In today's video we will be talking about VirgoReader, Panera Bread and more My Instagram is @callummarkie / callummarkie Second Channel - / @callummarkie2
My brother was blind and something of this nature happened to him, him not being given back the proper amount. When I found out, I was absolutely pissed I wasn't there when it happened because I would've raised hell to get his money back. People who treat disabled people this way deserve to have their names and faces shown to the public.
That’s DISGUSTING. I can’t even imagine how sick somebody has to be to even consider taking advantage of somebody in this way. Disabled or not, it’s simply disgusting and irrespective of the victim in the situation, it is still theft and fraudulent and illegal! Sorry for the rant but … ugh. Just sickening. I’m so sorry that happened to you and your brother. I hope you were able to find some sort of justice or apology at least for the way you were treated. 🙏🏼🩷
I appreciate your kind words!! And I agree wholeheartedly. To treat anyone like that and so brazenly steal from them is downright evil behavior! My brother didn't get justice, sadly, but I'm so glad people are continuing to call out this type of behavior now so no one else has to go through situations like this!!@@lolly5453
My cousin is blind and this has happened to him more than a dozen times… my aunt and I have actually gone back to the stores that were trying to deceive him and have gotten the money back most of the times but the fact that we need to do this is disgusting! He has also been mugged a few times as well
I would imagine the confirmation from her family that she was right is outweighing that. She asked her family. She knew that something was wrong. I hope she is applauding her own intuition now.
@@amylou22snowhite It doesn't always work that way with people who are different. From the video, it implies she's feeling guilty about it even though it's not her fault. It sounds to me like she returned with the gift card and without the cash, and her parents started asking questions.
Usually, a discount that large should have required an override from a lead/manager. This is such gross behavior from every level of Panera. Dear lord.
Exactly I wouldn’t be surprised if it was the big boss and the lead together. They have been doing it for a while. Which is also why they have the opener still on the register. Every retail and restaurant job I have had you don’t let anyone on your name
It WAS the Manager who did it....!!! All of that was detailed in the TikTokers second video.... Hence the abysmal response that the family received the first time they complained..... The Manager obviously wasn't about to snitch on their own self to Corporate!?! If you take advantage of an obviously disabled person in order to steal from them, that's not just the lowest of the low - that's theft AND DISCRIMINATION TO FACILITATE A CRIME - SO, in my opinion, they should report this to the authorities and then they should be convicted of the theft AND for perpetrating A HATE CRIME, if you ask me....!!!
Exactly. It’s why I feel so violated any time a promo or coupon disappears, or fails to work when it should. ie. Food delivery services often cheat customers and make out like it never happened. They fail to understand that in many cases the whole reason a purchase is made can be solely because of that promotion or discount. Makes a huge difference.
i dont get it? why even buy the gift card in the first place and restrict your money? you could just spend that money straight instead of using a gift card
@@OscarLangleySoryu probably because it wasn't properly labeled, which was the whole source of the issue with the beverage to begin with. People aren't dumb, they can't be faulted for not seeing labels that aren't there or are purposefully obscured
My very first thought when we heard they discounted $22 was that whomever rang her up was an actual manager of Panera. Given a manager did this, that store needs to be looking into their leadership team because I can almost guarantee there is much more theft going on in that location. Especially considering this person had zero issues with taking advantage of her sister. Wonder what their shrinkage looks like.
Yes and also asset protection 100% can look at who's numbers were input to perform that discount alongside the cameras showing who was at the register at the time. It's such a stupid thing to do because you are not only risking your job but also risk being arrested for theft.
So would that imply that the manager most likely stole from her sister? Or is Ryan the manager's account? I've never worked with a cash register so I wouldn't really know.
The theft alone is bad enough, and reason to be looked into and disciplined to the fullest extent. The fact that this was against a vulnerable individual, and possibly by a manager/supervisor, just makes this so much more sickening. Panera’s glossing over any of these aspects is worrying in itself.
Tbf most companies wont look into such small amounts, as individuals 20 dollars is a lot, but for a company that makes thousands everyday, its like a penny...
@@hyiso811 that’s crazy to me, considering I know companies who’ve fired employees for stealing things that equate to much less in the way of $$ - theft is theft, whether it’s worth $2, $20 or $200. It kinda shows the character of the employee imo.
The amount is not important, the unethical, discrimatory behaviour against a vulnerable person is disgusting! I hope people don't give them any business. I surely would not if we had any in Europe.
"Oh, who cares? She had to pay the money anyway!" ...The people who left comments like that really didn't think those statements through, huh? Edit: Say what you want about the platform, but nothing brings about company accountability quite like a viral TikTok. Good on her sister for speaking out.
as someone who works with kids with autism, and someone who’s worked in retail, as insane as this is, it happens SO often. this poor girl was just trying to be independent and someone ruined it for her.
Yep, I’ve watched people be rude to my son and try to rush him. He’s autistic and we try so hard to train him and teach him, so he can be independent and these people just ruin it
i work at a bookstore that sees a lot of people come in clearly for practice with making their own purchases. whether it’s a child or a grown adult i always try my best to be patient and helpful, so someone blatantly taking advantage in a situation like that makes my blood boil.
@@grey6703 this makes all the difference! more people should be like this. i’ve seen the confidence this can bring to kids who struggle with social interactions, and it’s HUGE! so from the bottom of my heart, thank you!
@@ArdenBijou it’s so difficult to see the excitement for something be dampened bc of someone’s ignorance and impatience. I hope he sees more kindness in his future!
Also a gift card could've been a literal gift... Might have been free money for her and not something she needed to spend and deduct... Now she's down real money instead of the "free" money she had from the gift card
I mean, even if she had purchased it herself for whatever reason, she already gave them that amount of money and should have NO obligation to ever give them more unless her total is too much to fit on that card!
Idk about elderly in America, but when my grandma was in her late 80s she could still do math faster than a calculator. You could not get something like this past her, and she would tear you down for that.
@@ShamelessFNGRL People are different but elderly people are more susceptible to money scams. One way is tell them there’s not enough money on the gift card so cash is needed.
@@ShamelessFNGRL my grandma is clueless and would absolutely fall for this. She doesn’t even know how to spell her own name anymore… please let’s not categorize the abilities (or lack thereof) of people. 🤦🏼♀️
the people who are acting like this isn’t a big deal are the same ones who would be raising hell to a manager if something like that happened to them lmao.
Yes the “I have money so it doesn’t matter to me” or “if you can’t afford it you must be lazy” mentalities are so harmful especially to our disabled population who are not lazy AND who can’t afford to be screwed over
Over a decade ago, my mom got a salad from Panera that had a dead moth in it, and when we brought it up to them, their response was also "Well, what do you want us to do?" I can't believe that's STILL their standard response when they screw up.
i have a friend with down syndrome and she orders food ect on her own all the time and she always gets less money back and is overcharged, and even at places she goes heaps. A hair dresser in my local mall recently charger her $200 for a hair cut and wash when my mum asked for the same and they said $50…, definitely happens and way more often then you would think, people are disgusting.
True, I’ve worked at Starbucks and Panera before and some stores allow anyone to apply discounts (like at Starbucks the lowest level employee can ring up drinks as free if needed to replace drinks or whatnot) but Panera was one where you could not apply a single discount without a manager level clearance
Even if the managers had a unique code to put a discount on a customer order, it is super easy to get a managers code. I was a manager in the restaurant business and had to change my register codes every week to keep employees from getting it and using it.
