What is Employee Experience? | Jacob Morgan
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- čas přidán 2. 01. 2023
- Many organizations use employee engagement and employee experience interchangeably. But that’s wrong!
Employee engagement is the short-term cosmetic changes organizations make to improve how they work.
Unfortunately, these things make the organization look better but have little impact on how it actually performs.
Employee experience, on the other hand, is the long-term redesign of the organization.
Employees help shape their experiences instead of simply having them designed by the organization.
Employee experience is the intersection of employee expectations, needs, and wants, and the organizational design of those expectations, needs, and wants.
#futureofwork #leadership #employeeengagement #employeeexperience
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Jacob Morgan is a keynote speaker, best-selling author, and futurist. He explores how the world of work is changing, what the future of work is going to look like, and we need to do to prepare. To work with Jacob or have him speak at your event visit TheFutureOrganization.com
Wow. Such a valuable session. Thank you
Space, Technology and Culture to stand for Employee Experience, hm?! True, those factors are there, but to claim with so much "passion" that those create Employee Experience 100%, well, no.
Our experience exists between two extremes: worst case scenario and ideal scenario with an infinite set of options in between the two.
Simon Wardley used five elements: Purpose, Landscape, Climate, Doctrine & Leadership.
Chip Conley uses three growth pyramids with a heart process between those: Employee, Customer, Investors.
Business/Change maturity levels, Maxwell's 5 Leadership levels etc affect evolve our competencies, confidence, capacity, capabilities and so on.
At any point in time we value: relevance, clarity, transparency, mastery, alignment, connection, organisation, structure, flow, elimination of constraints/creating leverage, frequent finishing/sense of achievement, support in terms of quality, safety, risk, trust, respect etc.
I read your book, “Employee Experience Advantage” that tremendously helped me with my Master’s thesis in HRM. Thank you, Jacob Morgan!
So cool thank you!
For me culture is about living the values so I am confused about your definition of space. Care to share where you base your 30% 30% 40% data from?
This came from my book, the employee experience advantage
DO YOU EVER GET ASKED TO SHARE YOUR HANDS-ON EXPERIENCE MANAGING A LARGE ORGANIZATION'S EMPLOYEE EXPERIENCE AND WHAT THE RESULTS WERE AND HOW THEY WERE MEASURED?
I don't manage a large organization but I work with many of them to help them create better leaders and experiences for their people.
Hey Jacob, thank you for this! I totally agree with the points discussed. I'd love to deliver a version of this in my upcoming employee experience talk. Please allow me to borrow the equation, which I will expound using my own understanding.