My PC keeps turning off... - Tech Support Walkthrough
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- čas přidán 15. 06. 2024
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The Desk PC 2.0 has a problem, and Linus is about to go for vacation. Is Anthony a bad enough dude to diagnose and repair his workstation before he comes back?
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Intro: Laszlo - Supernova
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Outro: Approaching Nirvana - Sugar High
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CHAPTERS
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0:00 Intro
1:24 Initial investigation
3:00 Processes, voltages, and temperatures
5:26 Event Viewer
8:35 A lead: Power management
9:17 Turning off C-States in the BIOS
10:48 How do we know it worked? ...
11:40 Post-mortem and conclusion - Věda a technologie
Since it keeps coming up, the ASUS BIOS doesn't 'detect' certain changes when saving and quitting - In this case, anything in the "AMD CBS" menu, which is where C-State control lives on this board. The changes were indeed saved. ASUS, if you're reading this, please fix this. It's the one thing I don't like about your firmware. -AY
That is sad
Signed, Anthony Tech Tips!
Thanks for the clarification I was thinking that exact thing
Please pin this!
have a lovely vacation Linus
As someone who works in IT and often does tech support I got to say these types of videos are priceless. Would love to see more teaching videos like this
wheres a good spot to get download to fix window freeze..freezes up before i can even click the start menu
@@SpaceRanger187 almost all software & windows issues are solved by reinstalling windows, yes it's tedious but it's FAR easier than trying to troubleshoot software issues.
@@teatime9198 - A bandaid solution, but an all too common necessary one.
I´m a big fan of Anthony´s videos too....especially the informational/entertaining mix..
imagine working it and not knowing these things lmao
Anytime Anthony is hosting, I learn an unreasonable amount of new niche information I had no intention of learning. He is a gem.
Love when Anthony is hosting. Very good vibes and very good explications.
Indeed.
Yeah, his style is very informative while at the same time on a Bob Ross level of relaxation! Happy little clouds ☁
@@pendaco Anthony is the Bob Ross of Tech. I Love It!
He has so much knowledge us peasants must hide our faces from his brilliance
I'm loving the Anthony appreciation in these comments. It's been awesome to watch him do more and more videos and get more comfortable being on camera. Easily one of the best LTT members for explaining complex information without giving a lecture or talking down to the audience.
And with Linus on vacation we should hopefully see MORE Anthony vidz - yay !!! (no disrespect to Linus natch)
Agreed !!!!!
he's the man
Anthony, I remember when they started getting you in front of the camera, and it was easy to tell you were uncomfortable. But now, I really look forward to seeing you, you've grown into the part and have so much info to share, keep up the good work!
Awesome presentation, Anthony. I envy your ability to make complicated things so straightforward and easy to understand.
waiting for the "tech savvy" person
i don't think i need to elaborate more than that
Bailey's got some taste in tech
Thanks baseball
Yo wtf Bailey and Linus crossover?
I love the guy. I‘m just worried about his health. Someone gift him an Apple Watch.
"This has been unchanged since Windows 2000"
So you are telling me its something that will actually work?
This is one of those tools I like that they have not changed it. People complain in various places about how some of these older tools look out of place but they work really well and the only people that ever see them are technical people.
@@Immudzen This, exactly. I don't care how ugly it is if it WORKS. Every time Microsoft replaces a management utility with something that looks prettier it's less functional and usually missing a number of basic yet critical capabilities.
@@Immudzen This.
Whyt do I care what it looks like? Does it show me what I need to know to get to the problem/show me the problem? Is the interface structured and visible? Can I work in it with a keyboard and mouse, or better just one of the two if needed?
Then don`t "fix" it. Whenever you change such a tool just for looks you risk breaking it. And breaking the tool that is supposed to help you unbreak stuff is kinda dumb.
@@Immudzen plus...I kinda like the old look. Makes me feel warm and fuzzy. Fuck the overly sleek new UIs
microsoft usualy dont upgrade or get rid of things that somehow works. Those three is notepad, event viewer and paint.
This was posted a year ago but I started having this exact issue and it's been driving me crazy trying to figure out what's wrong. Thank God for Anthony.
