Call Center Job Interview Simulation | No Call Center Experience
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- čas přidán 9. 06. 2024
- Here's a realistic job interview simulation between an interviewer and a call center applicant. This contains guides for job interview questions and answers from start to finish.
#mockinterview #callcenter
00:00 Start of Job Interview
00:38 Tell me about yourself.
01:22 Why do you want to work for our company?
02:08 Why did you leave your previous job?
03:19 Is working in a call center a dead-end?
04:20 Why didn't you pursue your field?
05:26 Do you have plans to pursue Computer Programming someday?
05:45 Where do you see yourself 5 years from now?
06:19 What was the hardest experience you had with a customer?
08:55 Can you handle irate Western customers?
09:31 How do you de-stress?
10:07 What's your greatest weakness?
10:47 Was there a time when small talk yielded a positive result for you?
11:24 What do you know about the tasks of a call center agent?
12:38 Are you amenable to graveyard shifts?
12:38 Are you amenable to shifting schedules?
12:57 Why do you think manholes are round?
14:45 Describe color red to a blind person.
15:56 Why should we hire you?
16:20 Do you have any questions?
How to Improve Your Accent: czcams.com/video/cWf0JIzE4Yc/video.html
High School Graduate Job Interview Simulation
czcams.com/video/6J_En8JMnF0/video.html
How to impress in a FINAL INTERVIEW: czcams.com/video/cwS1oXAlsT4/video.html
Another interview simulation video: czcams.com/video/OBgggjq7gmM/video.html
How to boost your confidence in a job interview: czcams.com/video/nTcBzkkzfHw/video.html
Iloveit
The best 👌
thanks for this videos
Superb, this was very informative, kudos to you madam 👍
@@baksirurayztwin8049 7
I just got accepted from my first ever job in the BPO industry. I felt so happy and lucky that out of 120+ applicants, I was one of the 30 that got hired. Your videos have also been a great help to me through my progress in applying. Thank you very much! 😊
Quick background: zero job experience, senior high graduate, little to no idea when it comes to BPO stuffs.
Tip for everybody: Never lose hope and always be confident!
😱 30 out of 120! That's impressive! Congratulations 🎉🎉
@@Kwestyon Thanks again ate Sheena! 😊
Hi! May I know which company did you apply?
Noted.✊🥺
@@diosdadocleotes8067 Hi! It's a US based company that has 2 locations here in the PH.
A year ago, I started watching your videos for information and tips on how to prepare yourself to get hired on a BPO industry. Now Im on my 4th month as a call center agent and I wouldnt be here without your helpful videos. I really appreciate what youre doing and no exact words that can describe how much of a big help you are to me. Thank you, Candice, Kwestyon, Tabatha, etc
♥️🫂🙇♂️
Hello pooo. Nag aapply din po ako sa PBO industry. Any tip po 😀
@@abbygailtabuso1523 PBO? Pinoy bix office?
@@armandbroqueza3528 movie industry 😭
@@abbygailtabuso1523 ang yt channel niya puro advice na.
For someone who's planning to apply this month, I needed this. Can't wait.
Same po 😁
Same po naka phone inter view na F2F na lang dyosko dayy!
How did it go?
Same po. Good luck to all of us!🤞🏻🙏🏻❤
@@magicaxel100 I passed every interview, but the final interview with the Mock Call Test was quite difficult. But I'll definitely keep on trying again. ☺
This is video is a nuclear weapon for all those who want to get a job in a BPO industry. Thanks for all these questions and answers, really helped me out for my interview preparation and changed my self doubt to self confidence.
Do you got the job?
Don't go in BPO, until or unless you will face any urgency. It is better to join in security service rather than BPO company. Indeed it is a dead-end job.
What is bpo
Just got my JO yesterday! Thank you for your knowledgable videos that help me get my JO🙌I have 3 failed application attempts on different BPO companies, but since I started watching your videos I finally passed all the assessments😊 keep inspiring everyone who's scared to fail or rejected😊HAVE A GOOD ONE!✨
I have no previous call center experience and just passed the interview and I am on my fourth day of training. I fear that I will not pass the nesting part of training or get terminated for making a mistake. I started looking on CZcams as a result and found your channel. I am grateful because I believe your videos have been giving me the motivation to persevere.
Did you pass the nesting?
did u past the nesting 😭😭???
Love how she totally changes the speak tone from the interviewer to the newbie
Having a social anxiety attack just by watching this interview -.-
me too 😅
Me too.
How are you doing now?
