Grandma Says She Was Kicked Out of Hotel After Posting Review
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- čas přidán 3. 12. 2021
- A woman and her granddaughter were kicked out of their hotel room in their pajamas after giving a bad review on Hotels.com. Dr. Susan Leger says she checked into the Baymont Hotel with her 6-year-old granddaughter for what was supposed to be a three-night stay. They were settling down for the night, when Leger says she got an email asking her to rate the hotel, and she wrote a 3-star review. Within minutes, Leger says she got a call from the furious hotel manager telling her to leave.
The fact the website removed his hotel is gold. His decision really bit him in the ass
Indeed, but I think that manager deserves more consequences. He must at least publically apologize to them.
I’m willing to bet he doesn’t work there anymore....
@@susansusan6612 Probably; let's hope.
She should sue them dor good
@@brandenj7038 I think so too; at least demand an apology.
Imagine kicking out a grandma and granddaughter out all because your ego got shattered.
don't give bad reviews to hard workers
@@Suzuha_Amane yeah the one in the video clearly ain't a hard worker. he's a manager, he should know how to manage the hotel.
@@justme7410 he did the right thing
@@justme7410 bro you’re responding to Homer Simpson 😂😂😂 let it go
@@Suzuha_Amane Than he should have asked not only to review, but to please lie on it.
This is just further proof that some people can’t handle criticism.
The manager just destroyed his business all on his own.
AND it got removed from the website. Looks like his own overinflated giant ego bit him on his own left asscheek.
and his right one too
@sqrlyjackissus Yup
Haha true.
Question. Why couldn't it be the right asscheek?
@@holohulolo Because he wasn’t right in the situation, therefore it doesn’t deserve to be his right one
He didn’t want people to see a negative review, which 3 stars is decent. He just made it worse all by himself LOL
Yeah because the hotel is now kicked off the site there don't be any reviews.
It's because a lot of managers get fired if they get low ratings. It must be stressful but there's no excuse in doing what he did. He could have called to offer to fix some of those things or give a partial refund and an apology. I would have edited my review to increase their rating if they just apologized.
@@SamSung-ww3rp right!
@@Sulfen I agree, like you said if he would’ve tried to help solve the issues she probably would’ve changed her review. I know I would’ve
Agreed 😄 The usual answer from a business getting a bad review is something like 'We're sorry your experience wasn't to your liking, please tell us what went wrong so we can improve our service in the future'. That's the way to handle criticism! And she even gave 3 stars lol, I don't see their problem 🤷♀️
Imagine getting the police involved on a grandma and grandkid and have them removed for giving you a AVERAGE review not even a bad one. What a joke😂😂🤦♂️
Soooo…. Now that they’ve been blasted on “Inside Edition “ The hotel didn’t do themselves any justice. Totally insane, who’d want to stay Their now. 😒. Really dumb move on the Hotels part. 🧐
That manager did the right thing
@@resilientultimate6869 please explain how you came to that conclusion?
@@Hawken707 the wicked might be the butthole manager who kicked them out🤣
@@resilientultimate6869 Care to expound on that absurd statement?
Like the lady said, she actually gave a generous review considering the circumstances. The pool wasn’t open, no big deal, leaky faucet, annoying, but manageable. A toilet that doesn’t flush though? Imagine you have to stay there for more than a day, when you open the seat you have to deal with the smell and sight of what was previously “deposited” I guess we can say. I hope that got fixed immediately.
i would refilled the "flusher" with water so that it has enough pression to swirl the cah-cah down the the pipe, it works as an emergency measure .
but they called the police and those only calmed down because it was an older caucasian woman. had she been black they would have used guns
I would do that if it was my home but no way in hell that is acceptable for a hotel room.
she wa lying
Life hack: Don't write reviews until you check out.
Jaylen, we learn from others' mistakes.
It wasn't even a bad review, it was an honest one.
Baymont by Wyndham Helen In Georgia
So true
I guess The manager could not handle the truth.
