In today's video we will be talking about Jen Royale, Table Boston and more Second Channel - / @callummarkie2 My Instagram is @callummarkie / callummarkie
I'm so happy you're covering this. As career restaurant manager in the Boston area....Jen Royle is infamous for her terrible customer service. It's great finally seeing her get her comeuppance.
Honestly, one of the best feelings in the world is when someone you KNOW is awful gets revealed - I can only imagine that it's much better when the entire world can see it 😂
Genuine question - how is she still in business? Where I am, managers who behave like this normally end up destroying the business they are working for and end up out of a job as a result. Is she managing to get by on tourist trade (ie people who don't know what she's like) or are locals choosing to go there, knowing they're going to get awful service? Or does she move from restaurant to restaurant (gets sacked, gets employed elsewhere, gets sacked again, etc) &, if so, why are people employing her? Apologies for all the questions but I'm genuinely confused. Please make it make sense! 😎👍
I still laugh my ass off that he got deported after the show 😂😂. What scares me though is Amy opened up an edible business. Maybe it calmed her ass down but judging by the interview after he got deported or just before, she didn't calm her ass down 😂😂.
I've NEVER heard of a restaurant with cancellation fees outside of holidays or special events. And I've never heard of them being more than like 50 bucks. This is nuts!
I had a restaurant send me a bill for canceling plans once. 8 years later I'd say they're still waiting on that fee but they closed during pandemic and never reopened. Good to know their greed/idiocy isn't unique.
@@maximiliandegarnerinvonmon6457 You don’t have to be condescending about it, wow. “Quality” restaurants come in all types. I’d argue this particular one is NOT “quality” since it’s run by trash. And some of those that have high reservation/cancelation fees are just hyped to make everyone involved feel superior. Yes there are extremely popular and expensive restaurants that offer a unique and involved dining experience that require deposits, but there are plenty of excellent restaurants that don’t. You could have imparted the relevant info without being so snooty.
ok, so the insurance paid out and now the insurance company which is the credit card is probably disputing the charge to recover the money they paid out. since it was a cancelation due to hospitalization this is perfectly normal and not fraud.
Exactly! I think she decided he had separate insurance in addition to his credit card’s travel insurance. I don’t think she knows how credit cards work 😂
This is good context because there is a difference between doing a chargeback and using travel insurance. He's saying one, she's claiming the other, and I was confused. Thanks for the clarity.
I have never had to do this and it was pretty clear to me what he was saying. He claimed it on his insurance and they are recouping the cost. Fair cop.
Exactly Jen Royle's beef should be with Chase Bank, not the customer who cancelled the reservation. Also don't forget when the husband called to cancel, the restaurant told him to dispute his credit card charges if he was so upset. So Jen should be taking the issues up with Chase and whoever answered the phone at Table when the husband cancelled the reservation.
I read few of the news articles about the dispute and in one of them Jen says that they’re open and “very busy” despite all the supposed threats. News flash, Jen: If your business is thriving then you haven’t suffered any damages and have no grounds for a lawsuit.
I think the woman is just dim. I understand she’s trying to manipulate the narrative, but she’s not even good at that. I’ll also 100% guarantee you the person at the restaurant that took the phone call and accused Trevor’s wife of being butt hurt, is the same person with whom he’s corresponding. That’s why none of the other employees remember the call.
If your restaurant is so popular that you’re reservation only, surely you have a waitlist and can fill a spot easily and this shouldn’t be such a big damn deal? I’m thinking the reason it’s a big deal is that owner has run off enough business with their crappy attitude that it’s actually a problem.
Yeah cancellation lists exist for a reason. Hell I was helping at a dog grooming clinic in the weeks before they closed for Christmas they were booked almost full and people where being put on cancelation lists if someone cancelled then I started calling down the cancellation list seeing if they where able and willing to take the appointment that had opened up. If a small town dog grooming location can figure that out surely a fancy shmancy busy restaurant can figure it iut
"This all started because you went out of your way to find me online and call me pathetic. I was in the fucking hospital. I called to cancel my reservation, and you said, 'If you are butt-hurt, call your credit card company.' I did just as you suggested. That led to you stalking me online."
I don't know how data protection works in the USA but I'm pretty sure she shouldn't be allowed to use the customer private details to contact him to harassing him. Edit: corrections
Oh, no, our data privacy is absolute dog 💩 I'm not surprised the manager was able to do this and I won't be even slightly surprised if it's legal to do so.
Really? Holy moly... I work for a Canadian IT global company so maybe that's why they are more insistent with the data protection but it sucks she can get away with everything because of bad laws
Well no you cannot just put customers credit # and name on social media, it’s not data compliant, NACHA compliant or Credit Vendor compliant. Specifically adding the last 4 of his credit card breaks a number of privacy regulations and can have the restaurants merchant account pulled because that information is considered private AND confidential to the person or business. Online payment are *heavily* regulated and while she may not have broken any laws there _are several_ regulations and compliance issues that deal with customer data which can be civilly actionable by the customer, Vendor, online processor as this can impact *their* company as well. If enough people complained that her actions resulted in fear of using their credit cards due to callous business owners actions of doxing she would be irrevocably banned from *ever* being able to process credit card payments, basically her business would be _permanently_ blacklisted. As it is though she is smart enough to list her business as “permanently closed” to stop all the bad Google reviews, deleted @TableBoston on Twitter and privated her personal account.
Oh it's closed, long gone & hard to find. Sami got deported to Israel a few years ago and Amy went with him. Last reports is she is selling baked goods on a boardwalk in a marketplace setting in Israel. somewhere. Although given what is happening in Israel & Gaza right now, I can't imagine her business is going well there either.
i work at a store that caters to restaurants, and im always genuinely amazed when small business owners are assholes. like, you're ruining your own life? mind you most the small businesses that shop in the store are lovely - but somehow, the ones i see closing down more often tend to be the ones run by douchebags. curious
5:10 "which is hurtful to any business and their staff." No no no. The staff have nothing to do with this. This only harms the business. Trying to score sympathy points by effectively threatening that their staff wouldn't get paid does more harm than good for them.
