2020 Toro Super Recycler (21387) - Sputtering Issue
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- čas přidán 30. 07. 2024
- In this video, we discuss what appears to be a common issue with this model (21387), where the mower will start to sputter or bog down randomly. The best I can explain it, is it sounds like it is running low on gas and about to die. After doing some research and with the help of a couple different resources, the issue appears to be related to the spark plug boot not being fully seated. I'll show you how to make sure you have a secure connection. If you found other solutions to this strange issue, please share them with others in the comments below. Thanks a lot for stopping by and watching!!
0:44 - Solution demonstration
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Mower Specifications - www.toro.com/en/homeowner/wal...
Unboxing Video - • 2020 Toro Super Recyle...
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Do you have a product you'd like me to review? Please email me at youtube@watne.us.
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Disclaimers:
- This is NOT a sponsored video. Everything shown in this video was purchased by myself.
- Amazon links are affiliate links. Any purchases made with these links generates a small commission that helps support this channel. - Jak na to + styl
I just purchased this same mower (21387) and within minutes of my first mow I noticed the sputtering issue. It would happen almost every time I started walking forward on each pass and on any bumps. The spark plug cap was seated correctly so I pulled the plug and increased the gap to 025 as suggested by another user here (I can't find it now to give credit) and that 100% resolved the issue for me.
This is an issue with not just this model but later ones as well - specifically the SmartStow (Toro 21564). Replacing the carburetor is the only solution that has reliably worked for almost everyone i have discussed this with on various lawn forums.
Thanks for sharing!
Hi @alokgondhalekar5757...I have the 21564 model and the service center has told me nothing is wrong with the mower and can not replicate the issue. I'm at the point to just tell them replace the carb. Do you believe this should be covered under warranty? My mower is about a year old and only used once a week in the north east.
Perfect fix so far on 2020 30 inch Time Master mower (22199). Heard click on spark plug and ran well after that. Will run the mower again tomorrow to verify fix. Tks.
Definitely had the same issue with my 2020 21387. Lots of sputtering on rough terrain. My Toro dealer replaced the fuel cap and added foam blocks into the gas tank to reduce the "sloshing" of the gas. This action was based on recommendations from Toro. This did not resolve the issue. After some googling, I came across this video, describing my exact problem. Sure enough, the spark plug boot was not pushed on firmly. My mower ran as it should for most of the time it took to cut the grass but it began to again do a fair amount of sputtering during the last 10 minutes.
Overall, this mower has been a disappointment. I previously had a Honda Harmony II for 20 years. On the last mow of the season, the drive went out. Instead of spending money on an old mower, I decided to get a new one. My lawn mower repair/dealer recommended the Toro over a new Honda because of several features, including the personal pace drive. If the Toro did not have this sputtering issue, it would be a great mower but if seems odd that this issue was not caught in testing by Toro.
Thank you Nate for the heads up about the Toro 21387 sputtering issue. This occured 9 or 10 times during the FIRST mow. I have now cut the lawn 7 times since, and this issue has disappeared. The spark plug wire seating trick worked well ! Also, besides using electrical tape on the battery terminals, I placed 3M Scotch Rubber Mastic Tape # 2228 around the battery case cover opening. This tape is waterproof with an effective sealant considering the location of the Washout Port. Give it try!
Exact same problem with my new mower. Tried the spark plug fix and so far so good after one mowing.
Hi, I just bought a Toro 21387 today from a lawn and garden store and this mower had been returned to them for the sputtering and had been granted for return by Toro. They put a new carburetor on this mower to stop the sputtering. The salesman said something about the spark plug wire but that Toro has found that they had some issues with the carbs. This mower was sold to me for $539.00 and the 5-year warranty starts today so...I am pleased with it and thought I'd share with you all what I was told.
Hi - I had my mower serviced by my dealer who told me they replaced the carb under the service bulletin but it looks the same. Does your carb look like this? imgur.com/a/WOy6UdT
Nate-really appreciate the thread. Have the same issue. Posted on Twitter at Toro, Briggs, & Tractor Supply will let you know if I can get a more specific answer. Reseating the spark plug boot didn't do it for me.
Thanks for the video. I had previously tried the spark plug fix but didn’t get the click sound. I tried it today and made sure I heard the click. No issues on this mow. I don’t have much time to decide if I’m taking back. I only have until 17 May. If the next mow is good I’m keeping. I love the mower otherwise. Thanks for the video!
Fingers crossed that fixed your issue! It’s unfortunate this is such a common issue, but I agree, love the mower otherwise. Thanks for reporting back and good luck!
Well I have mine fixed now and it runs great. After going over the ignition and replacing the spark plug then taking the carburetor completely apart two different times and spurting carb cleaner through everything I gave up and ordered a carburetor from eBay for 12.78, it fit perfectly and the mower runs strong with no stuttering. The model I ordered on eBay is 594529. I just went that because it looked right and it was. There seem to be a lot of different numbers for the same part and none are what is in the parts catalog for this engine model. There are several on eBay and Amazon that are similarly priced. I hope this helps some of you that don't have a problem doing the exchange. It takes only a few minutes to replace though you have to take several parts off. This is the best way to be rid of the aggravation.
Just ordered one. Too cheap not to give it a shot. lol
But who wants to service a $600 brand new lawn mower?
@@c0olj Was curious if this solved your problem. Please post back with info if you can.
If anyone is like me, stuck with this lawnmower and unable to return nor replace, and would like to fix these issues or just truly minimize all the symptoms. @Rus Blair is spot-on! My spark plug boot was NOT set properly (which did not fix the issues) however, I replaced the carburetor and NOW my lawnmower is running like a "BEAST"! Here is the part I ordered online. www.ebay.com/itm/For-Briggs-Stratton-594529-Plastic-Metal-Lawn-Mower-Replacement-Carburetor/292623238663? - "THE POWER IS YOURS"
I also followed the advice in this string. Ordered the recommended carb from eBay...took 15 min to install and no more issues. Also re-gapped the plug.
Thank you for posting this, looking forward to your review, hopefully it works out.
Thanks man! Thanks for watching and commenting!
Yep - I have 21387 model and have noticed the sputtering. I’ll have to double check the plug boot and see if that helps. Thanks for posting!
Hopefully it works for you! 🤞🏼
I reseated the spark plug and am still having the same issue. I really enjoy the electric start and the smart stow. This is a tough decision. I’ve had the issue every mow.
I returned and got the model with the Honda Motor. Runs like a dream now!
I also have this issue, big surprise, and I initially thought it was bad fuel, a bad spark plug, the sp boot not seated, etc. But, after reading all these responses I realized it had to be something in the design. After taking a look, the governor is super sensitive and feather-light with movement. There is a bump-stop on the carb body that keeps it from going to low or two high in its range. This is where I added a small o-ring as to not allow the governor to fall into the low-fuel/sputtering range. So far, this has helped significantly, I can run into trees, go over lumpy spots and never get the falling on the face stumble that I used to get. It does stumble slightly, but nothing like it used to. So Briggs and Toro need to issue a carb body with a wider bump-stop or reduce the sensitivity on the governor. For now an o-ring works for me. If I could post a picture I would...
