r/Talesfromtechsupport "HELLO? FIX MY PHONE!" "Ma'am... You're On the Phone..."
VloĆŸit
- Äas pĆidĂĄn 26. 06. 2024
- đ My merch: bit.ly/rSlashMerch
r/Talesfromtechsupport This lady calls up tech support, DEMANDING that IT fixes her phone... the phone that she's calling them from. When IT is confused, she gets angrier and says that she's going to get everybody with broken phones to call them and complain. Lady, do you not understand how phones work??? Enjoy this latest installment of r/Talesfromtechsupport, and if you like this video be sure to subscribe!
đ Support Me: bit.ly/supportRSLASH
đ» r/Talesfromtechsupport "Install Google Bing NOW!" âą r/Talesfromtechsupport...
đ Subscribe! bit.ly/2E3A8i6
đ Like this video if you want to see more!
đŹ Join my Discord: / discord
đŠ Follow me on Twitter: / rslashyt
đ Listen to my Podcasts: bit.ly/rSlashPodcast
đ§ My Podcasts on Spotify: bit.ly/rSlashSpotify
Credit
0:09, raitaro, bit.ly/2lBzQUK
1:25, Macaveli54, bit.ly/2RBA8Lk
3:39, [deleted]
6:22, thedarkavengerx, bit.ly/2X7gk8x
7:47, Bombadils, bit.ly/2RGZHe4
11:17, Regs2, bit.ly/2JbZewz
14:13, brenkelieshere, bit.ly/2IP017M
#reddit #talesfromtechsupport #funnyredditposts
"Sneaky Snitch" Kevin MacLeod (incompetech.com)
License: CC By Attribution 3.0 - Komedie
Like if you're here at 360p
no u
Right here
yes
Hi
Hi
"The server is down! I can't call you on the phone that I called you on!"
This level of stupid is at new levels
It's like that mom joke that "she sold her car to buy gas", but being real.
my world view people are stupid is more apparent with these videos
Einstein once stated âTwo things are infinite: the universe and human stupidity; and I'm not sure about the universeâ and this lady is proof enough
I thought I found the bottom of intelligence when the woman recorded a video saying: "if a guy is homeless, why he doesn't buy one"?
But this reveals a deeper bottom of intelligence.
@@InnerEagle This is...Advanced Stupidity
POS is point of sale -- not piece of 'garbage' but the sentiment is close to anyone who's worked retail
David Jones I was going to say this, and yeah I totally agree.
Close enough lol đ
Thanks for the info tho
My husband is support for pos systems. It's a horror story almost everyday. So yeah. Same thing. Lol
We used to have an acronym in our tech support company. PEBKAC. Problem Exists Between Keyboard And Chair.
@@mollywolfe7321 now that one's funny
âHe was trying to watch Dumb and Dumber.â
Oh the humanity! I donât even care if thatâs true or not, it was the best possible ending you could think of.
It had to be a prank, right? Right?
Gave me a hearty laugh! đ
Idiocracy, might have been better.
Irony
Best irony ever
"Yes, I moved them into the recycle bin to clean them."
... What did she just say?
Gotta recycle
imagine an actual "Cleaning Bin"
that part gave an anxiety attack
she is just saving nature
I moved them into the sink to get rid of them!
âA common mistake people make when trying to design something foolproof is to underestimate the ingenuity of compete foolsâ-Douglas Adams
Even if you implement a login system that uses an employee's face or fingerprints to unlock an account, some "genius" would manage to fuck up logging in by placing their finger on a reader or looking into a camera.
As a former Quality Assurance analyst, I can verify this comment. It was my job to try to break stuff before the users got a hold of it. It was usually very easy to do.
"Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so."
~ Douglas Adams
An actual genius.
@@JohnDoesSports wasn't that guy handicapped don't remember
I want to put that quote on a shirt
Woman: "Do I sound stupid? I am NOT standing on the phone!"
I think im gonna have a stroke from laughing too hard. đ€Ł
*_Visible laughter_*
then begin standing on the phone
*stalking me again?*
SCREECH ARE YOU JUSTIN Y?