State Treasury - defrauding the government of sales tax. Since a transaction was made, the Manager and the employee essentially stole from the government. And since I seriously doubt it was the first time, we could be talking hundreds or thousands. Sounds like audit time to me. Panera will start to care then.
As a disabled person myself i cant tell you how often this shit happens people think its ok to punch down if someone is disabled we get the shit end of the stick all the time and i wish people saw it as morally wrong instead of something they can get away with
The person who did this had to have been a manager too. I used to work at Panera, the only way you can do a discount is by putting in a managers pin or swiping their special manager card.
I worked at Domino's in my early 20s, and the assistant manager taught me and another person how to pocket the money. If somebody came in and paid with cash, we didn't put their order in the register. We just wrote it down and then would make their order and keep the cash. I ended up quitting that job because the whole thing was just so shady. He ended up getting caught and fired.
Seen this at a bar. One of the waitresses would get the bar tender to make a drink real quick and say she'd ring it up after...and she did. If they paid with a card. If they didn't, she'd make change from her tips and keep the money. Manager knew she was doing it. No idea what happened to her.
I've worked in food service for about 10 years. I've been getting verbally abused by people and treated like shit by massive corporations. I have NEVER felt the need or want to cheat ANYONE out of their money. That's so messed up
I really want people to understand how bad it is to steal from a disabled person not only do they not have a leg up in the world they might not be able to work and the money have have is a set amount from the government. if they even have a job it probably pays less then average. Disabled people are chronologically poor because of how they system works this is beyond punching down i hope that who ever did that to them loses their job and cant get a new one.
I was thinking it was someone on the management side because in all the fast food places I've worked you need managers approval to perform discounts that large.
People get lazy. Wouldn't be surprised if the account used to log in to the till in the morning was a manger one so the manager doesn't have to be bothered every time someone needs to make an adjustment to a bill
@@kasocool2812 Hi, I used to work at Panera Bread. That's not possible. It doesn't matter who is logged onto the till. The manager would still have to manually swipe their card to authorize it.
He also stole independence and growth from her. The sister said the woman was blaming herself. I don’t know how independent this woman is. It sounded like her dad was showing her how to use the gift card and cash together and this might have been a new experience and skill. That can be nerve wracking, particularly for an individual with a developmental disability and then this extremely confusing situation happens. Someone who might have had some independence may now need support from family or professionals in situations they didn’t before for fear of getting scammed/stolen from. It’s not a lot of money stolen from this woman or from Panera but there other consequences as well particularly to doing this to someone with developmental or intellectual disability.
As someone who struggles ordering in person this makes me so mad! Like having the confidence to order then get taking advantage of is horrible and is never acceptable
This is one of the most disgusting things I've ever seen a service worker do. How awful. Taking advantage of someone is inexcusable, taking advantage of someone with a learning disability is the absolute bottom of the barrel.
As someone who used to work customer service this boils my blood. I had plenty of disabled customers who were regulars. I would NEVER have treated them like that. It's plain disgusting and the fact that some people are responding with "who cares" is just f*cked up.
@@khaleesireyna731 same here. I have worked in restaurants my whole life, same for my husband and son. So it really upsets me to see this. I just can’t fathom ever treating someone this way.
@nicolegroves6880 you and your family are some of the real ones. Let's be honest, a lot of people look down so much on service work that they don't realize that there is WORK involved. And one of the biggest parts of that work is making your customers feel welcome (I've got a whole guest/host view when it comes to service work: service workers' job is to be a good host. In return, customers should be held to the standard of "be a good guest", but I digress). This employee/manager outright taking advantage of and stealing from this customer is disgusting and they should not only be banned, but blacklisted from working in any kind of service job.
Hi, I used to work at Panera Bread. It's not possible to have been the shift lead unless they stole the manager's card so it was 99.9% likely the manager. It doesn't matter who is logged onto the till. The manager would still have to manually swipe their card to authorize it. So, the manager who they called is likely the one who stole from her based on their reaction because that response would have NOT been allowed and they more likely would give her a new free gift card or a free meal.
Years ago, my friend, who was a single mother of two, would get her kids McDonald's happy meals every friday. She always had a check made out for the $11 and some odd cents because it was the same price every time she went. One month, her checking account was off by $100. This was before online banking, so she had to wait to get copies of her checks from the bank. When she got the copies, a mcdonalds employee had put an extra 1 before the $11 oh it $111 so he pocketed $100. Calls to the store manager was a basic "sorry, we were watching him close because he has done this before. Must have gone under the radar" what?! So she called corporate. It took 3 weeks and 12 messages to get someone to call her back! That person said, " Oh sorry, we will look into this." She made several follow-up calls over the next two months and got the run around. Finally, she got an official apology letter, and it included some coupons for her trouble. I wish tik tok was around then.
"He's done this before" which likely makes me think they were in on it too. If they knew he was known to do this, they should've had his ass fired the 1st time
I'm kinda surprised whoever it was gave the sister the receipt at all considering thats clear evidence of foul play here. Though, i suppose the person just thought the sister wouldnt be able to understand it and didnt see the harm in giving her evidence. Good thing she had her sister look it over and catch that, this is so gross
Yeah I was a manager at dq and to even open the discounts page we had to put our manager code in and then when you clicked which discount (military, 50%, 100% etc) had to put our code in again and then had to also confirm it w our code, and we were told to NEVER tell any shift leads, crew members anyone! So the manger either told them what their code was or they would just come up and type it in either way it’s gross !
This has been going on forever at many restaurants. When I worked at Wendy’s and a customer wanted to remove something from the order (before paying) we had to call a manager over and have them remove unwanted items. When I asked why she said because employees would steal cash by voiding items after they handed the money over!
People like this not only are disgusting for taking advantage of disabled people. They set them back so that they are too afraid to try to function on their own which is the saddest part of all. I'm so sorry this happened. I hope her family can get her to pass this disgusting incident so she can act independently again. She deserves just as much respect as anyone else.
As someone who's mentally disabled and could super easily fall into the same trap this scares me. Especially with how little it looks like the company cares and that it seemingly could only be the manager or shift lead? That makes it so much worse
The cash not being the same as a gift card reminds me of when I was in high school and had to pay a late fee at Blockbuster (hi this was over 20 years ago) that my boyfriend's parents had, so that we could rent a movie. They later took me out to dinner as a thank-you. Dinner is not the same as the cash I no longer had. I would not have taken myself out to dinner.
I had an employee try this during my cold stone years. That customer got free ice cream, and my employee got thrown out. He was literally thrown out since he refused to go home for the day. Sometimes miss that job
I have a cousin who is in a similar situation. They love being financially responsible using gift cards and using their money responsibly to have fun. To take that away from them is ridiculous.
this is why they make the person who is assigned to the register use that register at the place i worked at. stuff like this always happened and still happens even after putting that system in place
Oh, man. I was working at a salon in NY and I moved the day after my last shift all the way to Florida. When I get to my new apartment I get a call from the sheriff in my old town. The stylist stole all the money from the cash register because she knew I was moving cross country and figured she could pin it on me. Thank goodness the cop understood that I was being totally honest. He wanted me to come in to the station. I JUST got here 1500 or so miles away-! I told him, "I am NOT stupid enough to do a crime that obvious. But I do think it's a convenient excuse for the other worker, I would look into her?" and he never bothered me again. I hope she went to jail. EDIT: it was probably a voicemail I had to return, it was a long time ago but yeah I talked to him on phone
I work for a big online retailer and everything even down to a £0.01 credit is tagged with your ID. But people still occasionally think they will get away with thousands of pounds of fraudulent adjustments
Panera Bread is the company that has had 2 people die recently from drinking charged lemonade which is loaded with caffeine. One would think they would be a bit more interested in improving their public image.
