Inside StockX’s authentication center
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- čas přidán 7. 11. 2019
- We visit StockX's 15,000 square feet facility in Detroit to peek into their authentication process and sit down with Co-founder Joshua Luber to chat about the sneaker empire.
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Can StockX show us the customer service center where their employees ignore emails from thousands of buyers who received damaged or fake sneakers and sellers who had perfectly deadstock items rejected for no reason?
no they cannot :)
😂😂😂😂😂 this is beyond shade …this is just out in the open accusation lmao
"What's next for stock x"
..... 3% processing fee,but authentication is free
czcams.com/video/3RnWywOubmM/video.html
They need help
I mean how else would they be a sustainable business?
Those "authenticators" could really handle the items with a lot more care.. Gloves too at least..
Daniel Chang bought plenty.. never got fakes
Texture is a big thing with authentication so that’s why
@Daniel Chang youre wrong sad you dont have that money
Most of the shoes like off whites be fake
Weaimforhead NotGuts facts, it’s never shoes like some bred 4s , the fakes always be the expensive shoes tbh 🤦🏾♂️
if he actually inspected and passed off the shoe like that, then i’m concerned on whoever got those ts 1s 💀
Kyuzi Literally all he did was a 360° of the box and shoe then yeeted the shoe and misfolded the paper into the box 😂
Joseph Reynolds frrr i hope they real whoever bought em 😂
czcams.com/video/bsJjE2X7sXQ/video.html
He may have done more checking but it was edited so it looked like too quick of an inspection.
He would defo probably inspect better or was for a video ... they were just asking how he does and he told them what he does he didn’t necessarily show it
"What happens when you get a fake shoe?" "We usually authenticate it because we ourselves can't tell they're fake."
... lmao
They block your account and make very hard to get your money back
@@Leonardo-mw7tn that's why you make purchases using a credit card. Just make a claim through the card company and get your money back.
🤣
I mean from what I heard when you buy a fake product from stockx I think they would sell it back to the buyer and I believe they would just refund your money or they would match you up with another buyer that has the same product
Smart concept. He's pretty much created a business out of being the middle man.
So did Jeff Bezos Bezos
@@league6057 jeff bozo
Scam artist
czcams.com/video/3RnWywOubmM/video.html
@@joeybrisk1869 how is he a scam artist, just curious? :)
I'm not too confident in their authentication skills. So basically they do a 360 look and if it passes the smell test it's authentic 🤔
I'm sure they do a more detailed inspection. He was probably in a rush
they cant show u the full proccess because someone making fakes could watch this and find what to avoid on the fake shoes to make it seem real.
he prob inspected it a lil more off camera or smth
But forreal its not 100% cuz error occurs. Thats just in general with factory processes
So the authentication process is just someone’s personal opinion? Someone who has no qualifications or special training to do what they do...
Tre Hill yeah wtf do you expect that travis scott will come to check out if the aj1 is a real one or not?
I may as well just ask the person im buying from if they are real 🥴
@@thefellascyu4065 🤣🤣🤣
@@thefellascyu4065 🤣🤣🤣
@@thefellascyu4065 that’s a good one G😂😂😂
Love stockX bought a test pair of jordan 1 mid greens. Look good. Ordered a pair of jordan 1 michigans i am very excited for these since ive never seen them out in the streets in my country.
Look at all these authenticators in the comments. They’re not going to show the whole process. Then the fake shoe sellers will know how easy it will be. Yall too quick to give an opinion on a 4min video🙄
Typically some customers don’t know that their shoes are fake, so what we do is we just send it back to the customer and let them know that their shoes are authentic💀💀💀💀💀
That’s what I hear everytime🤣
I’m still mad about the concords I brought from the a few months ago they look fake by the toe box I checked out other people’s everyone has the same thing mines look like if the shoe got messed up they tried to glue it back together with also painting it and they had the nerves to tell me I can’t refund but I can sell it to someone else
Reason to buy from goat
This is why goat is better
@@cedricramos5060 i literally got two different shoes from goat (one shoe: zebra 2017 and the other is from 2019)
There’s 1.2 million pairs of 2018 Concords. If you think all are A plus quality and exactly the same , idk what to tell you. Stockx is dogshit especially during the summer but you can’t expect A plus from the biggest GR in sneaker culture history.