@@CanadianBallistics he could handle the truth just fine he just chose not to
The manager was a Trump supporter and didn't want Hilary Clinton in his motel.
That's the worst hotel manager I've ever seen. Does he not realize that his reaction is the worst publicity he could have asked for? He took one mediocre review and turned it into an internally-run smear campaign that's a surefire way to make sure I would never stay there, even if they paid me to. I hope the internet works its magic and review bombs this place to oblivion.
Well, I guarantee that he's learning that lesson now! No way he expected this to hit national news. I pity him a little, but I'm laughing at his incompetence.
Right! I've never SEEN a manager like that.
(Get it...cause we didn't actually see him...no...not funny? Okay...)
They have not been review bombed yet everyone please chip in.
Farts*
Incompetence alert!
The best part is that he asked for her feedback. She didn't go out of her way to post a Yelp review, she probably felt obligated to respond out of courtesy.
Right
This is why I don't stay at smaller hotels, unless they get recommended to me.
What a moron. He single-handedly brought down his own business because his feelings got hurt. How incredibly eye-opening, even though it's stupid. NOw people know about this place, they won't offer him their business.
3 stars is perfectly average service. 4 stars is making the customer happier than when they arrived. 5 stars is actually impressing the customer with your service. 3 stars is not a bad review.
The manager did the right thing
J Beyond. True, however, this had zero to do with the stars. It was because she chose to “ comment “ WHILE at the motel ! ALWAYS wait until you LEAVE…….if you want to blast them. But, first…….while there, she really should have started by asking for repairs. Use some common sense, before tearing up the internet. The internet and the motel were nasty, but I am afraid that this lady was in the wrong right from the beginning. Honey works better………you know the old adage.
@@resilientultimate6869 Right, now they'll get 1 star and bad publicity...I'm sure that manager will get fired after this
Sadly, on the web, anything less than a perfect 5 star review is considered harsh criticism. Although I’ve never taken it, folks say if you rate a Uber driver poorly, they don’t want to pick you up anymore. The all or nothing society.
@@resilientultimate6869 nope it's not right to just kick someone out of a hotel for giving the site a complaint list that makes me think the hotel didn't do it's job to make sure accommodations were set up properly to negate the complaints
If all the things she posted were true, the hotel manager should’ve refunded some of her money and moved her to a different room to be accommodating… she would’ve likely taken her review down with good service.
Or she could have just called him with the issues,
That's I did once, and obviously got a better room
@@brucewayne5916 With the way she's reacting, contacting the news; etc etc I'd bet money she hadnt said squat to the manager. I'd have removed her from my property by force too. True or not. You dont go post a review without contacting the management first. I hope she had enough sense to contact management first.
Exactly. That's what I thought.
It was very stupid desision.
@@shannonelledge1313 She shouldn't have to ask for quality in order to recieve it. If they aren't up to standard they deserve a bad review.
Or update her review
Rather than fixing the issues she complained about, threw them out? Way to make a small issue a thousand times worse 🤦🏽♀️
Imagine you click send and you start hearing rustling in the walls.
3 stars is not a “bad” review. What’s bad is how the manager acted. He should be fired from that job.
Soundes like an indian immigrant
Most likely he's the
"American Owned" owner from India.
@@gigipaints1302 you can be born in America but be of indian decent tho idk how that really adds to the story :/
From his accent, hes not even american.
I agree with the woman, 3 stars is generous, cause that interior is incredibly outdated too.
I honestly didn't see anything wrong with her comments. Those issues should've been addressed appropriately. But no, this guy took the knee jerk reaction/approach.
The grandma deserves it though lol
@@resilientultimate6869 troll
It’s foreigners for you they have no respect
@@resilientultimate6869 Troll much???
In this case, it sounds like the "jerk reaction"!
Did Amy and Samy buy a hotel? Like damn, that seems like something they'd do.
LMAO
AHAHAHA BYEEE
Damn 😻 meow meow lol
What the hell! Instead of this manager addressing her concerns, which I’m sure would have had her make a positive follow up review, we now know what a horrible place this is to stay. If that manager wasn’t the owner, he should be fired!