I love how she "recycled" a software and emptied it like it's the real world and not a device
I watched an interview once with a woman who was 100+. She was asked what the biggest change was in her lifetime and she said it was having indoor electricity. People used to plug in a wired iron and when they were finished using it, they would find a high shelf to reat it after turning it off. They didn't want to waste the electricity, so they let gravity "pull it back through the cord into the wall"
It's hard to even understand that nowadays, but it was because the average person just didn't know how electricity worked. Tbh the recycling bin was always an enigma on my computer; I mean, who teaches you what tf that does anyway?
Haha.... đ Navy Basic Electricity & Electronics class had a visual joke. All power cords, hanging from the ceiling, had a knot in them. So we young squids ask why? "So as not to let the electrons leak out!" đ
If you delete a file you do recyicle it because you have more RAM to use again so technically it really recycles files
I had the same problem when I first used an Apple computer. Back when I was around 7.
Even in real life, recycling doesnât work like that: You put a bottle in a recycling bin, and youâre not going to get it back clean; youâre just not going to get it back at all. Recycling isnât some sort of cleaning service that cleans your junk and gives it back to you (unless perhaps youâre a company that has some sort of deal with the recycling plant to get back the new stuff).
"we all have that one person in the office" I had to pause, rewind, go to my coworker and just hit play... I could not stop laughing...
"Which department are you calling from?"
"IRRELEVANT."
"Can I have your staff ID please?"
"IRRELEVANT." *click*
...for someone demanding help, you're doing a crap job of meeting him halfway, lady.
sounded like ricegum there
âHello police! Iâve been mugged and stabbed! Send help NOW!â
âOkay, where are you?â
âIRRELEVANT! Get here now!â
The way she spoke reminded me of a Dalek, tbh đ
-Manfred Von Karma-
*_"Have you tried turning it off and on again?"_*
i see i see
somebody watched the it crowd correct? xd
Duchi lol
YES! I DESTROYED IT AND PURCHASED A NEW ONE. IT DIDN'T WORK.
Tech support doesn't ask that question without reason.
@@jasondyrkacz8270 no but they ask it at ridiculous instances.
With the "password" one, I got flashes of the "Who's on first" sketch
Four whats?
This reminded me of a story in first grade we were doing a spelling test and this girl said what's the word and the teacher said what, is the word and this went on for a bit. I was laughing my ass off
i had flashbacks to my sister doing that when i had to take her through a problem with her computer
ironically, my infant nephew was a foot away from her playing and 20 years later went into IT as a career!
The 2cents wouldn't even be worth it.
Transaction charges would have cost them more.
Is that C-e-n-t-s?
Or c-c-e-n-t-s?
You could habe divided the 1.8 cents by 3 just for the sake of the twenty minutes but i don't think he would have taken 0.6 cents
Renaming the "Trash Can" to the "Recycle Bin" has just caused all kinds of confusion among the less-than-computer-literate users. I've actually had people claim that their computer is more "environmentally friendly" as a result of that change.
Sigh...
The world seemed so much simpler when computers were only being used by computer literate people...
Now, Eternal September is upon us, and there's no way out.
*"I can't call people on this phone that I'm using currently to speak with you"*
-What happened to our society-
The funny thing is when I was a kid (before cell phones) my mother had to deal with a similar issue but in reverse order. Our landline phone wasn't working. So we went next door to my grandmother's house and called the phone company. The woman at the phone company asked what the problem with the phone was since we were talking to her on it.
Pretty clearly the number we told you that had a problem is not the same number that popped up on your little screen that we are calling from
i suspect that it was back when they started requiring area codes for every callâŠotherwise it makes zero sense
And here I thought AI was dumb. Turns out some people are just as - if not even more - inept at logical analysis processing information than a cleverly designed hunk of semiconductors that doesn't even have any sentience to understand the world the information comes from...
"THE SERVER IS DOWN! I CANT MAKE CALLS!" - "IT IS NOT A TRASH CAN, IT'S A RECYCLING BIN!"
I cant. I wont. I WILL NOT make fun of this, i'm a good girl.
Please make fun of it.
sometimes i dont understand why people dont understand tech.
you wont make fun? ok.
Do it.
My advice for any person in IT, assume that everyone that starts saying stuff like "THE SERVER IS DOWN!!!!" is either A. Really stupid. B. Watching Dumb and Dumber
The phone one has happened to me but with email. Sending us a email telling us that he can't send emails. Priceless.