People think that gift cards and cash are similar???? Who are the people saying this?? Gift cards are that store's money, you can't ever get cash out of that thing. It's monopoly money for THAT store or chain. I'm so confused???
The fact some people don't understand that what happened is wrong is absolutely MIND BOGGLING. How out of touch are you to not understand that this person STOLE from a paying customer and to add insult to injury, that paying customer has a disability and the cashier thought they were going to be an easy target.
That’s one of the many reasons why I hate sharing a til. Some places I’ve worked insist on it, that sucks for Ryan. People who don’t see the difference between a gift card and cash are people who’ve been comfortable for too long.
Something like this happened to my cousin (with down syndrome) a few years ago. One selfish act by a server completely destroyed his confidence and took away something he was truly proud of as it was a huge deal for him to be able to walk into a McDonalds, order, pay and eat all by his self with money he had earnt his self at his job.
Any place I worked as a cashier we had a hard and fast rule. Never work anyone else's till, and never let someone else run your till. Period. They way that young woman was taken advantage of really pisses me off.
Not to mention the fact that she received that gift card as a 'GIFT CARD' it's like saying you have store credit but I'm still going to charge you cash for your purchase... Wtf!?
i feel so bad for the sister of the tiktoker 😥 poor girl practiced and did her best, and got scammed by a scumbag. i hope she can try again and it goes well, hopefully she doesnt get discouraged
Meanwhile I went to Jersey Mike's and made a mistake, ended up paying $22 instead of using free points gifted for birthday. Three employees spent 30 minutes to figure out how to reverse the charge so I could get my money back because it was all I had for the rest of the month due to a horrendously high vet bill. Jersey Mike's and Evan, Matt and Nikos ROCK!!! They have gained an even more loyal customer for life and I have made a point of stopping in more often because of the kindness I was shown.
Leadership is a mindset, not a position. It never shocks me when the problems with a company start at the top and trickle down. eta the last time I worked in retail and they tried to tell me to let someone else use my till I got fired for saying hell no, that is my name on that till and if is short it will look like it was me. Watch out yall, people will screw you and smile in your face.
We have laws about taking advantage of Disabilities for a reason. What do you want us to do???!!? Fire them and press charges. You know, the right thing to do. I vant believe a company actually asked that. Time for a Boycott.
As parent of children with disabilities, I’m so proud of this women. We practice with our kids. They know what’s expected in the “real world”, we have rehearsed, often role played, and they are ready. She knew something was wrong and she told her parents. Very well done.
my friend with down syndrome has this happen to her way more often then you would think in her local area even, with cash (short changed) and when she uses a card they add on random chargers, its disgusting. Try encourage him to get receipts or who is with him if possible
this has also happened to my brother who is physically disabled with autism, not trying to scare you, but i live in a nice area in New Zealand and it legit happen everywhere. Not all the time ofc but still. Hes come home with no money because his careers got themself food with his money or got no change back from a shop. Now we use gift cards for subway or whatever to avoid
When I worked at fast food, one of the shift leaders got fired for stealing money the same way. They started training me to take her place, but I quit because the store manager treated selling fried chicken with the same seriousness as if we were handling nuclear weaponry.
As someone whose sister has Down Syndrome, this is disgusting. If someone ever did this to my sister I would be livid! I hope they apologize and get her the money back.
They have to be children to think gift cards and money are the same thing ffs 🤦🏻♀️ If they're grown, they must not struggle with money. I can't buy necessities or pay bills with a Panera gift card; it's not hard to comprehend the difference.
as soon as i saw the receipt i knew it was a manager or lead that did it. those are typically the only people in a restaurant with the ability to comp / manipulate tickets this way. disgusting of that worker to do ‼️
I'm disabled and have a service dog, my disabilities are invisible (seizure disorder and cptsd) but getting abused by store employees is one of the most degrading feelings for me. I don't experience things like money being stolen, so it's not quite the same, but I've had employees come up to my dog and make noises/call him/try to pet him. Usually I just try to be nice and explain that he is working and for them to stop, but I kid you not, I had two employees say 'it's a dog, what do you expect?'. Like...I expect to be able to go to the store without being harassed or fear of possibly getting hurt.
How are they letting people who are off the clock be the name on the register? No fast food job I've ever worked has had that happen. Most of them, you can't be logged in if you're clocked out, the system wont let you
Oh this isn't the first time this employee did this they knew exactly what they were doing. I was assistant manager at a convenience store I had employees steal cash, gas and even lotto tickets. The ones who have no clue what they're doing get caught pretty fast. I bet this isn't even the first job this employee has done this at I bet they were fired from a different place for doing something similar.
It’s crazy that the corporate office is not worried about employees stealing money, because basically not only did they steal money from the girl, but it’s stealing money from the place of business and honestly the manager saying what do you want me to do about? It just says that manager was the one that did it.
I have a brother who has autism and this happens to him often. He loves being independent because we are over protective of him but once he went in to get pizza, his favorite food. He insisted that he gots it. Then got back in the car and asked me a few questions about how much a pizza cost, I asked him why and to let me see his change. The lady didn't give him his change but just the receipt, he had a 50 bill that he got for his birthday. I ran into the store with the receipt and asked for a refund and gave that girl a lecture, saying that she's so messed up that she thought she could do that, mind you this girl was acting like she didn't do anything and that he didn't hand her 50 but we told her to check the cameras and we will be calling the police because that's the only bill he had in his wallet. She finally gave in and admitted to what she did. Since then my little brother isn't allowed to pay for his stuff alone.
Please keep us updated on this. This is part of another problem- not listening to peoples boundaries and words. The woman told that scumbag what she wanted to do. She insisted. He didn't listen. His wants were more important. I know it sounds stupid, but it feels like and epidemic of people who put their own wants and needs first and refuse to see how it affects the world or hurts others.
Really curious as to who the ppl are that need it explained to them why stealing from someone with a mental disability ((or anyone for that matter) is wrong?! WTF.
As somebody who is disabled I don't know how many times I had to stop something because they were trying to cheat a person that was blind out something and the person's like what's your problem and I said because that's part of my community and I don't appreciate it I'm visually impaired. I've had somebody at Subway steal money off my card that worked at Subway and was and I had to cancel my card and all this other stuff and put a fraudulent claim out because the only place that I used my card was at Subway. This guy knew I was visually impaired because I asked him if he could help me see things on the board and everything like that so he took advantage of me.
It happens all the time I just to be a waitress ! That means his draw is over so he pockets the 22 dollars in his pocket! Then he puts the gift card on a tip and cashes out!