😂
me too ! but i know i can do it on actual situation.
Very helpful! I almost used these words during my interview days. Now working in BPO company for more than six months.
you used those words during your interview and thats 6mos ago? but this video is just 5mos ago..
Kuya, meron po bang homebased?
Your enunciation and pronunciation, the way you explain and answer a very critical queries that will for sure ruin your interview in just a wrong answer is just AWESOME!!! I am currently looking ofr a job that's why I stumbled upon your videos, and I am just so ecstatic to that I watched some.
I got hired on the spot yesterday here in nueva ecija, days before my interview i watched your vids and tips so i will have ideas on how bpo interviews are done, thank you so much, you have been a great help!
Hi I just wanna ask if youre talking about Sutherland Palayan?
san ka po aa n.e.
hiring pa?
Thank you for showing how to discuss a weakness by making it seem like a perk for the interviewee rather than an actual disadvantage. It's like saying "I don't like to chit chat and waste time" instead of "I am an amateur struggling to communicate with strangers."
Wow!! That was intense but also an aspiring video for the people who are in need. Thank you!!
Thanks for sharing your knowledge. I enjoyed watching all your videos. Educational, informative, and inspiring. The tone of your voice is music to my ears - calm, soft but not monotonous, and the pitch is great. Excellent videos! Bravo!!
God bless, ate. Thank you for all the tips, saying that all your videos are helpful for aspiring and /or call center agents would be an immense understatement. Have a blast. Watching all your vids from Bohol💙
Youre one of the reasons why Ive been in a BPO for almost 3 years❤ I really love watching your videos 😻Keep inspiring us 🙏
Ang galing! Pwede na po kau maging HR interviewer. Wag po sana kayo masyadong maging strikto ha kapag kayo na yung mag-interview, may room for improvement naman po bawat isa satin. God bless you more po ma'am idol!😇😇
Halos lahat naman ng interviewer strict eh.
Really worth watching this video interview...
very interesting how its being handled by the BPO officer and the applicant agents...now i know how my daughter had landed her job as Call Center Agent... she' s been with BPO for 13 yrs now. First hired by Teleperformance 9 yrs then Capital One, now with Paypal working frm home almost 2 yrs now since the pandemic. Now i came to realized and appreciated her job. She's a single mum wd 2 daughters, ages 15 and 5. God bless the BPO industry here in our country and all its employees. U r all doing great job for ur family and the coummunity. I reallt admire u all people. Great! Im 70 yr old widow frm Calamba City,Laguna
❤
Absolutely groundbreaking situation! I love your elegance when you answer the questions. Love it and similarly, I hope the opportunity knocks on my door to enable me to make all use of your guidance. Luckily, I viewed it during my interview preparation time.
I was watching this video recently before my job interview and now I got accepted thank you so much!
Your channel is very helpful to everyone especially who don't have experience in a call center interview as well as fresh graduates in secondary level or college graduates and planning to apply in a BPO industry. Someone gets an idea of how to answer the question from the employer and how to speak clearly and confidently. At the same time, Someone can learn how to think properly and answer the right question. First thing first and think and answer it right away with a nice thought. Your accent and intonation are easy to understand and the vocabulary you could use is easy to catch up with. The bottom line of my comment is great topic and an awesome channel.
I just watched multiple videos of yours to practice for my interview and now I'm hired. Thank you for providing educational and informative content Ms!
Congratulations!!!
Ma'am Sheena!! I'm confident that I'll be able to ace my interview later and I'm thanking you big timeeee! Thank you for your beautiful crafts and I'm glad I've found this channel. Sending love and support~ xx
This had me taking down notes! Very informative and convincing! Thank you!
I love all your videos very informative, you deserve a lot of viewers 💕 I am really inspired by your story and i hope my communication skills really improve like yours. I love the tone of your voice and how you delivering it. Thank you Ms. Sheena. God Bless you 💕
You make me feel comfortable to answer those questions more in logical way and use my survival instinct to push the good answers with it 😂💖
Working in the industry for almost 3 years now but I'm still learning from your videos.
You act so natural its a bit scary omggg. I cannot comprehend how you did this. But setting that aside, this video is extremely helpful. I was also a cashier and will be working with the BPO industry and I gained so much ideas from this video alone. Thank you for making this. You deserve a thumbs up
Your videos were truly helpful for my when I started working in bpo industry I'm truly grateful for this channel and the effort you put in each video 💚
You're so good at facial expressions that it looks real! I honestly thought that this was not a job interview simulation! You can definitely be an actress! Anyways, I really enjoy watching your videos. It is so informative!
