Mock Job Interview | College Dropout, No Call Center Experience
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- čas přidán 9. 07. 2024
- Here's a call center job interview simulation with a college undergraduate applicant who dropped out of college due to financial reasons. She doesn't have any job experience.
Text Format: kwestyon.com/call-center-job-...
00:00 Candidate's background
00:05 Interviewer's introduction
00:53 Tell me about yourself.
01:39 Why did you decide to quit school?
02:05 How long do you intend to work before going back to school?
02:28 What's your idea of a call center?
03:00 Are you amenable to working the graveyard shift and holidays?
03:17 Do you think you can handle irate customers?
03:34 What skills did you learn from your education?
04:35 What's the best way to handle irate customers?
05:05 Why do you want to work at our company?
05:46 Are you currently interviewing with other companies?
06:02 Why should we hire you?
06:51 BEHAVIORAL/SITUATIONAL INTERVIEW QUESTIONS
08:12 What would be your possible weakness when taking calls?
09:12 What are your pet peeves?
09:51 Tell me something that's not on your resume.
10:56 If you were an animal, what would you be? Why?
11:41 If money were no object, what would you do?
13:35 What are your salary expectations?
13:52 Do you have any questions?
For more interview simulation videos, watch this playlist: czcams.com/play/PLQS8BRecii9H_zKZjSeUVaEZhMFNlRn9_.html
TEXT FORMAT OF THIS VIDEO: kwestyon.com/call-center-job-interview-simulation-college-dropout/
I am a college dropout and I got a call center job for an airline on my first interview. Don't be discouraged to try if you are in a similar situation :)
I binge-watch your videos last night before my first ever face-to-face interview in BPO industry today. I just got home and passed the 3 interviews!!!!! I couldn't make it without your help. You are an angel. You really are! You deserve a million subscribers.
Omg, congratulations!
@@AJ-tq8gm thankyou Aj :>
No mock call?
Still remember the time when I am applying for call center job. I'm so dissapointed that time because I am not able to pass the Interview. I got interview for some several company and I failed. I evaluate my self, checking all my answer with those questions and I finally found your channel. It helps me a lot, specially what am I going to answer will all those question on interview. And now I am currently working at Concentrix as a CSA. Thank you Kwestyon!
Thank you for noticing me. I'm a huge fan of your channel.
I am a college student and last week was my first time having a formal job application in the BPO Industry. I was able to pass the interviews in Sutherland and also passed their Language Assessment after second take. 😭 Fortunately, I was able to pass the final interview in VXI as well. The only preparation I had was only through watching your videos from the oldest to recent ones. Thank you so much po and more power! ❤
Ps. I remember during my final interview in VXI for the AT&T account, the interviewer conducted 2 mock calls. I was so surprised because I thought I would just be asked with series of questions, luckily, I watched your mock call videos and was able to learn the keypoints that should be noted in mock calls. 😭
I've been binge watching your vlogs since last week. I just had my mock call today & I got in! I can really say that I wouldn't pass the tests and mock call if I didn't watched your videos. Thank you so much, Ma'am! ♥️
I just got disqualified after applying as an agent. I lack at emphasizing the words coming from my mouth, and also lack of experience. Seeing your vids made me realized to keep going. I watched your vids for almost 1 week now, and i wanted to learn more about how to improve your communication skills pls do more vids!!!btw you're so pretty!!!!
@@arvinsenglishph2293 such an important tip Thank you
Same too
@@arvinsenglishph2293 since i started listening to British talk show or news, understanding American conversations became easier for me though i still find some difficulty in speaking English fluently
Same miss sidney, I just got disqualified today and I felt so discourage about myself why I cant even emphasize the words for my answers and why is it so hard to speak in english rather than writing it😭😭😭
999p
I failed my call center initial interview during the other day despite doing well in the exams. I felt sad because I really needed this job. Yes, it's not exactly the end of the world since there are tons of other companies and jobs out there, AND I could reapply at the same company after 30 days. I'm glad I found your channel, it's very informative. I thought that having English as my first language was enough but it turns out that my usual way of speaking English won't be exactly appropriate for a call center/customer service setting. Thank you for sharing your knowledge. I'll continue applying for the rest of the month.
