How to solve Citrix problem using Windows 10 latest version | Troubleshoot Citrix common issues
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- Äas pĆidĂĄn 7. 09. 2024
- This video shows you how to solve Citrix Receiver problem in Windows 10.
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My Citrix is working fine in mobile hotspot, but not working in high-speed wifi router.. i m getting error saying... Citrix interrupted, app will reconnect in 5 minutes
Thank you so so so so so much Kelvin.
Now it is working so well after your help. Every time i was carrying separate desktop for my office work. Now I am able to work as well from Laptop.
Thanks Again Guru.
In advance, I have subscribed your channel.
@@sanlokenpatidaryou Thank you so much for the comment and subscribing to my channel
Thks a lot. I have had a prob to install new Citrix version, but when I deleted all files and folders from the old one, the problem was gone.
Thks a loooot đ
Thanks Alisa for your feedback. I am glad the video helped you out.
Please donÂŽt forget to support my channel by liking and subscribing.
Hi kelvin,
When the user is clicking an app in storefront, he is getting a windows login prompt. When he enters his login credentials, the app is opening normally.
None of the other users are getting this prompt, they could open the app normally.
I've checked the SSON checker, the single sign on process is not running.
(User has installed citrix workspace 1912 and he is getting an account not configured prompt when clicking citrix workspace )
Please help me !!
Main thing I want to say that If you have McAfee antivirus, please turn it off when you try to login to Citrix. Because the antivirus will delete the ICA file.
That is also a possibility. But you can create an exception on McAfee not to Scan Citrix Folders.
@@Kelvglobal That was my issue with Citrix. When I turned off the Antivirus, its working fine for me now. Thanks Kevin, I have followed the way after turned off my Anitvirus
Hello. Thanks for making your video. The last option worked for me.
Thanks for your feedback. Please donÂŽt forget to like and subscribe
Many thanks for your clear and step-by-step instructions! My problem turned out to be the .ico file issue that you mentioned at the 6:35 mark in your video. I'm surprised that this wasn't handled by the Citrix installer automatically.
Thanks Mike for your feedback. I am glad the video helped you out
In our office we are using 1809 build version 615 .in that version Citrix is not supporting.previous version its working fine.could pls hlp me
Once I go to default apps by file type
Then scroll down to .ico I do not have the Citrix Receiver option.
My 3 options are Photos, Paint, and Paint 3D. Please help!!
Hi Steven, What you can do is right-click on the downloaded citrix app file and select "open with" > then select 'choose another app' you will see 'Citrix connection manager' as an option in the list, if not click more apps and browse to citrix connection manager. This other video I created shows exactly how to solve such issue. czcams.com/video/eN1TzWhxX2s/video.html
Cannot open Citrix workspace apps like chrome (Luton), outlook, old cube. All of these stuck at black screen. How do I fix this!!?? Please help
Hi, have you tried to reset Citrix Workspace on your device?
Hi john my citrix won't open. The following error message appears. "To resolve this issue, contact your help desk with this information: cannot validate SSL certificate." You know how to remove this error. For the program to open? Thank you !!!
Hi, This is not a problem with the Citrix receiver but with the server you are trying to connect. You will need to verify with the IT department to be sure that the server you are trying to connect still have a valid SSL certificate linked to it.
Hi guys, when trying to work with Citrix i get the following notification:
"You already have this version of Citrix Workspace installed, so the installer will exit". Can anyone help me out here? Much appreciated
Hi Heisam, Are you trying to install Citrix workspace or work with it? If you are trying to reinstall citrix and you keep receiving the mentioned error, you will need to check if you are the only one using the computer. Probably the other user have already installed a citrix workspace on that same computer. Can you check program and files to see if Citrix folder is there?
I constantly run into issues where the Citrix receiver client locks up, or freezes on the workstation. Launches just fine, but then I have users who struggle working because Citrix freezes up.
Hi Dave, sorry for my late reply. Does this happened on a single user device or multiple devices?
If this happened on a single device, you could reset Citrix receiver on that device. But if it happened on multiple devices, probably you want to check your Citrix Server.
We just did a Citrix terminal upgrade and so many of our clinics are having this issue. It's been beyond frustrating.
Unable to connect to the server. Contact your system administrator with the following error: SSL Error 61: You have not chosen to trust "COMODO RSA Certification Authority", the issuer of the server's security certificate.
I am geting this error to resolve please help
Cannot complete your request
Neeed help, in my case, thereâs only two choices on the .ico which is photos and paint only. I canât find the citrix receiver. What should i do? Thank you in advance
I do have a socket 10038 error.. I hope you could me
Hi Karen.
