Panicked Bride Comes To Kleinfeld After Dry Cleaners RUINED Her Dress | Say Yes To The Dress
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- čas přidán 20. 02. 2024
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Bride Lindsey bought her dream dress but was devastated to find that the dry cleaners ruined it, so went back to the salon to find a replacement. Meanwhile, Bride Heather cries during her fitting because the neckline is "all wrong".
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You shouldn't need to pay twice, the tailor should be insured and claims the money against their business insurance.
Well she definitely has to pay Kleinfeld twice because it wasn’t *THEIR* fault & not their tailor/cleaner. She can go back to the tailor & settle a claim w/ them
@@TightyWhiteyTrash no one said it was their fault, you're not very smart are you? If she gets paid for the first dress by the tailor that's not "paying twice", that's getting a refund and paying again the same amount with no loss (assuming the same dress)
But it would take time. The tailor can’t reimburse the bride then file the insurance claim.
@@thehungrygoldfish Just pay it out in cash and don't file the claim. Insurance companies hate when you use their services. Lol
@@thehungrygoldfish i didn't say she had to wait for insurance. I said it's his fault and he should claim it on his insurance, he can't just say "sorry"
I hope the 1st bride sued the tailor and dry cleaner for destroying her dress.
Came here to say just that.
I'm not one for suing but agree in this circumstance
She shouldn't have had to sue. The tailor/dry cleaner should have immediately offered to cover all costs related to the first dress, THEN submit an insurance clain (i.e., the bride shouldn't have to wait for this process).
My question is, what did the tailor do that it needed cleaned so bad? 🤔
I was just going to say the same thing.
I would have asked the person who sent the original dress to the dry cleaners and the dry cleaners to pay for another dress, that is, if they can get the dress in time.
Not quite, especially if the replacement dress and associated costs (alterations and, if needed, a new veil to match the dress) cost more than the original. The tailor and dry cleaner are responsible for the costs associate with the original dress.
Save yourself some headache for future reference, pay first, sue later. If you ever find yourself in a similar situation there is no time to argue with a dodgy company to pay your new bill, you pay your new bill and then take them to court for the old bill and get your money back.
That’s what I would do. 😢
Would probably take too long to get them to agree
Me too
For everyone saying why did she try to be cheap by taking it to an outside Taylor. You do realize many brides travel there to buy the dress but don’t actually live there right? She probably took her dress for alterations where she actually lives.
Exactly!
She never said she bought her original dress at Kleinfeld’s.
That makes sense.
She didn’t buy it at kleinfelds
@@jbbee561 how do we know that?
I've had a dress ruined by a dry cleaner before--mercifully not a wedding dress--but it did take a message from an attorney I know to get them to pay for the dress. I hope she took them to the cleaners to reimburse her!!
hehe nice pun
I had a vmdress just completely dissappear from a dry cleaner that my grandmother had bought me and I loved that badness so much 😢😢 never saw it again and never saw a dime for it!!
Took them to the 'cleaners'. I see what you did there 😂
10/10 pun! Good writing ✍️
perfect pun! just beautiful!
Outrageous that the tailor wouldn’t take responsibility for this. I’d 100% take them to court.
They're probably pointing their finger at the dry cleaner which did the actual damage.
@@nyotauhura7412 But the tailor was the one who ultimately gave the dress to the dry cleaners without the customer's approval. The dry cleaner should've been careful with the dress, they do need to pay for some of the damages, but the tailor should at least pay 80% of the damages.
Who said they wouldn’t take responsibility?
@@phillyphan1225one gets that impression bcuz she’s paying for the 2nd dress
problem is the bride proving she didn't consent to the cleaning
The WASHING MACHINE??? That's basically sabotage 😭 I would sue
Dry cleaning is not dry. It refers to the cleaning chemicals. Dry cleaned clothes, including wedding gowns, actually do go in a washing machine. I wonder why the tailor sent the dress to be cleaned in the first place.
The consultant said it looked like water damage though. @@gardenplots283
@@gardenplots283but it was Water damaged, not chemical damage.
