The Agile Brand™ with Greg Kihlstrom
The Agile Brand™ with Greg Kihlstrom
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CX Quick Take: The science of making an idea stick with customers
Host Mark Slatin talks with Megan Burns of Experience Enterprises about the science of making an idea stick with customers on the latest episode of The Delighted Customers with Mark Slatin #podcast.
In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies grow by prioritizing customer needs. The episode also features an announcement for the Trusted Guide Roadmap Masterclass for CX leaders seeking executive buy-in and deeper CX insights. Visit EmpoweredCX.com to learn more and access tools and templates to enhance your CX roadmap.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.
zhlédnutí: 956

Video

Quick Take: The heartbeat framework and putting customer happiness at the center
zhlédnutí 199Před 22 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about the heartbeat framework and putting customer happiness at the center on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by Jill Pavlovich, Senior Vice-President of Digital Shopping...
Martechipedia: Customer Journey Orchestration ( #CJO )
zhlédnutí 218Před 2 hodinami
Customer journey orchestration is an approach used by customer-centric enterprises to improve journey outcomes in real time by taking the most relevant interactions in the context of each customer’s goals and their overall experience. Customer Journey Orchestration platforms enable marketers to utilize multi-channel or omnichannel marketing techniques. Customer journey orchestration is essentia...
CX Quick Take: Measuring the quality of the customer experience
zhlédnutí 193Před 2 hodinami
Host Mark Slatin talks with Megan Burns of Experience Enterprises about measuring the quality of the customer experience on the latest episode of The Delighted Customers with Mark Slatin #podcast. In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies grow by prioritizin...
Quick Take: What it means to be customer-obsessed
zhlédnutí 196Před 2 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about what it means to be customer-obsessed on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by Jill Pavlovich, Senior Vice-President of Digital Shopping at Albertsons, they explore th...
Quick Take: The role of #experimentation in continual growth
zhlédnutí 183Před 4 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about the role of #experimentation in continual growth on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by a Jill Pavlovich, Senior Vice-President of Digital Shopping at Albertsons, th...
Quick Take: The role of ai in the multichannel #customerexperience
zhlédnutí 188Před 4 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about the role of #ai in the multichannel customer experience on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by a Jill Pavlovich, Senior Vice-President of Digital Shopping at Alberts...
CX Quick Take: Creating simple but powerful ideas that will resonate with customers
zhlédnutí 191Před 4 hodinami
Host Mark Slatin talks with Megan Burns of Experience Enterprises about creating simple but powerful ideas that will resonate with customers on the latest episode of The Delighted Customers with Mark Slatin #podcast. In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies...
B2B Quick Take: Creating relevant messaging that resonates with an audience in #b2bmarketing
zhlédnutí 929Před 4 hodinami
Excerpt from the latest B2B Agility with Greg Kihlström podcast episode where Brian Rowley, #CMO at BrightSign talks with host @greg-kihlstrom about creating relevant messaging that resonates with an audience in b2b marketing and more. On this episode of the B2B Agility Podcast, host Greg Kihlstrom is joined by Brian Rowley, the CMO of BrightSign. They discuss the importance of relevance, agili...
#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
zhlédnutí 706Před 4 hodinami
We are here in Nashville at Forrester CX Summit North America, and we’ve been hearing a lot about what it takes to create and sustain a great customer experience. And while there’s good customer experience, there are things that set aside the brands that say they prioritize their customers, and there are those that are customer-obsessed. Today we’re going to talk about what it means to be custo...
