Snap On Warranty With No Dealer? How's That Work? Take A Look At This!
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- čas přidán 2. 05. 2024
- #snapon #toolreview #tools
As you know, I no longer have a Snap On dealer, so how does it work with getting tools warrantied out without having a tool truck that comes by? Let me show you the process and what to expect.
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![Snap On Tools Repo Week: Tools Dirt Cheap! [Got To Pay The Tool Man Or Else!]](/img/n.gif)
You should have Hamilton back on the show. Like shop projects, tool reviews or repairs.
Can’t believe you’ve been without a dealer this long. I sure do miss the Snap On Friday videos
I heard on Friday there’s a new guy that’s supposed to start so…. We shall see how it goes
I have had nothing but great customer service with snap on doing exactly what you just did. When stuff is straight forward like this it makes every penny worth it.
Need have an update on how Hamilton has been doing
Been doing over the phone warranty for several years. They are quick and professional. Zero complaints.
The Snap-On ppl on line do a fantastic job warranting out new tools!
Yep, i have done a few warranty claims by phone in past some years back. Always an absolute positive experience with a polite lady on phone.
That was awesome how they take care of their customers.
They $hould.
I contacted them using the email address. I got replacement slides for my 23yr old tool box, I ordered some tools about a year ago and the lineman pliers were very stiff to actuate . I contacted them about this issue and the stated it’s a known issue and could ship me another pair, but would probably have the same issue. I had them ship me another pair (had the same issue as advised) but they didn’t want the other pair returned. Great experience everytime.
I am a Snap On dealer and Kinsey is definitely one of the best when i call in also.
I've done it four or five times got a different person each time and they were all a car
Where is Hamilton now? Go visit him. We miss him
Midwest Tool Review did it by email ,they emailed him a prepaid tool UPS shipping label and wanted the broken tools sent back to them
Snap-on replaced all my drawer slides on my tools box. And I’m not the original owner (I didn’t tell them that and they didn’t ask) but it was so easy 🙌🏼🙌🏼. And the original slides were just really dirty so I clean most of them and they worked like new
yeah i wont be discarding any broken snap on tools for obvious reasons 😁
This would have been the perfect time to have Hamilton as a guest appearance
Snap on is awesome,i ordered a couple tools from their website.its all showed but 1 item.but they included a tool i never ordered.i called them,told them im missing a tool and also about the tool i didnt order.they said keep the extra tool and we will have your missing tool shipped today.
Can’t beat that
Service with a smile
I've used them a few times they do a painless process
This is a good video seeing how the snap on truck doesn’t come to the college. Matco and Mac warranties are pretty smooth I imagine snap on is too. Only thing is I haven’t had to warranty none of my snap on stuff yet
That was easy I finally got a dealer where I moved he is my 3rd dealer in 45 year's him and his helper are the best No BS Great service and prices I still miss seeing Hamilton on here can't wait to see the follow up video to see how long 👍😎👍
That was easy and fast.. 🔧🔧🔧🔧
Very good service and straight forward.
Thanks Clay!
Sent my CT725AQC in for refurbishing (QC is QuickChange for the 1/4in hex chuck) and actually ended up taking to the person working on it. Being an uncommon model there were some parts they couldnt replace that were unique to it. They did want they could with part shared on other models, even asked if I wanted a different color body/shell. Thing came back running like new! Super prompt service too, repair was turned around in a week.
Oh and to clarify I went the email route since I work 2nd shift, just ended up being easier for me.
I literally have had them warranty stuff I altered myself without a hiccup. As long as you own that tool and they know you paid for it they will be nice to you. I remember when I used to buy tools on ebay they rejected me for warranties. Soon as I built a relationship with them directly they are super nice about warranties. I am a DIY guy and I wonder why anyone who is having attitude problems with the truck guy would not just go to Snappy directly. I keep my receipts in my safe because they are money. Lol Thanks for sharing Clay but I already knew you'd be alright on this one.
That's great to know thanks Mr Clay have a great weekend.
Hello again, Clay
Thank you for another Great Video 👍 Enjoy the weekend 😊
Hi Clay, I had the exact same experience as you with Snap-on directly a few times. Top notch!
Far better than Vamplier. Vamplier refused to warranty a four year old pair of pliers I bought from them online unless I had a receipt.
