How to Improve Your English for Call Center: Tip #1
Vložit
- čas přidán 29. 09. 2020
- In this lesson, I discussed the benefits of listening to improve both your English fluency and accent for your call center job. I also explained why it's the technique that all non-native English speakers should focus on above reading, writing and studying the grammar rules.
SOURCES:
english.stackexchange.com/que... (How often do people say “gotta”, “wanna” or “gonna” in English speaking countries?)
www.bbc.com/news/world-44569277 (How many words do you need to speak a language?)
How to improve your ACCENT for call center: czcams.com/video/cWf0JIzE4Yc/video.html
Ano po yung huddle?
Yun yung quick meeting/ discussion before or after your shift. Usually about reminders, new policy or updates sa account that agents should know. When your team lead shouts, "Hudde, guys! ", you should crowd together (either standing or sitting) to listen/ ask questions.
When I watched a video by A. J., it was really an eye-opener and somewhat debunks the traditional way of learning English or any language i.e. using textbooks and learning from (language) schools. Thanks for the channel suggestion, already subscribed. :)
Hi Ate, Worth it po ba mag enroll or magjoin sa mga Call Center training with fees?
@@sarahjaybarrotilla4732 I can't say kasi I've never been to an actual call center training. Also each training center is different. How long is the training btw?
Hardest part is when you know what you want to say but you can't speak 😔 because you're nervous. How to solve that
Same bruh~
I think it's because you are afraid that you might get mistake when you are going to say it.
Sameeeeeee😔
Yeah .. Same as me😔
I was wrong this morning i lose one interview 🥺☹i understood this
Today was my first-day taking calls, and It was so stressful, sad, humiliating too. I was so nervous and scared. But the customers were so patient. And at the end of the day, I just wanna cry. I never thought it could be so hard, and magically you appear on my recommendations, and I'm watching every single video that I can see until I fall asleep.
Dddkddddkkdkk😉😉
Same here 😭😭😭. It was so disappointing and frustrating too. I doubted my skills on the first 3 days of taking calls. 🥺😭
Hey, Luis. How are things going now? I want to apply for a call center but I have many doubts about my skills, I'm kinda scared.
@@lissettehernandez3339 Everything is okay now, I'm still learning, improving my English, I feel more confident with myself, I feel nervous, scared, anxious, but it's not so hard, how it was on my first day, now, I can control so much better all my emotions when I take every call. And my supervisor is so kind, and sometimes when I have some questions or something like that, he helps me.
Trust on you, don't try to hide your accent, because my level in this language, it's around 60% I guess, I have an accent, but I can do with this, and also you can, don't be afraid, take the risk. ✨✨
@@angelakawa Thank you so much, Luis this has given me the strength to continue learning. I'm in a pre-training thing right now but everytime I have to speak I just got blank and it's so frustrating but I don't want to give up on this, so thank you
I am now convinced that consistency to listen to native english speaker is the key to fluency.
Hi! After failing at so many call center interviews for a couple of years, I decided to search here in CZcams and then suddenly I found you. After learning so much from your channel, I just passed the initial interview at Alorica! ❤️ I just want to let you know that you really helped me boost my confidence to try again and passed the interviews. Thank you so much!
Hello on site po ba interview sa Alorica? Or over the phone po? Thank you
@@juyjuy114 The initial interview was over the phone, while the final interview and exam in on-site.
Really couple of year's is that really hard to be in bpo industry?
@@aelermaeler1010 for some
i really like the way you teach...thanks a lot this help me improve my communication skills.
I like the way you speak, so calm and soft to hear.
Me too
More pls
@@paulemmanuelmarceus5593 0q0q0q0qqqq
Candice is it possible to work in a bpo even your not that good in computer or are they going to train you about that?
More as she is too cautious on speaking.
Hello Ate, I am BSED-ENGLISH Student. You really got me after you said " The more you listen in English, the more you tend to think English". You deserve my subscription 🥰 You inpired me by the word "Just Listen"💕
Me too. After watching her vlog I didn't think twice and immediately subscribed to her channel.
