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Thanks so much! Appreciate the feedback, follow along the main channel we have so many videos to help you! And if you have any specific questions drop them in the comments I always get back to you ❤

sure thing! what are your key concerns/questions?

Hey! not sure exactly what's happening but you should be able to integrate before any orders are placed. Your best bet is getting in contact with Faire themselves, if it's a system issue it's not something I can help with but their support is pretty good when you already have an account :)

If you have any access to your account, try and get in touch with support. They are very difficult to get a hold of these days due to how large they have become, it's not something we have access to helping with I am afraid, although we have done very well on the channel we are also just another brand like you!

Hey! as much as I wish I knew about this side of it, they keep this side of the business very closed off so we have no way of knowing why your account was suspended. My advice is this: 1. Review their terms and conditions, see if you did breach anything obvious 2. keep contacting them/re-applying by any means they have available. If you have any level of access to your account try and get in touch with support

They are expensive shipping labels! Is your product quite heavy? So if you have opted into Insider Shipping (think it's just USA at the moment) that means you are offering free shipping to insiders, Faire pays for free shipping to non faire direct customers. We do it so that customers get free shipping if they spend over £200 (UK orders), you can set this in your promotions tab, we recommend doing that tbh it helps boost your AOV up a bit, and wholesale customers expect to pay for shipping on smaller order usually. You basically want to be paying shipping on orders when they make sense to you size wise - our product is very light so a bit easier for us. Does that answer your question? Let me know if you have any follow up

@@CandidFounders Hey! Thank you for getting back to me! I am a little confused, what exactly should I do? Get off Insider Shipping? What exactly did you want me to do with the promotions tab? So sorry just so confused! 😅

My product is semi- heavy, they are 15 ounces each item, not too bad right? But I'm sorry for the last message, I am just genuinely confused on what exactly to do! 😅

@@vanessaolortiga49 We think staying part of insiders is good for being boosted in the algorithm, but it depends on how many orders you are getting as part of insiders so you just need to test it out and if it's becoming too expensive for you you need to change - only you can say what's too expensive for you and your margins. And defs add a promotional tier in for free shipping over a certain amount. All of this is dependent on your margins so make sure you know those and what you can afford to do. Sorry for generic advice but it's hard to go exact without knowing the exact ins and outs of your product and margins

Definitely reply publicly! Shows you are engaged to anyone else reviewing the page. Only need to speak with them directly if resolving a bad review :)

Hey! not something I have come across before, your site should be active already if you are able to add products to it. you will have to contact faire support directly from your portal if you can't find the button for it, sorry I can't be of more help

Hey - you will need to get in touch with Faire directly, this isn't something I can help with. They will have support contacts on their website but I know it's difficult getting in touch when you aren't a customer. Try re-applying through our referral links every couple of months as well

@@BuildStrongHappyFamilies hey yes faire does all of this for you if someone signs up for exclusivity. But they have to be a part of the programme for it to work. Retailers in that postcode can still see your products but they can see you have exclusivity switched on for their area and they won’t be able to purchase. If you want retailers to have exclusivity just lower the minimum to something fairly achievable. We’ve set ours at £3k a year so they have to be selling a decent amount of block off their post code to others

@@themusicofvannah SO GLAD

Usually you cannot white label goods through Faire - so you wouldn't be able to replace any branding or packaging with your branding and packaging, that's the key difference between wholesaling and white labelling. However I am sure there brands on Faire set up in this way regardless but you would need their permission to market the goods in this way, as a whole its banned on Faire to do this so if a retailer sees you doing this with their goods without permission they can report you to Faire.

Got it! Thank you very much for the response.

@@juliagmp You're welcome :)

glad you think so ! :)

@@HayleyRiley-y1s hello! I’m afraid not yet, I wish I had! We don’t have them in uk yet and they’re still in beta in US. If you’re just starting I recommend really pushing to generate your own leads and sales - teach the algorithm that people want to buy your product. I can imagine paid ads work if you have deep pockets but I don’t know anything more about them to say anything with confidence - yet!