Finally!! I've been really waiting for this. I cannot imagine that today is my final interview and I think watching your videos for almost 2 years now has been helping me to be a great communicator. I hope you continue posting more vital and helpful content. Thanks a lot!!
Hello Sheena, I've been watching your videos and I learned a lot from you. I followed your tips on mock calls for newbies and this role play interview. I just passed my final interview and the assessment this evening. You are very helpful to those aspiring to be a call center agent, you're the best Sheena! I will keep updated on your upcoming videos.😊
ive been following your channel and it really helps me lot especially my commumication skills thanks ms kwestyon
I am so grateful that your channel existed because if not I would not be able to get hired in BPO or even think of applying. I have worked in call center now for 1yr and 2 months and 2 months ago I got promoted as a QA. So far being a QA is good and at the same time stressful because there is a lot of request coming from the Op’s. Anyway, I just wanna let you know that I have been following the tips you posted on this channel for almost 2 yrs now and for those people aspiring to work in BPO this is the right channel for you. ☺️
Without you I wouldn't know what to do at call center! Love you so much keep it up
godness, i really would have appreciated watching this video before applying to a callcenter because this matches almost perfectly with my backround! i really feel i didn't express my thoughts correctly at the interview but somehow i got hired and now i'm preparing myself to my new job. i really appreciate your work:)
Flabbergasted luv the inerview.. I believe that de editing of it is so laborious like switching roles by same persons.
I just got my final interview today, I've preparing myself and your videos helped me a lot! I gained a lot of confidence and they called me again within the same day to announce I was hired! I will start training next weekend and I already know what to expect thanks to you. Thanks a lot!
How many times interview before start training?
i learned a lot ! it boost my confident.. i love you kwestyon .. i wont gonna skip ads for you
I want to thank you for giving me these wonderful tips! I just passed my initial and final interview, all thanks to you!😊
This enabled me to nail the initial and final interview. Thank you very much.
Wow perfect. Thank you so much for sharing
Thank you for this💜
This channel really helps me to improve my communication skills. I'm working in a call center for 11 months now and being a Top 1 agent for two consecutive fiscal. Thanks God I found this channel. ❤️
Must say ur mock calls and video series helped me in getting a job ...done the best interview
From a technical support rep, to a recruiter in the BPO company. Even as a recruiter, I'm still able to learn a lot of things from you in asking the interview questions. Keep doing what you're doing 😊
I pass the interview in the BPO acompany.. I dont have experience at all.. And im gonna training..for 1 month.. Im really nervios.. I dont had any idea what to do.. I hope can help this vidoe for me🙏
I am at the 3rd week of my training in Alorica . I wud say , ur channel is 75% of my progress in bpo . I still watch ur videos . I really idolize u Ms.Sheena. Thanks for helping. Hoping for ur success in life 💕
Given the question
"DO YOU INTEND TO GO BACK TO SCHOOL TO STUDY?" This is my response.. is it bad?
"At my age and as a father, i would probably focus on providing for my family, especially for my daughter, going back to school to learn academics can go by anytime. But right now im thinking on how to earn and improving myself professionally by taking this opportunity. When everything is stable and i can see that things can go well without worries, Then maybe i can think of going back to learning academics, but im afraid that it will take a long time for me to settle those things. So my answer to that question is NO going back to school is not an option for me right now, im more focused on my career rather than learning in school.
This is great. 👌
I've been watching your videos for almost a year and this motivated me and helps me a lot. today is my first time walk in interview in a call center I hop I can get in.🤞
Another great video !!!! Greetings from Dominican Republic !!!!
Thank youu for this!!
I will binge-watch your interview videos because I will have my final interview next week! It's really a good thing that you create videos that are applicable to certain applicants that are specific with regard to experiences/educ attainment. However, what I like the most is that the way you answer questions, your diction, and the way you construct these answers are just *chef's kiss* I am a Bachelor's graduate and I do not possess the presence that you exhibit in these videos, I need more practice. Thank you for making such helpful content. I hope you get the recognition and acquire more subs because you really deserve it!
so do I,Her voice is euphonious I think that's her asset that's irresistible
Oh my god i have to prepare more about my interview , even though we re never ready 100% therefore i get alot of works to do. Next year , i ll obtain it , my only hope that i know everything is possible when you put the pedal and make so much effort then you never did before. Thank you ma am.