Thank you so much for creating that kind of content. Your not just only showcase the real situation of an applicant but I am very happy seeing you acting.. because I love acting too.. I am one of your regular subscriber...salute!!!!
This is 100 percent literally legit ! All this questions were asked earlier in my initial interview, Had I ever known, there is a video like this, I should have watched it before my interview ,but anyway thanks for your video. It's very helpful , I hope I can do it in the final interview tomorrow.
I just got accepted today in my first job in a call center! Your videos helped me a lot, so thank youuuuu
Did you pass the nesting ?
@@aizenfordpagulong264
Almost 6 monts working there! So yea i did :D
@@joelithoxd5552 any tips to pass to the interview, im always panic mode i mean in mental block when im in interview
@@aizenfordpagulong264 they know and understand that u are gonna be nervious, just be totally honest and tell the interviewer that you will do your best even tho you are nervious.
Now, main concern in some cases (actually im doing so amazingly well that im just 2 weeks into taking a course to become the next supervisor in the next months) is that you will be there just during training and leave before nesting/production. They will ask the typical "where do you see youself in the next 6 months/1 year/some years" the best way for the 6 months responding in a way that u make the interviewer know that you wont leave that quickly, for example "well, maybe in 6 months i could know enough about the service/product that i could be some sort of support for other agents" or "i see myself starting some savings to buy a motorcycle(thats what i said lol)" and in 2 years? "Well, comming here on my bike! Maybe even a car" The idea is make them feel like by hiring you they are gonna help you fullfill your dreams~
And about fluency, just practice practice and practice!
@@joelithoxd5552 thanks mate, I truly appreciate you're advice i hope i pass haahhaha GL to me 😅
I love this simulation, it really gives me an idea of how the interview could go and how to tacle them..
I have on-site interview later afternoon.
And I was watching your videos a couple of days.
I just would like you to know that your videos are very helpful. Wether I pass or not the interview later, I will definitely back to your channel and watch all of your videos. Thank you very much!
What a great video. No matter how many views you’ll get, this video is underrated. Kudos
I think i'm about to apply in a BPO industry, since i've watched this video. I learned so many things when it comes to mock interviewand it helps me boost my confidence. Thank you!
Finally, after how many times I tried applying. I got my J.O today in my dream BPO company. Thank you for sharing us tips and knowledge. Big help!
What company sir?
Hi Sheena I've made it! Thank u for making this video.. ive learned a lot and I passed the final interview so now I'm just waiting for the job offer ☺️ thank u so much
Its been a year since I got hired on cnx. Your videos helped me a lot. Now I'm looking back to your videos and sharing it to the applicants that i reffered. Thank you verry much for your effort in making these videos.
Just to request if maybe you can make a video regarding a Logical Question on a job interview.
I was once asked by the interviewer like, "How to hide a dead body?" and "If the earth isn't round what is it and why?" and "How much does the empire building weigh?"
Thank you so much ate 💕
Hi. I want to say thanks for sharing this important interview, I think this is the kind of experience we have in an interview. Always they make questions like this and let you express yourself. Beyond our knowledge, you have to be prepared to answer and give as much as you can. Accurately, you did not expect the interviewer to make you describe the color red to a blind person, did you? . It was awesome. Regards, Karla. ( I appreciate lot your videos.)
I'm in awe! That was truly awesome!
Exact video I was looking for.❤️❤️❤️ Thank you so much for this.❤️❤️❤️
Hi I just passed my final interview at majorel ♥️ I always watch your video and it inspires me to do better and to learn more. I recommended you to my friend that doesnt have any exp on BPO now hes learning and want to join our company :)
If you are reading this and you want to try just go. Please just go dont hesitate. Its not that scary i promise just prepare and you'll see the magic ♥️
Hi i am planning to apply on majorel. What about their assesment? Just to give me an idea and to be prepared. Ill really appreciate your answer thankyouuuuu
I wish I have your confidence . Found your channel while browsing today, Love it! Thank you. Did not skip those ads just so you know. Keep it up! ❤️
These kinds of videos are totally worth watching.
Your videos are very helpful and now I'm working as a CSR FOR a year already.
Thank you so much for this video it really helps a lot for newbies like me who wants to apply in a call center. I am new to your channel and as I watched one of your videos it makes me more addicted to watch more and more. I really love your accent hope I can talk like yours someday. Very helpful and informative channel. God bless!
