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The KAM Coach
United Kingdom
Registrace 29. 11. 2016
After clocking in 20+ years of key account management, I'm here to give you the real scoop - the triumphs, the trials, and yes, the occasional trainwrecks! Here on this channel, I'll guide you through the art of forming robust relationships with top-tier decision-makers and influencers, turbocharging client revenue, and trimming down churn rates.
But there's more - it's about crafting a fulfilling career in key account management that you'll genuinely be passionate about.
Consider me your loyal sidekick, here to empower you to rise to the ranks of top key account manager.
Whether you're a newbie getting your feet wet or a veteran account management pro, rest assured, I've got your back!
So hit that subscribe button and come join my CZcams tribe - we're about to embark on an exciting, knowledge-driven adventure!
Warwick
The KAM Coach
/u/warwickabrown
But there's more - it's about crafting a fulfilling career in key account management that you'll genuinely be passionate about.
Consider me your loyal sidekick, here to empower you to rise to the ranks of top key account manager.
Whether you're a newbie getting your feet wet or a veteran account management pro, rest assured, I've got your back!
So hit that subscribe button and come join my CZcams tribe - we're about to embark on an exciting, knowledge-driven adventure!
Warwick
The KAM Coach
/u/warwickabrown
Account Manager SOS: Your Action Plan for Handling 100+ Accounts 🎙️ The KAM Club Podcast
Ever feel like you're drowning in a sea of clients with no way out? In this episode, we'll reveal surprising strategies to turn that chaos into control and even find time to be proactive.
Discover game-changing tips that will help you prioritize, streamline communication, and leverage technology to manage your client portfolio efficiently. Transform chaos into control and find time for proactive account management.
🔖 IMPORTANT MOMENTS
0:00 - Introduction
0:35 - Managing large client portfolios
1:13 - Prioritization of accounts
3:30 - Streamlining communication
6:46 - Setting boundaries for response times
13:58 - Leveraging technology
15:55 - Using AI for meeting notes
16:28 - Being proactive
20:05 - The KAM Club membership
20:46 - Conclusion and resources
---------------
🔥KEY TAKEAWAYS
- Common issue: Account managers handling too many accounts.
- Key strategy 1: Prioritization - categorize clients based on potential revenue, risk of churn, and strategic importance.
- Key strategy 2: Streamline communication - implement a communication cadence and use standardized email templates.
- Key strategy 3: Leverage technology - use tools like TextExpander, Harper.AI, and Fathom for efficiency.
- Key strategy 4: Set boundaries - define working hours and response windows to manage client expectations.
---------------
📚 RESOURCES
Stephen Covey's "First Things First": amzn.to/4cABO09
TextExpander: textexpander.com/
Harper.AI: harpa.ai/
Fathom: fathom.partnerlinks.io/dwcaqh5wuxe0
Inoreader: www.inoreader.com/
Business Trends List on X: x.com/i/lists/810903767604293632
Show notes: tkcpodcast.com/041
---------------
✅ JOIN OUR COMMUNITY
- Subscribe to stay updated: youtube.com@kamcoach/?sub_confirmation=1
- Join The KAM Club: www.thekamclub.com
- Read my newsletter 'Account-Minded': news.thekamcoach.com
- Listen to The KAM Club podcast: tkcpodcast.com
- Be the first to know when I release a video: t.me/thekamclub
---------------
🎁 LOOKING FOR A GIFT (FOR YOURSELF OR SOMEONE ELSE)
I've handpicked a list of the best gifts for the professional in your life who has everything. I've also curated some of my favourite business and career development books. Check out the list on Amazon at www.amazon.com/shop/accountmanagertipsbywarwickbrown
---------------
👋 CONNECT WITH ME
📍 LinkedIn: linkedin.com/in/warwickabrown
📍 TikTok: www.tiktok.com/@thekamcoach
📍 Twitter: warwickabrown
---------------
📞 CHAT WITH ME mytkc.net/chat
I'm a key account management evangelist building simple systems that help busy key account managers get better results. I offer coaching, training and consulting, so why not grab an obligation-free call and learn more about how I can help you?
---------------
🏅 SPONSOR THE CHANNEL
Are you interested in sponsoring this channel? Learn more about my sponsorship packages at mytkc.net/sponsor
---------------
🤔 GOT A VIDEO SUGGESTION? amtip.co/videoidea/
Have you got a great idea for a video I should make? I'd love to hear from you. Just fill in this form and it'll drop right into my content calendar.