I’ve been watching your videos ever since and I’m finally having an interview next week, hopefully I pass this time since I failed my initial interview in the first bpo company I applied for because of the lack of confidence in speaking. Hope you gain more followers since your channel is informative and very helpful for someone like me:)
Interview really is like telling story about yourself, how I wish my English is as good as yours❣️
Thank you so much for your tips and teachings ma'am. I got my very first job offer because of your tips and teaching. May God bless you
I remember myself way back January 2021, when i used to scan this you tube channel of Kwestyon since i'm applying to a BPO industry. Im a newbie that time and i applied and failed to most of the BPO industry here in the city. Now, i went back to this channel smiling. I got the regular position after 6 months. I take calls and email as well. I promoted to level 3 after 9 months that is where i assigned to back office work. Thank you for the knowledge Kwestyon and to all newbies out there, laban. Yakang yaka yan!!
Keep up the good work 🥰💕💕
Thank you so much for your videos Ms. Sheena, I'm hired Now and I'll be starting my Training this Monday. God Bless you!
Hello! I would like to tell you how grateful I am that I had the chance to watch this video a day before my interview. I just got my JO today, and I will be starting my training this monday. This is really indeed a very helpful video for someone who does not have any experience or have not experienced an interview at BPO Industry.
I almost run out of luck but I got a text message for an interview tomorrow I think im confident to answers question now unlike before.. Thank you for the ideas!! ❤
Good evening! I just wanted to say that I binged a lot of your videos in like 3 days bc I was endorsed by a recruiter to a company and that company had their application process thingy like the day right after. It's my first time applying for bpo and I'm a college dropout. Your videos helped me a lot and I'm lucky enough to pass up to the final interview. I'm now just waiting for the job offer. Thank you very much and have a great day~
Did you have a mock call during final interview?
@@denji2859 there were no mock calls, fortunately. We did have some registration thing, svar assessment (?), Initial interview (mostly general interview questions here), and a final interview (behavioral questions where I was asked about times when...).
I've been watching your videos for quite some time now, and it really helps me a lot during my interviews. I landed a job offer in Concentrix Makati and will start next week, so I wanna say Thank you and Godbless.🙂
Hi Ma'am I'm Aljohn I'm here to express my gratittude it was july 12 since I applied in a company and I got hired the same day you videos help me to get the offer job I also endorse your vlogs to the other applicants as I present it to them and telling them it was super helpful anyway I hope you don't stop helping and supporting applicants and employees of this industry god bless you mam.
Your channel helped me. I got the job!!! thankyouuuuu
Ang sarap pakinggan ng chill lang na pag uusap #no pressure . Thank you for this video 😁
Hello, I'm back here. This is very helpful to me when I had my final interview. It's my first time applying as CSR and I got hired the same day. I'm working for 2 weeks now. 💖
thank you Sheena that you exist😍
I've always watched your videos ever since I found out about you. Practiced as much as I could even when Im busy with school and other things.
Finally yesterday, I passed the final interview! Thank so much!
You deserve it. Congratulations!
Thank you for this video Ma'am. I can now have an enough knowledge regarding of having an interview. I'm sorry if my English is not that good, but your video can really help me in preparing for my first application. By the way, I am your new subscriber.
Binge-watching your vids daily and hopefully, I'll be able to pass my interview. I'll come back here if I got it.
Hello! I just want to share and thank you for giving these free advice and tips for aspiring call centers. Matagal na akong nag iisip na mag apply sa call center but nung nalaman kong may mga exam like versant napanghinaan ako ng loob kahit na alam kong I can understand english well but can't speak it straight or fluently. Sinubukan kong mag apply sa isang company and this is my 1st trying. I passed their exams and already waiting for my traning this july. Thank you so much I learned so much from your youtube videos and hoping everyone who watch your vids will also pass their assessments.
I need this right now ate, thank you po!
My motivation boost up through your conversatiions.
Hi Ms. Sheena! I'm an avid fan of your informative videos. They helped me a lot when I was just starting out. Can you please make a video about what we are supposed to do or how we can negotiate our salary when we're presented with a job offer and scenario B - if we have already accepted the offer & we want to renegotiate the salary even only after a few months on the job? Thank you!