If you can’t handle criticism, you don’t deserve customers.
Yeah but who reviews hotels/services negatively while currently using them? Lol, what the hotel manager did was out of line, but at the same time the grandma chose a stupid time to leave a review.
Again, it shouldn't have happened, but when someone is still in charge of your food, hotel stay, massage, hair care, and etc, wait for the bad review until you get out of there.
That's why I don't get people who yell at servers and food service workers yet still want to be serviced. Then when they get secret ingredients they look shocked lol.
I stayed at a bad hotel and literally waited about 2 weeks to make sure that my deposit was returned and not pending before writing a negative review. I didn't want them to magically "find" some type of damage that caused them to keep my deposit.
spot on
@@shayslay3416 should not matter if the person was still staying or not in fact it was not that bad of a review was in the mid section stating some of the issues and they could use that feed back afterwards to check these things and make it better but no with have some salty dude who can't take feedback and does the most childish thing by kicking them out
@@shayslay3416 there's nothing wrong with doing that.
Imagine losing your business, your income and the respect of that entire city because you thought 3 stars for a shoddy room was bad.
The man just played himself 😂
Imagine losing your business because a picky Karen sent the internet mob after you.
@@tdestroyer4780 it was 3 stars which is average at worst. He didn’t need to kick them out at all.
If she dont like it GTFO plain an simple
@@plasmicplaza2293 She sent the mob after him. Period. She's the bad one and very violent.
Grandma: Posts Bad Review.
Hotel Manager: “And I took that personally”.
Basically a indian tech scammer is running that hotel
Like how they think that kicking them out is going to solve the issue, literally just fanning the flames honestly.
If there were EVER a perfect example of a human snowflake, well folks, this would be it!!! That hotel manager takes the prize, for sure.
Totally agree with you.
Always wait until you leave to degrade the place write a scathingly bad review! Be SURE to take a bunch of photos to back up your claims.
Common Sence People!
Hello!
@@BrianCarnevaleB26 I agree but that was *not* a scathing review.
That manager did the right thing
@@doaa7941 Not if it's indoors.
This is literally the worst way he could have handled it.
to be fair, its his business. let him run it how he wishes
@@gearbanginentertainment7476 if he handles the hotel like that he’ll go bankrupt.
Handle? There's nothing to handle, this is why it's a review and not your opinion. This should be treated as criminal. Does this mean I'm sleeping and in the middle of the night someone can ask me to leave after paying for the stay? I'm a truck driver and I haven't celebrated Christmas in the past 4 years, glad I'll be working these holidays too. Christmas is marketing and meant for Wall Street.
@@TRYPH i mean he is the one who owns a hotel, which you probably dont
@@philipbond4088 a review is an opinion….
Brilliant move the owner made. Now we all know better than to ever stay at his accommodations. I’d have demanded another room right quick if I found my toilet was broken.
It was the owner? I think it was the manager
He was just the manager.
Baymont by Wyndham Helen. Ik I left my review smh
One time we went into a hotel room and the toilet was broken. My dad was just like 'frick it' and fixed the toilet. It was quite a minor temporary repair, it was just a leaking issue.
She had every right to post a review...but here's a caveat. Wait until after you're already home to make a review, and don't use your real name if you want to avoid crazy managers kicking you out.
When I was in Vegas, the hotel gave me a room I don't felt comfortable, they just sent me a new room and apologized.
That is what a good hotel should do.
oh now they hurt his little feelings.... way to make yourself look even worse and its now on social media
It's like a girl getting hated for stealing.She is probably gonna say that she's fine and that stealing is ok.Just bruh my faith in humanity is just gone
@@whatifgodisjustlegs3344 Your mom
right i'm glad she went to inside edition about this and put him on blast
@@neekimanashinanalternative5218 ?.You didn't even try to even sound funny.Just say "your mom" and that's it.
