Samsung Technician Knives TV To Void Warranty
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- čas přidán 1. 05. 2024
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Its fraud not just destruction of property. Its enough to have that technician arrested and charged.
Apparently the dude hasn't even talked to a lawyer or anything and it's expecting some kind of social media justice
And the fact that he wasn't directly after that gets my blood boiling. That piece of shit has been takin money of the customers and company for thousands, he has a way to keep the replaced tvs. Its obvious he is defrauding big time for 3k at a time here and there... He wasn't even sweating it.
@@itriyum if you dont call the cops if you know for a fact that it's a crime then you deserve to be ignored by the company, expecting social media justice should be after the police got involved
The whole company he is working should be fined hard
@@sneakymitchell7802 They should pay him for the damage both to his property and his peace of mind...fines are for the state when you breaking the law.
the whole story isn't in there. He was offered a new tv before the technician came and he agreed to it, but after the technician came and cut the tv he filed a report of user damaged the tv and they refused his warranty, he had to make a call and ask when this new tv was coming and they told him it's not happening because of the damage to screen, it was only then he went back and checked the footage to find the technician had vandalized the tv, after that he called them back with the evidence and the sent him a newer model straight away once they realized they were caught
Amazing that you have this telepathic abilities to know all the stuff that you just told us...
Or maybe you have (like this guy ) a hard evidence of this shenanigans?
@Bialy_1 oh sweet summer child.... this isnt a new story.
@@Bialy_1 This story on Rossman channel a while ago.
should've sued.
@@Bialy_1 What kind of mental gymnastic are you doing here... How do you think anything that guy said is a leap.....
They gave him a new TV before he made the original video public. HOWEVER, if he didn't put that camera on the third repair attempt (he didn't on previous two), his warranty would remain voided and he would get nothing. So even though company fixed the problem when caught, they wouldn't if there was no video evidence. So public should be made aware of this.
This is why consent to record laws make no sense
@@bullseyebulldog8001consent to record laws only prevent third parties from recording you, as well as prevents you from recording others private property. If at least one party in the recording consents, then it’s legal to record. Also if it’s in public or your own property, you can legally record. These laws make perfect sense.
Well, there are malicious customers that will damage their own purchase in hopes of getting a second one.
@@martianman9797 you're incorrect. In some states both parties have to consent for a recording to take place unless on public property, which you're correct about that part. It varies heavily from state to state. They don't make sense because they're not even remotely consistent from state to state.
With that being said "illegal" isn't the word I'd use, because there's no criminal laws about this stuff. Recording someone without their knowledge (with of course the "peeping" exception), is considered a civil matter, so "liable" is a better word to use.
New TV is not longer enough. That's what they should have done in the first place.
They purposely destroyed his property.
I was a Samsung field technician. I still have those gray cargo pants. This happens more than you think. I never did anything that would void the customer's warranty, but I would occasionally create a "manufacturer's defect" in a dishwasher. Then I would call Samsung and get a 7000 code that the customer could take to the store for a new dishwasher. I didn't think it was fair to the customer for me to come to their house multiple times to try to fix something that is less than a year old. TV's are more straightforward. You have a panel, a main board, a power board, FFC cables, speakers, and a wifi module/remote sensor. That technician damaged the TV because he didn't have a helper to assist him in the repair, so rather than reschedule, he screwed the customer over. I'm 6'2, 200 lbs. I had to remove and repair wall-mounted 75" TV's by myself.
Thank you for the insight, that technician is a scumbag, and should be held responsible for his actions. But I wonder if there is "unofficial" policy in some service providers companies to deal with such "problematic" warranty cases in such a manner.
@@eliadbu to service Samsung warranty claims you have to be certified by Samsung, you're required to use their HASS diagnostic tool to collect and report data to Samsung, and all parts are sent directly from them. Their requirements are so strict that almost no third parties will get certified because it's not worth the hassle. The company I worked for was indirectly owned by Samsung anyway, so it appears as a third party but actually isn't. That technician was lying when he said the replacement TV was "drop off only." Samsung will try to repair something 3 times before it offers a replacement, unless it is deemed unrepairable before then. When they send a replacement unit, not only is it company policy to fully restore the TV or appliance to the customer's preferences, including helping the customer download and sign in to all streaming services etc., it is also mandatory that the defective part or unit be sent back. This is especially important with defective panels on TV's. If Samsung doesn't receive a defective panel back for the replacement panel, you won't get paid for the repair. They do this because technicians would be replacing panels that are out of warranty/denied for physical damage and charging the customer on the side, or with full TV replacements, just stealing/selling replacement TV's and saying they were defective.
@@lessthanzero2680 This guy worked for a ASC in NJ, this one is actually 3rd party. He was fired as soon as they were informed and they bought the guy a new TV.
As someone who's repaired their own TV multiple times after having a surge damage it, the process of repairing a TV isn't hard, just time consuming and annoying. There's no one to blame other than the manufacturers though, who decide the main board needs to be held in by by 22 screws of varying sizes.
@@paulghignon4092 I would say it is a bad design choice to have soany screws especially different screws sizes but it is nothing new nor rare in modern electronic devices. I do not work on product design/industrial design, so I don't know why such cumbersome design is chosen or what were the considerations of the people that did design such TV, but I've seen examples how devices can be made with repairability in mind.