Have you tried to reset Citrix Receiver? What version of Citrix are you using?
Why not try to install Citrix workspace? I had similar issues with a user at work place in the past, removing citrix receiver and installing citrix workspace solved the problem.
Yes I tried to reset it just like in your video but it doesnât work
Now Iâll try to install Citrix Workspace... Iâm installing it right now. Maybe Iâll just wait for a moment. I hope this work. I will update you. Thank you .âșïž
@@kareeenC1212 OK. Please notify me if that helps
@@Kelvglobal woww thank you so much for your help it really worksssss. The socket 10038 error is gone. I can work now in my laptop. You are a very big help!đđ
Thank you so much... Godbless you đđđđđžđž
I thought .ico files are icons file type and not Citrix related?
Thanks a lot, this video help getting resolved my outlook issue.đđ
Thanks for the comment. I appreciate you a lot. Please donÂŽt forget to subscribe to my CZcams channel.
I am getting unknow client error 0 , i tried all the steps given on the video but i dont find citrix receiver under ICO file even i am unable fo choose them since its not catagorised under choose a default.
Hi Britto, thanks for watching my video. probably Citrix is trying to open with a different application. can you check this video, it will solve the problem czcams.com/video/wXFivn7zpF0/video.html
Very very helpful. Now it's working. Thank you so much â€
Thanks Raluca the comments
Finally got it to work! Thank you so much!
Thanks for the feedback, I appreciate it. Please donÂŽt forget to join my subscribers
In encompas for sending out a cd edisclose option not reflecting how to rectify this,sir plz
If none of these worked, I uninstalled citrix workspace and reinstalled it. After that is was just setting the corrected output on my windows citrix session on the button right where the volume icon is.
My mom is having alot of trouble as it still isn't working. The ICO file does not want to connect to Citrix despite having Citrix installed. What should we do?
Thanks Christian for watching my video.
Have you tried to reset Citrix Receiver? If that did not help try and reinstall it.
Check your default apps and see which apps is linked with .ica
Hi Kevin - have installed Citrix receiver and followed all your process and even reset the receiver. I am still getting the error " Citrix client not found on your machine and downloaded url is not yet configured. Please install Citrix client and try again. Can you pls help
Hi Shoba,
Thanks for watching my video. Are you the only one using this computer? Can you check program files on c drive to see if any folder of citrix is there.
Have you also tried to install Citrix Workspace? Replacing Citrix Receiver with Citrix Workplace sometimes resolve the problem
When I'm trying to login citrix its showing please try again after sometime or contact help desk how to resolve this issue
Hey Kelvin I am getting an error like "cannot connect to Citrix XenApp server.Network issues are preventing your connection. Please advise what to do
Hi Tanmay, This problem is not related to Citrix Receiver or workplace but to the backend Citrix XenApp Server. You will want to contact your System Administrator responsible for Citrix server to assist you.
Sir I have downloaded Citrix receiver but the file is not opening it only shows the option of adob reader internet explorer and also I couldn't find out that Citrix connection manager which u show in the video why? what I have to do? Pls help
Hello Kelvin, please I need a full tutorial on Citrix I have never used it before. I will reply appreciate it. Thanks
Hi Bro, I had a lot of experience with Citrix in my previous companies. I was thinking of doing some videos on Citrix XenServer. Will do it in the future
My citrix reciver is installed but when i am clicking on vdi link...rather than opening virtual desktop it keeps on downloading some kind of .ica file
Hi kevin, after connecting citrix, i can't find toolbar which is used to switch to normal window... please help me with it
Hello Kelvin. I am using Citrix from home. But suddenlt When I open chrome or edge to log on to the server of my work. It tells me it is cheking of my computer meets certain requirements and then download nsepa_setup. But its launching again and again and nothing happening. Usually after one time launch I could log in with my username and password. But this step doesn't show anymore. Any advice? I tried the ica file and it is connected to the citrix manager. please help
You saved my quarantine!! Thank you
Thanks Daniele for the comments.
Please don't forget to subscribe to my CZcams channel.
@@Kelvglobal Done ;)
With my new notebook and second screen .. My outlook is blurry and the desktop icons are too big. What is wrong?
Hello, have you tried to change resolution of your screen? Or change the desktop icons to small icons?
When I try to open the Citrix it's getting stuck on "Welcome Screen" and couldn't proceed further. Could you please help me to resolve this issue?
Hi Arpit, I have seen this situation at my work place. I solved this by uninstalling Citrix receiver and reinstall it on the device.