Both of my AMD systems on the x570 platform have this random shutdown issue. Disabling the C state indeed solved the random power-off issue. Thanks a lot!!!
What board and agesa version are you on? My x570 Aorus Master has similar issues when running PBO with Curve Optimizer and this might push me back 😄
Just bought an x570 hours ago and I constantly got the reboot issue. Testing if disabling c state will work
It didn't fix it, I still have the random reboot
@@ChumlyFernando Same here x570 aorus elite. It's been like this for the 3 years I had it, more or less. I got the MCE error and can't isolate the issue. Really damn frustrating... Inacceptable for computer hardware. I've never had such instability on my system since I set up computer about 20 years ago.
Too many OC
I've been professionally servicing Windows machines since 3.0, and this is some of the best fundamental troubleshooting tips I've seen. Anthony is a sharp dude with a great demeanor.
I looked what windows 3.0 was and damn not a lot of stuff going on there
@@fuzzyhair321 That's because you were not really born.
@@fuzzyhair321 because apparently the gui determines system architecture...
@@trashcleaner I remember the very old Macintosh computers, my dad's very old laptop had a similar operating system. So I'm not entirely ignorant of it but hot damn things came a long way
3.0, the first actual decent version of Windows. 1 and 2 were crap. 3.0 was good but not much driver support, fixed when 3.1 came out. Win 2000 is still my favorite but 3.11 was decent as well, using DR DOS instead of MS Dos. I hated 95 and 98 and the 16 IRQ limit sucked for gamers and power users running multiple modems and scanners/printers. Win 2000 fixed that with 256 IRQs and I loved it for that reason.
As a Linux nerd IT support and dev I must send honest respect for Anthony! He's not only knowledgeable but also great in communicating it. Congratulations!
I'm an IT systems engineer and this taught me something. Anthony isn't just smart for the channel, he knows his stuff really well. Thanks Anthony!
IT experts don't deal with these kinds of stuffs useless
@@KingKong-xp6so what?
@NavyBlue he's speaking a language beyond our comprehension
These Anthony deep dives are PURE gold.
We would love more of these
just everything a real computer nerd knows since birth. Goes to show the state of everybody claiming to be a computer techy...too many wannabe amateurs, like linus himself.
@@diaman_d yeah of course. You are way smarter than the rest of us big boy
When someone like Linus calls someone else to troubleshoot his computer you know he is a genius. I really like Anthony seems like a really humble guy
He's the kinda guy that can often go unappreciated at so many companies that have management that is "less than effective" (shitty)
lol Linus can't even install software on Linux. I think he can leave the trouble shooting to people who know what their doing
you realize not everybody knows or cares to know anything about unix-likes right?
@@XArticSpartanX Linux is a complicated OS, not many people with no prior experience of it will be able to install all the software correctly.
Edit. Grammar
@@XArticSpartanX Funny Windows never seems to have the problems Linux has
This was so much more entertaining than I thought it would be. It's like a crime mystery thriller-type thing where the main detective is incredibly knowledgeable and articulate.
Honestly whenever you guys run into a tech issue, take advantage and record another one of these. It's equally entertaining trying to see if you can guess the issue before the host concludes it.
It's still a challenge. The thing that helps in diagnosing problems is repeatability. Or in other words "it only works correctly on the bench".
Always love these technical vids with Anthony! And I love how LTT can always integrate comedy into any video they do regardless of how serious or complicated the context. Give me more Anthony!!!!!
I would love to have seen or heard Linus' response to Anthony telling him "Yeah, it was just a simple c-state error causing the shut-offs"
We need a complete guide by Anthony for troubleshooting bsod, bad drivers, random crashes, and other common problems in windows
A complete guide for a single thing of these that you listed is hard alone and all in the in same vid you meant ?
That is by itself quite impossible. Each of those individual things can have many, many error codes, which by themselves each can have many different causes and fixes.
Guess you could start to learn how to read the windows event log and go from there, but be prepared to dive deep on the technical stuff.
This was why they focused on event viewer. It has a lot of info
Really enjoyed this one. Straightforward computer troubleshooting with a knowledgeable host. Great!