@@andresgavrila9615 That happened to me with StockX. LOL. Bought Bred 13's (2017) pair and they sent me one shoe from the 2013 release. SMH
Nah that “authentication” process is not detailed enough. A fake could easily pass through that
Larry Rogers They not gon show all the procedures on camera for the fake creators to see, I think bro
Now look at them vs Nike right now.
The website won't let me press "X" to close the location window
stockX takes forever just for the shoes to get to the warehouse
riteee
How long I’ve prefer mine the 21 of July and still haven’t got mine I’m worried
czcams.com/video/3RnWywOubmM/video.html
Mine took 8 hours
Depends on seller and when you order. Usually the weekends are the best because the seller has the whole week to ship it to stockx and authenticate it. So you'll get the shoes by next weekend or some shit
I like how they fail to mention that if the customer has a fake pair of shoes they get charged and outrages feet which is a percentage of the sale price so if the shoe as a $5000 shoe then you get hit with a huge feat that in some cases you don't have the money to pay so therefore your bank account goes negative I'd prefer to shop on go I used to be an advocate of this company I wrapped it I loved it I've shopped it but not any longer I sell shoes on their strictly but I do not buy them and I make sure to pay and authenticator before I send them out
I’ll be down to pay an authentication fee if that’s how they handling them t1s 💀💀
I just bought a graphics card from these guys I just got to say it’s a really genius business to get into other than sneakers I think graphics cards might be one of the biggest unregulated legal markets as well especially the last couple years especially with the performance increases it’s really nice to have the extra help buying from third-party sellers nothing worse than getting a broken graphics card and having to deal with eBay customer service
Hey you man, how was your experience buying the graphic card? I've been thinking about buying one, but I don't know… if something goes wrong I am afraid of losing my money, because people say that the customer service is bad
lmao:
czcams.com/video/Dlt-lXMTbAs/video.html
You guys need pay more attention on Supreme hoodie, I bought a fake supreme champion SS18 M size Navy from stock X.
But I Findlay got it returned , your custom service is great
so stockx be bs
Ive read on reddit that their customer service is ass and they are quite rude
@@kayilla6413 Probably getting rude. It was good at least from my experience.
I have a friend that gets AAA sneakers I’m talking 1:1 box and everything. All I’m saying is you’ll never know if you have a replica pair from StockX on your feet if I be honest. Fakes have the same blueprint. Materials and near enough the same factory workers making the shoes. My friend is a personal shopper and he’s making a killing. All I can say is the game is the game.
?
There’s no “game” in selling replicas as real. That’s a scam.
would you be able to get a link to these shoes?
Send me his details?
Fheard11 did u get a link ?
1:28 People send boxes in that looks like big foot stepped on it and threw it across the forest and verification passes 💀
Are u saying that that Jordan 1 box looks damaged? Cuz it doesn’t tbh
raylayrr nah, he doesn’t mean the shoe in the video , he means other shoes
It happens a lot on stockX
When I ship my shoes to StockX I normally just tape it up and send that shit.
Lol 😂
czcams.com/video/3RnWywOubmM/video.html
I remember when StockX first came out no one trusted or purchased from it
czcams.com/video/3RnWywOubmM/video.html
It's noble how they gave blind people work at this authentication center.