Same here
I really admire the way you speak .I want to be like you the way you say the word.I like your accent.
Same here ☺️
K.
Her way of teaching and coaching as I watch this video makes me feel that I'm learning the practical way of learning English speaking, the way I never learned from formal school.
Honestly, this is my first time applying in a call center, after watching lots of your videos i was able to learn, and even apply some of your tips to pass and how to communicate properly, and thanks to you and to the lord , im finally having my training🥺❤️
our Lord is one, That have no son or a partner, God most high, the one true God, that isworthy of worship
I like how she described the english speaking as music.
If u want to learn normal conversational, english.. I advice u to watch FRIENDS, this sitcom
This had taught me alot in speaking slang english.. U dnt need a dictionary to understand, they just use simple slang american english
Yep, just use simple English words that’s all. That way it doesn’t sound like you’re trying hard.
this reminds me of Kim Namjoon of BTS 😆 He actually learned english by watching FRIENDS 😭🥰
@@jimin6362 omg yaaaas
Me too, this sitcom really helps me a lot in learning my english plus, friends is a great series.
Not gonna lie. Such a big help for me during my first call. I was able to respond to the customer in an appropriate way. Your videos are really helpful. God bless Ms. Sheena.
She's always do her best to explain well the point that she's talking about in order to make us catch her.love you sist,may God bless you more!
Wow, I just realized that the reason why I find it hard to speak in english spontaneously is because whenever I speak I always construct the sentences in my head in a formal way and it is draining the braincells out of me. Nice video idol. I love you very much.
Same here
Yeah, so this time let's make it a habit that we speak English like it comes from our mouth naturally.
same same
Same thing to me 😅
Same ouch
7 years in BPO and there is so much to learn from speaking English. I love your videos and i learned a lot and i love you for that. Keep on making videos that will help us BPO agents improve more our communication skills.
hi po.. i want to be call center agent.. but im nervous in interview how to overcome that? and i dont have accent..
Can u help me bro
Hi. I think that reading aloud is the perfect complement for listening technique. Listening helps you understand how it should sounds like, and reading aloud helps you about how you should say it correctly. Those techniques combined are helping me a lot.
As a call center agent myself for 5 years, I still need this. Needed to calibrate my English accent
I'm a call center virgin and I got my job offer for a TSR post, I often watch your videos to prepare myself and set my expectations. Thank you so much, your voice quality makes it easier for me to absorb every information you've said. Great help
I worked in a cruise ship for 4 years and this casual english that your are talking about are very common among american. You need to learn and heard it if you want to survive in call center job. There's nothing wrong in speaking slang words. American do speak in a casual slang word too, base on my expereince since im working behind the line in the buffet area. Thank you for helping us to speak better english, I just started listening podcast, audiobooks, and conversation video,it helps me a lot. The only thing that I need to imrpove is my grammar..still working on it. Correcting my grammar are much appreciated.❤❤❤❤
I've watched this video 9 months ago when times I don't speak English fluently and I am finding it hard to think what word comes next after I saying another, But now I got used to thinking ahead of the words I'm saying. It's like contracting the sentences I want to tell before I talk while in a middle of commutation. Thanks a lot for this video
I've been working in a BPO for more than 8 years and yet I always learn something new from Sheena. She's exceptional in a wider sense. Thanks a ton!
This is really true especially to the children. my child is 6 year old but more fluent in english by just watching english cartoons 😊
Same with my nephew
Yes it really true
Just like my nephew also.
14:24 Woo..She's just trying to say "Be in Universal grammar than in tradistional grammar that we used in our school from elem to highschool"
Loving this girl so much😍
English student here who wanted to learn more.
I came back here just to listen to her again, and also i wanna hear her soothing voice with a great accent..
I couldn't agree more. Through listening, you could actually get familiarize with the use of the words, and the sentence constructions. That was actually the best way to master it. Hearing and hearing, more listening. ❤️
Hi i always watch your video.planning to apply in a call center.first timer here .want to learn more ❤️
As a licensed English teacher, I admit that I am still not that fluent in speaking the language but through these videos of yours, I am learning more. Thank you so much!! ❤️
More learning to come 💖💪
dont you understand native speaker yet?