No not really. If they are made of polyester satin they can be washed. I worked for a high end dry cleaner for 26 years . We saved many bridal gowns. Also some beading can dissolve in dry cleaning fluid. Certainly not all gowns can be wash hung dry but many can.it takes pressing by a good dry cleaner.
I can't make out the damage in this vid 😵💫
I am so impressed with the first bride. She was not hysterical, just focused on getting her dress. Whatever happens with the tailor and the drycleaner is secondary.
@@naurm.a4686 so many people are quick to assume the worst of others. I find it depressing.
She probably went through most of the hysterics at home.
@@naurm.a4686 She didn't take it to a dry cleaner. She took it to a tailor who then sent it to the dry cleaner, presumably because the tailor got it dirty.
@@naurm.a4686 She didn't take it to a dry cleaner. She took it to a tailor who then sent it to the dry cleaner, presumably because the tailor got it dirty.
@@bracha2u786 Sadly it is because so many people are dodgy.
My estranged sister poured cooking oil on my wedding dress and resealed the box. Not sure how many days it was like that. My wedding was in a week when I discovered what she had done. My neighbor, as a wedding gift, took it to the cleaners and it came out. My dress was perfect. I moved out of the house that night instead of after the wedding. Right as I left I went up to her and told her my dress was cleaned and perfect in time for the wedding.
I'm so glad your story had a happy outcome! Also, I kinda hope you don't speak to your sister any more, because she sounds awful!
@@lisamelroy2855 Thank you. It has been years now and there is no communication between us. There was never an apology on her part. Her actions and toxicity spoke volumes. I never realized how toxic she was until I no longer spoke to her.
@@catbravo994please try to reconcile with her, I am sorry for what she did, life is too short to hold grudges
Yikes! your sister sounds like an insufferable snake who is jealous of you. Good for you for cutting her out of your life.
@@maryamibrahim7537 not all family should be a part of your life necessarily. It's not holding a grudge, it's holding on to one's peace of mind.
She's hysterically crying, she can't communicate. Cuts to bride quietly weeping having a full conversation. Like really?
That's my thoughts exactly...it shows they greatly exaggerate and actually fabricate stories. It made me angry. I would be so angry if I were that bride. They flat out lied twice. Two different ladies. The first lady said the bride was "hysterically crying" and the 2nd lady said she was crying so much she couldn't communicate as she in condescending way tells a calm bride she needs to calm down in order to communicate. Maybe they need to stop lying and calm the F down themselves.
What are they trying to do? Create a distraction to take a way from the fact that they didn't have it noted in the notes how the bride had communicated her desires from the beginning and probably charged her twice for it? These people are not professionals at all.
The tailor and the dry cleaner have liability insurance that should cover the cost of replacing the damaged dress. She should not have had to pay for a replacement dress at all. The dry cleaner should have told her up front before attempting to clean/launder the dress that it could be damaged. These two 'businesses' should be OUT of business if this is how they operate! I do hope she pursues getting a reimbursement for the cost of the second dress. Given how young Randy looks, this may have taken place over a decade ago!
This never went to a dry cleaner. It was definitely put through a washing machine and dryer. Seamstress here.
It is not fair. The Tailor & Dry cleaners should have Insurance. Or did they warn the bride that there was a risk? The dry cleaners here was too scared to clean the grass stained hem & train of my daughter in law's wedding dress. I washed it by hand with Bile Soap & special lace curtain washing powder.
@@krystaldispatchbetttymcgin7702 It seemed odd to me as well. Running a wedding dress is a huge deal and could destroy your reputation as a business. I don't think any dry cleaner would risk it if they couldn't properly clean a wedding gown. It seems like it was washed to me too
She should make the tailor and dry cleaner pay for the dress they destroyed
Yeah, because Kleinfeld dresses are expensive, it would be at least a few thousand dollars.
@@eleanorcooke7136In this case, the cost is immaterial: if the dress cost $100 or $10,000, if you ruin it, you pay for it.
@@lisamelroy2855 true but you have to take into account what the legal costs would be and how much trouble it might be. I'd be pissed over $100 but I wouldn't take it to court, but I might over $10,000 because the legal costs probably would still allow me to recover some damages.
