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How to Disassemble and Repackage a Steelcase Gesture Chair for Return
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- čas přidán 15. 08. 2024
- Need to return your Steelcase Gesture Chair? We’ve got you covered with a complete disassembly and packing guide to make sure your chair has a safe and successful journey back.
This guide includes instructions for Gestures with headrests. If your chair does not have a headrest, please disregard those instructions.
Table of Contents
0:00 Introduction and Required Tools
0:24 Chair Disassembly
2:10 Repackaging the Chair
4:44 Securing the Package
5:31 Closing Remarks
How to Disassemble and Re-package any Steelcase Gesture chair for return.
Disassembling the Steelcase Gesture Chair.
1. Remove the seat from the chair. We have a video going more in depth on this process here: • How to Remove and Rein...
2. Next, remove the cylinder from the bottom of the chair. This is held in by only friction, so a good twist and pull with a pipe wrench should release it.
3. Then, separate the cylinder from the base of the chair using a metal hammer. A solid smack from underneath the base should do the trick.
4. Finally, remove the five casters by pulling them from the base.
Repacking the Chair for Return.
1. Take your original Crandall Office Box that you received with your order and place the included paper coil at the bottom.
2. Next, place your casters and cylinder in the box towards the very back. Cover these with a small layer of paper fill.
3. Now it’s time for the seat frame and back. To prepare this part for shipping, first lower the headrest to the lowest position. Then cover the chair’s back pad with a plastic bag to protect the fabric. Now it can be put in the box facing forward. It’s important to note that the chair’s adjustment knobs are particularly prone to shipping damage, so please take care to ensure the casters and cylinder are not causing unnecessary pressure on this assembly.
4. Add some more paper fill. Some spots that need paper are around the arm pads, behind the chair back, and on the metal plate for the chairs seat.
5. Now the chair’s seat can be prepared for shipping by putting it in a plastic bag to protect the fabric. Then it can be placed in the box between the arm pads and with the pad facing the pad on the chair back.
6. Now it’s time for the base of the chair to be added to the box, this goes in the very front of the box with the top of the base against the bottom of the seat.
7. Lastly, add some more paper fill to stop any unwanted movement in the box. Usually, some extra on the top and sides does the trick.
Preparing the Package for Shipping.
1. While taping the box closed, make sure you have at least six pieces on both the top and bottom of the package. Many carriers will not accept return packages with less than six pieces of tape per side.
2. Now just affix your printed return label to the top of your box with some tape and your package is ready for the post.
Crandall Office Furniture has been remanufacturing Steelcase & Herman Miller office chairs since 2002, and since then has grown to become the largest remanufacturer of high-end office seating in the United States. We see and work on thousands of these chairs every year, which gives us a unique insight into how they stand up to long term use, where they fail, and how to fix them. If you're looking to learn more about high end seating, you're in the right place!
► Learn More About our Remanufactured & Refurbished Chairs and our company at: www.crandalloffice.com
Amazing guys. What an easy way to explain all this in 6 min. 👏🏻👏🏻
Thank you!
Very useful. Thank you very much!
Glad you found it helpful! Thanks for watching :)
I am trying to remove the cylinder from the seat, however it is not moving at all. Has anyone else had this issue?
Same here 😢
Same.. is it anticlockwise or clockwise.. I saw another video opposite side
Helped alot 👍
Glad it helped
Thank you alot
Thanks for watching :)
Thank you
Great video. Have it all apart, except unable to get the cylinder out, despite epic smashes with the rubber mallet! Any ideas?
So you have a fix for a Gesture chair that is stuck in the lowest position? Lever is in the wrong position to activate cylinder, perhaps installed incorrectly?
please send a video of what is going to contact@crandalloffice.com and we will be able to assist better and get an answer to you quickly
Mine was like this as well. I have to stand up, hold the switch and jiggle the chair. I would have reached out for a warranty replacement cylinder, but unfortunately the chair is so uncomfortable that it's all going back.
Thanks for the info! What are the box dimensions in the video?
I believe the dimensions of the box in the video are 24x24x34
I can't even remove the seat. I even tried hold the chair in place and pull the seat with more strength, but its not bulging. not even a bit, anybody having this problem?
I just removed mine without any issue. Move the seat all the way back until you can see the metal tab. Once you can see it. You bend it towards the front of the seat then while it’s pushed forward start twisting the knob to move the seat off.
@@burnz2304 Really appreciate that. I'm not sure if I see the metal tab, if it's not too much trouble for you, could you guide me to a photo of which metal tab I should be looking for?
@@Mr2Phreshh adjust the seat depth as close you can to the back of the chair. It’s a small square hole and a black piece of metal once you start adjusting it you should see it.
I had to use a liberal amount of WD40 to get the pedistal off the chair and the base.
Yea sometimes it takes that.
I wanna paint the chair