Gosh i can't wait to watch amd hear again de euphonious voice of sheena..💓
awww :< i could still remember how i always used to watch kwestyon's videos to prep for my very first job interview last yr. as a college dropout who doesn't have that much of experience - it was really challenging and it made me so anxious but i made it u guys! if it wasn't for her i wouldn't have passed the interview. now i finally decided to continue my studies and had quit my job already kaya medyo emotional lang kasi naalala ko pinagdaanan ko during the application process :'''(
Awww. that’s so nice to hear! I hope you got something out of it aside from the monetary benefit. Best of luck on your studies. C’est la vie. Gotta move forward.
i can say that my whole experience somewhat changed me and i attribute the progress and lil achievements i'm making in my studies to my previous job 'cause it made me bolder, stronger, and more confident. that's one of the amazing benefits/lessons i got that i will forever value more than the money i earned/saved. thank youuu po
Madam thank you! first personal interview ko pasado !!! Love uuuu
I just got passed my initial interviewwww, i really learned a lot from youu huhu
I've been waiting for this one! I was a college dropout 2years ago also because of the pandemic and financial problems and I really do want to become a part of the BPO industry but I still doubt my communication skills and vocabulary. I am still hoping to have the courage to apply before this year ends. Thank you for this video!
Been a month and I just want to say, thankyou madam! I just got my Job offer earlier. Your videos helped me a lot! First time applicant and first time interview. Even though I kinda stuttered earlier, as long as I delivered the message that I wanted to convey, it's still counted. For aspiring applicants, go for it!
Hello madam! It's been a year since the date I got interviewed and hired. Next month will be my 1year mark with my job and I just want to thank you po ulit about the contents you made, really helped me a lot! Ngayon, I am promoted as a support/SME just this week and I can say na you've been a part of this success. Thank you and Godbless you madam!
Congratulations! You deserve it! That's a huge upgrade for just a span of one year. I'm impressed. 👏🏻👏🏻👏🏻🎉
U r a friendly HR interviewer
I hope my HR interviewer would be just like you😩
Ms, Sheena can you place make a video revolving on how to construct your thoughts while in the middle of interview I just got rejected with different bpo companies and also how to overcome your fear on interview thankkkk you btw your videos help a lot of aspiring agent like me more videos to comeeee ❤❤❤
Thank you you're the best
the way you played both roles was amazing :) . I think you should interview me so i can practice .
informative and helpful video bcoz like me I'm a newbie in a CallCnter Industry I still have so much to learn regarding as a CSR or agent
as I watch da video it's my 1st tym to heard da words pet peeve,jehjeh
and now I knew what It means..
Maam, thank you for this vedio.
thanks Ms Candice. I learned a lot from your videos. I'm hired ☺️
Watching your videos made me pass my job interview and the assessment, next week on Aug 15 is my schedule for a mock call about a billing issue. Thank you ate Candice
Congratulations!
I loved the interviewer's face at the end 😂
Thankyou so much!!! I passed My Assessment and Final Interview. Waiting for job offer. This video helps me a lot ♥️🙏
Thanks! Sobrang helpful ng mga videos mo talaga! Planning to apply sa bpo and currently binge watching your videos. New subscriber here! You're awesome! 👍
Omg thank you so much!!!!!! ♥️♥️♥️
Hello. I just want to thank you for your efforts in making video on how to be an effective call center agent. I've been watching your videos almost year and I must say it really helped me a lot. I failed for so many times but I really do not believe that's the end of my story. With God's grace, I am now hired in Alorica as a newbie. May you continue doing this and inspire more applicants. God bless you a million folds.😍😇
Aw, congratulations!
Oh Hi there Sheina! I'm a biggest fan of your channel and I have a call center experience last 6 months but can you create an another interview video about those applicants who had Call Center Experience just to be used as a guide for my interview to the other BPO company please? Thank you!
You are very articulate,spontaneous and very well-spoken in English language ma'am.10/10.How to be you gwapa?
