CX Quick Take: Three use cases for employee experience improvements

Host Mark Slatin talks with James Killian of HSD Metrics about misconceptions about three use cases for employee experience improvements on the latest episode of The Delighted Customers with Mark Slatin #podcast.
Tune in to the Delighted Customers Podcast on the Agile Brand Network with host Mark Slatin. Discover insights and practical tips to empower leaders in delighting customers. Learn about the Trusted Guide Roadmap Masterclass for CX leaders struggling with executive buy-in, offering proven frameworks and a four-step model to enhance your CX strategy. Visit empoweredcx.com for more information.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

[@Magel1977]

This podcast seems like a must-listen for CX leaders!

[@makson894]

Mark Slatin always has great guests on his podcast, looking forward to this episode!

[@zekeexchange2089]

Excited to learn about the three use cases for employee experience improvements on this podcast

[@user-fj3ln7oy1s]

Customer centricity is crucial, looking forward to gaining more insights on this topic

[@tatianaandreeva5549]

CX strategy is key for business success, looking forward to hearing practical tips

[@NazarPavlov-p3v]

Employee experience is so important, can't wait to hear the insights shared

[@user-tg9cn2hj7q]

Employee engagement is a hot topic, excited to learn more about it

[@user-qw6ew3em2r]

The Trusted Guide Roadmap Masterclass sounds interesting, definitely need to check that out

[@asv4613]

Improving customer loyalty is always a focus, can't wait to hear how employee experience ties into that

[@user-oi3yl3fn1u]

Can't wait to hear what misconceptions are discussed with James Killian about employee experience improvements!