*I had been using Asus and MSI side-by-side for deacdes. MSI has no issues. My secondary rig is running a 10 year-old MSI motherboard. It runs all day, every day.*
@@BridgeTROLL777 Nope, i stopped buying motherboards off them back in the AM3+ days when 30-40% of the boards sent out to me had cold solder joints under the dimm slots giving bad boot loops (Asus M5A97). There newer boards have unstable first set up settings (google ASUS frying Ryzen 7000 processors) and if you google 'ASUS coil whine' with there video cards you wont be disappointed.
@@BridgeTROLL777for the prices they better be, a b450 board is the last product I ever bought from them due to poor value and horrible customer service
@@BridgeTROLL777 Disagree, they were once a fantastic company but the the last few years the only products i've bought from them that I didn't have issues from have been their motherboards. multiple gaming laptops, routers, adapters. the list goes on.
Truth. I saw the seller list several other AM5 processors well below market price. I was watching and bought a 7600X from the seller for $158, but I was refunded the next day and notified by Amazon that there was an issue with the seller. And all their listings were removed. So yeah, that proved it. I wanted to try anyway just in case it was real, and I knew Amazon would step in if something went wrong.
It keeps happening because Amazon refuses to crack down on Chinese sellers who scam customers because (I assume) China has some kind of corrupt deal with Bezos or else they've got dirt on him.
I nearly fell for it. "Shipped and sold by NicoUS." I checked their store and their business name and location are all Chinese. And they can get it to me within 5 days with free shipping? Yeah, I don't believe that for a minute.
A few years back, ASUS was pretty good with their RMAs for monitors. I dropped a monitor mount screw in mine and it killed a collomn of pixels. Even though I bought it certified refurbished, I luckily got it replaced for free during the warranty period. It was 24" 180hz 1080p that went bad. ASUS didn't have that monitor to replace so they replaced it for a 1440p 27" 165 hz one. Kinda sad Steve got screwed by Customer support
How do you know gamers nexus didn't set them up? He took it apart before he shipped it. Asus have case intrusion technology, they use it on there motherboards.
@@LIVEREALFOOLED That seems pretty far fetched for him to want to setup one of his brand partners. They could have said the warranty for the joy stick problem was denied.
@Dexion845 I'm not quite sure they are brand partners. Look, let's say Asus fixed the entire unit they could be fixing a water damaged unit and a blown up unit pieced together. Then if Asus fix it, they can make two from scrap. This can happen. Asus isn't going to play games if they know its been tampered with.
@@LIVEREALFOOLED Hmm but more information is now coming out about their warranty claim practices. I don't think a bunch of people are trying to set them up.
I got rinsed by Asus's Australia RMA branch. Had a monitor that was having trouble turning on (pg27uq). If you bumped it then it would work again other wise it just instant switched back off. Cost 4K when I got it and was having issues under warranty so decided to try my luck with RMA. They sent me a firmware to flash to it which made no difference so then got me to send it in. Charged me $1000 claiming an unauthorized firmware damaged the fpga. (The one they sent me and told me to flash) Got it back still had the same issue. Decided to open it up and it was a 5min fix. 3 of the 4 fuses had cracked solder) Fixed that and its been going ever since with out a issue.
Wow unacceptable. In Australia I think you have stronger laws for IT. If you wanted too if you could complain to the Australian government under you and sue them on behalf of the government
@@AnonymousUser-ww6ns Im not in Australia thats just the closest repair place. I got my money back in the end after naming and shaming them on overclockers forum.
I bought a 4090 from amazon for $2500, returned it because it wasnt working & they charged me a $400 restocking fee.... on what planet does that make any sense at all, GN isnt the only one they have done this to, he is just the one making it known to the mass
NOW IM Scared with my ASUS TUF 4070 which gets built into my PC today, i mean im living in the EU but if ASUS does sh*t in the US, they might aswell try on us Europeans too .. I guess loyality to one brand will always be someday a neckbreaker, i just hope I'm having a fine card, i really want to give my 1080TI his deserved rest, served me good 7. Years and probably would still serve some more but my own standards became higher I just hope i won't have to deal with ASUS after today, shit was already expensive enough
Asus deserves a class action lawsuit. I made the mistake and bought a MB for my Mother from them, but that was slightly before things started popping up about the socket power issues and this just makes it worse.