Perfect timing. I have been asking around the past week trying to get a dealer in my new area so I can get some tools warrantied. I guess I’ll just call snap on.
Call them they're quick and easy the first time I called they just asked me if I had a snap-on dealer and I said no I don't work at that job anymore and they said no problem
Snap-on is First Class and the BEST
Oh my. Wonder how long this great service will be available. Way easier than even ordering at McDonald’s. Thanks
Good question!
Thanks for sharing this. I recently lost my dealer since he retired (admittedly still kinda bummed about it but understandable). A new guy might be taking his place, but it'll be some time before I know for sure.
Sorry about your pliers but I can't lie; it was great to see Hamilton in one of your videos again , even of it was only a still photo. The weak link in the Snap On on-line warranty process is they are going to go to great lengths to properly package, label and address your replacement pair and then hand them to a middle aged union goon wearing brown shorts and matching socks who drives an over sized brown truck with the word "OOPS" misspelled on the side in huge 4' tall letters where they will go to great lengths to fold, bend, crush, spindle and mutilate your package and take their sweet time doing it.
Haha that’s true! My boxes looked like they drove over them when i get them
I must be lucky and actually have some people around who take pride in their work because my boxes always came in perfect condition
I gotta try this
Clay weld up a tool man with those broken pliers 😂😂😂!!!!
I’d be curious to call that number and ask how they’d handle hand me down tools. I could understand if they’d refuse to warranty an eBay tool purchase (even though I believe they should warranty out any tool within reason, so not a 1920s ratchet for a brand new 2024 model).
Their policy of not wanting the broken part back is a fatal flaw for obvious reasons.
They are so over priced on most things that "loss" is already well built in.
Some things they want back, some things they don't.
@@puterg0dexactly!! When you buy a $90 pair of pliers that cost $6 to manufacture, they don't care about the broken tool.
That’s really good to know. Since I still have my old tools but no dealer or rep anymore I figured I’d be SOL. Mac is pretty good too.
I've called Proto for warranty which is owned by Stanley Black & Decker like Mac is and they were just as good as the snap-on people. I had a broken hex socket and it was older Blackhawk USA made one. They wanted to give me a DeWalt replacement which I know is made in China and I said can I please get a proto replacement cuz that's made in the USA also. they said yeah no problem I just had a wait a little bit cuz the proto was out of stock.
@@darrenporschI have a bunch of Proto as well. Yea they do take care of you. Sometimes the exact same thing as Mac different part number and 1/3 the cost.
@@jamescaron6465 Yeah Proto and Williams USA made tools are the best bargains in the tool industry the Williams USA are basically the same as Snap-on to stamp different and proto makes their own stuff that's just as good as Mac for again like you said a quarter to the 3rd of the price
That was as easy as a Tekton warranty.. yeah I too am surprised she didn’t require photos, or the broken tool to be packaged with a Return Address for UPS when the new item is delivered.. but my guess is of your business with Hamilton showed of how much you bought and never warranted anything.. but I was expecting some level of complications.. very nice to know it was simple
I always watched your snap-on fridays but recently, I searched your videos and according to this one, hamilton is no longer with snap on :(
Myself and a coworker have spent well over $120,000 with Snap On over the years. We no longer have a dealer stopping in because we went 3 weeks without buying and had no balance on the truck.
It might be super expensive but at least the customer service isn't good.
That’s good to hear. I’ve been trying to find a dealer to see if my top of my cabinet box the bed liner coating is coming apart. No chemical or parts ever been on it. Wonder if it’s covered? Thanks 👍👍
You would think it would be covered. It’s a lifetime warranty and you aren’t dead yet so ….
As much as you have spent with them they aren't about to give you a hard time about a pair of pliers
You should of called them Plars . Lol I like the way you talk been funny if you go Plars
Wow! I did not know this could be accomplished! Maybe VIM could do the same? SERVICE is most important to us, as my snappy guy is avail 7 days a week, long hours! A few years ago I ordered some drawer slides for my matco box, had a bad time getting them, and they shipped wrong slides. As per your vid, this is why most of my tools are snappy. Again many thanks!!
She sounds really professional.
She did a fantastic job
I tried doing that with a MAC tool, and couldn't even get to a human being, let alone get a replacement. What a joke.
Clay can you make a updated toolbox tour love the Chanel
I plan on it. I just haven’t had time to shoot let alone edit it. Takes forever to do.