Same happens to me, I'm an English teacher but speaking through the phone is still pretty difficult to me
Same here, i have tons of English in my mind but, I admit I am weak in speaking, specially when I'm overwhelmed by nervousness.
Then the government should remove your license lol.
I've been learning English for many years, however, it turned out to be that it is more efficient to learn from non-native spkears. Because they have so many tips and tricks that we can use in our daily conversations. Cheers!
You're absolutely right! 👍
I am practicing, repeating sentences for a hearing impaired phone job. I got so flustered, that I didn't think I could do it. After listening to you, I can almost repeat every word you said. ALMOST lol. Thank you so much for your videos.
Because the formal English we've been learning in school is meant for writing formal and academic papers. We actually don't have the experiential aspect of English. It's important to reveal the specific skills that are crucial in learning wholistic English. This is what is needed for advancing into the different aspects of English Language utilization.
😊😊😊😊😊😊😊😊
I strongly agree with the grammar, I never taugh my 9 yr old son how to speak English, I just let him watch youtube (under my supervision) and when this online/module class began, I never had a hard time teaching him with the use of "a & an" consonant and vowels, past tense, things like that, now I know, its because I let him listen to native English speakers,
great!
I watched this 9 months ago to improve my english😌now i'm already hired in a bpo,thanks to your help love you💕
I used to have an english teacher whom made us tell her every activity we made since we woke up at morning until right before the class, some of my classmates thought it was annoying but honestly is the best way to practice english, talking about daily life
I had my initial interview and I am waiting for my final interview in a call center company and I am watching your videos to improve my english. Your videos are helpful. I am inspired to study more because of you. 😊
I like how informal but still elegant you can be. Grettings from Colombia!
This is a 101% Legit advice to learn English language in a short period of time.Thank you🙂
Definitely agree with the "Conversational English"! My way of speaking improved a lot because of it.
I keep on failing my call center interview but you've motivated me to improve my English.. thanks for this advice ms. Sheena.. i appreciate it.
I failed 8x po ate sa BPO. and I stand in 9 now. I am production. Associate 😂
@@ariesbeobasangan2620 wow Congratulations! Ilang beses na din ako na failed sa mga interviews but here lumalaban parin 🎉☺️🥰
This is cool, this is exactly what I was doing. I tend to watch American movies and they tend to have subtitles. They really help a lot. As time goes by, I don't depend on subtitles anymore.
Cool, yeah just relax when speaking. Don’t be so nervous about grammar either. You’ll be alright. Just don’t try too hard on pronunciation, simple English will do just fine. Even tho I have been here a long time, sometimes I do still have an accent but everyone does especially those who’s from the down the south. Remember writing is different from speaking. Not the same. Some of the words has a silent letter too. Slang words are not really impressive at all. Good luck 👍
I learned from this video is that “ try to feel the music of the word” it’s amazing.✨
Thank you for this video! It motivates me not to be shy when speaking with native speakers. This is what I really need right now. The need to listen. Thanks!
Hello!, I just wanted to say that you are totally right. I'm not a native speaker and yet I receive compliments about my pronunciation and fluency, I believe the cause is that when I was a child I used to watch tons of videos in which I did not understand a single word, in that way the "language shape and flow" made their way to my memories and somehow embraced it. Now my ability has already shaped
I subscribed not because I want to learn English, but because you are not boring.
I very much agree. I've always been ahead in English compared to my classmates even since we're in grade school. When writing essays or doing oral recitations, i noticed that the difference between me and them is that I just casually speak it while they try to translate every single word then patch them up to form a sentence. I guess the factor that made the greatest contribution is that I grew up watching English movies and listening to English songs. Listening really helped a lot, it felt like the language just naturally grew on me over time.
Me too 🤣 I grew up watching Barbie movies and Disney movies.