That is an extortionate amount of money just to cancel a reservation!!! I worked in fine dining for 9 years and my partner owns/runs 3 restaurants… I’ve never heard of anything like that. We’d take a credit card number to insure a reservation on NYE and Valentine’s Day but we also had a waitlist- so we never charged if someone canceled, only if they were a no-show, and even then it was only like $25. And this was the type of place where ppl waited months for a reservation. I’m gobsmacked. I can’t believe it’s the restaurant owner who thinks the customers are entitled. Wtf??? Worse than the parchment paper guy bc at least he wasn’t attacking a potential customer- not that he isn’t an awful human being to pick on a random person on the internet- but still.
Ngl the idea of needing a credit card number of all things just screams sketchy. "Oh sure let me give you my information even though I've made no purchase." Naw that's sketchy and a good way to get your money stolen. Hard pass
You need to read the article by Boston Magazine titled, "Chef Jen Royle Will Cook, Say, Tweet, and Do Anything She Likes". It will do you well for your follow up.
People definitely abuse the ability to dispute charges through their credit card as a way to get free stuff, which does legitimately detrimentally affect small businesses but that is absolutely not what happened here. All she did by getting into it was confirm their business’s predatory cancellation fees…
Yes I hate when people dispute charges like Uber eats and stuff...the poor Uber brought your food and you're screwing them over just because you're cheap.
I’m confused… Was she mad that the restaurant got “screwed over financially because of the cancellation? Can’t afford to lose $230 but can afford lawyers? OR was she just mad about a cancellation in general because it took someone else’s spot for a couple hours? Like what is wrong with this idiotic woman?
I'm pretty sure the closest thing to fraud here is charging that much money for a service that wasn't provided/utilized, since they wouldn't acknowledge the cancellation before the fee period.
But at what point does it stop mattering what Trevor did? When she reaches out to "strangers" to berate them? Like at no point, regardless of anything Trevor could have done, is her behaviour as a company owner acceptable.
She's well known for stalking customers on social media if they leave a bad review or complain. She is truly insane and her massive ego is going to bite her in the ass.
1. Cancellation fees should be illegal (edit: OK, Maybe not illegal, but there should definitely be some regulation so that scummy business owners like this lady don't use it as an excuse to screw people out of money.) 2. If I had a nickel for every time this month, a successful business threw away their entire company's reputation just so they could bully a single person on the internet, I'd have TWO NICKELS.
Why should it be illegal? If they’re not seating a table for 1 hour + because they’re waiting for you to show then they’re losing money, it’s not your friends house they’re in the business of making money, so is the server that just lost a table and tip for the night
not illegal, but there should be some regulation of the max amount you're allowed to charge depending on how much money they are costing you and ONLY in situations like this where someone ends up in the hospital, and only charged if it's 24 hours or less before your reservation. when you reserve a table at a restaurant or a room at a hotel and don't show up you are costing the business money because they could've had another paying customer in your place and there's no guarantee they'll be able to get someone else in in your spot for that timeslot. it makes sense
Regulated maybe, but they are absolutely needed in many industries. I know so many small business owners who would be wrecked without them. There are entitled customers who walk all over small business owners. This situation shows the other side of the coin though. I didn't even know this side existed. She is so out there.
I'm so confused, why are so many people suddenly threatening legal action over petty drama? Like, genuinely, only super actually chronically online people would think to do this imo, but surely those kinds of people would have seen like... every other time online especially recently where that just, hasn't worked?
I don't think it's a new phenomenon... i remember vividly the first time i went to the US as a child about 20 years ago and being shocked at how many ads for lawyers there were on tv and on billboards on the highway. You don't advertise this much if the culture is not sue happy lol. It's just that today, we have internet and everyone and their mother are on the same apps so we can actually see the legal threats for the most random and petty stuff
as someone who worked in a restaurant, we never charged a cancellation fee unless it was for a group over 20 and the cancellation was in less than 24 hours. this is ridiculous behaviour
ESPECIALLY when he didn't ask her to message him 😅 you can't just go out of your way to harass someone in their DMs then get upset when they share the messages.
😂 it's a rich restaurant I guess, , I heard ppl back in the day called them before but I never heard that you have to pay for this service, plus on top eating there, 😂I'm to poor for this
It sounds like he was having multiple guests, for upscale restaurants you'll normally see a deposit required for large parties or near major celebrations(xmas) just to account for the fact that if you cancel/don't attend they lose the cost of 5+ meals and drinks(assuming $30 per meal that's $150+tip at the low end they're losing out on). Often the deposit is small though, just enough to make you want to cancel in advance to avoid the fee rather than just not show up, while being nowhere near the cost of the meal.
It's more common in certain areas, though often restaurants will be nice and not charge if you call and politely explain your reason for cancellation. I've worked in restaurants that didn't take reservation deposits, and sometimes only 1/4 of our reservations would actually show up. Apparently, people can be flaky assholes and will make reservations at a few different restaurants and then decide that night what they feel like eating, without a courtesy call to the other restaurants. They don't realize or care how much it screws over the employees depending on those tables. Some booking apps, like opentable, prevent against this by not allowing a user to make more than 1 reservation each night.
She really does just keep consistently ignoring the fact that the travel insurance is FROM THE CREDIT CARD COMPANY. If the charge was disputed it was done by the company to try and recoup their losses after reimbursing, no double dipping involved.
And the way she words that post about a dozen business owners being frustrated about customers disputing their credit card charges. She did that purposefully. What those people did was dispute an exorbitant cancellation fee, it’s not like they actually ate dinner there or used their services in any way and THEN decided to dispute charges. Two very different things
I would not spend a cent at this restaurant no matter what. To have that much disregard for someone that had emergency medical issues is just disgusting. To take to social media and speak the way she did about that man and to that man is extremely unprofessional. She showed us all who she really is 💯
I have never seen a restaurant cancellation fee over $100 in my life. In fact, the first time I had put down money for a restaurant, I DID mess up the reservation date, and they refunded me the money (I accidentally booked for the following month, and I was on holiday out of town). Any reputable place would refund you with a good reason or early cancellation, because they want you as a customer, be it eventually or long term. The $100 fee isn’t there to punish you, it’s there to incentivize you to take your booking seriously, because people rarely value what they get for free. I say this as foodie, restaurant worker, and hopeful future owner of my own establishment: this lady has no business working in this industry.