3:55
Op:Which server are you referring to?
Caller: GOOGLE BING
Best video lmao
I still haven't recuperated from that video.. my...
@@olymolly3637 me neither
@@sabersz agreed
Imagine going to a car dealership like
"I want to purchase a car"
"What car?"
"THE CAR, DUMBASS."
LOL at 0:30 POS stands for Point of Sales, but it could work both ways
Haha nice
That was hilarious when I caught it
Expectations: " This Point of Sale Software" Or "This P.O.S Software "
Observed: " *T H I S P I E C E O F S H I T S O F T W A R E* "
@@edatthegovernance after dealing with P.O.S. software for more years than I'd care to count, I'd agree. P.O.S. software is well... crap.
Lmao damn you beat me to it
I was specifically looking for a comment like this!!
"The server is down!"
I don't know if it's the ridiculous story or "Karen" voice, but I'm laughing so hard right now!
Woman: recycling fixes it
Me: you realise recycling is when they brake things down then make something else
"My phone can't make calls!"
"Then... How are you talking to me?"
"I know the server is down because I can't call _______."
"That's not a valid number."
"Shut up and fix it!"
Welcome to the world, everyone.
i want to die
I don't want to live on this planet anymore.
jimbodeek your not the only one
how do people like her get jobs?
how have they not died by walking in front of active traffic?
We should be allowed to verbally lash out at these rtards again without any repercussions and publicly shame them.
I've actually worked in IT support and can absolutely see the "Dumb and Dumber" story happening!
My mom did it once... It's not her fault though, because that DVD didn't have a cover on the other side & it's also unmarked, so she was confused which side she should put it on. After that I wrote the title with a Sharpie.
Accepting the 2 cents, probably ended up being a nightmare for their accounts/billing department. So maybe he won.
This just further cements my theory that everyone in H.R. is just nuts. đ€Łđ€Ł
How can someone thing this is complicated?:
Username: computer
Password: P4ssword
Instructions? Unclear
Logic? Out of the window
Brain? Shuts down
Hotel? Trivago
Youd be surprised. I know a girl who couldn't understand why her program wasnt opening. She clicked once on the shortcut instead of double clicking and once this was explained to her, she said it was too complicated. This same lady also threw a mouse across the room then wondered why the scrollwheel didnt work, complaining about 'cheap mice'. Also didnt understand how to use spell check in word.
Stettafire wow
Actually why using number instead of literal is beyond me (I'm programmer) when setting "public" password (you can use something easy like password so it's easy to explain as some people having their own problems doesn't have to translate gibberish)
So never worked in tech support huh? :D
Him: did you use 4 instead of the a?
Genius: *use four whats?*
....
i facepalmed on that
That's when I started swearing out loud and scandalizing the cat. He's a *very* dignified cat and doesn't like it when I swear. Unfortunately I tend to have a mouth like a drunk longshoreman at a bar so the poor cat has had to learn to ignore the bad words that sometimes explode out of my mouth.
*Very distant screaming of a man driven to absolute rage.*
@@bunnyslippers191 The poor cat!
âDumb and Dumberâ ah yes, describes his last two brain cells perfectly.
NikotheNeko
"Dumb, Dumber! I need you guys to do something for me!"
"Wait, which one of us is Dumber?"
"I don't know, but it's you now!"
if he had any brain cells
Imagine assasinating someone using a drawer ahh such a beautiful future
Oh, such a wonderful anvil⊠đ„
I'm not tech savvy but my God these people are just clueless! đ
Well looks like I lost my foot again
I don't really think it's a matter of what they know and what they don't know, as we humans were never supposed to know everything. I think it's a matter of attitude and behavior. Based on the environment we are spending our time we alter our perception of how we see things. And when some people call to ask for help with an issue, they fail to realize that they are asking for help and start demanding submission. This is a clear evidence that they are either subjects to such treatment themselves or encouraged/taught to behave in this way. It may be just my opinion, but it's not a sin to be dumb, it is a sin to stay dumb and it is also a sin to not know how to properly ask for help and say "thank you" after getting help. Though, the term "sin" may be a bit harsh to use in this argument.