She probably was offered or would seek compensation. But there wouldn't be time to arrange that.kind of agreement
It was so nice of Kleinfeld to hunt down the dress for her. It really is beautiful.
They want the sale
@@fjeisdivoojlk Regardless, it still is nice of them to go out of their way to help someone in distress when they did not have to.
Whoever ruined her first dress….. should pay for it.
Props to the first bride keeping her calm. It makes a bad situation a little better. Kesha the consultant is beautiful.
She needs to sue that drycleaner. No question, same thing happened to me, not my wedding dress, but a very expensive dress, I sued him and WON!!
I know someone to whom this same thing happened the week before her wedding. The dry cleaner melted her dress in the press. They told her it was her fault because they assumed they were REAL pearls which wouldn't have melted. hahahaha She had to sue to get the cost recouped and had to wear a borrowed dress.
Who would assume that there were "real" pearls sewn onto a dress? That's insane!!
That happened to my xSIL, too. I figured she wore it to Hell and the pearls melted but she blamed it on dry cleaners.
you funny
@@pinningformichigan8120
I hope she keeps the ruined one, because, it would make an EXCELLENT option for a shadowbox, or tearing out scraps of it as mementos WITHOUT actually ruining /her/ gown!!
The first bride did awesome in the situation. She came into Kleinfeld's, explained her situation to the saleswomen and she ended up getting the dress she ACTUALLY ordered and wanted. Joan was a rockstar for going above and beyond by phoning to see if the original dress was even available. She did this without Lindsey knowing. As for the second bride, she may very well have been hysterically crying before the cameras showed her. My goodness people, not everything has to be taken at face value. Not everything happens WHILE the cameras are rolling! We should just be glad that the situations were taken care of and both had happily ever after endings!
The first bride looked lovely in the ivory/candlelight color as the bright white washed her out. The beading was exquisite. Glad Kleinfeld’s were able to find the exact style/size for her.
I wonder if the tailor didn’t spill something on it and then quietly tried to fix the problem
She handled it do well. I don't think i would still want the same dress. The experience would make me want something totally different.
ikr bad omen
I m so happy they found the same dress again. Looks so good on her
I would sue the talor and drycleaner for shure!
*for sure
Why send a wedding dress to the dry cleaners if the wedding is not held yet?
@@TrinhNguyen-sh4fjThe tailor sent it to the dry cleaners, not the bride.
The tailor should be paying for the replacement, although that may take time.
Seems to me that if the tailor sent her dress to the cleaners without her permission, they both are responsible. If the tailor said he/she would send it, then the dry cleaners is responsible. Tough situation. I hope it was resolved to her satisfaction and she and her groom are doing well.
The original dress's color is wonderful on her.
The dry cleaner needs to pay for the damaged dress. My heart ached for her. And that dress was gorgeous. Nothing can compare to it
W o w...when her original dress was being packed around, I thought it looked gaudy and commonplace, but when she put it ON....😍😍😍 it is so stunning!!! I'm so glad for her that they were able to get it. (Hopefully she got compensated for the original dress cost by the tailor and the "dry"-cleaner!)
Such a beautiful dress.
'Its like finding a new guy weeks before your wedding'....and I'm dead lol 🤣🤣🤣
As someone who does alterations this scares me! I'm always so carefully with wedding dresses, and I've done well with every one I have done. But I'm still nervous lolol
With the first dress, the minimal damage sustained could’ve been covered up by adding some delicate detailing. There’s always a way to make an attractive repair. I’d have done that and kept the first one, honestly, no one would notice, by the time of the reception, the dress would be wrinkled and worn and probably have cake dropped on it.
She’s right. None of the other dresses even came close to the first one. The color and the pearls are amazing.
I wouldn’t be nearly as calm as bride #1 if I had to pay for the same wedding dress twice. She’s gonna have to deal with the tailor and the cleaners trying to make things right after her wedding. What a mess!
If that second bride wanted a sweetheart neckline, she should have tried on a dress WITH a sweetheart neckline.
My thoughts exactly also I can't picture the asymmetrical detail working on a sweetheart neckline
The taylor and dry cleaner should have paid for the second dress. This was a total nightmare for this bride. Kleinfeld's to the rescue.