@@Kelvglobal Thank you!
my ico file is not associated with an app. It does not give me the option to choose a file to associate it with it only gives the option for Paint and photos or "look for the apps in the store". So I'm unable to link the .ico file to the citrix workspace app.
Hi, Have you tried to reset Citrix Receiver by going to taskbar and right click Citrix Reciever > Reset Receiver. If that does not help, try and remove the application from your computer and reinstall it.
If you still experience the same problem, go to the start menu and right click Citrix Receiver, Click open file location. You will be redirected to the start menu programs, right click Citrix Receiver again and open file location. See if the file associated to the start-up file is self-service
@@Kelvglobal Thanks for responding! It's still not working. I reset it, uninstalled and reinstalled. When I reinstalled the .ico file is still associated with "Photos" app and there is no other option to associate it with any other file, not even one that you download from the store. Also, Citrix Receiver is no longer the latest version it is now Citrix Workspace, so idk if that makes a difference. Maybe I will uninstall Citrix Workspace and try to download the old citrix receiver version.
@@Kelvglobal I am also facing the same issue. Even the file associated to the start up file is self service, it is not working
@Kelvin Johnson I am also facing same issue... Can u please help me?
Facing same issue
Hi kelvin i cant reset the program, because i cant see see citrix receiver in my hidden icons. Waiting for your response
Hi, have you checked your program and features to make sure Citrix is there? when you go to your start menu and type Citrix is it among the list? Probably your will need to re-insintall citrix receiver.
Hi John ,I am unable to connect the citrix receiver and also am getting some error " your device does not meet the requirements ,access denied "
Please help me on this
Hello Mangai, have you tried to open Citrix apps as administrator? When you receive access denied to an application, this means you do not have sufficient right to open such application.
Right click the application and click "Run as administrator"
There is no option of citrix receiver in front of .ico file
Hi, I am using the latest released version (workspace). ICA file is downloading and only goes straight to download folder, but doesn't launch. I've already uninstalled/reinstalled workspace but still facing the same issue.
Hope you'd give me advice. Thanksss
Hi Danica, When you uninstall Citrix from your computer did you also remove all folders related to Citrix? You will as well want to consider removing Citrix from the registry.
This video explains how to do that czcams.com/video/IbkHmvkry2E/video.html
Why not try to install it with an administrator privilege by right clicking the software and choose 'run as administrator'. You will also want to make sure the software is being opened as .ica not as other application. This video will assist you as well czcams.com/video/eN1TzWhxX2s/video.html. I have experience this in the past when citrix tried to open as other application.
Hi Kevin sorry for the bad English.. I work from home and I use citrix with avaya. My problem is that in incoming calls my clients can't hear me while I hear them fine. When i turn off the call, and I call them, the problem doesn't exist..
Any ideas?
Hi dear, im using myworkplace but there a app based on the citrix.. and highest resolution of my scree is 1600x900 and i require more because its not showing full or fit to screen.
So can we change this under citrix.
Thank you sir, it's really worked for me
Thanks for the comment. Please donÂŽt forget to subscribe to my CZcams channel. I will appreciate it.
In my Laptop, the application itself is not launching and I tried doing these steps but because the Citrix workspace app didn't start so I couldn't even apply these ways.
It shows " PrefPanel.exe - Application Error : The application was unable to start correctly (0Ăc00000005). Click Ok to close the application".
PLEASE HELP ME OUT. đđđđđđđ
This works! thank you so much Kelvin! much appreciate!
Thanks Zhi for watching my video. I am glad the problem is solved.
Please don't forget to subscribe to my CZcams channel
Hi Kevin you are the boss you saved .. thanks you
Hi John ,
I am unavailable to launch the citrix app, error msg is "unavailable to launch your application. Cannot open the citrix receiver"
Hi Sudeepa, what you will need to do is to uninstall citrix from your computer and make sure you removed all related citrix folder, after which you will reinstall it. See this video on how to uninstall citrix and remove citrix from registry as well. czcams.com/video/IbkHmvkry2E/video.html
If the problem still persist, you watch this video czcams.com/video/wXFivn7zpF0/video.html
It will surely help you resolve the problem.
Please donÂŽt forget to subscribe to my CZcams channel.
Hello when I'm opening a app it is showing this is not the latest version what I should do
Hi. Thanks for watching my video. Probably you need to install citrix workplace instead of citrix receiver on your device
Hi in my case, im login to the citrix it shows,you are not permitted to access this source. What can i do now?
Hi Lavanya, probably you are trying to reconnect to disconnected session. Have you tried to contact the IT helpdesk to logoff your session? After which you can retry to connect again. Please can you send me a screenshot of the message you receive?
Greetings,
Kelvin
Thank you, I really appreciate your videos, this helped !
