Napoleon Prestige PRO500 RSIB Assembly Video
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- čas přidán 20. 06. 2019
- The Prestige PRO™ 500 Propane Gas Grill with Infrared Rear and Side Burners is a professional style grill, built with high-quality, high-performance features making grilling easy and impressive. In this video we will review the assembly instructions. Find out more about Napoleon Grills at www.napoleon.com
- Jak na to + styl
Having just assembled this great grill over the past weekend, I have a couple of pointers to share.
This is a time consuming process. It took the two of us 7.5 hours to complete! And it's best to have three people when lifting the grill head onto the base.
As many others already commented, the paper assembly instructions are close to useless. Seriously Napoleon, invest a few bucks and redo this manual.
Do not attempt to take the door hinges off the cabinet, attach them to the doors and then try to reattach the hinges to the cabinet, as done in this video. Instead, simply hold the doors in place while attaching the hinges to the doors. Simple. Quick. Not frustrating.
You will end up with a pickup truck load of materials after the build. We had the 4x5 wooden pallet that it was shipped on, several large plastic bags, a bunch of random pieces of plastic and a ton of cardboard.
We were very impressed with the quality of materials used in this grill and the way everything fit so precisely when assembled. That's a good sign of a well made product.
And now to actually start grilling!
Thank you for your feedback it is greatly appreciated and will be forwarded to the appropriate personnel for consideration in future planning. We are happy to know that you are impressed with the quality of the materials used in the manufacturing of your grill. We take pride in our products and love receiving your feedback. Here the link to our recipes for some additional grilling inspiration: www.napoleon.com/en/ca/barbecues/recipes Happy grilling.
@@NapoleonProducts I thought manual was awesome if you take the time to figure it out. At first I was confused but once I got what you guys were trying to do I took my time and carefully digested the drawings (every drawing has a purpose). That point on it was a breeze. I guess you can make the angles and the gap in certain drawings more profound so people can understand it better? It's way better than word based manual.
@@ledzep448 u
7.5 hours?? LOL, Seriously?
I just purchased the Pro 500 grill and finished assembly a few minutes ago. I did 100% of the assembly by myself other than my wife helping me set the main grill on the stand and it took just under 2.5hrs to complete. The instructions look overwhelming at first but just jump in and start and within 5 minutes it will all make sense. Yes, adding a few words would have been very helpful in the assembly manual but if you don't get in a hurry, it will go together just fine. I was very happy with the precision of the build and I can't wait to start throwing some meat on the grill!
Thanks for reaching out! Welcome to the Napoleon family 🔥 We're so glad to hear you were able to assemble your unit, and almost entirely on your own! If you require any assistance in the future, or have any questions feel free to reach out to our Customer Experience team at 1-866-820-8686 or via email at webcare@napoleon.com
Glad to see I'm not the only one who found this video frustratingly useless. Sucks I waited months for this grill to get back in stock and then get delivered to me only to hit a road block in the instructions. Please for the love of God I hope you guys take this feedback to heart.
Hi, Thank you for your feedback! We certainly will take it to heart and we are sorry for the frustration this has caused you. Please feel free to contact our Customer Solutions Department for any questions or concern you may have. We can be reached at 11-866-820-8686 or by email at grills@napoleon.com. Let us know if you have any additional concerns. Regards
Between the instructions and this video, everything went smoothly. I took longer than two hours, but I'm careful and not worried about time limits.
We are so glad to hear your assembly went smoothly. We are here if you need any assistance moving forward!
Did it by myself picked up that and moved till it went into place. Instruction weren't too bad
Those young ladies are strong. They must be Canadian. I'm anxiously awaiting delivery of my grill. BBQ gods, please speed up the delivery process.