Thankyou, you made me inspire and I'll take all the tips. If I see I have a progress within a month I'll came here.♥️
One of the best tips I've heard so far. Very straightforward. Thank you for sharing your thoughts. I also agree that it's time for us to speak casually like what natives usually do.
Hey
Right after you mentioned A.J Hoge, i automatically search his channel and hit the subscribe button🤣
I did it too😅
same guys
Same here but I found out that I used to listen A.J Hoge before but not consistently. :(
Same
Me too😁
Thank you so much, I'm in the BPO industry now. You helped me a lot ❤️
You deserve more.
Yes, I used this like a podcast and just listened throughout the video HASHAJSHAH. But now that I realize it, it is true that listening can help. The youtubers that I watch and the stories English-speakers share on Tiktok have helped me be more comfortable speaking the language even before I learned that listening is great for improving your English. Thank you! I've been watching for the whole week now and loooove your accent! 💛💛
This is were I wanted to become when speaking in English. I wasn't able to talk long enough in English when it comes to oral communication.
I love the way you teach it is easy, simple and very useful, thank you so much it helps a lot. ❤️🙏
i love how u mentioned that u used to download videos from youtube before to listen and now im downloading yours so i could listen to u talk
I like the way you speak. You have a soft voice that is so calming to hear.
Oh my God! I'm really thankful I discover your channel! Firstly, I just came here to see some useful tips in applying call center and it's all worth to watch. But I can't take my eyes off you. I really love your eyes. And I love how you speak like a reaaaal naativee englissshh speaker 😍😍😍
U deserve my subscription 😘
I love how confident and calm you talk ❤ hope I can do it too.
Every time I watch your video, I can't just simply stop or switch videos. Thank you Ms. Sheena for sharing. God bless you more.
I don't know how much you are so good in English, but I'm learning so much in your video, it helps me a lot. I'm not fluent in speaking English words but when I always listen to your video, it is always useful to me.
I love how you speak, you helped me a lot and still helping and developing my English, so I want to thank you so much for the great favor you are doing to us,
I'm your Egyptian big fan now 👍😁❤
Welcome and thank you so much! :)
I love you! you're gonna be the music that I will listen before goin' to bed.
Your voice is a melody to my ears. Thank you for motivating us to LISTEN and to be confident in speaking English. You got a new subscriber/fan here. 😅🤗
Thank you Shane . I admire your achievements. You really help us to learn not only earn more views . You change my life and hope. I agree listening is the effective learning how to speak clear.
I don't really wanna be part of a BPO Company, but still a good thing that your channel was suggested in my notification, I'm pretty sure it would help a lot whether for my career or for my personal growth. Thanks a lot for sharing. New subscriber here.
No skipping ads to all of your videos, that's how much I love you girl!
awww.. maka touch!
Same here
AJ HOGE was really a good speaker/teacher. I will surely watch his videos. Thanks for recommending his channel ❣️
Thank you po Ma'am. I'm a BEED graduate, I really admire you a lot.
I think you did great at your job, I lived in canada 🇨🇦 for 14 years and work in a contact center, but you speak better than me particularly your accent it’s amazing how you deliver it, and it’s true in contact centre you need to speak same as the client , because English is not our first language and it’s not easy to adjust our accent, those people who gave you a negative feedback never worked in a contact centre, keep it up I admire you 😊
During my onsite interview, I was watching friends. And guess what, I passed my initial interview! Yaayyy! 💖
Thank you for the tips, I'm still working out my fluency in Speaking English. Especially that my account is a Voice account and your tips would help me to enhance my fluency in a different use of method. Your insights are also amazing and very true. You're one of the channels that I'd followed in youtube related to call center because your videos and the topics you shared was indeed really helpful. Thanks a lot and God bless you miss. 😇🤗
"Reading will help widen you vocabulary and writing will help you organize your thoughts. But listening has different purpose."
i am from central america and with your tips my english got better.
I love this channel, this is real public service to me. Thank you so much!
