Palace Marrakech: Behind the Doors of a Moroccan Riad | ENDEVR Documentary
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- čas přidán 16. 10. 2021
- Palace Marrakech: Behind the Doors of a Moroccan Riad | Investigative Documentary from 2017
In this documentary, we take you behind the very closed doors of one of the most prestigious Riads in Marrakesh where some of the most prominent personalities have stayed, including the King Mohammed VI. Discover what truly makes the impeccable reputation of this Palace and why it is such a magical and unforgivable experience of luxury and delight. Viewers can have a sneak peek to the beautiful and opulent rooms of the Palace and go on a journey with each member of the staff of this unique place. The documentary features interviews with the Head Concierge, Touria El Rhachoui, the Managing Director, Messant, and the renowned Three-star Michelin chef Yannick Alléno.
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as a moroccan living in the USA and worked for 20 years in thr travel industry with celebrities I call on my moroccan people to cut ties with the French colonialism all that protocol and slavery methods don't work in today's world. teach good customer service and give a good one it goes a long way, none will be impressed with overdoing it and passing as a slave.
Facts 💯 i couldn't stand watching these french snobs bossing the workers around
Right
But in France they don't have Sharia law.
@@Vardalon Neither does Morocco. You just bored and wanna display to the world how bigoted and ignorant you are?
@@Vardalon Whats your point? Do you know African history? You really think that they speak french cuzz they have good teachers?!
As a Moroccan citizen, i didn't like this, i don't like the arrogance of the French and there treatment to the Moroccan people they still think we are in 19' , and that female manager is horrible.
As an African I agree it’s extremely colonial
@@Layla-fr7mf god bless you, and may god help us rebuild our culture again without the frensh influence .
@@notube5496 lah y3tik saha ta ana la7edtha ghir les français li chadin la direction dyal l'hotel b7ayla dar bahom et les marocains 7anyin lihom rass
@@camiLa-rt7xt بارك الله فيك، كينين و هذا أكيد ناس أكفاء مغاربة لي يقدرو يسيرو داك الفندق بنفس الكفاءة أو ربما أفضل لكن كاينين شي ناس الولاء و الحب ديالهم لكل ماهو فرنسي تخطى الفرنسيين براسهم 🤷♂️. تنقصد هنا الملاك ديال الفندق (إذا كانو مغاربة).
@@notube5496 والمشكل كيفاش كايتعاملو بتعجرف مع المغاربة، تخايل نتا مول الارض ومول الثراث و مول الحضارة و يجي اوروبي خانز يتأمر عليك ولا اروبية تعطيك شكلاطة شناهي هادي زعما نتا كانيش، ولكن للاسف المشكل كيف قلتي من لمغاربة لي كايحنيو الراس
The manners and snobbery of these French managers are completely contradictory to the spirit of places in Morocco. You’re the one who should learn Moroccan hospitality.
very true ,our Moroccan history and civilization go along way beyond this sick snobbery .
I find it hard to understand and agree with to teach someone their own food, culture it's sad
سيدة فرنسية متعجرفة مع العمال و تعطي قطعة شكلاطة كأنها تعطي شيئا قيما !!! كرم و جود المغاربة لا يمكن مقارنته مع بخل و عجرفة الفرنسيين.. لمغاربة ناس لخير غير دايرة ضحك فراسك
راه حنا لي كان كثرو ليهم ونرفعو ليهم الشان ، و تانقصو من بعضياتنا
@@notube5496 و لله إلى صحاب ليها ديك الشكلاطة تسوى عندنا شي حاجة حنا المغاربة.. الفرنسيين معروفين بالبخل و تعنطيز الخاوي
@@bouchra5595 لذالك أختى واجب علينا حنا ضحايا الإحتلال الفرنسي نرجعو للأصل ديالنا اللغة ديالنا الدين ديالنا و الثقافة ديالنا.... و نربيو هادشي فولادنا ، فرنسا مزااال مستعمرانا تجاريا و ثقافيا.
@@notube5496 لكل دولة ثقافتها
@@moorsiam3507 يجب تنقية ثقافة البلد من الشوائب و هنا أقصد بقايا الإحتلال الفرنسي فالمغرب ثقافيا قبل الإحتلال الفرنسي ليس هو المغرب بعد الإحتلال ، كثير من المبادئ الغربية أو الفرنسية بالأحرى ظهرت ملامحها على الشعب المغربي في حين تحتضر مبادئ مغربية أصيلة .