Jen Royle needs a serious ego check... if she treats customers like this, imagine how awful she must be to work for... huge yikes! Her business practices also sound incredibly predatory and obscene. Can't cry the 'small business' when you behave this way now can you? I also feel inclined to mention that her victim card has been maxed and she needs to stop trying to use it. Put it down, woman ffs.
it depends the place but normaly its 15-25$ tops little more if its the day befor or day of because of the scramble then to fill the spot etc like any place with the fees
Especially very small restaurants do this. There are very rude people who make reservations then just don't show up. But it has nothing to do with the behaviour of this restaurant owner.
I saw the title and thought it was about those restaurants hiring bots/people on dating apps to stand people up. People being jerks seems more normal, at least.
No wayyyy LMAO that’s soooo bad 😱 I’ll give them credit for working “smarter not harder” lol, but way to trash both someone’s bank balance _and_ their self-esteem sheeeesh that’s abhorrent
Ha! IIRC its call food digging, a dating app scam. Apparently restaurant owners hire models or bots to set up dates with people at their restaurant then the victim gets stood up but orders food anyway since 'why not im already here'. Its so wild. I think it started in Dehli awhile ago but has become viral on tiktok because of it showing up in the usa recently
Considering Tesla just bankrupted a small business by canceling a $16k order last minute, I’d say the restaurant owner got off lightly. Also, shame on them
I'll never forget the one where Trump told a music store owner that what he produced was subpar so he'd only agree to pay 70% of the bill. Got the poor man to sign off on losing 30k to avoid going under. P.S. I just looked up the story you mentioned, and The Giving Pies received massive community support after it was made public. Musk said he'd make things right with them, but will he? Who knows. Seems they're doing fine.
my sister works as a bookkeeper for a large chain restaurant, and its true that customers will attempt to dispute charges. most restaurants will usually only look into disputes over meals as that would interfere with tips. i cant see any good business worrying over a cancellation fee
I have literally never dined somewhere with a cancellation fee and never would. If you are so hard up that losing a table would be dire to where you have to behave less compassionately than a doctor's office, maybe your restaurant sucks as hard as your attitude, reading comprehension and understanding of the law? Also telling that "nobody on my staff would talk to you that way" - so you admit it was you, eh Jen?
It sounds like the restaurant believes that if the insurance paid him back for the fee, she should be able to keep the fee..... rather than that, she has to pay that fee back to the insurance company. She's delulu or lacks common business sense. Also, by suggesting PUBLICLY in writing that he is committing "insurance fraud," she, of course, is committing defamation by libel...... which is actually litigable.
Here's the thing, ALOT of restaurants in the north end of Boston is like this. We were at one place and table was sitting chatting and having drinks and waiter came over was like you're done get out, took his plare and kicked them out since they already paid. He was smoking at the end of the bar and the female waitress was drinking from a bottle of wine.
You know the bar is well and truly six feet under when you finish this video relieved that it hadn't devolved into homophobia. The moment I realised Trevor was queer, I braced myself for it. I always forget how weird it feels when you're relieved that someone hadn't resorted to bigotry, hurling slurs at you and invalidating your existence in the name of... whatever the hell Jen Royle is trying to achieve.
You know, it's actually a miracle Trevor didn't play that card. Bravo for him. Sexuality rarely plays a part in anything unless it's some crazed person who feels the need to announe their sexuality. It's nobody's business.
@@jennifergeorge7280sorry that you brewed your coffee so bitter this morning. OP was just pointing out that deranged people tend to take joy in being homophobic once _they_ discover their opposition is LGBT. The same way someone would resort to childish insults on appearance or intellect, it’s just a different form of fuel that queer people are so used to others lighting up in their face
@@jennifergeorge7280sorry that you brewed your coffee so bitter this morning…OP was just pointing out how deranged people tend to take joy in being h0m0ph0bic once _they_ discover their opposition is LGBT. The same way some resort to childish insults on appearance of intellect, it’s just another form of fuel that LGBT individuals are so used to others lighting up in their face
I just walked into a restaurant where all the employees had their phones out and filming a woman. I quickly got out of frame for obvious reasons 😂 She was screaming about who the manager was and he kept telling her to get out and she wasn’t welcome there. I was so disappointed that I just barely missed first IRL Karen 😂😭😂
I saw this on reddit and knew markie was gonna cover it. When the links all went to tiktok and I couldn't access it without an account my reaction was "Oh well, guess I'll just have to wait till Markie gets to it." ❤ love your work!!
I believe if the credit card company provides the insurance they remove the charge from the account to satisfy the customer (also to not accrue interest) then the credit card company disputes the bill with the business. No one is making extra money here. Especially this looney restaurant owner who wants to get paid $230 for staff to do nothing, no product to be made, etc… That is fraud if she wants to point fingers.
Disney World and their resorts have some restaurants that are booked months in advance, like you have to be online first thing in the morning just to try to get a reservation, they even have a cancelation fee. Disney loves their money. And even they aren't this bad 1 if you called and were like oh I'm hospitalized they wouldn't change you because you can't control it and 2 their cancelation fee is like 25$ per person (for the higher end places, I think the low tier ones are free) as opposed to the cost of the ENTIRE meal like this place and 3 its only a 24 hour notice as opposed to a 72 hour policy. It's insane
Wow, using travel insurance for EXACTLY what travel insurance is intended for and she thinks it's fraud? I'm rolling my eyes so hard at this that I may have just given myself a migraine. Lol
One thing social media and tiktok have positively impacted is holding people accountable. Obvi it’s not perfect nor will it ever be, but it’s nice to see shitty business practices being called out and exposed. Hopefully that makes the shitty managers/ business owners change from public scrutiny
He cancelled his train ticket, plane ticket, and hotel reservations. Yet the restaurant reservation is the only one that he had an issue with? That’s insane. How can a restaurant reservation make the airline ticket seem easy to deal with.
No as someone who works for an insurance company I genuinely am confused about how their was a claim for the cancelation as well as a credit card dispute. There should only be one or the other. Unless the credit card company determined its not a valid claim but still believe it's not a valid charge.
I was a bartender for years. It seems since Covid, there is no hospitality in the hospitality industry! I just had an issue at a hotel where the heat wasn’t working in my room. The lady at the front desk told me to just use all the blankets and do my best. No offer to move me, no option to provide a space heater, nothing. I was flabbergasted.
Tbf I’m sure everyone wants to dispute that cancelation fee so I’m sure they hear it everyday and are over it but it’s a fee for a reason… they hold that table for you meaning no one else is sitting there and they lose $300-$400 because what because you forgot your reservation? [talking about some of the other people complaining about the fee in the reviews] I can understand why it’s old after a while. Also she’s talking about insurance fraud because she’s thinking they got reimbursed by both the travel company and their bank
$230 is insane for a charge. Especially for 2 people..this isn't a group of 5+ at all... and if they are always busy you should have a wait list for people who want to be called when there's an opening.
