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The Agile Brand™ with Greg Kihlstrom
United States
Registrace 24. 12. 2009
The Agile Brand™ Channel gives marketers and customer experience leaders the insights they need to drive leading organizations towards innovation and greater growth. Our flagship show, The Agile Brand™ with Greg Kihlström is now in its 5th year and has featured guests from top brands and marketing technology platform innovators.
B2B Agility with Greg Kihlström is our newest show and talks with B2B marketing and technology leaders about the unique challenges they face. The Innovation Economy looks at the people, processes, platforms, and places that drive innovation in an organization.
B2B Agility with Greg Kihlström is our newest show and talks with B2B marketing and technology leaders about the unique challenges they face. The Innovation Economy looks at the people, processes, platforms, and places that drive innovation in an organization.
CX Quick Take: The science of making an idea stick with customers
Host Mark Slatin talks with Megan Burns of Experience Enterprises about the science of making an idea stick with customers on the latest episode of The Delighted Customers with Mark Slatin #podcast.
In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies grow by prioritizing customer needs. The episode also features an announcement for the Trusted Guide Roadmap Masterclass for CX leaders seeking executive buy-in and deeper CX insights. Visit EmpoweredCX.com to learn more and access tools and templates to enhance your CX roadmap.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.
In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies grow by prioritizing customer needs. The episode also features an announcement for the Trusted Guide Roadmap Masterclass for CX leaders seeking executive buy-in and deeper CX insights. Visit EmpoweredCX.com to learn more and access tools and templates to enhance your CX roadmap.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.
zhlédnutí: 956
Video
Quick Take: The heartbeat framework and putting customer happiness at the center
zhlédnutí 199Před 22 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about the heartbeat framework and putting customer happiness at the center on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by Jill Pavlovich, Senior Vice-President of Digital Shopping...
Martechipedia: Customer Journey Orchestration ( #CJO )
zhlédnutí 218Před 2 hodinami
Customer journey orchestration is an approach used by customer-centric enterprises to improve journey outcomes in real time by taking the most relevant interactions in the context of each customer’s goals and their overall experience. Customer Journey Orchestration platforms enable marketers to utilize multi-channel or omnichannel marketing techniques. Customer journey orchestration is essentia...
CX Quick Take: Measuring the quality of the customer experience
zhlédnutí 193Před 2 hodinami
Host Mark Slatin talks with Megan Burns of Experience Enterprises about measuring the quality of the customer experience on the latest episode of The Delighted Customers with Mark Slatin #podcast. In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies grow by prioritizin...
Quick Take: What it means to be customer-obsessed
zhlédnutí 196Před 2 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about what it means to be customer-obsessed on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by Jill Pavlovich, Senior Vice-President of Digital Shopping at Albertsons, they explore th...
Quick Take: The role of #experimentation in continual growth
zhlédnutí 183Před 4 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about the role of #experimentation in continual growth on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by a Jill Pavlovich, Senior Vice-President of Digital Shopping at Albertsons, th...
Quick Take: The role of ai in the multichannel #customerexperience
zhlédnutí 188Před 4 hodinami
Host Greg Kihlström talks with Jill Pavlovich from Albertsons Companies about the role of #ai in the multichannel customer experience on the latest episode of The Agile Brand with Greg Kihlström #podcast On this episode of The Agile Brand, host Greg Kihlstrom delves into the world of customer experience and retail. Joined by a Jill Pavlovich, Senior Vice-President of Digital Shopping at Alberts...
CX Quick Take: Creating simple but powerful ideas that will resonate with customers
zhlédnutí 191Před 4 hodinami
Host Mark Slatin talks with Megan Burns of Experience Enterprises about creating simple but powerful ideas that will resonate with customers on the latest episode of The Delighted Customers with Mark Slatin #podcast. In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies...
B2B Quick Take: Creating relevant messaging that resonates with an audience in #b2bmarketing
zhlédnutí 929Před 4 hodinami
Excerpt from the latest B2B Agility with Greg Kihlström podcast episode where Brian Rowley, #CMO at BrightSign talks with host @greg-kihlstrom about creating relevant messaging that resonates with an audience in b2b marketing and more. On this episode of the B2B Agility Podcast, host Greg Kihlstrom is joined by Brian Rowley, the CMO of BrightSign. They discuss the importance of relevance, agili...