Quick Take: Transitioning from the military to a position in cybersecurity
zhlédnutí 12Před 7 hodinami
Host Greg Kihlström talks with Nakisha Dixon from Vercara about transitioning from the military to a position in cybersecurity on the latest episode of The Agile Brand with Greg Kihlström #podcast In this episode, we explore the global cybersecurity workforce and the challenges it faces in meeting the demand for skilled professionals. We discuss the innovative solution of leveraging the unique ...
CX Quick Take: The power of stories in guiding better #customerexperience
zhlédnutí 6Před 7 hodinami
Host Mark Slatin talks with Megan Burns of Experience Enterprises about the power of stories in guiding better customer experiences on the latest episode of The Delighted Customers with Mark Slatin #podcast. In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies grow by ...
B2B Quick Take: Finding the right partners as a #b2b company
zhlédnutí 10Před 7 hodinami
Excerpt from the latest B2B Agility with Greg Kihlström podcast episode where Brian Rowley, #CMO at BrightSign talks with host @greg-kihlstrom about finding the right partners as a b2b company and more. On this episode of the B2B Agility Podcast, host Greg Kihlstrom is joined by Brian Rowley, the CMO of BrightSign. They discuss the importance of relevance, agility, and fearlessness in the compe...
Quick Take: How companies can make a shift to considering more veterans for cybersecurity positions
zhlédnutí 17Před 7 hodinami
Quick Take: How companies can make a shift to considering more veterans for cybersecurity positions
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
zhlédnutí 2,8KPřed 7 hodinami
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Quick Take: Why veterans can be great candidates for cybersecurity positions
zhlédnutí 7Před 9 hodinami
Quick Take: Why veterans can be great candidates for cybersecurity positions
Quick Take: Effective strategies for recruiting veterans to consider cybersecurity positions
zhlédnutí 10Před 9 hodinami
Quick Take: Effective strategies for recruiting veterans to consider cybersecurity positions
B2B Quick Take: Prioritizing customer centricity in #b2bmarketing
zhlédnutí 2Před 9 hodinami
B2B Quick Take: Prioritizing customer centricity in #b2bmarketing
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
zhlédnutí 1,1KPřed 9 hodinami
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
B2B Quick Take: The importance of relevance agility and fearlessness in #b2b marketing
zhlédnutí 11Před 12 hodinami
B2B Quick Take: The importance of relevance agility and fearlessness in #b2b marketing
Quick Take: Best practices with collaboration between cx marketing and product teams
zhlédnutí 14Před 12 hodinami
Quick Take: Best practices with collaboration between cx marketing and product teams
One Amazing Thing About Medallia with Hadley Spadacinni
zhlédnutí 2,4KPřed 12 hodinami
One Amazing Thing About Medallia with Hadley Spadacinni
Quick Take: The importance of alignment between cx marketing and other teams
zhlédnutí 202Před 12 hodinami
Quick Take: The importance of alignment between cx marketing and other teams
#17: Relevance, Agility, and Fearlessness in B2B with Brian Rowley, BrightSign
zhlédnutí 993Před 12 hodinami
#17: Relevance, Agility, and Fearlessness in B2B with Brian Rowley, BrightSign
Quick Take: Creating a better #customerexperience through better communication
zhlédnutí 10Před 14 hodinami
Quick Take: Creating a better #customerexperience through better communication
Quick Take: How #technicaldebt perpetuates in an organization
zhlédnutí 9Před 14 hodinami
Quick Take: How #technicaldebt perpetuates in an organization
#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester
zhlédnutí 1,2KPřed 14 hodinami
#543: Better Together: CX Digital Marketing with AJ Joplin, Forrester
CX Quick Take: Focusing a business book on those most likely to benefit from it
zhlédnutí 199Před 16 hodinami
CX Quick Take: Focusing a business book on those most likely to benefit from it
Quick Take: Fostering new kinds of #collaboration to deliver better #customerexperience
zhlédnutí 308Před 16 hodinami
Quick Take: Fostering new kinds of #collaboration to deliver better #customerexperience
Martechipedia: Return on Ad Spend (ROAS)
zhlédnutí 289Před 19 hodinami
Martechipedia: Return on Ad Spend (ROAS)

