Hi! Im a newbie in call center and assigned to telco account. Is there any violations for me as an agent if I disconnect the call to a verbally abusive customer? But ofcoure i'll disconnect it in a nice way just like what you said Ms. Kwestyon😊 Thank you and more contents like this!
Warn your customer twice and politely inform that if your conversation continuously being not respectful,you will drop the call.
Telcho account usually have the irate customers im afraid to be assigned in telcho 😂😂😂
Thank you for sharing your talent Madam.
Hi ma'am, Can i have a copy of your power point? for school purpose only. Thank you.
UP
So helpful but customer will definitely give me a DSAT if I disconnect the call. ☹️
This is always happening to me when I was disconnected with my cx due to ISP issues. Still fighting. 😊
Is this Amazon?
"Thank you for calling Amazon Customer Service. My name is Yec Yec. How may I help you today?"
Hi. I'm a new subscriber here in your channel. Your videos will be of greatly help to us, aspiring call center agents. Thank you 🤗
Wow. What an extremely helpful video!
Thank you so much for the tips 🙏
Hi ma'am.
Do you know any app in which we can install with our desktop to caption /substittle during our call so we can clearly understand english speakers .as we all know some of them blends their words which lead to difficult understanding.
If any suggestions.
It would be a great help if you can make a video about it as well..thank you
Marvic mesina newbie here i love this channel
I love you ateee.. I always watch your videos
I love your contents! May I know the brand /specs of mic you're using..? :)
This is really helpful. Thanks a lot.
Could you please do a vid tutorial, tips on how to pass the langua test of alorica?? Thank u!
Share mock videos to deal with irate customer where order not delivered on time and later price increased we have only option to issue refund only and not compensation
Hi mam baka po may podcast po kayo gustong gusto ko po kc tlga yung accent nyo sana po manotice nyo
This is elaborate. thank you
Thank you this is very helpful 👍☺️❤️
Hello ask lng po How to say to customer that the information he/she wanna know is confidential in a nice way? Thank u😘
Hi, can u make a video about how to survive to working in a call center in a shift of 10 hours per day?
I’m not working in a call center currently but I am waiting on a recruitment call. Honestly, do your best, put your training to use and don’t forget your life outside of work that’s the only way you’ll survive. Also, don’t take anything said to you personally, that will destroy you. Make a promise to yourself to never leave your desk upset, always leave all the frustration at the call center, either vent it out or something but go home and take care of yourself or go out or whatever makes you happy. Yeah hope that helps and if i start working there and run into this comment again I’ll update you
Thank you!❤
I like your videos all the best luck for success of your CZcams channel!
What cam you say about the saying that costumer is always right?
I'd like to send them to Russia. I tried your script, it works. But the thing is they gave a DSCAT
Hi Miss Shiena, can I ask a sample answer for question "what can you contribute to this company". (experienced CSR here but I stopped when the pandemic started and starting to apply again)Thank you in advanced, your response would be much appreciated..God bless & stay safe..
hi maam . ano po ung gamit nyong app to cancel background noise ? is it applicable if your on WFH setup ?
I love it ! thank you so much
Hi, please notice ... I'm a huge fan of yours -- need your help !! how to handle an irate costumer in a call center survey , how can you persuave them to finish the survey. I will appreciate your advice thank you so much 🥰🥰
Very useful. Thanks❤
En mi país hasta te bloquean osea estás en una lista negra q no puede acceder al servicio al cliente
I have to handle calls in 2min 96secs. How do you do this in such a short time?
Never say the word " but" or "however" - those words cancel your previous commitment. Example: you mean a lot to me...but...
I have a question please help me.
You are the one i know who can help me with this.
I'm supposed to be a trainee but our account got cancelled and our company inform us that they will reendorse us to other account.
For reendorse situation may baback to zero po ba kme? I mean Exam, initial interview, final and assessment, medical again?.
Thank you po
Ho Rofaida. I'm sorry but it depends on the company. Did you ask the HR about it yet?
Same experience po sa cnx technohub since pioneering yung account. Di na kame nareprofile, ang sabe lang samen reapply na lang so nagreapply na lang po ako sa ibang site and start na ng training ko sa april 12 🙏
Hi. I have bpo experience for just a month and went awol last 2019. My question is can i apply to that company again?
Is It ok to say. We do not Tolerate unprofessional language here.
?
Hello po! What if the previous agent had promised the customer of refund, And now the cx is very upset because of wrongly setting the expectations. How do we de-escalate this contact?
Hi madam, can u make a video regarding How to get a commendation withoutout proactively saying it to the customer.
Will help a lot!!!!!