10 months ago, I watched your videos. Then, got 2 job offers. From then, I still watching on your videos.
I'll have my interview today and I'm kind of nervous. CZcams brought me here even if I didn't look for any recommendations, but wow! This is very helpful!!!
For someone who’s considering working at a call centre, this is so helpful 🙏
I'm having a final interview today. I hope I can pass this. Workin in call center is one my dreams. ♥️
I watched this video just to get a hint during a phone interview. Then after a few minutes i got a call from HR with similar questions from this video. I got passed by just watching this on the spot. Thank you
I love the conversation. The neutral accent and comm skills are great! I'm a new follower!
Im so amazed .. you give a confidence to those who willing to become a call center....
Thank you for this!!! I passed my initial interview because of this video! Thank you so much 😭❤️
J c8*
3 years ago, I was watching your vids to get some tips for my first call center job interview. And here I am again, felt like a newbie coz don't know where to start. This will be my second time to apply for another job interview. You've always been a great help for all of us. Thank you!
Do you wanna please practice with me kinda baby unique to think 😉 let's practice ,let's improve and lest get diary achievements ,only invitations I'm making here because we born for this ,we can do it ,hands on work and keep going or how would we do it that's right kind information. Our time of leisure it is here .
You're so genius!! I am completely fascinated with your videos!! Keep up the good work!
Learning
For my upcoming interview , wish me luck!
Since it is a man hole itself I guess they built the manhole round to avoid being hurt when someone is going to enter there. Thank you Kwestyon! I'm going to have my final interview today, although my English proficiency is basic. I got to reach the final interview because of your videos. You really helped me a lot. I hope to learn more from you, thank you so much!
how's your final interview?
Wow!! That was intense but also an aspiring video for the people who are in need. Thank you!! Ms. Sheena
Im so happy your video is being played on our company tv!
They love your work :>
I'm planning to apply as a call center agent and your video are helps me to understand what should've do when they ask me about this questions, I'm just thinking on how to express myself in a right ways. Your video are really helps me alot when it comes to this questions! thank you so much and more power to your channel!
Hi.. I want to say thank you for all your efforts to help other people like me who wants to apply in a BPO industry.. i just got hired yesterday in my application.. i survived the interview because of your videos.. i learned a lot from you.. thank you somuch and God bless you.. I'm a fan of you.. you're my Idol..😘❤️❤️❤️
Wow! Amazing!!! Its a complete package interview..Thank you so much Coach
💙💙💙..I loved it💙💙💙
the weakness part about being an introvert, I'll take note about it because I'm introvert as well, thankieee ❤️
perfect timing! tomorrow will be my very first interview :') very informative content.
Hello everyone! I liked this video so much! It's very useful for me to improve my listening skill in English, as well as my knowledge about questions and answers in job interviews. Greetings from Sonora México 🇲🇽.
I am still not in the phase of applying to any of the jobs I am seeing in my location as I’m still a juvenile. But I eagerly find your videos, informative and greatly educational. I’d say at some point in the future, this will surely be a bunch of help in my goal of achieving a developed conversational skills.
You write sooo well! I’ll pay you to write some papers for me🤷🏾♀️👀😂
@@TheNeeuqnozama Hahaha
were you hired ?
Perfect! I love this video. Thank you so much
Eyooo. Thank you SO MUCH. Tomorrow morning will be my signing of contract and I just want to say thank you. Your videos are just sent from heaven. Thank you.
I am not applying as a call center agent, but I really love watching your videos Ma'am.
Failed several Job interviews this past few weeks and before entering my last one for today, I tried to watch some of your vids including the mock call interview one, and guest what, I just got hired from my very first job in the bpo industry (didn't have any job experiences btw becoz i recently stop studying for my college education) thank you so much for helping me pass and godbless always! 😁😁😁
every day i watch all of your videos. im preparing for a call center interview
I'm about to get my interview next week. Glad I came across your video! Thank you so much!! =)
I love the way you act as an applicant also as an interviewer❤ you made so much effort for this in order to teach us, all of us who are aspiring to work as a call center 📞❤
Thank you so much ate ❤
Very much appreciated for all of your videos, God bless po😊😊
agree
5 of those questions, asked me when I was interviewed in my initial and final interview thru phone call. And Bec of you're videos, it helps me alot. Though it makes me nervous in some questions that I didnt know that coming. HAHAHAHA
I always watch your videos and I want to say thank you because your videos i passed my 2nd attemp and on monday is my start of my training as a TSR.