I had this exact issue with my computer! I had built a PC about 5 years ago. About 3 years after creation it randomly start doing shutting down for a second and turning right back on. It would not matter on what I was doing, watching videos, playing video games, researching topics, sitting ideal. Took it to multiple tech/computer repair places, no one could diagnose my problem as they could not replicate it so they didn't know where to even look, later found out they just cleaned my pc with compressed air and called it a day..... I decided to start researching the problem and trying to fix it myself by replacing every component in my computer. Figured must be a power issue since it will shut down then come right back on, replaced. Nope can't be that, then figured okay maybe my graphics card is getting too hot, replaced that. Same outcome, maybe my liquid cooler isn't cooling the CPU enough, replaced. Same problem, okay well maybe its my motherboard, maybe its got a short somewhere and that's what's causing it, replaced. Nope, long shot but maybe somehow, somewhere my case is causing a static shock to my motherboard, replaced it. Same issue. Okay well at this point it has to either be my CPU or my RAM. Replaced CPU, same issue. Finally made the "right" discission and just built a brand new one.
So it was the ram ?
Or u just formatted the whole pc?
Did u oc
This is the content CZcams needs, proper diagnosis and problem fixing would probably get you guys loads of views for days, and then I don't have to deal with my ears bleeding watching low quality videos on stuff like this when trying to find weird problems in given to fix here and there 😅
lol or the ones going from a script to use a sketch af website. -_-.
I fixed one of my computers just replacing one cable a few years ago. The clip for the data cable to my hard drive just stopped working out of the blue. I have no idea why. day 1 it was fine, the next day went to log into work and...FUCK!! the computer no happy!! thankfully that was easy. But yeah man sketch af videos going: so rip out all these (garble garble) anda thena youa justclicka he (garble garble garble) that stuff is just bad.
i would let anothony scam me
@@Noctify same. But I think he is just too nice to do that.
Everyone who watches LTT videos regularly knows anthony is by far the company's greatest asset when it comes to doing technical videos and articulating things in ways that can convey the proper message to both the pro and the laymen.
Btw looks like ya got some color on vacation anthony -- well deserved :D
The dumbest statement. Let some data scientists come. He won't even be a consideration
@@Jtzkb Could you fix your eyes, please?
@@KingKong-xp6so can you fix you attitude please?
@@KingKong-xp6so lucky for you that CZcams disabled dislikes because you'd get ratioed. Anthony is great.
@@RhizometricReality Emtyhead, comment's dislike wasn't since the beginning
I'm so glad the tech team hired you. You are a wealth of knowledge that I am in desperate need of right now.
I just got a new tower, freshly built, and I’ve been trying to figure out random freeze issues since I booted it… I was about to give up and sell everything. Turns out it was that cstate thing.
I can’t express in words how grateful I am for this video. Thank you.
Anthony is the smartest guy on this channel. His ability to break down complex problems and clearly communicate to the viewers is unmatched. Why can’t all tech service be like him. Linus, give him a raise. He’s a keeper.
even in professional IT depts, only maybe 20% or less are as skilled and competent as Anthony. (that's my experience in over 20yrs in tech support, being in that small 20% group)
The percentage of that 20% who are as articulate as Anthony is even less.
@@eric-. When i was taking my CompTIA class at my vocational school, my IT teacher was just a wiz. Knew everything and was able to help with hands on. But he was horrible at explaining things. He tried to help explain to me what VLANs are and how they work but I was lsot. As soon as he created a hands on project for me to do with VLANs, I understood it very well. So I've some people who are more teaching oriented need to give a more hands on approach and let the lesson and objectives explain themselves and he be there to guide us. I wish I knew more IT guys who are as articulate as Anthony. I know some peopel who are so much better than me (cuz I'm not the greatest obviuosly) who can get tasks done left and right but can't explain what they're doing for crap.
That's pretty much every industry.
only about 5-10 percent of people in operational IT teams are great at their job. They know and use industry best practices and sometimes even invent new ones. The next 25 to 30 percent know the best practices exist but struggle to adopt them. The remaining majority of working IT people don't even know operational best practices exist.
When the toughest time comes glad there is always the Wizard Anthony is there to help.