@@neekimanashinanalternative5218 You grandma
His problem became bigger than he expected...No need to worry about customers leaving any review; good or bad. There will be no customers.
I hope not! Imagine, wasting the polices time like that! Shame on that hotel owner!
don't give bad reviews to good hotels, he did the right thing
@@Suzuha_Amane lol found the hotel owner
Baymont by Wyndham Helen In Georgia
@@Suzuha_Amane so honest feedback from a guest to improve quality is not needed?
Being a GA resident, I’m so sorry you had that experience! I would have done the exact same thing! Me going to Helen and having friends stay at that same hotel! They said it was not well kept and it should have had a lower rating then it did!
If you run a business you have to expect bad reviews from time to time, especially if you haven't delivered a good enough service. Even the most reputable places get bad reviews every so often, I guess his giant ego couldn't handle that.
She gave a valid criticism on the shortcomings of the hotel amenities. Unfortunately, the hotel manager got easily offended that he took them personally.
People get upset by valid criticism because they can't possibly be in the wrong. It's called projection.
That manager did the right thing
That manager acted like complete trash kicking an elderly woman and a young child out. I'm legit astounded. I'm assuming the customer is not always right in India or wherever he's from bc its not the US! No one from the states does that. They may want to, but they don't because of how immature and bad it makes them look. The dude literally threw a tantrum.
@@resilientultimate6869 that's a nice fishing rod you got there
She's a mediocre customer good thing she got kicked out freaking customers like this should always get kicked, could've reported to manager before making her dumb review
In an era where everyone is so worried about everybody elses feelings, it makes you wonder what happened to good ol customer service?!
I was a hotel night manager prior to covid and my lay off, I would just fix the issue on the spot. Usually I would just move them to a different room or upgrade if I had one available assuming they were nice. Plus the i'm sorry about your issue. You cannot comp rooms on 3rd party bookings. Always book directly since front desk can do more to make your stay better. I did have someone banned from all Hilton properties though but they tried to kill themselves on my property I was in charge of.
It's in meee :)
Baymont by Wyndham Helen In Georgia
Good old customer service died years ago
@@mathgasm8484 Hell of a story mate
So much for honesty!
Something like that happened to me last year, someone from the staff of the hotel entered my room without my permission or previous notice so I went to speak with the manager about it and they almost kicked me out because of it 🤦♂️🤦♂️😠😠.
Response of competent management:
“I am so sorry that your room does not seem to be up to our standards. Allow us to find you a new room.”
Response of incompetent management:
“You don’t like the leaky faucet and broken toilet? GTFO of our establishment.”
You have obviously had to deal with the psycho public because your comment shows a very strong and graceful diplomacy to issues.
🤣
They found her another room..
.. a room out side. Lol 😂
@@j-ski308 Lmao
lmao
funny how he literally just singlehandedly destroyed his own business LMAO when he couldve just offered her a discount or free stay to boost her experience
3 stars wasnt even that bad either.
Ikr???
Hey! Let's go see his reviews now LMAO
He can't do anything to people who actually wait until they're out of there LOL
Baymont by Wyndham Helen In Georgia
@@snoanashi1597 i know
I think what’s scarier is that the reaction that he had towards this makes it seem like he did it before.
Like he immediately called the police, then called the grandma, and straight up told her to get out.
I like how the police handled the situation "Yes its the law, yes its ridiculous!"
This is unacceptable. How can you be in the hospitality business and behave in such a manner.
Pool not open, sink dripping and toilet not flushing? Her comment was more than reasonable and giving them a 3 stars was extremely generous. I would have given them a 1 star for sure, just for the toilet alone. But yeah being butt hurt over a review and throwing a grandmother and her grandchild out is unreasonable. It’s unheard of for me. Absolutely awful.
Yeah things should be working properly when you paid $100 for a room or more I expect a functioning toilet when I paid for a room to stay in exspliey more than one night
I agree!!!!
She should give them a zero star review on every website she can.
That manager did the right thing
@@resilientultimate6869 No he did not. Just shows he cant take the truth and acts like a 5y/o
@@resilientultimate6869 How?