3:00 +- Australian here, long time ASUS customer & user. I can't comment on America or Canada, never been there, but in Australia, ASUS make and sell pretty good equipment. I've owned several. But their importer / agent / national rep, is a disgrace, and the issue reported by G-Nexus ~ that'd be pretty typical here. I had a circus about a faulty motherboard in 2011, I think, and it went a lot like that. Don't pay for or walk out of the shop with anything you have not seen running. Don't walk out of the shop without a full and correct receipt and warranty papers. I know that's a pain when you just want to get home and plug it in, but ... make real sure you can bring it back and get a replacement if something's wrong, meaning make sure you have the paperwork to do that. The issue is usually not the computer shop ~ the issue is the national company representative / agent / importer.
I'm from Indonesia and ASUS aftersales and warranty here is also a nightmare, a lot of horror story, even from when I started building PCs 10+ years ago. The comments about them are overwhelmingly negative, compared to other brands and their distributors, and that's one of the reasons why I stayed away from all Asus products and would not recommend them to anyone.
ANY company can take your money, only good companies will honor your warranty when things go wrong Seems that Asus is no longer on the trustworthy list according to a lot of people
To be clear, I've had similar issues with ASUS RMA twice before in Brazil, this seems like a world-wide issue, definitely not limited to Canada and USA
The Amazon listing was fake, it was sold by a brand new shell company that sells clothing. The day before it was being sold for $240, of course it was also a scam.
@@jmtradbr Well its RDNA3.5 which should have some problems fixed so maybe 3-8% better performance than RDNA3 and it has more cores than 7600XT but less than 7700 with that performance from RDNA3.5 lets say it is on 7700 level but its APU and it will have lower clock speeds most likely so still somewhere between 7600XT and 7700 still great performance. This is just my theory but from leaks it was shown that it should be 4070 territory and 4070 is little bit faster than 7700XT.
@@Doug-mu2evCould still be pretty good value, especially since it fit's into SFF PCs. Also on that performance level, it could actually be "good enough" to skip a dedicated GPU entirely.
It was fake, don’t get your hopes up. A 3rd-party seller listed the 7800X3D and several other AM5 processors for well below market price. I had been watching and bought a 7600X from the seller for $158, but I was refunded the next day and notified by Amazon that there was an issue with the seller.
Asus is a disgusting company. I had a 4090 strix that broke in 3 months. Asus didn't want to fix it or give me my money back. I personally will never buy anything Asus ever again
Asus is one of those brands that I haven't trusted in years. At one point their Proart 4080 was $100 above MSRP, which was pretty typical, but their OC variant was almost $150 more than that and it was maybe a 3% boost which was insane because it was using an identical cooler and board just with an overclock. I've bought a few things from them over the years and I find more often than not, they're about middle of the pack in most ways. I think my worst experience with them though, was when I was working on a friend's laptop that was having issues. I had intended to swap an SSD and repaste it. I did this pretty frequently at the time, but this one died when I opened the damn thing. It had a daughter board that controlled the power intake and when you opened it up, if the screw closest to it in the chassis touched it the entire board would short because there was no surge protection between the mother and daughter boards. Just overall they make bad choices.
Asus- how can we warranty stuff without losing money on the fixes Employee- find stuff that can be fixed even it it doesn't so we can get money from them and we will break even. Asus- you're our new CEO
Asus RMA process about 15 years ago now. Needed a HDD replaced in my laptop. 3 months until I got my laptop back, came back with a the fan casing smashed, a chunk taken out of the housing above my keyboard, the monitor ribbon was disconnected and the HDD was blank. Havent purchased a new ASUS product since. Good/Shame to see that my aversion is still warranted
Just the opposite with ASUS, a few years ago, I had to RMA a ASUS ROG STRIX B370-B motherboard. I reached out to ASUS customer support informed them of the problem, RMA was approved. Submitted defective MOBO tracked the RMA via support portal. Within 2 weeks a replacement MOBO was received, there was no issue with any attempt to charge for any unreported damage. Until I experience an issue with ASUS customer support; I'll continue to support their products.
Their response was just the absolute minimum amount of saying sorry and damage mitigation as possible... they don't give AF and are just trying to not be held accountable. F em!
dude i thought 7 minute video ? there is no way steve did ONLY a 7 minute video, and then i saw it was gamer meld, thanks for keeping us posted as always🙂
My current MOBO is ASUS. Did not know ASUS was this bad but it was a Microcenter bundle with CPU and RAM. Now knowing this I won't get ASUS again though.
I've used Asus boards on and off over the years. My newest AMD based system is just over a year old, and the service from Asus has been terrible on all fronts. If the bios is updated with any newer v0922 (Feb 2023), Win 11 will not come out of sleep mode, you have to hard power off and cold boot. They made jump through some many hoops, including an RMA of my board which had nothing wrong with it. I had to pay shipping which now costs an arm and a leg. Not sure who I would switch to, had grief with both Gigabyte and MSI.