What size o-ring did you use? This is on the carb body & not the needle on the float, right? Could you tweet a photo of your solution?
This the spot (top of carb body):
twitter.com/ryanwfrederick1/status/1284644510048411659?s=21
It is on the carb body. The oring was about 1/4” in overall diameter. I posted a picture on the Toro.com review section for this specific mower.
Thank you. Found your image. Exactly where I thought you meant. Will give that a try very soon.
@@ryanfrederick1014 So, did adding an o-ring solve your troubles? I was considering getting one of these. Leaning toward the Honda engine but I like the fold-up this model has.
@@dialtone30019 I felt a small improvement. It wasn't enough to satisfy me. I opted to replace the carb with the one linked in one of the other replies; No issues so far on a couple mows. Cautiously optimistic that solves it permanently. I would not buy this mower again.
I just bought a Toro 21837 and used it for the first time. I had an issue with the motor sputtering and it even cut off once. I was mowing in an area of very thick St. Augustine grass that was overdue to be cut. I thought it just choked out on me. But I'm glad I viewed this video and if it happens again I know what to try. I also had an issue with the rear wheels locking up when I needed to back the mower up. I actually had to drag the mower back since it wouldn't withdraw otherwise from tight areas around flowerbeds. Other than that I got a great cut on my front lawn but set next to lowest level it didn't do much on the bermuda grass in my back yard.
Cool, this is the same engine I have on my Husqvarna 3100 pressure washer and it too had the same issue. This fixed it... it was my fault for unplugging it and not fully pushing it in .
I love the 60V version of this mower. Quality mower!
Just purchased lawn Moore a week ago have used twice same thing is happening sputtering randomly. Will try your suggestion thank you Jim from Chicago Illinois
Any luck? Hearing mixed results with this “fix”. Hopefully things are running smooth for you!
Nathan Watne Sorry to say did not fix issue. Brought lawn mower back to dealer they are working on it now, it has been seven days. Will update as soon as I know more
@@jimlalond8165 I have the 21386 Super Recycler with the Briggs 163cc engine and I went through a few things and I changed the plug gap to .020 in and the sputtering has gotten better. It only happens over rough terrain.
The issue is with the fuel tank vent nipple. When going down hill or bumpy terrain, fuel will spill out of the vent nipple into the air filter causing it to flood it and run rough. I ended up putting a piece of fuel line tubing on the vent nipple and made an inverted loop out of the top of the air filter cover next to the release clip and then back down into the other hole next to the filter cover clip. This way fuel cannot leak into the filter but it still allows vapor to vent from the tank.
@Rob C I'd love to see a couple pictures of that. Completely fix your issue?
Ryan Frederick it didn’t fix it! I think it’s definitely an issue with the springs at the carb.
My 21387 should arrive today. I see peoples comments to buy the Toro engine. Well, Toro no longer offers their engine. They now only offer the Briggs and Honda engines. I hope I do not have any issues but have the bulletin number you guys have provided to take to the repair shop if needed. Thanks
Unit arrived and I called the dealer with the serial number to check to see if it fits within the bulletin guidelines. He said mine was a 2021 engine and not listed as needing any repair. Hope for the best now.
I just got mine but haven't tried it yet. I'll see tomorrow. I'm sure the dealer checked it over before they gave it to me, but i'll have to see.
Same and I even tried to extend the fuel tank breather in the air filter box. If you open the air filter box up there is a little molded piece coming off of the fuel tank. I added a piece of fuel line to divert the fuel to the bottom of the filter box. I still have the issue but this may help others. I have the 163cc B&S model, but the issue is on both B&S super recycler models.
I got one of these almost new for $80 because the engine had low compression and wouldn't run and would sometimes backfire. Non electric start 163cc version. Found the set screw for the intake valve rocker arm came loose. Did a valve adjustment and the thing ran great until the bumpy patch in my yard. I can even duplicate the bog/misfire by just shaking it while stationary. I went through the carb, re gapped the coil to the flywheel, ruled out the kill switch by unplugging it and shutting the engine off by unplugging the spark plug and re checked my valve adjustment. So far no luck. I actually believe it's related to the ignition system or the newer style plastic carb. When it happens, I get a big whiff of unburned fuel leading me to believe it's a rich condition. One I can't duplicate by shaking individual components like throttle/ choke linkage or wires.
I'd love to hear the end cause.
Good video. I have the same issue. Spark plug boot was not snapped on. It helped some. Still cuts out here and there. If the mower sees certain angles. Or hits bumps the right way. It will cut out. These things for sure have fuel delivery issues. How they didn’t catch this when testing is beyond me. My yard is very flat. I’m debating keeping it for the mulching and personal pace.
I know right? Terrible user and customer experience. Hopefully Toro makes it right with everyone.
I have a toro model (21465) and it does the sputter randomly as well so I pulled the spark plug boot off and then put back on until I heard the click. Will have to wait and cut the lawn a couple of times to see if that takes care of the issue. Thanks
Just saw this post. Same problem with my brand new super recycler. The spark plug connector was not pushed all the way down. Confirmed. Pushed it all the way on, heard and felt click of connector going over plug.
I did the spark plug boot and found mine wasn’t connected. I pushed it on until it clicked. That helped some, but didn’t solve the problem completely . Mine acted as if it was flooding itself out. I noticed a puff of black smoke and smelled gas. I opened my spark plug gap to 025
and mine now runs flawless. I will follow up with this after a couple of mows to let you know if it’s a permanent solution.
Update 6/5/20 the first mow after adjusting the spark gap it mowed flawless. The 2nd mow after adjusting the gap it sputtered some. I mowed with it again this morning and it mowed flawless again, it didn’t sputter when turning around and over bumps in the yard. I do have one dip in our yard that I purposely went through to try to make it sputter, and it. It did instantly recover and I had no further issues for the rest of the mow. I can’t say adjusting the spark plug gap is what has made it run better or if something has been sticking and working it’s way out.
Very interesting! Fingers crossed that fixed your issues!
Hey!!! @ *look*@ i found the problem!
Its the connection on the carb to the engine. Its such a cheap sleezy connection that the carb bounces around and lets in air. Ive temp fixed mine by just tightening the screws on the air filter shroud. Ill work out something permenant later
Tried this, but didn't work
Would u be kind enough to send me a picture of what ur talking about? I have the same issue unfortunately
It worked temporarily. Stopped bogging down on bumps, but after 30 mins of use the engine flooded. Im getting rid of it for a toro engine
The problem with the B&S 190cc engine is the nipple that connects the fuel tank with the air filter housing. Fuel splashes from tank and saturates the air filter. The saturated air filter affects the auto choke and results in the engine surging/sputtering
Great vid man 👍🏼
Thanks, brother! Appreciate the support!
I think some also have the situation that have the filter with the two cycles on the underside of it the airbox has a fuel tank vent in the air box and when over filled or possibly other situations fuel leaks out and soaks the air filter.
Thanks for your post. After seeing the post I took my Toro 21387 in for service and Toro allowed for the dealer to install a new carburetor under warranty. My receipt says the carburetor was replaced per Briggs Service Bulletin DSB-1114. My mower no longer sputters when going over bumps with the new carburetor installed.