Geo Toni13 If you are tech savvy like I am they seem even dumber.
@@sethadkins546 the phone-call one had me in stitches.
@@alexzander9101 Imo just not knowing how to do something isn't being dumb. We should have a different word for that.
However, not knowing how to do something and being an ass about it, blaming anyone or anything and screaming at the ones trying to help, now THAT'S dumb!
OP: "So it's 2 cents"
Choosing Beggar: "I see this as an absolute win".
CB: STONKS
two cents is two cents!
Honestly at that point it is not about money but about principle (putting aside that he had no ground to stand on in first place). Not to mention, the hassle needed with recompensating 2 cents may feel as worthy "revenge for 20 minutes without data". And if nothing else, it can be funny topic to talk to friends and show them how "he got his compensation". So yea, I do find it more as win on CB side, but at the same time funny move from OP.
PENCE, which i believe is closer to about 3 cents
@@sodiboo well three cents is three cents!
this reminds me of the time a guy brought a dvd player so we would fix it because it would read the disc. the upside-down disc
that's when i realized i didn't want to work there anymore
I'm guessing this *ISN'T* one of those disk that looks nearly identical on both sides, but one of the dime-a-dozen that has the album/movie picture printed on the non-read(?) side?
I have one of those(my dad has a bunch of "mixtape" discs for when he's driving his taxi), but my usual response is "Oops, got it flipped again."
0:29 POS in this case actually stands for "Point of Sale"
That bothered me way more than it should have. To be fair though, for many POS systems both definitions are accurate.
Yes, but actually no.
Entitled customer: I demand compensation for not having service for 20 mins
Op: hereâs 2 pence
Entitled customer: I see this as an absolute win!
"I see this as an absolute win!" That's just us speculating. He might not have thought as such.
I mean free money is always a win no matter how you put it... unless it was first taken from someone, then itâs considered a win yet not a very good thing to do
"You know what? I'll take it."
"Every penny counts." Lol
@@daniela.9357 did you forget to switch accounts or did you forget you can edit your comment after posting it
âCan you fix my phone?â
â...Where is your phone?â
âAt home.â
I once had a gf that was on the phone with me while she was getting ready for work. I could hear enough to gauge how far along she was but then I heard that she was looking around and I was confused because I knew she already had her glasses on, put her keys in her purse, put her wallet in her purse, already grabbed her lunch, and put everything in one spot. So I asked her what she was looking for. It was for her phone. So I told her that her phone was here. Now, she knows that at that time I was in a different state, so it wasn't with me. I told her to listen to my directions very carefully, here. It then clicked what I was saying to her and I proceeded to laugh.
Sometimes we all get a bit stupid.
@@OmniscientWarrior - That honestly happens to me on a regular basis, lol. Pretty sure it's tied to a lack of focus, same as going into the kitchen and then wondering what the heck you even went in there for. Scatter-braining :P
"Every office has their 'special' users"
... I worked for a large company FULL of them, when they were implementing an authenticator service for people logging in to their servers from outside of the company's secure office network. TBH most of them were fine, but the ones that weren't... ohboy...
"no, I don't HAVE an email! I don't use that social media crap!" (every single employee had an employee email of first.last@company.com, it was given to them automatically at hiring; this fellow was no exception)
"why do I have to do this, who cares if they steal my info, I've got nothing to steal anyway" (except his paycheck of course, which if someone logged in as him they could have had rerouted to a different bank account...)
"you [bleeping] nerds, why do you keep changing things!" (this guy proceeded to abuse the help desk staff until we hung up on him, no clue how the next shift handled him or if he just gave up)
And then there were the poor sods that had to have their wives/husbands/children to help them with the basic task of installing an app on their smartphones and using it to generate an authentication code. I actually didn't mind those ones, at least they were smart enough to know they needed help, and were typically very patient and understanding people, but it did take a while each time they called in.
Though, that was still the best help desk job I've experienced. I wish more of them let us focus on just fixing the caller's problem without trying to rush things, instead of having us judged based on how quickly we moved.