No wonder my mom always told me to watch closely when there are technician repair things at home.
One of my grandmom 85 yr old will always come and watch whenever repair work is going on keenly I always found it amusing at how distrustful she is but now I get it 😂
@@rkrams1989 some mofos loot stuff too, so keep an eye out if you have anything valuable lying around xD
My grandpa made me so i could learn how to fix it myself, granted they were his friends but at-least licensed
@@WastedDadtrue, glad I have family related technician. He is very good with phones
My mom said the same things even when the property owner came...
So now dude's gonna get a new TV and a decent amount of money from the lawsuit.
YUP. Maybe a full wall screen tv
he won't get much from a lawsuit because his damages are low to non-existent if they did not give him a TV he could probably get a good bit. Could try an argue that his experience was so bad hes going to need a yeah to 2 o therapy maybe he could get money for that.
@@007Strings007defamation of character maybe? Like you said therapy as well for the stress that he could be going through and loss of wages maybe on top of that. This is America lol you can sue for just about everything under the sun 😂
lawsuit? he will smoke a joint and will forget that he had any technicians in his house next day
@@vh6517 If he's smoking weed that's making him forget what happened the day before I wanna know what he's smokin 😂
Yes, large corporations have this much influence over the Internet.
I was a high standing ebay seller with over 1,000 sales and 98% positive rating.
I was permanently banned because I sold a PS4 with the P.T. demo on it because Sony didn't like it.
Why do they so desperately want to prevent people from playing that demo? And if it has so much demand that a concerted effort is necessary to prohibit, then why wouldnt they abuse that for money? Sell the demo, or get some bum to make a full game and rake in day 1 sales before buyer remorse sets in.
Wouldn't that be Konami's fault, not Sony's? Either way, that's pretty fucked
@@karenamyx2205 I may have a clue.
I worked for a company that stored documents in secure warehouses.
The warehouse I worked in stored movie or tv series scripts.
For every known franchise exists dozens to hundreds of unreleased scripts.
Whoever owns the rights to those franchises would just pull out a script from storage, edit it a bit, and make a movie or series.
Sony/Konami knows Silent Hills would make so much money but they're worried of failing.
So they will keep that asset in cold storage until the day they can make something with it.
Well that's actually your fault for trying to sell a psn account. P.t. is tied to account and the ToS has always stated you can't sell accounts. Kinda gotta use your brain there
@@thomasmoore1679 the fact that not a single person but you said this is so depressing. It should literally be common sense.
As a former tv repair man, I'll tell ya. You can't fix dead pixels by replacing the driver boards. Replacing the screen is the first step. The silicone lottery is real, and sometimes ya win or ya lose a little or a lot. Most warranty coverage, if it's dead pixels, they just replace the tv / monitor. The tech is insane and cutting the diffuser ( the thin outer plastic ) has no relation to dead pixels, so I'm confused as to why the tech would do that, lol. The whole situation is fishy to me.
I dont normally do this and care much about spelling but: ..... "Silicon". Sorry, I am sure it was your autocorrect being overzealous in this case but this wording mistake is just a bugbear of mine. Too many people get them mixed up these days.
Tech did it to steal a $3k TV. He knew the guy doesn't want a replacement unless it gets sent to his place and installed, since he is disabled and the technicial put his address for delivery, then marked it as delivered, went to this guy's house and wanted to void the warranty, so that he can keep the $3k TV.
So the technician was incompetent for failing to properly deal with the issue the first two times and a scammer.
They did offer to replace the TV but the customer said he was disabled and didn't want to deal with the removal of one tv and the installation of another so he forced to come and repair it.
@@erkuza9220 Literally my comment above yours tells a different story.
@@xingbairong Why would Samsung allow a technician to keep a 3k TV? Especially when they haven't received the damaged one?
holy shit glad the dude filmed this. i knew in every industry theres shady shit going on (car repairs etc) but i didnt expect someone to damage the product on purpose in the home of the owner, WHILE HES THERE
Imagine all the 'voided' warranties that were never caught. For sure this wasn't the first time the rat did this, and to less prepared people or the elderly.
Newegg does it too.
Just had an HVAC company come in last week and they removed the cap off the schader core and told my wife we have an ac leak that destroyed the furnace as well. "Everythinf need to be replaced. It'll be anput 15k". I found the cap to the schraeder core on the ground behind my unit and everything still works...
@@djshenanigans731
I hope you tipped the fella at least 20%.
@@djshenanigans731I took my car in for an annual service, got told all the sway bars need immediate replacing at a cost of $1.2k, that was 8 years ago and I did not replace the sway bars... damn rats
Streissand effect. Now everyone's going to see this video, well played Samsung.
Yup I actually seen this well over a month ago and it hardly had views, now asmond reacting to it lol
Not really a Samsung issue though, they will probably part ways with this contractor
@@higherlearning9386 If Samsung insists on using shady contractors instead of actual employees then yes, it is a Samsung issue...
As asmongold said this was some technician for a contract agency that did this not samsung
An agent for Samsung is Samsung @@legacy9171
@@legacy9171 certified Samsung technician - so a business partner. and it's Samsung trying to get the video removed.
glad he had the camera on
what we all learned:
dont let strangers out of your sight in your home, even for a few seconds.
