Call Center Interview Questions and Answers for Beginners
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- čas přidán 27. 07. 2024
- If you're a beginner in the call center industry, here are the top 10 most common call center job interview questions with their sample answers. Whether you're a beginner or a veteran, these sample answers will help you. For each interview question, I've included a brief explanation along with 2-3 sample answers that apply to both applicants with or without experience.
Text Format of this video: kwestyon.com/call-center-inte...
If you need a more in-depth explanation for each question, refer to the links below. Each question has an individual video.
TELL ME SOMETHING ABOUT YOURSELF.
• Tell Me Something Abou...
WHY SHOULD WE HIRE YOU?
• Why Should We Hire You...
WHY DO YOU WANT TO WORK IN A CALL CENTER?
• Why Do You Want to Wor...
WHAT IS YOUR GREATEST WEAKNESS?
• What is Your Weakness?...
WHAT ARE YOUR STRENGTHS?
• What are Your Strength...
DESCRIBE COLORS TO A BLIND PERSON
• Describe Colors to a B...
SELL ME THIS PEN.
• Sell Me This Pen | Cal...
WHERE DO YOU SEE YOURSELF IN 5 YEARS?
• Where Do You See Yours...
WHY DID YOU LEAVE YOUR LAST JOB?
• Why Did You Leave Your...
HOW DO YOU HANDLE STRESS?
• How Do You Handle Stre...
NAVIGATE THIS VIDEO:
00:00 Tell me something about yourself
05:51 Why should we hire you?
09:21 Why do you want to work in a call center?
11:05 What's your greatest weakness?
13:29 What are your strengths?
16:32 Describe colors to a blind person.
18:33 Sell me this pen.
23:49 Where do you see yourself in 5 years?
26:54 Why did you leave your last job?
34:14 How do you handle stress?
How to impress in a FINAL INTERVIEW: czcams.com/video/cwS1oXAlsT4/video.html
Here's a JOB INTERVIEW SIMULATION video between an applicant and an interviewer: czcams.com/video/hH28QO2dBgM/video.html
How to boost your confidence in a job interview: czcams.com/video/nTcBzkkzfHw/video.html
Hi ms. Shiena do you have a training school for an aspiring applicant?
Hello there. Unfortunately, not. :)
P
@@sharifaarola6047 p
@@Kwestyonwhere are you from?
Hi ate Sheena I just passed my final Interview just now, and I'm so blessed actually. Without you this would not have been possible, I took your guidance all the way and It worked. Thank you so much! ❤️
Congrats, Charls! 🥳🥳🥳
Company reveal.
Company reveal (2)
@@aliasmarivicm.8701 holla
Plss help me po
I’m back, after 6 months. because of her videos I got my 1st job in bpo industry and now here I am still listening to her advises to improve my skills and knowledge about this job.
Congratulations, Arcely! 🥳🥳🥳
I was able to watch some of your videos and literally help me a lot and passed my interview / assessment. Now that I've been part of the company where I am right now, I used to keep referring aspiring candidates and encourage my referrals to watch this video and get some idea on how they can answer possible questions / interview. I'm happy I was able to help one another and messaged me that they passed. Thank you to you Miss Sheena. You rock!!
can you help me also
I love how you speak it's so calm and peaceful
Wish me luck, I have interview today!
Did u pass?
So how was ur interview
Did u pass?
How was it??
HOW WAS UR INTERVIEW?
Hi, i am an english student, I like so much the way you teach, you are an example of teaching
I failed my interview yesterday and decided to search for common interview questions. And found your chanel. Honestly, I find your tips really helpful and boost my confidence even more❤️ thank you so much. People like me need more people like you. Blessed be.
I`ve been thinking about applying for a job at call center industry and I decided to do some researches before... For my good luck, I found this channel. Sheena, I really appreciate the time you`ve taken to record these videos, They`re really helping me out to be prepared, by the time when the moment arrives.
Its my first time applying at a call center, Hopefully i will get this job. Kay kapoy nko gamay sweldo mahal na ang everything 😭
Goodluck for someone like me na mauwawon ug makulbaan 🥹
Tomorrows my interview ✨
Hello! You know I would like to thank you so much for creating helpful vlogs like these.I've been binge-watching your vids ever since I decided to apply to diff company.