We dont need Strangers to show us hospitality
ما يحزنني ان الفندق مغربي ولكن من يديره اجانب . كنت احب ان اشوف كل طاقم الفندق من المغاربة المشهورين بالعمل الجاد و الابداع . ان شاءالله يديره اهل البلد عن قريب .
@Dead Beat اول مرة نسمع هاد الكلام منك يعني انت استاذ ديالهم 🤣🤣🤣🤣🤣
لان الملك باع مراكش للفرنسيس
@@rimharon6899 انتم مبيوعين لفرنسا يحسابك جاع الناس بحالكم
راه هادو مغاربة غير الهضرة بالفرونسي وصافي حيث سياح
لان المغاربة ماتيخدموش بي النية ديالهم 😁😁
Bruh why we still letting these type of people like that French woman in the start leading our projects and people!!! We're the kings of generosity we don't need a French old arrogance to teach us our traditions.
And what is so interesting in the woman teaching the staff is that she is there to explain the craft of being genteel while she herself is brusque and pushy.
hahaha indeed
She’s plain rude at time!!!
Exactly what I was about to say
She is the iron hand in the velvet glove
The divider of 2 different classes, or more so, 2 ppl. 😕
Morocco is beautiful with the nature of its people, not an imitation of elegance, the West and the rich. Morocco is beautiful with its natural spirit and people
I like when she says she will give them as reward caramel or chocolate or lollipop it’s degrading
very
Cringey ughhhh
That's not how Moroccans live, it has Moroccan style in architecture, furniture, dresses and food, but the vibe is definitely french, it doesn't have the Moroccan simplicity, everything is exaggerated, leaving everything lifeless and gloomy, the employees looks like robots without souls or slaves without will. French influence can ruin even the most beautiful things.
Pleure ailleurs
True
He’s clearly lying about greeting all employees every morning in the hallway (there are way too many). She refers to them as girls and boys when they’re grown adults and gives them chocolates if they answered a question right like they’re a kinder class. I couldn’t watch the rest sometimes people are degrading to others and folks still ignore it. But I guess if they accept that …
Welcome to morocco .
You are absolutely right, I don’t like the way she was taking to them .
also i think about the employed people in there,,,, their salaries are low..
Calling people girls and boys is ok as the way of bridging the gap between her and them(psychologly).Giving them chocolate as reward is better than round of applause.
Yes. I agree that bit was so condescending.
I loved this!! Especially the charity work at then end! I was in tears! One day I will have a stay at the grand palace in Marrakesh!!
Why does all of this happen in French, which isn't an official language of Morocco to begin with? 🤦🏻♀️
مملكة مغربية بتاريخها و حضارتها قد غيبت عمدا من طرف العلمانيين المفرنسيين من بني جلدتنا ،لكن تاريخنا وحضارتنا لا تسمح بذلك وان شاء الله نأخذ بزمام الأمور ...
because most of the clients are from France and other parts of the world. Therefore, communication must be varied and professional.
@@anasmouakkil7967 most of our clients are english speakers.
French is still semi official in the sense that it's the language of business amd academics as with most of Northern Africa.
Speak Tamazight then
I would like to see a different kind of tour of Marrakech. One that is more outdoors and shows the people, culture, markets, scenes and sites.
I just came back from Marrakesh and stayed in a Riad in the middle of the Medina (the old city). This IS NOT like anything we experienced. It was the most amazing experience I've ever had in my life. Of course, Casablanca is more modern. It's totally like a city in the U.S.
It can get very dark..
Click on other videos then ffs, youtube is free
Well, suit yourself. There are plenty of documentaries and vlogs right here on YT about life in beautiful Morocco.
@@aesyamazeli8804This wasn't a negative comment. I was making a request to this channel because I like their approach.
This reaks of french colonialism. Please tell that housekeeping lady in charge to stop treating her staff like puppies or dogs. giving them a chocolate treat like they never had one before. while she bathe in luxury. she is so disconnected from the luxury world as it stand today. her style is so 1950 or 60s.
I really enjoyed visiting Morocco this year but agree with the sentiment of some of the other posters.