I love all the consultants at Kleinfeld!!
I feel so bad for the first bride. The consultants did a fantastic job pulling out stops. But I do hope she sued that tailor and the dry cleaning business for destroying her first dress
The calendar in Joan's office says April 2009, so this was almost 15 years ago. Would be wonderful to know what happened since.
Yeah you’re not getting an update 15 years later, hon lol. None of the people in this video even work there anymore.
I actually looked up Lindsey on Facebook the other day and she still has her married name, so I
believe she is still married to Colin. I'm so glad she is still together with her hubby. All's well that ends well. 😊
The neckline of the second dress was gorgeous as is.
I just love everyone at this location. They are so caring.
I would have been in tears.
I was in tears watching it!
She probably was
Imagine that conversation between her and the tailor. My word.
Its the colour of the first one, and the fancy skirt. The colour was unusual and so stood right out.
The first bride is so stunning I’m so sorry that happened to her and she had to deal with this stress
I can relate to this. My first wedding dress, (6 weeks before wedding),shrunk when dry cleaned. It was a mad dash, by my very talented MOH to make me a new one.
That’s so amazing! I’m so glad they helped her to find a dress with someone who had it.
what if the poor girl can't afford a new dress?
Then just go naked because there are no other dresses in the world.
@@thehungrygoldfish What a snarky reply.
@@EvieBear236 I was merely answering the question in my own sassy way. I have more serious answers but I have a feeling you’re not going to like any of them anyway, lol.
If u cant afgord a dress then maybe u should just elope, order one of those cheap ones from china or better yet, dont even get married @Effie977
I thought about that too. Wedding dresses are really expensive especially nice ones like the one she purchased. Some women spend months even years saving for their wedding dress. To spend all the money you have saved and then have your wedding dress ruined would be horrifying.
The first bride I can relate too. I got married in 2004 and had my dress ordered and paid for. The owner of the store took everyone's money and gambled it away instead of ordering our dresses. Me and some other brides was taken to another bridal shop and they was able to get me the dress I ordered but I never got my money back and still don't no what happened to the owner.
What a terrible experience! 😢 So glad you got rescued. ❤
@christyhull4214 I remember a bridal shop here in Toronto suddenly closed without notice and brides were left up the creek, having paid for their gowns and losing everything. It was awful.
A bridal and fancy dress consignment store disappeared, and when I looked them up brides who had consigned their dresses over never got money or their dress back
@@sarahkinsey5434 It has happened with several stores in and around Toronto, and elsewhere.
@@maryclaremayo6157 I’m in Minnesota
Hope this bride sues the dry cleaner /tailor, as they should pay for the replacement dress!!!
Sending love to consultant Keisha! My all time fave, she was always so honest and real but attentive
Bet I could have saved the dress. My mother and grandmother were both laundresses and I learned all the tricks. The dress got stained because the dry cleaner cleaned it in the used fluid. You have to use fresh fluid for wedding dresses which is why the cost to have them cleaned is so high. It is possible to save a dress if you know what you are doing
Wow! That dress IS beautiful. It's such a shame that someone ruined it for her. It looked perfect on her. I hope she can sue and get at least some of her money back and get a little for emotional damage.
Edit: that turned out great! It was awesome of them to work so hard to find that same dress for her.
Randy makes me feel like everythings going to be OK ❤🌠
for my first wedding, i had very small, easily fixable issues with my dress, but time was running out. i worked at a russell athletics store at the time and had a nightmare i would have to walk down the aisle in sweatpants and a sweatshirt, lol. in the end, the dress worked out, the marriage did not. for my current husband, we wore work appropriate clothes and got married at the courthouse. i like to say i had a wedding the first time, but not a marriage. this time it is the opposite. we will be celebrating our 15th anniversary next month and still love each other more every day.
Chances are that’s cleaning fluid streaks not water. The seamstress may have gotten it dirty so it had to be cleaned. If the dress was polyester it would have washed just fine. The dry cleaner should have insurance to replace the dress. I do understand it might not be possible to find the same dress.
I've never watched this episode beforeee! And it has to be old because randy looks young. How dare they withold thiss. it really is a nice surprise to stumble on a 'new' episode 😂
Always go by the consultant. Keisha = old episode. Also, Sarah, Jessica, and Audrey.