Yeh, a security camera that remained on and connected to the internet despite the breaker being hit…strange
What about if it was his phone? @@lingricen8077
@@lingricen8077 Probably had an internal battery. Since we are seeing the video it clearly still had power one way or another since I don't think the technician conspired with him to catch himself cutting the tv. I doubt the blow back was pleasant for the tech or his shop.
@@theyaden its legit i was wrong
People like this technician don't do it just once or twice. If he's been a technician for years, there could be hundreds of victims. And there's no way a company doesn't notice anything. Either they're directly telling him to do it, or they're just pretending not to know because it benefits them. Either way, people should go to prison for this, and they're getting away with it. It's disgusting.
Yep as they say this is the 1st time it’s just the 1st time he’s been caught.
I always say, stuff like this to me is worse then many other crimes, stuff where you - especially for profit - hurt a greater number of people. Usually they get some slap on their whist at most... and no one is allowed to warn others about it...
I agree. Samsung hire people who are skilled and/or graduated from reputable university. There is no way this guy didn't know anything and then get hire by big coorporation.
Cameras people, cameras. Gotta love em.
They will claim its ai generated
You can't trust anyone.
Cameras can be a good thing a bad depending on what.
@@XirpzyWho the guy? Who would think this is an AI? It's not that advanced but what would be even the point to record this then?
Imagine being 87 years old
Doctors when your card declines:
they send you on your way
USA at it's best 😂
No, they’ll just settle your next three generations of children with debt as they continue to put you under into surgery
@@michealrosen there are hospitals in every single state that allow you to get care without payment up front lol. your view of USA is twisted at best
@@Aidan-ff4wd Can you get an ambulance for free too?
Why is this guy getting treated like a villain for catching someone who’s trying to defraud him? Some people on the socials move differently man
He’s a bozo - and he’s juicing the hell out of this
@@STELLARMIGHTY that’s the age we live in bro. People milk anything they can on the net. Where there’s a buck to be made, they’ll make it
From what some of the other comments are saying, he keeps reposting it as if it is new to farm money from it. It's fine if he wants to profit off the wrongdoing done to him IMO, but he is being dishonest as well here. Basically, people are annoyed at his righteous anger when he isn't being clean himself to earn more easy money, so they are annoyed at his hypocrisy in pursuit of profits. That is, of course, if the other comments aren't just wrong/lies about this guy milking this multiple times.
@@liarwithagun if that is the case I can understand the backlash
Weren’t you all fascinated with joe tiger or some crap not long ago? I’d say this is better
I work as a tech at an agriculture equipment dealer. We purposely damage parts that have been giving grief so we can get authorization to install a brand new component. Here's the thing, we never make the customer pay. We make the manufacturer pay for it all. Don't feel bad for the manufacturer, they screw us dealers constantly.
Thank god he finally cover this shit.
To think the employee is getting his ass covered by smasung rn is disgutsing. FOR MONTH samsung came after EVERY POST on reddit made about them, they threatned the old man for sharing that video, CZcams fcking censored people for sharing it.
thats them blatantly not covering for the employee tho, thats them covering their ass because thats 100% their unwritten policy.
It's bc the tech didn't work for Samsung, he works for some local repair place, and Samsung exhausted all of their options when they offered him a free replacement and he declined.
@@jer280you’re the tech aren’t you?
@@jer280yea that makes total sense lmao he just declined for no good reason, just to be difficult. You people don’t think for yourself it’s hilarious
@@jer280Yep, they are an approved tech but they don’t actually work for Samsung. It’s the same way Amazon delivery drivers work through a middle man so Amazon doesn’t get in trouble personally if they mess up.
Corpo's hiding the truth and abusing power should be a crime punishable by 10 years in federal prison...
Your username should also get you 10 years in federal prison...
@@thumpertronYour trolling deserves 10 years in prison
They should lose their hands.
Who though? In some cases the CEO can be entirely unaware, as there's been people placed into those positions as fall guys. If you look at Enron, they got a bit more than 10.
@@paulghignon4092 better than doing nothing and let's face it pretty much anyone who's rich is egotistical usually self-centered and evil and only cares about themselves when they're a rich corporation so it's really not like it'll hurt many people that don't deserve 🤷♂️...
The Court upheld that Spectrum was responsible for the death of one of their Customers at the hands of a subcontractor. This was because Spectrum had been repeatedly told about problems with the subcontractor but still kept sending him out. The damages were set to a billion dollars I think. Spectrum then asked all their media partners to bury the story…
It's definitely not the "Mercy killing" angle, because if it was actually a bad TV he wouldn't need to stab it. This was solely an excuse to void the warranty. Tech people don't like warranty claims, because then they have to call around to get money... But if there's an excuse like it's too dirty or it's in any way damaged in older products they can go "Ahh, well. That warranty doesn't cover that." But it sounds like this guy hadn't anything they could point out to excuse the warranties they have on the TV... So the technician just straight up was just lazy and didn't want to do the job and knowingly commits a crime.
Oh wow, I saw this originally was wondering why it resurfaced. Now I see, they're harrasing the victim
They're on full damage control mode. But somehow manage to make themselves look way worse by going this route instead of just owning up to it.
Wow what? Who's harassing him? Samsung or the repair company? Either isn't great but if it's samsung, then holy shit, never touching another Samsung product ever again.