@@resilientultimate6869 What?
@@resilientultimate6869 no he did not it's a childish manager than for kicking people just cuz of a review :/ and she says what was wrong so maybe manager can think about it how to fix it to get 5 star or 4 star review :/ (sorry for bad eng)
Well that is somewhere I'd never stay
THANK YOU SO MUCH 💓
Why on earth is it legal to kick people out of a hotel room that they paid for on the dates they booked but NOT legal to get the police to remove house guests that refuse to leave or squatters that broke into your empty home!!!!???? CRAZY CRAZY CRAZY 😫
That's disgusting that they were kicked out for posting a bad review
It wasn't even a bad review. 3 out of 5 stars is by no means bad. What that hotel manager did was unacceptable and ridiculous.
Agree. She was being honest. Pool was closed, sink was dripping and the toilet didn't flush. There was nothing bad about that. All fixable items at the hotel. He could have addressed the review by commenting that we have a plumber scheduled to fix the toilet and sink and the outdoor pool is closed in the winter. People would have read both sides and known none of it was that big a deal and everything is being addressed. Manager flew off the handle and now, hopefully, is losing business for it.
Imagine that granny has the worst day and told to write a review.
My thoughts exactly! It wasn't even a bad review. She only gave a realistic viewpoint of her experience and shared some valid issues she noticed in her room. The toilets not flushing is a pretty big deal. I'm surprised she didn't ask for another room bc of it but I'm even more surprised the hotel manager didn't show her another room bc of it and explain why the pool was closed instead of taking offense. Un freaking believable.
3 stars isn’t even a bad review though
That was a stupid move on the owner's part because now she could post about how she got kicked out. If you don't want people posting bad reviews, then make sure the room is up to par. Something like this happened to me but they didn't kick me out during that stay, when I went to go check out, they informed me that they had put me on their blacklist which means do not rent.
I hope you told people that in your edited review!
Over a review? I hope they'd blacklist me from ever coming back then, cause that sounds like they're too sensitive. If it was a bad time spent, they should look at the review and see how to do better for next time.
Did you tell them you blacklisted them first? 😒
She was kicked out of a room she had paid for! Wtf that should be illegal. As long someone isn’t Violently loud or destroying property customers should have more rights. She paid for a room to stay in so that room they rented out is hers until the service is over. This should be super illegal.
@@magicrocks303 AGREED
I heard about this story reading it on the news less than 2 weeks ago. I mean, the honest review is ok for improving customer satisfaction- but kicking them out while they're in their hotel room...too much for me.
The funny thing is, her points of complaint would all be fixed really easy. I think most people wouldnt have thought that much of the review. But the way the manager handeled it really launched his buisness down the toilet that aint flushing.
Should’ve handled the complaint better and resolved the issues. Having a mediocre review isn’t as bad as the negative publicity caused by the hotel’s manager.
yup he's really screwed now
Right 👍, if he wasn't a partnering owner, and just a manager I'm sure he lost his job. He's probably done things like that before, but this time it made to the News.
her white privelage failed . got kickd out now shes mad n gotta let everyone know she got herself kickd out
Especially that some hotels get worse criticism to their face by screaming karens when those hotels didn't even do anything wrong.
@@deana1938 he did the right thing, if she doesn't like the hotel then go somewhere else
She has the right to criticise a hotel. If the manager lazily put things together, she has the right to say “ this is bad, this needs fixing” bit for the manager to just get salty and kick her out
She sure does. Only she'll wait until she's safely away first next time
Can you imagine going to a restaurant and you telling the manager that the food was nasty and she kicks you out, This open’s up a whole lot of other doors for other people to act nasty.