This reminds me of when my parents needed to get their washer fixed so they had a guy come to do a diagnostic and give a quote. He was really rude and wanted a lot of money so my parents didn’t use him. They wanted to leave a bad review based on his behavior but turns out anytime someone left a negative review, he would reply with personal attacks and would include all the info he had on them. (Address, phone numbers, emails, ect). They ended up not leaving a review but made sure people knew other ways
If she thinks she's got a right to the charge, then it'd be up to her to challenge it with the credit card company. She's giving cokehead vibes. If it was insurance fraud (it wasn't), then that, again, would be the responsibility of the credit card company to pursue. Either way, it's not for her to go after him.
The 230 dollars cancellation fee is ridiculous. I travel to Vegas last month and we booked a restaurant in the Bellagio hotel and the cancellation fee was just 100 if you didn’t show up at all, they still let you cancel the day before, which is reasonable. I work in a hotel, and I understand cancellation fees are important to keep some costumers accountable, but is even more important to be flexible and accommodating when something comes up. Their lack of empathy is really appalling
Oh my God, it took me a minute to figure out what he was saying. I thought he was saying if you're so buttered by it taken up with your credit card. After a few times of hearing it now I understand butt hurt. Lol😅
Hey MARKIE, love your channel - from the deadly serious to the somewhat silly, it's a blast. I'm a graphic designer and screen-capped your football shirt today as a colour palette for a corporate identity project I'm working on... Having said that - I like you more in the cosy forest green hoodie...
As someone who used to deal with credit card disputes on the business end... The credit card company is only going to side with the customer over the business if the customer was in the right. There's an appeal process too. Messaging the customer directly is obviously mental to begin with, and then when you think about the system of checks and balances credit card companies have in place to give some semblance of fairness, it just starts sounding a new level of ridiculous.
New to your forum...I started with the BarTender, The mother who l left her child alone to get washing g detergent (wink,Wink ), the Physic & now the restaurant owner... Never used TikTok, but the back stories are really something...Can't wait for the next one...
this reminded me of a case in brazil with a sushi restaurant that started with the owner harassing customers who'd leave bad reviews and ended up with people digging into her past and finding out that she apparently tried to run someone over with a car (with video proof). completely insane.
I'm so happy you're covering this.
As career restaurant manager in the Boston area....Jen Royle is infamous for her terrible customer service.
It's great finally seeing her get her comeuppance.
Honestly, one of the best feelings in the world is when someone you KNOW is awful gets revealed - I can only imagine that it's much better when the entire world can see it 😂
Hi fellow Bostonian lol
Genuine question - how is she still in business? Where I am, managers who behave like this normally end up destroying the business they are working for and end up out of a job as a result. Is she managing to get by on tourist trade (ie people who don't know what she's like) or are locals choosing to go there, knowing they're going to get awful service? Or does she move from restaurant to restaurant (gets sacked, gets employed elsewhere, gets sacked again, etc) &, if so, why are people employing her?
Apologies for all the questions but I'm genuinely confused. Please make it make sense! 😎👍
idk, i went to google maps and the restaurant rating was like 4,6 still
@@t-and-p She's the owner from what I've looked up and people like to be pretentious so they keep going back to places like these.
Sounds like they've been taking lessons from Amy's Baking Company for business conduct lol
That situation was iconic 😂😂😂
Totally thought this was Amy’s new alias for a hot minute 😂
I JUST saw an episode of Gordon Ramsay's show with that chick and her husband both unhinged and delulu!!!! Great Comment!!!!!
I still laugh my ass off that he got deported after the show 😂😂. What scares me though is Amy opened up an edible business. Maybe it calmed her ass down but judging by the interview after he got deported or just before, she didn't calm her ass down 😂😂.
Nice pull! 😂
“The amount of slandering we’re receiving is ridiculous” - The call is coming from inside the house babe. Blame yourself.
This! ^
🎯
I've NEVER heard of a restaurant with cancellation fees outside of holidays or special events. And I've never heard of them being more than like 50 bucks. This is nuts!
exactly also place iv been to has 15-25$ cancel fee if u cancel the day of or day before because the scramble to fill the slot
A lot of restaurants have a cancellation fee. Regardless, the owner of this restaurant is a asshole and a idiot.
I had a restaurant send me a bill for canceling plans once.
8 years later I'd say they're still waiting on that fee but they closed during pandemic and never reopened. Good to know their greed/idiocy isn't unique.
You obviously don't dine at quality restaurants. It's extremely common and £230 is cheap. Some places can be that per head.
@@maximiliandegarnerinvonmon6457 You don’t have to be condescending about it, wow. “Quality” restaurants come in all types. I’d argue this particular one is NOT “quality” since it’s run by trash. And some of those that have high reservation/cancelation fees are just hyped to make everyone involved feel superior.
Yes there are extremely popular and expensive restaurants that offer a unique and involved dining experience that require deposits, but there are plenty of excellent restaurants that don’t.
You could have imparted the relevant info without being so snooty.
ok, so the insurance paid out and now the insurance company which is the credit card is probably disputing the charge to recover the money they paid out. since it was a cancelation due to hospitalization this is perfectly normal and not fraud.
Exactly it’s common sense. It’s best to call the bank if they scam you like that. Lol
Exactly! I think she decided he had separate insurance in addition to his credit card’s travel insurance. I don’t think she knows how credit cards work 😂
This is good context because there is a difference between doing a chargeback and using travel insurance. He's saying one, she's claiming the other, and I was confused. Thanks for the clarity.
I have never had to do this and it was pretty clear to me what he was saying. He claimed it on his insurance and they are recouping the cost. Fair cop.
Exactly Jen Royle's beef should be with Chase Bank, not the customer who cancelled the reservation.
Also don't forget when the husband called to cancel, the restaurant told him to dispute his credit card charges if he was so upset.
So Jen should be taking the issues up with Chase and whoever answered the phone at Table when the husband cancelled the reservation.
I read few of the news articles about the dispute and in one of them Jen says that they’re open and “very busy” despite all the supposed threats. News flash, Jen: If your business is thriving then you haven’t suffered any damages and have no grounds for a lawsuit.