I have a bunch of Asus stuff, from pc parts to peripherals. A month ago i sent back my VG249Q monitor for dead pixels. The monitor had a 3 year warranty, i was 1 year in when i noticed the dead pixels, rolled with it for another year and now i sent it back. I read their monitor warranty terms if it applies to my case and it did (at least 3 black/white dead pixels in a 1cm square), sent it back, they replaced the LCD panel and it's working flawless sincen no extra cost or problem with the service. I'm in europe so i don't know if asus itself fixed it or a partner of theirs did but after this whole thing i hope none of my other stuff breaks.
Nice one ASUS, gave me something to chat about to the ten people in my game dev channel and the five in my gaming channel and even more people in work on Monday too!
It's in these cases I am very glad I can demand refund or a completely new product from my store if the store or producer can't fix the issue within 3 attempts.
Really not sure I like this direction for AMD. It might be great for people that buy cheaper laptops or PC's without dedicated graphics, but most enthusiast gamers will usually replace their GPU at least once or twice over the lifespan of their CPU. Between this focus on APU's and AMD supposedly considering giving up their discrete GPU business either in part or entirely, that might leave enthusiast gamers no choice but to go Intel / Nvidia.
Let's just mention the ASUS motherboards are a mixed bag as if they are coming out of different factories. A low end workstation platform MB was plain terrible for i7 5820K, while a midrange gaming platform MB is rock solid and works flawlessly with 13600KF.
They scammed me for sure... I used to be an Asus fan but after a failed $4k laptop within warranty they fail to repair or replace I will never go back to their hardware.
Anyone else having their computer boot to "LED BIOS Updating" on their ASUS boards, and when you reach out to support it'll cost you $75 to have it looked at ?
I got the same experience with sony phone and lenovo laptop. They didn't even fix my device and they charged me for a diagnose. Lenovo said they need to change the motherboard and that cost half the price of my laptop and for sony needs to change the frame and will cost half the price of my phone. The only good service that I've experienced was samsung replaced my battery and I never asked for a single dime.
Companies that act like this cannot escape and simply do whatever they want anymore in the age of CZcams channels with hundreds of thousands and million subscribers. This is not the 80's anymore.
Their reply was a non reply to make it sound like they are doing something. But there was no addressing the aggregious practices of denying RMAs or trying to upsell non necessary repairs.
I compare features and compromises when looking to buy motherboards now. Not a single Asus one used all the chipset potential nor without compromises. So I'm running msi. My last asus board was the last one just replaced last July, a rog strix z270f. The last times Asus made what I thought was an actual special board was the p3v4x that I had back in the day and also the a7v333 with promise raid on it. That period was their best to me really.
I am not an overclocker, but now I'm worried if my VERY EXPENSIVE Asus z790 Hero motherboard somehow needs to be RMA'd. Should have went with an Asrock motherboard because I had a very pleasant RMA process with my Asrock z87 Fatality ages ago. The motherboard's secondary PCI Express didn't work for some reason.
I have a 12 year old Asus Laptop that is a tank.I currently have a zflow z13 and so far I love it. I bought it because of the reliability and experience I had with my older Asus products. Sucks to hear they got too big for their own good.This seems to be a trend with a lot of companies that started with a good reputation and than lose sight of what made them great in the first place. Corporate greed and crummy warranty process is the new norm. I'm glad people spoke out. ASUS seems to be taking accountability.
When I started building computers for myself, family, and friends, I used ASUS motherboards which were great. Then after about 8 years of building, I got one that was dead out of the box. I called ASUS and got the royal run around and they wanted me to send them copies of my receipt and told me over the phone that I probably damaged it. They wanted me to send it to them on my dime and they would decide if I did something to it or not. After I hung up, I took it back to the store and got an ASRock. I have never gotten anything from ASUS since, and that was over 10 years ago.
I'm an Asus fan...or was. Did they have some change in management that allowed them to drop in reliability and rep ? My 2016 Asus X99-dlx is still kicking... Hope Asus have their stuff together by the time I'm in the market for a new rig.
I bought asus b650 motherboard that was DOA. Luckily i bought it on amazon. Problem free return. But i was worried that they wouln't accept the return.
I'm surprised with everything going on with ASUS, that AMD isn't changing the "Strix Point" CPU to something else entirely so there isn't a name association made.
It's not the first time that Asus has done this kind of thing. For some reason, the community forgave them before, lets hope they learn their lesson this time.