Hello Brian. Hope you are doing great.
Thanks for the comment. Please donÂŽt forget to subscribe to my CZcams Channel. I will appriciate
Hello Kevin, I uninstalled the Citrix workspace following your video and all the files attached to it. Then I reinstalled it properly but still my error is there. Which is, whenever I open an ICA file,it asks me "Allow this app to make changes to your system" for every ICA file. It shouldn't ask for every file right? If I click yes,then it says that Citrix workspace already installed so the installer will exit.Please help me!
Hi Tanvi, Thanks for watching my video.
To always open .ica with citrix receiver, right-click the downloaded file you are trying to open and select "open with" and select 'choose another app' > scroll down and select "more apps" then select 'look for another app on this pc' > browse to the folder where citrix is installed. Select the right citrix application and be sure to check 'always use this app to open .ica file'
Any time you try to open .ica file it will automatically open with citrix receiver.
@@Kelvglobal Yes I did that. My issue got solved after installing the Citrix cleaner application . And after cleaning it and installing again,I was able to work! Thanks man !
Thank you so much sir , Very helpful video .
Thanks for the feedback. Please donÂŽt forget to join my subscribers.
@@Kelvglobal Already subscribed !!
After reseting it works...thanks
Hi Pravin.
Thanks for the comment.
Please don't forget to subscribe to my CZcams channel.
HI John , I am unable to see reset Receiver option when I right click on the Citirix icon available on the bottom right
Hi Ravi, When you try to reset receiver, what error message did you receive? Why do you want to reset Citrix? Are you having problems connecting?
@@Kelvglobal yes I get this error WFCRUN32.exe error - unable to start the application
@@ravir.kulkarni4207 Have you tried to reinstall receiver?
Thanks a lot, finally I fixed my problem
Thanks for the comment. Please donÂŽt to subscribe to my CZcams channel. I appreciate you a lot.
Awesome! It resolved my issue.
Thanks for your feedback. I am happy your issue is resolved
Hi Kelvin, I have configured citrix as you showed, but still I am having the same issue, also I tried in differents devices having the same error message, can you please guide me?
Hi Edher.
What version of Citrix are you installing?
I will love to have a screenshot of the error message you are receiving?
Can you try to uninstall Citrix Receiver from the computer, make sure the folders where citrix is installed are also deleted.
Check the following registry key and also make sure this is deleted.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\Receiver
Try reinstalling it back and see if you receive the same error message.
Please send a screenshot if you receive any error message after reinstalling.
Kelvin Johnson , the issue was related with the configuration for my account, not was related with the verssion or the configuration in the devices, thanks a lot for your help.
Hey Kelvin, I cannot see my recent files on my desktop. I logged in from my Citrix after 4 months and now it's showing me the old files I had on the computer!! Weird
How do I fix it when I have â this version of Citrix Receiver installed, the installer will exitâ cannot get into program
Hello, are you receiving any error message before it exists. What you could do is install Citrix Workplace
how do you turn off app protection? please help
Hello Ramen, what protection do you mean? from Citrix of from Windows?
i cant set citrix on the .ico what should i do?
Hi Marcharl, When you tried to open Citrix application, what error message are you receiving?
Have you tried to reset your Citrix Receiver?
Hello brother, i have a user receiving Citrix SSL-Error-47 when tried to log in... Any help will be needed please. Thanks
Hi David. Which version of Citrix receiver did you install on the computer? probably Citrix Reciever was not properly installed.
Can you uninstall it and reinstall it again.
hoping someone can help! my citrix is just loading and continues to load endlessly and won't proceed to the application!
Hi Kelvin, I am unable to connect to server after login to Citrix. I am getting error as "Unable to connect to server: SSL Error 4: The operation completed successfully ". Could you please guide me to resolve it.
Hi Sherik,
The problem is not with Citrix Receiver but with the server you are trying to access. Are you trying to access the server via a browser or via an application?
Is there anyone in your company having the same problem?
I am accessing it via browser and no one is facing this problem in my company
I am working on newly installed windows 10
Hey did you solve your problem? I'm having the same problem. It says it can't connect to server.
Yeah...I couldn't find the exact reason for it. But later after updating windows I was able to connect to citrix.
Thank You for the information đđ
Thanks Sachin for the comment. Please don't forget to subscribe to my CZcams channel. I will appreciate đ
In citrix toolbar is missing..How to resolve it sir?
Hi John, I am unable to launch the citrix desktop in my machine . Can you please help me on this .Thank you
also i didn't found jca file in my default app settings
also i didn't found jca file in my default app settings
Hi Manasa, Are you getting any error message when you tried to launch citrix? Please can you send me a screenshot of the message you are getting?