I work in IT at a secondary school (UK high school equivalent) and we had a remote server in place so teaching staff could get to their documents and shared drives from home. At the beginning of the year we moved shared areas to SharePoint and home drives to OneDrive as we anticipated a lockdown, and the remote server wasn't capable of handling more than 20 users at once (it was old and never designed to facilitate the entire teaching staff simultaneously). We left it on but restricted it to senior leadership staff and IT as we all had certain resources only available on the school network. Office 365 has been available for a long time before that and a lot of staff have used it to some extent.
All of a sudden we had an influx of support requests asking how are they supposed to access emails without the remote server. We installed the Office Professional suite on the remote server in case more advanced functions not available in Office Online were required, which unfortunately meant that Outlook was also installed. Note: They were told and instructed how to log into Office 365 and access SharePoint, OneDrive and the Office Online suite, but they couldn't put one and two together that that 'Outlook' icon on the O365 home page was a link to their email account. What's also interesting is how even now we still get staff raising support requests about not being able to access shared areas and their documents, which proves that they have been sitting on their arse throughout lockdown when they were supposed to be providing remote teaching. It boils my blood.
I don't know why staff were still relying on Outlook on the remote server to access emails. We haven't had an internal mail system for over a decade!
Imagine if "Ok boomer" was a thing in IT
We have that.
It's called "Do you mind if I remote in?"
Not to us boomer IT professionals. đ€š
That is as offensive as any other pejorative phrase; *YOU OWE* older people an apology! Those you call *"Boomers" LITERALLY INVENTED COMPUTERS!*
@@dixietenbroeck8717 And yet most of them donât seem to know how to use them.
Yes, it would remind everyone that BOOMERS have invented EVERYTHING we use today - cell phones, internet, browsers, PCs, and almost everything else. It would also remind us that thus far, millennials haven't invented anything in text that is actually useful for improving life. So, millennials, what's taking you so long?
"My computer won't turn on!"
"Are you pressing the ON button or just yelling at it to turn on?"
"The second. Why isn't it working?"
"It's an innanimate object, it doesn't understand words."
"That's not true, the other day I told it to die, and it died"
"That's because you threw a harpoon at it"
Underrated
I'm late but this is outstanding. I died reading this.
Cringe
Lol
I love this đđ
Did you just call pence... CENTS?
*SCREAMS IN GBP*
RageSkoda I think he thought it was a typo
To be fair, post-decimalisation, the pence basically became a cent anyways, so it's all the same and we yanks are sitting over here on the other side of "the pond" just saying "We toldja this was better~" ;)
@@calyodelphi124 what was better?
*SCREAMS IN UNITED KINGDOMESE*
@@kXa_R It's British, not United kingdomese
At 7:54 the "helldesk" is a typo? It maybe the best typo ever made!
i doubt it's a typo.
More likely a pun
Describes the helpdesks I have dealt with quite well.
A helldesk is made of Mahogany.
When talking about a register POS stands for Point of Sale.
But for many registers, POS fits both definitions
For some of these, it doesnât matter. đđđ€ŁxD
FYI, for that first story.
POS = Point of Sale
COM = Communication (old term for serial) port
No he got the meaning of POS right, the story didn't need to be professional in describing the system.
Maybe it was a pun
"HELLO? FIX MY PHONE" "Ma'am... You're on the phone..." This is just like my grandfather looking for his glasses when he's actually wearing them xD
I have actually run around the whole house looking for my glasses...while I was wearing them. đđ
@@reikoznorma9690 same lol only figured out i was wearing them when i looked in my bathroom , then at the mirror, felt so dumb
Haha my experience is when I was having a high fever I ran all around my house looking for my nonexistent friend
Same problem, different item
I spent 10 minutes looking for headphones that were around my neck like bruh
I love that, at 10:06, you couldn't stop laughing. đ€Łđ€Łđ€Łđ€Ł
I love how with a lot of these stories you're having such a hard time keeping it together while reading them. xD
That lady who âcouldnât make callsâ is me when I am talking to my friend and suddenly CANâT FIND MY PHONE
Yeah, why does that happen, just your one it and can't find it. This happen with my phone and glasses
POS = Point of Sale. It's the software that runs the cash register.
I was hoping someone would have said this in the comments!