This helped me a lot. I'm a BSED ENGLISH student too. Thank you for sharing your information ❤️
I find this vlog really helpful, especially for me that is very afraid to express how to speak fluently in English. So thankful to have people like you that inspire many other people who don't speak well in English like a native speaker. I guess that I will follow those tips of yours in order for me to somehow overcome my weakness and to achieve my goal of having a chance in a job like call center.
P.S. Not so confident while doing this comment.
It's OK, you don't have to be perfect in order for people to understand you, yes you need to improve like anyone here in the comment section but your comment is comprehensible
It's amazing, thank you so much for this advice..😍☺️
Thank God! Throughout my searched on CZcams for years, Now I found the right one secret on how to improve my English grammar. Before I was quiet hesitant about this principle on LISTENING on Effortless English by AJ, however, I’m now convinced that listening is the most effective way to learn English easily. Eureka! Thank you Ma’am for your passion and concern about those who are English learners like me. God bless you.👍👍👍
I agree. when your not bored with the speaker, you learn alot.
Podcast is something very helpful if you are looking for materials and resources to start with. The topic is unlimited and you might find something that will interest you not only to improve your accent but learn also in the process.
You're absolutely right!!! It's what I do!!
I agree
Thank you for this tips😍
Really....?😍 must try it now, tnx!
Agree
Yep. Spot on and same thoughts here before I even watched this video. Schools have heavy emphasis on reading, writing, and grammar over learning to speak a language. When I worked as a call center agent, my first call trainer at my first call center job helped make my English speaking skills better. A big thanks to her for making me more confident in speaking in English and helping me neutralize my accent.
There's nothing wrong with not having an American, Canadian, or British accent. However, we Filipinos when speaking can end up committing miscommunications. E.g. "I saw a bat" might end up sounding like "I saw a butt". Most Filipinos can't distinguish the difference in the pronunciation of the two. Also words like "tree" and "three", "to", "too", and "two", and so much more.
Personally for me, learning to listen well to differences in sounds of words and being able to speak better English is slowly but surely helping me in my journey to learning other languages. I am learning French and recently, trying to go for Chinese. Chinese is so tough with its tones especially when your listening skills aren't that good. But a big thanks to being a former call center agent which greatly honed my listening and speaking skills and utilizing the different parts of my mouth in speaking like the palates, jaw, tongue position, etc. which will be helpful in learning other languages that are more challenging to speak than English.
Her video is much better than what I've learned from a previous training in English Language
Galing ng babang ito. Wala akong balak tapusin vlogs niya pero sarap pakinggan sa tenga mga sinasabi niya pati yong pagkakabigkas niya. May sense. Di ko namalayan tapos na yong video. God bless you!
I like the way you speak, it gives me chills😍❤️Anyway Many thanks to you for this wonderful video.
My pleasure 😊
I work as a warehouse associate in a warehouse in Canada and got promoted a year after to the operations supervisor position, pretty much overall responsible for warehouse operation and here’s the thing! I am the only person in colour, a non-native English speaker with a noticeable Filipino accent in our warehouse.
My boss said don’t limit yourself, aim high you can be a branch manager when I retire.
My problem when I reach that branch manager position is that I will be handling client meetings most of the time, meeting with General managers and the company president.
It sounds scary!
I need to improve my English immediately.
Thank you!
Wow good luck on that promotion. Go get it!
Ang sarap mo pakinggan hnd sobrang arte ...simple lng yung Voice mo very fluent ka kaya nagkakaaccent.. Sinabayan ng ganda ng boses... Panuuorin ko blog mo thank you very helpful.
I had my first interview in a call center one month ago and I failed, it made me think that something is going wrong with my English, so I started looking for solutions and that's why I'm here, thank you for the tips, I will use them as much as I can to improve my confidence while speaking English.
Thank you so much, miss. So it's actually true, listening casual English is the best way to improve with the language. I'll also learn more about using those most used words in the English language better. I "gotta" admit... I've been looking for YOU since 2019! ❤
Hi, been watching your videos for almost a month now, and to be honest, i'm not here to apply in a call center industry but to take an IELTS exam. It helped me a lot! And i love your accent its very clear and soothing hehe.