About a week ago, I visited the Berrie, Ontario Factory Store and left with a Phantom Prestige 500 natural gas grill. It is still in the box, as I have been studying the noteless/written instruction-less Assembly Guide. I have been searching the Net for How to Assemble videos and found this one the most useful. I also found the comments below very useful. I believe I am now ready to assemble the Phantom based on what I have learned from these two ladies' assembly of a similar grill. I agree with Steve that the quality of the assembly information does a disservice to us customers - a $2500.00 grill should have a more useful 'how to assemble' booklet, complete with notes, instructions and CAUTIONS! My Prestige Pro500 natural gas grill is almost 7 years old and is still in very good working order, although the side burner is showing signs of needing replacement soon. Instead of repairing, I decided to buy the new limited-edition Phantom and am excited to finally getting it up and running. The reason I buy Napoleon top of the line grills is because they are made here in Canada.
Thank you for your feedback! We are sorry to hear of the experience you have had while assembling your grill and for the concern you are having with your Prestige PRO500's side burner.
Please do not hesitate to contact our Customer Experience Department should you require any additional assistance regarding the assembly of your grill or for any product related questions or concerns. Our grill's associates will be happy to help. We can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com. :)
Just call customer service if you get stuck. They’ll put you on video phone and fix you right up!
In Connecticut i called a few appliance centers and most were out of the Prestige Pro 500, but one in particular, SK Lavery said it did not come with the Rotisserie unit but was charging $2199 which appears to be MSRP. So found a dealer in Norwich CT that did have the Prestige Pro 500 at $2199. Asked about the rotisserie but he had not idea. Ordered it and will pickup Monday to find out for sure. But could not find any listings from anyone online that shows different variations of the grill and what you get with it. Would imagine at this price point it would be just one version.
Hi James, Thank you for you message. The Prestige PRO500 does come equipped with a Rotisserie Kit. Here is the link to our website where you will find additional information including the brochure and manual. www.napoleon.com/en/us/grills/products/gas-grills/prestige-pro-series/prestige-pro-500-rsib-pro500rsibpss-3. Please do not hesitate to contact our Customer Experience Department should you require any additional information. Best regards :)
Just received my prestige pro 500 and I built it in around 2 hours, great quality! But there is a cable to the right hand side up near the gas pipe with a small white connector, and I can't fathom out where this goes,all the lights are working fine .looks a fantastic grill
Hi Joe, Thank you for your inquiry. There is an extra wire on the right hand side of the control panel which can be tucked away. The wire was added to the wiring harness incase there are possible future additions. Please do not hesitate to contact our Customer Experience Department should you have any additional questions or concerns. We can be reached by calling 1-866-820-8686 or via email at webcare@napoleon.com.
I bought mines in the UK, and genuinely built it in a couple of hours, it's a fantastic grill ,from looks to sheer quality, but I wished mines came with the slide out tray for the gas canister, would have made changing it that little bit easier. Cheers
@@joemcguckin2063
What size bottle can you fit in 10kg?
@@WIPEYOURLENZ 13kg fits in nice and neat.
Nice bbq. I will consider buying in the future. My only concern is the small wheels. Wish they were larger. Even if two of them didn't castrate so someone could lift up one side to move over decking or patio stones. I'd be worried the current ones would break.
Chris Foster lifetime guarantee ... don’t worry
@@DjMarkyBatch Yeah your right! Ended up buying one a few months back. It's beautiful.
Ouch castrate
Top grill, but lovelessly stuck stickers diagonally in the side flaps that a
I didn't expect Napoleon to catch my eye every time I used it. They also don't want to send me spare parts and instead offer me compensation of around 10 liters of petrol for the car.... What is your experience with Napoleon Santos Broil King and Flammkraft?
the lens holder for the Napoleon Logo has a plate with a flat in the hole for the lens. It prevents rotation with little slop. The two screws that hold the plate need elongated holes to fine tune the logo lens. Why they didn't think of this i don't know. But if your logo is crooked like mine was you take the two screws holding the plate and the plate drops down so you can see how its mounted. Look in the middle underneath. Its the black circle.
Thanks for your feedback, please ensue to contact our Customer Solutions Department if you require additional assistance :)
So I am considering buying a Napoleon Prestige 500 RSIB. I'm replacing a Weber Summit that's comparable and loved it but it's over 12 years old and I'm ready for a new one. My one main issue with the Summit is the "Drip Tray", I'm not against them in general but the Weber tray gets flooded with any rain whether you have their cover on or not. It makes it full of nasty greasy water and emptying it will result in it filling up quickly again.