@@lucindamendiola8642 that’s different because this is the place where she was staying a few nights and the toilet didn’t even flush so you’d give them 5 stars yea right Mam
@@user-uk2tt8mx2j I don’t agree with the manger if anything I would of gave them a real reason to kick me out if this happened to me , I’m just saying it’s going to give other asshoes Ideas 💡
@@lucindamendiola8642 oh i was interpreting wrong so your agreeing the manager was wrong oh lol 😂
Lesson learned... Wait till you get home to give reviews. If I'm not pleased with a room I'll asked to be moved to another. Never had a problem. But that's crazy that they can throw you out like that. Thanks for the info.
A prime example of someone who doesn’t know how to take criticism and putting their pride on full display. I mean it’s not like the lady was going to have the hotel closed. She just wanted to have better conditions for her room, which honestly could have been done quickly and quietly without to much fuss from the manager. Her giving the place three stars is really generous on her part.
I think he bullies his staff too.
Absolutely generous. I looked at the hotel on Google, and it has astonishingly bad reviews going back months. All with similar complaints. It was dirty, appliances weren't working, hair from past occupants, unwashed sheets, etc. A lot of one-stars. Which these lady even gave 3 stars when she probably had the right to give one from what I've read. It's clear this guy took advantage of the fact the she wrote the review while she was still there. Ridiculous. They need new management, that guy should be removed.
the manager did the right thing
@@Suzuha_Amane how?
@@movieswowyayhoray3822 cuz the family gave bad reviews
So telling the truth gets you kicked out of that hotel? Well, now everything she said looks 100% accurate based on your reaction so now you've screwed yourself.
And she wasn’t even that rude in her review she could’ve been a lot worse
To bad I can't give it a 0 or a negative 10.
Yeah!!! The room that she already fricken paid for! This is why I think Think customers should have more rights then the owners of stuff because they paid. Their rights should be done until the service is over then you can kick them out however you want. This makes me mad.
the fact that this dude couldn’t take a bad review, just means you really shouldn’t have a business if you can’t take one bad thing lmao, or you’re just a little baby with anger issues..
I now warn all family members including my kids, to not leave a review until the visit is over just in case. Such a sad story
I wouldn't be surprised if this hotel manager is looking for a new job right about now. I know if I were the owner and the manager's actions got my business this kind of publicity, I wouldn't be keeping them around very long!
He's the owner
@@jmo5641 I saw they said he was the manager but not the owner too. I guess he's not going to fire himself!
Yep, you reap what you sow.
He is the owner. That's how it works in today's age of foreign immigrant owned hotels.
@@smode983 I learn something new every day. Thanks!
They just proved how terrible of a hotel it is. Now everybody knows how disgusting this
Hotel is. NEVER GO TO BAYMONT HOTEL! IT'S HORRIBLE!
Haven't lived in a hotel since 5 years
They’re gonna kick you off CZcamsby the manager
This is exactly why you wait until you leave to do reviews. Businesses complain they don't get enough money but treat customers like this. That is really awful. I hope this hotel suffers financially for this type of stupidity. That employee is an idiot!!!
How DARE she have an opinion about her bad experience....even though it was they who asked.
If that's his reaction to a 3/5 I'm worried about his reaction to a 1/5. I'm almost afraid to think of him banging on the door with an axe going "Here's Johnny!"
I feel sad for the little granddaughter in all this. Should have been a magical festive holiday with happy memories with her Grandmother and this jerk of a hotel manager ruined it. Calling the police to remove them is so undignified. Shame on him
I'm never using that hotel and I'm making sure everyone I know never uses them.
The manager should be charged for misusing 911 for a non emergency. Ridiculous!
Moral of the story is, leave the bad reviews AFTER your stay. 🤣
Exactly! What was she thinking? 😂
FR their obviously gonna be mad
I was thinking the same thing
Or ask for a new room
White people who’re peopleing LITERALLY all that it is.
They didn't even transferred them to a better room and straightly kicked them out?!!
She did not even ask for a different room before posting a bad review.
@@josephhodges9819and... Quality service is not something you should have to request. The fact that she would have to ask for a flushing toilet is more than enough reason to not give it an above average review. She gave 3 stars which is average. Not bad, but not exceptional
@@Bradley_Warren That is not the point. If you gave bad or mediocre service for something then you would want to chance to fix or correct the problem and this is a fact.