Komentáře

  • @Best-uy4lq
    @Best-uy4lq Před 17 hodinami

    I'm all about enhancing customer loyalty, can't wait to hear tips on how to improve CX

  • @dennsk21
    @dennsk21 Před 17 hodinami

    Another great episode of The Delighted Customers Podcast with Mark Slatin and Megan Burns! #customerexperience

  • @elenakraeva1260
    @elenakraeva1260 Před 17 hodinami

    Employee experience is key to delivering exceptional customer service, looking forward to hearing more on the topic

  • @Best-uy4lq
    @Best-uy4lq Před 17 hodinami

    Nice

  • @mdmahdihasankhan3481
    @mdmahdihasankhan3481 Před 17 hodinami

    The Trusted Guide Roadmap Masterclass sounds like a great opportunity for CX leaders seeking executive buy-in

  • @ИсмоилжонАхмаджонов

    Mark Slatin always has great insights on customer experience, looking forward to what he has to say in this episode

  • @user-yv2qu6lx8v
    @user-yv2qu6lx8v Před 17 hodinami

    #CXstrategy is so important for business growth, looking forward to learning more about it

  • @Boss-bd6fl
    @Boss-bd6fl Před 17 hodinami

    This episode sounds really interesting! Can't wait to hear about the science of making ideas stick with customers

  • @alicedonofrio1149
    @alicedonofrio1149 Před 17 hodinami

    Excited for the announcement of the Trusted Guide Roadmap Masterclass for CX leaders

  • @iraklivashalomidze8289
    @iraklivashalomidze8289 Před 17 hodinami

    Megan Burns seems like a knowledgeable guest with her years of experience helping BB companies grow

  • @_38rus27
    @_38rus27 Před 21 hodinou

    Customer obsession truly sets brands apart - great point made in this episode

  • @user-gj8ku4nc2g
    @user-gj8ku4nc2g Před 21 hodinou

    Can't wait to implement some of these strategies in my own business

  • @AbdulHadi-cs6oy
    @AbdulHadi-cs6oy Před 21 hodinou

    Greg is a great host, really driving the conversation forward

  • @lilbird-c1s
    @lilbird-c1s Před 21 hodinou

    Subscribed and ready for more episodes of The Agile Brand!

  • @user-sn2ij4bn9f
    @user-sn2ij4bn9f Před 21 hodinou

    This podcast episode is a goldmine of information for retail professionals

  • @iraklivashalomidze8289
    @iraklivashalomidze8289 Před 21 hodinou

    Such valuable insights on elevating customer experience in the retail sector

  • @user-fj3ln7oy1s
    @user-fj3ln7oy1s Před 21 hodinou

    The discussion on omni-channel experiences is so relevant in today's world

  • @ElenaSh103
    @ElenaSh103 Před 21 hodinou

    Albertsons is setting the bar high for customer-centric brands

  • @masud8939
    @masud8939 Před 21 hodinou

    Loving this conversation about customer happiness and the heartbeat framework in retail!

  • @sharapov1869
    @sharapov1869 Před 21 hodinou

    Jill from Albertsons is dropping some serious knowledge on being customer-obsessed

  • @user-yd5pi3yr4e
    @user-yd5pi3yr4e Před dnem

    The impact of customer journey orchestration on customer retention is fascinating to see

  • @sergei_vasilivich
    @sergei_vasilivich Před dnem

    Great insights on how customer journey orchestration can enhance the overall customer experience

  • @tasfiyatanjum9479
    @tasfiyatanjum9479 Před dnem

    The importance of real-time interaction to improve customer journey outcomes is highlighted beautifully in this video

  • @AlinaOrlova-wx3mz
    @AlinaOrlova-wx3mz Před dnem

    I appreciate the focus on customer-centric enterprises and their approach to customer journey orchestration

  • @josephifeanyichukwu5235

    I'm definitely interested in learning more about customer journey orchestration after watching this video