#545: What it means to be customer-obsessed with Jill Pavlovich, Albertsons
zhlédnutí 706Před 4 hodinami
We are here in Nashville at Forrester CX Summit North America, and we’ve been hearing a lot about what it takes to create and sustain a great customer experience. And while there’s good customer experience, there are things that set aside the brands that say they prioritize their customers, and there are those that are customer-obsessed. Today we’re going to talk about what it means to be custo...
Quick Take: Transitioning from the military to a position in cybersecurity
zhlédnutí 12Před 7 hodinami
Host Greg Kihlström talks with Nakisha Dixon from Vercara about transitioning from the military to a position in cybersecurity on the latest episode of The Agile Brand with Greg Kihlström #podcast In this episode, we explore the global cybersecurity workforce and the challenges it faces in meeting the demand for skilled professionals. We discuss the innovative solution of leveraging the unique ...
CX Quick Take: The power of stories in guiding better #customerexperience
zhlédnutí 6Před 7 hodinami
Host Mark Slatin talks with Megan Burns of Experience Enterprises about the power of stories in guiding better customer experiences on the latest episode of The Delighted Customers with Mark Slatin #podcast. In this episode, host Mark Slayton welcomes back guest Megan Burns to the Delighted Customers Podcast. Megan, with over 20 years of experience, specializes in helping B2B companies grow by ...
B2B Quick Take: Finding the right partners as a #b2b company
zhlédnutí 10Před 7 hodinami
Excerpt from the latest B2B Agility with Greg Kihlström podcast episode where Brian Rowley, #CMO at BrightSign talks with host @greg-kihlstrom about finding the right partners as a b2b company and more. On this episode of the B2B Agility Podcast, host Greg Kihlstrom is joined by Brian Rowley, the CMO of BrightSign. They discuss the importance of relevance, agility, and fearlessness in the compe...
Quick Take: How companies can make a shift to considering more veterans for cybersecurity positions
zhlédnutí 17Před 7 hodinami
Quick Take: How companies can make a shift to considering more veterans for cybersecurity positions
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
zhlédnutí 2,8KPřed 7 hodinami
#91: The Science of Sticky Ideas: Crafting Memorable CX Strategies
Quick Take: Why veterans can be great candidates for cybersecurity positions
zhlédnutí 7Před 9 hodinami
Quick Take: Why veterans can be great candidates for cybersecurity positions
Quick Take: Effective strategies for recruiting veterans to consider cybersecurity positions
zhlédnutí 10Před 9 hodinami
Quick Take: Effective strategies for recruiting veterans to consider cybersecurity positions
B2B Quick Take: Prioritizing customer centricity in #b2bmarketing
zhlédnutí 2Před 9 hodinami
B2B Quick Take: Prioritizing customer centricity in #b2bmarketing
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
zhlédnutí 1,1KPřed 9 hodinami
#544: Looking to veterans for the next wave of cybersecurity experts with Nakisha Dixon, Vercara
B2B Quick Take: The importance of relevance agility and fearlessness in #b2b marketing
zhlédnutí 11Před 12 hodinami
B2B Quick Take: The importance of relevance agility and fearlessness in #b2b marketing
Quick Take: Best practices with collaboration between cx marketing and product teams
zhlédnutí 14Před 12 hodinami
Quick Take: Best practices with collaboration between cx marketing and product teams
One Amazing Thing About Medallia with Hadley Spadacinni
zhlédnutí 2,4KPřed 12 hodinami
One Amazing Thing About Medallia with Hadley Spadacinni
Quick Take: The importance of alignment between cx marketing and other teams
zhlédnutí 202Před 12 hodinami
Quick Take: The importance of alignment between cx marketing and other teams
#17: Relevance, Agility, and Fearlessness in B2B with Brian Rowley, BrightSign
zhlédnutí 993Před 12 hodinami
#17: Relevance, Agility, and Fearlessness in B2B with Brian Rowley, BrightSign
Quick Take: Creating a better #customerexperience through better communication
zhlédnutí 10Před 14 hodinami
Quick Take: Creating a better #customerexperience through better communication
Quick Take: How #technicaldebt perpetuates in an organization
zhlédnutí 9Před 14 hodinami
Quick Take: How #technicaldebt perpetuates in an organization
#543: Better Together: CX + Digital + Marketing with AJ Joplin, Forrester
zhlédnutí 1,2KPřed 14 hodinami
#543: Better Together: CX Digital Marketing with AJ Joplin, Forrester
CX Quick Take: Focusing a business book on those most likely to benefit from it
zhlédnutí 199Před 16 hodinami
CX Quick Take: Focusing a business book on those most likely to benefit from it
Quick Take: Fostering new kinds of #collaboration to deliver better #customerexperience
zhlédnutí 308Před 16 hodinami
Quick Take: Fostering new kinds of #collaboration to deliver better #customerexperience
Martechipedia: Return on Ad Spend (ROAS)
