AN EPIC BAR COOLER ISSUE
Vložit
- čas přidán 19. 08. 2023
- I cant believe the installers did that, this was a pretty epic find.
HVACR VIDEOS NEW MERCH WEBSITE - www.hvacrvideos.com
Please consider supporting my channel by
Becoming a Patreon member - Patreon / hvacrvideos
Becoming a CZcams channel member / @hvacrvideos
By purchasing tools via my affiliate links below at TRUTECHTOOLS.COM and use the offer code BIGPICTURE to save 8% on your total purchase (exclusions apply)
Visiting my website and purchasing merch www.hvacrvideos.com
HVAC OVERTIME CHANNEL LINK - / hvacovertime
Social Media
Facebook / hvacr-videos. .
Instagram / hvacrvideos
For any inquiries please contact me at chris@hvacrvideos.com
Mailing Address
HVACR VIDEOS
12523 LIMONITE AVE.
440 - 184
MIRA LOMA, CA. 91752
Construction companies have the biggest hacks u will ever see. Any and all codes go out the window. 😅
As a former superintendent, this is absolutely true. After final inspection and CO, nobody cares at all.
Chris, your diagnosis and temporary repair were brilliant. It doesn't matter how that piece of cardboard looked. It fixed the problem and the beer lines didn't freeze up. Give yourself some credit bro.
I will discuss this live tonight 8/21/23 @ 5:PM (pacific) on my CZcams livestream come on over and check it out czcams.com/users/livedwwis62-KTo?feature=share
The beerlines were already frosting up near the end of the video (you can see the chunky beerslush forming when that air bubble was moving around in the line)
Telling a customer the installer broke the controller by accident because the installer is incompetent is throwing someone under the bus, pointing out literal gross incompetence is stemming a potential workplace fatality. If I were the customer I would expect you to tell me why what they did is wrong and chargeback the GC that allowed that crap to happen. Keep up the good work and fight the good fight Chris.
Good on you Chris for being honest and hardworking. Such a rare combination these days, unfortunately.
Sad but true
They come in every industry.
I once watched a crew unloading a piece of electronic equipment the size of a residential refrigerator that was delivered on a pallet and wrapped in cardboard. The equipment was bolted to the pallet, and had a custom made ramp for wheeling it off the pallet - had they read the instructions on the cardboard, it would have been obvious. But this crew chucked the ramp and the cardboard without looking, and then decided they had to partially dismantle the base of the equipment to remove the four bolts holding it to the pallet (it was simply open front door, remove two bolts, open back door, remove two bolts). I had to shut them down (I wasn't there when they started this the day prior, thus not able to retrieve the trashed ramp and cardboard with the instructions), and called the installer, the installer had to go to another job and find one of the custom made ramps, and bring it over to our site to easily wheel the equipment off the palette.
As a mechanic, "how hard could this possibly be?" are very infamous last words.
That is absolutely insane!! I know nothing of these bar coolers, but I'm pretty sure my first thought wouldn't be "I think I'll remove a giant sheet of metal, drill holes into a sealed/refrigerated area, and run a bunch of hoses in a place with no visible indication that they're supposed to be there."
I've mentioned before, I come from the automotive sector. Very specifically, I do diagnostics and repairs of critical vehicle safety systems. Highly specialized niche work. The number of times I find problems that could result in severe injury or fatality, and the shops think it's perfectly okay, is dumbfounding. Hammering out bent brackets for collision-predicting radar modules, butt-crimp wire repairs on airbag lines, resistors twisted around exposed wires to trick the car into not turning on a warning light...
Stupid permeates our planet to a painful degree. People like you are the reason we, as a species, aren't entirely wiped out. Thank you for caring, thank you for working hard, thank you for putting "doing the right thing" at the top of your priorities list, and thank you for sharing your experience and teaching others who want to learn. :)
Amen. Working in IT/Telecommunications. Saw banks and even government structures from the inside and yes. Stupid is everywhere nowadays.
stupid or cost cutting measures.... basically the same thing
Yeah and you wonder why the manufacturer put that big yellow 'flammable refrigerant' warning label on the back wall... but we all know, idiots don't RTFM...