I worked in a chapel where we bought, sold and rented out gowns. We had a wonderful dry cleaner. She told me to tell the brides if anything like champagne or sugar based but not noticeable was spilled on the gown just let us know so we can show the cleaners where to use hot steam to get rid of the stain that will show up. Dry cleaning chems do not liquify sugars but steam will.
Second story gives me hope thru my panic attacks
They keep saying that dress is "destroyed," but I can't see what's wrong with it....?? I see no staining or lines. Maybe it's bad lighting or camera not picking it up and it looks just awful in person, but it looks fine to me.
If you look really closely, you can see some like splattered debris/lines close to the waist of the wedding dress. Basically they're like water stains, if that makes any sense? but they're hard to see until they showed the close up of the dress
You’re not likely to see on YT what can be seen in person. Also, besides the stains, the dress is apparently now limp - no body. ‘Ruined’ might have been a ‘better’ word, but in the bride’s world ‘destroyed’ is the only thing she sees. I don’t blame her!
I paused and full-screened at 2:40, and I can see what they're talking about. It doesn't show up well on camera, but there is a sort of bubbly overlay look on the fabric that is staining. At 2:44 you can see some of the straight seams have gone wavy, too, which means the dress is never going to fit correctly.
Same. Would anybody really notice? The 'damage' looks fine and pretty invisible.
I kinda wonder if a dye job would fix it? But I'm sure the bride thought of that
I would sue both the tailor and the dry cleaners 🤬
I cant even imagine the heartbreak and stress this caused. I think the tailor maybe lied and blamed a dry cleaner bc they didn't want to admit they tried to wash it in a machine.
So happy she got her dress. ❤
I hope she was compensated for the dry cleaners mistake.
My heart breaks for the bride who had her dress ruined and had to buy it a second time. My dad's girlfriend thought my wedding dress, hanging up in my childhood home, was my mother's dress. So she stole it out of spite. I'm almost certain she donated my $3K dress to Goodwill. I was lucky though that the dress was still in stock and heavily discounted. My dad agreed to fully replace the dress. We couldnt replace the matching rose gold tiara but thankfully i had kept the matching veil when i wore it for our courthouse wedding where i wore a different dress. My dream princess dress is hanging in my closet waiting for the day we finally have a big wedding for extended friends and family.
My tailor ruined my saree blouse and she waited till one week before the wedding to show me the blouse. I was furious but my family scolded me for being silly saying it's just a blouse.
I'm sorry your family didn't support you in that.
Im a seamstress. Never, not once, in the gajillion wedding gowns I have altered, have I ever needed to send a dress to a dry cleaner.
The tailor got something on it, or let someone wear it. This looks like it went through a heavy duty washing machine. (Full truth here, wedding gowns CAN be put in a washing machine...in fact, man cleaners do just that) because most wedding gowns are polyester. Buuuuuut there is specific a way to do it. This wasnt it.
lol. My entire wedding and reception together cost $4500. Including the dress.
Yikes! My entire wedding, reception car, house and entire life cost $1!
@@thehungrygoldfish Man, and I thought I was poor!
The 1st bride w/ the destroyed dress *took it to an outside tailor/cleaner* It wasn’t Kleinfeld’s fault, so that’s why she’s *obligated* to pay for the same dress twice.
Edit: All cleaners in America do tailoring. I never said it was cleaned 😘
She didn’t take it to a cleaner, only a tailor. It didn’t need cleaning. The point is not Kleinfeld’s being paid for two dresses; they should be. The point is that those responsible for ruining the first dress need to pay for the second one. I surely hope the bride was reimbursed.
@@naturalPathsI am sure she was reimbursed but it wouldn’t have been on time for her wedding.
@@thehungrygoldfish I surely hope you’re right. She’s fortunate she was able to pay for the second one up front.
Exactly. Tried to penny pinch with alterations.
@@kitty62862and had to spend 4500 instead
I don't understand why they have to order the dress that early. In India, you get custom made wedding lehengas ( which have much more intricate designs) within 2-3 months.