I worked a second job at a group home for adults with mental challenges. Some had C21 issues, and others were brain trauma, etc. We taught them basic life skills catered to their level of development. We dealt with everything from personal hygiene to shopping and cooking. I can't tell you how gratifying that work was. Even though I suffered bumps, bruises, and a couple of black eyes, it was one of my favorite jobs. The lessons they taught me about myself are priceless.
What's worse is some people will use the excuse of they don't get paid enough so they deserve it to do this crap/defend it,i definitely know its not all of them but their are definitely entitled people in this world who believe they deserve everything,i had a friend like that once, dumped them quickly
I think this family made a big mistake. They keep going to the company. They should have gone to the COPS. Now, the shady employees have way too much opportunity to destroy any evidence.
Can believe they did nothing about it. My Panera bread app was hacked and the money spent in California I contacted the company and told them it wasn't me and I live and am in Tennessee. The company did nothing not even an apology for it.
I’m so glad that she posted this and is getting attention because that is literally the only thing she CAN do. They asked her “what do you want me to do about it” and they are right there is not much. It’s not about the money it’s about a girl trying to learn independence for the first time and immediately getting taken advantage of. It’s about that girls broken heart that she feels that she did something wrong by not catching it and speaking up! How do you repay that? You can’t. The only thing they can repay is equal suffering. Losing their job and being shamed online seems fitting.
What do you want me to do? Fire your dishonest employee!! If they did that they are doing more shady things. Anyone with a brain cell knows you run the gift card first and then pay what the gift card did not cover. That was calculated and if that owner wants people to steal and doesn’t care well when they all start stealing he will go bankrupt. You don’t keep employees on the payroll that lack integrity, morals and character. Or at least that should be your standard as a business owners
People with disabilities are the most discriminated, abused, overlooked, insulted, disrespected, taken advantage of, and mistreated individuals in the entire world and the fact that people either aren't aware of that or don't think there's anything wrong and feel it's okay to ask "who cares?" is absolutely messed up.
When I worked at fast food, managers used to do when shadiest stuff. One used to put a register in training mode, put "cash only" sign on it, and pocket that cash. Another told register people to double up combos, so it says "small, small" and charges like $1.50 extra per each. Another manager happily sold me buns and meat for my BBQ for cheap. (Wendy's, if you're wondering)
Panera is already in trouble for selling a “charged” lemonade as having “all natural energy supplements” which was really a shit tom of caffeine, and a person with a heart condition died.
Maybe people who know they have heart conditions shouldn’t be drinking things clearly marked as caffeinated? Crazy idea I know. Personal accountability is a fever dream.
@roswell5065 The lables themselves always said they had caffeine and the amount. People just didn't pay attention. The warning signs were added after the lawsuits. But also those drinks are SWEET idk how people could drink more than one of them given how sugary they alone.
I worked with a supervisor and they would tell their accomplice to not enter the food in the system if it’s cash. They will still make the order and give the customer the food and correct change. The supervisor will pocket the money and prob give the accomplice some of the money.
That is disgusting....i hope panera does the right thing and Apologizes to this girl and her family, gives her the money back, and fires the person that did this....😢
I used to run a program for adult literacy students, who were there for various reasons. We always encouraged people to bring in “great deals,” or contracts to go over with us before signing. People are awful.
Yeah, here in the United States, we do have fairly hardcore theft laws (depending on where you're at) She probably could go in and ask (or file a report with the the police) to request the camera footage.
I'm not surprised since the Lemonade incident. If you want to know that Panera was going into trouble over their "charged" lemonade, watch the Food Theorist episode, which they uploaded 9 months before the first lawsuit over it.
Oh my god the dispensers are and were labeled🙄People who know they have heart conditions choosing to drink clearly labeled caffeinated drinks is not the fault of the company.
'Charged' is what it's labelled as, and that doesn't automatically mean 'caffeinated', my first thought would be electrolytes/etc, and that is the issue. @@Partyhatpossum
If you seen the video you would had noticed that the label was in small print and next to the other soda. Plus it was part of their sip club where you can get refills on it. It didn't really specify how much caffeine only as much as their black roast coffee or something to that effect. Also why 390 mgs of caffeine in a 30 ounce drink. That's more than red bull and other energy/caffeine drinks.
I dont understand why the company doesnt care because they are being stolen from, too... surely. So you would expecthem to care even if they dont care about the customer.
My brother was blind and something of this nature happened to him, him not being given back the proper amount. When I found out, I was absolutely pissed I wasn't there when it happened because I would've raised hell to get his money back. People who treat disabled people this way deserve to have their names and faces shown to the public.
That’s DISGUSTING. I can’t even imagine how sick somebody has to be to even consider taking advantage of somebody in this way. Disabled or not, it’s simply disgusting and irrespective of the victim in the situation, it is still theft and fraudulent and illegal!
Sorry for the rant but … ugh. Just sickening.
I’m so sorry that happened to you and your brother. I hope you were able to find some sort of justice or apology at least for the way you were treated. 🙏🏼🩷
I appreciate your kind words!! And I agree wholeheartedly. To treat anyone like that and so brazenly steal from them is downright evil behavior! My brother didn't get justice, sadly, but I'm so glad people are continuing to call out this type of behavior now so no one else has to go through situations like this!!@@lolly5453
that's despicable
There's a special place in hell for people who take advantage of people with disabilities.
My cousin is blind and this has happened to him more than a dozen times… my aunt and I have actually gone back to the stores that were trying to deceive him and have gotten the money back most of the times but the fact that we need to do this is disgusting! He has also been mugged a few times as well
The fact that people say "who cares?" They are the problem. Good grief.
Except when it includes them then they're screaming down the mountain for justice.
@@Chaeya absolutely!!
1000000000%
They are probably out robbing Walmarts or Dennys.
@@GordonHouston-Smith ...is that something common? lol
Considering that her sister had practiced, I imagine this situation is a major setback to her self-confidence. 😔
Exactly. This makes me so mad.
Absolutely. And then the added stress of her family getting angry on her behalf. Just stress after stress and she did nothing wrong.
I would imagine the confirmation from her family that she was right is outweighing that. She asked her family. She knew that something was wrong. I hope she is applauding her own intuition now.
@@amylou22snowhite It doesn't always work that way with people who are different. From the video, it implies she's feeling guilty about it even though it's not her fault. It sounds to me like she returned with the gift card and without the cash, and her parents started asking questions.
And what is that gift card now? To use it she has to go back to a place where they stole from her? So unkind.
People questioning why she and her parents were upset are the people who would scam the sister if they were given the chance.
Usually, a discount that large should have required an override from a lead/manager. This is such gross behavior from every level of Panera. Dear lord.
The only people working were managers. Even more disgusting
The sister literally said the only ppl working at the time this was done to her sister was the manager and the shift lead.
Exactly I wouldn’t be surprised if it was the big boss and the lead together. They have been doing it for a while. Which is also why they have the opener still on the register. Every retail and restaurant job I have had you don’t let anyone on your name
It WAS the Manager who did it....!!! All of that was detailed in the TikTokers second video.... Hence the abysmal response that the family received the first time they complained..... The Manager obviously wasn't about to snitch on their own self to Corporate!?!
If you take advantage of an obviously disabled person in order to steal from them, that's not just the lowest of the low - that's theft AND DISCRIMINATION TO FACILITATE A CRIME - SO, in my opinion, they should report this to the authorities and then they should be convicted of the theft AND for perpetrating A HATE CRIME, if you ask me....!!!