🧙♂✨🧙♂✨
THANK YOU THANK YOU THANK YOU. I though I was just going to have to live with my new PC randomly shutting off. I tried the bios change Anthony showed and I have been restart free for a week!!!. Thank you so much.
as someone who works in helpdesk, Anthony's forefront thinking is exactly how i and other technicians think when troubleshooting. love it!
PLEASE do more deep dives like this. This was so cool, so informative, and so useful. I would watch these all day.
... and please do them with Anthony. (:
I’d rather he shoot them with Canthee
Nice try SECRET ANTHONY ACCOUNT.
OK, I actually really loved this too and I agree with you 100%.
Honestly, Anthony has grown on me so much with his bright personality, relatability, and just obscenely impressive knowledge. Love him presenting more videos!
Is that sonicchu
@@nirav6459 idk, probably, he's cute tho
Agree! I first I didn’t like him for very superficial reason (I’m an asshole) but man he is so freakin knowledgeable and communicates really clearly! He’s become much more lively and enjoyable to watch.
I still remember when he first started in Short Circuit and forgot about segues. Dude has grown.
@@jeffreysims3592 exactly the same honestly, thankfully I was aware of me being a superficial asshole and powered through to discover his amazing personality and knowledge :)
Thanks Anthony for this video. Helped me out as I was experiencing the same issue. I saw ACPI in my event viewer and have turned off C States. So far, so good. 😊
After a year long troubleshooting and even a RMA this fixed the restarts/blue screens I was getting on a R9 5900x with B550. Thanks Anthony.
More videos like this please. It feels like just hanging out with someone while they work on the computer, so they share a lot of extra information on the way, and all of it is helpful, and wouldn't come up otherwise. It's like sharing experience. Thanks guys!
Enjoy your vacation, Linus!
Couldent agree more
This video was absolutely excellent!
1) Love Anthony.
2) I've done a LOT of IT troubleshooting. This was a super succinct but also technically detailed guide.
3) I love that LMG can turn a broken office computer into content and revenue, whether or not this was staged (I am choosing to believe this wasn't staged and will ignore evidence to the contrary).
@@triadwarfare Uhhhh if it's mutually beneficial, then where is the conflict in conflict of interest?
Maybe you meant to say that the personal upgrades should be considered as part of his compensation, tax-wise. But that's not something you and I would know.
@@chaklee435 mutually beneficial doesn't always mean equally
Imagine everbody at lmg asking anthony to reinstall their windows
He can better work at another task and provide better income for the company
This case, linus just cheats. And it sends a mixed message too.
On the good side, it tells their employee what to look for in case something similar happen. On the bad, theres more people want to budge anthony and if he refuse, it create a bad presedence (why linus can and i'm not)
About 3), i'm going to say that it probably originated from a real issue, that the crew realised it could be turned into a good video while troubleshooting.
So it's only half staged, for the purpose of filming and production quality.
thank you guys sooooo much for this video, i was having a similar issue with my system randomly shutting off and i found the issue instantly with event viewer, it was absolutely driving me nuts thanks again from a long time sub and fan!!
Its important to know disabling c states disables some power management features and causes windows to consume much more power when idle
Exactly. I don't know why disabling c states is in this video. It's generally not a good idea to do it seems.
Apart from his expert IT knowledge, Anthony is a very good presenter both body language, language, structure and charisma wise. Always a pleasure to watch him making us smarter at tech :)
He thicc.
I always like all videos with Anthony, best vibes.
He has come a long way for sure
Anthony is my favorite person at LTT, NO CONTEST
He's the kinda support guy we all wish we had. Knowledgeable about the subjects and he keeps you from getting upset because he's so damn calming and you just can't get mad at him.
I cant imagine LMG without Anthony. His techsupport backbone and super calm aproach about things that normal people understands as whitenoise is fantastic. We love you big fella!
More of these kind of troubleshooting videos please!
Thanks for this. I spend quite a bit of time dealing with Random Issues for customers, including random shut-downs and reboots. I didn't know about the possible C-State issues and will check that in my future troubleshooting adventures. Great video!