@@rebelandsiren hello! Omg amazing so glad you like them, and thanks for taking the time to feedback what’s useful for you and what questions you have - it gives us ideas too! We recommend Klayvio for B2B and b2C. It’s much easier than other emails to make pretty ones. The templates you downloaded were actually done on hubspot and I think we made it harder for ourselves doing that. I’ll do a separate video on it but a few key things: 1. Stick to your key brand guidelines like font and colours, keep it simple 2. This is not B2C so doesn’t need to be all singing all dancing, it needs to feel like your brand and add value to the business owner reading it 3. Canva is your friend! If you need to make any graphics or headers canva is excellent for this

@@CandidFoundersis there a video or something you recommend about how to use klaviyo for cold emailing? I’m so confused and have been trying to figure it out all day haha

No worries so glad you’re finding them useful! Absolutely - I’ll see if I can pull together enough for a whole video but the main headline is I’d filter your abandoned checkout (modified in last 7 days) once per week and then send them a simple faire message that says hey I can see you have items in your cart is there anything I can help with? Keep it simple, it’s not pushy, see how it goes for you :)

as always you're very welcome ☺

woo!! good luck :)

@@CandidFounders Yeeaahh! I'm on a waiting list. I thought l would have way more questions from them. How long does it usually take to get THE answer?

@@julienetostes-kurz4114 they are swamped so some people are just not hearing back at all at the moment, they recommend to re apply every couple of months, depending on your product category it's taking a long time for some products to get on because the market is so saturated. more unique products it's a bit faster!

glad you liked it!

Yeah I we message customers A LOT on our accounts and also clients accounts and hardly ever get responses. Same goes for emails. These are busy people they likely won't respond but that doesn't mean they haven't taken it on board. How I see it is when everyone else is giving up on messaging customers when no one responds, we will keep messaging them and delivering value - and remember with faire you are pandering to two parties - the customer and the algorithm!

@@amandajennings9991 oh ages at the moment they are swamped! Especially if they’ve got a lot of your type of business already. You can try applying through my referral links in the video that’s been known to help a bit and I can see if there is any pushing I can do my end, when I’ve asked faire before they’ve said just keep applying

@@CandidFounders Thank you Lucy x

yes I think it's going to be great! Definitely aim for it, we are sure that the algorithm will prioritise top shops over non top shops :)

1. I'd maybe go back a month? Anything longer than that can look a bit weird and also it does have the date on it so people will see how long it took you to reply 2. Faire have a new shipping system you can opt into to set your shipping rates so it's more transparent :) We ship by ourselves so the shipping rates we have for customers are what e set them as per our warehouse 3. standard messaging we do is every week any abandoned baskets, every month chase for reviews on orders, and every month also go back 6 months - a year to chase anyone who hasn't ordered in a while, and then you can message on new launches too!

@@CandidFounders you’re amazing ❤️ tysm!!!

@@rebelandsiren welcome!!

it's taking ages to get through at the moment, they are swamped with applications, I'd keep applying every 2 months and use the link in our video description as referral links seem to work better, I've had a few people on this channel manage to get in :)

@@CandidFounders I must have got lucky because when I applied last month, I got approved within a week.

@@D3232I amazing! What do you sell?

@@CandidFounderscandles. I used a referral link. That approach really helps from what I hear.

@@CandidFounders candles

yeah it's getting harder to shop around, and Faire makes it more expensive for brands to list on wholesale so the price has gone up, but they are still out there! Our wholesale prices give a 2.62 margin and is more than 50% of RRP

is this for the campaigns or the automations? I wouldn't rely solely on that - it's why we use a mixture of faire email, klayvio, and Faire DM as you can't rely on one method getting through

@@CandidFounders oh I was not aware that the automation & email were different things...wow! Thank you

@@kerrygearin3910 yay thank you glad you think so!