Okay but if it needs an override shouldn’t it be on the recipe which manager approves the discount? Or maybe that’s how they got away with it?
Gift cards can literally make the difference between someone (or more than one person) being able to afford to go to a restaurant or not
Right? A lot of times if i didn't have a gift card i wouldn't get food out at all and just cook at home... People are so out of touch sometimes
Exactly. It’s why I feel so violated any time a promo or coupon disappears, or fails to work when it should. ie. Food delivery services often cheat customers and make out like it never happened. They fail to understand that in many cases the whole reason a purchase is made can be solely because of that promotion or discount. Makes a huge difference.
i dont get it? why even buy the gift card in the first place and restrict your money? you could just spend that money straight instead of using a gift card
@@Fermi_Consistencygift cards, as the name implies, tends to be a gift. She probably got it for a birthday or Christmas or something.
@@Fermi_Consistency because maybe someone gave it to her… as a gift… 🤦♀️
Markie, FYI, Panera Bread is the company with the mislabeled caffeinated lemonade that killed people.
My cousin was effected by this. Just glad she only drank a little before her caffeine allergy symptoms started.
@@incitingariot9925 ...if she had a caffeine allergy why would she drink it in the first place?
@@OscarLangleySoryu probably because it wasn't properly labeled, which was the whole source of the issue with the beverage to begin with. People aren't dumb, they can't be faulted for not seeing labels that aren't there or are purposefully obscured
@@OscarLangleySoryu probs didn’t know about it not sure
@@OscarLangleySoryubecause lemonade doesn't have caffeine and they didn't say it had it in it??
My very first thought when we heard they discounted $22 was that whomever rang her up was an actual manager of Panera. Given a manager did this, that store needs to be looking into their leadership team because I can almost guarantee there is much more theft going on in that location. Especially considering this person had zero issues with taking advantage of her sister. Wonder what their shrinkage looks like.
I’ve previously worked at a Panera bread and I can confirm the only people who can discount or alter prices is management.
Yes and also asset protection 100% can look at who's numbers were input to perform that discount alongside the cameras showing who was at the register at the time. It's such a stupid thing to do because you are not only risking your job but also risk being arrested for theft.
@@Theunicorn2012 Bot alert copying everyones comments for some weird ass reason
I work at Panera rn and it’s still like that. The managers are the only ones who can access the discount screen
So would that imply that the manager most likely stole from her sister? Or is Ryan the manager's account? I've never worked with a cash register so I wouldn't really know.
@@rub9812yes.
The theft alone is bad enough, and reason to be looked into and disciplined to the fullest extent. The fact that this was against a vulnerable individual, and possibly by a manager/supervisor, just makes this so much more sickening.
Panera’s glossing over any of these aspects is worrying in itself.
Tbf most companies wont look into such small amounts, as individuals 20 dollars is a lot, but for a company that makes thousands everyday, its like a penny...
Makes me feel like he has done that a lot.
@@hyiso811 that’s crazy to me, considering I know companies who’ve fired employees for stealing things that equate to much less in the way of $$ - theft is theft, whether it’s worth $2, $20 or $200. It kinda shows the character of the employee imo.
@FukaiKokoro definitely and that shit adds up quick. Bet you that employee has stolen hundreds.
The amount is not important, the unethical, discrimatory behaviour against a vulnerable person is disgusting! I hope people don't give them any business. I surely would not if we had any in Europe.
"Oh, who cares? She had to pay the money anyway!" ...The people who left comments like that really didn't think those statements through, huh?
Edit: Say what you want about the platform, but nothing brings about company accountability quite like a viral TikTok. Good on her sister for speaking out.
LOL ridiculous
@@Theunicorn2012 are you the panera bread manager in question
as someone who works with kids with autism, and someone who’s worked in retail, as insane as this is, it happens SO often. this poor girl was just trying to be independent and someone ruined it for her.
Yep, I’ve watched people be rude to my son and try to rush him. He’s autistic and we try so hard to train him and teach him, so he can be independent and these people just ruin it
i work at a bookstore that sees a lot of people come in clearly for practice with making their own purchases. whether it’s a child or a grown adult i always try my best to be patient and helpful, so someone blatantly taking advantage in a situation like that makes my blood boil.
@@grey6703 this makes all the difference! more people should be like this. i’ve seen the confidence this can bring to kids who struggle with social interactions, and it’s HUGE! so from the bottom of my heart, thank you!
@@ArdenBijou it’s so difficult to see the excitement for something be dampened bc of someone’s ignorance and impatience. I hope he sees more kindness in his future!
Also a gift card could've been a literal gift... Might have been free money for her and not something she needed to spend and deduct... Now she's down real money instead of the "free" money she had from the gift card
Exactly, that’s why it’s straight up stealing
I agree, and she will have gone to that restaurant because she had their gift card. That would e why she was there.
@@izzy6455 exactly!!
It’s like basic customer service knowledge lol you ALWAYS use the gift card first
I mean, even if she had purchased it herself for whatever reason, she already gave them that amount of money and should have NO obligation to ever give them more unless her total is too much to fit on that card!
Also this counts as abuse of a disabled person. I wonder if a lot of elderly people got strange discounts that day also.
Idk about elderly in America, but when my grandma was in her late 80s she could still do math faster than a calculator. You could not get something like this past her, and she would tear you down for that.
@@ShamelessFNGRL People are different but elderly people are more susceptible to money scams. One way is tell them there’s not enough money on the gift card so cash is needed.
@@ShamelessFNGRL my grandma is clueless and would absolutely fall for this. She doesn’t even know how to spell her own name anymore… please let’s not categorize the abilities (or lack thereof) of people. 🤦🏼♀️
the people who are acting like this isn’t a big deal are the same ones who would be raising hell to a manager if something like that happened to them lmao.
Yes the “I have money so it doesn’t matter to me” or “if you can’t afford it you must be lazy” mentalities are so harmful especially to our disabled population who are not lazy AND who can’t afford to be screwed over
Over a decade ago, my mom got a salad from Panera that had a dead moth in it, and when we brought it up to them, their response was also "Well, what do you want us to do?" I can't believe that's STILL their standard response when they screw up.
The idea of this sweet woman practicing paying, only to be completely taken advantage of breaks my heart. There is a special place for you, sir.
He definitely preyed upon her disability. He did it because he knew he could and she probably wouldn't challenge him. That is disgusting. So hateful.
i have a friend with down syndrome and she orders food ect on her own all the time and she always gets less money back and is overcharged, and even at places she goes heaps. A hair dresser in my local mall recently charger her $200 for a hair cut and wash when my mum asked for the same and they said $50…, definitely happens and way more often then you would think, people are disgusting.
Damn that's just evil.
I knew it had to be someone in charge to makeup discounts. Only managers can do things like that.
The point is you shouldn’t take advantage of anyone.
Plus, I peeped how they didn't log onto the pos under their own name yet kept using the coworker who opened the register. That's already super sus.
@@thxwandererYIKES
True, I’ve worked at Starbucks and Panera before and some stores allow anyone to apply discounts (like at Starbucks the lowest level employee can ring up drinks as free if needed to replace drinks or whatnot) but Panera was one where you could not apply a single discount without a manager level clearance
Even if the managers had a unique code to put a discount on a customer order, it is super easy to get a managers code. I was a manager in the restaurant business and had to change my register codes every week to keep employees from getting it and using it.