Does this grill also have this problem with any rain filling up the drip tray? If I use the cover will it still flood with water?
Thank you for reaching out! We completely understand your concern regarding this. The cart does have a rear panel at that back to keep the elements out. The drip pan also slides out from the front of the grill. As long as you are keeping your grill covered during rainfall (and it isn't raining sideways!) Your drip pan should not flood with water. If you have any further questions, please do not hesitate to reach out at webcare@napoleon.com 🔥🙂
Hi at 3:53 if you look in the upper right corner underneath what is that extra connecter plug for?
Thanks for reaching out! We are not 100% sure we understand what it is you are referring to. If you could please screen grab the spot in question and email the photo to webcare@napoleon.com we can assist you better with your inquiry. Thank you 🙂
Are the built in grills able to use propane tanks?
Hi Jay, Thank you for your inquiry. Our Built-In grills are available in Propane or Natural Gas :) Check out our website to see all the great available options: www.napoleon.com/en/ca/barbecues/products/built-gas-grills Let us know if you have any additional questions. :)
not sure why everyone is complaining about the instructions. there are 2 types of bolts, two types of screws, and clear pictures. by myself it took about 2.5 hours. only needed help to get the main cook box onto the pedestal.
in a lot of cases I think it might be stress over looking at the instructions without actually trying to assemble. i looked at all the parts and at all the pictures without written instructions and i panicked a little at first. Once I actually laid everything out and started step by step it was rather simple and everything went together very easily. It is obviously quality construction with everything fitting together easily. The only thing i had a concern with was how much i should tighten the bolts. I would have liked some written guidance on that. However i have a fair bit of experience in assembling things i buy. someone who hasn't done much assembly might not find the pictures as easy to follow.
My general rule of thumb with assembly videos and auto repair videos is >15 minutes = have it professionally done because if it takes a professional with hundreds of hours of direct experience that much time make an abbreviated video with jump cuts it's going to take me a week.
Thank you for your feedback, it is greatly appreciated. Please do not hesitate to contact our Customer Experience Department should you have any additional questions, concern or additional comments. We can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com :)
I am thinking of buying this grill what size gas bottle can you fit. I have a 10kg Gaslight BP Flogas bottle.
Thank you for your inquiry. Here is the contact information for our Customer Experience Team in Europe, they will be happy to assist you with your questions regarding the compatible size gas bottle for your grill.
Wolf Steel Europe
Address- Poppenbouwing 29-31, 4191 NZ Geldermalsen. Holland
Phone number -+31-(0)345-588657
Email-service@napoleongrills.nl
Website- www.napoleongrills.nl/
Best regards.
How come you don’t have a single video for natural gas units?
The assembly of the unit is the same for both the NG and propane units. Please ensure you have a licensed gas technician to connect your NG line to your home supply. Thank you!
From Sweden. Just got my pro 500-3. There is no ultraglide system, just a container holder. Am I missing something?
Hi Shahzad,
Thank you for your inquiry.
The grill shown in this video is a North American Model. We have verified the manual for your model ( napoleongrillar.se/assets/PRO500-3_anv.pdf ) and it does not come with the ultraguilde system. Please feel free to contact your Napoleon Distributor should you require any additional information. Here is their contact information:
Spismiljo
Address- Scandinavisk Spismijo Ekslingan 1 Vala Norra 254 67 Helsingborg. Sweden
Phone number - 46 (0)42 126950
Email- support@napoleongrillar.se
Website- www.napoleongrillar.se
Regards :)
Buenas tardes, para que sirve la cadena que está pegada en la puerta?
Hi Dalmiro,
Thank you for your inquiry.
This is the lighting rod, it is there to help should you require to light the grill with a match.
It holds the match so you can light the grill at a safe distance.
Let us know if you have any additional questions.
Should I be concerned if the stainless steel grid has made small scratches on the lip they rest on?
