CX Quick Take: Focusing a business book on those most likely to benefit from it

Host Mark Slatin talks with Horst Schulze, Founder and former President of Ritz-Carlton about focusing a business book on those most likely to benefit from it on the latest episode of The Delighted Customers with Mark Slatin #podcast.
On this episode of the Delighted Customers Podcast, host Mark Slayton welcomes Horst Schulze, a renowned leader in the hotel industry. Schulze's innovative teachings have transformed the landscape of service and hospitality. Listeners can expect to gain valuable insights and wisdom from Schulze's vast experience. Plus, an exciting announcement is made about the Trusted Guide Roadmap Masterclass for CX leaders seeking to enhance their skills. Tune in for an inspiring conversation that delves into the world of customer experience and hospitality.
#cxstrategy #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

[@dimka4818]

Thank you, Mark Slatin and Horst Schulze, for sharing your knowledge and insights with us!

[@Kattar_hindu_gamer12]

The passion for creating delighted customers shines through in this conversation

[@artemkabeats4346]

Mark Slatin is a great host, leading the conversation with Horst Schulze seamlessly

[@SergeyProdanov]

The blend of wisdom and practical tips in this episode is truly inspiring

[@NazarPavlov-p3v]

Wow, Horst Schulze's insights are truly invaluable for anyone in the service industry!

[@user-xr8tk9vi5k]

Schulze's expertise in hospitality is evident in every word he speaks

[@1family-boom1]

This podcast episode is a must-listen for anyone interested in customer experience strategy

[@2AMAddictz]

I'm looking forward to implementing some of Schulze's teachings in my own business

[@user-ym5jf2dh6z]

I can't wait to learn more about the Trusted Guide Roadmap Masterclass - sounds like a fantastic opportunity for CX leaders

[@onlymoneyvideos]

The focus on those most likely to benefit from the business book is a refreshing approach