So if the item gets shipped Thursday to StockX do they receive it Friday and hold it while the system still says en route and then wait to Monday to verify and ship it out??
depends
depends i worked in warehouses like this before sometimes i like box shoes and only do 500 for the 10 hours i would work and like there would still be thousands to pack but i dont do them until tmr because i need my rest its basically like that too sometimes and whenever i pack them i would put some in like rows where they are way behind the row of boxes ones that are getting shipped at that day. and the ones that are behind could be took by the P.I.T workers with the cars to pick up the row of boxes and store them for tmr or some
This aged well
Wait what happenef
Quick question if you buy anything from stockx no matter if its an Xbox , PlayStation 5, Apple watches , airpods or whatever does it have to be like brand new? Because I know for a fact if you want to get the brand new Xbox I believe they ship it to stockx and they test it out to see if everything is working after it passes the process verification then when you open it you find a stockx sticker to know that it's actually legit and not a scam
Not exactly ‘brand new’ because stockx’s definition of ‘deadstock’ is very loose. For example, I bought a pair of Jordan 1 Royals from stockx which had no shoe trees and the spare laces had been taken off. Stockx say all they need is the original box and the product to not be worn for it to pass. The product can be tried on and doesn’t need to have all the extra accessories it comes with
@@iamgochan2787 did you get your money back or did you call customer support
My jordan 1 low reverse breds came in creases... apparently, the “authenticator”was on crack
I was able to sell a replica on stockx lmao
@@Rawrenzify scamming pos
@@Rawrenzify you’re terrible
czcams.com/video/3RnWywOubmM/video.html
This is why more people Are getting more fakes on StockX 😭
czcams.com/video/3RnWywOubmM/video.html
I love you stockx sold over 10 bought over 30 items no problem whatsoever
Who’s here after Nike sued StockX for selling fakes
All Ik they better be careful with my fucking ps5
Facts bruh ima go all the way over there an whip ass
If he buys shoes from his company is he losing any thing?
With his bank account not really
bruh he has stock in the company
Once they finally ship out their last shoe mid December from an order placed in May lol, they are officially done as a profitable business unless another round of stimulus hits and by then people will realize buying from here isn't worth the wait or fees.
czcams.com/video/3RnWywOubmM/video.html
Take soooooo long fr
Show us how you verify graphics cards.
They sent me dirty shoe and would not refund me said I had to resell how
Dont buy shit from them g.
Same I bought a supreme t shirt that had multiple stains and they offered to refund the product but not the $50+ in fees and duties I had to pay for it.
@SoniGui I literally just bought my first pair of shoes from StockX...I got a pair of yeezy 350 triple whites and one of the shoes is clearly worn... where the bottom of the shoe comes in contact with the ground is all scuffed up and grey and it’s not dust it won’t come off.... at the front there is a huge scuff and little rips in it... black marks that don’t come off all over the bottom of the shoe... and the worse part is that the whole front of the shoe leans upwards and two the left... there is no way it should have passed verification as a new/deadstock shoe... it wouldn’t even take a sneaker person to know it’s not new... this shits a fucking joke
@@braydenconrad650 did you try to contact them?
i have not had good experiences with these guys 2 purcases and 1 went threw but took a while the 2nd just disapeared !
So if I buy a pair of shoes and the seller sold me fakes. When their going through authentication and they see it’s a fake ... do I get my money bag? Or get another pair in exchange? .... I’ve never purchased here
How long does it take to get them authorized I’ve been waiting almost a week they were delivered a week ago
You know whats pandemic right?
It honestly depends tbh. Took total a week to get shoes for my cousin. Not bad though. Ordered last month
You are beautiful woman with a beautiful smile, I wish you all the best this year, how is the weather over there now
I hope they have a customer service contact number because they never answer emails. I got a pair of yeezy qntm and it was damaged. I emailed them so many times but no response at all. So I end up keeping the shoes even though it has a huge scratch on it.
How long will the authantification took? Im waiting since 2days
That was a weak ass check I’m even more uncomfortable purchasing from here now more than ever. Thanks
He was just saying what he would do if he was actually authenticating
What if i sell sneaker but with a different code, will it be considered legit? Because some shoes have 2-3 codes but stock x only have 1
Anyone wanna buy a item and spend over $25 for shipping and spend over a week for your item to ship even though your label is printed and waiting stockx is for you... Never buy from here they move at the speed of snail
I bought them the 18 of March 2021 and they still haven’t been authenticated
Anybody know if u have to buy shipping at the shipping store
No they send u a label u jus print it out.. may have to buy a box n stuff to put it in if u don’t have it at home
Also got a pair of all white 98s and someone used there goddamn cheeto fingers
Stock x authenticators I think need to be authenticated shady af
whys that?