That warranty is good only if u got the tool from snap on not if u get them in flea markets
Well the warranty is for the original purchaser of the tool for the life expectancy of the tool.
Called them quite a few times for warranty I don't have a snap-on dealer and I do not have proof of purchase for my items They never gave me an issue and they were always pleasant just like this woman They actually never required me to send it back either which I asked them. But I'm sorry if you have other local snap-on dealers they sure as hell better warranty it for you their representative the company even if you didn't buy it from them. I've had friends who told me crappy stories about new people taking over their Snap-on route and not wanting to warranty the products they bought from the older person and I've heard many stories like that. For the premium you pay for Snap-on tools the dealer's really are a pain in the ass for warranty from what I've heard
Just call they ask your info and if it’s a large item they have you send it in small items save tell you get your new one that’s all he is calling while I’m writing this
Thanks for posting this.
Wonder what would have happened if you did have an active dealer in your area when she was checking? We have one but they go months without stopping by and just kinda aren’t good. I have 2 things I need to warrant
I have no clue. I wished we had another dealer.
I found a mauled up snap on dead blow on my road that some work truck must have dropped. I want to call them to warranty it but I have a feeling they won't since I didn't buy it.
Yeah, we know how it went on SO’s end, Clay. Kinsey looked up your account and saw you’ve spent $1.25M with them. I’m surprised she didn’t overnight air them to you! 😆
Nah, thanks for doing this video. We’ve recently lost our Matco and Mac guys due to the economy (build back better 🙄), so I’ll be trying this with those companies.
Any good Snap On Dealer should warranty the tools. As you may purchase more tools in the future.
Well if we had a dealer he would with no issues. But unfortunately my dealer went out
Now you put them in your box till a day a new dealer shows up...
Very helpful information video now I know, Koon Trucking
Enjoy your weekend with all your family around you, Koon Trucking
👍
INTVITIVE Koon Trucking
From Nick Ayivor from London England UK 🇬🇧 ⏰️ 23:18PM Good Evening
I did offer you mine brother
I know man, just hate to put someone out!
Can you do the harbor fright ordering single items? the customer service will see individual parts, but i want to see how they do.
Exchange full sets at HF
@@KoonTrucking no you can buy individual sockets from customer service
Pretty simple, but what I want to know is how did you manage to break the pliers? That had to be some serious squeezing!
I was actually in a pinch, these were in my truck and my golf cart battery cable had broken. Put on a new cable (cut to length) and was squeezing the end on by hand. It pinched the ever living hell out of my hand when it broke.
@@KoonTrucking I’ve broken pliers before and got blood blisters. Hurts like hell!
Anyone who does that to pliers, I'm afraid to shake hands! 😁
How exactly did they break?
I was actually in a pinch, these were in my truck and my golf cart battery cable had broken. Put on a new cable (cut to length) and was squeezing the end on by hand. It pinched the ever living hell out of my hand when it broke.
The joints in my finger ache just looking at that tool with little or no leverage. You couldn't put a set of cobras on whatever you were grabbing?
Those are high leverage pliers. They actually double or more the leverage you put out. I tried crimping the end on a cable with cobra pliers and no luck, these did it and then failed.
@@KoonTrucking Cool! Thanks. I'll look at them. Never knew.
So what would of happened if you didn’t name your buisness or name would they still warranty it
I don’t know. Good question
did you break that on purpose 😳🤔
I ordered a lot of tools with my SEP discount and today at least 4 of my 8 tools came in and my ratchet came in already broken :(
Ouch
Bring back Hamilton
He’s out of the tool business
why is it a burden when you clearly bought a tool and it has a lifetime warranty? I think it’s bullshit. The way these dealers act if you didn’t buy it from them originally.
The truck franchisees are self-employed and pay their own rent and fuel. Some people Do The Right thing even when it costs them a little (time and shipping.) Some see it as an investment in future business. And some don't think it will pay off for them personally, so to hell with you.
A local franchisee would be more likely to see service as an investment in possible future sales. Otherwise you're asking someone to drive over to pick up and service a tool for someone they can't even sell to.
I have some Snap-on tools but I'm just a DIYer, no rep. I'm happy to see how this warranty process works. Sorry you lost Hamilton, but this helped me!
First
Can I has brokes ones ??