I'll give you a shout, too, if it gets filmed.
---------------
☕ WANT TO BUY ME A COFFEE? www.buymeacoffee.com/warwickabrown
If you'd like to support my content creation mission on CZcams but aren't ready to dive into one of my programs, why not buy me a coffee? I'm so happy you enjoy my videos and find them helpful. I want to keep creating so I can use the caffeine!
---------------
NOTE: The video and description may contain affiliate links. If you click on a link, I may receive a commission. Money earned helps to support my channel.
---------------
Discover game-changing tips that will help you prioritize, streamline communication, and leverage technology to manage your client portfolio efficiently. Transform chaos into control and find time for proactive account management.
🔖 IMPORTANT MOMENTS
0:00 - Introduction
0:35 - Managing large client portfolios
1:13 - Prioritization of accounts
3:30 - Streamlining communication
6:46 - Setting boundaries for response times
13:58 - Leveraging technology
15:55 - Using AI for meeting notes
16:28 - Being proactive
20:05 - The KAM Club membership
20:46 - Conclusion and resources
---------------
🔥KEY TAKEAWAYS
- Common issue: Account managers handling too many accounts.
- Key strategy 1: Prioritization - categorize clients based on potential revenue, risk of churn, and strategic importance.
- Key strategy 2: Streamline communication - implement a communication cadence and use standardized email templates.
- Key strategy 3: Leverage technology - use tools like TextExpander, Harper.AI, and Fathom for efficiency.
- Key strategy 4: Set boundaries - define working hours and response windows to manage client expectations.
---------------
📚 RESOURCES
Stephen Covey's "First Things First": amzn.to/4cABO09
TextExpander: textexpander.com/
Harper.AI: harpa.ai/
Fathom: fathom.partnerlinks.io/dwcaqh5wuxe0
Inoreader: www.inoreader.com/
Business Trends List on X: x.com/i/lists/810903767604293632
Show notes: tkcpodcast.com/041
---------------
✅ JOIN OUR COMMUNITY
- Subscribe to stay updated: youtube.com@kamcoach/?sub_confirmation=1
- Join The KAM Club: www.thekamclub.com
- Read my newsletter 'Account-Minded': news.thekamcoach.com
- Listen to The KAM Club podcast: tkcpodcast.com
- Be the first to know when I release a video: t.me/thekamclub
---------------
🎁 LOOKING FOR A GIFT (FOR YOURSELF OR SOMEONE ELSE)
I've handpicked a list of the best gifts for the professional in your life who has everything. I've also curated some of my favourite business and career development books. Check out the list on Amazon at www.amazon.com/shop/accountmanagertipsbywarwickbrown
---------------
👋 CONNECT WITH ME
📍 LinkedIn: linkedin.com/in/warwickabrown
📍 TikTok: www.tiktok.com/@thekamcoach
📍 Twitter: warwickabrown
---------------
📞 CHAT WITH ME mytkc.net/chat
I'm a key account management evangelist building simple systems that help busy key account managers get better results. I offer coaching, training and consulting, so why not grab an obligation-free call and learn more about how I can help you?
---------------
🏅 SPONSOR THE CHANNEL
Are you interested in sponsoring this channel? Learn more about my sponsorship packages at mytkc.net/sponsor
---------------
🤔 GOT A VIDEO SUGGESTION? amtip.co/videoidea/
Have you got a great idea for a video I should make? I'd love to hear from you. Just fill in this form and it'll drop right into my content calendar.
I'll give you a shout, too, if it gets filmed.
---------------
☕ WANT TO BUY ME A COFFEE? www.buymeacoffee.com/warwickabrown
If you'd like to support my content creation mission on CZcams but aren't ready to dive into one of my programs, why not buy me a coffee? I'm so happy you enjoy my videos and find them helpful. I want to keep creating so I can use the caffeine!
---------------
NOTE: The video and description may contain affiliate links. If you click on a link, I may receive a commission. Money earned helps to support my channel.
---------------
zhlédnutí: 281
Video
10 Key Account Management Best Practices That Will Make You the MVP
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Are you struggling to turn your key accounts into true partnerships? Discover 10 key account management best practices that will transform your client relationships. Whether you're new to key account management or looking to elevate your game, these actionable tips will help you build stronger, more profitable client relationships. Don't miss out on these game-changing insights! CHAPTERS 00:00...