I truly hope that they will release strix point and strix halo for desktop pc's, as they will be a perfect reason for me to upgrade from AM4 to AM5 platform
I used to work in a computer shop and particularly liked the ASUS motherboards at the time. And then after a few years the boards quite suddenly started having issues and I had to RMA quite a few. Luckily I could send them back to my supplier so I didn't have to deal with ASUS directly. But after a while it was too much of a hassle and I stopped buying them. I don't work there anymore now but I haven't bought any ASUS product since.
I actively try and avoid Asus now after all this happening. Also that Ryzen 7 7800x3d cpu everyone says you shouldn't buy because it may be a scammer so don't buy it.
Asus is a-sus brand
Clever! 😆
SUS? AMOGUS?
@@WyattOShea AMUNGUS SUS BAKA!
Asus products almost never convince me I think is over hype I don't like their prices either
a-suck
ASUS was my go to for desktops.
No longer does ASUS hold my trust.
sucks because I really did consider getting a Zephyrus G16 but if I would have to deal with such issues than nvm.
Yep my first was Gigabyte MB, tried asus never had all the issues i got on Gigabyte, SIGH!
*I had been using Asus and MSI side-by-side for deacdes. MSI has no issues. My secondary rig is running a 10 year-old MSI motherboard. It runs all day, every day.*
I wonder why EVGA didn't release x670e boards i liked rotated RAM slots. It's the only alternative i would consider.
ASUS went down hill long ago
Their products are still top tier even if warranty practices are scummy.
@@BridgeTROLL777 Nope, i stopped buying motherboards off them back in the AM3+ days when 30-40% of the boards sent out to me had cold solder joints under the dimm slots giving bad boot loops (Asus M5A97). There newer boards have unstable first set up settings (google ASUS frying Ryzen 7000 processors) and if you google 'ASUS coil whine' with there video cards you wont be disappointed.
@@BridgeTROLL777for the prices they better be, a b450 board is the last product I ever bought from them due to poor value and horrible customer service
@@BridgeTROLL777 only the high tier ones, the lower tier ones are dogshit garbage.
@@BridgeTROLL777 Disagree, they were once a fantastic company but the the last few years the only products i've bought from them that I didn't have issues from have been their motherboards. multiple gaming laptops, routers, adapters. the list goes on.
that amd 278$ 7800x3d was being sold by a scam retailer that has yet to be banned on amazon
Truth. I saw the seller list several other AM5 processors well below market price. I was watching and bought a 7600X from the seller for $158, but I was refunded the next day and notified by Amazon that there was an issue with the seller. And all their listings were removed. So yeah, that proved it. I wanted to try anyway just in case it was real, and I knew Amazon would step in if something went wrong.
It keeps happening because Amazon refuses to crack down on Chinese sellers who scam customers because (I assume) China has some kind of corrupt deal with Bezos or else they've got dirt on him.
I nearly fell for it. "Shipped and sold by NicoUS."
I checked their store and their business name and location are all Chinese. And they can get it to me within 5 days with free shipping? Yeah, I don't believe that for a minute.
@@TheJayDawg21 Did you get anything at all?
@@fade2black001 obviously not.
Alternative title: ASUS responds to their VICTIMS
A few years back, ASUS was pretty good with their RMAs for monitors. I dropped a monitor mount screw in mine and it killed a collomn of pixels. Even though I bought it certified refurbished, I luckily got it replaced for free during the warranty period. It was 24" 180hz 1080p that went bad. ASUS didn't have that monitor to replace so they replaced it for a 1440p 27" 165 hz one. Kinda sad Steve got screwed by Customer support
what an abuse. See? that is why some brand start to deny RMA.
@@luispwangwell the problem with Asus rn is they charge for something that's perfectly fine
The water damage part is what really killed me, like some 1950 mob stuff
How do you know gamers nexus didn't set them up?
He took it apart before he shipped it. Asus have case intrusion technology, they use it on there motherboards.
@@LIVEREALFOOLED That seems pretty far fetched for him to want to setup one of his brand partners. They could have said the warranty for the joy stick problem was denied.
@Dexion845
I'm not quite sure they are brand partners.
Look, let's say Asus fixed the entire unit they could be fixing a water damaged unit and a blown up unit pieced together.
Then if Asus fix it, they can make two from scrap.
This can happen. Asus isn't going to play games if they know its been tampered with.
Or the Canadian government.
@@LIVEREALFOOLED Hmm but more information is now coming out about their warranty claim practices. I don't think a bunch of people are trying to set them up.
I got rinsed by Asus's Australia RMA branch.
Had a monitor that was having trouble turning on (pg27uq).
If you bumped it then it would work again other wise it just instant switched back off.
Cost 4K when I got it and was having issues under warranty so decided to try my luck with RMA.