Thank you for your inquiry. We don't believe there is reason for concern, however if you are worries please feel free to contact our Customer Experience Department by calling 1-866-820-8686 or via email at grills@napoleon.com. One of our associates will be happy to review the concern. Let us know if you have any additional questions. :)
@@NapoleonProducts I greatly appreciate the prompt response.
11:44 Why does the rotisserie burner look discolored on the left side. This is a brand new grill.
Is because the rotisserie is factory tested?
does this bbq come with a power cord or not?
Hi Arabel, Thank you for your inquiry. The Prestige PRO500RSIB-3 does not come equipped with an extension cord. Let me know if you have any additional questions. Regards :)
@@NapoleonProducts you wanted to say that you didn’t put 2$ power cord to the 2500$ product? Why???
What’s the purpose of that lip on the top inside the grill
Thank you for your inquiry. At 11:47 in the video they are installing the wind deflector. It helps prevent the possibility of improper heat
build-up. Let us know if you have any additional questions. :)
@@NapoleonProducts Couldn't you mention that while installing it? I had that lying around inside the grill when I received it, with no instruction or assembly manual, and the PDF ones I downloaded from your site don't show that part and don't mention it. I had no clue what to do with it, and the assembly videos for the PRO665 never show that step.
It's not normal for customers to have to watch all the videos for all the products you sell in order to be able to put a specific grill together. It's not normal to have such poor documentation (and that's for the lucky customers that get a manual in the box, unlike me). You can't tell people that you care about their feedback if the same horrendous documentation is still used after many years of customer complaints. I want to believe that you build well engineered products, but in the end you don't care about your customers if you expect them to take a day off work just so they can call in to your Technical Support during business hours to solve issues that every single customer will face. I mean it's ridiculous, get the documentation right the first time, have proper quality assurance so that said manual ends up in the box as it should, and then your technical support team will be able to focus on the real, hopefully exceptional issues that are bound to creep up in any business. It seems to me like it would be money well spent, which in turn would save a lot of support costs and avoid alienating your customers who are investing a lot of their hard earned money on what should be a superior product in *every* aspect.
@@MarioCormier
Hi Mario,
Thank you for your feedback! We will provide your concerns and suggestions to the appropriate personnel for consideration in future assembly documents and videos.
Please accept our apologies for your missing manual and assembly guide. Do not hesitate to let us know if you have any additional feedback, questions or concerns.
I can't figure out how to install my clip for the regulator in step 13....why is this so complicated?
Hi Jared, Thank you for your inquiry. There is a small hole on the inside of the cart just below the top right hand side door hinge that the clip gets inserted to. You can find a picture on page 52 of you manual which shows where it is located. Please do not hesitate to contact our Customer Experience Department to speak directly with one of our grill's associates, they will be happy to provide you additional assistance regarding the installation of the clip. We can be reached by calling 1-866-820-8686. Let us know if you have any additional questions :)
@@NapoleonProducts Yeah I am aware of the hole that it goes in it just wouldn’t stick in there and stay no matter how much pressure I applied. I think the plastic was deformed. I called customer service and ordered a new clip.
Thanks.
Ok enough about the instructions , what the heck is the soap and water brushed on to specific parts all about ?
Hi Shane, Thank you for your inquiry. Soap and water is applied to certain parts of the grill to leak test which ensure there are no gas leaks prior to using the grill. It is usually performed after assembly, before the first use and after your seasonal maintenances. Let us know if you have any additional questions. :)
@@NapoleonProducts thanks for the clarification, was assembling my prestige pro when the answer came back, so great timing. I can speak to the terrible installation instructions, I managed but they are not the best, took me about 5 hours, but I was recycling the plastic and cardboard and put all the pieces out on multiple tables first to get organized. It wasn’t a race and there was a few beers and medicinal adventures during the process lol
I have to mention thought, the sticker for the internal temps is wrong, Cooking Whole Cuts of Pork: USDA has lowered the recommended safe cooking temperature for whole cuts of pork from 160 ºF to 145 ºF with the addition of a three-minute rest time. Cook pork, roasts, and chops to 145 ºF as measured with a food thermometer before removing meat from the heat source, with a three-minute rest time before carving or consuming. This will result in a product that is both safe and at its best quality-juicy and tender.