Key Account Handover: Dealing with a Founder Who Won't Let Go 🎙️ The KAM Club Podcast
zhlédnutí 257Před 3 měsíci
Are you a key account manager eager to dive into managing your clients, but find yourself blocked by a founder who won’t hand over the reins? This episode is tailor-made for you. Join us as we explore effective strategies to navigate this tricky transition and gain the independence you need to lead. 💡 WHAT YOU'LL LEARN 00:00 Introduction Why it's a problem when founders won't hand over their cl...
Trust-Building from a Distance: Simplified CRM Strategies for Key Account Managers
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Ever wonder how you can build trust with clients you rarely meet in person? This episode unveils simple CRM strategies that key account managers use to create strong, trustworthy relationships, even from afar. Tune in to learn how you can too! Chapter Markers: 0:00 - Introduction to the Big Changes in 2024 0:45 - The Turning Point: Becoming Visible 1:37 - Starting the Blog and Personal Brandin...
How I Went from Invisible Employee to Business Owner in Just 2 Years *and what's changing in 2024*
zhlédnutí 420Před 7 měsíci
🌟 Embark on a Journey of Transformation with Me! 🌟 Are you ready to redefine your career path? Dive into my story of evolving from a behind-the-scenes account manager to a thriving business owner. But this isn't just about my journey; it's about unlocking your potential. In this video, you'll discover strategies and insights that can catapult your career to new heights. 🔥 Why Watch? - Uncover t...
How to Transform Client Relationships Overnight with Effective Discovery Questions
zhlédnutí 925Před 9 měsíci
Take your client relationships to the next level through masterful discovery skills. Learn how to craft probing questions, uncover pressing needs and hidden motivators, and turn insights into winning strategies. CHAPTERS: 0:00 Intro 0:24 The Power of Discovery 1:12 Crafting Your Questionnaire 1:54 Pro Client Questionnaire Tips 2:20 Conducting Discovery Meetings 3:06 Translating Insights into A...
Month One Magic: How to Ace Your First 30 Days as a Key Account Manager
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Starting a new KAM role? You can’t just wing it - your first 30 days are crucial for long-term domination. In this video, discover the exact game plan to absolutely crush it from day one, including: ✅ 00:00 Demystifying your new KAM responsibilities ✅ 01:12 Historical analysis to unlock account insights ✅ 01:28 Forging partnerships across internal teams ✅ 01:39 Setting SMART 30-day goals (and l...
How to Sell To Procurement 🎙️ The KAM Club Podcast
zhlédnutí 294Před 9 měsíci
Selling to Procurement? Here's How to Grab Their Attention and Land the Deal ✅ Procurement holds the purse strings. So if you want the sale, you need to sell to them. But how do you get past the gatekeepers and influence the decision? In this episode of The KAM Club, host Warwick Brown lets you inside the procurement mindset. Discover proven tips to avoid sounding salesy and actually collaborat...
Craft the Ultimate KAM Toolkit With Me - A Live Course Creation Adventure!
zhlédnutí 362Před 9 měsíci
Ever wanted to be part of something ground-breaking? Now's your chance! Dive into the world of Key Account Management like never before. Join me on a live adventure as we craft 'The KAM Essentials Toolkit' together. Your insights, your feedback, your participation-it all shapes this course into the ultimate KAM resource. Watch as we tackle real-world challenges, share expert knowledge, and turn...
Is It Time We Ban Meetings? 🎙️ The KAM Club Podcast
zhlédnutí 126Před 9 měsíci
Sick of Endless Pointless Meetings? This Company Banned Them. ⛔ We've all suffered through meetings that waste time and kill productivity. But one company said enough is enough and banned internal meetings altogether! In this episode of The KAM Club, host Warwick Brown explores how TheSoul Publishing threw out meetings in favor of Slack, wikis, and project tools. Could implementing some of thei...
The Business of Expertise 🎙️ The KAM Club Podcast
zhlédnutí 163Před 9 měsíci
Tired of Clients Ignoring Your Advice? Learn How to Get Them Listening. In this debut episode of The KAM Club, host Warwick Brown shares his frustrations with clients ignoring recommendations and instead hiring expensive consultants. He outlines proven techniques to transform yourself from a vendor to a trusted advisor. Get strategies to have more strategic conversations and establish credibili...