They sent me a firmware to flash to it which made no difference so then got me to send it in.
Charged me $1000 claiming an unauthorized firmware damaged the fpga. (The one they sent me and told me to flash)
Got it back still had the same issue. Decided to open it up and it was a 5min fix. 3 of the 4 fuses had cracked solder)
Fixed that and its been going ever since with out a issue.
Your fix "Better than factory"
See this is exactly the f*ing issue just fix the fricking thing asus quit making such nasty sleazy decisions.
Wow unacceptable. In Australia I think you have stronger laws for IT. If you wanted too if you could complain to the Australian government under you and sue them on behalf of the government
@@AnonymousUser-ww6ns Im not in Australia thats just the closest repair place. I got my money back in the end after naming and shaming them on overclockers forum.
man.. recently I was looking for PC parts to build my new PC and I dead ass stayed away from ASUS for PC parts.
this is why my brand new build doesn't have a single ASUS part in it
I bought a 4090 from amazon for $2500, returned it because it wasnt working & they charged me a $400 restocking fee.... on what planet does that make any sense at all, GN isnt the only one they have done this to, he is just the one making it known to the mass
NOW IM Scared with my ASUS TUF 4070 which gets built into my PC today, i mean im living in the EU but if ASUS does sh*t in the US, they might aswell try on us Europeans too ..
I guess loyality to one brand will always be someday a neckbreaker, i just hope I'm having a fine card, i really want to give my 1080TI his deserved rest, served me good 7. Years and probably would still serve some more but my own standards became higher
I just hope i won't have to deal with ASUS after today, shit was already expensive enough
@@ChaseMeIfYouCanHEHE 1070 here 😂 am holding one ❤ and don't worry to much but put support on it the deny warranty if crack 😉
400 is nothing for someone who can afford a card at that price AND has the time to complain on youtube about it.
How could they charge you 400$ for returning a non-working card?
I would just sue them.
If you took a replacement instead of a return you could've avoided the restock fee. Safe to assume you bought a different card after.
Also, can't wait for Gamers Nexus video on this.
Pay now, or we'll pull your device apart and throw it in a bucket of water.
Yea, that really cant be translation error.
@@mazz85- Seems like a threat to me.
Asus deserves a class action lawsuit. I made the mistake and bought a MB for my Mother from them, but that was slightly before things started popping up about the socket power issues and this just makes it worse.
Same i have one in my moms gaming pc worried if ill have to go through the bs
I got a z790-h last year. Their AMD boards had this issue. I'm never getting an ASUS board ever again.
Well I got Asus am5 motherboard and GPU past year, no complaints so far..
i completely stopped buying asus parts since i started seeing people showing their shady practices.
3:00 +- Australian here, long time ASUS customer & user.
I can't comment on America or Canada, never been there, but in Australia, ASUS make and sell pretty good equipment. I've owned several. But their importer / agent / national rep, is a disgrace, and the issue reported by G-Nexus ~ that'd be pretty typical here. I had a circus about a faulty motherboard in 2011, I think, and it went a lot like that. Don't pay for or walk out of the shop with anything you have not seen running. Don't walk out of the shop without a full and correct receipt and warranty papers. I know that's a pain when you just want to get home and plug it in, but ... make real sure you can bring it back and get a replacement if something's wrong, meaning make sure you have the paperwork to do that.
The issue is usually not the computer shop ~ the issue is the national company representative / agent / importer.
Nah, the rot goes right to the top with ASUS.
I'm from Indonesia and ASUS aftersales and warranty here is also a nightmare, a lot of horror story, even from when I started building PCs 10+ years ago. The comments about them are overwhelmingly negative, compared to other brands and their distributors, and that's one of the reasons why I stayed away from all Asus products and would not recommend them to anyone.
yup asus ... I live in New Zealand . i had to send my router to a friend in the US for them to send it to Asus for some reason ?
I've always used Asrock for my mobos, GALAX or Gigabyte for my GPUs and Corsair for ram and PSUs. Never had an issue with any of them.
ANY company can take your money, only good companies will honor your warranty when things go wrong
Seems that Asus is no longer on the trustworthy list according to a lot of people
Find me a motherboard manufacturer that hasn't screwed customers in some way. I'll wait.
I’ve seen nothing but problems with them for years now….
“I will no longer be buying Asus after this” now where have I heard that before 🤔
not my exp, tho my brother has alloy extreme. the top of line of ally hand held. it's SD card reader never worked since day one from the box.
To be clear, I've had similar issues with ASUS RMA twice before in Brazil, this seems like a world-wide issue, definitely not limited to Canada and USA
Customer is KING 👑
Any company who doesn't believe that will lose their customer built crown 👑
The Amazon listing was fake, it was sold by a brand new shell company that sells clothing. The day before it was being sold for $240, of course it was also a scam.