Your sticker should be changed and I would appreciate you send all your customers including myself and updated sticker. Best BBQ in Canada should have fixed this already , and I’m sure you have a sea can of the old ones and it adds costs , but it’s the right thing to do.
Cheers!
@@1987BMW325is Thank you for your feedback! We will be sure to forward your concern regarding the installation instructions to the appropriate personnel. We are happy to hear that you had a good time while putting your grill together and we are pleased to welcome you into the Napoleon Family. :) Happy Grilling!
The instructions are brutal for the price of the grill. The quality is phenomenal but what good is that if your still assembling it. Fix these instructions and have the people assembling them talk throughout the video so you can follow along.
Thank you for your feedback. We will be sure to pass this along so the team can consider and make the necessary adjustments moving forward. If you ever require assistance with one of our products please do not hesitate to reach out to our customer support team at 1-866-820-8686 or via webcare@napoleon.com
Exactly. The instructions show symbols like cutters pointing towards a zip tie thats holding a wire. Just below is another symbol pointing towards the same thing but with an exclamation mark. ARE YOU TELLING ME TO CUT IT AND BE CAREFUL NOT TO CUT THE WIRES OR ARE YOU TELLING ME TO NOT CUT THESE AT ALL.
Also the thing they are pointing at and encircling... it's on the side of the grill where there are no wires. And theres quite a few wires on the front end.
It’s different from the one I order , Pro500RSIBPSS-3SE
Why some of the options are missing ?
It’s really not OK to market for something and then I found out it missed some features
HI Husam, Thank you for your inquiry. Please email your serial numbers to webcare@napoleon.com and we will be pleased to verify the model. Regards :)
You need to talk and have close up when assembling this product
I found the assembly instuctions and videos less than helpful. Some steps that need clarifying. At 1:30 in the video, the cart bottom and gas cannister slide assembly process should be included. In the video it is already assembled. The pictogram shows 4 bolts securing the slide. I tried every possible front to back location to fit 4 bolts through the slide into the bottom plate. I could only fit 2 bolts in the rear. (Perhaps I was sent the wrong parts, but a video of the assembly would have clarified the situation. At around 6 minutes into the video, the latch/door install process lacks clarity. First of all, the protective film on the doors should be removed at this point since it is nearly impossible to remove it (particularly from the bottom edge) once the doors are installed. (N.B. A starter tab would be a boon!) Second, the hinge assembly needs to be shown - neither the assembler's gloved hand nor the pictogram on the instruction sheet show the release mechanism for the hinge. Some video about aligning the doors once installed would be nice as well. At 9:26 the installation of the side burner needs a side view. It was completely unclear that the top (already installed, stainless) bolts were the items to hang the burner on, rather than bolts to be installed in the unfilled slots immediately below them. It IS clear in the next step (at 10:30 in the video) but by that time I had wasted a 1/2 hr trying to install the black bolts. Ay 11:48 the installation of the heat shield (?) is obscured by the overlay of the pictogram, and it's not clear that this part is simply held in place by gravity ! Finally, at 12:40 you show the grill illuminated, but you never illustrate how to power the grill itself, either in the video or on the quick install sheet. I had to hunt through the un-indexed manual's bi language addendum to find how to plug it in. Hope this saves some other poor soul some time and consternation !
Hi Peter,
Thank you for your feedback!
All your suggestion will be forwarded to the appropriate personnel for
conidiation in future video productions.
We appreciate the time you have taken to let us know of your concerns regarding the
assembly instruction provided in this video.