Because India is basically the country of clothes making. Pretty much everywhere else you'll have ordering times for fabric and beading and trims and everything else you need. And most of it gets produced in India.
Then there are labor laws that vary from country to country and how many people are active in the work field of dressmaking. Let alone if you have a designer dress where only a handful of people work on that need to have the time for it.
So it needs to be ordered, then they might need to order materials, then it gets made, shipped, fitted, altered and fittet again. That's why it's so long. If you already have everything in one place you save a lot of time on that alone. And if you on top of that have more people who make similar dresses there are less dresses to be made per dressmaker.
I'm so confused why they didn't sue the tailors and paid again???
Time crunch.
Pay for the same dress twice! I would have demanded the tailor to cover the expenses of the new dress. Wth.
If I ruined someone's wedding dress the first words out of my mouth would be "I'm paying for this"
Her original dress is _gorgeous!_ I'm so sad for her that this happened!! 😢
If the second bride is crying such buckets of tears over the [perfectly fine, just not what she wanted] neckline of the dress, I shudder to think how she’s going to hold up when ‘real life’ throws her a curveball. Who knows, maybe something else was going on, and the neckline was just the trigger. 🤷♀️
I don't know why she didn't just get a dress with a sweetheart neckline in the first place. it's not as if the dress is some unusual design, it looks pretty standard to me, so there must have been a similar one with a different neckline.
@@cyflym11 I know, right? Also, I can’t imagine that someone did not explain to her during the purchase phase that changing that dress to a sweetheart would be virtually impossible. I think she misremembered because of hopeium or something.
get married it's extremely stressful, one problem more to solve 😢
Her original dress that got destroyed was just plain ugly the color yuck
It is an extremely important day for her. She is getting married. Significance is more compared to say misplacing a coffee jug somewhere. What's insignificant to you might not be the same for others. Brides usually want everything for their day to be perfect. She had a panic because she knows most times dresses cannot be altered once made for their measurements. I had a very similar issue for a grand celebration. Store employed their own tailor took my measurement and then ruined the dress. The top part didn't fit. At all. I didn't lose or gain weight. They had stitched it with wrong measurements. Ruined it. They didn't even give me another dress as a compensation and just apologized. I had paid 8000 Rupees on that dress. I had to buy another top at another store. Alas in India this is how it is many times. Can't even sue them. Lawyer fee isn't worth it. It's an extremely beautiful dress and I was very unhappy with the different top I had mixed with it. Indian attire can't be mixed and worn if there are patterns and embroidery work.
Oh gosh, that poor bride..
A tailor sending the bride’s dress to a dry cleaner that destroyed it?
She definitely needs to sue the tailor and the dry cleaner.
Wondered if tailor washed it or steamed it too much and sent it to dry cleaners for trying to restore it which it didn't.
@@joywebster2678 who knows?
She should definitely sue the tailor.
Let the tailor sue the dry cleaner
She will sue the tailor and dry cleaner and get her money back, maybe with some extra.
Oh that tailor and dry cleaner would be paying for me new dress.
I would sue the person that sent it to the cleaners
Why didn't the tailor and the dry cleaner split the cost since they were responsible?
Why the heck would anyone send a wedding dress to the dry cleaners?! That material IS NOT WASHABLE in the washing machine. The bride should not have to pay twice for a dress.
Kudos to Kleinfeld for finding another identical dress for the first bride, but I went into shock when she said " frustrating to have to pay twice for the same dress"! She absolutely should sue the tailor and the drycleaner! The drycleaners should already have offered to reimburse her for the original price she paid.
That sniveling girl downstairs 🙄🙄🙄
If you struggle to empathise with other people, there's no law against getting professional help with that.
If you can't afford that, listen to pop bops and get a cat. It should sort you right out.
@@reddahlia6583facts 😂
I sure hope she sued. Thank you Kleinfield saved the day!
Putting a fcking WEDDING DRESS in a washing machine is a crime. Poor bride I felt so sad for her. 😢 Hope she got the new dress on time.
Keisha looks so pretty in this episode. I love the eyeliner. She looks like a sleek spy.