*Edit* Y'know, I realize the guy didn't do a very good job handling the situation himself, but there's entirely too many people willing to take the opposite side out of spite. They're still wrong. Total lack of critical thought.
@@GabeSweetManSamsung has nothing to do with it. They offered a TV replacement and he declined, you don't get to just hold onto something broken to get to complain about it and demand service. That's like getting a lemon car and saying you don't want it replaced, you just want it fixed... Well it can't be, so if you're declining to have it replaced... Go to hell
@@jer280 they offered replacement before the 3rd repair, but the technician wouldn't install it, so he canceled. Then on the 3rd repair still under warranty for different reasons (screen repair, slanted from poor reassembly of 1st repair, screen repair from negligence of 2nd repair) the technician attempted to void the warranty to stop all this. He didnt complain about a bad product, he complained about a bad technician.
@@jer280 He said he was going to have it replaced until they said they were not going to set it up for him or take the old one just let him sort it out, e.g get him to go through the trouble and expense of trying to send it back.
Anything to avoid paying out, as bad as the Insurance industry...
It wasn’t even to avoid paying out. The technician didn’t want to wait for a replacement screen to be delivered. Never underestimate the lengths lazy bums will go through to avoid work.
@alexanderfreeman3406 whats your evidence that that is the reason ?
I've been waiting 5 months on an insurance claim, I'm pretty sure they're just working hard on trying to get out of it. (it's my first insurance claim, I dunno if it's supposed to talk this long or not)
@@Stevo.100 Have only made auto insurance claims in the past, The first offer they usually make is insulting at best, Usually have to get some sort of evidence that the payout should be higher..
@@FredsRandomFinds Mine is damage to my house that happened in a storm
I once got a Samsung TV and the sides and back were extremely hot on arrival, like too hot to touch. I informed Samsung immediately who sent out a technician to check the TV. About a week later Samsung informs me the heat is "normal" and they won't be doing anything about it, but they will keep a record in case something happens down the track. Just out of warranty the TV breaks completely and Samsung refuse to fix it, while saying they have no record of the heat issue. I got a private repair who told me the part that he had to replace was damaged due to heat.
My next TV was an LG OLED, which had burn in after about 1 and a half years. They sent out a technician to assess the TV, he then goes and grabs a brand new panel out of the truck and replaces it at my home for free. Never went back to Samsung, just upgraded the C8 to a G3 and didn't even consider their OLEDs. I hope they enjoy selling more expensive, newer tech at lower prices.
Samsung did this with my dad's fridge. The freezer wasn't working properly to the point where ice would form and block the freezer from making ice, dispensing ice, and sometimes interfered with opening the door. Samsung refused to send out anyone to fix it after the first time, saying that we needed to wait to see if the problem would fix itself. It only got worse and they delayed and delayed until the warranty expired.
13:51 Samsung contractor. They are responsible. It's a bucket hat.
Caught on 4K, gotta love those cameras.
I find it weird the dude was smart enough to set up a hidden camera but then dumb enough to fall for 'hey, go turn off the circuit breaker'.
@BriBCG people are smart in certain areas then really dumb in others. My friend is a bio scientist but didn't know how to throw in a pizza in the oven.
@@AustinAMVit’s also experience. Probably never did it before or been a long time and even simple things you do have to learn.
it'd be even more funny if the customer recorded this using a camera made by Samsung LMAO
Damn now that Asmond watched, you getting free tv now in every room
Who is Asmond?
@@Levi_Skardsen asmon(gol)d
@@Levi_Skardsen Almond
Asmon doesn't care, he literally just used him for views while calling him a clout chaser and shitting on him.
@@DoNotFearTheReapaye, but he was joking that the views asmon gonna bring in buy him new TVs…
My samsung TV in my bedroom would randomly turn itself on in the middle of the night at full volume. It was about a month old, it felt like I had a poltergeist, I had bought at Bestbuy and got the warranty. Geek squad came out and had to replace the whole guts of the TV, worked fine ever since and still have it.
I never buy Samsung, mine and my dads TV both died couple weeks after warranty expired, my board died and dad had a white circle that turned into 3 circle etc. We both hauled tv to the service and they told us repairs will cost more than new TV and we should just do that instead. So yeah im never buying Samsung...
never buy a smart TV they Can and WILL be turned on Remotely learnt about this while wiresharking a samsung that was doing this... Copied the packet and i could remote turn it on by just sending the pack out to it again.... NEVER TRUST ANYTHING THAT PHONES HOME.
You live in an apartment when your haunted tv would turn on randomly?
>guy had to censor out the company name
>everyone immediately says "oh yeah that was samsung lol"
🎵STREISAND EFFECT!🎵
Remember when they refused to refund money for a young guy's faulty Samsung phone that exploded from a faulty battery and Samsung harrassed him for uploading a video about it?
I had to get a lawyer involved just to get Samsung to repair their faulty washing machine that was having problems after a couple of weeks of purchase because they kept refusing to do anything about. Zero chance to get a refund in a timely manner. They have too much power. Every Samsung product I owned in my life were a piece of shit product. They have their own army and own the South Korean politicians. One of the worst companies in the planet.
Samsung is amazing, idk why its like that in the US. Everywhere i lived it was amazing, no one comes close to their products except maybe the iphone in phones
I've never had a problem, yet with a Samsung.
iphones have Samsung components in them
Personally I've never had any issues with Samsung and used to buy exclusively Samsung products. Nowadays only my washing machine is Samsung.