If you require any additional support or clarification regarding the assembly of your grill, please feel free to
contact our Customer Experience Department. Our associates will be happy to assist you
further. We can be reached by calling 1-866-820-8686 or via email at grills@napoleon.com :)
YES! YES! YOU NEED A SIDE VIEW NAPOLEON! The paper instructions are horrible, some people need words in their instructions. Not all of us are engineers who this comes naturally to. As Peter Potthoff states there are several obscured views that you really do not know what is going on. I just put together a Blackstone dual air fryer unit and because they use both diagrams and words, that was significantly easier for me to assemble compared to the Napoleon P500.
It's amazing to me that for over 3 years people have been paying $1000's for these grills and complaining about the assembly instructions and video and nothing has been done by Napoleon to address the complaints. Your only action has been to offer up the toll free help line. Hey Napoleon? What two days of the week are folks most likely to take 3 hrs of their time to assemble a grill and use it!? Answer: the same two days of the week your help line is unavailable! Saturday and Sunday!
Here's a suggestion for you. I'm confident you won't do it, because honestly if you had the sense to think this was a good idea then you would have already done it. But maybe this will be fun for others to read:
1. Go find 10 random people as volunteers and pay them $1000 each for their time and trouble
2. Put them in teams of two and have them try to assemble a Prestige Pro with your current assembly instructions
3. Watch them closely and take notes on steps that cause them frustration
4. Write up a short addendum to the instructions explaining how to get unstuck for any step that confounds more than 1 team
5. Include that addendum with all future deliveries
If you did this, you could let the folks answering your phones do more important work because the phone would stop ringing. Heck, maybe you could put them to work writing better instruction manuals. Ones with actual words in them!
How about I save you $8000?! Now that I've built this thing myself, just send me $2000 and I'll write the addendum for you!
Agreed!
Its good that the lady on the right wear safety goggles.
The instructions are horrible and this video doesn’t appear to help a lick. Mine came missing significant parts (like the sides of the bottom cabinet). Now that I have them, some portions are bent. Furthermore, the holes don’t line up with the receiving holes for the bolts. I’ve been at this since 30 Sept and I’m on Step 3 of instructions.
Hi Glenn,
Thank you for your feedback!
We are sorry to hear you feel this way regarding the video and that you are having this experience with your grill.
Please contact our Customer Solutions Department and our Grill Associates will be pleased to assist you with all of your assembly/parts questions and concerns. We can be reached at 1-866-820-8686 or by emailing grills@napoleon.com.
Let us know if you have any additional questions.
Regards.
@@NapoleonProducts I’m in contact with rep. He has been very helpful.
I'm considering buying this grill, but there is one thing consistent- everyone agrees that the assembly instructions are horrible.
Hi Craig, Thank you for your feedback! The Prestige PRO500 is a great choice and a wonderful grill. Should you chose to purchase this grill please rest assured that our Customer Experience team is here to provide assistance should you have any questions or concerns regarding assembly and throughout your ownership of this amazing grill. Please do not hesitate to contact our Customer Experience Department, we can be reached at 1-866-820-8686 or by email at grills@napoleon.com. Regards :)
Printed instructions are horrible. I thought the video was helpful. My 2 cents. Ship it assembled in 3 boxes. Top, bottom and sides.
Thank you for the suggestion. We are glad to hear the video helped. If you require any further assistance, please do not hesitate to reach out to our customer solutions department at 1-866-820-8686 or via email at webcare@napoleon.com.
Honestly, I have never been more frustrated by a set of instructions than those that came with my BBQ. And these videos only add insult to injury in how awful they are.
I consider myself pretty handy, but the entire kitchen Reno I just did was easier to do than this. It would help if you bothered printing different sets of instructions for each BBQ, and that is at minimum what should be expected from BBQs in this price range.
Do NOT buy a Napoleon BBQ. It is not worth the hassle.
Hi Simon,
Thank you for your feedback!
We are sorry to hear of your frustration regarding the assembly instructions that came with your grill and the video.
Please contact our Customer Solutions Department for additional support, one of our representatives would be pleased to help with any assembly questions or concerns you may have. We can be reached at 1-866-820-8686 or by email at grills@napoleon.com.
Let us know if you have any additional questions.
Regards
Honestly its pretty easy to set up. It took about three hours by myself.
So it's been years now... The manual still sucks.