I love the more frequent Anthony videos. The general direction of the channel with Linus slowly stepping back is good. I like how the different hosts are kind of falling into their own niches. Sadly no one (probably) will be another Linus, but having different hosts, more often than not, doing videos in their own area of expertise or passion really keeps that same knowledgeable and energetic vibe.
So far so good, but when will Anthony get his own show?
Keep in mind that they do have a team of writers behind the scenes though often the hosts (especially Linus) will request some changes, but in theory hiring hosts to replace Linus is not all that crazy
This was one of his worst videos idk this was very unlike Anthony too. This isn't even linux so it's not Anthony's specialty, and while he's great at most stuff, Windows troubleshooting tends to be an occam's razor thing instead of a 'okay let's check the registry log and dlls loaded and then go check the wiring in the walls' and more like 'the bios update bricked it dude'
Not Anthony's fault, the problem given was an unexplained boring one that was unsuited to a video nor did it really help anyone here (lots of people now have the wrong idea about power savings settings imo), but this episode was really poorly written in general. Seemed very rushed. Saying the problem is *shrug* fixed doesn't mean shit. Create a repeatable situation and then solve it. This was just 'fiddle with pc and then teach ppl about event viewer' which doesn't help anyone ngl. It's also an AMD only suggestion since C1E/EIST in intel based BIOS works completely differently
@@felicityc well i have problems with C states reporting to OS in Intel X99 board. I could not use event log since Windows not booting. (and fresh install of Mint either)
The "He's just techy Michael Scott" on the wall is absolutely incredible.
This genuinely helped me, I was in a very similar situation, I went to check the event logger and saw a kernel error for a HID device. I'm guessing that's my DualSense controller and/or the Bluetooth dongle. I'll keep an eye on my PC to see if it worked. Awesome video!
Had this exact problem for months two years ago, can’t believe Linus made an entire video about it LOL
I haven't watched the whole video yet, I've had the same issue with my Asus Z690 Extreme where it randomly shuts down on idle, and it turned out to be a USB issue according to the Windows LiveKernelReports dump files. Fiddling around with the USB inputs, moving them around etc. seems to have fixed the problem.
Had a USB issue before that the connected device would cause system hangs. USB can be finicky, simply removing the device or trying different ports can work nicely as you did. Good job on the self trouble shooting :)
@@sparketech Thank you :) in my case the system would just turn off instantly and wouldn't turn back on unless I pressed the power button again. It kept happening every couple of hours or so, it was a nightmare!
If you have to switch ports wouldn't it be wiser to just get a new motherboard?
Sorry I'm noob.
My computer would randomly shot off, turned out it was the power supply dying.
@@Alyzah Not in all cases. Depending on what peripherals or accessories you're trying to use, some things work better in USB 2.0 ports than USB 3.x, and vice versa. There's a multitude of potential compatibility issues when using devices, cables, and ports, across differing USB generations.
It's worth noting that since he is overclocking and updated his bios the offsets that are saved may be incorrect internally, even if they are displaying correctly, this would potentially also lead to ACPI events. This can often be fixed by doing some action that causes the values to be rewritten, and thus updated.
I've had issues with bad ram timings after an BIOS update. I think it's always best to reset all settings and start fresh when you upgrade the BIOS.
@@flowerdealer also you shouldn't really have any expectations of being able to overclock your CPU. If it runs at stock speeds without shutoffs, it's not broken. As soon as you overclock even slightly you risk having random shutoffs.
Honestly given it's a work PC, even though it's LTT, I'm surprised that it is overclocked.
I think this video is actually bad advice on these grounds. The first thing you should do is turn off the overclock if you are having random shutdowns.
@@asitisrequiredasitisrequir3411 In the frame of this video though, the problem only existed after a bios update - it's clearly been overclocked beforehand and caused no issues. Obviously a BIOS update could definitely mess up the overclock settings, but as long as you're sticking with safe parameters, overclocking is safe and should not be causing any issues unless you're really cranking the max out of your CPU. Anecdotal evidence but i've had my 3.4Ghz i5 OCed to 4Ghz for years and have had zero issues with it.
Yes, one thing they didn't talk about, was the part where updating the BIOS may have partially caused the issue.