Lol
@Shaurya Punde same
So... he censored for nothing. Nice xD
As a retail worker, it can work both ways
I actually like the idea of the recycling bin cleaning files, i know we have antivirus but imagine just throwing a file you think has a virus on it in there and it becomes new
Make that software
WorldTravel1518 i wish, not a programmer
But then you rely on users to be able to work out that the file is a virus or is infected, when you get people downloading obviously malicious email attachments without a second of thought. Nice concept, but too much reliance on common sense.
@@HarmonicaMustang Even when we know better, we still do it. One reason virus checkers are still a great way to spend your money. I used to run two virus checkers but alternate each week which one I would use. Almost always, I would catch more viruses this way than by using one alone. Now I block a lot of ads, so I don't get as many viruses.
It's called a 'sheepdip'.
Some tech support people made an acronym for this stuff, it's called P.I.B.K.E.C.
It stands for "Problem Is Between Keyboard And Chair"
For me it's PEBKAU - Problem Existing Between Keyboard And User.
I liked PISD most but it's a bit too straight forward. "Problem is sitting down"
Or my saying: Most computer problems can be solved by replacing the nut on the keyboard.
"...on the helldesk".
I'm going to fully belive that this was not a typo at all.
ImJustVerable at times that's certainly how it feels
Its not. Ex- Helldesk worker here.
I'm guessing the "helldesk" is customer support? I've never worked in retail but I've seen how dumb people can be, so that's just what I'm guessing.
Thanks R/slash. I'm in bed in pain right now, and hearing you read the stories so I can rock back and forth kinda eases the pain. You're awesome dude, thanks.
What kind of pain do you have?
these stories really made my brain hurt from the stupidity of the customers
7:47 this would be great at r/storiesaboutkevin
"In this guy's case, DVD stands for: Dumb
Very Dumb"
Me three seconds later: đ
Guess I'm not much brighter.
Also... Dumb and Dumber... very ironic in his case. lol
But it is actually CD.
DVD is for movies.
Anyway, CD: Clearly Dumber
@@Gositi - It was a DVD in the drive, not a CD though... Dumb & Dumber. The MOVIE, lol.
Was waiting for it.
âIt didnât even try to load windows, it loaded iOS because it was a Macâ
THE RECYCLE BIN ONE HAD ME DYING!
Had a client years ago who told us his IBM PC worked fine when his father, the owner of the company, was in the office, but didn't work at all when his father wasn't present in the building. We never did figure out what he was really referring to, but unfortunately, the fellow (who was in his late 30s, I believe) took some time off work after that, as it seems he was having a bit of a nervous breakdown from stress. There wasn't really an issue with the PC at all.
Many times people's judgment will be clouded because there's a deeper issue, and it has nothing to do with hardware or software at all. This was a nice guy, but apparently his responsibilities were weighing heavily on him.
Oh, the stories I could tell from over 45 years in microcomputers, since 1976! Some very sad, involving families coming apart, law enforcement and other weird stuff!
"He was trying to watch Dumb and Dumber"
Curb your enthusiasm theme plays at maximum volume
7:50, OP types he works at the hell desk. Not sure if Typo or intentional, because it could be either, or even both.
sounds like a freudian slip, if you ask me
I used to work at a daycare/preschool as ad-hoc tech support (among other things) and the people there could all cuddle a baby to sleep in 3 seconds... but not exactly âtech savvyâ. Some highlights:
- A printer got a tiny plastic LEGO sword stuck in it.
- The laminator broke roughly once a week until I wrote and posted a how-to page. Then it broke once a month.
- My bossâs computer was full of files called âwâ or â6/3/15â, she had no idea what they were.
- And, of course, all the computers were older than the kids.
That last story... I was smiling through most of it, sympathetically, because I have a learning issue when it comes to written instructions. I seem to need being shown and allowed to do it while under supervision so I can "get" it.
I chuckled at the part where the DVD was put in upside down, because I've done that too. I check, flip it over, and go on.
I laughed so hard at the title of the DVD that I woke up my husband up. How embarrassing!!!
Then I got curious about the man's job, where he is allowed to watch movies at work and leave them in the machine when he sends them to be worked on, so he isn't even having to hide the fact he's just watching movies. I want that job!!!
Great collection of stories. Thanks!
POS = Point Of Sales
in the sales/retail world
(just an fyi â„)
If it keeps forgetting how to work...