As an Arab it sometimes feels that both tourists and the tourism industry sometimes has overhanging elements of the colonial era. We stayed in a few riads and I'm aware that most of these are owned by foreigners. We stayed at one riad and came into contact with the french couple that owned it. We were shocked at how they dealt with their staff (who were all amazing) and the difference with which they treated us (being middle eastern as opposed to other white european guests). It is a real shame because the local Maghribis are some of the most friendly and hospitable people I've ever come across.
imagine an arab sitting here complaining about colonialism and foreigners. are we forgetting about the countless countries and cultures you've infiltrated and hurt? hey lets look at iran, you used to cut out the natives tongues for speaking their own native language even, don't like it, stay home.
Typical Europeans
I love the way they give their free time to those whose needed it most. The kids in the shelter.
The staff did not loose their mind in the luxury world they work in.
Everything is so perfect, beautiful and sparkling. The service areas are spotless and clean and the kitchens are gleaming. What a lovely place…truly a piece of heaven on earth. I would love to go there and be pampered and fussed about over.
A thousand euros per night. Or was it dollars? Can't recall now. Anyway, you can do it. A week would be 7 thousands, plus air tickets and spend money. Go for it 👍👍👍❤
i think its incredibly dark and depressing, its got no softness, all hard surfaces, manufactured fakery.
The ridiculous requests must be a piss take. Fancy dragging a piano into the desert after midnight. ffs..
8:40 *Wow, awarding grown ups with lolipops and caramel sweets, that's excellent. It will go a long way to feeding their families back home. And maybe the kids' school fees, yes?*
I don’t know whether to laugh or feel bad 😬
Right?! I was SO disgusted and to uncomfortable I had to stop watching
I felt uncomfortable watching this, because that is how I reward my small kids.
@@iphoneupdate sad. Yes. Thst is capitalism. I watched it because i wanted to look at the architecture, what a ride i have
100% that part really pissed me off
I just can tell, maroccan people are helpfull and very polite. Riads or hotels like this, are visited by very rich people and demanding, the Best of the Best.
It's like everywhere in the World, with money you can expect, to be treated like a 👑.
I think the female manager seems like she had no enough cultural diversity training. She didn’t let the workers talk even if they have a language barrier.
That what we call in UK a bad manager!! She needs to listen so she can communicate on the same level as her team
اتمنى تتعلم هذه النصيحة 👍
It's a Moroccan hotel but the managers acts like the french managers makes it looks nice. These managers can't even talk darija with their co-workers. They live in morocco but doesn't talk the language at all. Weird immigrants!
Meanwhile, back in their country they expect all people to speak French
Yes that’s true
Oh my god: the chocolate/ caramel « reward » was SO incredibly condescending.
Yes agree with you
I would love to spend (a night, lol) at the palace in Merrakeck. The style is amazing, and the attention to detail was inspiring.
This seems like a step backwards on the evolutionary ladder, and the carbon footprints don't bear thinking about! I know of a lovely Moroccan man that worked his whole life serving people richer than him, and at the end he got cheated out of his pension. It wasn't at this place, but still, grovelling to the rich my pay their wages today, but it only serves to accelerate mankind's demise ultimately..
Jealous
Lol... till the world ends, the rich will be served by the less rich. It is simple!
What kind of fantasy world are you living in, rich people are always stepping on the less rich since the day we evolved from apes.
“Having a window open does not always mean you will get fresh air. When there is negativity around, it's better to keep the windows of our minds closed.”
― Sukant Ratnakar
workers here treated like slaves
It's everywhere , it's universal. Same slave treatment is also going on in India and I think every capitalist society.😭😭
@UC77Z5TJGCgDnppxiG8yydjA but they (especially waiters and captain) are treated badly by so called paying guest (customer) and other senior staff members of hotel, restaurant and club. I have seen it and heard it many many times
SO DAM TRUE THANK GOD ITS NOT ME!!!!!!!
No. That's how all 5*+ are trained. It's embedded and carries internationally. Hotel recruiters headhunt and shoulder tap staff with this training. We were paid well and served superior diplomatic clients. In saying that, we preferred the ordinary guest that appreciated us and said thank you. We'd bend backwards for guests that treated themselves and didn't know what they paid for and be grateful for small gestures. We served with our hearts. Rich or complimentary guests expect everything because they paid big and will squeeze every last cent of their money from us and they know how to get it. The hotel takes good care of the staff. There is no glamour. You put on your uniform along with a character carefully crafted by the hotel brand and you stay in it till the uniform comes off. In character we treat our colleagues the respect and dignity we would a guest because we need to trust them while on the floor.