Excellent point!
Lol shows how dumb she is 😂
I think the woman is just dim. I understand she’s trying to manipulate the narrative, but she’s not even good at that. I’ll also 100% guarantee you the person at the restaurant that took the phone call and accused Trevor’s wife of being butt hurt, is the same person with whom he’s corresponding. That’s why none of the other employees remember the call.
Trevor husband lol 😂 he dont have no wife 😂
@@nickiebosie7078 Thank you 😊
I agree. She is definitely coming across as someone who would absolutely use the phrase "butt hurt"
Table restaurant's owner(s) could go work at Amy's Bakery after they finish running the business into the ground.
She's not dim, she's nasty.
If your restaurant is so popular that you’re reservation only, surely you have a waitlist and can fill a spot easily and this shouldn’t be such a big damn deal?
I’m thinking the reason it’s a big deal is that owner has run off enough business with their crappy attitude that it’s actually a problem.
Yeah cancellation lists exist for a reason. Hell I was helping at a dog grooming clinic in the weeks before they closed for Christmas they were booked almost full and people where being put on cancelation lists if someone cancelled then I started calling down the cancellation list seeing if they where able and willing to take the appointment that had opened up. If a small town dog grooming location can figure that out surely a fancy shmancy busy restaurant can figure it iut
Uh oh! I think it's time to call the Ups store and ask for Jeanette Braun . She'll take this case.
My thoughts exactly lol
I almost choked on my dinner reading this lmao But it fits!
I thought the same exact thing.
🌟✨😂😂😂💀💀💀✨🌟
😂😅
"This all started because you went out of your way to find me online and call me pathetic.
I was in the fucking hospital. I called to cancel my reservation, and you said, 'If you are butt-hurt, call your credit card company.' I did just as you suggested.
That led to you stalking me online."
I don't know how data protection works in the USA but I'm pretty sure she shouldn't be allowed to use the customer private details to contact him to harassing him.
Edit: corrections
Oh, no, our data privacy is absolute dog 💩 I'm not surprised the manager was able to do this and I won't be even slightly surprised if it's legal to do so.
Really? Holy moly...
I work for a Canadian IT global company so maybe that's why they are more insistent with the data protection but it sucks she can get away with everything because of bad laws
Data privacy? In America? I can google my phone number and find my address and place of work lol.
@@peppermintspider that freaking sucks
Well no you cannot just put customers credit # and name on social media, it’s not data compliant, NACHA compliant or Credit Vendor compliant. Specifically adding the last 4 of his credit card breaks a number of privacy regulations and can have the restaurants merchant account pulled because that information is considered private AND confidential to the person or business.
Online payment are *heavily* regulated and while she may not have broken any laws there _are several_ regulations and compliance issues that deal with customer data which can be civilly actionable by the customer, Vendor, online processor as this can impact *their* company as well.
If enough people complained that her actions resulted in fear of using their credit cards due to callous business owners actions of doxing she would be irrevocably banned from *ever* being able to process credit card payments, basically her business would be _permanently_ blacklisted. As it is though she is smart enough to list her business as “permanently closed” to stop all the bad Google reviews, deleted @TableBoston on Twitter and privated her personal account.
Wow Amy's Bakery didn't close it just reincarnated
Exactly what I thought
Amy’s B*tchïng Company 😂
Oh it's closed, long gone & hard to find.
Sami got deported to Israel a few years ago and Amy went with him. Last reports is she is selling baked goods on a boardwalk in a marketplace setting in Israel. somewhere.
Although given what is happening in Israel & Gaza right now, I can't imagine her business is going well there either.
i work at a store that caters to restaurants, and im always genuinely amazed when small business owners are assholes. like, you're ruining your own life?
mind you most the small businesses that shop in the store are lovely - but somehow, the ones i see closing down more often tend to be the ones run by douchebags. curious
I know someone who works for an unprofessional asshole. If you look at any reviews, all of the complaints are about the shitty owner.
5:10 "which is hurtful to any business and their staff." No no no. The staff have nothing to do with this. This only harms the business. Trying to score sympathy points by effectively threatening that their staff wouldn't get paid does more harm than good for them.
exactly. a business owner saying that they'll punish staff for something they had zero hand in just makes them look EVEN MORE scummy
That is an extortionate amount of money just to cancel a reservation!!! I worked in fine dining for 9 years and my partner owns/runs 3 restaurants… I’ve never heard of anything like that. We’d take a credit card number to insure a reservation on NYE and Valentine’s Day but we also had a waitlist- so we never charged if someone canceled, only if they were a no-show, and even then it was only like $25. And this was the type of place where ppl waited months for a reservation. I’m gobsmacked. I can’t believe it’s the restaurant owner who thinks the customers are entitled. Wtf??? Worse than the parchment paper guy bc at least he wasn’t attacking a potential customer- not that he isn’t an awful human being to pick on a random person on the internet- but still.
Ngl the idea of needing a credit card number of all things just screams sketchy.
"Oh sure let me give you my information even though I've made no purchase."
Naw that's sketchy and a good way to get your money stolen. Hard pass
It's not actually a fee. It's the full price of the meal that they didn't make for them.
You need to read the article by Boston Magazine titled, "Chef Jen Royle Will Cook, Say, Tweet, and Do Anything She Likes". It will do you well for your follow up.
You've piqued my interest, it's 3am and I'm going down a fcking Boston restaurant rabbit hole 😆
@@B.Harper7 (salutes) Good luck
People definitely abuse the ability to dispute charges through their credit card as a way to get free stuff, which does legitimately detrimentally affect small businesses but that is absolutely not what happened here. All she did by getting into it was confirm their business’s predatory cancellation fees…
Yes I hate when people dispute charges like Uber eats and stuff...the poor Uber brought your food and you're screwing them over just because you're cheap.
I’m confused…
Was she mad that the restaurant got “screwed over financially because of the cancellation?
Can’t afford to lose $230 but can afford lawyers?
OR was she just mad about a cancellation in general because it took someone else’s spot for a couple hours? Like what is wrong with this idiotic woman?
I'm pretty sure the closest thing to fraud here is charging that much money for a service that wasn't provided/utilized, since they wouldn't acknowledge the cancellation before the fee period.
But at what point does it stop mattering what Trevor did? When she reaches out to "strangers" to berate them? Like at no point, regardless of anything Trevor could have done, is her behaviour as a company owner acceptable.