This is embezzlement from the staff. She may need to contact the IRS.
State Treasury - defrauding the government of sales tax. Since a transaction was made, the Manager and the employee essentially stole from the government. And since I seriously doubt it was the first time, we could be talking hundreds or thousands. Sounds like audit time to me. Panera will start to care then.
As a disabled person myself i cant tell you how often this shit happens people think its ok to punch down if someone is disabled we get the shit end of the stick all the time and i wish people saw it as morally wrong instead of something they can get away with
It is morally wrong!! I’m so sorry this stuff happens! 💔
The person who did this had to have been a manager too. I used to work at Panera, the only way you can do a discount is by putting in a managers pin or swiping their special manager card.
I worked at Domino's in my early 20s, and the assistant manager taught me and another person how to pocket the money. If somebody came in and paid with cash, we didn't put their order in the register. We just wrote it down and then would make their order and keep the cash. I ended up quitting that job because the whole thing was just so shady. He ended up getting caught and fired.
Seen this at a bar. One of the waitresses would get the bar tender to make a drink real quick and say she'd ring it up after...and she did. If they paid with a card. If they didn't, she'd make change from her tips and keep the money. Manager knew she was doing it. No idea what happened to her.
And then he probably got a job at the pizza hut down the street lol
@@Theunicorn2012 why did you just copy and paste my post lol ha ha
@@trunkb73625 haha probably
@@Theunicorn2012 Hey BOT, why are you copy pasting her comment as a reply?
I've worked in food service for about 10 years. I've been getting verbally abused by people and treated like shit by massive corporations. I have NEVER felt the need or want to cheat ANYONE out of their money. That's so messed up
I really want people to understand how bad it is to steal from a disabled person not only do they not have a leg up in the world they might not be able to work and the money have have is a set amount from the government. if they even have a job it probably pays less then average. Disabled people are chronologically poor because of how they system works this is beyond punching down i hope that who ever did that to them loses their job and cant get a new one.
America has pretty strict Vunerable Adult laws, which this would fall under.
I was thinking it was someone on the management side because in all the fast food places I've worked you need managers approval to perform discounts that large.
People get lazy. Wouldn't be surprised if the account used to log in to the till in the morning was a manger one so the manager doesn't have to be bothered every time someone needs to make an adjustment to a bill
@@kasocool2812 Hi, I used to work at Panera Bread. That's not possible. It doesn't matter who is logged onto the till. The manager would still have to manually swipe their card to authorize it.
He also stole independence and growth from her. The sister said the woman was blaming herself. I don’t know how independent this woman is. It sounded like her dad was showing her how to use the gift card and cash together and this might have been a new experience and skill. That can be nerve wracking, particularly for an individual with a developmental disability and then this extremely confusing situation happens. Someone who might have had some independence may now need support from family or professionals in situations they didn’t before for fear of getting scammed/stolen from. It’s not a lot of money stolen from this woman or from Panera but there other consequences as well particularly to doing this to someone with developmental or intellectual disability.
As someone who struggles ordering in person this makes me so mad! Like having the confidence to order then get taking advantage of is horrible and is never acceptable
“Check the cameras” aka they’re gonna say they checked and didn’t see anything . The gall of this person , who I assume was the manager
This is one of the most disgusting things I've ever seen a service worker do. How awful. Taking advantage of someone is inexcusable, taking advantage of someone with a learning disability is the absolute bottom of the barrel.
As someone who used to work customer service this boils my blood. I had plenty of disabled customers who were regulars. I would NEVER have treated them like that. It's plain disgusting and the fact that some people are responding with "who cares" is just f*cked up.
@@khaleesireyna731 same here. I have worked in restaurants my whole life, same for my husband and son. So it really upsets me to see this. I just can’t fathom ever treating someone this way.
Every old person who comes in with an expired coupon thinks this is what's happening to them lol
@@whelkpeopleofdoom You’re right to an extent but I fail to see how that matters in this situation.
@nicolegroves6880 you and your family are some of the real ones. Let's be honest, a lot of people look down so much on service work that they don't realize that there is WORK involved. And one of the biggest parts of that work is making your customers feel welcome (I've got a whole guest/host view when it comes to service work: service workers' job is to be a good host. In return, customers should be held to the standard of "be a good guest", but I digress). This employee/manager outright taking advantage of and stealing from this customer is disgusting and they should not only be banned, but blacklisted from working in any kind of service job.
Hi, I used to work at Panera Bread. It's not possible to have been the shift lead unless they stole the manager's card so it was 99.9% likely the manager. It doesn't matter who is logged onto the till. The manager would still have to manually swipe their card to authorize it. So, the manager who they called is likely the one who stole from her based on their reaction because that response would have NOT been allowed and they more likely would give her a new free gift card or a free meal.
Years ago, my friend, who was a single mother of two, would get her kids McDonald's happy meals every friday. She always had a check made out for the $11 and some odd cents because it was the same price every time she went. One month, her checking account was off by $100. This was before online banking, so she had to wait to get copies of her checks from the bank. When she got the copies, a mcdonalds employee had put an extra 1 before the $11 oh it $111 so he pocketed $100. Calls to the store manager was a basic "sorry, we were watching him close because he has done this before. Must have gone under the radar" what?! So she called corporate. It took 3 weeks and 12 messages to get someone to call her back! That person said, " Oh sorry, we will look into this." She made several follow-up calls over the next two months and got the run around. Finally, she got an official apology letter, and it included some coupons for her trouble. I wish tik tok was around then.
"He's done this before" which likely makes me think they were in on it too. If they knew he was known to do this, they should've had his ass fired the 1st time
I feel like Peter Griffin in the "I just want to talk to him" meme......
Exactly how I feel too
Gritting my teeth watching this
I'm kinda surprised whoever it was gave the sister the receipt at all considering thats clear evidence of foul play here. Though, i suppose the person just thought the sister wouldnt be able to understand it and didnt see the harm in giving her evidence. Good thing she had her sister look it over and catch that, this is so gross
I've worked customer service my whole life(33) and to override a $22 discount it would have to be some type of leadership role
Yeah I was a manager at dq and to even open the discounts page we had to put our manager code in and then when you clicked which discount (military, 50%, 100% etc) had to put our code in again and then had to also confirm it w our code, and we were told to NEVER tell any shift leads, crew members anyone! So the manger either told them what their code was or they would just come up and type it in either way it’s gross !
This has been going on forever at many restaurants. When I worked at Wendy’s and a customer wanted to remove something from the order (before paying) we had to call a manager over and have them remove unwanted items. When I asked why she said because employees would steal cash by voiding items after they handed the money over!
I feel like that employee's face needs to be made public so that all of his other victims can come forward
yeah, i wonder what reviews that place is getting. hope they’re bad
My sister-in-law has Down syndrome and this hurts my heart. She’s one of the nicest and kindest people you would ever meet.
People like this not only are disgusting for taking advantage of disabled people. They set them back so that they are too afraid to try to function on their own which is the saddest part of all.
I'm so sorry this happened. I hope her family can get her to pass this disgusting incident so she can act independently again. She deserves just as much respect as anyone else.