If he updated, then didn't reset the BIOS to defaults, then reload his settings, it could be there were some settings from the old BIOS which were upsetting the new BIOS. I've had issues like that after BIOS updates, where there can be a LOT of quirky behaviour, but reset the BIOS settings, then redo all your settings, and its usually fine afterwards.
I suspect that some updates change the locations that they store info, and if old settings are in there, it can effect the new BIOS programming, with unexpected results.
So the TL;DR is, if you've updated your BIOS, reset the settings to defaults, then re-enter your settings, and that can avoid issues like this.
This is why I feel people should reset the bios to default settings after a firmware update and reset everything to your liking.
I've had similar issues fairly recently and the ltt forums were so helpful
Bruh, the way you were sitting at one point I thought you were missing an arm, and I felt really bad for you. Like I know we have 2 so losing one isn't a huge deal, but I bet it would really suck. So when you turned later and I saw you had 2 arms I felt much better. So thanks for turning dude!
I missed Anthony so much.
He's just so gentle with the way he delivers information.
Good to have you back Anthony, fun video! I enjoyed watching
who's anthony
@@scanbbb The man that was talking for 99% of the video
Anthony, you're the man!! ^^ nice relaxed vid ty!!
I''d let Anthony ''help'' me gently, too.
...Yes, this is a thirst-post on a techsupport video. I'm sorry.
Why is Anthony?
I loved this. I love any 10+ minute sit downs with Anthony. I'd watch a whole different side channel of just tech deep dives with Anthony.
now that's an idea! a channel just for anthony
Very informative, Great job. Always good to seen Anthony, I always learn something I didn’t know before!
thank you so much honestly , ive watched so many videos on how to fix my random restarting issue and this was the easiest and most straight forward how to guide and it fixed my problem.
Probably the most frustrating issue I run into at my old job - random restarts or shutdowns. This was a great look at some possible steps to take. Learn something every day!
I'm going through that right now, it turns out I have some bent motherboard pins... I tried changing thermal paste, but it was just a temporary fix. Also, I noticed that my 3.3V rail is only at 2.8V, and 12V is at 11.5V, so it may be a factor as well
Anthony is very, very skilled at presenting. A pleasure to watch
no, he is very, slow, and repetitive, and mixes, information, for like, next time, we might fix something, not today
@@potatochobit ???
Holy cow! Thank you so much for making this video! My desktop computer had been shutting off like this for over a year, every day or two. Not powering down, not hibernating or sleeping, not rebooting, not blue screening. It was just suddenly shutting off, like the power was interupted. And as best I could tell, nothing was overheating.
I didn't have ACPI configuration settings available to me in the BIOS, but in Windows 11, under Control Panel > Hardware and Sound > Power Options > Edit Plan Settings, I clicked "Change advanced power settings". In the Power Options dialog, the "Processor power managment > Minimum processor state" was set to 5%. I changed this to 80% a week ago, and my computer hasn't shut off since!!! Knock on wood, I think this fixed the issue!
Dont oc
I had this exact same problem. Probably would have spent another week troubleshooting without your video. Thanks!
Anthony is by far the most pleasing member of the LTT family to listen too. He’s informative, funny, and never over the top. Some of the other members try way too hard to be funny that it makes the video suffer with the message it’s trying to bring across. Keep it up Anthony!
Definitely knows how too get his hours of pay. GOOD JOB. stretch that shit out.
I don’t think others are trying hard. Some of them are just their nature
Anthony's also very genuine. Linus seems over the top and a bit too "in your face" sometimes.
Agreed. He's great for this.
AnthonyTechTips let's go
Event viewer is one of the most underrated tools. In my forensics class the information is invaluable for creating timelines.
What do you use it for in forensics class?
Like what information do you get from it?
@@nesyboi9421 who logged in when, what happened at what time. Combine that with the registry, application logs, internet history, and you can describe the daily lives of a normal user
WHAT ARE THE ODDS??? I have the exact same issue, turns out with the exact same solution. thank you Anthony!
Would love a video series where Anthony simply teaches us everything there is to know about the BIOS! And how to safely update your BIOS as well!
Anthony is one of the best LMG hires. How lucky was Linus.