zhlédnutí 289Před 19 hodinami
Martechipedia: Return on Ad Spend (ROAS)
I'm all about enhancing customer loyalty, can't wait to hear tips on how to improve CX
Another great episode of The Delighted Customers Podcast with Mark Slatin and Megan Burns! #customerexperience
Employee experience is key to delivering exceptional customer service, looking forward to hearing more on the topic
Nice
The Trusted Guide Roadmap Masterclass sounds like a great opportunity for CX leaders seeking executive buy-in
Mark Slatin always has great insights on customer experience, looking forward to what he has to say in this episode
#CXstrategy is so important for business growth, looking forward to learning more about it
This episode sounds really interesting! Can't wait to hear about the science of making ideas stick with customers
Excited for the announcement of the Trusted Guide Roadmap Masterclass for CX leaders
Megan Burns seems like a knowledgeable guest with her years of experience helping BB companies grow
Customer obsession truly sets brands apart - great point made in this episode
Can't wait to implement some of these strategies in my own business
Greg is a great host, really driving the conversation forward
Subscribed and ready for more episodes of The Agile Brand!
This podcast episode is a goldmine of information for retail professionals
Such valuable insights on elevating customer experience in the retail sector
The discussion on omni-channel experiences is so relevant in today's world
Albertsons is setting the bar high for customer-centric brands
Loving this conversation about customer happiness and the heartbeat framework in retail!
Jill from Albertsons is dropping some serious knowledge on being customer-obsessed
The impact of customer journey orchestration on customer retention is fascinating to see
Great insights on how customer journey orchestration can enhance the overall customer experience
The importance of real-time interaction to improve customer journey outcomes is highlighted beautifully in this video
I appreciate the focus on customer-centric enterprises and their approach to customer journey orchestration
I'm definitely interested in learning more about customer journey orchestration after watching this video
The goal of creating a seamless buying journey and improving brand loyalty through customer journey orchestration is spot on
The idea of delivering personalized experiences to customers through customer journey orchestration is so crucial in today's competitive market
It's impressive how customer data is used across touchpoints and channels to design relevant marketing campaigns
I love how customer journey orchestration platforms help marketers utilize omnichannel marketing techniques effectively
This video really explains the concept of customer journey orchestration well
Another excellent episode of The Delighted Customers podcast, always a must-listen for anyone in the CX field
The combination of CX and employee experience in this conversation is intriguing, can't wait to hear more about it
It's great to see a podcast dedicated to discussing customer experience and employee engagement, these topics are so important for success
Wow, Megan Burns seems like a wealth of knowledge on customer experience! Excited to hear her insights on this podcast episode
Looking forward to gaining deeper insights into CX strategy and customer service through this episode
Customer loyalty and satisfaction are crucial in the business world, can't wait to learn more about enhancing CX strategy in this episode
I appreciate the focus on prioritizing customer needs for BB companies, it's an important aspect for sustainable growth
The Trusted Guide Roadmap Masterclass for CX leaders sounds like a valuable resource mentioned in this episode, definitely checking it out
Mark Slatin always delivers top-notch content on customer experience, looking forward to his conversation with Megan Burns
Can't wait to learn more about what it truly means to be customer-obsessed from this podcast
Kudos to the podcast for featuring such a relevant and insightful topic for today's retail landscape
Wow, love this episode discussing customer obsession in retail with Jill Pavlovich from Albertsons Companies!
The agile brand concept is intriguing, especially when applied to customer-centric strategies
This episode is a must-listen for anyone in the retail industry looking to elevate their brand's customer experience game
Jill Pavlovich brings valuable perspectives as the Senior Vice-President of Digital Shopping at Albertsons
Greg Kihlstrom is a great host, really digging into the world of customer experience
Excited to gain insights on creating exceptional omni-channel experiences from this podcast
Customer obsession vs customer prioritization - a fascinating topic to explore
Thanks for sharing this valuable content, looking forward to tuning in!
Can't wait to hear the strategies and tips discussed in this episode