It happens in every field. I see it all the time, be it automotive repairs or anything mechanical related - someone is doing some work and decides that manufacturer just slapped some parts without reason. They don't seem to realise that each and every part costs money and manufacturers most of the time don't do unnecessary things. Each part is typically designed to do something, even if it isn't obvious. Granted, some parts serve just decorative purpose, but it should be really thought out if removing it won't affect other.
You are blessed if you have 3-4 employees that work with you and also are competent enough for you not to throw them off the roof.
I had 3 employees up to 2018. Worst deal i had. Always following behind them fixing stupid.
Spent more time trying to educate and repairs than actually making money.
Now it is my son and myself since 2020. Making money, spending more time per job making sure things are right.
We still have callbacks once in a while but none are major problems anymore.
Thanks for all your wisdom and insights.
I love your rants! It gives me the opportunity to understand what my Dad always complained about on job sites! I spent many of my weekends in my pre-teen and early teen years going to sites with my Dad and being a gopher (go for) and I remember him muttering to himself about this being done wrong or that being done half-assed but I was too young to understand it. Watching you do your thing opens up the memory banks for me and sheds a lot of light on many situations I've seen before. Watching your videos also makes me wish I listenied to my old man and followed in his footsteps to become an HVAC tech. Keep doing what you're doing and telling it like it is brother. You do excellent work!
Just had a construction company install all new used equipment in a restaurant. Put regulators on every price of equipment. Including the fryers. Which use combo gas valves. They completely removed the adjustment screw out of one of the regulators too. They wondered why the pilot wouldn't light. Pipe dope was everywhere, inside of every single fitting. People shouldn't touch things when they don't know what their doing.
So familiar; same situation here…we are smaller company and haven’t been doing installs for our customer. Just got called to a WIC that “hasn’t run right since the install” about 9-months ago. We discovered the TXV bulb laying in the drain pan. Never fastened to the suction line, no insulation, just laying in the bottom of the pan.
I got the call this week, my customer will still purchase the equipment through the construction company but we will be doing the installs.
We too are a 4-man crew, we will figure out the logistics to get things done we don’t typically do.
Great find, great video!
I have a saying, “you can’t fix stupid, but; you can certainly charge for it!”
I too own the business, and I too am out in the field working….
Being a McGyver myself, I loved, LOVED this video.. Being a McGyver myself, I loved, LOVED this video..
Great find and attitude to have. You're a true role model for this industry. Proud of you.
I've had construction companies grab saw sawls and saw the crap out of refrigerant lines because the unit was in their way to pour concrete
Your videos are great. I don’t work in the industry but I enjoy the way you explain and troubleshoot. Keep up the good work.
The most complex and unusual service calls are the ones which feel the most rewarding at the end.
“Here’s your sign” love the bill engvall reference!!!
I am retired from the coffee/Espresso install and service industry. I have seen a lot of botched up installs by other installers who never knew how to use a screwdriver. The time spent fixing what they did was twice the time it would take to do the install from scratch.
When I owned a small business (in a different field), I was exactly the same way as far as wanting to be at each job myself and keeping our numbers small to ensure quality. Understand completely.
I'm Glad that you are one of the few bosses that rather be working on the front lines than pushing paper/office worker. If Anything you should hire an office worker to do your books, write the necessary emails etc therefore giving you more time to be out in the field catching the crap work of others and good for you telling the Naysayers to Pound Sand. There are too many people out there now that cut too many corners so they can earn a buck on razor thin margins because they priced their services too low.
Being a McGyver myself, I loved, LOVED this video.
My uncle owns a hvac test and balance company, and that job is the epitome of Maguyver-ing things sometimes. The things he has done with cardboard and foil tape...
If the install went like some others that I've seen, there was one "tech", and eight other guys who might have had construction experience, or might have been day laborers. The "tech" (no way to know how qualified they actually are) advised, but only really got involved at the end. They didn't want to be there overnight either, so it was "eff it, we'll use what we've got".
"Day laborers" Is that the code for them now? SMH
I tried doing the "Hire the best people, kick back and coast". It's a pipe dream.