I bought a Highest in the room Hoodie on the 5 of january 2020... Still not at my house and aime getting mad at them
seller shipped it?
MareleAnto It still in Authentication process( that’s what Stoxk X is saying to me)
ElITeBoY974 just contact stock x and see what’s up
Weird I got my yeezys in 2 weeks
ElITeBoY974 did you ever get the hoodie?
Connect the seller and buyers good one
They don’t even use a black light…one of the easiest and quickest ways to locate a fake.
then where’s my t shirt at
This video didn’t age well
DUDE DIDNT EVEN NOTICE THE BIGGEST GIVE AWAY THE SWOOSH WAS BACKWARDS THATS INSANE HOW DID THAT GET THROUGH
Dude idk if this is a joke those are literally Travis scotts
😂
What happens if you send a shoe that smells like your home?
I assume they spray something on it but they might just return it 🤷♂️
My ish better get to me 😂🤦🏼♂️
Can I sell a jordan retro 4 fire red gs 2020 its has a small glue stain from factory?
StockX really out here taking 12% from sellers imagine
3:04 took me tf out
I actually want to work for StockX, but it's in Detroit...
No black light check??
Is it usual to get a verification tag on one sneaker instead of both of them?
They just put it on one shoe always
Does they verify shoes on weekends?
This will never go outta business
hey guys if i live in europe which is the adress that i have to send it to
Nike said: Just Do Not
😭👉
I really want to know what means about foreign odor.......
How long does StockX shipping usually take for you guys.
18 weeks
Take a long ass time sometimes not gonna lie to you
2 weeks
I see a lot of grade A Authenticators in the comment section 😂😂😂
Guy said they smell all the shoes to make sure they don’t smell like cigarettes... my first pair of yeezys from them smelled like cigarettes.
Ive been waiting freaking forever for my shoes from stockx smdh they really need to work on the speed of which it takes for someone to get their order like Amazon.
There’s a pandemic stop crying , Nike took a month to get my shoes to me
That did not look like any kind of rigorous authentication process I expected. If all they do is look at it and sniff it I wonder how Ari Cagan's close to real fakes were rejected.
They're *not going to show the entire process ON CAMERA,* knowing counterfitters/scammers would be watching their methods on the video, to try and get around it. It wouldn't be a smart strategy if they revealed everything, showing their hand like that.
@@pmb6667 thats the point of the video no? to
Narrator: he was sick of it
If StockX are doing authentications they should also check defects. I stopped buying from them because they keep sending shoes with defects
Though I was the only one with this issue, it’s happened to me at least 3 times.
WTF why the Sticker my Sealed Produkt cant turn off it without destroy my product ..SO BAD
Lmaooo this process is a joke.