More power! great experience to listen and learn in to your blog
I passed my interview and you’re one of the content creator that I’m watching. Thank you so much
are u Moroccan?
I loved it! I ultimately needed this. I was waiting for it and now here it is. Thank you so much Sheena. More interview tips with this set up will definitely help more newbies or fresh graduates. Be safe, cheers! 🙂
Wow the acting skills was a divine. Thanks for this
Fantastic inteview.. Detailed , on point. Perfect
I’ve been watching your vids to get some tips and it’s really helpful since I’m a newbie. 😊 It’s my first time applying for a BPO company. And thankfully, I have a job offer discussion tomorrow 💕 Thank you for the tips ❤️
I was afraid applying in a BPO company before because of my grammar skills. I don't have any confidence and sure I am not applicable in this kind of job, but I believed in myself that in the near future I can speak in english fluently not now but in one day.
Thank you for this video, It motivates me to pursue my dream to work in a BPO company soon.
Me More of I understand english than speaking in english.. But BPO is not my dream work I've rather worked abroad living with foriegn ppl talking to them in english w/o judgement...
Tbh some foriegn ppl aren't good at english esp their grammar as long as u speak and they understand u it's already okey with them tho.
thank you miss.candice for helping us as always! more power and subs to come😍♥️
Way back in 2021 i was watching in your videos. Now im almost 3 yrs in my company. I am here again, watching ov your videos to apply as Quality analyst. Great Job sharing your knowledge. ❤❤❤
Thanks Mam
Ur so simple humble and hospitable to motivate us that we might be part of some prestigious companies that settled aspirants like us to be hired sooner
God bless u mam
I've been thinking about becoming a call center agent, but eveytime I try to answer interviews, I keep on losing it! I think I need more than confidence, I need to meditate, and find my center. For those who didn't pass, eventhough you thought you are very capable already , it's not your fault, there must be something that you must fix first, in order to thrive in this industry!
I really love your video. As a fresh graduate and now planning to apply as a BPO employee, i have learned alot from this video especially on how to answer questions from an interviewer. Thanks alot
Hi Candace, have been so useful your videos that I started to watch like 2 years ago in order to work in the BPO industry and now I have been working since 1 year and 4 month in a Call Center as a Customer Service Representative. Thanks so much Candace ❤❤❤❤
I have my final interview this month and i'm quiet nervous about it.. that,s why i keep on watching interviews like this. Hope to be a part of your company.
Oh wow!! This is beautiful. I’m preparing for a call center role but I’m battling with being nervous during interviews. Watching this I think I can manage with the nervousness. It’s obvious that you were nervous but tried to get out of it as quickly as possible. Thank you so much. Hopefully, I get the job
interview din kahinaan ko 😫 yan lang nag pupush back sakin, marami akong gustong i-try at sinasabi ko sa sarili kong ayoko mag work sa mga company kasi for sure may mga interview pa muna, na uutal utal talaga ako kapag nakikipag usap din in person 🥴
@@snow4562 same
@@snow4562 call center kana ?
@@acedaviddd7127 not yet po, kako nga sa ate ko maghanap hanap sya ng work from home tas sya sa interview at ako ang taga gawa ng work, baka may mairerecommend ka po kahit chat support lang or anything na hindi need magsalita? di ko talaga kaya ung mga interview, promise matatameme ako hahahah
@@snow4562 bukas mag a apply ako, although di ako fluent at di malawak vocabulary ko pero ta try ko hahhaa
I'm so glad to hear this about the call center and you give me a encouragement that I need to push my self confidence ether I'm not really good in English but I know to my self that I can do it .
I love this
I learn more from this than reading tips alone..I like to learn and watch the actual way. 👍👍 Thank you for this.
It's a big helpful to those fellow Filipino people who wanted to apply for BPO industry. I am now so excited to apply for BPO industry. Thank you ma'am!.
Hi po! Nakapasa ako sa initial interview ko at final interview ko na po bukas!! Maraming salamat po sa mga tips na tinuturo mo dito! Thaaaaaaankk youuuuu so muuuuccchhh!!! Kagagraduate ko lang ng shs, at first job ko to kung sakaling makapasa!!! Thank you so much po talaga!!!
I have the same problem regarding on it. Because of my being Introvert. The main opportunity that I usually face is lack of gossips to the other people or Co-workers and I realize that Improving day by day is the best way to deliver the answer. :)
You are very amazing ! I love your accent and the way you deliver the sentences was really incomparable