Itâs still a piece of $&#ÂŁ!
True, but often times it's a Piece of shit, cus it's never working right when you need it to lol.
I love how a 20 - 30 yr old man can't understand a simple password and username
He was either an idiot or not 20-30.
@@Kendalon 20-30IQ?
@@patrikpolda Sounds about right.
@@patrikpolda more like -20--30 IQ
@@Kendalon Yeah, 40++
9:50 "ComputerP4ssword"
Are you sure this guy wasn't trolling?
The first story just had me rolling! I'm an alarm technician, specifically fire alarms. You have no idea how much I would love to remote slap a customer at 2 am when I'm on call.đ
8:53 Is what happens đ EVERY đ SINGLE đ TIME I try to explain technology to older people đđ đ
If afraid to say, I'm now at that age (46) when I _occasionally_ get stumped by tech. I recently had to ask a younger workmate how to change the format on the computer to print something off.
When did that happen? It seems like only yesterday when I was helping my Dad with his first ever PC!
Moral of the story- Be careful about mocking older people for their lack of technical know-how, because the day will probably come sooner than you think when _you'll_ be asking your juniors about it!
"How do I access the cybernetic hive-mind?"
"Jeeze Grandma, just calibrate the nano-bot implants in your cerebral cortex!"
@@woodgatejack - I'm with you. I'm the "young tech genius" of my family when it comes to desktop computers and "older" gaming consoles, but the "old lady" when it comes to smartphones and tablets. My electronic experience is basically the 90's and 00's era + Windows 10 (since they stopped supporting Windows XP and I eventually had to "upgrade"), so any gaming console newer than Gamecube and any phone-computer technology newer than flip phones (except for veeeery basic Android smartphone-stuff), I have no idea. I can make a best guess based on my ancient tech knowledge, but that's about it. I'm 31, lol...
The story about the "genius" made me facepalm so hard.
10:30 sounds like the conversation I had with my grandma when she asked me who my eye doctor was. I told her âMy Eye Doctorâ, and she asked âyes, who is your eye doctor.â I saidâMy Eye doctor.â She asked again a little annoyed. âThatâs what Iâm asking! Where do you go for your eyes.â I said âmy eye doctor!â And then I pointed to the place that said in big bold letters âMy Eye Doctorâ as we drove by it, we both had a good laugh after that.
Whoâs on first?
When the manager says,
"I need to hear this."
You got a good story.
Its like me when I am trying to find my phone when using my phone as a flashlight
So I am not the only one who does this?
I laughed so hard
That's relatable
Havenât done that one yet, but I have looked for my phone while holding it in my left hand/under my left arm an alarming number of times ^_^
I love using the recycling bin to keep my files clean and new/virus free! Super shiny files after that :)
Oh, man! I cannot get over the cosmic appropriateness of that DVD.
Did anybody else realise that at around 3:08 he says 1.2 instead of 1.8, I just wanted to point that out
Everyone noticed
Spends hour on phone to earn 2 cents...
Later woman wastes 5 peoples time because of 1 cent...
Ooif
I used to work for a pharmacy and once an old lady yelled at me for 34 minutes over $0.34
It appeared as though those people had no... sense... orkorkork LoL... sorry, cringe all you want, I accept! LoL
That doesn't make much cents
7:33
*signs*
*right-click the bin, changes name to "Trashcan"*
My dad also works in tech support, i have heard some stupid stories but some of the ones shared here really make me weep for humanity.
i just love these stories make me glad of things i did have to experience when i was working in IT support
I feel like the âcomputer passwordâ story, the genius was trolling him
You really think that the story would have been posted if this was a trolling case? we're talking a company where tech support is a department who doesn't interact with other departments unless there is an issue. to go as far as to call the tech support, waste their time, lock yourself up, waste your time and not ever ever show any sign that this is a trolling case... I just can't see it. there is no sign of a genius here. you can act/fake the hole thing. But there is no point. I wouldn't really call that person, a genius.
We can only hope.
@@alexzander9101 There's always one...
@@alexzander9101 No, the term used there as complete sarcasm... So yeah it hurts but..
if brains were dynamite the P4ssword guy couldn't blow his nose.
i wonder if the guy ever saw the irony in the dvd he was trying to watch?