  • @user-qk6ml5zm6j
    @user-qk6ml5zm6j Před dnem

    The goal of creating a seamless buying journey and improving brand loyalty through customer journey orchestration is spot on

  • @asv4613
    @asv4613 Před dnem

    The idea of delivering personalized experiences to customers through customer journey orchestration is so crucial in today's competitive market

  • @saadali-hp9pq
    @saadali-hp9pq Před dnem

    It's impressive how customer data is used across touchpoints and channels to design relevant marketing campaigns

  • @Ripkimasih
    @Ripkimasih Před dnem

    I love how customer journey orchestration platforms help marketers utilize omnichannel marketing techniques effectively

  • @millionerjob9196
    @millionerjob9196 Před dnem

    This video really explains the concept of customer journey orchestration well

  • @iraklivashalomidze8289

    Another excellent episode of The Delighted Customers podcast, always a must-listen for anyone in the CX field

  • @oloniruwagloria3367

    The combination of CX and employee experience in this conversation is intriguing, can't wait to hear more about it

  • @mikky23mich
    @mikky23mich Před dnem

    It's great to see a podcast dedicated to discussing customer experience and employee engagement, these topics are so important for success

  • @user-tp5ih5mr4g
    @user-tp5ih5mr4g Před dnem

    Wow, Megan Burns seems like a wealth of knowledge on customer experience! Excited to hear her insights on this podcast episode

  • @АлександрЦеглеев

    Looking forward to gaining deeper insights into CX strategy and customer service through this episode

  • @AbyzzzBoy228
    @AbyzzzBoy228 Před dnem

    Customer loyalty and satisfaction are crucial in the business world, can't wait to learn more about enhancing CX strategy in this episode

  • @user-fj3ln7oy1s
    @user-fj3ln7oy1s Před dnem

    I appreciate the focus on prioritizing customer needs for BB companies, it's an important aspect for sustainable growth

  • @andreyls9655
    @andreyls9655 Před dnem

    The Trusted Guide Roadmap Masterclass for CX leaders sounds like a valuable resource mentioned in this episode, definitely checking it out

  • @mdmahdihasankhan3481

    Mark Slatin always delivers top-notch content on customer experience, looking forward to his conversation with Megan Burns

  • @user-mb6go7ki8c
    @user-mb6go7ki8c Před dnem

    Can't wait to learn more about what it truly means to be customer-obsessed from this podcast

  • @RTSARJUN
    @RTSARJUN Před dnem

    Kudos to the podcast for featuring such a relevant and insightful topic for today's retail landscape

  • @Changeyoumindset06

    Wow, love this episode discussing customer obsession in retail with Jill Pavlovich from Albertsons Companies!

  • @paponroy-s6k
    @paponroy-s6k Před dnem

    The agile brand concept is intriguing, especially when applied to customer-centric strategies

  • @dennsk21
    @dennsk21 Před dnem

    This episode is a must-listen for anyone in the retail industry looking to elevate their brand's customer experience game

  • @elenakraeva1260
    @elenakraeva1260 Před dnem

    Jill Pavlovich brings valuable perspectives as the Senior Vice-President of Digital Shopping at Albertsons

  • @andreyls9655
    @andreyls9655 Před dnem

    Greg Kihlstrom is a great host, really digging into the world of customer experience

  • @user-ym5jf2dh6z
    @user-ym5jf2dh6z Před dnem

    Excited to gain insights on creating exceptional omni-channel experiences from this podcast

  • @EricKamau-ip4zk
    @EricKamau-ip4zk Před 2 dny

    Customer obsession vs customer prioritization - a fascinating topic to explore

  • @user-fh7ou8ry7t
    @user-fh7ou8ry7t Před 2 dny

    Thanks for sharing this valuable content, looking forward to tuning in!

  • @feruzaahmedova7210
    @feruzaahmedova7210 Před 2 dny

    Can't wait to hear the strategies and tips discussed in this episode