As someone who's mentally disabled and could super easily fall into the same trap this scares me. Especially with how little it looks like the company cares and that it seemingly could only be the manager or shift lead? That makes it so much worse
The cash not being the same as a gift card reminds me of when I was in high school and had to pay a late fee at Blockbuster (hi this was over 20 years ago) that my boyfriend's parents had, so that we could rent a movie. They later took me out to dinner as a thank-you. Dinner is not the same as the cash I no longer had. I would not have taken myself out to dinner.
As a whole Puerto Rican American I’ve been saying things are “mental” for a minute now and it’s all thanks to this dude.
I'm so glad her sisters family is looking out for her.
I had an employee try this during my cold stone years. That customer got free ice cream, and my employee got thrown out. He was literally thrown out since he refused to go home for the day. Sometimes miss that job
I have a cousin who is in a similar situation. They love being financially responsible using gift cards and using their money responsibly to have fun. To take that away from them is ridiculous.
this is why they make the person who is assigned to the register use that register at the place i worked at. stuff like this always happened and still happens even after putting that system in place
Oh, man. I was working at a salon in NY and I moved the day after my last shift all the way to Florida. When I get to my new apartment I get a call from the sheriff in my old town.
The stylist stole all the money from the cash register because she knew I was moving cross country and figured she could pin it on me.
Thank goodness the cop understood that I was being totally honest. He wanted me to come in to the station. I JUST got here 1500 or so miles away-!
I told him, "I am NOT stupid enough to do a crime that obvious. But I do think it's a convenient excuse for the other worker, I would look into her?" and he never bothered me again.
I hope she went to jail.
EDIT: it was probably a voicemail I had to return, it was a long time ago but yeah I talked to him on phone
I work for a big online retailer and everything even down to a £0.01 credit is tagged with your ID. But people still occasionally think they will get away with thousands of pounds of fraudulent adjustments
Panera Bread is the company that has had 2 people die recently from drinking charged lemonade which is loaded with caffeine. One would think they would be a bit more interested in improving their public image.
People think that gift cards and cash are similar???? Who are the people saying this?? Gift cards are that store's money, you can't ever get cash out of that thing. It's monopoly money for THAT store or chain. I'm so confused???
The fact some people don't understand that what happened is wrong is absolutely MIND BOGGLING. How out of touch are you to not understand that this person STOLE from a paying customer and to add insult to injury, that paying customer has a disability and the cashier thought they were going to be an easy target.
That’s one of the many reasons why I hate sharing a til. Some places I’ve worked insist on it, that sucks for Ryan. People who don’t see the difference between a gift card and cash are people who’ve been comfortable for too long.
For anyone who said "What's the difference?", imagine what they would say if their employer started paying them via gift card... 🤦
Something like this happened to my cousin (with down syndrome) a few years ago. One selfish act by a server completely destroyed his confidence and took away something he was truly proud of as it was a huge deal for him to be able to walk into a McDonalds, order, pay and eat all by his self with money he had earnt his self at his job.
Any place I worked as a cashier we had a hard and fast rule. Never work anyone else's till, and never let someone else run your till. Period.
They way that young woman was taken advantage of really pisses me off.
Not to mention the fact that she received that gift card as a 'GIFT CARD' it's like saying you have store credit but I'm still going to charge you cash for your purchase... Wtf!?
i feel so bad for the sister of the tiktoker 😥 poor girl practiced and did her best, and got scammed by a scumbag. i hope she can try again and it goes well, hopefully she doesnt get discouraged
Panera is going to lose soooooo much business because of this and they deserve it.
To take advantage of people who have a disability is vile. Absolutely disgusting behaviour by the entire company and employees.
Meanwhile I went to Jersey Mike's and made a mistake, ended up paying $22 instead of using free points gifted for birthday. Three employees spent 30 minutes to figure out how to reverse the charge so I could get my money back because it was all I had for the rest of the month due to a horrendously high vet bill.
Jersey Mike's and Evan, Matt and Nikos ROCK!!! They have gained an even more loyal customer for life and I have made a point of stopping in more often because of the kindness I was shown.
Leadership is a mindset, not a position. It never shocks me when the problems with a company start at the top and trickle down. eta the last time I worked in retail and they tried to tell me to let someone else use my till I got fired for saying hell no, that is my name on that till and if is short it will look like it was me. Watch out yall, people will screw you and smile in your face.
We have laws about taking advantage of Disabilities for a reason. What do you want us to do???!!? Fire them and press charges. You know, the right thing to do. I vant believe a company actually asked that. Time for a Boycott.
As parent of children with disabilities, I’m so proud of this women. We practice with our kids. They know what’s expected in the “real world”, we have rehearsed, often role played, and they are ready. She knew something was wrong and she told her parents. Very well done.
My brother is autistic and intellectually disabled. I now have a new fear of what could happen to him.
my friend with down syndrome has this happen to her way more often then you would think in her local area even, with cash (short changed) and when she uses a card they add on random chargers, its disgusting. Try encourage him to get receipts or who is with him if possible
this has also happened to my brother who is physically disabled with autism, not trying to scare you, but i live in a nice area in New Zealand and it legit happen everywhere. Not all the time ofc but still. Hes come home with no money because his careers got themself food with his money or got no change back from a shop. Now we use gift cards for subway or whatever to avoid
When I worked at fast food, one of the shift leaders got fired for stealing money the same way. They started training me to take her place, but I quit because the store manager treated selling fried chicken with the same seriousness as if we were handling nuclear weaponry.
The moment you said that a discount was applied, my first thought was that a manager has to be involved. Normally a manager has to approve those
As someone whose sister has Down Syndrome, this is disgusting. If someone ever did this to my sister I would be livid! I hope they apologize and get her the money back.
They have to be children to think gift cards and money are the same thing ffs 🤦🏻♀️
If they're grown, they must not struggle with money.
I can't buy necessities or pay bills with a Panera gift card; it's not hard to comprehend the difference.
as soon as i saw the receipt i knew it was a manager or lead that did it. those are typically the only people in a restaurant with the ability to comp / manipulate tickets this way. disgusting of that worker to do ‼️
I'm disabled and have a service dog, my disabilities are invisible (seizure disorder and cptsd) but getting abused by store employees is one of the most degrading feelings for me. I don't experience things like money being stolen, so it's not quite the same, but I've had employees come up to my dog and make noises/call him/try to pet him. Usually I just try to be nice and explain that he is working and for them to stop, but I kid you not, I had two employees say 'it's a dog, what do you expect?'. Like...I expect to be able to go to the store without being harassed or fear of possibly getting hurt.
How are they letting people who are off the clock be the name on the register? No fast food job I've ever worked has had that happen. Most of them, you can't be logged in if you're clocked out, the system wont let you
Oh this isn't the first time this employee did this they knew exactly what they were doing. I was assistant manager at a convenience store I had employees steal cash, gas and even lotto tickets. The ones who have no clue what they're doing get caught pretty fast. I bet this isn't even the first job this employee has done this at I bet they were fired from a different place for doing something similar.
0:48 As an American, I can say that Markie's research is top notch.
It’s crazy that the corporate office is not worried about employees stealing money, because basically not only did they steal money from the girl, but it’s stealing money from the place of business and honestly the manager saying what do you want me to do about? It just says that manager was the one that did it.