Omg ur so good😭
Thank you for making this video po, na realize ko na po kung bakit di ako natanggap sa final interview pa lang. I can relate to this video kasi i'm a college drop out din and because of financial reason, instead of going back to school and continue my study, i've decided that maybe BPO industry will be the best job that i could apply as a person who doesn't have any experience in any kinds og job. Good thing there are some companies who accept SHS Applicants. I applied 5 BPO companies but they all rejected me because i lack self confidence and haven't really understood how call center agents work. Just by watching all of your videos i have learned alot ❤️ i'm not that good in english speaking and techy but you gave me an idea on how to be an effective Call Center Agent and i will use this lesson and share it will other people who likes to work in BPO.
Tbh I'm dropout in school No experience I always binge watching this and repeating your different videos and I take note and practicing in the whole mirror it help me a lot!! I was kinda nervous but I just think that she is just my normal friend. Thank you🙏😤 so much, huhu WAHHH Charaan!! I passed my final interview In Amazon And Telus, Now? I'm just choosing what final company what I want! :'). You are the best mam The efforts is the bomb! I love you miss mam!! You deserve 1m subscribers!!!
Congratulations! 👏🎉 Deserve na deserve.
Hi miss Sheena..im ur new follower ..i found it very intersting and helpful for me as a newbie in d industry..iv been trying to apply but unfortunately i ddnt pass..that times i got diacourage i lost my selfconfidence since i was not good verbal communication..but now u gave me inspiration and not to stop untill i got in my desired career..thank u so much mam ..im gonna watch all ur videos from now on..❤
wow👏🙌
Can you make a initial interview like this one but the applicant has a work experience but not call center experience?
Hello pooo! Thank you so much po senyo dami ko natutunan sa mga vids lalo na nung time na nag apply ako, sabi nga bf ko nagagaya ko narin accent mo huhu. Regular na po ako♥️🥰
Please if possible! Could you do a mock call explaining interest ?
Thank youuuuu!!! subscribe na ako sayooooo🤍
Hi mam janice super thank you sa vlog mu na ito this is my 1st time to apply @bpo company pero dhil sa panonood ko sa vlog mu nakapasa ako... love you mam janice
Sana po mameet kita in person soon..
Thanks again mam
How you start setuping can you do a video on that
Yown ang galing namn.
I just came from an interview, i haven't seen this but i have seen one of your simulation videos and guess what? I passed
I honestly feel like crying I'm not even sure why they didn't interview me for mock call it makes me think Im not hired...I forgot to ask them about it
Hi can you guide us about taking examination on getting hired in a call center
I really want to work in BPO company but most of the company not required to work if you don't have experience.Do you have any suggestions or something that I need to do?
I was about to take my account validation for a travel account, specifically airline account. But unfortunately, the security guard of the building didn't let me in because I couldn't present a valid ID to enter their office. HAHAHAHAHA
Hello, can I use my 1 month experience as a waiter on the interview?
I like the free education candice
Today i got disqualified after completing 3 round of concentrix. And now i know where i lose interview
❤ Idol, more financial account videos pls.
Kwestyon i Would Request You to Please Make A Video For Extra Good and Excellent Customer Service Which Consists of Lots of Patience Empathy and Escalation Handling Skills Please
I just got disqualified after applying for a Call center agent job, the interviewer said i am still not ready for the job, i know i am still lacking in terms of my communication skills but, I am really working on it. I am not discouraged at all but i am very optimistic that in my next interview, I will become more ready and more qualified.
You should try a small as it will help you build your skills
I pass interview from Teleperformance .But on 1st assessment from my mock call account I did not passed.In my training.
Hi! If ever ask with salary expectation, what would be the better answer, are you going to say a lil bit higher or a bit lower, coz in our area basic salary mostly starts at 15k? Some advice? Thanks
Finally, i love you. But, i want you to help me become the best call center representative ever. Recently, i failed with a company after days of training. I was one of the best, not so for the Job. I have a second chance, I'll start on may 20. I REALLY need your help. You convinced me with your trainings.
Thank you for these useful videos.
I hope i am this confident😔 i feel anxious already for many questions ask continuously after one. I feel dizzy and unfocus with my surroundings already.😔
How would you answer a question like. You were already a supervisor, why are you applying now as a frontliner csr again and not as a supervisor instead?