Than you sooo much
Thanks China Bono for the comment. I am happy its solved your Citrix problem.
How can I set xen tool bar ,as by default it's not present????
Did u got solution?
Getting error Published resource not currently available. Please contact your system administrator.. Please help me..
Hi Balivada, The problem is not with the citrix receiver probably in your back-end. Is the computer connected to a corporate network?
If connected to a corporate network, are you having this problem with multiple computers or just 1 device?
Please can you check your Application Event log to get more details of the error message and send it?
Have you solved the problem?
Please help brother...
Getting the same issue
If it doesn't work try downloading the older version of citrix
Reset Worked! Thanks man!
Thanks Brady for your comment. Please don't forget to subscribe to my channel. đđđ
Hi Kelvin, how to fix SSL error 4 in citrix app or windows 10 ?
Kindly help
Hi Prasanna,
What version of Citrix Receiver are you using? If you are using an older version of Citrix Receiver, they maybe an incompatibility issue with SSL.
What version of SSL error do you receive?
@@Kelvglobal
Yes sir you are correct
We got SSL error 4
By God's grace it was rectified after watching your vedio
Thank you so much for helping us rectify the errorđ
I work from home so the settings is locked
Hi, thanks for watching my video. You will need to contact your IT help-desk for assistance on this.
Thank you, the video helped me resolve the issue.
Thanks Changappa for the comment.
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In my Citrix toolbar missing
Have you reset your Citrix Receiver?
@@Kelvglobal yes but same problem
Thank you so much!!
Thanks Manuel Arias for your comment.
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I need help please with my Citrix issue. I am getting this error message when I try to pull up an application within Citrix: Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Network issues are preventing your connection.
Hi, Thanks for watching my video.
This error message is not with Citrix Receiver installed on your computer. The problem is with the back connection xenapp server.
Are you the only one experience this problem?
Have you checked with other colleagues at the office if they have similar problem?
The engineer responsible for the Xenapp server will need to check if the Xenapp farm is in order?
@@Kelvglobal I am working from home and so far, the only one experiencing the issue. I have my colleague try to login using Citrix with her own PC and had no problems accessing applications and no error message is encountered. Is it possible that the issue is with my internet connection? Thank you for your reply.
@@shaly025 Hello. How are you accessing your company network? is it through VPN connection?
Are your connecting for the first time with Citrix from home?
The main reason of network issues with Citrix when working from home is your vpn connection is not properly configured or connected.
Please can you confirm if VPN is connected.
@@Kelvglobal Yes, I am connected to VPN. The company already changed my CPU, reset the Citrix receiver, uninstalled and reinstalled my Citrix but I'm still getting the same error message. âčïžâčïž
@@shaly025 You can do the following.
1. Please check your internet browser settings to see if there is a proxy configured. If yes, clear it. "In Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings and uncheck the Proxy Server setting"
2. Reset your Internet Browser settings to its default by clearing all cached and temp files.
3. Ask your admin to check if your profile has been properly logged out from the Xenapp server.
4. Reset Citrix Receiver again. "Right-click Citrix receiver icon in the task bar > click Advanced Preferences > Reset Receiver"
Please do the above and confirm if it helps.
Kelvin man its work tysm
Thanks Yogesh for the comment. Please donÂŽt forget to subscribe to my CZcams channel.
During the process of installing Citrix to set up my Netscaler, I was instructed to "click the nglauncher" so I can test the connection through a process called "tunneling". WHERE THE HECK IS THIS NGLAUNCHER THEY SPEAK OF BC IDK WTF THEY ARE TALKING ABOUT! (new job issues)
Citrix HDX engine is not responding
No, solve my problem
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Is it legit?
Hello, I donÂŽt understand the question.
Hi,i am using VDI citrix & other external citrix but simultaneously its not working,i have to reset citrix to default to access external citrix,while always need to upgraded if wish to access vdi,pls guide.
Hi I am using windows version 1809, once .ica file launches, it pops up application for few seconds and disappears, please assist to resolve this
Hi Subbu,
Have you tried to reset Citrix Receiver? By resetting the receiver it changes all its default settings.
This video will be of great help to you. czcams.com/video/H5IdJ4SJj8c/video.html
@@Kelvglobal hi Kevin, I saw ur video, can you please let me know the command you typed for checking on the local appdata folders
@@subbuviswanathan7195 To open the local appdata folders just type the following in your start menu %AppData%
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Hi Kevin, when I check on account settings it shows "we cant detect a local Citrix Receiver app, select change Citrix Receiver to check and install". Please assist.