That said a giant like Samsung is bound to act in a really shitty way when it comes down to actually dealing directly with them. As for those that work for them like companies that are hired to do repairs for example. I'd say it depends more on the country and not Samsung.
My cheap TCL roku TV going strong after 5 years.. Ive got an RCA flat screen from 2010 that works lol
They're a chaebol, of COURSE they're corrupt.
The amount of Corpo-simps in these comments is absolutely disgusting.
What incentive do technicians have to void a warranty? Does Samsung only pay their staff per repair outside of warranty? I don't understand
this is my question
From what I can gather, the issue with the TV required the screen to be replaced. This would have been covered under warranty, but the tech would have had to wait an hour or so for another truck to deliver a replacement screen.
The tech didn’t want to do this, so he scratched the screen in attempt to void the warranty. Just a lazy bum being a lazy bum.
maybe kpi is counted towards how many jobs they can finish per hour. so some of them just slash it and be done with it.
I can see alot of under table dealings
Getting it repaired on-site will require them to work and shitty employee will do anything to work less.
The technician is representing the company though.
I smoked all through networking classes not sure how weed could make it harder.
The only times ive seen this type of Opportunistic profiting working was:
1) the band Psychostick taking hate messages they recieve and slapping memeable parts of it on a shirt, effectively turning hate into profit. One said "Psychostick, 100% garbage music, garbage fans" with a garbage can on it. The other said "Psychostick is all HURR DURR".
2) Afroman, after the police raided his home under the ridiculous accusation that he had kidnapped someone, made an album mocking the police, and used his security footage as music videos, one of which was a larger cop who seemed overly interested in his lemon pound cake in his kitchen. Lol
Afroman gets a pass tho, because he was exposing them in a funny way. The dude gets royalties so imagine it was more about exposing them than making money, but I could be wrong.
I also read that the sheriffs office is attempting to sue him. Afroman is a legend.
And that lemon pound cake did look delicious.
@amelzon1 I live the next county over, they were indeed trying to sue him.
@@Squig911 slander or something of the sort?
@@amelzon1 ngl, I wanted that lemon pound cake 😂
Lets see if they will take down Asmon's vid as well. lol
Can you read? It's bc he's saying Samsung... When the tech doesn't work for Samsung. Samsung is in Korea, that guy works for some small repair place within 80 miles of where this guy lives.
Samsung has definitely been doing this for a while
@@jer280 He absolultely does work for Samsung, you think just cause samsung is a Korean company they are somehow in your eyes not legally liable people they employ or work with? They absolutely are.
@@gabxp3095 Samsung doesn't have much control over who comes to fix your stuff, it's the closest repair place that has taken certification.
@@rickycool6083 i think you misunderstand. hes kind of right. Samsung outsources support to subcontractors. They are probably still liable for the work subcontractors do ofc, but this guy likely isnt directly employed by Samsung.
Now every technician are going to have to wear body cameras in order to circumvent any future problems.
It was done to void warranty. If he wanted to help there are ways to short-circuit stuff like that.
I even managed to get some DoAs for clients when I was working in this field this way, when they had issues that were not taken care of.
But damagin it like this ? It’s to void the warranty.
Maybe he hoped to be able to say he replaced it without replacing it ( so he gets the extra unit )
The problem is the precedent that it sets. The tech did this because it was near the end of his shift and he needed a new display panel for the screen which they didnt send him with so he would have had to go back to the hub and come back to replace it. He didnt want to spend that time so instead he caused damage to the tv and when he left logged it as User Physical damage to device and voided his warranty. To which the customer was informed about when called to find out when the Tech was coming back. Then checked his cameras and noticed he caught the act. The precedent it sets. How many times do you think this tech has done this? It seems pretty well rehearsed. If one tech does it how many others are doing it? These are the questions that Company that ends in Sung doesnt want out there with video evidence.
Asmon went from “it’s not Samsung’s fault” to “it’s Samsung’s fault” by the end of the video😂
He said that the criminal act is not Samsung fault... and he said at the end it is Samsung fault that they gonna get huge PR hit because of how badly they handled the whole situation.
That Samsung employe that saw the act on the video(as the owner is claiming he showed the video to them first) and did not switch on proper VIP alike procedures for this customer that recorded this technician, he should lose this position because he is clearly unsuitable for this job -> especialy that this technician on this video was wearing SAMSUNG logo on his jacket...
The idea that they just sending "We are sorry" is just silly in case such premium product...
Looked like a dead mini-led zone. I'm guessing the entire TV needed replaced from the start.
Just imagine getting a professional to your home and they destroy the thing they are supposed to repair. What a world...
Samsung is worth $376.37 Billion btw
This is why.....
This looks like a scummy individual rather than company's fault
Repair has nothing to do with Samsung? Its just a Samsung TV, the repairs is from independent technicians.
@@VitisCZ It was until Samsung decided to harass the OP to remove the video.
and they replaced the TV, the technician who subcontracts for them is the one who knifed it
Lawsuit incoming
If I paid for a warranty and the company sends someone that will destroy the TV to void the warranty I'm calling up my bank and charging back the money spent on the TV without hesitation.