The dealer worked on my under the service bulletin and said they replaced the carb, but it looks the same with the vent tube that goes to the gas tank still. Is yours the same? imgur.com/a/WOy6UdT
@@davidunderwood3210
My carburetor looks the same as in your photo, but that line from the base of the gas tank to the carburetor is not a vent - that is how the fuel is delivered from the gas tank to the carburetor. There is a vent from the engine to the carburetor (the upper hose on the carburetor) that I assume is a crankcase ventilation line like a pcv in a car engine.
Mine does it when I turn left and lift it to turn. When I start mowing again... sputtering
Same issue on my aunt's 20339 smart stow junk (not super recycler, just regular recycler 22"). Was like that the day it was bought maybe 6-7 years ago. The spark plug boot "fix" didn't fix anything. I believe on her's it's a defective carb. I tried getting Toro to fix it under warranty and they refused to stating basically it was user error and that the gas tank was probably not full enough when it was sputtering. Toro's a shit brand anymore IMHO. Despite that, I had to buy a new one for myself in a pinch last year beginig of mowing season and got the 21442 on sale and I had figured I would have to return it. But so far so good on the 21442, mean as far as the engine goes, it does have it's minor issues that toro has always had, like shitty bag interface.
So frustrating. Glad to hear you’re having good luck!
Have the sputtering issue on my 21387 as well. Spark plug wire is tightly seated. Any bump, sudden change in direction or tilting will cause the problem. It seems to get worse as the engine warms up. I added a breather hose onto that gas tank nipple and ran it outside the air intake. This helped but still had problems just not as frequent.
Ok, I just subscribed. I have been looking at this model to replace an old super recycler that I have. I'm also leery of some some of the bad reviews, gas puking out of the air cleaner, and rough running. Since you spent your own money, your going to probably be a little more honest in your appraisal of it. By the way, I already know it cuts great on short grass. If you want to really do a review, let your lawn get a little overgrown before you cut it. I'm mostly interested in how it mulches at that point, and if it dies out in longer grass. Not everybody can mow on a set schedule! Thanks
Great input, Steve. I have tested out on a decently over grown cool season lawn, and it runs great! No hesitation and gets right through. The left over clippings aren’t as clean as a shorter lawn, but a lot better then my old Husqvarna. I’ll try and get some video of this for the review. Thanks for stopping by!
So far so good with my 21387. Only little thing but its normal here it gets harder to start when the temperature gets cooler like it does here in late fall. Or if I leave it sit for weeks. Other than that its been a good mower. I've never been for the idea of mulching until I got this mower. My dealer reminded me a few times that its one of the best mulchers out there. My only complaint about it is that the battery box cover doesnt stay on. We'll deal with that the next time I go to the dealer for something.
Just a follow up I tried adding the spring but float design wouldn’t allow so I put a “O”ring on stem of needle to force the needle up higher, tighter to seat. It put float at a lean level but tried it anyway. I cut the lawn in same manner I always do. It only sputtered once and I think because it was on a side hill and ran bowl dry. But other areas where it normally would faulter nothing. I’m going to look for some thinner “O”rings to get stem tighter and closer to the right float level. Only draw back I had was restarting, it took longer to start but again I think because hardly any gas in bowl. Also going to look for one of the ultra light springs on newer float needles, I don’t have any here but going to check with a buddy of mine.
@J Fox Link to a couple pics of that if you can. This will be my first time taking apart a carb. Love to see a few pics of the actual machine.
I wont get back to it till the weekend I’ll figure something out with pics
@@jfox9317 Did you do this yet? How did it work out?
Been messing with it tried float needle from 550ex but it’s a little to short. Tried e clip on needle stem but it wouldn’t slid up and down very well. Oring worked best but can’t find any skinnier. Went to dealer buddy and he’s only had one with sputtering and Toro replaced carb under warranty. That fixed it he says, so definitely carb issue not electrical. I’m positive its float related but thats just me.
I’m still gonna get, it just to hot, grass isn’t growing, and I’m to dang heat lazy!
Wished this had fixed my issue. It’s still occurring
DUH!!
Nice mower!
Thank you!!
I was hoping the spark plug cap would solve the issue, but it didn't. I took my model 21386 back to the dealer today for service.
mine clicked when i pushed but will still sputter.. mostly bumpy areas of my lawn will trigger it
Yep, same here
@@1128brandonmckinnell Same
Make sure you're not over filling the gas tank. I was. The manual tells you to not go to the top. I imagine this causes gas to be fed through the vent by the air filter.
@@c0olj Speaking of the vent from the tank to the filter - do you have anything on it? Mine looks like there's a part missing and just is there open into where the air vent is. There's nothing to keep dust from going on there. I took a pic - let me get a link up to show you. I'd love to know what this looks like on other folks' mowers.
@@gary102673 From what I've seen. Everyone just has a plastic "nipple" that goes into the air filter housing.
I called two different toro dealers in the Kansas City region and they basically said 9 out of 10 times were going to blame this on bad gas and then the service isn’t covered under warranty. Brand new, out of the box with new gas and they still believe this will be their findings. Can’t believe after 15 years with my previous Honda I went to a damn toro and it appears we’re all stuck. With just the numbers of people on here complaining of this issues. There should be a warranty recall for toro to fix this issue.
It's not toros problem...its briggs. That's why toro went with there own motor. When it's a warranty problem Toro deals with there own motor. That's the reason Ariens snowblowers went with there own motor. They dont have to deal with other manufacturers when there's a problem.
Just unboxed mine today. First start and run were flawless, as one would hope. I ALWAYS run Seafoam in my fuel with some in the gas can and a splash in every tank. Also never use any fuel with ethanol.
I chose the the Briggs engine and electric start for it's slightly larger size and the Toro engines are Chinese made. Good engines and the mechanics have zero issues with them, but I will do what I can to avoid Chinese products. It's as simple as that.
Best wishes and happy mowing with whatever you choose.
Good info, Wade. Hopefully it treats you well. I love everything about this mower, minus this sputtering issue. Thanks for commenting!
Have you still had good success with the Seafoam in your gas? I've got the same mower and would like to try this option.
All three brands are made in china. Get the Toro motor.....mine runs excellent.Purrs like a kitten. Plenty of power.
Thanks - will try that on my new mower - find also that it doesn’t want to restart right away in hot weather- I have to let it sit for 10 minutes. A huge waste of time.
In Spring 2020 I found it to be the carburetor. After replacing spark plug & air filter as well, turned out the carburetor has a super tiny pinhole that had a speck of dirt in it that needed picked out with a sewing needle. NOW that I'm seeing this in Spring 2021 and having sputtering issue after just 2 cuts. Wondering if my mower falls into that faulty carburetor issue the person mentioned below?
I bought two or these. The first one poured it's first tank of gas right out of the bottom of the motor and would not turn over, right out of the box! My guess is something was left in the cylinder, not allowing the piston to move and a gasket was not seated properly. I took it back and got another one, 21387. I had the bogging down issue that, now I'm reading, seems to be common. Opened the box, charged the battery, the next day, mowed with it for about 5 min then it bogged down like I had just hit a tremendous amount of grass. The electric start would not do anything after that. Pulled the cord and it would turn over and run for about 5 seconds before it would die. Would not start after that. Called Toro Support. They said to take it to an authorized repair shop. They would examine it to see if it was a manufacturing defect or not. I asked Toro if the authorized repair work is also warrantied. They couldn't guarantee anything. Didn't sound too good to me. Took it back. 21387 = pain in the ass, right out of the box!