Next GN video: we going to Asus's HQ
Thank you for bringing awareness to crappy companies like Asus. I've had the exact same experience with Lenovo.
“This APU will compete with mid or even high end desktop GPUs”… from how many years ago? :-P
It has more cores i believe then a 6700xt, which is like a 3060-3070.
So you will at least see like a 3060, maybe better
If it reaches the performance of a RX 6600 i would find it awesome.
@@jmtradbr Well its RDNA3.5 which should have some problems fixed so maybe 3-8% better performance than RDNA3 and it has more cores than 7600XT but less than 7700 with that performance from RDNA3.5 lets say it is on 7700 level but its APU and it will have lower clock speeds most likely so still somewhere between 7600XT and 7700 still great performance. This is just my theory but from leaks it was shown that it should be 4070 territory and 4070 is little bit faster than 7700XT.
How much would an CPU/APU cost if it combined great CPU and GPU perf? $700?
@@Doug-mu2evCould still be pretty good value, especially since it fit's into SFF PCs. Also on that performance level, it could actually be "good enough" to skip a dedicated GPU entirely.
I saw that low price on Amazon for the 7800x3d intermittently over the last week. Back up to 344 now. Just have to keep an eye on it.
It was fake, don’t get your hopes up. A 3rd-party seller listed the 7800X3D and several other AM5 processors for well below market price. I had been watching and bought a 7600X from the seller for $158, but I was refunded the next day and notified by Amazon that there was an issue with the seller.
I believe it was a scanmer as many people have said I've seen
I predict the "monster APU" will be the basis for future consoles and plenty of great mini-PCs.
Asus is a disgusting company. I had a 4090 strix that broke in 3 months. Asus didn't want to fix it or give me my money back. I personally will never buy anything Asus ever again
Good to know. Now I will only buy gigabyte
@@arkaneforyou gigabyte isn't any better. They don't cover their warranty either.
@@arkaneforyou your best bet would be MSI actually not gigabyte they have similar policies to Asus
KFA2/Galax is way better
Asus is one of those brands that I haven't trusted in years. At one point their Proart 4080 was $100 above MSRP, which was pretty typical, but their OC variant was almost $150 more than that and it was maybe a 3% boost which was insane because it was using an identical cooler and board just with an overclock.
I've bought a few things from them over the years and I find more often than not, they're about middle of the pack in most ways.
I think my worst experience with them though, was when I was working on a friend's laptop that was having issues. I had intended to swap an SSD and repaste it. I did this pretty frequently at the time, but this one died when I opened the damn thing. It had a daughter board that controlled the power intake and when you opened it up, if the screw closest to it in the chassis touched it the entire board would short because there was no surge protection between the mother and daughter boards.
Just overall they make bad choices.
Feels good to be a little vindicated, I've been warning people against Asus for about 3-4 years now. People have been calling me crazy.
I clicked on this thinking it was a GN video and wondered why the voiceover LMAO.
When I read this, it seems that Asus hired 3rd party companies who's English is not their native language.
ASUS is Taiwanese.
The screen was still not broke.
Sony do the same with very similar wording. They stiffed us for £130 a few years ago for an in-warranty repair on a phone.
Asus Workstation Boards were unbeatable back in the day . . .
But since they went all gamer the stuff has only gotten worse.
Asus- how can we warranty stuff without losing money on the fixes
Employee- find stuff that can be fixed even it it doesn't so we can get money from them and we will break even.
Asus- you're our new CEO
Asus RMA process about 15 years ago now. Needed a HDD replaced in my laptop. 3 months until I got my laptop back, came back with a the fan casing smashed, a chunk taken out of the housing above my keyboard, the monitor ribbon was disconnected and the HDD was blank. Havent purchased a new ASUS product since. Good/Shame to see that my aversion is still warranted
They said they would fix this to Gamers Nexus awhile ago. Nothing changed still.
It seems that this poor customer service is limited to some regional locations. In south-east asian countries, Asus has excellent RMA afaik..
Just the opposite with ASUS, a few years ago, I had to RMA a ASUS ROG STRIX B370-B motherboard. I reached out to ASUS customer support informed them of the problem, RMA was approved. Submitted defective MOBO tracked the RMA via support portal. Within 2 weeks a replacement MOBO was received, there was no issue with any attempt to charge for any unreported damage. Until I experience an issue with ASUS customer support; I'll continue to support their products.
Their response was just the absolute minimum amount of saying sorry and damage mitigation as possible... they don't give AF and are just trying to not be held accountable. F em!