It is for charging money for repairs, i've seen similar conduct from local technicians many times. For example once a service was charging me for software recovery, i wrote a detailed email to their headquaters. Next day service called me themselves and stated they would repair it free of charge under warranty. Samsung is a South Korean company most probably they still had no idea such an incident happened. Otherwise there is no way that technician could keep his job, they would perhaps end their contract with the entire service. This guy and the service he is working aren't a part of Samsung they are just local contractors and that's why they are doing such moronic things for few hundred dollars..
I'm so distracted by the fact he took his lightswitch plate off the wall and ran his tapestry behind it.
now its all i can look at
bruh what i didn't notice that!? surely thats a fire waiting to happen.
@@user-nr4im7oe7dI mean they're typically mounted to wooden walls in American houses which is just as much of a fire Hazzard.
Can't un-see thanks a lot
@@That0Homeless0Guywood isn't as combustible as nylon or whatever it is made from
But why? He's a technician, not the insurance guy and he's not working with Samsung? If he doesn't want to come back repeatedly then why purposely do a crap job? *Why even bother doing this job?!*
He won’t have to come back if the warranty is void.
@@shaifs5072 I guess but that's a massive risk right? Especially now that he got caught lol
Will come out of his pocket, he botched the repair twice and caused more damage. Samsung won’t pay for it, that’s why he cut it so he can claim it was damaged already and can get paid to replace it and also charge Samsung for the attempted repairs already
The guy literally wanted to steal the new $3k replacement TV that was sent. He knew the diabled guy doesn't want it unless it gets sent to his address and someone installs it, so he changed the address to his place, then marked it as delivered and went to the guy and tried to void the warranty(or make it look like), so that the guy would stop looking for replacement.
That way he would've kept the TV. At least it looked like that's what he wanted to do.
@@Arcademan09 If in documents the replacement part was used and job was done then he can sell the part and also will be paid for the job... if he is doingthis every day then he is earning a loot of money from this box cutter job...
Then you wonder why people would rather have an independent technician repair their stuff instead of the one from their respective brand and why these companies want to criminalize independent repair shops.
Had this happen to us around the same time but in Aus. with our great warranty laws we solved this under a month but not without a back and forth hassle with both Smssung and the retailer(both were working together against us.) The commission fines them every time we go to them and they were still denying warranty for a $3000 tv. Same issue but worse, the screen was replaced in our living room and the techi said on the third visit that it was part of the 'technology', that black spot. Had to hold dad back when he said we were seeing things.
End of story is I'm never buying another smssung product and never shopping at the retailer(good guys). The tvs popped up in ads a little over a thou after that to get the defective units out the door. Scummy stuff
Due to various experiences, Samsung products are now banned from my house.
They're just as bad as Apple at this point for a LOT of things. But for some reason they seem to get a pass and basically nobody talks about them.
@@ClearComplexity Louis does a lot
I hate Samsung since over 10 years lmao
Yah me and my brother after dealing with Samsung phones not only decided to never buy Samsung phones but ditched everything Samsung related.
@@ClearComplexity they have more power than apple, they own a monopoly in South Korea and practically run the government when it comes to corporate law and regulations. They make everything from toothbrushes to auto turant missile launchers for aerial defense 😅
1.5 years of TV problems, only for $3000! Only sent replacement TV when asked to comment on new video.
No he says they offered and he declined twice...
@@jer280You conveniently left out that the home owner is on disability. Whatever his issue is, a disability is a disability. So he cannot head down to pick up the TV and install on his own.
The fact that the disabled owner rather get a guy to fix the thing then replace the device speaks volumes on the seriousness of his disability. Most normal people would rather happily get a brand new device. I am sure he would too, but he can't.
So stop shilling for malpractises.
@@jer280 spam bot
@@snintendog bots don't usually defend positions and address points made by others.... Learn something sometime
@@jer280 yes they do it's a LLM
The fact that he looked up to see if he was being recorded is something
After working in IT for years, you don't get to pick the onsite techs sometimes. We had a issue with one where the company sent out the same dude 4 times and he was incompetent. What fixed it was our legal department calling up their legal and stating they would cancel the contract for services not rendered. Cause we were charged each time the guy came out.
Now no one can remove this video :) good job asmon
I bought a 1500$ oled tv on Amazon with the 200$ insurance. After 2 years I had problems and they didn't even bother coming out. Instead they gave me 1500$. So I had a good experience
That is an advertisement of that $200 insurance and have nothing to do with this case...
Mine broke down a few days before the warranty expired. They delayed it long enough to void my warranty.
@@johnwong5317 If you report before the warranty expires then you are covered till it's fully repaired by law lol. Hell a LOT of things are covered beyond the warranty by government regulation.
Those insurances are fraud. Their terms of services are basically "We'll replace the thing, or if we can't, we'll give you the money back (that you paid for the insurance, not the money you paid for the thing). So basically, if they don't want to replace it, which they never do, they'll just give you back what you paid them for the insurance. They make money like this because they get to keep the money from all the people who never tried to redeem the insurance. Basically it's not insurance at all, it's just a "I'll hold onto your money until you have a problem, then I'll give you your money back".