I have failed some of my interviews many times before even though I have 3 years CSR experience already because there were things I didn't know I must not suppose to say during the interview. My answer are not well- versed not well- formulated and does not create any impact. I was actually losing hope that time. But then after I've found out your channel,everything has changed. I have applied all the learnings and principles I got from watching your vids as I formulate my answer to several interview questions most specially for the hard ones like situational and behavioral questions. I really learned a lot so thank you for all the learnings and tips! Now I recently passed my job interview and received a job offer to my ever dreamed company!! 🧿✨
Once again thank you so much and all the best to you Kwestyon! ♥️✨
I just passed my final interview today. Thanks to your vlogs! Your videos help a lot of people to boost their confidence especially me. I really appreciate you!
Congratulations, Gerard!
Hi! What were the questions? Im also waiting for my final interview this week
Sana all
A few months ago, I had my first BPO job interview, and I failed. Now, I can say that I've become more confident and determined to pursue one of my dream work, which is to become a call center agent. Today, I've decided to apply again and will use your tips and advice, but this time, I'll respond with full confidence and eliminate the feeling of nervousness so that I'll be able to answer well, which I failed to do before. Wish me luck! Thank you for this very informative and helpful video.
Be back again for an update on how it'll go.
Update
I swear kung i follow mo lang mga tips dito napaka big help. I got hired last year by following this helpful tips. After working as a agent for a year training trainer nako now 😁 just be confident kaya mo yan fighting 👍👍👍👍👍🎉🎉🎉🎉🎉
Update
@@bestworst3923 Ano po company niyo ?
update?
I love your fluency in English 🥺 I wish I could be as fluent as you. 🥺💕
me too
I recall my interview with Arriva Medical for Sales Reps. The Interviewer asks me How do I sell a pen to Him. I highlighted the other Features using the Pen like They can use a Pen for Power point presentation and they can refill the ink for 1yr at no cost!. Then I got a job on that Day.
Thank you so much. You really did help me gain confidence and of course knowledge about the work and interviews. Now Thankfully, I already have an idea for my interview tomorrow. Thank you so so much.
I've been watching your vids since last year. September 14, 2021 I applied and yesterday I got the job! Thank you so much!💛
how long does an interview usuall last?
Such a big help for me as I am currently applying for a call center agent! Thanks a lot for sharing this, you did a good job.
I just Passed the final Interview today.. Thanks to your vlog.. it helps me a lot. Padayun lang.!🙏☝️❤
This recommend from utube, thanks Miss Sheena I learn a lot from you! I started watching all your vlogs now! I do really love your voice..your diction, your pitch and most importantly the pronunciation !
This is so so helpful I never came across someone who actually explains in details as you do and i can actaully relate as someone who actually works at a call center before with three years experience and while I'm listening its like ur referring to me I'm so glad I came across your video I'm gonna keep watching it over and over again because learning never stops and the more I listen and watch the mire I leatn and can apply what I've learn on the job so grrat video and thanks you did great 👍👍👍
Career shifter here. First time applying to a BPO company and I hope I passed my final interview tomorrow. Thank you for these tips❤
Hello! I just want to thank you. I am a newbie in the BPO industry and I am really nervous regarding the interview process that's why I searched for some tips here on CZcams and I found your channel. I watched your "Call Center Interview Questions" playlist and it really helped me learn a lot of things regarding the interview process and how I will handle it. Your videos also helped me boost my confidence. I got hired by the company that I applied to and I will start my training next week! It is all thanks to you, ate. I am really not the type of person who comments on CZcams videos that I watched, but I want to do this as my appreciation for you. God bless, ate!
Congratulations! ❤️
Done with my assessments still waiting for my possible mock calls , so thank you so much
Hi, I suggested your video to one of my classmates that applied to the company where I currently work, and fortunately, he got hired. And he said, your video helped him a lot as a newbie applicant. Kudos❤️
Congrats to him!!!👏👏🥳
your voice is soothing!! this is a big help
Because of this video I passed two interviews yesterday, thank you so much.
I already have an experience working in call center but i'm here because i need a refresher. This is very helpful. Thanks!
I really love watching your videos, very inspiring❤️ hopefully I can confidently express my thoughts when it comes to interviews because I’m actually not good at this. Anyways thank you for the tips it really helps a lot😊
Super duper thankful with this channel. It helps alot. I pass the interview and now I'll be starting my new job. Thank you 🙂🙂🙂
Wow 😊🎉
Really great examples! Thank you so much!
Thank you so much for all the knowledge that you shared for us we really need you Shena you have a lot of knowledge that make us more educated💜
Thank you for this ma'am, i had a great time to learn w u. I hope i'll pass my interview. Kudos ma'am! May u still keep inspiring us 🙏
I will have an interview tomorrow and this is really a big help for me. I'm hoping for the best
Hi! I love all your vlogs! Thank you for sharing tips and great ideas about the call center industry. Perhaps could you give us some tips or advice on how to negotiate our salary and job offer?