This might just be an engine break in issue. I bought this mower a month ago and had this problem out of the box. It never stalled, just acted like it wanted to. Fast forward 6 mows and now it's fine.
that's good to hear. I wonder if most people reporting the issue have mowed with it more than a couple months before returning it.
@@chetbellphoto I've mowed with mine 6 times now. Each mow runs about 45 minutes. Still having the same problem. It will run fine, then starts missing. The missing will increase in frequency/severity until it sputters a bit and then starts to run fine again. Repeat ad nauseam. I have noticed bumpy spots in the yard exacerbate the situation, as others on here have also posted.
I too just bought another Toro 21387 from HD on 5/14. Did all the prep stuff, non-ethanol gas etc. It was better than the 1st 21387 but it skipped, sputtered, poofed a only few times and 1 time seemed it was running out of gas,but recovered. The cut is perfect!, BUT what to do? And YES I checked the spark plug wire to be sure it was clicked into place.
Such a tough decision!! I love the mower but is the sputter issue something that can be over looked? Disappointing a mower in this range has these issues. I’m going to run it through a few more cuts before deciding on what to do. Thanks for commenting and good luck!
Nathan Watne replace the spark plug and increase the rpms
Exact same issue here. I just checked my mower and was able to push the plug farther in until it clicked/locked. I’m hoping that clears things up.
I should add, it was definitely loose from the factory. I could push it in maybe a half inch before it locked in place.
Follow up, the plug did not fix the issue. The local dealer has it now and Toro is sending a new gas tank to install as part of a fix.
Sounds like if you purchase a new one it may already have the upgraded carb since they can search your serial # to see if it is defective or not. I'll be purchasing one here in a few weeks and would hate to bring a brand new mower straight to a Toro dealer. Anyone have any advice when picking mine out to tell whether or not it's an older production or not? The Depot may have some older stock they want to push out now that it's spring.
Where do you check your serial no.??
Didn’t solve the issue but definitely needed to be seated properly
This is driving me nuts. I had mine to the dealer once and they said nothing is wrong with it. If I rock the mower back and forth I can almost kill the engine. That has to be a float and fuel flow issue?
Having a similar hunting/surging issue with mine. 3rd time using it, and only starts when I hit the thicker more moist grass. When it starts the hunting I let it idle without mowing any grass and it clears up after 15-20 seconds. I bought this thing for the 190cc engine thinking it would power through the grass that would make my old Honda stall out. Will try the spark plug wire check but I’m thinking I’ll have to find a dealer and bring it there. Not impressed considering this thing was over $750.
Super frustrating, man. Good luck!
My spark plug cap was not seated properly from the factory when I took the mower out of the box. I fixed that but still feel the mower is not working at optimal rpms. Has anyone had issues with the mower leaving too many uncut grass clippings or mowing unevenly where you have to go over that section again?
Hello Thanks for your Video, So finnally did you find the problem?? what it was???? and how did you fixed??? Thanks again
What is the Facebook group that is discussing this Mower. I just got it, and it did sputter (almost stopped once) on my first mow
Just picked up this mower and am having horrible sputtering issues. I can’t even make it one pass with the mower almost stalling. It’s so bad it sounds like it’s out of gas. I tried this fix and didn’t have any luck. Really disappointed with the poor quality control, I will be returning.
Sorry to hear this, man! Agreed on the disappointment. Hopefully you fine a new mower that works well for you! Thanks for stopping by and commenting.
Purchased a new 2020 super recycler today. Pushed the spark plug boot a bit harder and what do you know it snapped right in. Hopefully this helps avoid any issues. Thanks!
The plastic carb is a bit problematic as well. I’ve seen where the physical choke arm doesn’t have enough clearance to close during start up. Go Hawks! :)
Very interesting - thanks for sharing! Haha fellow Iowan or just a hawk fan? :)
Nathan Watne fellow Iowan, I’m east of you probably :). I have a collection of lawn mowers, I think I have a problem!! Nice video tho
Nathan Watne this guy explains it decent czcams.com/video/aNi9sJA4PFI/video.html
@@DeliciousBass01 That channel is great, couldn't recommend it more. Should have checked there myself.
Awesome!!! Im trying this!!
Small engine mechanic here. I have ran in to many design flaws on these newer briggs engines, so Im not too surprised that people are having issues. I have many of the newer briggs come in with carburetor issues. On most small engines, cleaning out the carburetor would work fine. I find that it only works 50% of the time on the newer briggs. Usually, the carburetor has to be replaced. Very poor design. Briggs and Stratton does not make reliable engines anymore. Honda is the way to go. My next mower is likely a super recycler with a Honda.
Good to know, Andy. Appreciate you sharing your knowledge! Disappointing all around. Thanks for commenting!
Hello, I purchased the TSR model 20382 recently with honda Engine when it went on sale spring 2020. I thought about buying one of these 2020 models (cool black look) but glad I went with the Honda engine .
I been happy so far.
I have been using my 21382 Super Recycler for several mows and its been flawless. Mulches so well. The clippings are so fine that I never see them on top of the grass. Engine always starts on the 1st pull and has never sputtered or stalled during a cut. My grass has never looked better. So glad I bought the new SR with the Honda engine. I would advise others to go with this model over the Briggs 190cc. Or if you have this Briggs engine see if you can return it for the SR with Honda engine. You don't need electric start as it fires up so easily by barely pulling. Smartstow is nice, but not a deal breaker. Plus the blacked out "Darth Vader" mower looks so bad a**! When you pull it out of the garage your neighbors know you aren't screwing around with some battery powered play toy!
MAK1975 glad to hear this! I’ve heard similar reports and suggestions to go the Honda route. Hope it last you many years!!
@@user-jc4hf6yc8t I bought the same one as you. Im super happy with it.
It’s not sparkplug it’s the float. It needs a stabilizer spring put on float. Tecumseh had same issue on theirs years back they started installing stabilizer springs on floats and it cleared up. Float flops around to much let’s to much gas in engine stalls or chokes out. I have same mower and issue just got it last week gonna put spring on this weekend. You can google Tecumseh carb stabilizer spring and look at pictures.some newer carbs have ultra light spring right on top of needle to push up on float needle a little to keep it from bouncing around. I’m gonna tear into this like a banshee. Pissing me off too but I’ve got a bunch of loose used parts around from small engine repairs.
Please keep us updated with how it goes
Experiencing the sputtering with my 2020 Toro with Briggs & Stratton mower. Checked the spark plug wire, and it’s seated properly.
Mower doesn’t have power. Used my Craftsman push mower with a 160cc Honda engine today. The Honda ran smooth strong.
Disappointed with my Toro, a premium mower with a sputtering problem.
Any insight would be appreciated as taking to my local Toro dealer is my last resort.