So no, staff are not treated like slaves and although I haven't worked in Morocco, I recognise their standards.
Treating the kids to a royal meal is the best part of the documentary :)
Moroccan hospitality is authentic, generous and spontaneous even in the most humble establishments across the country. Attention to detail?! How rude to import ex colonisers to teach Moroccans about attention to detail, when the locals are the masters at this Art!…the whole set up stinks of colonialism, “I have money, I can buy docile servants….who climb the stairs sideways”….Real Marrakech is in the Medina! By the way…get a little dust on your shoes, be human!
As a Moroccan, I strongly disagree with your first statement. There’s nothing “authentic” about the Moroccan hospitality. From what I’ve seen with my own eyes, Moroccan people only have this over the board hospitality with white foreigners, whom they still associate with money and success based on an old colonial mentality. A poor Moroccan will gladly allow white foreigners in his home and even invite them to spend the night, but that same Moroccan will have a cut-throat like behaviour with his co citizens. So nah my g, there’s nothing authentic in that. They just happen to be poor and are hoping to get some funds by pleasing and smiling hard in white people’s face (that are just as broke as them in reality)
@@samirp6617 I might call myself blessed, then, that I have seen love in the eyes of Moroccans; the heart knows…..Especially in exchanges that did not involve a single coin! When one offers goodwill, God returns it, mashallah.
@@samirp6617 As a Black African with a Brit passport, please allow me to respectfully disagree with you.
I have visited Morocco several times over the years before and after I have naturalised. I have travelled extensively in the most remote parts of Morocco with Moroccan friends I met in Morocco who decided to show me the REAL MOROCCO.
I was consistently in tears by the generosity and outpouring of love I received in Marrakech, Casa, Rabat, Fez, Agadir and remote parts of Morocco where only the Amazigh languages are spoken. All believe I was a Senegalese. The grandmothers and mothers kept feeding me all the time, inviting me to stay in their humble homes. The grandparents happily chatted me up and were excited to take pictures of me. And I am a pretty regular person.
I stayed in 4/5 Star luxury hotels owned by Moroccans, and I was impressed by how the staff were so happy to welcome me with my then Black African passport. In one hotel, the Moroccan owner personally came to greet me towards the end of my stay and asked his staff to offer me a free evening dinner on his account.
I have had a consistently good experience in Morocco despite minor hiccups here and there in Marrakech medina.
Morocco is genuinely the most hospitable country l have had the pleasure of visiting. I travel extensively for work. So I have a decent benchmark.
@@samirp6617wa sir t9wd alhmar ch7al mn mghribi mskin kisa3d nass fabor w unconditionally. ch7al mn tourist kigi w kan sknoh w nwkloh w nchrboh fabor ghir bach n3tiw ndra zwina bach flkhr din mok tji w tkhssr lina som3a chrb7ti daba? katsmi rask mghribi daba? ay blad fiha chwiya d scammers mrra mrra haja tabi3iya. sir lfranca tchof l'hospitalité ila ma sbo mok hadok wakha tkoun mlas9 m3ahom fl'elevator maychofoch fik 7ta chofa w nta kat 9arnhom m3ana 7na li kan 9smo khobzna m3ahom f sehra w kan slmo 3la ay wa7d kan doz 7dah w kan sa3do 7ta l7ayawanat la3sak bnadm
Master N slave served very well here..still in France's colonial reimagination..
It's a hotel owned by the Moroccan royal family
@@Yanzdorloph و علاش إخدمو دوك لعقروشات تاع فرانسا ما يعرفو حتى إتعاملو !!!
@@bouchra5595 I imagine they wanted a hotel with the best quality service in the world, so they went to the ppl who are already professional in the matter. idk sir sewel lmalik
it is an industry of billions of dollars ...and the customers are beyond your reach bud ...stay modest and chill out ,peace out .