It’s Monday morning on the 21st here in oz. And I just love watching your videos because you have show. And taught me quite a bit about HVAC. So thank you
Hi that is the worst fault to find is a man-made fault caused by unqualified people or people that do not care and now the customer had to pay for them to install and now the customer must pay for the repairs needed to fix what they broke and destroyed, another great video thanks.
You didn't say anything wrong you simply spoke your mind I have to agree with you. The days of common-sense erlong going it's almost like now you have to hold grown adults hands on every little thing. I often question management at my job they make decisions are just completely irrational and I sometimes wonder how did they even become manager.
some managers act so irrationally, they create an attitude of "don't care about the job, just do whatever to survive". Those businesses usually fold, but the employees take that experience with them.
They're managers because they can't handle doing real work 😂
Nice find. I would've missed that myself over and over.
I donno.. looking at the condition of that install, I think the box DID go boom! believe it or not, what you describe (rather, more than HOW you've described it) is called "professional conceit" no, it not a bad thing- it just shows that you are VERY knowledgeable and that you actually CARE about your craftsmanship! WAY TO GO! keep up the great work!
One small part of my engineering profession is that I sometimes write/edit part of the Installation, Operations, and Maintenance manuals for our custom process equipment.
We write those manuals such that an 8th grader with ADHD should be able to follow the procedures and do the tasks safely and correctly. We do this for multimillion dollar chemical processing facilities...
And we still worry that the installers, operators, and maintainers cannot be bothered to read the manuals and follow the procedures...
Pictograms like IKEA? Probably not gonna be looked at but a red circle with a slash through it definitely says don't do that in my book.
This brings to mind a saying that I heard years ago, " If at first you don't succeed........ read the instructions " ! ! !
Having a boss that preaches by example is the best when you're starting up
9:45 “and to think, these people are legally allowed to breed!” LOL
Have been watching your videos all throughout my apprenticeship, getting licensed shortly. Your educational on site diagnostics have helped me greatly, not to mention your professionalism. If every "boss" of a HVACR company was a leader like you we would be much better off. Your awesome man keep the good content rolling!
The amount of installs I've seen that I wanted to be present for to slap the stupid out of the installers. Best of luck man and great catch.
You are right, these type of calls are the ones that give you the most satisfaction. It just sucks that is has to be at the expense of the customer getting hacked by install contractors.
Reminds me of the time I was working for a small natural gas utility. Enter one of those “doesn’t know what he doesn’t know” contractors that scare the bejeebers out of competent people. The fellow decided he needed to flush out a water line in a new house, so he hooked it up to the gas line. What could go wrong? For some reason when the 40 psi water met the 1/2 psi gas, it didn’t flush the water pipe, but instead caused the gas appliances in a large neighborhood to become indoor sprinklers. There was no joy in Mudville that night and the bill for drying out the gas lines and replacing the corroded gas jets was awesome to behold. Pity the contractor.
You can’t fix stupid. And Chris, you’re still a good egg. Don’t ever sell yourself short. A man with a brain, a heart, and a soul is a rare combination these days.
"Some peoples children" and "These people are allowed to breed" are now my two favorite sayings. Ive been saying the former for a long time and the latter is now added to my vernacular.
as for the email I wouldnt attempted to specify who did what, I would just state the facts, "During install a critical piece of equipment for cooling was removed and beer lines were ran in a way that they are prone to freezing. Also holes were drilled right into the space where refrigerant propane lines are at and at this time no leaks are detected, but critical damage to coolant lines and an explosive leak could have occurred."
As an engineer, when we design and manufacture stuff, extremely rarely do we ever include parts that aren't critical to the design in some way. There is a reason for every component a device is shipped with. At a place I worked we would have meetings twice a week to discuss opportunities to reduce cost. We don't include uneccesary stuff or manufacture inefficient designs 99% of the time.
Great find that’s a hard one to figure out amazing the shit you find in this industry the lack of quality work and caring is a big problem. Well done as usual way to set the standard
Nice work Chris. It's amazing how some of these trades stay in business.please be careful out there with the hurricane.
I could be wrong but that channel on the top should run 3/4 the way down the top to shoot the cold air to the far side of the box and also prevent air recirculation.
When you realize your videos are so good you watch them yourself for info haha.
I'd love to be a fly on the wall when you talked to your customer about all the issues you discovered.