Hey! We use this product weekly, mostly for predicting stock levels and making decision on product, we have used it less on the PO side but that's still super handy - at time of filming we had only 2 orders out as we only had one manufacturer so now thankfully we have increased to 3 and use POs a lot more frequently, product had become a bottle neck for us but we've done a lot of work to fix that!

we have a fulfilment warehouse yes, but you can fulfil orders from home also

All products!

Thanks, this helps in planning 📝 Much appreciated ❤️💎☀️

£3,000 at the time

Thanks so much for the vid ❤ I have some exclusivities going on right now and so far it’s been great. I am also very interested in this new insider thing Faire is launching in August. Do you have any thoughts on that or can you explain it? You’re so good at explaining things ❤

you're welcome!!

I would go ahead and apply anyway, you might get rejected but you can keep applying - use the links in our CZcams descriptions to apply because we can help chase it up as it's a referral link. It's hard to get on faire at the moment so the sooner you try and the more you try the better chances you have, we have heard this from them

No worries at all, glad you're learning and loving it!

Hello! I don't think I have received it, did you send to hello@candidfounders.com?

Hey! no worries, so glad you find it useful! Yes you can do it via the connection app, it won't update real time but you can push it through once you have made your changes. We don't use this method anymore though as we want to optimise our fair listings for our B2B customers, we have done a video about this method here: czcams.com/video/pyZHCTEps_g/video.htmlsi=yzQppUlff30Y1-R5

Hey! Yes you can do it via the connection app, it won't update real time but you can push it through once you have made your changes. We don't use this method anymore though as we want to optimise our fair listings for our B2B customers, we have done a video about this method here: czcams.com/video/pyZHCTEps_g/video.htmlsi=yzQppUlff30Y1-R5

instagram feels a bit dead to be honest, we still aim to post once a twice a week to keep it looking up to date when new people hit our page but it's not making enough sales to warrant spending loads of time on there!

@@CandidFounders this is such a relief!

definitely tailor your outreach based on the season. If you are targeting independents I'd recommend going a month or two out from the season (so Fathers day we start talking about end of April), but buyers for large retailers they have huge buying windows and can take a year to actually stock your product

no worries at all so glad it's helpful!

no worries so glad it's useful!! :)

Got this in Canada too! Super excited I think?? I’d like to know thoughts too! ❤

thoughts are as with anything faire rolls out - give it a try, maybe there will be a nice boost in the algorithm for you in taking part. Test it and see how you go, as long as it's profitable for you. Another one that we may or may not see here in Europe, we still don't even have top shop yet!

@@CandidFounders do you think not having top shop affects sales in the US? Or do you think top shop is nice to have but not a very necessary component for a boost?

@@rebelandsiren Yeah good question, we are generally weighted towards UK anyway because of shipping times, and most of our acquisition is focussed on the UK. Whether retailers look at it and expect to see top shop I don't know, but I think the algorithm will favour US brands that have top shop status over those that don't, but I assume (and hope) the algorithm can't not favour us for not having it because its not something we can get yet! However I think it might be coming to us soon so we will see what it changes for us :)

@@CandidFounders very interested to know if you will notice an uptick in sales!

Thanks so much for the feedback, glad you found it useful! :)

We don’t know exactly how the faire algorithm works, but from our experience we’ve found it helps to atleast optimise them with keywords that make sense to both the algorithm and human eye, the way we’ve done it in this video means that for a human reading it, it’s still in a way that naturally flows and doesn’t look spammy like some keyword stuffing can, but it also allows us to target trending keywords on faire. We’ve definitely not seen it harming us though, but we don’t change our seo often - perhaps if you were always ramming listings with keywords and changing it often, it could damage your listings? We just had to keep trying things based on what we hear from our faire account manager, as they protect their algorithm rules closely of course!

Thanks so much! 🥰