Thank you so much for all the effort you've put into these videos Sheina! because of your videos I was able to pass my Final Interview and I'm about to start my training in the next month!
Congrats, congrats! 🥳🥳🥳
What were your questions? Im also waiting for my final interview for TaskUs 😊
@@allaboutbtsblackpink7806 hi, how was your final interview goes?
@@allaboutbtsblackpink7806 Hello, in the coming few days I will be interviewed in TaskUs, any information that I can use? like, what is their questions?
@@burgir7575 their questions are more about yourself. They will try to get to know you, your reason/s for applying/choosing their company, and your plans. Good luck! :)
I will be having my final interview tonight.. please wish me luck🙏
Since I saw one of your video, I cant help it but to keep on watching your videos. Im a aspiring to be a call center agent. Thank you so much for your helpful videos☺️ more power.
Hi Ate Sheina! I will apply for a call center job tomorrow, my first job! I literally have no experience and knowledge about this field but Iucky I found your videos and it really help me a looooooot! Thank you for this and wish me luck!
Dear sister, you're amazing I learnt a whole lot. Lots of love and respect from India!!
Super duper helpful I really enjoy watching and I don't feel boring watching this video thank you so much for the advises God bless you.
Hi Ms. Sheena, I love your voice! I love your tone! I love everything you are when delivering your words. It is really comforting. I hope I can pass my interview anytime by this week...
Thank youu atee!! I passed my final interview and had my contract signing ❤️ to those people who have plans on applying in a call center companyy I really recommend this video for you 😇
Very helpful . I'm done with my medical waiting for my training schedule fighting . Thank you for all the tips Miss sheena
It was my interview yesterday, and I got the job. I’m now waiting for training. Thank you so much your video is such a great help even until now❤
So I had my very first interview EVER yesterday. I've memorized my answers to all those questions with the advice I got from this video and the interviewer said she was satisfied with my answers!!! Omg!!! This really helped, thank you so much!!! They'll text me today apparently regarding the results. I'll post a comment update if they texted me back on whether or not I passed or failed :D Again, thank you!!!
Any update po?
@@tanieru6283 Hello!! I actually withdrew from the first job I applied to and went straight to Concentrix (since its closer to where I live).
I got the job offer last December 8!!!
@@tanieru6283 sorry I didn't notice I replied in another account lol
@@alexandragamboa306 wow congrats 🎉 po😍. I'm actually in the point on applying but not sure if I get accepted since I'm new in the field.
@@tanieru6283 Thank you!! And don't worry, I also don't have any prior BPO experience and yet here I am :D As long as you know you did your best to prepare, you have nothing to worry about! Good luck! I wish you the best!!
Im having an interview tomorrow Im thankful Ive seen this content that was so helpful..Looking forward to passed the all interview questions
Thank you and Godbless
This is a huge help to those who want to become call center agents.
Hello Ms Beautiful 💞 you are such an Angel 😇🙏💖 I will have an interview tomorrow for a CCR . And Ive been watching all your informative videos through these you've chased away my fears and worries. I fully understood about BPO industry because of your exceptional talent as an analyst in this field. You're information and details are almost perfecto👌💖.
Now I'm hoping that I will pass the initial interview for tomorrow.
I so grateful I've found your account
I will not stop watching all your videos redundantly.
Hi, I gained so much knowledge from your videos. I will watch all your remaining videos and recommend to my friends as well. I'm just curious on how will you answer this: "If you already have a business, then why are you applying for another job? What if your business grows?" (FYI, the business was named to me and my sister but we are not really into it. I mean it's not our passion and we have no choice that time the business was named to us, were just like dummies).
Thank you ma'am sheina. Nakapasa po ako 😭😭😭 Dinownload ko po Yung mga video mo at lagi ko Sya pinapanuod pagkagising at bago matulog.
I have an interview with Transcom later and your videos help me to get ready for it. Thank you so much ate Sheena.
Thank you for this wonderful video. I hope I will pass on their interview as well.
Hello! I just want to thank you 🥺 I failed my 1st interview and lost all my confidence but after watching your videos I got my self confidence back and I passed the initial interview in Teleperformance!!! Btw Im a high school graduate and dont have any work experiences but I feel like I aced the interview! THANKYOU SO MUCH 🥺😭❤️ I will recommend your channel to my friends who are going to apply too
Ma'am mahirap po ba interview sa teleperformance???