I mean hey, at least they got their money back.
@@josephhodges9819 It doesn't matter what the business owner wants. A business that delivers quality service without having to request it should and will be rated higher then a place that has to be asked for basic decency.
They deserve a lower rating for the conditions she had. Much like any restaurant. If you have to send your food back then you already had a worse time then if you did not have to regardless of if they do fix it.
Oh wow, I work front desk at a nice hotel, and there's people that have left a bad review (a very few) but we still welcome them back and apologize... I'm all about making the guests happy...
Surprisingly inside edition didn't say "Lets go book a room there to see if this is true and make a bad review" Lmao I was expecting that
I like how incredulous she is about the whole thing. it’s completely ridiculous and she’s obviously a nice and even keeled lady. Good for her for taking it well
Farts*
She's probably loaded. I bet she found a better hotel down the street.
This is why I never do reviews until I leave a property. The manager was trying to be a jerk by kicking her out for the bad review and being petty but now the whole world knows that your hotel is💩
They will probably change their name now to keep going.
EVERYONE GO REVIEW BOMB!!! BAYMONT HOTEL BY WYNDHAM HELEN, 8220 S Main St, Helen, GA 30545
They have a good rating on Google. Do your part and bring it down.
@@thatguy6214 thanks for sharing this information! warms up hands*
@@thatguy6214 Link need to hit there next
Even though this situation was ridiculous, your supposed to leave a review after you leave an establishment not while you’re still there.
Even then there's been crazy business owners that sue people over a bad review. I always leave my reviews with an anonymous name.
This tells a lot about today. It's like you can't even have an opinion anymore.
Imagine not being able to stand criticism, even tho it’s fair and not even malicious
@@RedTitan5 That Karen should move to Communist Cuba!
EVERYONE GO REVIEW BOMB!!! BAYMONT HOTEL BY WYNDHAM HELEN, 8220 S Main St, Helen, GA 30545
@@luislaplume8261 Or North Korea!
She rated them a 3/5 that is generous when people give 1 (or if they could 0 stars) for the problems. They either should have fixed the problem and/or ignored the review and thank their lucky stars she gave them 3/5
Exactly. Most people in the grandmas situation wouldve furiously given it a 1/5
That’s why you should review the hotel *after* you’ve already stayed the full length of the booking period.
Hotel: Pls tells us about your experience at our hotel, and explain what’s wrong.
Grandma: **Explains The problem**
Hotel: You see, you weren’t supposed to do that.
This manager is the type of guy who would go like, *Tell me what I’m doin wrong*, and then blowing up into someone’s face if they do just that.
Lesson: Never insult the chef's food while still sitting at his table. Because people can NOT deal with the truth.
That manager did the right thing.
Preach, the old bag looks like master oogway anyways
Old bag chasing the bag, who wants to bet she’s gonna sue for discrimination of some dumbahh sh t like that
@@resilientultimate6869 ?
Meanwhile gordon ramsey: it's raw, donkey! Shut down the restaurant
He basically just made his own hotel look worse by doing that to the grandma.
She probably left an even worse review after being kicked out… they really didn’t accomplish anything
Thanks for the info, I'll never stay at that lousy Hotel! You have a right to your opinion!
Note to self-
*Don't write reviews whilst staying at the hotel.*
Wasn’t her fault
She can write what she wants
Wow that’s crazy I was thinking she gave them a 0 or something all that over a 3 out of five?? That’s pretty good 😂
ikr? I was like what could the review have been? But pointing out some really basic stuff like 'pls fix ur sink/toilet'?? Imagine if there had been anything personal involved.
They have a high average rating on Google everyone needs to chip in and bring it down.
@@SoloWryder ur comparison is absolute trash
Based on his voice im betting he was a scammer at some point. No wonder he got mad so quickly they can't take no for an answer.