@@abderrahimelalami6708 🤓
Lolipop, chocolate and Carmel? She's disrespectfull! 👎🏻
This wreaks of colonialism and trivialises the beauty of Moroccan culture
na, Morocco was a protectorate for like 40years, most of them spent fighting Moroccan tribes refusing french presence, not enough time to wreak anything, it's the globalization and industrialization that wreaked and is wreaking things all over the world
Housekeeping lady is so condescending
Just because you are poor doesn't mean everything is colonialism. If you go to Dubai the service is also as great, and they are never colonised.
you act like all of the visitors are rich westerns and not also rich Arabs from gulf nations, rich north Africans and rich Asians from countries like Japan, China, India, etc.
@@ajayreddy8732 I so agree, the fact she is treating them like puppies with dog treats. it is humiliating. she reminded me of how the british were treating the indians.
Thoroughly enjoyed it. Thanks for sharing
would not stay at this hotel at any price. one thing I learned about working for large companies is how not to treat your employees. been to Morocco and the tourist especially the French treat the people as if it is still a colony snapping their fingers in restaurants. the people of Morocco work so hard for little money in the heat of the sun. they just want to make a living and take care of their families. I made sure when I was there I showed my appreciation, I tipped well and I greeted them with the upmost respect and kindness and generosity. love the people and I love their country. will be back soon. how dare she give them candy as a reward, she needs to go and think twice about treating adults as children in school. she needs a reality check.
Hey, my supervisor thinks it's a good idea to walk around passing out very cheap off brand Popsicles on Fridays. Even more embarrassing are the couple of employees who basically perform tricks like trained dogs for their reward. Lol.
Incredible video, thank you covering this. That palace truly does look amazing, I wish all the best for the gentleman starting butler school,
she expects them to speak a foreign language but doensn't even try to speak arabic
As A Moroccan I find it weird that a white lady teach Moroccans how to welcome guest to kind of palaces ! Moroccan know better in Hospitality and prestige
This makes me sick to be honest, nothing authentic about it
This is not a moroccan culture, this is the culture of who colonized us.
What a lovely and interesting documentary. I really enjoyed watching every minute it.
That was a cool documentary
Beautiful place .
As Food & Beverage Manager executive in 5 stars in London, I had so many different nationality in my team and I've to say the best workers are the East European, hard working people and the one who complained are the French ( raleur) , I wouldn't work in Morocco because they rather have a French manager instead of Moroccan or third world country and love my country and my king
Your king ? Are you british ?
Yes I agree they want a French manager unfortunately this is colonial Stockholm syndrome.
Many African countries have French as a 2nd language that influences their choices I am sure they don't like it but go along because it's not possible for then to switch to English as a 2nd language.
It's a convenience thing
المسؤولون العلمانيون ضربوا بحضارتنا و تاريخنا واخلاقنا عرض الحائط واصبحنا نشتغل تحت امرة الفرنسيين وفي بلدنا ...لن اشتغل تحت اي فرنسي مهما كان السبب او المقابل ...لا والف لا ...العالم تغير ونحن مازلنا نعظم من كان لا يتطهر من النجازة و يرش العطر عليه لتغطية رائحة الغائط .
@@ageofechochambers9469
i would rather keep 💯 Moroccan language and culture ...it is a 15 centries history kingdom .
@@abderrahimelalami6708 which Moroccan language ? Arabic or barbari ?
As Moroccan I feel proud of our ancestral and splendid architectural arts, rooted in our millennial history
That's a lot of French in one plac!!
I wouldn't like visit such place where employees are treated like this!!
so true ,when Moroccans have a rich and long history and culture far beyond the french snobbery.
I liked do much in Tunisia how staff in hotels were so sincerely kind and sweetly professional...and willing informative with consieg and extended staff
What a superb clip
Much LOVE & Thanks to DOREEN , her MOTHER & the others ,for what they do for those orphaned children ..
The messenger of Allah(saw) said : Paradise has a door wich called JOY only those who bring JOY to cildren will pass through it ...‘The one who cares for an orphan and myself will be together in Paradise like this’, and he (saw) held his two fingers together to illustrate.
صلى الله عليه وسلم وشرف وعظم
Very Interesting.
Small wonder working there makes the staff somewhat obsessive compulsive measuring up to such exacting standard. I won't last, no matter how lovely and wonderful the place is.
How do you mean it won't last? They will go bankrupt?
with 5000dh salary in morocco nowadays it's very tough to pay all the month expenses FOR ONE PERSON and still have something left.