I've been a long time user of Asus products, countless Motherboards etc. No longer, will boycott Asus from now on!
dude i thought 7 minute video ? there is no way steve did ONLY a 7 minute video, and then i saw it was gamer meld, thanks for keeping us posted as always🙂
This is leech video.
Asus ❌️
EA ✅️
I saw the thumbnail and thought it was a GN video.
*The AMD 6750 XT is a 40 CU graphics card. It is equal to the Artx 4060. That is insane!!*
NOOOOOOOOOO!!! What happened to the 4K UPLOADS!? 🤬 I thought you were finally making the upgrade Gamer Meld.
Currently doing a new build, no ASUS parts for me even though some of them are actually cheaper. They can get fecked.
My current MOBO is ASUS. Did not know ASUS was this bad but it was a Microcenter bundle with CPU and RAM. Now knowing this I won't get ASUS again though.
Mirco center should be discontinuing the ASUS bundles.
@@AnonymousUser-ww6ns Meaning they actually are or meaning your opinion they should be?
I've used Asus boards on and off over the years. My newest AMD based system is just over a year old, and the service from Asus has been terrible on all fronts. If the bios is updated with any newer v0922 (Feb 2023), Win 11 will not come out of sleep mode, you have to hard power off and cold boot. They made jump through some many hoops, including an RMA of my board which had nothing wrong with it. I had to pay shipping which now costs an arm and a leg. Not sure who I would switch to, had grief with both Gigabyte and MSI.
I don't see myself buying Asus again, terrible acer sales scamming customers
I have a bunch of Asus stuff, from pc parts to peripherals. A month ago i sent back my VG249Q monitor for dead pixels.
The monitor had a 3 year warranty, i was 1 year in when i noticed the dead pixels, rolled with it for another year and now i sent it back.
I read their monitor warranty terms if it applies to my case and it did (at least 3 black/white dead pixels in a 1cm square), sent it back, they replaced the LCD panel and it's working flawless sincen no extra cost or problem with the service.
I'm in europe so i don't know if asus itself fixed it or a partner of theirs did but after this whole thing i hope none of my other stuff breaks.
No discount on the 7800x3d cpu in Australia. Still $575.
Asus became too big for their own good.
Its our duty to nerf our beloved brand to surgically insert some sense in them
I like how I consistently hear "a decent performance boost over last gen" from this guy pretty much every time AMD does something, you love to hear it
At this point It would be easier to publish the names of the brands who don't try ripping you off. But then you'd have no content.
Nice one ASUS, gave me something to chat about to the ten people in my game dev channel and the five in my gaming channel and even more people in work on Monday too!
😂 I like y
It's in these cases I am very glad I can demand refund or a completely new product from my store if the store or producer can't fix the issue within 3 attempts.
Really not sure I like this direction for AMD. It might be great for people that buy cheaper laptops or PC's without dedicated graphics, but most enthusiast gamers will usually replace their GPU at least once or twice over the lifespan of their CPU. Between this focus on APU's and AMD supposedly considering giving up their discrete GPU business either in part or entirely, that might leave enthusiast gamers no choice but to go Intel / Nvidia.
Is MSI any good?
I've heard about warranty issues with asus. Been looking at non asus parts.
Let's just mention the ASUS motherboards are a mixed bag as if they are coming out of different factories. A low end workstation platform MB was plain terrible for i7 5820K, while a midrange gaming platform MB is rock solid and works flawlessly with 13600KF.
Thanks, I'll be cautious of Asus but aren't most like this? except EVGA that are not making cards anymore.
They scammed me for sure... I used to be an Asus fan but after a failed $4k laptop within warranty they fail to repair or replace I will never go back to their hardware.
cpus are cheaper because the 8000 cpus are out in 2 weeks.
Anyone else having their computer boot to "LED BIOS Updating" on their ASUS boards, and when you reach out to support it'll cost you $75 to have it looked at ?
I got the same experience with sony phone and lenovo laptop. They didn't even fix my device and they charged me for a diagnose. Lenovo said they need to change the motherboard and that cost half the price of my laptop and for sony needs to change the frame and will cost half the price of my phone. The only good service that I've experienced was samsung replaced my battery and I never asked for a single dime.
Wait. Is this a new response to a new scandal or a response to the old one? Hard to keep track of them
Companies that act like this cannot escape and simply do whatever they want anymore in the age of CZcams channels with hundreds of thousands and million subscribers. This is not the 80's anymore.
Their reply was a non reply to make it sound like they are doing something. But there was no addressing the aggregious practices of denying RMAs or trying to upsell non necessary repairs.