@@Bialy_1 not an Ad just my experience. I was a lucky person
I bought a Samsung TV and there was screen burn that happened during the warranty, they got my info and sent a technician from a local repair company that they contract to fix it. They don't usually send out Samsung employees or representatives, it's just local repair places that are in a "trust" system. I was actually given a list of multiple places to choose from in their system to bring it to but told them I couldn't because it wouldn't fit in my car.
everyone knows this but is openly ignoring that because it's evil to support a multidollar company.
@@kingkarlito what????? what are you even talking about? samsung is still in the wrong. they're the ones who let the local repair shop be a trusted partner, and therefore they're responsible for anything that happens because of their trusted partner
I never call repair technicians or ANY technicians for that matter. I actively go out of my way to avoid as much human contact with my products as possible. I'd rather fix things myself because I don't trust any of these companies.
I don't even buy phones from the store in-person because I don't want anyone touching my stuff before me aside from the assembly line employees from the factory.
I make sure to really do my research before I purchase any products with a warranty and/or that offer technician services because I want to prevent anyone from trying scummy tactics like what this Samsung Technician did.
There is no level too low for companies that employ people like this. I wouldn't be surprised if he was told SPECIFICALLY to damage Samsung products by an executive at the company so that they wouldn't have to honor warranties. I would 100% believe that, especially these days.
just watched this on reddit last night... crazy customer support...
Tried to have Samsung warranty my TV too for similar dark spots. They ended up replacing the TV entirely - but also required that I unmount it and box it up then install the new one myself, and the new one had issues too, so they had to come back and replace the panel in that. This one still isn't great, but Samsung refuses to do anything about it - won't service the TV again at all even though I have a 4-year warranty. Have promises of them replacing/refunding it recorded and then going back on that. My only recourse would be to sue them and I don't have the time for that.
I am glad I overtly recorded the entire service each time so this didn't happen, but stories like this are not uncommon. Never buy Samsung.
this is an old video but i guess its nice that people did not simply forget this
Tv knives technician to void samsung
sounded like a newly arrived mainlander 🤣
Once again im glad I live in the EU lol
This would've been warranty and they wouldn't have been able to do shit about returning the whole thing
I went through 7 months of hell with Samsung over a 31 inch monitor that I bought from Best buy that shorted out within a month of owning it. They told me they would fix it I shipped it back to them under the warranty they said they can't fix it and that they would replace it with a similar model they offered me an upgrade they shipped the upgrade to the wrong address and then for 6 months I had to argue with Samsung about where my monitor is. All of this was over a $330 monitor. So I can definitely see them being shady over a $3,000 TV.
This has to be official company policy. No tech is going to do this on purpose for no reason.
"broadcast yourself" remember that old slogan? now its "upload what corporate marketing sees fit". like when the 1h30m vegas tunnels video from channel 5 got taken down for 10 secs of local news?
01:20 nah that's a phone
i knes this video. saw it months ago already, is absolutely CRAZY
Its hilarious how his video has been taken down multiple times but Louis Rossman's video has been live the whole time
The second I heard turn off the breaker, Id be like no, "Ill unplug it for you tho and we can wait 30 seconds." Or Id just kick them out my house because I know DANG well they don't know what their talking about.
Man that’s rough
I have had the same 40 something inch TLC Roku TV since around 2015 and it still works pretty great even after knocking it off my dresser once. I want to get a new TV but I have no clue which one to go for these days since I want a 70’ now that I have my own house
Ugh, this gives me flashbacks of the first laptop I bought years ago. Dell in the time when it was considered the best. Got it to go to OTS. Noticed the pixels weren’t bad, but the screen went dark from the corners in as you had it on; within 30 mins, at best, you’d have to basically nose bump the screen to tell its on. Got them to send techs out twice, as in this case they were contracted workers, who gave different views of the issue but refused to entertain replacing the screen even though I told & show folks on phone & in-person techs external monitor worked fine. I finally had to pause yo go to OTS, forced to add a monitor for my laptop…& had to deal with leadership bs on that, then went back to trying to get it fixed after. I had the 2-yr full warranty. I had a logbook of over 200 hrs of calls trying to get it fixed. I got Dell to extend my warranty 6 months…I never got a working laptop screen. Dell won. Fuck Dell!
Hello he cut the TV because he has a way to keep it after it gets replaced, and sells it brand new in ebay.
That makes no sense. Samsung would have the technician take the broken TV back, repair it, and resell it. Same as a broken phone.
@@Grumpy1174the guy doesn't work for Samsung
They stole one of my tvs like this and gave zero refund
@@jer280 even if he doesn't work directly for Samsung, the guy obviously works for some company selling TVs. In which case, he'd take the TV and then replace it. No trustable company will *ever* damage your items on their own right before they're supposed to replace them. Even when they do want the item damaged so it can't be resold, which is usually only the case with cheap electronics that cost less than $100, they'll have you do it.
@@Grumpy1174 firstly, unless it was Geek squad, no one sends anyone from a retailer for this. This is a local appliance repair business, that does Samsung warranty work. I never suggested this was normal practice, but it's absolutely what this guy decided to do so he wouldn't have to come back and try to fix his TV again bc it was ridiculous.
I went thru something similar with a GE dishwasher, it was 2 months old and just stopped working, they sent a local business out to repair it and the guy lied to both me and GE, he told me the part was on backorder, and told them it was fixed. Eventually they had to get another company out there to actually try to fix it. I don't blame GE for the first guy lying and scamming that would be dumb
its the same when you buy Samsung fridge, the warranty is the box it self then when they deliver it to you they take the box with them so now you have no warranty.