When he laughs while reading the stories it's the cutest thing ever
11:00 So THAT'S what having an aneurysm feels like...
Virtually being able to punch someone is now reality.
*_R E A L I T Y I S N O T D I S A P P O I N T I N G_*
Rslash uploads
This does put a smile on my face
10:00 he probably knew the login but wanted to drive some one insane
long time lurker, first time poster. I love a lot of these stories and love listening to you reading them. thought I would shed some light on the phone not working story: a 4 digit phone number is an extension that ONLY works in an office style phone system. a 7 digit phone number used to work on analog phones (land lines) and people would get used to this and give out the 7 digits without the area code all the time. but in an office, she would have had to dial outside line, followed by nation code (here this is typically 8 or 9 followed by 1 for USA) and then ALWAYS a full 10 digit number. like, the phone will scream at you, should you dare to dial anything less than this. fun fact: if a server's connection to the outside goes down, the issue she was talking about is completely possible. extension works as it is an internal call, but outside line does not.
I have my own story though along the same lines: ME = me. cx = the customer. (shortened, and not exact words... going off of memory, and privacy)
cx: Finally! I've had to call you guys a dozen times, because you people keep hanging up on me and refusing to call me back!
me: I'm sorry to hear that, but I'm sure I'll be able to help. what seems to be the issue?
cx: My phone isn't working. I can call out on it, but everytime someone tries to call me, it never works!
me: My apologies for the issue, I will be happy to help. Are you on the phone right now?
cx: yes.
me: In order to troubleshoot the phone system properly, we need to not be talking on the phone line. is there any other phone I can call you on?
cx: no, this is my only phone, I don't have any other.
me: (realizing why no one has ever called her back...) Unfortunately I will not be able to do proper troubleshooting at this time then, what I can recommend is giving you directions on how to troubleshoot once we disconnect, or you can call back when you have a different phone.
cx: (after hearing I am trying to "disconnect on them" like everyone else) *click*
I try to call the person back, as was policy... but, surprise: the call doesn't go through.
to this day, I never found out if that person actually connected the dots, but I do wish I could've seen the look on their face when they did.
POS stands for Point of Sale in that context, my man.
No it doesn't, as the context wasn't a professional conversation.
I had a feeling you just posted.
lol same
A large, multinational company (Either SAAB or Volvo, IIRC) set up a display in the executive conference room. Once a minimum number of employees had scanned their badges (so as to keep personal salary info private), the display showed how much money the meeting was costing the company. Meetings became far less frequent, and far, far shorter.
That till story will keep me warm and fuzzy for the duration of the pandemic. LOL
>punch user
>sudo punch user
My brain cells evaporates every time I see this kinds of things
*pRocEeDs tO wAtCh vIdEo*
POS is actually short for point of sale
Also, Piece of shit, which is usually very accurate, especially for point-of-sale systems.
People only called it "Point of Sale" when they have to be professional, any other time it is "Piece of S#%t" the people working these systems everyday for at least 75% of their work would argue against any point that says otherwise.
Dude when you were talking about people not being able to call people...
I got an ad playing James Bond music
I WAS JUST LISTENING
MUCH CONFUSE
I don't know what I'm listening to this for. I'm already making noises of incredible distress not only halfway through. It's just so addictive for some reason to listen to talesfromtechsupport.
If only getting rid of a computer virus was as easy as moving the infected files to the recycle bin XD 7:05
Sometimes it actually is. you just have to actually empty the bin though.
Rslash: *makes endgame meme.
Me: I like this one.
This makes me think of a story my math teacher told me in a level. His wife worked in tech support. When ever there was a silly issue (e.g. jammed printer, not plugged in mouse, turn it off and on again solution, etc.) she would fix it and say "O, it was just an ID ten t error" and they would be satisfied. Do you see it? Write out the error another way and you will see yourself. She is a genius.
I love managers and supervisors willing to have a laugh at stupidity, such awesome people they are.
It's about 9:30 am and I havent got a notification yet,somethings wrong I can feel it
CZcams notifications: ah shit, here we go again.
@0:36 POS stands for point of sale btw đ
just a quick note, for that first story, POS might have ment POINT OF SALE
all registers at the store i work at are referd to as POS by the software that is installed on them