See, the worst hotel experience my family ever had was in 2013, at a Fairfield Inn & Suites in Central Illinois. We had points saved up to book a suite, but when we arrived, they told us that due to renovations going on, the suite was not available for check-in. They put us, a family of four, into a room with a single queen-sized bed. They brought in some rollout beds for my brother and I.
But due to the construction, a water pipe in the ceiling above the bathroom was leaking, causing the ceiling to bulge. During the middle of the night, the ceiling gave way, and water and bits of plaster fell into the tub, preventing any of us from using the shower.
The hotel was originally going to offer a discount for the room due to the inconvenience, but due to the circumstances, they offered us a full refund. They never kicked us out for complaining, though.
Another time, we stayed at a Fairfield in St. Louis in 2017, but the pullout sofa I slept on was filthy (as in, covered in baby batter stains). I felt so dirty sleeping in that thing, even after the bedding and pillows were replaced by the hotel staff.
But since then, we have tried to avoid Fairfield Inn & Suites and Marriott (it's parent company) whenever we could. The only other time we'd stay at a Fairfield was because we were attending a relative's wedding, and that was the hotel the bride and groom had booked for the wedding guests.
@CrashChannel See, I prefer to be a little cold when sleeping, especially in hotels. In fact, the room being a little cold is supposed to help with sleep.
But your room was probably colder than that. I once slept in a cabin that had an AC and I had the temperature set too low and the fan set too high, and it was definitely freezing that night. I legit had my head under the covers that night!
I love the grandma's lightheartedness...that is unacceptable and what's worse...the granddaughter will never forget that experience ...why would he do that ?
He's more full of himself than the average tiktok-er.
He did that because the review shattered his ego
Well, he got way more “publicity” for his crappy hotel than if it was just the review people saw! Way to go, Inside Edition! Great reporting!
Until it gets review bombed by people it'll have 1 star.
GOOD on her for going on Inside Edition and properly outing the hotel's inadequate response to a review. Many people wouldn't, and the hotel would have gotten away with it.
Manager should think... what if a hotel did this to your mom?
How stupid is this hotel? Now nobody will stay there.
He sounds like the bosses I've worked for, yelling and never realizes he's the issue
CHEAPSKATE
She's talking so kind and nice after being treated badly wow.
@Ezell Broome and you just being random and bored
@Ezell Broome You're clearly the one looking for attention
@Ezell Broome woke
Right... so this manager literally kicked two innocent guests out just because they had problems that weren't even their fault...
3 stars for a non-functional toilet is a very generous rating
Think of all the times cops told a woman being harrassed that they, "Could do nothing...."
But a grandma leaving a bad hotel review??
Better send another unit.. 😪
The hotel manager should have moved her to a room that didn't have discrepancies. Then again, maybe all the rooms were crappy.
If you kick a grandma out, you’re out of the will
HE JUST MADE THE HOTEL WORST BY DOING THAT!
She didnt write something pointless like "this hotel sucks lmao" without giving any context so idk what they were mad about
You can’t give constructive criticism. It’s offensive and racist if you do.
@@FecalMatador Must be... 🙄 or maybe his pride was hurt...
Narcissistic hotel manager.
Because she's not a 12 year old zoomer
The toilet not working is a major issue. They should've just given her a different room
Yeah that should be 1 star only
And it would have been so easy to flip this around. Either fix the drips and toilet or give them a different room. And explain the pool being closed. She'd have ended up leaving happy enough, may even have left a better review afterwards for their responsiveness... funny isn't it how some managers haven't a clue.
All that for a 3 star review? I really wanna know what happened to the people who gave it a 1 star......
Lol, her review wasn’t even really that critical to begin with. It’s not like she said, this property is filthy or anything. Anyhow, with my own experiences, I usually review hotels and sites after I see them.
Ikr! Like asking for reviews while the customer is still staying is actually a good move since you could immediately go and fix the problem that the customer is experiencing and as such enabling them to edit the review.
Like if they're using that good of a business tactic like this it's pretty disappointing.
If the review is unreasonable then they could just leave them alone...
Its just the manager didn't like it, and bad call