Building the Ultimate Tech Stack for Sales and KAM: Expert Advice
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Step-by Step Guide to Building Strong Client Relationships with Key Accounts 📝
zhlédnutí 24KPřed rokem
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Happy New Year! Let's Crush Those Goals Together!
zhlédnutí 252Před rokem
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A Day In The Life of a Key Account Manager: What They Really Do (By Someone Who Knows)
zhlédnutí 28KPřed rokem
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How To Write An Awesome Meeting Agenda (Tutorial & Template)
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Decision-Making Demystified: How to Get Clients to Act Now!
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How to Deal with Another Key Account Manager's Mess at Work
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Embracing Failure Motivation in Key Account Management with Phil Bourne
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What to Do When You Lose A Client? How to Fix a Broken Relationship
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i want to make it look like you introduction video… when you explained how people read faster then they talk… how can i make my text look like that appearing while i read it
Hi Luis, I created that text animation in Adobe After Effects. So you won't be able to replicate that easily in presentation software like PowerPoint. There are still lots of nice animations available and you can even combine them. If you want to learn more about animating your images and text, then check out this article - slidemodel.com/powerpoint-animation/?srsltid=AfmBOoo0A8AHm9SVAvIh-ZxMuCH9IJIQdNrvrsyFl_vFlqqZV0R0Muly
Great content. Love it
Appreciate it! Glad you enjoyed it! More on the way this week!
The link to download the account plan template does not work. I have entered my info and the button does nothing.
Sorry about that - I've fixed it now - you can try again at www.thekamcoach.com/lp-one-page-key-account-plan-template/
How do you deal with burnout? I'm struggling to deal with my internal team and my clients at the same time.
Hi Maria - I sympathise - and I've been there! I actually haven't done a video about this so I'll add it to the list. But I HAVE recorded a few episodes of The KAM Club Podcast that might help: 🎧 How Key Account Managers Can Overcome Internal Conflict 🎧 Top 10 Ways Key Account Managers Can Avoid Overwhelm at Work 🎧 25 Problems That Stop Key Account Managers From Doing Their Job 🎧 Can't Keep Up? 15 Ways to Simplify Your Work Just search "The KAM Club" or these episode titles in your favourite podcast app and you'll find them.
Awesome! Well Explained. Would be watching more of your videos to learn more about key account management. I am going to start my career in Key Account Management soon. Need Your help and Guidance in the same.
Thank you so much for your kind words! I'm thrilled to hear that you found the video helpful. Congratulations on starting your career in Key Account Management! It's a fantastic field, and I'm excited for your journey ahead. Feel free to reach out anytime you need guidance or have questions-I'm here to help. Keep learning and stay positive. You've got this!
Fantastic exchange of insights
Glad you liked it - it's one of my favourite interviews I've done. Phil has been there and done that and I loved his ideas and how frankly he shared them!
How to deal with an employer providing key account management as the designation, expecting the employee to cater all the roles and responsibilities of the designation also in lncluding exclusive sales targets and sales roles and responsibilities and not paying enough even for one role. I need an assistance on this. Please help
I'm sorry to hear about your challenging situation. It sounds like you're facing a tough set of expectations. For a more in-depth approach and tailored assistance, I recommend checking out The KAM Club. We have a comprehensive course on feedback, setting boundaries, and offer 1:1 coaching to help you build a customized game plan. I'm here to help you navigate through this! Stay strong. Check out details at www.thekamclub.com/
What about of an accounting clerk
Hi - I'm afraid I don't know much about this role - my expertise is in key account management.
"Sales people won the clients, kam kept them." Im doing both 😒
Yikes! That's a big job - so difficult to balance bringing in new leads and closing deals with keeping existing clients happy - I don't think this is sustainable long-term. I might do a video about this as I come across this a lot! Hang in there.
"speed doesnt matter. Forward is forward. Okay?" Wish my boss know that. Thanks, master!
I totally understand your frustration. Managing unrealistic expectations can be so challenging. One quick tip is to have an open conversation with your boss about setting realistic timelines and prioritizing tasks. Sometimes, sharing your perspective can help in finding a better pace. Keep pushing forward-every step counts
I have been working at a company for 2.5 years now and one of the AM's has had to resign due to personal reasons and there is an opening. I know all the software we use, I am good at solving problems and like order and analysis. I don't have any direct sales experience. Should I apply for the role?