Just ordered a Veto Pro Pac OT-MC with your discount code 🎉
This video hits home for me. I work as lead tech for a small low voltage company. We are constantly fighting poor workmanship and corner-cutters in my field. In fact, the last guy quit because he didn’t like how I “nit-picked” all his work. He claimed he was being bullied. In reality, I was doing basic quality control to ensure our equipment wasn’t going to fail upon install and especially during programming. I don’t want to show up to someone’s brand new home and tell them I’m going to have to cut holes in their drywall. We do the work right the first time and don’t cut corners. If you can’t take constructive criticism and learn to do things the right way, we don’t want you working for our company.
Love the content you’re putting out! Keep it up and always look at the big picture!
Thanks for the support and the nice words bud!
Chris, I say the EXACT thing about what people do. The “decisions” they make, and what the heck goes on in their brain hole? It’s beyond my way of reasoning. I just want to sit them down at a table and ask them, “ Tell me…run me through your reasoning as to why you decided to remove a piece of the equipment and drill giant holes in the evap?” It hurts my head. Thank you for your videos as always.
Thank God that you had the knowledge from working on these previously and caught that and also being the type of professional that goes that extra mile. Most average techs would say "Not my fault, Not my problem" and pass the buck but you are dedicated to keeping the customers running and it shows. Thanks so much for this video and for being the type of manager that doesn't micro-manage and lets his tech's try their best while being there in the end to check everything and if things need to be changed doing it in a way that teaches and gets the job done right. Thanks so much Chris and have a great day.
Wait, wouldn‘t it be quite dumb to ignore this problem? They would just call him again and again and waste their time until it‘s fixed and working properly 🤔
as someone who wants to open a restaurant your "complaining" gives me so much insight into what to expect and watch for with people installing things that are beyond my skill set.. complain away, you have a valid opinion versus someone not having an opinion that leads to installs like that
Maaan, these beer guys, it’s the same in Northern Ireland, I’ve seen thee worst work from the beer fridge guys, we fit the walk-ins then the beer guys come in and shove in the multi circ beer coolers moving drains, un-sealed holes…
I also relate to you a lot with what you’re saying about doing too much and diluting the quality of work, I run a 5 man company over here, I work the most hours also, early mornings etc. absolutely love working, probably more than my wife wants me to 😂
Need to see a flowup video for this epic issue.
Keep up the great work!
I would say Chris I believe the Construction Company is liable for two cooler units plus your labor to install the new units. Plus all legal court cost if applicable. Your thoughts?
I'd love to see the responsible party's response as to "WHY MAN, WHY ??"
What if, instead of supervising the installation jobs, you offer some sort of training/certiifcation course to these construction companies. Then in the future, you can provide a list of these certified installers to your customers.
When I worked with a small residential landscaping company, we would do something similar for lawncare. Customers would hire us to maintain their gardens, and we had a lawncare company that we'd recommend. Since we had trained them on our operations, and vice versa, we wouldn't be fighting each other on "the right way" to do things. I never dealt with the billings, but I believe we also offered a discount of some sort if they were used, since it saved us considerable amount of clean-up time on the job site.
Doesn’t he do installations too. So why not just hire him to do the installation and service?
@@jimmyssnowremoval1075 I'm guessing you didn't watch the whole video. Like where he describes needing a much larger crew than his to move the equipment, and it being a night operation which costs him the next day's work.
@@BleuSquid so many people comment without watching the whole video lol, they get 5 minutes in and ask a question that gets answered somewhere in the middle FacePalm
This is so common. Guy getting maybe $15 an hour told they have x # of hours to get this thing installed. I work in it and see the handy work of the experts.
You don't have a word for it? Oh, I have words for it, but as you have a great channel and you're a loving loving man, I will defer and just say, "Thanks Chris for your consideration!"
Don’t point any fingers just facts, let the customer workout who did what when. Nice fix to swap the units around. Did not think of that. Thank for sharing
I would talk to management and explain what you have found. You have the evidence of what was done and how it has compromised the equipment. How the electrical was done by them for the units. Which in itself is dangerous and could cause a serious fire hazard. Also it put both the employees and customers at risk to.