Haven't had any sputtering issues, but do have a starter problem. Pull cord works well, and I do have 12.7 volts in battery. Push blue starter button and starter does not start mower. I've had this mower, model 21387, less than 8 months. Any comments are welcome.
Have you charged the battery? Should of came with a charge cable that you need to plug in every once in awhile.
I have the same issue with the electric start. It turns over fine, but it won't fire up. I found that pushing the start button for a second or two, and then stop, then after 2 or 3 seconds, it'll start right up. I'm gonna try pull pulling the rope once, and then try the electric start. It shouldn't be that way, but I hate to have them try to fix it. Every one I've seen is the same way.
Interesting. I spoke with the head wrench at my local Toro dealer. He mentioned that the Briggs & Stratton is not a great engine, and he actually prefers the Toro engine. He claims that they have had unbelievably good luck with them, and they are relatively easy to work on compared to the Briggs.
I’ve heard others say the same thing. I personally have had good look with B&S, but I’m not a small engine expert. Thanks for the comment!
I have a 2013 regular recycler model 20374 with the Toro engine it han been flawless. I would like to replace it with a super recycler when it wears out. I'll probably go with the Toro engine again.
Even better, go with the Honda engine. Briggs and Stratton makes junk.
Can't SmartStow if it isn't the B&S engine though.
@@jfabritz smartstow shouldn't be the main reason for buying a mower. 1st and foremost it should start and run properly. Reliability and mow quality should be the top priority. Its just like the electric start. It's a nice to have, but not necessary. If you get the toro SR with the Honda engine you barely have to pull it and it starts flawlessly. Unfortunately the new B&S engines on these new Toros have all sorts of issues right out of the gate.
I just bought the 21386 yesterday had this happen to me the very first mow. Called the local Toro repair shop and they suggested it might be water in the fuel. Not sure if that'll fix it but kinda disappointing for a $500 mower that has a lot of features I really like. I have 30 days to figure out if i want to keep it or return it, time will tell
Agreed. I wish Toro would admit to the issue. If you google it, it is a common issue. However each dealer has a different recommendation and/or theory.
Does anyone know the engine speed (rpm) for this mower/Briggs engine combo, and how to adjust? I'm convinced mine is running at a very low speed. Thanks!
Thanks for the video. I have the same model and same problems. Including the spark plug. I’m thinking the main issue might be the governor? Maybe the spring is too loose? Why? I noticed the sputtering (rpm drop) happened mostly on uneven terrain. Then, while mowing yesterday, I lightly tapped a fence post with the front of the mower. Sputtered bad. I repeated the same motion/tap a couple of times. Same result every single time! Try it yourself. Moving forward, gently tap the front wheels against a wall or something. Seems like that little but sudden change in momentum moves the arm/spring causing the rpm drop.
Dang, that’s very interesting. I’ll have to test that out. Thanks for sharing your experience with the others!
UPDATE: Took it back to the dealer today. They are not sure if the governor is the issue. But they are sure of this: Any sudden change in momentum/direction is causing the fuel to slosh in the tank. In turn, this is causing fuel to run out of the fuel/air vent and directly onto the top of the air filter and into the lower carb.... causing the sputter. This also explains why some owners see fuel coming out the bottom of the air box and onto the deck. After closer inspection, it appears there should be some sort of cover or nipple on the end of the vent preventing the fuel from coming out? Maybe a part is missing? My dealer can not find a schematic of this Briggs yet to confirm. - Ended up returning and upgrading to the Honda engine.
Thanks for the update. Sorry to hear you had to go through that mess. I’ve heard great things on the Honda engine. Best of luck!
@@jameprice8904 This is the conclusion I have come to, gas spilling into the air filter. I put a length of fuel line from my RC truck to act as a breather hose. This does help the sputtering problem. But mowing sideways on a hill will spill gas out the same.
Is this what you're seeing? I'm hitting the dealer up again tomorrow. I recorded the sputtering with my cell phone today.
drive.google.com/file/d/1nxWust1eYEZriMXjzhPIAgnPkCXiv8lu/view?usp=drivesdk
I have the 21386 (pull start) and it does this also. I made sure the spark plug was connected properly today before mowing and it didn’t fix the issue. I initially thought the octane of gas or quality of gas was the issue but that hasn’t fixed it either. I’m wondering if there is a break in period.
Dang, sorry to hear this, man! Did you hear the clicking noise by chance? I’ve also heard that the spark plug boot has been on cricked so the connection can never fully seat. If this was the case, I don’t think you would ever hear the clicking noise. I’d probably run it past a toro dealer and have them take a look. Hopefully the fix is easy enough or you can get an exchange or refund!
Yes I heard the click. I actually pulled it off and reclicked it twice to make sure. Though I will say, this is my fourth mow since getting it and it does not run nearly as rough as the first run. I’ll probably reach out to toro, if I get a solution that works I’ll provide an update.
@@dustinnorth6603 the issue isnt with Toro, its with Briggs and Stratton. They make junk engines.
@@andybub45 - No they don't. I've had Briggs & Stratton engines for 30 years. They've all run strong. I've got a Briggs & Stratton rider that gets used for about 4 hours a week for the past 10 years. Runs like sewing machine. The rider I had before that fell apart around the still good running Briggs and Stratton. My tiller also has a Briggs and Stratton, been using it for ages. I've heard that B&S make junk engines, I've never experienced it. They've been solid to me. You can find bad engines in all makes.
Ok so update. Toro specifically states they do not provide mechanical help and you must contact an authorized service dealer. I called multiple and none said there was any updates from Toro on this mowers issues. Also their lead times for service were avg 6 weeks. Sputtering got worse so I decided to return it. Have been seeing more and more reports of people having the same issue with this mower so I got a Honda HRN and it is running perfectly so far. Not as smooth a ride as the toro in regards to the of lack of “suspension” and the drive system but waaay more enjoyable because it doesn’t sputter and almost die constantly.
What is the engine model number? I would like to make sure it has a cast iron cylinder.
PS: I just noticed one thing that threw a bucket of water on it from my perspective. I want electric start, but their most expensive homeowner lawn mower does not have blade stop. That's nuts! They understand little of how many times people change the bag in the fall when they are vacuuming up leaves with their lawnmowers. I don't want to press a start button every time on a mower that doesn't even charge its own battery. Adding an alternator like generators have would cost about $5. It's a coil next to the flywheel, with 4 small diodes and single chip regulator.
Thanks for let. I had the same issue on my first mow. Hope this works. I did not want to have to return the mower.
Hope so too!!
Update- I commented before about the fuel tank vent nipple leaking. I capped off the vent tube completely and drilled a small hole into the side of the gas cap. This created a new vent. I drilled the hole on the side of the cap closest to the air filter box. This way when the mower is stored in the upright position, the hole is on the top to prevent leakage. The mower only surged twice over rough and hilly terrain. Also, it seems to get better as the engine warms up. Definitely think there is also an issue with the auto choke on these things. I am going to try a new carb as well that was suggested in the comments. We’ll see what happens. FYI- toro model is 20340. Not a super recycler but same engine.
Did this fix it?
It was less frequent, but still have the issue on occasion. Haven’t been able to reproduce the issue the couple times I’ve taken it into a Toro shop. Frustrating.