She's well known for stalking customers on social media if they leave a bad review or complain.
She is truly insane and her massive ego is going to bite her in the ass.
1. Cancellation fees should be illegal (edit: OK, Maybe not illegal, but there should definitely be some regulation so that scummy business owners like this lady don't use it as an excuse to screw people out of money.)
2. If I had a nickel for every time this month, a successful business threw away their entire company's reputation just so they could bully a single person on the internet, I'd have TWO NICKELS.
Why should it be illegal? If they’re not seating a table for 1 hour + because they’re waiting for you to show then they’re losing money, it’s not your friends house they’re in the business of making money, so is the server that just lost a table and tip for the night
not illegal, but there should be some regulation of the max amount you're allowed to charge depending on how much money they are costing you and ONLY in situations like this where someone ends up in the hospital, and only charged if it's 24 hours or less before your reservation. when you reserve a table at a restaurant or a room at a hotel and don't show up you are costing the business money because they could've had another paying customer in your place and there's no guarantee they'll be able to get someone else in in your spot for that timeslot. it makes sense
Regulated maybe, but they are absolutely needed in many industries. I know so many small business owners who would be wrecked without them. There are entitled customers who walk all over small business owners. This situation shows the other side of the coin though. I didn't even know this side existed. She is so out there.
nah cancellation fees are absolutely necessary for small businesses to stay alive. but over 100 is crazy lmao
which isn’t a lot, but it’s weird that it happened twice ;)
I'm so confused, why are so many people suddenly threatening legal action over petty drama? Like, genuinely, only super actually chronically online people would think to do this imo, but surely those kinds of people would have seen like... every other time online especially recently where that just, hasn't worked?
Suddenly? People have been Sue happy
@@jadedoe9966 There's been a hell of a lot more recently
Because in America, you can.
I don't think it's a new phenomenon... i remember vividly the first time i went to the US as a child about 20 years ago and being shocked at how many ads for lawyers there were on tv and on billboards on the highway. You don't advertise this much if the culture is not sue happy lol. It's just that today, we have internet and everyone and their mother are on the same apps so we can actually see the legal threats for the most random and petty stuff
as someone who worked in a restaurant, we never charged a cancellation fee unless it was for a group over 20 and the cancellation was in less than 24 hours. this is ridiculous behaviour
… she has no expectation of privacy when it comes to him releasing the messages.
ESPECIALLY when he didn't ask her to message him 😅 you can't just go out of your way to harass someone in their DMs then get upset when they share the messages.
This restaurant does prix fixe meals, and it's $125 per person. Basically, she charged them for their two dinners even though they could not go
With this and the Shelby situation, I feel like people cling to the 'small business' so they can play victim whenever their (rightfully) called out
"small business" the cancel free is more than I spend on groceries let alone a sit down. Extortion
Why does it seem like it is impossible to own a business and be able to
1) read
2) not be a raging asshole
Some people simply deserve to fail. I hope the person who was hospitalized is doing better now ❤
Who giving a restaurant their card for a reservation?
I was a chef for 20 years and I've never heard of that before.
Is this a common thing?
😂 it's a rich restaurant I guess, , I heard ppl back in the day called them before but I never heard that you have to pay for this service, plus on top eating there, 😂I'm to poor for this
It sounds like he was having multiple guests, for upscale restaurants you'll normally see a deposit required for large parties or near major celebrations(xmas) just to account for the fact that if you cancel/don't attend they lose the cost of 5+ meals and drinks(assuming $30 per meal that's $150+tip at the low end they're losing out on).
Often the deposit is small though, just enough to make you want to cancel in advance to avoid the fee rather than just not show up, while being nowhere near the cost of the meal.
@@scragar yeah for big groups not for a table for 2
It's not common but it does happen, but never for such a high amount
It's more common in certain areas, though often restaurants will be nice and not charge if you call and politely explain your reason for cancellation. I've worked in restaurants that didn't take reservation deposits, and sometimes only 1/4 of our reservations would actually show up. Apparently, people can be flaky assholes and will make reservations at a few different restaurants and then decide that night what they feel like eating, without a courtesy call to the other restaurants. They don't realize or care how much it screws over the employees depending on those tables. Some booking apps, like opentable, prevent against this by not allowing a user to make more than 1 reservation each night.
LOL! Wow! Is this woman related to that unhinged parchment paper company ceo?
She really does just keep consistently ignoring the fact that the travel insurance is FROM THE CREDIT CARD COMPANY. If the charge was disputed it was done by the company to try and recoup their losses after reimbursing, no double dipping involved.
If one personas reservations being canceled effected her this much, im guessing her business isn’t doing that well….
I bet she called Janet. Janet will get her that sweet defamation money.
And the way she words that post about a dozen business owners being frustrated about customers disputing their credit card charges. She did that purposefully. What those people did was dispute an exorbitant cancellation fee, it’s not like they actually ate dinner there or used their services in any way and THEN decided to dispute charges. Two very different things
Having a cancellation fee at a restaurant is crazy already even without the fee being $200-400 🙃
The 2020 article about her was priceless.
link?
@@kerrywhitemd youtube does not allow links. You'll have to look it up yourself.
i wanna know too
Same...
Can’t find it either, dang it. lol
I would not spend a cent at this restaurant no matter what. To have that much disregard for someone that had emergency medical issues is just disgusting. To take to social media and speak the way she did about that man and to that man is extremely unprofessional. She showed us all who she really is 💯
I have never seen a restaurant cancellation fee over $100 in my life. In fact, the first time I had put down money for a restaurant, I DID mess up the reservation date, and they refunded me the money (I accidentally booked for the following month, and I was on holiday out of town). Any reputable place would refund you with a good reason or early cancellation, because they want you as a customer, be it eventually or long term. The $100 fee isn’t there to punish you, it’s there to incentivize you to take your booking seriously, because people rarely value what they get for free. I say this as foodie, restaurant worker, and hopeful future owner of my own establishment: this lady has no business working in this industry.
Jen Royle needs a serious ego check... if she treats customers like this, imagine how awful she must be to work for... huge yikes! Her business practices also sound incredibly predatory and obscene. Can't cry the 'small business' when you behave this way now can you?
I also feel inclined to mention that her victim card has been maxed and she needs to stop trying to use it. Put it down, woman ffs.