It always amazes me how THEY always fuck it up but WE are the ones there on Saturday trying to fix it.
That's normal.... I have seen numerous fuck ups from other people, sometimes they even try to hide the evidence but you always find out what happened.
Idea for a fix for the beer line routing: Have them mount a 2“x2“ channel between the top of their stainless steel surface and the wall, in which they can then route the cables to their tap station… Don‘t you think that‘s easier done than changing the freezers around?
Great video, Chris, and thanks for posting it. This is where your attention to detail really shines. It is said that when a teacher teaches it clarifies and reinforces their own knowledge, something I think happened here when you were saying about you talking to the camera and remembering the baffle from the previous video. You weren't whining - you were expressing real and genuine concerns which is quite different.
It truly beggars belief how some people never consider that something was done for a reason and how little self-respect these people seem to have turning in such cluster**** of a job! I think that these days people are too used to the modern 'style over substance' or 'form over function' and never consider there might be a functional or substantial reason for something. It's very sad and I think it's one reason things are of such poor quality these days. My own expression describing this phenomenon or 'cluster***ery' is 'crap is the new good' (or, I suppose 'garbage is the new good' as a more polite version) as a variant along the lines of 'shabby to chic' (or 'shabby to sh!t' as I call it, given what I've seen of it).
people should keep two things in mind when thinking about removing parts from a system (unless you know what you are doing and a manual or whatever describes an option to remove something for a specific purpose)
1. If something that is engineered has a part somewhere, it usually serves a purpose and thus should be there.
2. if something was not absolutely necessary to be there, you can bet the maker would have thrown that piece out already to save a dollar or so.
We are having issues with the installers of one of our big customers. They give the install team 2 days to take out all the reach ins and put the new ones in. Proper vacuum is not being done so failures are happening left and right. Oh well job security for me. Lol
One word regarding that install...INCOMPETENT. As usual, you performed that work with imagination, integrity and most of all professionalism. You Chris, are why the good guys win most of the time. Stay up and stay positive. Great job.
We demand to follow up episode!
a cooler running at 34 degrees will probably not freeze the beer lines, they are trying to use the cooler like a glycol keg cooling system which runs at 25degrees for beer.
I'd be worried about hidden damage on the propane unit in areas you can't see.
What could possibly go wrong?
Sarc
@@jerrykorman7770 Fire, Fire, and even more Fire. :)
@@TheJosephegould 😹
@@jerrykorman7770 Hot Stuff :P
5 seconds into the video and I can already see what the problem is, there's a Bud Light handle at the right end there 😝😜
Your video will be the evidence to their questions. That is why I like taking photos of before and after I have done work. Also having a photo or video of how a piece of equipment is built so it can be referenced if questions arise down the road. I have developed a tough skin to stupidity and just start throwing people under their own bus they made. I agree that common sense ain't so common anymore. Really the store should take your bill and send it to the beer company to get it paid for since they are the ones that had hosed that new unit. Installers did nothing wrong it was the beer people unless it was left up to the installers. Thankfully you got it resolved. I get to have my own level of fun with equipment that was installed in '87 and was manufactured in '86. A lot of R22 systems and a lot of hacking the equipment back together. Previous company did not know how to work on a Chiller for the main cooling and I have been making progress at figuring out what has happened and getting it fixed. Talk about cleaning up after other companies that would hire who ever they could get off the street that barely passed their trade school programs by the seat of their pants. These guys were also supposed to be service techs too but it was the same at my previous company I was working for. I am gone now and much happier. There will be more to come when it all clears.
It's not about throwing people under the bus or how ugly your temporary fix is. You can show your customer the footage of the damages and documentation of the missing pieces, and even get into your old footage of similar units. They're going to look at it and go wow, how much warm beer were we wasting before, now add 2 weeks of no draft sales and/or discounted bottles, but you got us up and running so we can make some money. Ultimately I agree with the other comments that the customer needs to back charge this to the installer including labor, maybe even some money for lost product, because at the end of the day, the installer provided damaged goods.
I will discuss this live tonight 8/21/23 @ 5:PM (pacific) on my CZcams livestream come on over and check it out czcams.com/users/livedwwis62-KTo?feature=share
I don't do the work you do far from it, but it just shines light on what you have to do to get or keep things running, like you say some times you Polish a turd to get items running till the correct part, or new unit replaced.
any installer has to keep customers happy to to install ready if a business is planned to open on time and tweek out any problem's.