@@killuazoldyck841 kung kinaya nya, kakayananin mo din 😊
anu po ba mga tanung sa teleperformance?
Hi ate sheena, I started watching your videos last January and now I'm finally hired! Thank you because you help me a lot from the simple questions to hardest questions. Me as a first timer in BPO industry without any job experiences able to hired.
Woohoo! 🥳🥳🥳 Congrats, Rochelle!
Ate @@Kwestyon huhuhuhu salamat po talaga💖💖❤❤❤
Wow good job girl.. Wish me luck to because im gonna be at my first interview later
Loving your videos very good explanation 💜 how it’s examples and everything thank you ! I have my 2 interview tomorrow wish me luck 🍀
When I tried to apply as a call center agent wow it's quiet very impressive,as a highschool graduate reaching final interview is a great achievement for me .what's my lacking is vocabulary and I'm working for it hopefully soon I can try it again
Hi, I just want to share this, btw I'm a BPO virgin, and I never passed the interview, I just get in, because of my backer (high position), anyway I still proven that I deserve the job because during my 4th month now I'm became one of the top 10 best seller in the account and top performing agent in the team, my backer is so proud of me haha, and one of the coaches in account commended me for having a good thought organization
Hi, i cannot express how happy I am right now. Thanks to your help, I passed the final interview and got a job offer at Concentrix! It's my very first job and I am so thankful!
Nice.. I'm actually in my interview rn
I'm getting a bit hopeless since yesterday but seeing y'all doing well. I guess I will never, and should never lose the fire.
Grateful for discovering your channel. I've watched your videos and these helped me from the recruitment process up until the training. All the tips are helpful. I was hired last March 17. Thank you so much for sharing your knowledge.
Congrats!!🥳🥳🥳❤️
Thank you for this. Really helped me in passing the initial interview.
I hope i can speak like you do. Of all the interview i watched this is really the best. God bless you.
Thankyou for this Madam I hope Makuha ko accent mo at grammar solid. Thankyou po d2.. di ako susuko hanggang matutunan ko po
Thank you Sheena and Kwestyon for your assistance for teaching us how to ace an interview. You guys have-been a big help and I appreciate it. Wish me luck!
Thank you, Nice tips for applicants 👍😁... Thanks for the big help👌
Your communication skill is so much attractive and knowledgable .
your voice is soooo soothing
I have two years of college education and I want to apply to a bpo company. I just dont have the confidence to pass through the interview. I have low social skills and to top that off I am an introvert with low conversational skills. I dont know what to do at all. Watching these videos should help me but I feel more anxious. Help 😭
Happy eid hope you become better with more confident
same of you 😭😭😭
Me too
im a new subscriber..well its been 3 days since i subscribed to your channel AND GIRL!! IM LOVING EVERY VLOG/EPISODE HERE! GO GIRL!!!
thank you for sharing, even i have call center experience for 12 years handling customers support and inquiries including up selling of the product and service required by the account. your video on CZcams will help a lot, so to past the interview. but the way i am awarded on customer experience and the voice of the customer many times. I wanted just share my experiences. again great video.
hi!!! i just want you to know that your videos helped me a lot on my interview💛 Now i'm currently on my 4th week of training. God bless you❤️
Congratulations!!🥳🥳🥳👏👏👏
but i'm kinda nervous for next week because we'll start taking calls🥲
i hope i pass my job interviews tomorrow
Thank you so much for this! I just landed a job at a recruitment firm. Will start on Monday. 😄
10 over 10! The advice is so very informtive and very general and so good because it is well explained!
CAME BACK JUST TO SHARE TO YOU ALL ASPIRING CALL CENTER AGENTS THAT I PASSED!!! NAG BINGE WATCH LANG AKO NG VIDEOS NIYA TO GET IDEAS ON HOW TO ANSWER AND ISTG, I NEVER KNEW SOMETHING THAT I FEAR SINCE HS COULD BE THAT EASY. THANK YOU SO MUCH. 🧡
Thank you Ma'am. Your simple but elegant answers guide me through my interviews. I always get nervous, it would have been a roller coaster for me to express my ideas to people. by watching your video I got my confidence at least little by little. Good luck everyone may we get the Job we pursue😊
im a new subscriber..well its been 3 days since i subscribed to your channel AND GIRL!! IM LOVING EVERY VLOG/EPISODE HERE! GO GIRL!!!