Common USA L
bullshit.
That's actually illegal in the US under the Magnuson-Moss Warranty Act. They can't require you to do things like keep the original packaging.
@@DoNotFearTheReapa happen alot with korean made products you can just search this (Fridge failures: LG says angry owners can't sue, company points to cardboard box)
search this if you don't believe me (Fridge failures: LG says angry owners can't sue, company points to cardboard box)
"He still has it in his hand!"
Perception Skill: 0
Why there is no link to original video in the description?
"im not here trying to make money" "oh, please buy my shirt!" x3
Does anyone ever actually buy that shit?
It was so ear piercingly obnoxious too..felt like 90's spam ads
The fact that he's trying to capitalize on the popularity is cringe. What I've seen leads me to believe it wasn't staged or anything, but I feel a lot less bad for him after seeing that. Seems like the kind of dude that probably harassed that tech (off camera of course!) and drove him to do the deed.
Anyone else sick to death of the sight of that pink haired dude talking about AFK Journey
Same as smartphone but instead of destroying what is working just fine they will replace the good parts with degraded one.
Streisand effect, love it. They took down his Reddit posts and videos and now they got Asmongold talking about it.
11:40 Sony may not be at fault for doing it, but they are complicit in it after they took down the video to hide the evidence.
A minute ago? Damn!
It'll come down to the contracts in place between Samsung and their contractors. Most likely an indemnity clause stating the contractor is responsible for damages they directly cause. Samsung may not be completely devoid of exposure, however.
Keep in mind, there 100% are incentives in place to have technicians do this.
I doubt the problem is with Samsung. Most probably the 3rd party retailer / technician which he gets the TV from. I bought samsung tv as well earlier this year and there was dead pixel, the retailer immediately arrange for full 1 to 1 replacement of course they come and pick up and handle the installations i don't have to do anything. So i consider the after sales to be decent. But then again, Samsung QC wasn't impressive since first unit i got is faulty and it's not a cheap model, so i guess if you want reliability better go for Sony.
There are a couple of universal rules that should never be broken. One of them is “never buy Samsung”. Iykyk
This reminds me of Japans auto insurance scandal.
I had a Seuss pulled the same thing on my $2600 monitor. I sent it in for warranty and it magically came up with a gas that voided the warranty, even though I had video and photographic evidence that the gas did not exist before they received it. It took two months of threats to get them to repair the monitor, they were trying to charge the monitor to fix it.
This is old. Louis Rossman has a video on this.
one more thing, i used to smoke pot,
do pills and fucked with H for 15 years or more.
im 34 now and dont fw any of it. point is,
i do engine rebuilds, tear apart electronics and repair em,
mod software on cellphones, and build computers (all
of this was learned smokin pot and doin drugs.)
yea, i get paid for it. better than any 9-5 i ever had.
dudes an idiot for sure. but pot didn make em one.
That was the longest ad for a T-shirt I've ever seen.
Hisense Customer Service is great! Logged a Fault the Friday morning, Hisense Support Team call me back on Sunday to complete paperwor, TV guy collected TV the Monday morning, and dropped it later that Monday. It wasn't even a 2 business days.
16:20 *watching the video stoned, on the computer i built*
Judging person because he smokes weeed and you don't.... No, your opinion about it is cringe. He can dress like he wants to and not get judged by it. This is how it works.
Yeah, like so what he smokes weed then goes after his bucket hat. Like dude, at least he doesn't keep trash in his room and let cockroaches crawl over him.
@@Lincoln_Gi Being a slob or a junky, neither is great.
Did that smooth, 100% done it before
I went to get an oil change, and miraculously the tech found a perfectly straight tear in my air filter, almost like he had just cut it with a box cutter or something but thats impossible, because I only paid him to FIX my car!!! What a silly coincidence.
I think everything he did in a video is 'ok', he just did it in a bad way.
He probably mentioned video views because he is trying to make a living from youtube and Samsung took down said video. And merch is merch, yeah he showed it off in a bad way, but nothing wrong with having merch tied to this situation, especially since he lost his TV and probably wants a new one.
Why did asmon attack him so much on such a personal level, lol.
The guy is just trying to make a living, it's not like he has 2.5m subs or can get 170k views in a few hours. Calling him cringe because he shows he likes smoking weed? Why? Coming from a guy that keeps trash in his room.
continuing to "make a living from youtube" completely off of attacking samsung for the same issue despite the resolution is where the hate comes from.. he's not targeting the local appliance company that employed the contractor. samsung has tried to give him a new tv and the contractor was fired from the local appliance company after his first video.
@@Lincoln_Gi trying to make a living off of this single scandal is a terrible idea and weed obsessed people tend to latch onto terrible schemes like this, hence asmon drawing the line between these two points. apparently weed also makes you oversensitive to criticism and unable to come up with clever ways to criticize others. oh no asmon has trash in his room, that means nothing he says can ever be taken seriously! just because your entire personality is based around smoking weed doesn't mean you have to play defense for all weed users.
Wow
My wife and I have had a 70” Sharp aquos for 10 years. Still working!
We never leave a technicien alone when he came at home for the tv. It's still a stranger manipulating your stuff at your own home you have you watch what he is doing imo