Shoes/other items should just have a coding or something and people can confirm with the actual manufacturer (say Nike) and they can confirm if they are real or fake...just like how currency has a watermark. But really it sounds too extra and a waste of time for big companies like Nike to do things like that. Whatever...tho
Blockchain code would be an interesting application
There is actually a QR code and product
Code in the tongue of the jordan 1’s but even these dont give u any quarantee because once a counterfeiter finds out the code it can be remade. I see this happening with parfum too
The sad thing about the industry tho, is that replicas are becoming sooooooooo close to real, some sneakerheads can't even tell the differences. So its becoming easier and easier for fakes to slip through the cracks. In fact, some fakes are sooooo well designed, that the original customer, the authenticity factory, and the customer who ended up with them, can all think they are real when in actuality, they could be fake. It's soooooo hard to tell nowadays, and it's only getting harder. Especially when the real ones and fake ones can be made by the same factory in China. When you have the same factory producing real and fake shoes, it's not surprising when the fake ones look identical to the real ones. If I buy a pair of shoes from somewhere like Stockx, it's mostly shoes that you can't find for retail, but also aren't highly sought after either, so resell isn't much different than retail, so even if I do get scammed, at least I didn't lose out on a lot of money lol. Once it becomes double the price or more, that's when it's no longer worth it imo. I just companies would produce more shoes to put resellers out of business. Bit if resellers are making the companies more money, they wouldn't do that. Its kind of a fu**ed up model, where they deliberately limit the quantities, because they know they will sell out, then they can just lather, rinse, and repeat the process. But then again, if people are Naive about it, it's a companies obligation to exploit the loop holes to make more profits for investors :) :). I my opinion, Authenticity is ONLY important in reselling......but not so much if you just plan on wearing them out like regular shoes. I dont care if a shoe I Authentic or not, as long as if it is fake, that I know upfront before making the purchase. But then again, if you have huge collection, chances are you aren't ever wearing your shoes out anyways, and you can't really resell fakes and even give them away u less to a homeless person, because you don't wanna be the a**hole who gave some fake shoes lol. So, if you never plan on getting rid of them......by all means, by fakes, just know you are buying fakes upfront :) :)
Question, what’s the issue with a fake if you literally can’t tel the difference?
What happens if I cannot send shoes to be verified as I found out the seller I was going to buy them from told me they are fake after I made a sale on stock x?
Still past UAs
Dam.. .this dude looks like boy band NSYNC singer Lance Bass 🧐
It take 3 days to get there just to get checked for 3 seconds
man if i worked here which i have major experience selling shoes and shirts and authentic vintage toys from 1980 and up and im only 16 but my youtube history would be full of real vs fake shoes toys shirts etc 💀
Stock X is the best hands down. Love the service from selling and buying. Thanks!
Its good but they take for ever to ship
czcams.com/video/3RnWywOubmM/video.html
so basically check the box and sniff the shoe make sure no dirty socks been inside and away it goes Authenticated
😂😂🤣🤣🤣🤣🤣🤣
buddy doesn’t care if the shoe us fake he cares more about the tag being in the right foot and seeing how it smells they aren’t “authenticating” they are just looking at them
What’s happens if it’s bag or something.
But then they screw you with sales tax :(
How do they check for looted goods🤷🏻♂️
Bought a total of 21 things from stock x this year none were fake
how do you know, they were not fake?
@@veer_trivedi you can always type in da code or look real close at da shoes
I still dont trust them to decide they're authentic. These are the same people that would probably buy something that they know is fake because its cheaper.
That authentication process made no sense! 😡 Making sure the box is good, has no holes? Smelling shoes making sure they don’t smell like peoples houses or pets or smoking? What is that hand to do with authenticity?
Bro why is the contrast turned hella down
So my shoes didn’t pass authentication... so when will I get my money? I haven’t been refunded.
How
I’m actually ordering some sneakers off of StockX and I can tell if shoes are fake or not so if I get fakes I will be very upset
Pretty cool
So this is why my shit takes 72 years to deliver?
Definitely buy from this website if you just wanna buy from a more expensive eBay that takes three times longer to get here and you’re still gonna have to send back ‘cause it’s not legit or real so disappointed right now there’s literally the exact same item I’m waiting three weeks in the mail for from these guys right across the street from me for a lesser price and another thing is is they say the product you’re getting is brand-new when it’s not and you don’t even get your warranty for it because it’s secondhand never buying from these guys again I would urge you all to avoid them
The only thing different is went you receive a fake shoes on ebay they refund your money with out any problems one if you prove with a third party authentication service they are fake they refund you if you can’t prove it they make you send it back and get the full refund on stockX if you receive a fake shoes they block your account and make it very very hard to get your money back the only option is to do a charge back on card or bank and it not fair people make errors and fake sometimes get pass
Should've ended the video 2 seconds earlier for 4:20
True authentication involves a reference model of something known to be truly authentic. Everything else is just opinion and ya’ll fools pay a hell of a lot for a 30 sec once over.
do they detect fake gpus?