The tailor should have been held responsible since this technically was NOT their own dress and it was their JOB to ensure the dress was sent to a PROPER dry cleaner who handled wedding dresses. The TAILOR should have taken responsibility for the damages or to ensure she had her dress. This original ruined one should have been with the tailor and the tailor should have given her the new one ALL EXPENSES PAID. I feel outraged for this bride to actually go through with this looking for a new dress or some way to salvage it. It was NOT her fault and to see her laugh it off play it cool when I would have been so furious in her position...that takes courage. I hope she had the most beautiful wedding and she was happy.
The child with the fake sweetheart neckline should've bought a dress with a sweetheart neckline! I'd tell her too bad!
Very well said!
I knew another self-centered 'child' called Heather who would have reacted exactly the same.
Don't call her a child. She ordered a sweetheart neckline originally and in alterations it wasn't what she asked for. She's paying lots of money for that.
I would have thought that the dry cleaners should have replaced the wedding dress
The second bride if she wanted that neckline why didn’t she buy one with a sweetheart neckline? It’s just a dress. Look i get emotional over stuff, but she should’ve bought a dress with the kind of neckline she wanted.
Bought a dress that wasn’t a sweetheart neckline… expected the alterations to remake the dress? Hmmm that’s a pretty big “ miscommunication “.
The problem was the consultant she had probably told her it was possible but she never confirmed it with a manager or alteration or they did but it never got through alterations. I’ve had this happen with doctors and dentists and medical/dental assistants. There’s just no communication.
@@thehungrygoldfishYes, thank you!
I am wondering why the DryCleaner is not RESPONSIBLE for REPLACING THE ENTIRE DRESS 👗 no matter what it costs!!! With great SYMPATHY, KATHARAN KINGDOM
I love that they're going above and beyond to find the same dress at another srore to help her get her dream dress
I sure hope she sued both the tailor and the dry cleaners afterwards. No one should have this nightmare happen to them. Added stress and trauma, traveling expenses… all need to be compensated for.
You have to sue the tailor and the dry cleaners...it's the only chance to get even some of the money back.
The second bride wanting a deep sweetheart should just get over it.
It’s an ugly dress anyway 😂
oh hush. its an important day, she damn well should get what they discussed. and she did in the end.
But when she signed the contract/order the modification should have been listed. Don’t sign if you don’t order what you want
It's contex, some of which we can't even know. These gowns are EXPENSIVE, and, arguably more importantly, incredibly meaningful. By the time they're in alterations fittings, it's also basically too late to reorder anything. Plus, brides go to Kleinfeld for absolutely exceptional service...Between original appointment and alterations, there's a lot of time (months!) to wait and build up excitement for what they were promised, all while continuing to plan. Like Randy said, they're close to the wedding day, and anxious. There is so much pressure, some of it lifelong.
Long story short, she said she had a little panic-moment; you never know what someone went through leading up to a moment...but hopefully this comment helps. 😂
I don’t know why Klein felt is correcting it??? She should buy a new dress, then go back to the person who ruined her dress and sue them if necessary.
She should have had Kleinfeld’s alter it and NEVER dry clean it.
she probably couldn't afford it and or she's from out of state. it also wasn't her fault it was dry cleaned. it was the tailor who sent it to be cleaned. they had no right sending it anywhere but back to the client.
They actually think the dress was machine washed (they talked about water stains in places and made that observation), which is insane.
If she gave permission for it to go to the dry cleaners, the tailor wouldn't be liable. Dry cleaning is probably at own risk.
She looks like a queen. Beautiful!
Unfortunately, I can top this. The dress I fell in love with and ordered and waited for was not available. I found out 4 weeks before the wedding it had been discontinued and I went elsewhere to order the only dress I could get in 3 weeks, leaving one week for tailoring, and I hated it! That was 1975 and wedding shops weren't as common. I did go to the only wedding salon in our area to replace the dress. And I still hate even looking at pictures of my dress all these years later!
The 1st one should have taken the tailer to court
It seems crazy that in a salon like this that they can’t locate the dress that she had ..
Second bride - ALL BRIDES - ALWAYS take photos and make sure ALL changes to your dress/outfit is specified, drawn, and initialed by the bride and alteration manager.