Very impressive, natural and convincing . Thanks for the advise
Thank you for these tips! I learned a lot. I apply as a call center agent ad I already passed the initial screening. I hope it goes well .😇
I have my initial interview tomorrow, wish me luck! Been binge watching your videos
Are you doing a walk-in? Goodluck btw!
I got a call from the company I am applying for and they said I can start my training after the holy week. I'm so excited and nervous. After the training, they will decide if I will be going to the next round which is to work full time☺️ Wish me luck!
Btw, I've been watching your videos and I would say it gives knowledge to those who are starting their career path in a BPO.
Any update??
Thank you for you time and guidelines wish me luck tomorrow for an interview with a low self esteem thank you
Thank you so much it helps me a lot❤️
your voice! your tone! your pitch! your dialect! soo perfect 🙌🏻👌👏👏👏 you are now my new “tedtalk” 😅
Hi Maam!
I am so thankful sa mga videos mo. I am a newbie in Call center industry. I watched all of your tips and thankfully..
Hired napo ako as CSR and will be starting my training on the 29th.
God bless po.
Congrats, Dexter! ❤️ That's so nice to hear!
@@Kwestyon thanks sa mga videos mo po. God bless you more!
So much ideas come up in my mind! Thank you so much
Ma'am your videos are extremely helpful. Thank you for explaining everything in detail.
Hi my dear i do really admire your voice.So soothing, so sweet, the clarity, tone and your accent are excellent.You helped me a lot on my previous interview giving me an idea on how to answer confidently. I am very positive that i will pass my final interview.More power.Your videos are very informative and helpful.
Thank you, Maryanne. And I wish you good luck on your final interview. You can do it! 🥳🥳🥳
I do have interview later, this could help. Thank you❤️
Did u pass?
I watched some videos about the most BPO's common questions .However the most of the time the contents or presentations of those CZcams's influencer don't satisfied me because they never worked into call center or really understand that business. The best speech on call center were yours. Really I like you
this really helps me a lot to improve, thank you, Ma'am! God bless
Thank you, Ms. Sheena I just passed my final interview today. Thank you for helping me through this video.
Share lang po.. 😊 I used to work in a call center. It's a fun workplace environment. But one day, I was diagnosed wirh a rare spinal cord disease that left me paralyzed for 10 years. Fast forward.. my sister is currently looking for a job and wanna work in a call center. She's asking me to teach her on how to answer call center interview questions and sabi ko kinalawang na ko 😅😅😅 good thing i found this video that perfectly teaches a lot about call center environment and especially the Q&As! Very nostalgic ang mga interview questions, i remember yung mga time na nag aapply ako.. hehehh.. this video is a great help for those who are just starting to apply for a job in a call center. After watching this, nag watch din ako ng ibang videos here in this youtube channel. I enjoyed watching your videos, kwestyon.. hehe i highly recommend your channel to everyone na naghahanap ng work.. very informative! 😊💖
Thank you so much for this information it was very helpful for a person like me who is planning to apply in BPO industry and a newbie.
I'll be back once I'm already a call center agent.
You're blooming here😍😍😍love you so much..
Thank you for sharing your thoughts and advices! I just got hired! This helped me a lot. Keep them coming because more aspiring candidates will learn from you. God bless more power! 😇
I'm thankful for this sample and your guidance, I got the Job and finally celebrating our 1st year anniversary this June 28❤🎉
Thankyou for your video. It's help me a lot now I'm CSR for 2 years 🥰 God bless and more power🎉
i wish i could pass my interview even if i am not really good in english language and i dont know if my grammar was wrong or right.. 😭😭 i wish i could be you someday.. ❤❤
Can u give us update is you pass the interview?
I feel you
Same issue. It's hard for to make a sentences to explain my thoughts clearly.
I feel you
I feel you.
I'd like to thank you Maam. Because of this channel and of course with the help of your tips of how to construct an answer during an interview, I was able to pass the initial up to final interview. And now, I am on the next process which is the medical examination.. You are really a blessing. And hopefully, you won't stop sharing your knowledge and experiences as a customer service representative. Again, Thank you and God bless!
P.S: para sa mga nawawalan ng pag asa, cheer up! Kayang kaya natin to :)
wow congrats... 😍😍😍😍
Hello san kapo nagapply?
Alorica that time... now nasa Sutherland na po ako :)
Thank you for uploading this helpful video. I have a phone call interview in a few days and have been practicing what to say and how to answer. Your very neutral and moderate tone of voice really helped a lot as well. Do you have a spotify podcast? Haha. Is there any way I could send an email to you just to ask a few questions that could help me pass the interview? Thank you!
Thank you Sheena!
more power!