I just bought the same mower. Sputter when jossled around. I believe the plug wasn't plugged in properly. Now it is. I thought everything was fixed until I reached my front yard. Started spitting when I lifted the front wheels off the ground to turn the mower. Checked the fuel tank and had about 3/8 inch of fuel in the tank.. I filled the tank and the problem stopped. I think part of the problem is fuel slosh.. The pickup is going dry. I'll monitor it and see. Thanks for the video
After another mowing the problem is still there with full tank. I believe the problem is the governor..
John Murphy II really think your likely on to something here. I’m still having the issue even after attempting the fix mentioned here. My doesn’t start sputtering until I’m 3/4 of the way done so obviously down on fuel.
John Murphy increase the Rpms...spring is located behind fuel line...bend the tab that the spring is connected too. They ship these mowers with rpm way too low.
Thank you for the follow up video Nathan! So, if you had the option to do it over, would you stay the course with the 190cc B&S (21387) SR, or with you go with the 160cc Honda (21382) SR?
From what I’ve read and heard, the super recycler with the Honda mower is probably your best bet. Honda has a good track record. One thing I would do over is buy from a Toro dealer rather then a big box store. The dealer has a better line to Toro.
@@NathanWatne Thank you for the speedy response and feedback. It's review content and follow up videos like yours that help people make educated decisions with their money in a world of finite resources. Cheers!
Thanks, man. Appreciate the kind comment. Best of luck whichever mower you choose! Thanks for stopping by.
Thanks for the insight. It is confusing to choose which model with so many variants of features. I wanted to go with the top-of-line matte black model, but come to find out, it does not have the Clippings Accelerator wings that every lower SR carries.
It would be nice if they sell something in the future with all of the bells and whistles. It is the Cadillac of lawnmowers after all.
@@NathanWatne I returned my 21387 for the 21382 with the Honda engine for an even up trade at a toro dealer, and I'm regretting it. The Honda is very loud and underpowered compared to the Briggs engine. I've never heard a Honda engine that loud. I'd rather have the sputtering than the very loud engine. Another thing is the Briggs engine has a gas tank with a huge filler hole which made it really easy to fill the tank. The Honda engine has a very tiny filler hole and it's really hard to fill.
Hello all,
Could someone share the Briggs and Stratton model number for the electric start version? I'd like to see if I can get my hands on one for an old Toro repower. I had a similar experience with the previous generation 190 Pro series with the longer air cleaner housing. The choke was getting stuck open initially. Similar to the video link in this reply thread but not getting caught on a bracket. After actuating it a few times and putting some WD on the choke valve shaft it worked fine for a while, then ended up getting stuck closed. So it went from hard starting to normal run to great starting and sputtery run when warm. The choke thermistor/plastic choke linkage/throttle shaft set up on the previous gen is probably mimicked on the newer gen ones. (Haven't put eyes on a new one yet so not sure)
Good luck to all who have the sputter. The machine looks really nice otherwise!
21” (53 cm) Personal Pace® SMARTSTOW® Super Recycler® Electric Start Mower (21387)
I’ve had the same issue since the second mow. Now it seems like it’s just bound to happen for no reason. My lawn is pretty flat, I’ve never had this problem in any other lawn mower, other then just running out of gas.
Just feel let down at this point, it might happen just once or twice during a session, but I’m using premium gas and a new lawn mower, this shouldn’t be happening.
Calling the dealer tomorrow for a solution. See what the deal is.
Keep us posted
Dropped off at the dealer yesterday. Waiting to hear back. Said 24-48 hour turn around time. Will keep you posted
Just for my own sanity. I let the lawn mower run for 15 mins. Then did a couple passes. I find that once it’s warmed up it has these issues. And that’s what I told the dealer.
Dealer gave the carb a cleaning, even though I have used it 5 times, they also blew out the gas line. Said they ran it for 25 mins on Friday. Let it sit over the weekend, fires it up on Monday, ran for over 35 mins, no sputter.
Picking it up tmrw and cutting the grass Friday. We shall see if they fixed it.
So just brought it back from the dealer. Cleaned the carb, flushed the fuel line. Dealer said if I bring it in with the same issue, they would probably charge me next time. I said if I have to bring it in next time, I’m returning it. Just cut my grass, no issues at all. Used the highest octane gas I can get, plus a brand new fuel can. I’m stumped
@@bm5666 I think if I purchase one I'm going to just get the toro engine or Honda engine. I really wanted the 190cc smart stow but I'm not willing to take the chance.
I used the Super Recycler for the second time today and it didn’t sputter. The difference today was that I didn’t fill the gas tank all the way to the top. I mowed with what was left from a few days ago (when the tank was full and it sputtered), so it probably had a half tank today. I don’t know if there’s a correlation. I went ahead and ordered a new carb on eBay anyway for $11; part 594529.
How's the mower sputter holding up with the ebay carb?
Would you switch to the Honda engine that toro has? I was looking to get the super recycler with the Honda engine. Thanks for the video.
I bought the new 2020 Super Recycler with Honda engine and I love it. I debated between this Briggs 190cc and ultimately went with the Honda engine. I previously had a 12 year old Recycler with Briggs 190cc Engine and it is still going after 12 years. However reading the comments on this new Briggs engine on the new SR it seems some are having issues. The Honda starts on the first pull and is so smooth. I'm from Milwaukee so its hard not to choose the Briggs engine as I am generally a loyalist. My snow thrower and pressure washer both have Briggs Engines and they've been rock solid. Its too bad these new Briggs engines are having QC issues. I need to be mowing not having the mower in the shop getting fixed!!😀
@Jason - that may be an option if I don’t keep this one. So far so good though.
@Mak - I agree with you on past experience with B&S. I’ve had a few different things with their engine and it’s treated me well. Disappointed in this issue though.
Thanks both of you for commenting!
@@user-jc4hf6yc8t mine sputters on rough areas only, but it's pretty bad. It also doesn't start very good. It takes 4-7 pulls when cold. It's going in for service next week. I'm guessing they won't be able to get it fixed though, but I hope they do. Other than the left rear wheel tracking grass when mulching, I love this mower. But it needs to start and run better. Not sure if the dealer will exchange it for the Honda engine, but if they can't get it fixed, I feel like they'd have no choice.
@@alheiman9525 I would see if they would replace it with the honda engine model. I would highlight the widespread engine issues with the B&S engine. I assume Toro is aware of these issues as well. Wouldn't hurt to ask. For a brand new $600 brand premium walk behind mower you shouldn't be dealing with these engine sputtering problems.
Returned mine and got the Honda engine. Honda runs great but seems like it has less power than the brigs and doesn't cut as well as my older SR4
8000SQ ft with a 21" mower?? I just ordered one of these (21387) but my entire property is 8000sq ft. Dude! Get a Toro TimeMaster! %50 less mowing. %50 more time for life. Cheers!
I just got mine I ended up getting the one with the toro engine from my dealer. I didn't want to take the chance with the one with the brigs. I can't wait to cut the lawn
Just purchased the one with the toro engine. Got it home and did two passes to take a little bit off my lawn. Then did one pass on my neighbors over grown yard. Let me tell you I'm very impressed. No clumps no bogging down hell it even stripped good. We'll worth the money. Before I made the purchase I was going to get a used recycler but decided to treat myself to a new 2020 super. So far no regrets I'm tempted to cut my hole lawn tomorrow.