Yet another outstanding video! I can relate to your common sense. I fully understand. Your great work is not unnoticed!
Keep us posted !!!
Sorry for your woes. Many different industries feel ya. Best of luck, great video as usual!!
I'm not an hvacr tech nor an expert at all in that field but imho this wasn't about no one kew that baffle had a purpose but more like "just throw it away to finish our wrong installation concept, no one will probably notice". Just like some people use self tapping screws on threads. I've seen this in my job (IT) where a company wanted to save a few bucks and asked the same guys, who did the drywall work, to also install the network wall sockets. The result was almost every CAT7 cable isolation was removed way to much resulting in crosstalk, some of them even shorted to ground because they crushed a wire between the metal housing. They even didn't check the installation for any errors but wrote an invoice for that sh*t.
Which subcontractor is in charge of running the beer lines? Who specified those coolers in the first place? Jobs with multiple subs turn into a circular firing squad in a heartbeat. In this case nobody was in charge of the whole project. You have a market for consulting for these customers on project management, not necessarily doing the grunt work.
stuff like this happens in every trade. i was a floor contractor for near 15yrs, & i HATED how i would have to adopt another 'professionals' laziness, some not even in my trade. painters who dont understand why painters come before a floor is installed, and arrive later so they can go on vacation. ive fixed loads of stuff that i never shouldve had to. i used to do large chain restaurants , and you had a night to do the entire job & do it right. if you didnt finish you paid for the lost earnings, since the store couldnt open. People need to get their recent work inspected, and only use licensed and insured contractors, otherwise they find out 5yrs later & its too late. a job can look great, and work fine, but then you find out when it rains, or when you get a dog that something was done wrong, or a seam wasnt sealed. theres a million variables. also being a contractor can be hard, and maybe your kid got sick, and you need to go so you cut a few corners. theres loads of reason to do things half assed
I sense that the mentality of the installation crew was let's just get it running and get out of here so we can go home and get our paycheck on Friday.
Holy crap what a hack job.if I was the owner and got told by tec doing the repair I'd definitely would have them replace the cooler at their cost and inconvenience down time cost.
Great video. I feel your pain. At my company, we go through a lot of the same things on start-up. Great idea making the baffle and switching the boxes BTW.
🖕🏾 Shout to the CZcams Police. You know a better way, heres an idea, you gondo it.
I was always told that there is more than one way to your house. Pick the route you like best. You run YOUR company the way YOU want to. I do not envy you. Alot of people have been great techs thinking they can run a company. Many have failed. You run a thriving company and CZcams channel that is respected around the WORLD. In my little slice of life we tell the greenhorns to watch your channel. Start from the old stuff and move forward. I have watched all of your videos thanx to the Pandemic.
I bet the installers not knowing anything about refrigeration thought that once they mistakingly had the box in the wrong spot thought that Chris would be stuck figuring out the solution not knowing that the only solution is to swap the box positions. Probably never even thought about the air baffle that the manufacturer would've definitely loved to save money by not needing it was just for show not functionality. Not knowing that if a manufacturer can get rid of unnecessary pieces of more expensive stainless steel that they DEFINITELY would have. It's not like the old days where the looks AND functionality is important to manufacturers it's just the FUNCTIONALITY that's important.
woah, six to ten people to move that little box? holy fork! brute force, fork lifts and giant hammers are not always the answer! with skill, knowledge and minimal tools, that could be moved with ease, both lifting and rolling it around.
You are awesome, I wouldn't have see the baffle is missing, I was see similar things people drilling holes in electrical cabinet's and hitting grounding wires, and just leave it, like the ground wire is not important. However, I do admit to also have done some sketchy things in my life, I'm not proud of it and I have learned to do better.