I have been binge watching your videos maam.I wish I could speak fluent english just like you.I love the way you speak it is clear and I could listen to you all day. My english speaking is not good and Im still learning .Your videos are helpful and I am taking down notes right now to further improve my english. Thank you!
You're one of the best mentor here in YT.really got you,and I learned a lot of tips from you, I am working in a CCI but my English is not good as you do..I am really really wanted to learn more on speaking like a native English speakers...♥️♥️
I love you, i understood almost the whole video, except for some words but it doesn't matter, because I'm only 18 years old and I plan to keep learning every day. I will work in customer service soon. I hope this helps me to be a good English speaker as you. Thank you so much for the video.
She speaks so naturally like she is a native speaker
Not really. The way she speaks... it is too cautious, natural speakers didnt speak in this pace.
Hi. i am newly hired BPO agent and i'm really amazed on your videos. you deserved my subs. ill keep watching your videos before the war begins lol (the bpo training)
Absolutely!. I learnt French too through listening. At first, someone taught me, one on one, but she gave up because I couldnt learn, the prononciation was just too hard, so I gave up. But when i started to listen, i started to talk until I became fluent in it☺️. Native french speaker were even amazed and telling me, " tu parlez tres bien francais, huh" where it means "you speak very good french, huh'. Theres a lot of filipino there, eventhough, they learnt french too, they just couldnt pronounce it well. So I believe, through listening, you will learn faster, and it will make you fluent. So try it, guys. It wont fail you. Just keep on listening then practice it, and you will be fluent in it too.
Hi, Ms. Shiena! Looking forward to your audio files, I really like everything the way you speak, the intonation, diction and all. I am currently searching for audio tools to be downloaded and to listen to, for me to somehow improve my way of speaking English. Thank you very much❣
Edit: actually, I decided to download your mock call videos and convert it to mp3 and listen to it over and iver again. Thank you for your videos Ms. Shiena❣️
Before I came across this new video of yours, I was actually planning to save your old videos and convert it to mp3 for me listen to it because I really love how you pronounce each word. You sound a lot like a native English speaker to me, which is my goal, too.
And everything that you have said on this video is making a lot of sense because I had this one subject before during my early college days that teach us how to speak english fluently, and I have to say that you and my teacher says almost the same thing about learning the language that listening is really important in acquiring a certain accent - that it is really different from reading. Also, he was the one who advised me to save english videos and listen to it as if it is a music. In addition to that, he mentioned as well just like you about repetition and consistency. ❤ So I'm going to give you a thumbs up for that.
Thank you so much! :)
You can be a great english teacher! Like for real, you're better than my English teachers before 😂😂
I saw your videos this past few days and I'm inspire to learn more. You deserve my subscription. Thank you
Hi! This is my first day to listen with all your spontaneous explanation about the world of English and I'm looking forward for my progression with Kwestyon. 😁❤️
My training will start this week as a work from home, my account will be based in florida, meaning i am required to speak fluently in english although i already have a call center job for 6months, only that i was handling domestic account, so its very seldom that i i'd receive a foreign calls, i worked for PAL btw, and TAGALOG was mostly used during that time. Your video boost up my confidence to speak in english with some touch of accent. Keep it up! 😊 and wish me luck😊
Good luck! You can do it. :)
I passed initial-final interview for call center even if it's my first time; by the help of your informative videos. Thank you🌱💎.
This has been my habit ever since..!
I even have english movies on to put me to sleep.!
Love it, Candice..
Do you have a spotify podcast? I would want to listen to you while doing chores or while working out. I’ve learned a lot from you, thanks 😊.
Your explanation are very concise, spontaneity and full of motivation. I love on how'd you explain the true essence of listening skills. Good job. I learned a lot. ♥
I love how you explain and how you speak, It's very calm. I've learn a lot. I'm here cause I really want to speak in English fluently.
Kaya pala I can't stop downloading your videos just to watch it off line .. It really works actually. Thank you ❣️