Absolutely you should. I always say there's a long way from applying for a job to getting an offer and accepting it, so why talk yourself out of it? You'll have an advantage as an internal candidate who's familiar with the business and the product, plus skilled at problem solving - which is a quality clients are looking for in the account managers. So I say GO FOR IT!!!
template is not free......it is 14.99......bit dishonest no?
Hi there. The template is free, if you signed up at www.thekamcoach.com/lp-90-day-plan-template/ then it should already be in your inbox. It's an excel template with about 60 pre-populated and formatted actions for your first 90 days. I've had thousands of people download it. You will get a note about upgrading to the expanded 90 day plan (with about 400 actions) but that's entirely optional. Sorry if there was any confusion.
A role has opened up in my employer for this role and while I don't have any sales experience I have the other qualities required of the role. Should I take the punt?
Absolutely, you should go for it! I always say that there's a significant gap between applying for a job and receiving and accepting an offer, so why count yourself out? As an internal candidate already familiar with the business and the product, you have a distinct advantage. Your problem-solving skills are exactly what clients seek in account managers. So, take the leap and apply! If you need any help during the interview process, feel free to schedule a coaching call with me at (mytkc.net/powerhour) or check out The KAM Club (www.thekamclub.com). I host open office hours every Tuesday and Wednesday for members, where you can get personalized guidance.
I'm a new account manager and this is VERY helpful! Screenshot the list 🎉🎉🎉
Glad it was helpful! I think it's a good reminder of where we SHOULD be spending our time and that list is great way to refocus when you find yourself distracted by things that don't really add value (or doing other people's work for them!! A pet peeve of mine!)
@@kamcoach I couldn't agree more! THANK YOU!
I couldn't agree more! Relationship, relationship, relationship. 3 wide and 3 deep in each account is a good goal.
@craigjewell6230 I love that idea of 3x3 as a relationship goal. And if you're looking after a key account, engaging with 9 stakeholders isn't to much to manage. Could be 3 people from finance, 3 people from operations and 3 people from procurement for example? Is that the idea? I'm definitely going to borrow that strategy! Thank you!
Wow, great tips on the major account management profession, I saw some references such as the book Challenging Sale in your speech. Congratulations on the work! Hugs from Brazil
Thanks so much Diego! I'm glad you liked the video. You know I've only skimmed through the Challenger Sale, but you've reminded me I need to go back and read it properly!
❤
🙏
I LOVE THIS !!
I'm so glad. There's a lot of things on the list that don't get talked about much but show what a busy (and important) job account management really is.
I paid the $$ and downloaded this as I wanted a 1-page acct key acct plan template for my team to use. It's a bit of a faff really. The template when exported is not 1 page, more like 30 pages on PDF? There really isn't a 1-page template. Unless I'm missing something. But the whole process was pointless in the end. The link takes you to a domain hosted in Somalia?? Please tell me I'm missing something.
Hey @paulmcgilly747 I just realised the link went through to the wrong template. I've refunded your purchase. Here's the correct link for the one page template www.thekamcoach.com/lp-one-page-key-account-plan-template/
Everything look fantastic but what about ad hoc task, in business everything change constantly, so i think that normally KAM could not plan their day to be sure with that on 100%
You're right; there's always some unpredictability in any job, including being a key account manager. While it's impossible to plan every minute, I try to make sure unexpected tasks still fit into the main focus areas of our role. For example, if your boss asks you to do something last minute, that could fall under "Internal Alignment". But if a task doesn't seem to fit anywhere, it be worth considering if it's really your job or if someone else should handle it. Thanks for your comment!
The bottom one looks better ig
I agree with you?
This is great. Do you have something like this for an Account Profile?
What information are you wanting to capture. Most companies have a CRM for the account details. I do have a general template that's part account plan, part account profile - and it's available inside my community The KAM Club www.thekamclub.com
just wanna ask about key account specialist? thank you
im on it , ty for your content
Awesome!! Hope it goes well!
Really great content
Thank you! I appreciate that so much!
Such a good video. Thank you very much!
You are very welcome. Glad you found it helpful.
Thank you for sharing this gold!
So much good stuff in Phil's interview - so many people have messaged me to say they got value from it, and I'm glad you're one of them.