Yeah I've done sketchy stuff too that I'm not proud of, but i learned my lesson.. However these days these unit contain un odorized propane as a refrigerant... there silly mistake could have hurt someone .... I will discuss this live tonight 8/21/23 @ 5:PM (pacific) on my CZcams livestream come on over and check it out czcams.com/users/livedwwis62-KTo?feature=share
@@HVACRVIDEOS I was watching it 👍, I have to say that here in the Europe almost all domestic refrigerators use R600a as the working medium, and all new mini split systems use R32 they are both flammable. I do some refrigeration tech for a hobby so I know how dangerous it can be. I always enjoy your videos, thanks for sharing.
Chris I just had one that made me shake my head too had service tech replace a ECM fan motor but the new fan motor came with the wrong plug instead of mating a male plug to a female plug the tech connected two different style male plugs then he or she taped them together and was sparking with R290refrigerant and coil was freezing up
Wow just wow, i had one almost that good the other day ordered a new prep cooler for a customer they insisted they could bring it in and plug it up i had checked clearances on the doors and box and knew they could get the cooler in without having to do anything major except tilt it back a little to get the the 1/4" wider then the door top to clear and slide right in. Well they decided they had to remove the top, when they removed the top they cut the seal with a chefs knife and cut the temp control wire harness in half and didn't even realize it called me and said hey the temp control isn't working. Like sheesh i was only going to charge them a hour labor to be there and roll it into place. But no then it cost them 3 hours and a harness I did not warranty it....
Sending to the customer: in this case, since the installers were so ignorant or just didn't care... just state the fact "Installation was run through the condenser area, with removing of key parts, causing the freezing up of not only the coil but the beer lines." Maybe also include the electrical issue too. Maybe include screenshots from the video you captured. Then your recommendation to swap the units so the beer isn't running through the coldest parts... and any of the other work which needs to be done.
I think you went easy on them. I also run my own service company selling and repairing medical and dental equipment. Believe it or not. I ran into a similar issue today with a freaking plumber or supposed plumber went into my customers office and replaced a water heater and tied the water heater overflow PVC line into my customers vacuum trunk line, thinking it was a drain. When I pointed out the drain line right behind the vacuum suction line, the plumber was arguing with me. How the hell do I know the difference between a vacuum line and a drain line and a plumber doesn’t? Just blows me away, so my customer was down and had to cancel a full day of patients and lost a ton of production all for a supposed plumber that doesn’t know how to do plumbing.
By the way, I am also the lead technician at my company and I work every day in the field and wouldn’t have it any other way so don’t listen to people that are telling you you’re doing it wrong. It’s your business run it how do you see fit!!! I know I do :-)
Good on you man. Way to be diligent
I wish I can work for yah I used to live in Florida and now I’m in Las Vegas Nevada and not going to lie I’ve always thought about working with you and for you because why not your a legend and inspiring so much peeps like me to do the good quality work and have integrity doing it but yeah love your work and the way I work I follow everything I’ve learned from the hundreds of videos I watch just so I can become a great tech like yah love your vids and always big picture diagnoses
Chris you are one smart guy great job👍🏽
Well... these are the people that are still showing up... and that seems to be what it has degraded to.... quality people have moved on ... actually ... the install company probably ows them a new box... as it is almost totally fubared. and it is unfortunate that you have to come behind and put out this dumpster fire... kudos to you to have integrity and wanting to provide your customers the service that they are paying for.
Youre a hero. I woulda walked away
Man that was crazy. I agree with you some people you just have to wonder lol
Great Video. Have a nice weekend. Thank you for sharing
Sounds like the same guys that were part of the crew that put the new roof on my house..
Great video, see stuff like that way to often
Good. Stuff Chris
Small things. Makes a big. Difference
For sure
If I didn’t live in Calgary, I would come apply as an apprentice
Good work Chris. I really love your work man. Keep it up. From Houston tx.
keep us updated on what the client decided what to do with this equipment and when and if you get the parts that you will need to order great job thats why i follow and watch your videos big fan
As a business owner I know what you mean about having employees who match your dedication to providing the best service for customers. I don't employ anyone as a result.
Everybody get the "Here's your sign" reference? 😅😅😅😅😅🤣🤣
Crass negligence is the word. Way back tradecraft was guild thing, your work reflected on the guild. We have trade school and state licenses, but there is no onus on quality or loyalty to proper trade craft onve you have papers in hand. It becomes your personal brand. Awesome brand BTW!