Shut up about anthony HOLY, fucking every comment is like putting him on this pedestal because he's what? Like lacking in other areas of appeal as a human? fucking actual cringe
@@MASSIVEsock bro calm down. i enjoy his delivery about subjects i don’t give a shit about. Stop implying there’s some other make a wish bullshit attached to it
@@christopheraplin theres thread after thread about this topic and every video with him results in the same thing. Cope.
@@MASSIVEsock i don’t watch every video
@@christopheraplin 🥰😍😇 wow!
Anthony saying "Maybe" is peak humbleness, we all know that BIG MAN ANTHONY can do anything in the most elegant fashion.
Nah, its more like "I don't know what this dumbass did. It may be fubar. But screw it I can try."
Except avoid heart disease.
@@blunderingfool Don't be a fucking asshole.
He's mentioned struggling with weight and trying to deal with it multiple times on the show, and has even done segments about things that can help him (like when he got VR for Beat Saber and stuff during his Intel Upgrade)
Agreed!
So by saying "maybe" it make you humble?
Video super helpful. Had same issue on my prebuilt pc. Only managed to solve it after disabling c-state.
Clearing the c-states worked! Thank you!
I love this stuff as someone who's not a complete beginner with computer stuff. Please keep building up that catalog of how to's and troubleshooting please, it's immensely helpful.
Please, more of this troubleshooting content with Anthony. He's excellent at it.
Listening and learning from this guy is amazing! Anthony , you do an absolute fantastic job man!
Always learning something from you guys . Stay safe and Thank you
Linus: "F*ck you miners"
Also Linus: _idle mining whilst being away from the office_
lmfao
or, is it malware mining...
Anthony is literally a dream teacher man explains everything at a level where its easy to understand
This is a fantastic video, well done Anthony.
You can really spot somebodies skill by watching how they troubleshoot. Do their steps make sense, can they reinterpret information as the bug-hunting continues? Do they have an idea of what they'll look at next if their present step doesn't yield results?
Do they pigeonhole in and waste a lot of time on the first thing they find?
Anthony is seasoned pro, you can tell.
Given the bios had originally been tweaked to push the processor, a bios upgrade may have also modified these (and other ) settings back to a normal state, thus affecting the voltage settings.
Despite the turn off noise in the intro sounding like a CRT. My heart dropped a little when I thought my computer turned off 🤣🤣
It happened when I pressed the button to run my work's project, I genuinely tough that my pc went to shit
I'm listening to this off my phone, and still had a heart attack. They got me!
got me too 😂😂
Got me too, as my PSU makes a similar relay noise when it shuts off
Cool to see you doing trouble shooting videos; randomly turning off can certainly be challenging diagnose. Good Job Linus and LTT group
Depends on the person using, whenever its a somewhat advanced user idling shutdown is almost always a bad voltage curve, like 99% of the times.
thanks, Anthony because of you I know what was the reason for my desktop crashing like this
Daaaaamn, that sponsor transition was smooooth. Awesome video, really like how easy to watch Anthony's videos are!
I love the way Anthony explains things, this issue hasn't happened to me yet but its nice to know how to go through the troubleshoot the right way.
For those who are curious, Linus kept stepping on the power button on the power strip.
Seriously?
that would show as an unexpected shutdown in event log though
Mans really out here capping 🤣
@@jeremydale4548 lol joking of course
Thank you so much I’ve been trying to fix this issue for months
I got this right when I needed it! Thank you! 🙏🏼🙌🏼
As an IT guy, tbh I think my first step would have been to disable overclocking and set all the BIOS settings back to default. Then again, no one should be overclocking the Dells in the office in the first place! A bit different of a scenario here.
Also, this video gives a couple details I think could use more emphasis:
1. Can the issue be reproduced
2. Did the issue always occur or did it start at a certain point / after a certain action
The answers to those questions are obvious in this case but the questions themselves are super important.
> 2. Did the issue always occur or did it start at a certain point / after a certain action
Absolutely this.
As I'm sure you remember, Linus said himself at the beginning of the video that it only started happening after a BIOS update. As a fellow IT guy, I'd say there's a more than reasonable possibility of this being the cause. Reverting the BIOS to the previous version (much like uninstalling a broken patch on a server) would be my first port of call.