Outstanding hotel and staff. Then again Marrakech is of the prettiest cities of Morocco and very densely populated. Thanks for sharing.
Amazing story!
مستقبلا ينبغي ابعاد الاجانب عن إدارة مثل هذه الرياضات
Beautiful
The standards are outstanding!!!
Loved the last 2 minutes of the video , especially the kisses:)❤️
The kid future king living in luxury while his people lives in misery.
Wow Prince Moulay Bravo.
Thank you for taking care of the children 👌🥰🙏
really nice video thanks for sharing 🕊🕊🌼🌼🌼🌺💝💝💝💝🎵🎵💝💝💝
I’m watching here in Silicon Valley, California this really has inspired me! This was very positive documentary coming out of Africa….Thank You
Hi from Marrakech..
It's nice to see them helping the children that don't exist to the state. 🥺 👍If it was a cheap hotel then they couldn't pay their workers well and they wouldn't be able to be so charitable. Brilliant!
I'd love to visit sometime.
You would think the billionaire's who frequent the hotel would make sure that the orphanage is never short of funds after all they don't look the price tag
The street kids... the guy experiencing being the customer. It had a nice little cycle to it
French are not known by any person I’ve ever met or known to be nice people you want to work with or be around. This documentary once again proved the French are lame,stuffy, mean people . That French trainer boss was degrading and is beyond hardcore
They are treating the staff like 🐑 ... Pathetic !!! In my opinion Morocco is still colonized !!!
Morocco imports french sick snobbery. unfortunately ...when Moroccan culture is far better .
Indeed we r 😵💫😤
I used to work in such a sport, so what I hide is that most of them do not pay good wages to workers and want excellent customer service.
Amazing.
Possibly the weirdest presentation of hospitality ever. Does anyone else get the feeling they’re telling us what they have been told to say?
As an African, I would love to visit and get waited on soon , the luxurious atmosphere is something else, will be doing it without a pinch of guilt
how the staff is treated, ridiculous,...RUN!!!
Good tips on how to treat visiting guests
Good work to help kids.
Beautiful.
What a beautiful hotel.
Fascinating documentary in beautiful surroundings . It is very interesting to see behind the scenes the architecture and gardens are fabulous having visited Egypt,Tunisua etc . I love the quisine ,history and the people they are very friendly .
Moreover it was exceptionally kind of the staff to cook for those poor children to give them stability and donations to provide for their futures in safety .
Offering a chocolate if they get a picture correct- these are adults not kids.
Frumos 💐
One of the best documentaries. It's wonderful to see excellence. Yet, it's sad that working class people have to deal with less than the best.
I love it! Luxury at its finest.
This is perfection on every level and I think those people do a great job. We should appreciate this and of course this is a high luxury service you pay for this. And people should stop looking down on people for their job
This is modern slàvery. Shame on you
L’esprit colonial un peu non??
As a Canadian working in North America, Europe and Middle East I find this dehumanizing. People are people. They do not need chocolates to appreciate their work. I have worked in hospitality training and development for 20 years and have never seen this level of degradation among staff. Get real please. We work in this industry to promote authentic guest experience and love our jobs. Our staff are our literal family when working abroad. I know as a fact we will do everything in our power to liberate them. Microphone drop.
LOLLLL why was the Christmas carol “tidings of comfort and joy” playing at the halfway mark?
The chef, the house manager and the one teaching ghe manners comes across as such snobs if anyone treats me like that they will be answering my ✋
45:20 that Downton Abbey beat thu 👍🏼👍🏼👍🏼
Vanity all is vanity and you can take nothing with you
Another video about the rich and famous…
Remarcable indeed
Mashallah
there is no border between morocco or western sahara, western sahara is morocco why would you say such thing?
In your mind
What about the people from there who lives as refugees in another country?
They say something different
true 👍 .
God bless Morocco 🇲🇦 from Tanger to lagouira .
@@mariajason3547
they can live in your house ya karghouliya bent frences w turks .
I love Morocco 💓💓💓
That french women 🙄👎👿
Lmghrib howa l3asl wlba9i ta9lid ❤️🇲🇦❤️🇲🇦❤️👍
i dislike the treatment of employees, wow people really go through so much to put bread on the table!!!
Mágico ✨