Dude you need to do sake movements and everything when you compare things did you even pay attention in science when learning about experiments you can only change 1 variable
This wasn't a full test of the camera. I only looked at one variable - the lights. And tested them on or off. (plus I ain't no scientist!) 😉
Thanks for this very helpful
You're welcome! Getting those client relationships off to a good start (and continuing to nurture them) so I'm glad this video was helpful for you.
I agree with this, and have been on a very similar journey myself! I was shocked when one of my bosses suggested I *didn't* spend a lot of time learning the ins and outs of my team's work, but in hindsight she was right 👍
Thanks for the comment! It’s good advice not to get lost in the team's tasks. It can distract from big-picture stuff and set wrong expectations. I’ve been there, tried to help, and actually made things worse. It me it's better to enable the team than do the work for them. Really appreciate you sharing!
Amazing video!! Love your straightforward and informative style of communication!
Thanks so much! I try to keep the videos to the point and actionable -so I'm glad it resonated with you.
This is sooooo helpful! Many thanks
Glad it was helpful! My new motto is "no agenda, not attenda"
Hi, it was a very nice. It will Help a lot to understand how A KAM can utilise his/her day properly
Yes, definitely. I thought it would be useful to break down a typical day - turns out KAMs have a lot to do!
I found your account and I can't stopping watching your videos. Great work!
Awesome! Thank you! Glad you found me and hope you're enjoying the video library! More on the way soon.
Do you edit or not
No editing except for the split screen and the text to show which camera was which
Thanks
You are welcome! Hope the tip comes in handy.
this was brilliant, thanks for sharing!
Glad you enjoyed it! There are definitely some easy ways to learn about your clients that don't take a lot of time and effort buy can give you tremendous insights. Let me know if you have any suggestions of your own - I'd love to hear them.
C920 all the way, it might perform worse at low light but it gives way more natural light to the face and if you use the cam for streaming etc. then you'll have decent light setup anyway.
Oooh controversial! Haha. I was very happy with the C920 - but the low light performance was an issue for me. Since then I've picked up some Elgato key lights - so maybe I didn't need a new web cam - I just needed better lighting!!
@@kamcoach that's totally fine, not everybody has money for nor likes having decent lighting shining on their face for hours on end lol. Each cam has their own ups and downs 😊
Thank you for this quick tip - it was exactly what I needed!
Glad it was helpful! Took me a long time to realise how this was done so I'm happy to pay the tip forward!
What is Senior Account management ?? Is it related to accounting??
For me, senior account management usually means you look after more strategically important clients, bigger more complex clients, and those with more growth opportunities. Where your experience and accomplishments will help you lead these accounts effectively. It's not just about how LONG you've been an account manager. No it's not related to accounting, it's related to key account management. Hope that helps.
@@kamcoach thanks for the help
Brilliant. Thx very helpful
I'm so glad you found it helpful. A little preparation goes a long way.
Been an SDR for a year & a half. Starting my AM role at start of Q2. Look forward to learning from this channel!
Congratulations and welcome the the account management family. I'm excited for you. What are you most looking forward to in the new role?
There is an easier way to do this I think...Have all your bullet points in one text box (that way you don't have to worry about getting the spacing of the text boxes right). Highlight all the text in the box and select 'appear' in the animations tab. Little number 1s will appear on all the text. On the right hand side of the animations tab there is a is a drop down for when the animation should start, change it to 'On click' or after previous and set the length of the delay. The little 1s will turn into sequential numbers and when you view the animation it will appear line by line 🙂
Hi @deba8405, Yes, there's definitely an easier way. I created a short update video pinned with this alternative. Thanks for sharing!
After giving my email there is no access to the template you are talking about!!!
Hi Thomas, I had some email issues last week. Should be fixed now, but if it doesn't work, send me an email to hello@thekamcoach.com
Hey Warwick! I love the content. Been an AM for about 8-10 years and slowly transitioning into a more management focused role. Do you have any content recommendations for Directors of Account Management? Thanks!
@user-we1yo6ve2h Actually I've not done much content on leading an account management team but really should! I'll get some stuff out either here or on the podcast soon. I do have a workshop inside my membership community The KAM Club. The course covers managing key account managers that covers things like setting the right goals and expectations, hiring great people, giving clear instructions and feedback, being flexible in a changing environment-these are all essential to managing your team. You can learn more at www.thekamclub.com/
On
Lights on is definitely better. I have a pair of the Elgato Keylight Air amzn.to/4bpZV0q
I like the content man. Subscribed!
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