@@mattcarlin2873 I had an issue with my asus board when updating the bios to a windows 11 compatible bios(10th gen intel) and the cpu was stuck in power save c states, so there is 100% some bios issue with asus motherboards, you can't actually downgrade the bios, you have to load it onto a usb and plug into a specific usb port that will auto load any bios image on the flash drive, this fixed my issue, and all the bios update is supposed to do is enable tpm2.0 by default.
If the BIOS update was bugged and known by Asus and assuming the board was still supported, the next revision could have the issue addressed.
Wouldn't setting bios to default make it hard to determine what was the issue though (changing multiple setting as opposed to one at a time)¿
@@emac3628 Yes, though if that was a priority, you could note down what settings were changed from defaults before resetting.
The advantage there is you can very quickly confirm or rule out nonstandard BIOS settings as a cause. You could even do a binary search of all the changed BIOS settings to relatively quickly narrow down which setting it was, even if you knew nothing about intel power states.
Now this is legit tech tips. Would love to see more videos like this!
I needed this video like 5 years ago. Had the same problem with a Haswell cpu.
It seems to have worked for me for the time being.
Thanks alot
Anthony is the hero we need.
I also NEEDED a car jumper battery - so good job LTT for getting a useful ad that made me purchase something right away!
@@harshpatil9825 what??? Why what's wrong with us???
Absolutely love Anthony when he's in videos, keep em up. He seems like he'd be a fun dude to eat pizza rolls and run raids with
What a great time to post this after having problems with my OC. Now I can check all that stuff.
Thanks a lot, great video, loved it
This helped so much, I've had this issue for a bit under a year and my life is officially complete
I love seeing Anthony in videos. Even if things he says go over my head, it's very informative and is a great learning experience. I thought about going into IT at one point and have since decided against it, but LTT continues to satisfy my curiosity for technology, and Anthony is great at presenting this info in an easily digestible way
Anthony as a PC enthusiast I have to say you are one of the freaking best people to host this kind of content, I always happen to learn something new and that's awesome.
Thx for sharing this. An excellent presentation, providing helpful info to viewers on how to understand and fix the issues on PC.
Love videos with Anthony. Even when dealing with a frustrating problem of my PC shutting off randomly when gaming, his calm and logical approach brings some clarity to the chaos.
I really love some of the more recent videos you guys are delivering, the creativity in the content is really excelling, and this is no exception. Good job everyone, and great hosting Anthony!
This is usually caused by "Power Supply Idle Control" setting in the bios for AMD CPUs. You should try that instead of disabling C-State altogether. That fixed the same issue for me.
What value should it be set at? it has 3 options: Auto, low and typical.
When using the 1usmus power plan with zen2 cpus it's suggested to have it set at low. However I'm not not sure what's best for other cpus like zen3 or threadripper.
Have you measured the effect on idle power consumption at the wall?
@@Psychx_ I meant *just* the power supply thing that was buggy for him, not C-States.
@@charnet3d207 You should set it to Typical instead of Low or Auto (Low or Auto is what is causing the restarts).
@@Psychx_ I have a Corsair CP-9020196-NA and I was still experiencing the restarts. You need to set it to Typical to fix it.
My PC had shut off randomly last month and I thought nothing of it, just started it back up and moved on. Then it happened tonight twice, thirty minutes apart. I didn't expect this video to help but as I was following along in the event viewer portion I came across the two instances of shutdown and right next to both I saw error alerts for a driver I didn't recognize. Turns out it was VirtualBox from when I was dabbling in it over a year ago. There is no way I would've thought to update that driver on my own, so thank you!
Anazing video, i think my system might have the same issue since last BIOS update. I will try the fix. Love Anthony explanations as well.
This was a great video! I've been in tech support for almost a decade now and I loved how Anthony talked through what he was doing systemically. This is a great video showing how to work through this situation, and how to interact with inquisitive customers who want to learn how to troubleshoot their own machines.
This may have just solved a problem my buddy is having.
More of these tech support videos would be awesome.
bit have same issue, will try it soon. thanks
LOL....you got me with the Into....I was looking away for a sec to grab a drink listening to the intro....heard the click and thought "Are you kidding me?" well played!