@@alphabets13 21385
@@alphabets13 yea smart stow is cool but the sputtering issue on a 600.00 lawnmower out the box is definitely not. I set my handle at the 90 degree setting and roll it up against the wall.
Hey man, thanks for this video. I have a almost brand new 21386 and I think I experience the same issue. I used it about 5 times now. As you mentionned, it seem to be happening specially on rough terrain which most of my lawn is...
I also hear a strange noise from the engine or the transmission, like a ticking sound when using it. Almost like "a rock in a can" kindof sound. Not sure if this is normal or not, it's my first mower.
Anyone can tell if this second sound is also common with these?
Thanks again
I heard what sounded like a pinging sound like it was cylinder related, but this is my first mow bought new - just assumed break in sounds. I do get grinding and lockup from the personal pace, which really chafes my butt. My older Toro with the personal pace smartstow worked alot better than this one so far.
I'm not sure but I think the original problem is not as bad if I don't put too much fuel in it. As others mentionned, the gas tank has a nipple in the air intake and I wonder if the problem could be caused by too much fuel going in there and like almost flooding the engine when running on rough/bumpy ground. I think it doesnt do it as much if I dont run with full fuel tank.
I used my 21387 for the first time this past weekend and had the same issue even though I made sure the spark plug wire was properly seated. I really don't want to go through the hassle of returning it, any updates on this?
Just used it for a 2nd time after re-seating the spark plug wire, it didn't seem to have any effect on the performance, in fact it seems to have gotten worse.
@@blackswan3585 I just picked on up from my local mower place 4 days ago. First cut on Saturday and within 5 minutes it started to miss. Three times during the cut I thought it was running out of gas, but the tank was at least half full when I checked. So same problem with my 21387. I just took it back to the dealer today. Left it with them to look at because the sales guy had a crazy long line, but if they can't get it resolved, I'm not keeping it. Would came here to see if anyone had a solution yet, but haven't seen one.
@@gary102673 Same problem over here, I see the same report online with the smaller CC smart stow. Took it back, dealer cleaned carb. Stutter is just as bad as before. Pretty pissed about this 21387, I would not get another with the smart stow feature.
I spent close to a month trying to find another fix or solution from anyone too, but no avail and Toro customer service is nonexistent so I ended up returning mine this afternoon, pretty disappointing.
Man that sucks! You’d think a $600 mower would be in better shape. Terrible deal.
Have you had any more issues since the spark plug boot “fix”
I have had it happen to a lesser degree twice since then. I’ve mowed several times without any issues. Taken it into the dealer; and they couldn’t find anything wrong with it. Still monitoring.
@@NathanWatne you gonna have problems with it
It's not a fix guy.
I've had my super recycler for just half a season and it wont start anymore. It ran fine the first couple of months. Then it would start and stutter then just wouldn't start anymore. Suggestions on fixing it? Anyone else dealing with these issues?
Sorry to hear this! I’d try and find a local toro dealer. There is a warranty on these mowers. What you’re experiencing definitely isn’t right. See what they say.
Anyone find a fix?
Is it the briggs and sputtering engine?
hopefully this will help someone out . A carb issue is always possible but i dont think thats the case here. Your problem is the AUTO CHOKE , the thermostat feature of the auto choke is faulty. Whats happening is the choke butterfly is not staying open and restricting the air flow causing it to run rich aka the sputter. Every time you hear that sputter its because that butterfly is slightly closing . You have to buy the whole new muffler because the thermostat is apparently a part of the muffler . Auto chokes are the worst thing ever to happen to small engines , hondas also have issues with their version of the auto choke . Im also disappointed with this mowers design , dear toro if you are going to sell a mower that has constant issues at least make it easy to take apart. having to constantly unscrew that air filter housing is such a pain in the ass.
I bought a Toro lawnmower is 2019 and it just died. During the 3 seasons that I had it, it was absolute garbage. I paid $500 for it. Cables always needed adjusting, wheels are wobbly, stalling when turning or backing up. I contacted Toro early on when I got it about a minor issue and never received a response. I implore you not to buy Toro products. They used to be great 20 years ago. (My prev mower was a Toro which lasted 15 years.) Never again.
Toro corporation says briggs has the fix for 2020 models 21387 and 21385. Toro not sure what the fix is yet. Call Toro Corporate. Recall not listed at this time yet. They did tell me to take it to a dealer. Dealer is to call Corporate.
Thanks for this update! I keep coming back here looking for a silver bullet. I may try calling a different dealer. The one where I purchased the mower just doesn't seem to care since the thing runs ok 99% of the time. But I have several birch trees in my yard, and the bumps going over the roots are still causing issues. I tried replacing the carb like mentioned in another comment and that made things worse - the engine would just surge up and down in RPMs no matter what tension was on the governor spring. With the original carb I have two things happening...the engine tends to miss fire periodically (no backfires, just missing), and the governor tends to surge pretty easily. If I tighten the governor spring to make it rev higher, it starts missing and eventually sputters and almost stalls - it will also start surging if I make it too tight. If I reduce the tension on the governor spring the missing stops and it generally runs smoothly until I get to a bumpy spot. But the point at which it runs smoothly seems like kind of a low RPM, so the cut isn't that great and it doesn't pick up all the leaves that may be there like my old mowers have. So while I've got it generally running, I'm still not satisfied it's running like it should. Incredibly frustrating.
Another thought on this...would they really do a recall for this? I don't see a safety issue here...the mower just runs like crap. I'm not sure we'll ever see anything show up as a formal recall. This is something I"d expect to see as a Technical Service Bulletin (or whatever name Toro gives stuff like that).
I had the same issue and according to my local dealer Toro has issued a service bulletin to replace the carburetor on these specific models. When I gave him my serial and model number, he confirmed my unit was affected. I took it in to them for service and they replaced whatever was required per Toro. I haven't had sputtering issue since, but it was late in the season when I got the repair so time will tell in spring if it's a robust, long-term solution. Call your dealer to get the latest and if like me, have it serviced under warranty.
@@jeffrichlen7365 Thanks for the update. Mine has been at the dealer since 12/23 and I haven't heard a peep. I guess I'll call today and stir the pot. I did call Toro at the dealer's suggestion, and Toro basically said they couldn't do anything and to have the dealer call them. The person I spoke with at Toro said there were no recalls or service bulletins on this model and made it sound like I was the first person calling in about this problem. 🙄
I’ve experienced both smooth running and sputtering on the same B&S engine. I’m using non-ethanol fuel, with no more than 3/4 tank of fuel.
Engine often starts smooth and sputters when the lawn is bumpy. Sounds as if the auto choke is searching for its correct position. Really disappointed in this B&S engine.
I have a cheap craftsman mower with a Honda 140cc engine that runs smooth and stronger than this B&S 190cc.