I have a brother who has autism and this happens to him often. He loves being independent because we are over protective of him but once he went in to get pizza, his favorite food. He insisted that he gots it. Then got back in the car and asked me a few questions about how much a pizza cost, I asked him why and to let me see his change. The lady didn't give him his change but just the receipt, he had a 50 bill that he got for his birthday. I ran into the store with the receipt and asked for a refund and gave that girl a lecture, saying that she's so messed up that she thought she could do that, mind you this girl was acting like she didn't do anything and that he didn't hand her 50 but we told her to check the cameras and we will be calling the police because that's the only bill he had in his wallet. She finally gave in and admitted to what she did. Since then my little brother isn't allowed to pay for his stuff alone.
Please keep us updated on this.
This is part of another problem- not listening to peoples boundaries and words. The woman told that scumbag what she wanted to do. She insisted. He didn't listen. His wants were more important. I know it sounds stupid, but it feels like and epidemic of people who put their own wants and needs first and refuse to see how it affects the world or hurts others.
Really curious as to who the ppl are that need it explained to them why stealing from someone with a mental disability ((or anyone for that matter) is wrong?! WTF.
As somebody who is disabled I don't know how many times I had to stop something because they were trying to cheat a person that was blind out something and the person's like what's your problem and I said because that's part of my community and I don't appreciate it I'm visually impaired. I've had somebody at Subway steal money off my card that worked at Subway and was and I had to cancel my card and all this other stuff and put a fraudulent claim out because the only place that I used my card was at Subway. This guy knew I was visually impaired because I asked him if he could help me see things on the board and everything like that so he took advantage of me.
It happens all the time I just to be a waitress ! That means his draw is over so he pockets the 22 dollars in his pocket! Then he puts the gift card on a tip and cashes out!
No, he put it in as a discount. They said that like a minute in.
@@OscarLangleySoryuliterally it’s so ridiculous how people can listen to something be described and then make something else up completely.
I worked a second job at a group home for adults with mental challenges. Some had C21 issues, and others were brain trauma, etc. We taught them basic life skills catered to their level of development. We dealt with everything from personal hygiene to shopping and cooking. I can't tell you how gratifying that work was. Even though I suffered bumps, bruises, and a couple of black eyes, it was one of my favorite jobs. The lessons they taught me about myself are priceless.
It makes complete sense that a manager or a shift lead did it seein how they applied a discount, and Usually only management can do that.
What's worse is some people will use the excuse of they don't get paid enough so they deserve it to do this crap/defend it,i definitely know its not all of them but their are definitely entitled people in this world who believe they deserve everything,i had a friend like that once, dumped them quickly
I think this family made a big mistake. They keep going to the company. They should have gone to the COPS. Now, the shady employees have way too much opportunity to destroy any evidence.
had to be a manager to over ride the amount
Sounds like the big boss is skimming the till!
Can believe they did nothing about it. My Panera bread app was hacked and the money spent in California I contacted the company and told them it wasn't me and I live and am in Tennessee. The company did nothing not even an apology for it.
I’m so glad that she posted this and is getting attention because that is literally the only thing she CAN do. They asked her “what do you want me to do about it” and they are right there is not much. It’s not about the money it’s about a girl trying to learn independence for the first time and immediately getting taken advantage of. It’s about that girls broken heart that she feels that she did something wrong by not catching it and speaking up! How do you repay that? You can’t. The only thing they can repay is equal suffering. Losing their job and being shamed online seems fitting.
What do you want me to do? Fire your dishonest employee!! If they did that they are doing more shady things. Anyone with a brain cell knows you run the gift card first and then pay what the gift card did not cover. That was calculated and if that owner wants people to steal and doesn’t care well when they all start stealing he will go bankrupt. You don’t keep employees on the payroll that lack integrity, morals and character. Or at least that should be your standard as a business owners
Apologise to the sister, repay it back and give another gift card 🙄🙄🙄
People with disabilities are the most discriminated, abused, overlooked, insulted, disrespected, taken advantage of, and mistreated individuals in the entire world and the fact that people either aren't aware of that or don't think there's anything wrong and feel it's okay to ask "who cares?" is absolutely messed up.
When I worked at fast food, managers used to do when shadiest stuff. One used to put a register in training mode, put "cash only" sign on it, and pocket that cash. Another told register people to double up combos, so it says "small, small" and charges like $1.50 extra per each. Another manager happily sold me buns and meat for my BBQ for cheap. (Wendy's, if you're wondering)
Panera is already in trouble for selling a “charged” lemonade as having “all natural energy supplements” which was really a shit tom of caffeine, and a person with a heart condition died.
A couple people have died now, including a man in Florida.
@@AbbyMcKaycause he had like 4 💀
Maybe people who know they have heart conditions shouldn’t be drinking things clearly marked as caffeinated? Crazy idea I know. Personal accountability is a fever dream.
@@Partyhatpossum
The problem was they weren't marking it as caffeine, though... the warning labels were only added after people died.
@roswell5065 The lables themselves always said they had caffeine and the amount. People just didn't pay attention. The warning signs were added after the lawsuits. But also those drinks are SWEET idk how people could drink more than one of them given how sugary they alone.
I worked with a supervisor and they would tell their accomplice to not enter the food in the system if it’s cash. They will still make the order and give the customer the food and correct change. The supervisor will pocket the money and prob give the accomplice some of the money.
That is disgusting....i hope panera does the right thing and Apologizes to this girl and her family, gives her the money back, and fires the person that did this....😢
I used to run a program for adult literacy students, who were there for various reasons. We always encouraged people to bring in “great deals,” or contracts to go over with us before signing. People are awful.
Yeah, here in the United States, we do have fairly hardcore theft laws (depending on where you're at) She probably could go in and ask (or file a report with the the police) to request the camera footage.
I'm not surprised since the Lemonade incident.
If you want to know that Panera was going into trouble over their "charged" lemonade, watch the Food Theorist episode, which they uploaded 9 months before the first lawsuit over it.
Oh my god the dispensers are and were labeled🙄People who know they have heart conditions choosing to drink clearly labeled caffeinated drinks is not the fault of the company.
'Charged' is what it's labelled as, and that doesn't automatically mean 'caffeinated', my first thought would be electrolytes/etc, and that is the issue. @@Partyhatpossum
@@Partyhatpossum
They were in fact not before the first incident, being called charged doesnt mean anything to many people who dont know
If you seen the video you would had noticed that the label was in small print and next to the other soda. Plus it was part of their sip club where you can get refills on it. It didn't really specify how much caffeine only as much as their black roast coffee or something to that effect. Also why 390 mgs of caffeine in a 30 ounce drink. That's more than red bull and other energy/caffeine drinks.
@@ThewigglyplantI’ve never seen charged next to a drink and assumed anything OTHER than energy drink. There’s no other logical conclusionz
I dont understand why the company doesnt care because they are being stolen from, too... surely. So you would expecthem to care even if they dont care about the customer.
Why did I get a Panera Bread ad 😂😂
The spam bots with cleavage pics love you Markie! It's okay, so do us people! 😅
I love your profile picture! Please give that sweet kitty a pet from me 😭❤
@@ghoultooth2nded
@@ghoultooth I gotchu pal, he will appreciate it! Thank you!