Her behaviour reminds me of the married couple from Amy's Bakery on Kitchen Nightmares 😵💫
There’s cancellation fees for restaurants? Maybe I just don’t get that much 😂
it depends the place but normaly its 15-25$ tops little more if its the day befor or day of because of the scramble then to fill the spot etc like any place with the fees
Especially very small restaurants do this. There are very rude people who make reservations then just don't show up. But it has nothing to do with the behaviour of this restaurant owner.
So, it seems it's $125 per person to dine at Table. If you cancel, she charges the full amount.
I saw the title and thought it was about those restaurants hiring bots/people on dating apps to stand people up. People being jerks seems more normal, at least.
I'm sorry, what?😧
No wayyyy LMAO that’s soooo bad 😱 I’ll give them credit for working “smarter not harder” lol, but way to trash both someone’s bank balance _and_ their self-esteem sheeeesh that’s abhorrent
They're doing what now?!
Ha! IIRC its call food digging, a dating app scam. Apparently restaurant owners hire models or bots to set up dates with people at their restaurant then the victim gets stood up but orders food anyway since 'why not im already here'. Its so wild. I think it started in Dehli awhile ago but has become viral on tiktok because of it showing up in the usa recently
Lol what?!
Please know that your sacrifice does not go unnoticed! You are seen 👀 you are appreciated 🔥
Markie serving up piping hot tea is such a nice little treat for my days
when i got to the part where he sent him the link to an online course on how to interact with guests i burst out laughing what a king move
Considering Tesla just bankrupted a small business by canceling a $16k order last minute, I’d say the restaurant owner got off lightly. Also, shame on them
Don’t Elon just say he’s gonna make it right
I'll never forget the one where Trump told a music store owner that what he produced was subpar so he'd only agree to pay 70% of the bill. Got the poor man to sign off on losing 30k to avoid going under.
P.S. I just looked up the story you mentioned, and The Giving Pies received massive community support after it was made public. Musk said he'd make things right with them, but will he? Who knows. Seems they're doing fine.
@@jadedoe9966 Musk says a lot of things. Until it actually happens it means nothing.
@@jadedoe9966just words at this point in time, no actions yet.....
@@jadedoe9966 Elon also said he would solve world hunger.
I live in Boston and can happily say I’ve never spent, nor will ever spend my money there. That is crazy behavior.
i’ve never in my life had the desire to go to a restaurant i HAVE to make a reservation at, i can’t imagine being treated like that
The Table Boston situation.... whoo boy it's... it's a something. Excited to get the full breakdown here!!
I'm very confused about how travel insurance affects the restaurant at all. The point of travel insurance is they are supposed to pay for you.
The insurance company recoups what they pay their member by getting it back from the restraunt
i might as well live on this channel with how fast i always click on, yk its 10pm markie, its a weird time to upload lmaooo
Its 5 pm lol
12am where I am 🫠
1600 in the Midwest of America! 😂
4 pm for me. (It's been up for 20 minutes)
@@Bearywhite2 there are multiple time zones
my sister works as a bookkeeper for a large chain restaurant, and its true that customers will attempt to dispute charges. most restaurants will usually only look into disputes over meals as that would interfere with tips. i cant see any good business worrying over a cancellation fee
I have literally never dined somewhere with a cancellation fee and never would. If you are so hard up that losing a table would be dire to where you have to behave less compassionately than a doctor's office, maybe your restaurant sucks as hard as your attitude, reading comprehension and understanding of the law? Also telling that "nobody on my staff would talk to you that way" - so you admit it was you, eh Jen?
It sounds like the restaurant believes that if the insurance paid him back for the fee, she should be able to keep the fee..... rather than that, she has to pay that fee back to the insurance company. She's delulu or lacks common business sense. Also, by suggesting PUBLICLY in writing that he is committing "insurance fraud," she, of course, is committing defamation by libel...... which is actually litigable.
Here's the thing, ALOT of restaurants in the north end of Boston is like this. We were at one place and table was sitting chatting and having drinks and waiter came over was like you're done get out, took his plare and kicked them out since they already paid. He was smoking at the end of the bar and the female waitress was drinking from a bottle of wine.
You know the bar is well and truly six feet under when you finish this video relieved that it hadn't devolved into homophobia.
The moment I realised Trevor was queer, I braced myself for it. I always forget how weird it feels when you're relieved that someone hadn't resorted to bigotry, hurling slurs at you and invalidating your existence in the name of... whatever the hell Jen Royle is trying to achieve.
Honestly, I think the restaurant owner just has such poor reading comprehension that they completely missed that information.
You could totally argue “butt hurt” was a microaggression but sucks we don’t have record of that
You know, it's actually a miracle Trevor didn't play that card. Bravo for him. Sexuality rarely plays a part in anything unless it's some crazed person who feels the need to announe their sexuality. It's nobody's business.
@@jennifergeorge7280sorry that you brewed your coffee so bitter this morning. OP was just pointing out that deranged people tend to take joy in being homophobic once _they_ discover their opposition is LGBT. The same way someone would resort to childish insults on appearance or intellect, it’s just a different form of fuel that queer people are so used to others lighting up in their face
@@jennifergeorge7280sorry that you brewed your coffee so bitter this morning…OP was just pointing out how deranged people tend to take joy in being h0m0ph0bic once _they_ discover their opposition is LGBT. The same way some resort to childish insults on appearance of intellect, it’s just another form of fuel that LGBT individuals are so used to others lighting up in their face
I just walked into a restaurant where all the employees had their phones out and filming a woman. I quickly got out of frame for obvious reasons 😂 She was screaming about who the manager was and he kept telling her to get out and she wasn’t welcome there. I was so disappointed that I just barely missed first IRL Karen 😂😭😂
I feel like this has the potential to be the next Amy's Bakery, and I fear for the employees and customers.
As a Bostonian, it's wild to me that this story made its way all the way to you across the pond!
I saw this on reddit and knew markie was gonna cover it. When the links all went to tiktok and I couldn't access it without an account my reaction was
"Oh well, guess I'll just have to wait till Markie gets to it."
❤ love your work!!
I believe if the credit card company provides the insurance they remove the charge from the account to satisfy the customer (also to not accrue interest) then the credit card company disputes the bill with the business. No one is making extra money here. Especially this looney restaurant owner who wants to get paid $230 for staff to do nothing, no product to be made, etc… That is fraud if she wants to point fingers.