I'm seeing similar performance. I have several large birch trees in my front yard, and they have roots here and there in the lawn. Going over those often causes the problem. Mine also seems to run ok and then start missing. The missing will increase in frequency/severity until it sputters and almost stalls, then it will start to run fine again for a bit until the missing starts again and the cycle repeats. Dealer hasn't been much help at all so far.
gary102673
I’m cutting a flat lawn and experiencing the surge and sputtering. Jostling the mower is enough to start the surge and sputtering.
I’ve reached out to Toro.com and heard nothing from them. Really disappointed in this purchase. My Toro dealer is shunning me having purchased the mower from Toro.com at his suggestion and shipped to his shop for assembly and commissioning claiming it’s a matter between Toro and I.
@@ENC_Mark Well, I purchased from a dealer and their response was to run out the gas (this is the gas THEY put in it, mind you), and put fresh gas in. They said it ran fine after that. I brought it home and it was slightly better, but still has problems. I'm using premium gas (figured I'd try it) with Stabil - nothing I do seems to improve it.
Been in contact with Briggs & Stratton, supposedly the 190cc engines manufactured for Toro prior to January 2020 are impacted. These engines have a fuel tank with a nipple that leads into the side of the air cleaner. Jostling of the engine will spill fuel into the air cleaner saturating the air filter. The fuel saturated air filter is thought to be the issue in the surging/sputtering. B&S is sending parts to remedy this problem. Fingers crossed for a solution.
Mark K I opened the air cleaner today and it appears there is something missing. The air vent from the gas tank just opens to the chamber where the air filter is. It's ribbed like there is supposed to be something attached, but there isn't. I will link to a pic. Is this how yours is also?
drive.google.com/file/d/1nxWust1eYEZriMXjzhPIAgnPkCXiv8lu/view?usp=drivesdk
Problem is still there. Taking the mower back to Home Depot.
Do you think they are going to fix it?
Mine from the hd, came with a weird nipple that ran from the gas tank to the air filter. It leaked gas from there to the air filter and then dripped onto the deck. That's how I noticed the leak. There's a review on the HD webpage with a picture of the gas drip. I also had the sputtering issue. I also contacted my local toro dealer, he assures me that the same model there, does not have that nipple. I returned mine to HD and currently trying out an ego. Does anybody else have that nipple for the gas tank to the air filter? I'm curious to see if only HD models have it.
Joel Gonzalez I’m on the fence returning mine to try out the EGO select because the Honda motor version isn’t available. Could you post back how the EGO cuts compared to the Toro
@@cnosby sure, the ego persuaded me after my first mow, wish I could post pics. How quiet it was compared to the toro, how easy it is to adjust the height, specially if you are storing it in a tight spot against a wall, with one hand you adjust the height lever, and with the other you lift some of the weight off by grabbing the handle where the bag goes, by lowering the wheels you can fit it closer to the wall. The handle, in my opinion is better than the toro. Again, everything is easier and faster in this machine. With only one lever you adjust the position of the handle and lock it again. As far as extra features the toro only has 2 wins against the ego. The personal pace (shock absorber in handle included) and the side discharge, the ego rear/side discharge does not work, plain and simple. However, all of those things are only extra features. You get a mower to cut grass, and in that department the toro has more suction, this is important to me because I have fescue and have to cut high. The ego, and all electric mowers nowadays, have software to save battery energy that makes the blades spin at a lower rate, then when tall grass is encountered the rpm's ramp up to go thru the tall grass. Well, some of us mow on a regular basis, we don't have to cut 3 or 4 inches at the time, and need the full rpm's of the machine. That's the problem with the ego. It's nice in some many areas including mulching, and good cut quality, but at the end of the day the toro gives a more uniform, even, and better over all cut. But if you're anything like me, I know you'd give the ego a try.
@@cnosby had the same running problems with my super recycler took It back to H.D. and went to Lowes and got the Honda HRN216VYA. The quality compared to the Toro in night and day, HIGHLY recommended the Honda. Cut quality 👌
Corey Portugal Hulett I haven’t heard that before. Majority of folks on CZcams and in lawn groups says they are on par with each other as far as cut quality. I mulch only. TTTF cut at 4in. I guess it wouldn’t hurt to try it
Joel Gonzalez thanks for reply. That’s my problem with ego. We have the same turf and cut style. This is why I can’t go with the EGO. I need that suction to give a clean manicured cut
advice to everyone buying a toro with the briggs motor dont buy it or take it back and get the one with toro engine or the honda the briggs carbs and motors are junk
Toro engines are made in China
@@johnschmid2316 I have one with the Toro motor and runs excellent. Its built to toros specs.Excellent power and runs smooth.
Can you get the blade stop feature on the Honda motor?
I traded for the toro 21382 with the Honda engine. Started and ran great but it was way to loud, especially for a Honda. Went back and got the 21387 which is much quieter. The new one doesn't sputter at all. Very quiet and smooth.
Toro has been junk with their new Chinese engines, I have a brand new Toro snowblower 928 and it has run like shit since new, Toro blames me for using bad gas, I use fresh ethanol free 90 octane
So you mean connecting the spark plug keeps the engine running? Who would of thought........
What a revelation. Mower engines need spark now. Where is the subscribe button and the Twitter junk?
Next video up is adding gas to keep the engine running. LOL
As trivial as this issue seems, there are tons of mowers being shipped out of the factory with this issue. Instead of having people return them, figured I’d show you that maybe the fix is just this easy. But hey, appreciate your contribution to the conversation, Rick James. :)
If you don’t have anything valuable to add to the very real issue on an expensive brand new mower. Move on to another video to add you poor humor and negative comments.
@@Mamoore30 Disliked your comments. People are so rude.
Replace the carburetors guys, the stock carburetor is a POS....order from eBay....part number 594529....problem solved
Is that the correct carb for the 190cc B&S super recycler? Same problem here with my 21564 and looking to get the non stow and go version carb as I have heard that is the issue.
@@jeffstauffacherjust got my 21564 yesterday. Already having this issue. Seems to be any time there’s a bump like tree roots it almost stalls and recovers. I’ll be calling Toro who is going to tell me no bulletins. Probably going to return it to Home Depot. Shame cause I otherwise like it.
@@StuartNC still having the issue but found if the fuel is kept under 1/2 it is better. New issue is rear flap always getting stuck and starting to rip on both sides..
@@jeffstauffacheryeah I’ve seen many posts on the crappy plastic trailing flap they use now.
@@jeffstauffachercurious if you found a better carb to upgrade to, I have the same 21564 and same issue.
I just used the mower for the 3rd time and still have the sputter/surging issue. I regapped the plug and also reset the gapping on the ignition oil to factory spec. Still no luck. Does anyone have an opinion on drilling out the main jet one size up?
Very frustrated. I was proud to have a new mower but now I'm embarrassed to even use it. Sounds terrible. I agree with some of the other comments, Briggs and Stratton has really let us down. :-(
Ok, I fixed the problem. Took the carb off again and drilled out the main jet to 0.52mm. Put it back together and it runs perfectly. Tried bumping the mower, fast starts/sudden stops, over rough terrain and no more surging.
Btw, thanks Nathan. Even though not great it was at least good to know there are a lot of people with the same problem I was experiencing.
Would u make a video on how u did it!? That would help Brother. I would really appreciate it