I had a x670 TUF MB fail after only 18 months.
I slightly bent two pins returning their garbage board.
Refused RMA.
company doing stunts like that its logical to think their quality check department even works as intended for the consumers but the company.
I compare features and compromises when looking to buy motherboards now. Not a single Asus one used all the chipset potential nor without compromises. So I'm running msi. My last asus board was the last one just replaced last July, a rog strix z270f. The last times Asus made what I thought was an actual special board was the p3v4x that I had back in the day and also the a7v333 with promise raid on it. That period was their best to me really.
I bought microcenter’s warranty; so i am just gonna return it lol.
I am not an overclocker, but now I'm worried if my VERY EXPENSIVE Asus z790 Hero motherboard somehow needs to be RMA'd.
Should have went with an Asrock motherboard because I had a very pleasant RMA process with my Asrock z87 Fatality ages ago. The motherboard's secondary PCI Express didn't work for some reason.
5:05 man when he said X instead of Twitter really hurt my ears
I have a 12 year old Asus Laptop that is a tank.I currently have a zflow z13 and so far I love it. I bought it because of the reliability and experience I had with my older Asus products. Sucks to hear they got too big for their own good.This seems to be a trend with a lot of companies that started with a good reputation and than lose sight of what made them great in the first place. Corporate greed and crummy warranty process is the new norm. I'm glad people spoke out. ASUS seems to be taking accountability.
EVGA screwed me on a motherboard that they said the CPU pins were bent (they were not when I sent the motherboard in for RMA).
Pictures and vidio and original box 📦
Just now? Werent everyone done with asus after the last incident?
Its not just te USA, they are doing it in australia also
When I started building computers for myself, family, and friends, I used ASUS motherboards which were great. Then after about 8 years of building, I got one that was dead out of the box. I called ASUS and got the royal run around and they wanted me to send them copies of my receipt and told me over the phone that I probably damaged it. They wanted me to send it to them on my dime and they would decide if I did something to it or not. After I hung up, I took it back to the store and got an ASRock. I have never gotten anything from ASUS since, and that was over 10 years ago.
I'm an Asus fan...or was.
Did they have some change in management that allowed them to drop in reliability and rep ?
My 2016 Asus X99-dlx is still kicking...
Hope Asus have their stuff together by the time I'm in the market for a new rig.
I do tech support and I am so glad this company has an amazing policy lol just take care of the customer..
What if that apu is the ps5 pro or maybe if Xbox decided to upgrade even though they said the series x is their mid life upgrade.
I bought asus b650 motherboard that was DOA. Luckily i bought it on amazon. Problem free return. But i was worried that they wouln't accept the return.
Amazing, they must have some horrific people in charge of their business.
I'm surprised with everything going on with ASUS, that AMD isn't changing the "Strix Point" CPU to something else entirely so there isn't a name association made.
Price went up on that 7800X3D 344.99 now
ASUS. Thanks but no thanks..
It's not the first time that Asus has done this kind of thing. For some reason, the community forgave them before, lets hope they learn their lesson this time.
a-SUS it's in the name!. don't forget it. lol
looks like asus employee having their degree from chat gpt
6:12 oi I know blender OpenData when I see it
我在台灣遇到的華碩RMA服務都很不錯，約20年來從沒發生過胡亂收費的情況。
所以我想瞭解，他們是送到那地區去維修(RMA)?
美國啦～～～ 在台灣如果敢這樣、就準備被900芯炎上唄^_^
北美RMA員工有問題，感覺是被公司虧待然後開始整客人。（我以前也會這樣😅）
@@EmpressHsiao 是喔@@" 我以前做主機板工控板維修也有好幾年時間 從沒這樣搞過..
I truly hope that they will release strix point and strix halo for desktop pc's, as they will be a perfect reason for me to upgrade from AM4 to AM5 platform
I used to work in a computer shop and particularly liked the ASUS motherboards at the time. And then after a few years the boards quite suddenly started having issues and I had to RMA quite a few. Luckily I could send them back to my supplier so I didn't have to deal with ASUS directly. But after a while it was too much of a hassle and I stopped buying them. I don't work there anymore now but I haven't bought any ASUS product since.
I got my asus forb7 or 8 now but ya back then more better then now
I stopped buying ASUS long ago when I was having issues with the MB. Ate the bullet, gave it away, and bought AORUS.
I actively try and avoid Asus now after all this happening. Also that Ryzen 7 7800x3d cpu everyone says you shouldn't buy because it may be a scammer so don't buy it.
Wow checked out the affiliate link on Amazon and found no such pricing on a new CPU........
Did he make a mistake???