The Real Milk and Honey has some serious competition now 😂
Disney World and their resorts have some restaurants that are booked months in advance, like you have to be online first thing in the morning just to try to get a reservation, they even have a cancelation fee. Disney loves their money. And even they aren't this bad 1 if you called and were like oh I'm hospitalized they wouldn't change you because you can't control it and 2 their cancelation fee is like 25$ per person (for the higher end places, I think the low tier ones are free) as opposed to the cost of the ENTIRE meal like this place and 3 its only a 24 hour notice as opposed to a 72 hour policy. It's insane
Wow, using travel insurance for EXACTLY what travel insurance is intended for and she thinks it's fraud? I'm rolling my eyes so hard at this that I may have just given myself a migraine. Lol
She is the new Amy's Baking Company, meow meow
perfect timing markie! i just sat down to eat my dinner
Not at Table NorthEnd I hope! 😂
Does anyone else say "alright, goodbye" with Markie when he does? It makes me smile
One thing social media and tiktok have positively impacted is holding people accountable. Obvi it’s not perfect nor will it ever be, but it’s nice to see shitty business practices being called out and exposed. Hopefully that makes the shitty managers/ business owners change from public scrutiny
The travel insurance was through the credit card and the restaurant owner is thinking there is an insurance claim and a separate credit card dispute?
He cancelled his train ticket, plane ticket, and hotel reservations. Yet the restaurant reservation is the only one that he had an issue with?
That’s insane. How can a restaurant reservation make the airline ticket seem easy to deal with.
No as someone who works for an insurance company I genuinely am confused about how their was a claim for the cancelation as well as a credit card dispute. There should only be one or the other. Unless the credit card company determined its not a valid claim but still believe it's not a valid charge.
Thank you. I downloaded TikTok cause of you but literally don’t even go on till you cover stuff lol 😂 you save me hours of scrolling.
He’s the GOAT at digging up the tea fr
I was a bartender for years. It seems since Covid, there is no hospitality in the hospitality industry! I just had an issue at a hotel where the heat wasn’t working in my room. The lady at the front desk told me to just use all the blankets and do my best. No offer to move me, no option to provide a space heater, nothing. I was flabbergasted.
You know what's even more annoying than the bizarre accusation of screwing over the staff? It's being hospitalized ...
Maybe Boston Table should be visited by Gordon's Kitchen Nightmares
I enjoy I can keep up with the gos without having to go on tiktok. Thanks for your duty sir.
sending a link to a course on how to treat customers is peak pettiness, and i love it
Tbf I’m sure everyone wants to dispute that cancelation fee so I’m sure they hear it everyday and are over it but it’s a fee for a reason… they hold that table for you meaning no one else is sitting there and they lose $300-$400 because what because you forgot your reservation? [talking about some of the other people complaining about the fee in the reviews] I can understand why it’s old after a while. Also she’s talking about insurance fraud because she’s thinking they got reimbursed by both the travel company and their bank
$230 is insane for a charge. Especially for 2 people..this isn't a group of 5+ at all... and if they are always busy you should have a wait list for people who want to be called when there's an opening.
I always love your content.❤
Thank you. I'm glad to have the heads up on this restaurant so we can avoid it!
i love this channel because i deleted tik tok a year ago & this is SO HELPFUL ( & isn’t like 2 hours long ) to keep me in the loop😭
"it's not real tiktok drama until legal action is threatened" 😆 100% this! Lmao
This reminds me of when my parents needed to get their washer fixed so they had a guy come to do a diagnostic and give a quote. He was really rude and wanted a lot of money so my parents didn’t use him. They wanted to leave a bad review based on his behavior but turns out anytime someone left a negative review, he would reply with personal attacks and would include all the info he had on them. (Address, phone numbers, emails, ect). They ended up not leaving a review but made sure people knew other ways
If she thinks she's got a right to the charge, then it'd be up to her to challenge it with the credit card company. She's giving cokehead vibes.
If it was insurance fraud (it wasn't), then that, again, would be the responsibility of the credit card company to pursue.
Either way, it's not for her to go after him.
I have 15+ years working in restaurants and I can tell you the number of deranged restaurant owners is too damn high.
I've been to restaurants with no shown fees before but they've never been more than £10 per person. $400 is absolute robbery!
The 230 dollars cancellation fee is ridiculous. I travel to Vegas last month and we booked a restaurant in the Bellagio hotel and the cancellation fee was just 100 if you didn’t show up at all, they still let you cancel the day before, which is reasonable. I work in a hotel, and I understand cancellation fees are important to keep some costumers accountable, but is even more important to be flexible and accommodating when something comes up. Their lack of empathy is really appalling
OMG I cannot wiat for a follow up to this one!!!
Oh my God, it took me a minute to figure out what he was saying. I thought he was saying if you're so buttered by it taken up with your credit card. After a few times of hearing it now I understand butt hurt. Lol😅
Next time I'm having breakfast, I'm gonna butthurt my toast instead of buttering it 😂 ur comment made my night
Hey MARKIE, love your channel - from the deadly serious to the somewhat silly, it's a blast.
I'm a graphic designer and screen-capped your football shirt today as a colour palette for a corporate identity project I'm working on...
Having said that - I like you more in the cosy forest green hoodie...
I just subscribed yesterday...im obsessed
I do not miss a video anymore at this point. Having a job really takes away from my drama reading time 😂 Markie always has the tea.
As someone who used to deal with credit card disputes on the business end... The credit card company is only going to side with the customer over the business if the customer was in the right. There's an appeal process too. Messaging the customer directly is obviously mental to begin with, and then when you think about the system of checks and balances credit card companies have in place to give some semblance of fairness, it just starts sounding a new level of ridiculous.
New to your forum...I started with the BarTender, The mother who l left her child alone to get washing g detergent (wink,Wink ), the Physic & now the restaurant owner... Never used TikTok, but the back stories are really something...Can't wait for the next one...
Hey babe wake up, new markie video just dropped yoooo
I’m glad I don’t go on TikTok. I’m also glad im subbed to you for the TikTok tea.
So when I have a reservation at a restaurant and they aren't ready to seat my party at the agreed time, do I get to charge them a late fee??
this reminded me of a case in brazil with a sushi restaurant that started with the owner harassing customers who'd leave bad reviews and ended up with people digging into her past and finding out that she apparently tried to run someone over with a car (with video proof). completely insane.